The Manager of Property & Auto Claims provides strategic and operational Claims leadership for the Property and Auto lines of business, including a vision for and execution of industry best practices for Property and Auto claims handling and related programs. S/he assures claims performance for the line of business is sound technically and financially, including leadership of case reserving practices and performance.  Develops plans for achieving corporate goals and objectives.  Leads knowledge sharing and interactions with other departments related to Property and Auto claims.  Duties and responsibilities include but are not limited to: - Leads development and achievement of corporate goals and performance objectives for Property and Auto claims. - Directly manages Property and Auto claim representatives. - Serves as innovation leader for Property and Auto claims handling; identifying and implementing innovative processes, practices and technologies. - Establishes best practices for Property and Auto claims, including responsibility for the efficiency and effectiveness of claims handling and related processes. - Administers an effective Quality Assurance program for claim representative performance. - Develops, executes and maintains monitors and controls related to case reserving accuracy and timeliness. - Identifies and implements effective Property and Auto claim programs.  Selects and manages related vendor service levels and performance. - Monitors emerging issues in the Property and Auto lines of business; attends industry meetings and conferences as necessary and appropriate; assures staff is trained appropriately on new developments. - Act as a liaison with other departments and affiliated companies on Property and Auto claim matters, including a close working relationship with Underwriting and Actuarial.

The Claims Superintendent - Professional Liability will be responsible for determining and discharging the company's contractual obligations under its various policy contracts involving coverage analysis, investigation, legal defense, and loss and expense reserving primarily as they apply to professional liability claims.   - Incorporate all claims into company records and review for applicability of coverage. - Present facts of claims, with recommendations, to committee as necessary. - Establish initial loss and expense reserves. Maintain valid loss and expense reserves based on current investigation and legal discovery. - Supervise activities of Independent Adjusters, investigators and defense attorneys to ensure that all claims are appropriately handled. Attend and participate in mediations/trials as necessary. - Adhere to company procedures and guidelines as well as case law and statutory requirements when coverage is in question, and/or when paying or denying claims. - Comply with reporting requirements of treaty and facultative reinsurers. - Maintain current understanding of various unfair claim practices statutes. - Prepare large loss reports where applicable. - Review incoming billing statements for accuracy and process for payment. - Participate in broker relations calls/visits as needed. - Attend industry related seminar workshops and/or courses for continuing education - Additional tasks as assigned.

The Underwriting Support Manager will oversee the underwriting support functions within the underwriting department and directly supervise the Associate Underwriter team.  The Underwriting Support Manager is responsible for oversight of all workflows and processes in support of the underwriting teams, including the training, mentoring and development of assigned staff to ensure that all work is processed within company established service standards and in compliance with company quality objectives.   - Supervise the Associate Underwriter team - Monitor the day-to-day processing of the Associate Underwriter team - Monitor the workloads of Associate Underwriters and make appropriate adjustments as needed - Ensure all transactions are processed within company established service standards - Ensure all work processed by the Associate Underwriter team meets company productivity and quality objectives - Participate in quality control reviews of staff as required - Evaluate, monitor and recommend improvements to current processes and workflows to gain efficiencies for underwriting support functions - Ensure documented procedures and training manuals/materials are kept up to date - Provide timely and regular feedback to the Associate Underwriter team on quality, quantity and other performance issues through formal and informal communication. - Monitor unit reports and unit workflow to ensure all tasks are completed and issued in accordance with compliance rules and guidelines. - Work with Director of Underwriting Operations and Underwriting Management team to ensure underwriting objectives are being met. - Coach, train and mentor the Associate Underwriting team including training of new hires and ongoing/continuing education of existing staff - Operate according to underwriting authority as delegated by manager

