We are seeking a dedicated and innovative Quality Assurance Analyst to join our forward-thinking software team. As a key player within our agile scrum teams, you will ensure that all products and services align with our high standards and meet end-user needs. This role offers a vibrant opportunity to lead and shape the future of software quality assurance within our organization.
What You Will Do:
Engage Collaboratively: Actively engage in all facets of the agile process, from daily stand-ups to sprint reviews, bringing your expertise to enhance our project delivery.
Lead and Innovate: Spearhead the development and continual refinement of quality assurance testing standards, tailored to modern best practices and evolving technology landscapes.
Partner and Evaluate: Collaborate with vendors and stakeholders to assess new applications and systems, ensuring alignment with our goals and quality expectations.
Audit and Improve: Conduct meticulous internal audits, leading the charge to uphold and enhance our established software development and integration standards.
Test and Validate: Craft and execute comprehensive test plans and scripts, aimed at optimizing application performance and ensuring end-user satisfaction.
Mentor and Guide: Offer your seasoned expertise as a mentor and coach to budding Quality Assurance Analysts, fostering a learning environment, and strengthening our team’s capabilities.
As an Account Specialist, you'll provide policy rating, preparation/issuance and data processing functions in support of Commercial Lines Underwriting. You'll also assist in technical training and documentation within the department.
We'll count on you to:
- Rate and issue various transactions including but not limited to new business, Ag renewals, renewal rerates, endorsements and cancellation with using available data processing equipment/programs.
- Meet established production goals while maintaining high levels of both quality and service.
- Follow up with Underwriting staff and/or agent for missing or inaccurate information.
- Order various property inspections and reports per established company processes.
- Perform special projects or assignments as requested
- Train/mentor new employees in the department
- Identify and interpret a variety of insurance documents and forms.
- Update department procedure manual as needed.
The Senior Underwriter builds dynamic relationships, maintains a strong distribution channel, drives written premium growth, and maximizes renewal retention while delivering a high degree of customer satisfaction within our footprint of Independent Agencies.
Key functions will include but are not limited to:
- Strengthens relationships and educates agents within agency plan to maximize opportunities and achieve profitable growth.
- Achieves new business premium, renewal premium retention and rate change objectives.
- Within company guidelines and granted underwriting authority, evaluates new and renewal information to determines risk acceptability terms/conditions to be quoted, and priced.
- Utilizes various underwriting tools to: determine acceptable risk characteristics; determine accurate exposure classifications; set adequate property limits to accomplish appropriate insurance to value and rate and quote business to agents.
- Orders and reviews inspections to confirm accounts written are consistent with preliminary underwriting information and acts when the inspection reveals unacceptable risk characteristics.
- Account size varies but typically falls in the $100k-$500k range.
The AVP, Sr. Claims Examiner handles all aspects of claims notices and files related to professional liability and accompanying coverages, including but not limited to claims and coverage analysis, liability and damages analysis, reserve setting, reporting, reinsurance analysis and reporting, and travel. The role will manage outside defense and coverage counsel that are assigned on claim or pre-claim files, including cost containment and litigation management. It will support and assist with marketing and loss prevention education, including development of educational materials, for assigned product lines, as requested or needed. The AVP, Sr. Claims Examiner supports and assists functional departments, including marketing, risk management, finance and actuarial, including any related travel, as needed or requested. The role actively engages in and embraces the company’s continued learning and innovation culture, including participation in innovation groups to identify solutions for enhancement and change.
Key functions include but are not limited to:
- Adjusting all aspects of claims and loss notices, including but not limited to claims and coverage analysis, liability and damages analysis, reserve setting, reporting, reinsurance analysis and reporting and coverage litigation.
- Attend mediations, settlement conferences, trials and other claims-related travel as needed or required.
- Support the marketing, risk management, finance and actuarial departments, including any related travel, as needed or requested.
- Assist with or conduct large loss and reinsurance reporting.
- Maintain adjuster’s licenses in all states requiring licenses, or as requested.
- Possible product line oversight.
- Business-related travel as require or needed.
