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Carolina Casualty is seeking a talented and experienced insurance professional who will be responsible for Commercial Fleet Truck insurance underwriting management. This person will oversee day-to-day operations of assigned underwriting unit, be accountable for results of a book of business of more than $25M, responsible for coaching and development of underwriting team and directly handle larger, more complex accounts and key agency relationships.
Principle Responsibilities
- Manage risk approvals within authority while achieving the underwriting budget and service goals of the unit
- Supervise the underwriting profitability of the unit; underwriting and pricing of business and the identification of classes of business to be developed
- Interface with other functional support units in the company such as Claims, IT, and Finance to facilitate meeting the unit objectives
- Participate in the producer management process of the company, including business development for the assigned unit; collaborate with Sales/Marketing on producer activities and participate in producer visits
- Assist in the performance of underwriting audits and perform internal Underwriting audits
- Develop policies, procedures and best practices
- Identify and develop training activities for new & existing employees
- Maintain a high level of knowledge of current industry trends, issues & regulatory requirements
- Communicate on a timely basis with fellow underwriting professionals regarding issues of competition, acquisitions/mergers, legal decisions and other pertinent information relative to the insurance underwriting and/or claims area
- Develop premium goals and loss ratio targets for both Underwriters and agents
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This position will be responsible for providing leadership and direction for all aspects of development, implementation, integration and support decisions impacting an application or system. Direct project planning and execution, develops strategies for creating and integrating new applications, and work with departments to determine technology needs and design solutions.
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The Commercial Underwriter-Small Business is responsible for underwriting commercial property and casualty accounts with low-hazard exposures within delegated authority level. Ensures policies are underwritten utilizing established underwriting workflows, processes and service standards. Manages portfolio to achieve profitable growth objectives.
- Assess submissions, categorizes and directs underwriting decisions to be taken. Communicates and delivers quotes and underwriting decisions, follows up on quote activity and provides accurate instructions for policy issuance.
- Follows underwriting best practices and adheres to documentation standards to ensure all underwriting documentation is complete and compliant with established standards.
- Ensures underwriting quality and profitability through application of the appropriate level of underwriting analysis based on risk complexity to accept, decline, modify, rate and quote accounts.
- Ensures compliance with underwriting strategies and regulatory requirements. Identifies and takes corrective action and/or collaborates with the appropriate area within the organization based on individual risk characteristics identified through agency reviews, Large Loss Analysis, risk control, etc.
- Owns all aspects of the new and renewal business underwriting process including acceptability and documentation at inceptions as well as subsequent validation through other sources including Risk Services, 3rd party data and on-line verifications. Reviews and responds back end underwriting reviews and new business audits.
- Monitors and performs analysis of account portfolio to ensure underwriting quality, loss ratio, mix of business and execution of corporate underwriting strategies for assigned agencies.
- Partners with primary underwriter and/or business development staff on accounts where special information or negotiations are critical to the successful retention of the business. Coordinates claims and risk services activities on accounts when appropriate.
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This position will assist with overall vendor maintenance and 1099 reporting along with providing back-up to banking team.
- Monitor AP workflow, vendor email inbox, Service Request and Add/Update vendors accordingly.
- Request W-9s when necessary and make updates to 1099 details in accounting system.
- Verbally verify banking instruction changes with vendors.
- Identify Supplier/Voucher mismatches related to tax applicability.
- Process/Review quarterly Bulk TIN Matching
- Research TIN mismatches and updates records as needed.
- Assist with annual 1099 processing.
- Monitor foreign vendors for 1042 annual reporting.
- Request W-8 and corrected invoices indicating statement of where work was performed when needed.
- Assist with annual financial and SOX audits as well as periodic SOX compliance testing.
- Provide back-up support for positive pay confirmation and exception processing as well void/stop pay processing.
- Other duties as assigned.
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Join our team as a Commercial Lines Underwriter evaluating acceptability of individual risks and determining terms, conditions and pricing to achieve company profit and growth objectives. Work with agents/brokers to develop productive and profitable relationships and to ensure compliance with company underwriting guidelines.
Be a part of a high energy team with an entrepreneurial spirited company and have a meaningful impact in our organization!
Making an impact includes:
- Underwriting new business by reviewing the application for acceptability, requesting additional information, if necessary, and accepting or rejecting risks in conformance with company guidelines.
- Underwriting within authority set forth by Commercial Lines Vice President and within confines of company's reinsurance treaties and corresponds with agency to collect additional information.
- Underwriting renewal business by reviewing insured's file, producing agency's experience, nature and frequency of losses, loss control surveys, motor vehicle reports, and prior carrier loss experience.