Our Assistant Underwriters provide excellent customer service, clerical assistance, support, and assistance to the Underwriting staff, Brokers, and Managing General Agents.   Overall Responsibilities include but are not limited to: - Collect data, review, analyze, and rate new and renewal business (all states, multi-line) to provide a work up for the Underwriter - Navigate in rating and issuance systems for Truck business (all states, multi-line) - Issue policies in policy issuance system before the end of each month - Review policies to ensure they are issued based upon the terms and conditions outlined by the Underwriter - Examine and evaluate documents including declarations, applications, signed forms, MVRs, and all amendments to policies to ensure compliance with established company underwriting guidelines - Interpret and analyze underwriting manuals/guidelines, rating manuals, forms, and workflows for commercial lines business - Maintain knowledge of technical underwriting process and/or research information if needed;  participate in ongoing training as necessary - Handle various requests and/or inquiries from General Agents, Retailers, Insureds and/or Underwriters through phone, in person, and written correspondence - Provide routine servicing of policies as needs arise including drafting of endorsements - Order various underwriting reports to compile data for the Underwriters - Inform Underwriters of any underwriting issues immediately - Perform administrative duties for the department including writing reports and business correspondence - Meet with new agents for training; may include attending lunches or dinners off-site - Provide back-up services for others in the department

This position will be providing overall requirements gathering, design, development and support of one or more company applications for the various subsidiaries of the corporation.   Primary Duties & Responsibilities: - Demonstrates a robust understanding of all functional and technical aspects of a system. - Can produce significant new system functionality or defect resolution with minimal direction. - Creates design specifications that demonstrate an understanding of most interfacing systems and supported business processes. (can understanding business processes go to the developer/analyst) - Routinely proposes improvements to a system to improve supportability or usability. - Can perform adequate peer review on any changes in the system. - Can be consulted to provide recommendations to solve business issues based on experience and knowledge of current technology. - Demonstrates solid development processes including code review, documentation, and unit testing. - May provide rotating on-call support of production systems. - Ensure high-performing and scalable solutions by proactively monitoring and assessing various performance metrics both pre and post-implementation. - Provide end user mentoring and training in 1-1 and small group settings. - Partner with the various subsidiaries to create a vision for future advancement of our applications. - Travel for this position is approximately 5-10%.

Berkley Prime Transportation is looking for an insurance professional that will be responsible for providing leadership, counsel, technical advice, and expertise in development of the Underwriting Support staff.  We are looking for an individual that is a critical thinker, has underwriting experience and the desire to grow and lead his or her own team for a new program.   Principle Responsibilities - Maintain Company’s positive culture. - Responsible to help build, grow and manage underwriting results for a new program. - Direct, manage, inspire and influence the Underwriting Technician’s day-to-day work process in conjunction with the Company’s objectives. - Provide daily consultation to staff members regarding specific workflow procedures. - Delegate and monitor work assignments, set expectations, inspire and motivate others to perform well, and accept feedback from others. - Provide regular performance feedback; complete written performance reviews - Interview, hire, and train employees - Work with other departments in order to collect data, map critical processes and participate in forming recommendations for improvement. - Maintain department workflows and procedural issues to manage the effective flow of business (new and renewal) through the company while upholding service standards. - Responsible for writing all necessary reports, business correspondence, and procedure manuals - Handle various requests and/or inquiries from staff, agents, insureds and underwriters through phone, in person, and written correspondence - Present information and respond to questions from employees, co-workers, and management - Interpret and analyze underwriting manuals/guidelines, rating manuals, forms, and workflows for commercial lines business - Intervene with agency producers to correct issues affecting customer satisfaction - Maintain strict confidentiality of all aspects of position

The Underwriting Technician provides excellent customer service, clerical assistance, support, and assistance to all internal and external staff (including and not limited to underwriting staff, brokers, agents, Berkley teams)   Duties and Responsibilities: - Collect data, review, analyze, and rate new and renewal business  for new program - Navigate across multiple IT systems to rate and issue truck business. - Review, examine and evaluate documents including declarations, applications, signed forms, MVRs, and all amendments to policies to ensure compliance with established company underwriting guidelines. - Interpret and analyze underwriting manuals/guidelines, rating manuals, forms, and workflows for commercial lines business. - Maintain knowledge of technical underwriting process and/or research information if needed;  participate in ongoing training - Handle various requests and/or inquiries from agents, retailers, insureds by phone and written correspondence - Provide routine servicing of policies as needs arise including drafting of endorsements - Order various underwriting reports to compile data for quote completion - Inform supervisor of any underwriting issues immediately - Perform administrative duties for the department including writing reports and business correspondence - Provide back-up services for others in the department - Provide assistance in the development of process flows for new program.