- Assist with marketing and development of risk management materials, as needed
- Active engagement in the company’s innovation culture and group
- Continued and self-driven learning
The Regulatory Filings Analyst role works with internal Product Development and Actuarial staff to analyze, prepare, submit, and manage timely approval of company product filings by various state departments of insurance. Products include bureau and proprietary rate, rule, and form filings. This position collaborates with Product Development and Actuarial staff to ensure the product and pricing goals of the operating units are achieved by providing filing expertise and creating filings that satisfy all applicable regulatory compliance requirements. This position also prepares business requirements to update policy administration systems for these filings and prepares updates to product databases and reference manuals.
• Review and analyze bureau circulars and bulletins (e.g., ISO, NCCI, AAIS & Independent bureaus) and collaborate with Product Development and Actuarial staff to provide guidance, prepare and submit rate, rule and form filings for bureau products.
• Collaborate with Product Development and Actuarial staff to provide guidance, prepare and submit filings for proprietary rate, rule, and form products.
• Interpret state statutes on filing requirements, provide guidance and recommend solutions for DOI concerns related to state filings and related compliance issues.
• Responsible for knowledge of filing requirements for various lines of business and assigned states, providing expertise to Product Development and Actuarial staff and other functional units, as required, for assigned state filing issues.
• Manage filing projects and service as the first point of contact to respond to questions and objections from state insurance departments to ensure timely approval.
• Maintain filing information on department databases and / or SharePoint sites and issue status reports for assigned filing projects and participate in filings update meetings.
• Develop documentation for company products and update on-line manuals and other reference materials to aid underwriting in complying with use of approved rate, rule, and form filings.
• Participate in product rate, rules, and forms meetings.
• Develop clear, concise, and accurate business requirements to update policy administration systems for product filing changes.
• Perform policy administration system testing for product filing changes as assigned.
• Perform other related duties as assigned.
As a Staff Accountant, you will be responsible for performing a variety of financial and accounting functions, including daily financial operations tasks, workpaper development, journal entries and assisting with special projects that support the Finance team.
- Prepare journal entries and reconcile ledger accounts to ensure compliance with required accounting regulations
- Reconcile activity for basic ledger accounts, and identify and communicate discrepancies
- Consistently and accurately performs functions within the monthly financial close process, monitoring timely completion and escalating issues for resolution
- Assist in preparation of reports for internal and external audiences
- Work independently on assigned responsibilities and timely manages workload of assigned areas in a deadline focused environment
- Demonstrate continuous effort to increase business acumen by proactively learning full business process of assigned areas
- Proactively seeks out opportunities to increase business knowledge outside of assigned areas by participating in group discussions or one-on-one sessions
- Consistently increases knowledge of technological platforms to become a highly effective user of all financial systems, including policy and claims systems, and Corporate platforms and tools
- Actively participates in department and cross-functional activities to identify areas of improvement
- Fosters a culture within the Company to promote innovation and a psychologically safe workplace
As a strategic partner, the HR Manager works with the Vice President of Human Resources (VP HR) and Operating Unit Leadership to align and support the VP HR with the execution of the talent strategy and operating unity strategic initiatives. This role works closely with Leadership and Group HR to consult, provide advice and guidance as it relates to talent-related activities including but not limited to: recruitment and selection, staff retention, performance management, talent development, compensation planning and employee relations.
Do you like solving a mystery, taking a series of incomplete elements of a puzzle, turning them over in your mind and figuring out what really occurred? At BHS Claims, we collect, organize and analyze the facts of a claim, figure out what occurred, who is responsible for an accident or occurrence and then post a reserve, develop a resolution strategy and seek to negotiate a resolution of each claim consistent with our analysis. It is a fast-paced and intellectually stimulating role. We work closely and collaboratively with a team of other claims professionals, underwriters and vendors that are all aligned on getting to the best possible outcomes on behalf of our customers.
We are looking for an outstanding and collaborative candidate with prior auto claims experience to work within our small, dynamic team.
- Understands and can apply coverage for the claims assigned. Issues appropriate RORs and disclaimers.
- Conducts the necessary investigation, either by phone, or through independent adjusters, to determine coverage, liability and damages.
- Evaluates, negotiates, and settles assigned claims within authority granted, or seeks authority for those claims in excess of authority.
- Identifies subrogation/contribution/deductible recovery opportunities and effectively pursues recovery when appropriate.
- Assigns and actively directs independent adjusters as well as defense attorneys. Complies with litigation management guidelines.
- Keeps claim files maintained in a consistent and organized manner, diaries are kept current, and reserves are constantly assessed for adequacy throughout the life of the claim.
