Berkley Public Entity (BPE) was founded in 2012 as a member company of W.R. Berkley Corporation.  BPE is a growing, dynamic company with the vision of being the preeminent carrier in our marketplace.  As our name implies, BPE is 100% focused on providing innovative insurance and reinsurance solutions to public entities.

 

We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important, and every accomplishment makes a difference in our results. Come join us!   

 

The company is an equal opportunity employer.

 

https://www.berkleypublicentity.com/

We are seeking a detail-oriented and client-focused Operations Specialist to support our claims, underwriting, administrative, and office management functions. This multifaceted role is essential in delivering exceptional service to clients, brokers, and internal stakeholders, while also ensuring the smooth operation of office logistics, employee onboarding/offboarding, and event coordination.

 

Client Support & Claims Assistance

• Respond to client inquiries via phone and email, providing general information on claims and underwriting processes.
• Assist clients with policy adjustments and documentation.
• Support the Claims team by maintaining claim files and processing indemnity and expense payments.
• Deliver outstanding customer service to insureds, brokers, and internal teams.

Underwriting Support

• Assist with the preparation of applications for new and renewal policies.
• Collect and organize loss and exposure data for underwriting analysis.
• Input data into pricing models and support the underwriting process.
• Process new business accounts and ensure all documentation is complete and accurate.
• Process endorsements
• Work within the underwriting system as a super user.
• Administrative for new policy development

Administrative & Operational Tasks

• Maintain and update client policy records and documentation.
• Ensure data integrity in the Broker Management System and update broker information as needed.
• Perform general administrative duties including filing, scanning, and data entry.
• Manage LinkedIn and other social media.

Office & Facilities Coordination

• Manage office supplies inventory and place orders as needed.
• Partner with the office/facilities team to ensure a well-maintained and functional workspace.
• Coordinate catering and logistics for internal meetings and events.
• Schedule and support industry conferences, including registration, travel, and materials preparation.
• Manage marketing supplies and promotional materials for events and client outreach.

Employee Onboarding & Offboarding

• Coordinate onboarding logistics for new hires, including workspace setup, equipment, and welcome materials.
• Assist with offboarding procedures, ensuring return of equipment and access deactivation.
• Schedule and prepare materials for internal meetings and training sessions.
• Support the preparation of office presentations and internal communications.

Other duties as assigned.

 

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong written and verbal communication skills.
• Excellent interpersonal skills with a client-first mindset.
• High attention to detail and accuracy in data entry and documentation.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong organizational and time management skills.
• Collaborative team player with a proactive and flexible approach.
• Professional demeanor and ability to maintain confidentiality.
• Eagerness to contribute to a positive and productive office environment.

 

 

Education Requirement

• High school diploma or equivalent required; post-secondary education in insurance, business, or a related field is an asset.
• 2+ years of experience in insurance operations, underwriting support, claims administration, or office coordination preferred.

We do not accept any unsolicited resumes from external recruiting firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role includes:

Base Salary Range: $70,000 - $75,000

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Eligible to participate in the annual discretionary bonus program.

Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.