The Senior Renewal Underwriter for Financial Institutions and Management Liability is a product-specific resource within a particular Line of Business with respect to underwriting and related workflow processes.  S/he will be assigned to a particular geographic territory and will be expected to promote profitable written premium growth and favorable loss ratios in accordance with Berkley FinSecure Best Practices, Underwriting Guidelines, Line of Business risk appetite, and personal Underwriting Authority.  Senior Renewal Underwriters coordinate with production underwriters to enact the plan to achieve desired results (both short-term and long-term).  Duties and responsibilities include but are not limited to: - Evaluation, rating, and pricing of FI Bond and Management Liability renewal risks and account rounding opportunities. - Preparation of conditional renewal or non-renewal correspondence to broker (when required). - Completion/updating of data entry fields in BPMi Workflow Management System. - Completion of Rating/Review Documents. - Completion of necessary fields in Genesys Underwriting System and/or any other applicable underwriting systems proprietary to FinSecure. - Adherence to Berkley FinSecure Best Practices, Underwriting Guidelines, Line of Business risk appetite, and personal Underwriting Authority. - Communication with and solicitation of additional information from brokers when needed. - Coordination with production underwriters on the development, maintenance, and management of agency/producer relationships and assisting production underwriters when needed to evaluate of the performance of agency/producer relationships to ensure company and agency goals are met. - Communication of corporate goals, programs, and underwriting policies and procedures. - Awareness and maintenance of personal production, hit ratios, renewal retention ratios, spread of risk, and other production and quality measures. - Development of and influence over coverage forms (wording) and rates. - Act as a liaison with finance/accounting as needed. - Aid in cultivating relationships and collaborating with treaty and facultative reinsurers as needed. - Flexibility to attend industry or company events, including those requiring overnight travel. - Management of special projects or program business as needed. - Availability to aid in additional workflow processes when needed and subject to supervisor direction.

This position will be providing overall requirements gathering, design, development and support of one or more company applications for the various subsidiaries of the corporation.   Primary Duties & Responsibilities: - Design and develop .NET software for commercial insurance systems - Demonstrates the capability to resolve routine problems within a system or process - Can produce significant new system functionality or defect resolution with minimal direction - Creates design specifications that demonstrate an understanding of most interfacing systems and supported business processes - Routinely proposes improvements to a system to improve supportability or usability - Can be consulted to provide recommendations to solve business issues based on experience and knowledge of current technology - Demonstrates solid development processes including code review, documentation, and unit testing - Participates in BTS (Berkley Technology Services) initiatives to support WR Berkley company implementations - Develops application enhancements based on requirements gathered from business users - Provides feedback on business requirements to improve business functions - Provides system, integration and process documentation - Analyzes and resolve application bugs - Provides high quality support for our customers - Work as a collaborative part of a development team, which includes interactions with business analysts, quality assurance and end user resources - May provide rotating on-call support of production systems - Ensure high-performing and scalable solutions by proactively monitoring and assessing various performance metrics both pre and post-implementation - Provide end user mentoring and training in 1-1 and small group settings - Partner with the various subsidiaries to create a vision for future advancement of our applications - Travel for this position is approximately 5-10%  