- Assisting Commercial Lines Vice President in development of new products, pricing, or coverage's needed.
- Developing productive and profitable relationships with agents.
- Maintaining an established loss ratio.
- Meeting established production goals and delivers timely service.
- Serving as the staff liaison for the assigned line in disseminating line updates and developing staff.
- Traveling within the assigned territory to facilitate customer development and relationship through agency visitation and prospect calls.
- Pursuing a program of continuing education by participating in industry sponsored and company sponsored educational courses.
- Assisting in training of other personnel as directed.
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The Assistant Underwriter will own and manage administrative and support details necessary to ensure the accurate and timely processing of endorsements, new business, and renewals. Contribute to company profit objectives by making decisions regarding new business / renewal acceptability and changes to policies according to assigned authority. Responsibilities include but are not limited to:
- Assist underwriters and peers in tasks necessary to help the team meet service standards. Take ownership of assigned tasks with a goal of a single touch. Resolve questions or problems in the most efficient and effective way possible.
- Use and support on-line rating of new business. Approve or reject new business rules, as provided by assigned authority.
- Set up new business files with underwriting guide hazard grades, loss indication, driver and loss information, building age, square footage, thoughts on new business rules, etc. Request missing information and set suspense for receipt. Issue per service standards.
- Provide rush quoting, when needed.
- Communicate and interact with agents. Be the first point of contact on service issues, billing questions, etc. Assist with questions about appetite. Provide problem resolution.
- Review and request issuance of renewals, subject to authority levels. Refer renewals over assigned authority. Push as many renewals as possible / eligible into the computer renewal process.
- Keep informed of loss, growth, and appetite changes. Participate in underwriting meetings. Make underwriting decisions that follow current guidelines and help meet team goals.
- Request updated drivers list per guidelines. Send driver lists to clerks to order MVRs. Handle drivers with violations when in the assigned authority or refer.
- Check Gauge for CAT Mitigation.
- Order Experian and run insurance-to-value reports as requested by the Underwriter.
- Order a current application per guidelines.
- Order Loss Control surveys.
- Help underwriters with requesting filings.
- Combine transactions in file such as loss information that is scanned separately from the application. Merge client-ids when duplicates exist.
- Review renewal applications and make appropriate changes.
- Review premium audit changes and request updates to exposures, as directed.
- Review all incoming correspondence and handle a much as possible before passing up to the Underwriter. Answer questions from the USD.
- Coordinate workflow to ensure service standards are met.
- Handle endorsements within authority when returned from the USD.
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Berkley One, a Berkley company, is hiring a Berkley One Solutions Specialist in our Wilmington, DE office. This role’s primary objective is to deliver all that is great about Berkley One and to help our agents place business with us. Duties and responsibilities include but are not limited to:
- Customer Policy Support: deliver a personalized, effortless experience for our customers via phone, email or chat. Handle customer transactions smoothly, accurately and first time final. Be an advocate for the Company during first notice of loss interactions by displaying empathy and ensuring the situation is properly handled
- Agency Policy Support: act as primary point of contact for agents to get their Berkley One questions resolved. Process individual policy work submitted by the agents via phone, email or chat. Answer policy inquiry questions and assist the agency with handling servicing needs. Assist agents with finishing their quotes and converting them into policies. Combine your sales and system savvy to drive profitable growth for the organization.
- Agent Technical Support: help agents with access, passwords, and myriad other tasks. Remote into their computers to show them how to work in the system in real time. Provide “in the moment” training on the Customer Portal and Customer Mobile App so the agent is empowered to share with customers
- Agent onboarding: enroll new agents/staff into our system, handle contracts, track agency license numbers and other licensing information, issue paperwork
- Agent training: primarily responsible to deliver system training by hosting webcasts and offering live support to agents navigating the system to quote, endorse and manage their business. Systems include the PAS, billing, claims and agent portal, e signature, IVANS download and other ancillary systems
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Berkley Fire & Marine has a great opportunity to start your career as an Inland Marine Assistant Underwriter. You will work closely with experienced local and regional underwriters and management learning all aspects of inland marine insurance underwriting and contributing to building a profitable portfolio of business while gaining a substantive understanding of the roles and responsibilities of inland marine underwriting. This is a great opportunity to grow and develop your career.
Key job functions over the next 1-5 years will include:
- Learning inland marine coverages and forms;
- Demonstration of functional knowledge of underwriting, producer relationships and market management;
- understanding our approach to managing our relationships with clients and producers;
- exhibit proficiency in our marketing/sales methodologies; and
- Developing a functional understanding of inland marine insurance.