- Complies with reinsurance and client reporting guidelines.
- Issues loss and expense payments properly and on a timely basis.
May perform other functions as assigned.
BSB is seeking a motivated and analytical Operations Analytics Intern to join our team for the summer. This internship offers an opportunity to gain hands-on experience in analyzing operational data to drive business insights and decisions.
The Client Success Advisor will provide superior customer service to our clients for their Property and Casualty insurance needs. The Client Success team is a cornerstone of how we will grow and service our clients in the future. This position requires a broad skill set and a curious mindset with a desire to learn about our franchise customers, as well as the courage to challenge the old industry standard ways of working.
Key functions include but are not limited to:
- Become an insurance expert in Intrepid Direct’s customer risk types.
- Work directly with prospects to provide initial quotes, renewal quotes, and ongoing daily service.
- Assist in marketing and prospecting.
- Work with urgency to complete customer requests.
- Partner with Underwriting department to assist in risk selection.
- Provide outstanding customer service with each customer contact point.
- Answer incoming customers’ calls, request for certificates, endorsements, and any other service needs.
- Manage account specific projects including but not limited to telematics implementation & monitoring.
- Visit accounts and attend conventions on an as-needed basis.
- Commitment to sustaining our high renewal retention rate.
- Document all interaction with customers and prospects in our management system for record keeping.
- Assist underwriting, sales, and IT to improve the customer experience.
- Assume other tasks and duties as assigned by management.
- Participate in organizational meetings on a regular basis.
- Attend professional and/or continuing educational seminars and classes.
The Underwriting Assistant will provide general underwriting support to the Department including the processing of binders, policies, endorsements, submissions and other client related correspondence for new and existing Casualty General Liability accounts.
- Binder & policy issuance.
- Processing of endorsements and related correspondence.
- Requests additional information for subjectivities, endorsements, surplus lines taxes.
- Issues notices of cancellation, non-renewal notices or reinstatements within authority.
- Responsible for accuracy and maintenance documentation in underwriting files.
- Detail oriented and uses sound judgement to problem solve.
- Provides backup support for clearance processing.
- Other duties as assigned.
We are seeking a highly experienced and dynamic Director, Technology Strategy & Enablement to lead a matrix technology team. This role requires a strategic thinker with strong leadership skills, a deep understanding of technology, and a proven track record in managing complex systems and processes. They will play a pivotal role in driving operational excellence, implementing innovative solutions, and aligning technology initiatives with business objectives.
- Technology Strategy Development: Lead the development of technology strategies aligned with the organization's overall goals and objectives. This involves analyzing market trends, assessing technological opportunities and risks, and collaborating with senior leadership to define strategic technology initiatives.
- Technology Enablement: Enabling the organization to leverage technology effectively to achieve its strategic goals. Including the evaluation of emerging technologies, identifying opportunities for innovation, and implementing technology solutions that enhance operational efficiency and competitiveness.
- Technology: Demonstrates a mastery of the technology landscape including application architectures spanning web API’s, middleware, and data layers.
- Matrix Team Leadership: Provide leadership, mentorship, and direction to the multiple technology teams, fostering a culture of collaboration, innovation, and continuous improvement.
- Cross-Functional Collaboration: Collaborate with cross-functional teams, including operating unit, software development & data development teams, and other groups to understand business requirements, prioritize initiatives, and ensure successful integration with existing systems and processes.
- Stakeholder Engagement: Collaborate closely with key stakeholders across the organization, including senior leadership, business units, and external partners, to understand requirements, priorities, and emerging technology trends.
- Technology Evaluation: Stay abreast of emerging technologies, tools, and best practices, and evaluate their potential to enhance efficiency and effectiveness.
- Vendor | Procurement Management: Manage relationships with technology vendors, work closely with internal procurement team, and various other partners.
- Security and Compliance: Enforce security policies, procedures, and controls to safeguard the organization's information assets and ensure compliance with relevant regulations and standards.
- Disaster Recovery and Business Continuity: Maintain robust disaster recovery and business continuity plans to mitigate risks and ensure the availability and integrity of critical systems and data.
