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Drexel CO-op with BTS: Information Security
The Co-op program provides highly motivated and qualified students an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. Collaborate side by side with employees in a variety of positions on challenging projects, interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry.
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Summary:
Responsible for manual premium entry into billing system for manual policies, premium A/R and A/P, collections. Ensures billing statements are correct and delivered to agents or insureds on a timely basis. Validates commissions and refunds are accurate and ensures payments are processed and delivered to Agents in a timely manner. Works closely with UA’s/Underwriters, Sales and customers to resolve any reconciliation discrepancies. Monitors aging of receivables. Works closely with Accounting/Finance regarding any billing, AR/AP or aging related issues. Works closely with IT (BTS) on any updates or projects relative to billing and the respective systems.
Essential Duties and Responsibilities
- Validates refunds prior to having payments exported
- Maintains the Direct Bill “Email Consent Form” process
- Reviews Check Writer monthly for accuracy and sends instructions to Finance to export payments (attaching Commission Statements and refund details)
- Researches differences between booking & billing on month-end premium difference report from Finance, reconciles any disputes with Underwriting, Sales and the customer, and sends explanations back to Finance.
- Manually enters premium transactions for those policies which do not have an electronic feed in place.
- Downloads EFT reports
- Assigns & applies all premium payments as received into billing system
- Reviews Aged Receivable reports on a monthly basis, contacts Agent and/or Insureds to collect any outstanding premium balances and sends a detailed email report to Senior Management of all over 60’s/90’s
- Works with BTS/IT to identify, fix and test system issues or enhancements
- Point of contact for any billing related matters both internally and externally.
- Maintains Cash Balancing report monthly & validates against the Cash Daily report
- Lead contact for any billing related matters or projects
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The Senior Claims Examiner efficiently and effectively handling intermediate-level, commercial first -party property and/or third-party general liability (GL) losses.
- Reviews and sets up new loss assignments in a timely manner in compliance with department guidelines and best practices.
- Establishes appropriate initial loss and expense reserves and continue to regularly evaluate the file for adequacy, accuracy and adherence to reserving guidelines.
- Analyzes and interprets policy language in conjunction with specific loss facts to reach appropriate coverage decisions.
- Drafts frequent and complex coverage correspondence, including reservation of rights and coverage disclaimers in compliance with various state statutes and regulations.
- Composes a variety of other detailed correspondence to insureds, claimants, attorneys, agents and regulatory agencies.
- Pro-actively manages claim files from inception to closure, including identification and investigation of coverage, liability and damage issues, determination and efficient execution of an appropriate plan of action, and prompt, economical file resolution, in compliance with department guidelines and best practices.
- Appropriately and clearly documents all claim file activity, including current strategy, plan of action and exit plan in file notes.
- Consistently demonstrates coverage analysis, investigation, evaluation and negotiation skills at an intermediate level.
- Directs and controls the activities and costs of numerous outside vendors including independent adjusters, defense counsel and coverage counsel.
- Obtains all required state adjuster licenses and maintains them as required via compliance with mandatory continuing education requirements.
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Provides development, maintenance & support for various database environments that span multiple lines of business. This role also includes technical support to more junior team members to ensure delivery of timely and accurate information to our customers throughout the company.
- The Sr. Data Base Administrator acts as senior level contact and expert for SQL development on database projects. Leads projects with minimal supervision while working within a team environment.
- Database development responsibilities will include
- Install server software
- Configure database servers
- Monitor and maintain system health and security
- Design backup processes for server and associated data
- Create accounts for all users and assign security levels
- Establish a disaster recovery protocol
- Provide end-to-end technical support and problem resolution
- Schedule and perform regular server maintenance
- Create database management procedures
- Evaluate data analysis models and procedures
- Participate in company’s cross-training program
- Responsible for interpreting programming specifications to ensure DB component will support business needs.
- Provides Level II / III production support for the Company Policy Administration system by troubleshooting and fixing issues.
- Works closely with BTS (Berkley Technology Services) developers & NIC (Nautilus Insurance Company) DB team on interface development & support.
- Uses SQL to write complex stored procedures, triggers, and packages; assists other IT functions with their SQL needs. Assists DB Architect in data or system conversions as needed.