The successful candidate will provide technical support to underwriting staff, participate in various underwriting and educational activities, and be responsible for:
- Aiding in building superior distribution partnerships with agents and brokers;
- Analyzing applications, determining acceptability of risk in accordance with Company guidelines and practices in order to assist underwriting with the appropriate underwriting decisions;
- Analyzing quality, quantity, and profitability of risks underwritten and preparing reports for underwriting and management review;
- Assisting in the management of the Inland Marine and Property business to achieve the goals and objectives established. Ensuring continued profitable growth;
- Execute special projects in pursuit of enhanced operational excellence, delivery of valuable external marketing materials, and portfolio analysis reporting;
- Self-study in pursuit of appropriate designations as defined by management;
- Assisting with product development in creation of innovative products and service to introduce to the market.
- Interact with the marketplace through frequent attendance of regional client and producer meetings
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The Systems Security Engineer is responsible for the design, documentation, implementation and support of Windows Server based operating systems. This role will have a primary focus on working closely with Information Security and an ongoing Vulnerability Remediation Program.. SCCM Baselines, GPO Policies, and hardened OS templates will need to be configured, tested, deployed, and maintained as part of this role. This position will play a key role in the remediation and reporting of the Vulnerability Management program as it relates to the responsibilities of the Wintel Department. Wintel team supports and engineers multiple technologies and platforms around Active Directory, Microsoft Products, File Services, Citrix, and Virtualization. Regular job responsibilities will involve making design decisions, developing team standards, and documentation that is based on the goals of project initiatives and/or changing business needs. A comprehensive performance management plan will involve the identification, discussion and implementation of personal and business related objectives and goals aimed at career and team development.
- Participate in business, security, and departmental projects and initiatives as assigned.
- Windows OS Server Hardening considering CIS and NIST Standards
- Engineer, implement and monitor security measures for the protection of computer systems, networks and information. Participates in development, maintains, evaluates and documents administration of systems, Deployments, and Reporting as it relates to security initiatives.
- Work closely with business colleagues to ensure projects are completed accurately and on time.
- Participate in team on-call rotation
- Thorough understanding of the latest security principles, techniques, and protocol
- Ensure the integrity for all systems are maintained, system version is kept current and at appropriate maintenance levels.
- Ensure all systems maintain correct configurations. Monitor the performance of installed technologies, performing required maintenance and upgrades as appropriate. Make recommendations for operational improvements.
- Provide the engineering support and administration of Active Directory, DNS, and any additional Microsoft, Citrix and VMware products introduced or existing in the network infrastructure.
- Self driven, motivated, team player responsible for solving complex technical problems related to distributed systems.
- Provide mentoring and coaching to peers and subordinate team members specifically assigned as Systems Administrators.
- Ensure the integrity, security, and availability of all Windows-based and Wintel Managed enterprise servers, in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance.
- Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
- Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.
- Manage and assist in the design of Microsoft Active Directory infrastructure
- Responsible for working with the team on daily operational issues by working directly on incidents reported through the ServiceNow system.
- Assist senior team members with tasks such as; maintain system scripts, user and group administration, security, tuning, configuration and monitoring
- Escalate issues that will have broad impact to solicit best approach for solution.
- Maintain and constantly improve server performance, reliability and security, including performance tuning, file system layout and optimization, and ongoing update of services in compliance with security policies
- Participate and adhere to defined incident, problem and change management best practices following ITIL best practices
- Support the deployment of new systems in response to incoming customer requests and organizational requirements.
- Support the engineering team by participating in new system deployments, technical exchange meetings, and document reviews.
- Motivated to work in a fast paced environment with many challenges
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The CMDB Engineer works closely with all technology departments and Berkley subsidiaries to design holistic solutions that benefit the enterprise. Primary responsibilities include (1) The ongoing support and maintenance of the existing Configuration Item certification processes (2) Continuous improvement and maturity of the Configuration Management Database, (3) Definition of strategic initiatives that provide business value, and (4) Evangelizing, promoting adoption and understanding within the entire organization.
The CI Lifecycle certification process supports the following framework within W.R. Berkley: Asset Lifecycle and Ownership, Orchestration and Automation, Vulnerability Management, Financial Management, Change Management and Impact Analysis, Incident Management, Disaster Recovery, Application Performance Monitoring, Capacity Management, Release Management, and Compliance.