Responsible for overseeing all global treasury activities including: foreign currency management, capital markets and financing, cash management and forecasting, coordination of liquidity management with the Investment Department, and management of certain credit risks. Define and develop an optimal global capital structure through a comprehensive and actively managed financing strategy.   - Manage cash flow forecasts for multiple operating units globally and enterprise wide; develop understanding of cash flow trends. Monitor and manage firm's daily cash positions; responsible for collateral & cash management, including coordination of cash movements. - Credit exposure assessment and analysis – credit, foreign currency and liquidity risk management - Third party capital issuance / financing - Performs financial modeling to ensure adequate liquidity - Foreign currency management and experience related to accounting considerations - Global capital deployment and required capital in local jurisdictions - Development of policies & procedures, analytics, monitoring, and reporting capabilities across functional areas - Effectively communicates treasury initiatives with internal and external stakeholders including company executives, investor relations, and bankers - Support analytics and reporting related to the firm's capital, funding, and liquidity risks, including liquidity stress testing and funds transfer pricing. Review quarterly firm financials and provide supplementary information around liquidity and capital commentaries. - Ensure Treasury activities are in compliance with Treasury policies, accounting guidelines, governance policies, and internal controls - Manage and respond to all audit requests, work with external and internal auditors on supporting information requirements - Maintain, promote, and help negotiate banking relationships, monitor bank fee analysis reports - Support ad hoc projects and other requests from various internal and external stakeholders. - Ensure compliance with SOX internal controls, policies and procedures - Oversight of Assistant Treasurer - Recommend, implement and maintain process improvements and procedures

The WC Claim Coordinator is a self-directed position responsible for providing a variety of support functions in a Claims environment. Specific Duties - Request information from or provide information to injured workers, employers, providers, attorneys, co-workers, state regulatory boards, 1st/3rd party claimants, and others as directed - Manage various avenues of loss reporting: e-mail, e-reporting, telephone, fax, or U.S. Mail - Input new claim loss data for multiple lines of business (Worker’s Compensation, Commercial Property, General/Auto/Excess Liability) into applicable claim systems - Research, verify and select proper active policy and coverages on new claims through review of policy/coverage information in policy databases - Initiate contact with clients or policy holders on applicable claims to triage losses and confirm facts of loss, request additional information and/or seek missing critical data elements - Manage daily distribution of new claims to ensure equitable examiner workload and effective customer service - Ensure timely filing of regulatory documents via EDI (Electronic Data Interchange); submit applicable claims to Index Bureau Reporting (ISO) and document files as applicable - Handle incoming phone calls and/or electronic/written inquiries from Clients, Claimants, Providers and Agents/Brokers relating to questions or problems associated with claims - Provide additional levels of management and claim department operational support to include payment review/approval/input and complete scheduled or special project work as needed - Maintain organization of claim files with accurate and timely documentation of work activity - Manage workload via system diary activity - Provide professional customer service to all internal and external customers May perform other functions as assigned.

Researches, identifies, analyzes, develops and implements customer business relationship strategies.  Identifies business expansion opportunities, develops proposals to solicit new opportunities.  Serves as a key member of the Marketing and Distribution working groups.   - Identifies and assesses new areas for distribution expansion, develops new initiatives and captures new business opportunities, as well as deepens existing client relationships.  - Maintains and constantly improves the organization’s competitive posture within the Excess & Surplus Lines market segment. - Identifies a continuous pipeline of revenue generating opportunities. - Manages multiple efforts against rapid and frequent deadlines. - Oversees and assists in the preparation of Agency Intelligence marketing packages, presentations and other related activities for potential opportunities.  - Works with Senior Leadership team and technical staff to develop relevant and new reports as needed to support business development activities.  - Maintains broad knowledge of industry news, trends, competitor strategies and regulations, assists in the competed posture.  - Analyzes competition data, market trends and customer needs and comments, forecasts, etc. to continually asses the marketing and distribution strategy against budget, plan, and market.  - Analyzes agency partner production data (submission volume, hit ratio, declination ratio, etc.) and reports progress on goals, and update on agency meetings and other business generating activities. - Identifies and generates reports on marketing and sales metrics. - Ensures that all regular clients are being visited and relationship is being maintained on a regular basis. - May perform other functions as assigned.