- Interacts daily with DB team to understand business processes and key reporting requirements.
- Adheres to established standards, procedures and methodologies for problem analysis, concept evaluation, systems design, database development, modification, testing, and evaluation to ensure quality and consistency.
- Assists in general IT database tasks, projects or initiatives, when necessary.
- Consults with team members/business to gather data requirements and translates those requirements into data flows, mappings, business rules and outputs for various users.
- Optimizes and tunes queries and writes complex data conversion scripts.
- Remains current with new database technology.
- Mentors and motivates more junior database analysts.
- Conducts software/hardware evaluations for new and replacement technology/tools.
- Ensures compliance with SOX requirements for data access.
- Performs additional duties as assigned by Managerial staff.
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Carolina Casualty is looking for a talented and ambitious Claims Attorney who will be responsible for investigating, assessing, managing and resolving commercial automobile litigation and complex claims.
Principle Responsibilities
- Overseeing, managing and resolving truck, bus, commercial auto and/or public transportation litigation in a manner that achieves an outstanding result
- Selecting, managing and grading the performance of outside counsel
- Attending and monitoring trials to assess attorney performance and jury verdict risk
- Setting and managing appropriate litigation budgets
- Initiating and overseeing serious automobile accident investigations and rapid response
- Developing strategies and effective plans that drive litigated matters / claims to better results
- Accurately assessing and resolving commercial auto insurance coverage issues, analyzing facts and allegations in conjunction with all policy provisions, endorsements and amendments
- Drafting declination, Reservation of Rights and other coverage letters
- Negotiating outstanding settlements
- Presenting case statuses / summaries in a clear, concise and understandable manner
- Creating an outstanding customer experience for internal and external customers
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The Senior Vice President, Claims is responsible for the overall management and direction of the claims department. Equally as important, participation on the Executive Team that establishes the strategic direction for the company and ensures the overall profitability and success of the company in the public entity market.
RESPONSIBILITIES:
Member of Executive Team
- Proactive participation on Executive Team which establishes and executes the strategic direction of the company
- Work closely with the CEO to discuss, evaluate, and implement strategic directions for the claims operation that supports the overall direction of the company
- Establish solid relationships with other members of the Executive Team in order to improve team performance
- Be able to clearly communicate strategic direction to both internal resources and outside partners and insureds
Overall Management of Claims Operation
- Manage a growing team of claims professionals by establishing clear performance metrics
- Implement strong policies and procedures designed to produce the desired results
- Ensure the continual professional development of claims professionals on the team by coordinating both internal and external training and development opportunities
- Establish clear reserving standards and ensure that those standards are continually met
- Identify issues and trends in the portfolio; take appropriate and/or corrective action where necessary; communicate trends to underwriters, insureds and brokers
- Identify claims with significant exposure and take a more active role coordinating a strategy for an appropriate resolution
- Coordinate with underwriting on current and proposed policy language and new markets to enter
Develop Berkley Public Entity into a "Thought Leader" within the public entity marketplace
- Proactively establish relationships with brokers and insureds in order to maximize the competitive advantage derived from the claims operation.
- Develop and manage the reputation of BPE’s claims handling in the market
- Attend industry conventions and events and become a sought out thought leader on developing issues
- Attend marketing, account renewal, and reinsurance meetings as appropriate in order to communicate our claims handling philosophy and leading position in this area
- Instill the above philosophies into all claims professionals at the company
- Work closely with company’s loss control function to provide value-added services to our insureds that reduce our exposure to loss
Liaison to internal and external partners of the company
- Liaison with parent company, WR Berkley, on significant individual claims and trends identified in the overall portfolio
- Communicate portfolio trends and potential solutions to underwriting and actuarial areas
- Participate on quarterly performance calls with parent company in anticipation of earnings releases
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The Territory Sales Manager is primarily responsible for growth through the achievement of sales goals for a Profit Center, and is typically responsible for 25 to 50 agencies. The incumbent serves as overall RELATIONSHIP MANAGER and focal point of contact for agencies for planning, premium production, compensation and incentives, retention of agency relationships, service and resolution of issues. The Territory Sales Manager is responsible for the overall agency plant in a given territory, including proactive prospecting (representation and penetration), active marketing of products and services, and consistent agency performance management. The incumbent works closely on assigned accountabilities with the Profit Center leader, underwriting staff and other departments. Principal responsibilities include but are not limited to:
- Achievement of premium production goals for the Profit Center including both new business production and renewal retention.