Intimate knowledge of ITIL Framework is required in order to work with Operations, ITSM, and Change management departments. Proficiency in programming with Java, PowerShell, WMI, and shell scripting languages is required in order to work closely with CMDB discovery technicians. Proficiency in REST APIs, SOAP APIs, and ETL methodologies is required for CMDB integrations with other internal and external systems.
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Under limited supervision, investigates, evaluates, negotiates, and resolves litigated and non-litigated bodily injury, property damage claims of moderate exposure and complexity.
Duties and responsibilities:
- Analyze coverage, identify coverage issues, and prepare coverage letters for supervisor approval
- Investigate and evaluate liability
- Investigate and evaluate damages
- Manage litigation by assigning counsel from the approved panel where applicable, establish litigation plan and budget, coordinate with defense counsel, and continuously review the potential for resolution.
- Establish timely reserves within authority and re-evaluate throughout the life of the claim
- Maintain up-to-date, appropriate file documentation and written file notes
- Maintain an active diary and productive file inventory
- Timely complete all required large loss reporting
- Negotiate settlements within authority limit granted, and attend mediations, Mandatory Settlement Conferences, and/or Alternative Dispute Resolutions
- Proactively control the work product and expense of outside vendors
- Develop and maintain positive customer relationships and provide superior customer service
- Timely identify all potential opportunities for co-insurance, transfer of risk and/or subrogation
- Work with designated assigned accounts
- Recognize and investigate fraud
- Comply with deductible/self-insured retention recovery protocol
- Meet all State licensing requirements
- Adhere to all statutory regulations, Unfair Claims Practices acts, and corporate Best Practices
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Under limited supervision, investigates, evaluates, negotiates, and resolves litigated and non-litigated bodily injury, property damage claims of moderate to high exposure and complexity.
Duties and responsibilities:
- Analyze coverage, identify coverage issues, and prepare coverage letters for supervisor approval
- Investigate and evaluate liability
- Investigate and evaluate damages
- Manage litigation by assigning counsel from the approved panel where applicable, establish litigation plan and budget, coordinate with defense counsel, and continuously review the potential for resolution.
- Establish timely reserves within authority and re-evaluate throughout the life of the claim
- Maintain up-to-date, appropriate file documentation and written file notes
- Maintain an active diary and productive file inventory
- Timely complete all required large loss reporting
- Negotiate settlements within authority limit granted, and attend mediations, Mandatory Settlement Conferences, and/or Alternative Dispute Resolutions
- Proactively control the work product and expense of outside vendors
- Develop and maintain positive customer relationships and provide superior customer service
- Timely identify all potential opportunities for co-insurance, transfer of risk and/or subrogation
- Work with designated assigned accounts
- Recognize and investigate fraud
- Comply with deductible/self-insured retention recovery protocol
- Meet all State licensing requirements
- Adhere to all statutory regulations, Unfair Claims Practices acts, and corporate Best Practices
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Key Risk is looking for an enthusiastic professional who will be responsible for the management of medical only workers’ compensation claims.
Principle Responsibilities
- Maintain good lines of communication with employers, adjusters, and providers
- Discuss with an employer, issues relative to an injured workers’ return to work status
- Request medical notes, proper billing format, and other written/verbal information from employers and medical providers to determine appropriateness of payment of medical bills and whether a claim is truly medical only
- Timely and accurately reserve for medical only claims assigned
- Document relevant written and oral communication received relative to medical-only claims in the log notes
- Discuss with an employee, issues relative to whether a bill has been paid or whether travel or medical reimbursement has been issued
- Assist in the management of communication of the unit with customers, providers and injured employees
- Enter medical notes into claim log as required
- Index images as needed
- Identify potential subrogation claims and notify appropriate supervisor
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Key Risk is looking for an enthusiastic individual who wants to learn account management and technical knowledge of workers compensation claims.
Principle Responsibilities
- Interface with Underwriting, Risk Management, and clients in controlling costs and loss ratios
- Conduct investigation of workers' compensation claims assigned
- Handle all technical aspects of claims, including coverage, disability benefit management, medical management, litigation management, file management, subrogation, reserving and settlement
- Maintain and demonstrate knowledge of the Workers' Compensation Act and Rules and Regulations in jurisdictions assigned
- Immediately notify management of large exposures and comply with reinsurance reporting requirement
- Monitor expenses and effectiveness of inside/outside vendors
- Assume full responsibility for all phases of account management for accounts as assigned and inform management of any unfavorable trends
- Actively work with mentor in monitoring loss ratio for accounts assigned
- Participate in client meetings for training on claims issues and assist with claims service meetings for new accounts as requested
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