The Middle Market Underwriter builds dynamic relationships with independent agencies, maintains a strong distribution channel, achieves written premium growth and maximizes renewal retention.  Duties and responsibilities include but are not limited to: - Strengthens relationships and educates agents within agency plant to maximize opportunities and achieve profitable growth. - Achieves new business premium, renewal premium retention and rate change objectives - Within company guidelines and granted underwriting authority, evaluates new and renewal information to determines risk acceptability terms/conditions to be quoted, and priced. - Utilizes various underwriting tools to: determine acceptable risk characteristics; determine accurate exposure classifications; set adequate property limits to accomplish appropriate insurance to value and rate and quote business to agents - Orders and reviews inspections to confirm accounts written are consistent with preliminary underwriting information and take action when the inspection reveals unacceptable risk characteristics. - Determines if facultative reinsurance is needed and if so, factors reinsurance cost in gross pricing, completes cession procedures; documents file and follows established workflow procedure to ensure proper reporting / accounting.

As a founding member of a new Operating Unit focused on Private Company Management Liability, the Regional Vice President (RVP) is responsible for contributing to the overall strategic direction of the Operating Unit and directly responsible for the regional distribution strategy and the agency engagement strategy to drive growth and to drive profitability.  The position will be based in the region in either Florida or Georgia and required travel will be approximately 40%.   Duties and responsibilities include but are not limited to: - Regional Management of line of business strategies and profitability - Formulate and execute Agency appointments and contribute to Agency Compensation Strategy - Hire and develop next generation underwriting and operational talent keen on reshaping industry standards - Manage workflows, staffing resources and appropriate application of technology to ensure market leading Agent, Customer and Employee experience - Establish strong relationships with agents in driving mutually beneficial results - Monitor Competitors’ offering; and emerging issues; and trends impacting profitability, appetite underwriting guidelines and strategies - Establish partnerships across Regional Operating Units and serve as liaison on Distribution and UW issues - Communicate key information to Operating Unit staff in a timely and efficient manner - Collaborate with the Operating Unit leadership and field team to adjust practices and protocols for operational efficiency

The Director of Operations provides strategic guidance, analytics, and leadership to the Managed Care/Cost Containment operations team while managing the day to day production workflows and processes for all products.  Critical interactions may involve technology providers, informatics, internal and external partners or other industry organizations and direct production management of the internal clinical team.    Overall responsibilities include but are not limited to: - Implements and Owns the strategic plan for the Managed Care/Cost Containment Operations team to ensure the organization meets customer experience needs and achieve best financial results - Partners with executive leaders to lead the adoption of technology, clinical partners, or workflows that are innovative, interoperable, patient-centric, user friendly, and focused on quality and cost effective outcomes - Drive innovation and best-practice adoption across the organization as it relates to clinical management program to achieve the best outcomes for claimants served - Demonstrates the use of tact and discretion in all communications and provide a positive contribution to the morale of the department - Identify and use data to objectively manage unit performance, plan resource requirements, and make product related decisions - Champion the redesign of clinical production workflows to support the business in meeting internal and client goals. Automate key processes to realize cost, time, and accuracy and/or quality improvements - Help establish, monitor and adhere to claim and corporate operations budget - Develops clinical educational resources that include critical thinking, workflow and care process changes and not just use of the health technology - Act as key decision maker in determining the process strategies and identifying resources needed to achieve an outstanding outcome - Ensure that appropriate documentation, implementation and communication of established policy, procedures and operating standards is completed and regularly monitor and evaluate activities to identify potential risks and issues - Optimize staff performance, development and retention and oversee performance management and complete performance management cycle for direct reports. - Maintain strict confidentiality of all aspects of the position - Engage and inspire team members - Other duties as may be assigned - Approximately 20% travel required