- Creates and maintains an approach that aligns Middle Market and Small Commercial to provide a seamless experience to agents.
- Leads annual business planning with each agency; periodic reviews of agency performance against plan; closely works with agencies on performance-to-plan including corrective actions and commission adjustment when appropriate. Internally, leads the related agency review process for the Profit Center.
- Leads agency incentive programs, profit-sharing, situational compensation, overrides, and all aspects of agency compensation and related communications.
- Dynamically engaged in the Profit Center’s new business pipeline and related processes and meetings, triage of key accounts, complex or problematic renewals, re-underwriting and cross sell initiatives.
- Serves as the positive and proactive voice of the company to agencies, communicating general messages, appetite, company news and developments, etc.in a timely fashion.
- Delivers agency training and education on products, appetite, services, systems and technology.
- Influences and builds relationships by planning and executing agency business sessions such as Agency Board of Advisor meetings and periodic promotional business and entertainment events. Assures agency engagement and value delivered.
- Serves as the eyes and ears of the company for market intelligence, competitor information, and industry issues in the assigned territory. Proactively develops and shares meaningful insights on company position vis-à-vis competitors, including areas of competitive advantage and disadvantage, and serves as thought leader for addressing them.
- Leads agency prospecting, appointments, rehabilitation and terminations; finds ways to ensure efficiency of sales operations, assuring the Profit Center has the agency plant necessary to meet production goals.
- Identifies and executes book acquisition/rolls.
- Produces and manages agency metrics for the Profit Center.
- Responsible for the effective administration and effective usage of a CRM tool such as Salesforce or the BMAG proprietary platform APS.
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The Claims Manager is a management position responsible for the direct supervision of the Department’s technical staff at all levels. Demonstration of strong leadership qualities and professionalism is essential.
- Manages and guides the performance and professional development through coaching and mentoring of technical staff, including performance evaluations and salary reviews.
- Performs regular file reviews and audits to determine compliance with best practices.
- Responsible for controlling expenses within the Department guidelines.
- Facilitates and promotes consistent, positive Department financial results by actively strategizing with and providing appropriate guidance and authority to technical staff. Requires technical knowledge and experience, including an understanding of coverage and contract law, investigation, legal liability, litigation and reserving.
- Understands and utilizes existing technology resources and data to measure and monitor financial and performance trends.
- Facilitates the improvement of all systems applications utilized in the Department, including CWS, Va3i and Data Oasis, for successful and efficient claims handling and related workflow processes.
- Responsibility for various projects related to achieving Department goals (i.e., cost management, quality assurance, SIU, training and development, etc.)
- Regular participation in the interviewing process for potential new hire candidates.
- Occasional responsibility for handling claims that are very complex and/or involve sensitive or confidential information.
- Reviews and approves coverage letters and responses to regulatory agency inquiries.
- Reviews and approves Large Loss Reports.
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This position will be providing overall requirements gathering, design, development and support of one or more company applications for the various subsidiaries of the corporation.
Key Accountabilities:
- Design and develop .NET software for commercial insurance systems.
- Demonstrates the capability to resolve routine problems within a system or process
- Can modify existing functionality or provide minor improvements with limited direction
- Demonstrates solid development processes including code review, documentation, and unit testing
- Participates in BTS (Berkley Technology Services) initiatives to support WR Berkley company implementations
- Develops application enhancements based on requirements gathered from business users
- Provides feedback on business requirements to improve business functions
- Provides system, integration and process documentation
- Analyzes and resolve application bugs
- Provides high quality support for our customers
- Work as a collaborative part of a development team, which includes interactions with business analysts, quality assurance and end user resources.