- Risk Management: Identify, assess, and mitigate risks related to technology operations, proactively addressing potential issues, and ensuring the resilience and reliability of critical systems and services
The Underwriting Operations Manager plays a pivotal role in overseeing and managing the operational aspects of the insurance underwriting operations department. The role involves ensuring efficient underwriting processes, adherence to regulatory requirements, and fostering a high-performing team environment. The manager is responsible for coordinating various operational activities to support underwriters, maintain/exceed service standards, and deliver exceptional service to clients.
Team Leadership and Management:
- Lead, mentor, train and motivate the underwriting operations staff.
- Set clear performance expectations, provide regular feedback, and conduct performance evaluations.
- Foster a collaborative and supportive work environment to maximize team productivity and engagement.
Operational Strategy and Planning:
- Develop and implement operational strategies aligned with the underwriting department's goals and objectives.
- Establish and monitor key performance indicators (KPIs) to track operational efficiency and effectiveness.
- Continuously evaluate and improve processes to streamline underwriting operations and enhance overall productivity through enhanced & continual training.
Underwriting Process Management:
- Oversee the underwriting operations workflow to ensure timely and accurate processing of binders, policies, endorsements, and other assigned tasks.
- Monitor work items to ensure compliance with regulatory requirements and company policies.
- Identify opportunities to automate processes and leverage technology solutions to improve efficiency.
Stakeholder Communication and Relationship Management:
- Serve as a liaison between the underwriting department and other internal stakeholders, including home office, claims, finance, and marketing.
- Address inquiries and resolve issues related to underwriting operations in a timely and professional manner.
Compliance and Regulatory Oversight:
- Adhere to state requirements and compliance directives as communicated by the Compliance Department with regard insurance regulations, industry standards, and best practices related to underwriting operations.
Berkley Small Business Solutions seeks an actuarial intern to assist the actuarial department with pricing, reserving, and predictive modeling. This role will provide the opportunity to work closely with experienced actuaries and data scientists in a startup environment. You will gain broad exposure to commercial lines P&C insurance.
- Providing support for actuarial ratemaking analysis
- Assisting with rate filing justifications and supporting documentation
- Assisting data scientists in pricing model development
- Identifying third-party data to enhance existing pricing and underwriting models
- Building dashboards and data visualizations to monitor company performance
- Assisting with quarterly reserve reviews and other financial reporting
May perform other functions as assigned
As an Actuary, you’ll work directly with the Managing Actuary and own broad range of responsibilities including reserve reviews, rate reviews and rate filing support, premium calculations, predictive modeling and presenting actuarial analyses to company leadership to empower business decisions.
- Own responsibility for substantial portions of actuarial analyses, such as reserving, rate reviews & premium calculations
- Perform actuarial research, statistical analyses and mathematical calculations
- Develop solid data feeds to support data science and actuarial initiatives
- Efficiently analyze data through actuarial tools and AI methods
- Automate repetitive tasks
- Present analyses to company leadership
The Underwriting Director - Small Business leads an assigned Commercial Lines Underwriting team which may include maintaining new business production responsibilities from a few key agents. Responsible for profitability, growth and retention of new and renewal business.
- Manage an assigned commercial underwriting function and staff through delegation of underwriting authority. Ensures adherence to Letter of Authority and other Underwriting standards and guidelines.
- Monitors the risk acceptability, pricing adequacy and classification accuracy of accounts to ensure profitability and managed growth of business. Consults with underwriters and Corporate Underwriting on risk acceptability, coverages, pricing, terms and conditions.
- Ensures quality of risk through passing audit scores for self as well as the team.
- Underwrites accounts exceeding authority level of underwriting staff by analyzing applications, risk services reports, Motor Vehicle Reports (MVRs), financial reports, etc. Determines accurate classification of business, policy contract forms and pricing of risk. Refers accounts to Corporate Underwriting, as needed, based on established guidelines.
- Hires, trains, and develops a high performing team of Small Commercial Underwriting professionals through leadership acumen and execution. Demonstrates genuine care and delivers daily coaching to staff and leaders in order to further develop their skills set and performance for current and future roles.
- Provides frequent and specific constructive feedback on a regular basis. Contributes to the organization’s success by developing business unit and individual performance goals and measuring results. Provides recognition and acknowledgement of key achievements.
- Conducts quarterly underwriting file quality reviews and shares results with the Small Commercial Segment Leader and corporate underwriting. Develops and implements action plans in response to file quality reviews.
- Utilize an innovative, problem-solving approach with all situations – challenging the status quo and elevating messages as needed, even when difficult.