As a founding member of a new Operating Unit focused on Private Company Management Liability, the Regional Vice President (RVP) is responsible for contributing to the overall strategic direction of the Operating Unit and directly responsible for the regional distribution strategy and the agency engagement strategy to drive growth and to drive profitability.  The position will be based in Texas, the region of responsibility, and required travel will be approximately 40%.   Duties and responsibilities include but are not limited to: - Regional Management of line of business strategies and profitability - Formulate and execute Agency appointments and contribute to Agency Compensation Strategy - Hire and develop next generation underwriting and operational talent keen on reshaping industry standards - Manage workflows, staffing resources and appropriate application of technology to ensure market leading Agent, Customer and Employee experience - Establish strong relationships with agents in driving mutually beneficial results - Monitor Competitors’ offering; and emerging issues; and trends impacting profitability, appetite underwriting guidelines and strategies - Establish partnerships across Regional Operating Units and serve as liaison on Distribution and UW issues - Communicate key information to Operating Unit staff in a timely and efficient manner - Collaborate with the Operating Unit leadership and field team to adjust practices and protocols for operational efficiency

Processes incoming and outgoing mail using automated mailing equipment.  Orders, receives, inventories, distributes and/or stores general supplies and equipment.  Coordinates shipping and receiving functions for the Wilmington office, as well as remote BTS locations.  Assistance in Facilities administration and building services.

Berkley Construction Professionals has a great opportunity for a VP of Underwriting to join the team!  The Vice President will provide technical support to underwriting staff and will be responsible for the following: - Providing senior level expertise in the underwriting of construction professional liability business with knowledge of both the PERFORM and OPUS business segments. - Oversee the training and development of junior underwriters with / without the title of underwriting manager - Effective and efficient interaction with BAM Operations personnel in order to service accounts in a timely fashion. - Strong ability / comfort in marketing insurance products to new and existing brokers - Generating new annually renewable PERFORM / HARMONY business and project specific PERFORM / OPUS / HARMONY business - Stellar presentation skills - Education of all parties seeking knowledge of our construction professional liability products. - Top-of-the-line servicing / responsiveness for existing customers, including brokers and clients - Providing content to bolster internet site and Risk Management operations - Interact well with BCP / BAM senior management personnel in order to achieve necessary results - Contributing to the long-term profitability of BCP / BAM   The role will contribute to continued development and growth of our business with the following: - Senior level experience in the construction professional liability arena; - Build off personal and existing BCP broker relationships to build book of business - Potential to manage underwriters with range of no experience to the senior underwriter level - Interact with other BAM / BCP senior personnel to maximize production strategy - Contribute to the long-term profitability of BCP / BAM

Provides support to the underwriting process, making appropriate decisions within own underwriting assigned authority levels.  Compiles data, performs routine tasks, and processes accounts.  Projects a professional company image through internal and external customer interaction.   ESSENTIAL DUTIES AND RESPONSIBILITIES   - Assesses new and renewal accounts to determine acceptability based upon NIC underwriting guidelines and authority granted. - Reviews new and renewal accounts to verify issuance is in compliance with NIC underwriting guidelines, addresses discrepancies as needed, and enters information into appropriate systems. - Processes prerenewals by generating monthly reports and compiling/analyzing required information. - Creates, analyzes and interprets data from various systems and underwriting resources. - Provides administrative support by preparing and compiling information to ensure all aspects of the underwriting process are contemplated. - Collaborates with underwriting team as well as other departments on underwriting philosophy. - Effectively communicates (written/verbal) information to both internal and external customers to ensure our standards of excellence are maintained. - Consults with agency staff to obtain additional information on existing accounts. - Promotes consistency among underwriting teams by contributing knowledge and soliciting feedback relative to underwriting philosophy and company goals. - Maintains confidentiality with discretion and integrity with both internal and external information.   ADDITIONAL DUTIES AND RESPONSIBILITIES - Completes preparatory work on new business accounts as assigned by the underwriter. - Composes reports and business correspondence such as travel summaries, agendas, and meeting minutes. - Coordinates internal and/or external visits including but not limited to scheduling meetings, confirming staff availability, and arranging meals/entertainment. - Provides guidance and support to less experienced team members within the department.