- May provide rotating on-call support of production systems
- Ensure high-performing and scalable solutions by proactively monitoring and assessing various performance metrics both pre and post-implementation
- Provide end user mentoring and training in 1-1 and small group settings
- Partner with the various subsidiaries to create a vision for future advancement of our applications
- Travel for this position is approximately 5-10%
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As a Senior Software Engineer, you will be responsible for the technical implementation of the ecosystem – the tools to develop applications that work with Guidewire’s ClaimCenter, and how it fits in with our organizational strategy. In addition to being highly technical, you should be able to play a key role in code delivery and provide hands-on delivery guidance.
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This position will be providing overall requirements gathering, design, development and support of one or more company applications for the various subsidiaries of the corporation.
Key Accountabilities:
- Design and develop .NET software for commercial insurance systems.
- Demonstrates the capability to resolve routine problems within a system or process
- Can modify existing functionality or provide minor improvements with limited direction
- Demonstrates solid development processes including code review, documentation, and unit testing
- Participates in BTS (Berkley Technology Services) initiatives to support WR Berkley company implementations
- Develops application enhancements based on requirements gathered from business users
- Provides feedback on business requirements to improve business functions
- Provides system, integration and process documentation
- Analyzes and resolve application bugs
- Provides high quality support for our customers
- Work as a collaborative part of a development team, which includes interactions with business analysts, quality assurance and end user resources.
- May provide rotating on-call support of production systems
- Ensure high-performing and scalable solutions by proactively monitoring and assessing various performance metrics both pre and post-implementation
- Provide end user mentoring and training in 1-1 and small group settings
- Partner with the various subsidiaries to create a vision for future advancement of our applications
- Travel for this position is approximately 5-10%
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The Windows Systems Administrator is responsible for the implementation and support of Windows Server based operating systems and various applications, hardware and software platforms. Regular job responsibilities will involve supporting a variety of technologies, customer and team driven projects, handling trouble tickets on a priority basis, lifting/moving heavy server and other related equipment, participation in tasks related to helpdesk and desktop support service orders required to meet customer needs, and supporting international business units. Some travel may be required. A comprehensive performance management plan will involve the identification, discussion and implementation of personal and business related objectives and goals aimed at career and team development
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The Program Actuary provides pricing and reserving support for Berkley Program Specialist’s diverse book of programs. This includes program pricing reviews, rate monitoring, in depth business reviews and rate filings. This position will also be involved with the vetting of new business opportunities. The Program Actuary position works closely with the Underwriting, Claims, Finance and IT departments to help set the strategy for each program with an eye towards optimal growth and profitability.
Responsibilities:
- Profitability reviews of each program. Includes full financial view of losses, expenses and ROE.
- Strategic partnership with Underwriting, Claims, Finance and IT departments for the programs
- Monthly monitoring of rate change and claim statistics
- Program rate filings (where necessary)
- Pricing analyses & due diligence for new business opportunities
- Quarterly reserving support
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This position will be responsible for leading efforts to implement and advocate APM tool utilization across applications supported by WRBC IT groups. Encourage and enable integration of APM tools into SDLC and DevOps processes. Work with vendor to ensure WRBC needs are met by product offering. Assist with the definition and maturation of the DevOps framework and software release processes within WRBC - moving towards true continual integration with DevOps framework which includes application performance monitoring and alerting.
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Consults with client companies to gather business requirements to bridge the needs of the business with the use of IT. This includes determining client and organizational needs, system and operational requirements, downstream system impacts, and legal compliance obligations
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Responsibilities include, but are not limited to, processing invoices for payment, processing and responding to correspondence from regulatory agencies and effectively communicating with profit centers across the organization. Also insure the Director of Regulatory Reporting is well-informed of all communications.
The job has no supervisory responsibilities.
- Oversee and coordinate the routing of departmental correspondence (i.e. ensure that are routed to the correct area of the company)
- Review, process and code assigned invoices for timely and accurate payment of regulatory fees, assessments, surcharges and other invoices for 21 legal entities in assigned states and U.S. territories
- Maintain listing of deliverables, invoices and other correspondence; track due dates; and report progress to the Director of Regulatory Reporting.
- Assist with the completion of various departmental filings/deliverables at critical times (year end and quarter end)
- Maintain effective workflow processes to meet various SLA related to the position.
- Participate in special projects as required
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The core function of the virtual Business Development Specialist position is to manage a large group of agents (approximately 200) and drive profitable growth. Influences and persuades agents to place profitable accounts with CWG. Accountable for and measured against agency and account pipeline and direct written premium goals. The incumbent will be expected to provide varying levels of training for product and systems while targeting agents with measured growth opportunities. This role will be ‘inside’ the office and travel expectations will be minimal.
- Pro-actively sells CWG/Berkley products in a way that differentiates CWG from competitors. Builds strong partnerships by assisting independent agencies in developing profitable growth-oriented business plans and sales strategies that align with company objectives. Identifies agency needs, recommends and sells appropriate CWG/Berkley products and services to agent. Monitors results and implements action plans as needed.
- Acquires in-depth knowledge of company programs, products, processes and automation tools to facilitate new agency prospecting and aid in the training and direct correlation of production of business with new and existing agencies.
- Gathers data and analyzes competitive market intelligence from both a carrier and agency perspective. Leverages competitive intelligence in the market and adjusts agency representation as needed based upon results and opportunities. Identifies market trends to identify business threats and market opportunities within assigned territory. Actively shares information among the teams for combined wins across all states.
- Partners with Underwriting to facilitate the quoting of new business, renewal retention and overall agency relationship management. Establishes collaborative relationships with Underwriting, Risk Services, Premium Auditing and other Berkley companies, etc. to create strong agency partnerships and build a profitable book of business.
- Actively partners with Underwriting on profit initiatives. Recommends, implements and monitors action plans to improve identified agency weaknesses. Determines appropriate course of action based on outcome of action plans, e.g., agency termination, limited binding authority, etc.
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Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions. Identify new business opportunities and manage agency relationships.
Roles and Responsibilities
- Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth.
- Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence.
- Achieve new business premium, renewal premium retention and rate change objectives.
- Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing.
- Make sound risk and pricing decisions that achieve profitable loss ratios.
- Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines.
- Achieve customer service standards, including established objectives for:
- New business quote turnaround
- Renewal quotes
- Endorsement, cancellation, audits and other transactions
- Policy issuance
- Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction.
- Review mid-term endorsement requests for acceptability and provide instructions for processing.
- Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium.
- Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics.
- Assist with training, mentoring and coaching of less experienced team members.
- Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting.
- Utilize various underwriting tools to:
- Determine acceptable risk characteristics
- Determine accurate exposure classifications
- Set adequate property limits to accomplish appropriate insurance to value
- Rate and quote business to agents
- Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.
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Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions. Identify new business opportunities and manage agency relationships.
Roles and Responsibilities
- Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth.
- Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence.
- Achieve new business premium, renewal premium retention and rate change objectives.
- Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing.
- Make sound risk and pricing decisions that achieve profitable loss ratios.
- Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines.
- Achieve customer service standards, including established objectives for:
- New business quote turnaround
- Renewal quotes
- Endorsement, cancellation, audits and other transactions
- Policy issuance
- Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction.
- Review mid-term endorsement requests for acceptability and provide instructions for processing.
- Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium.
- Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics.
- Assist with training, mentoring and coaching of less experienced team members.
- Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting.
- Utilize various underwriting tools to:
- Determine acceptable risk characteristics
- Determine accurate exposure classifications
- Set adequate property limits to accomplish appropriate insurance to value
- Rate and quote business to agents
- Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.
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Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions. Identify new business opportunities and manage agency relationships.
Roles and Responsibilities
- Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth.
- Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence.
- Achieve new business premium, renewal premium retention and rate change objectives.
- Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing.
- Make sound risk and pricing decisions that achieve profitable loss ratios.
- Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines.
- Achieve customer service standards, including established objectives for:
- New business quote turnaround
- Renewal quotes
- Endorsement, cancellation, audits and other transactions
- Policy issuance
- Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction.
- Review mid-term endorsement requests for acceptability and provide instructions for processing.
- Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium.
- Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics.
- Assist with training, mentoring and coaching of less experienced team members.
- Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting.
- Utilize various underwriting tools to:
- Determine acceptable risk characteristics
- Determine accurate exposure classifications
- Set adequate property limits to accomplish appropriate insurance to value
- Rate and quote business to agents
- Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.