- Review claims activity, loss control surveys, and inspection reports for compliance with existing policies, handling exceptions as required and recommending improvements.
- Provide support to ensure accurate and timely servicing of accounts.
- Collaborate with other departments to resolve policy issues and adherence to service standards.
- Research, formulate and implement solutions for complex issues and accounts.
- Assist Underwriters in determining final coverages and pricing for commercial risks within assigned authority level.
- Proactively work to coach underwriters in the art of agency relationships – creating clarity around agency segmentation, coaching to initial conversations, retention, follow-up, all with a focus on long-term profitability and growth.
- Successfully build, manage and execute a New Business Pipeline for self as well helping assigned underwriters build, manage, and successfully execute a New Business Pipeline.
- Understand and communicate Berkley Mid-Atlantic’s strategic plan, tying into the department and build into employee development plans.
As a Software Developer at BTS, you will be part of a fast moving and cross functional software engineering team that has a business first approach to technical problem solving. You’ll contribute to a team to create and maintain a technology ecosystem for multiple insurance companies while working on projects across various platforms. You’ll put your problem-solving skills to the test resolving problems our end users encounter as they process business.
- Working with a team to enhance our products by increasing and optimizing functionality, developing automated solutions, and supporting integrations between applications
- Resolving complex issues faced by our clients that inhibit them from serving customers
- Reviewing and providing feedback on the work of others
- Proposing improvements to the platform’s usability, performance, and supportably
- Identifying risks and communicating impact to project stakeholders
Are you ready to manage a highly skilled team and push them to greatness? We are looking for a Technical Delivery Manager who,
- Has a drive to lead.
- Has initiative to perform and inspire others to perform at a high level.
- Pushes themself, pushes others. Makes sure people keep their promises. Stretches the possible.
- Takes ownership of business initiatives and outcomes.
- Builds and fosters relationships required for smooth execution.
- Takes a value driven approach to delivery using the SAFe Agile Framework.
- Has a bias for action, operates with urgency.
- Can handle high pressure situations and develop viable solutions to problems.
- Able to operate independently, in thinking, and driving action across multiple teams and organizations to deliver value.
What we’ll bring
- An engaged and supportive leadership team that will invest in you.
- Talented engineering teams to work with.
- A budget for continual improvement.
- A broad group of industry experts who work closely with us on everything we do.
Duties of the Position
- Planning, coordinating, and communicating at a team and ART level. Identifying and resolving blockers for the teams. Identifying and mitigating current and future risks to delivery.
- Actively monitoring delivery and identifying areas for continuous improvement.
- Engaging with Business Stakeholders. Understanding their needs, priorities, and concerns.
- Clearly presenting delivery progress to leadership and business stakeholders from feature inception to adoption.
- Balancing refinement activities alongside sprint deliverables to maintaining a healthy backlog.
- Understanding the technology landscape, constantly being aware of changes, proactively communicating changes to teams.
- Onboarding resources and staff.
- Managing vendor relationships.
- Navigating an ever-changing landscape showing flexibility while working with 60+ organizational units.
As a Claims Team Lead, you will be responsible for the administrative and technical supervision of a team of workers’ compensation claims professionals. We’ll look to you for staff training, development, and performance management; to monitor claim handling activities; and provide technical and jurisdictional specific direction and feedback to ensure timely and accurate investigation and adjudication of claims to produce quality outcomes.
- Supervises all technical aspects of claims including coverage investigation, disability benefits management, medical management, file management, litigation management, subrogation, reserving and settlement.
- Provides team with technical training and claims handling guidance and direction
- Reviews reserve and settlement amounts over the Claims Representative authority level for approval
- Ensures claims are clearly and adequately documented, and ensures claims data is captured and coded correctly within the claims management software system
- Provides team support, leadership and motivation to promote a high level of performance
- Establishes team performance goals and objectives in alignment with business plans
- Directs team toward the achievement of established goals and objectives
- Performs claims quality reviews in compliance with audit requirements and quality standards on a monthly and quarterly basis
- Identifies and alerts senior management to claims trends or issues
- Resolves escalated policyholder and claimant issues related to specific claims
- Conducts regular coaching and performance feedback discussions
- Establishes performance and career development plans in collaboration with team members, management & HR
- Assures claims representatives are properly licensed or certified in assigned jurisdictions
- Partners with HR and management on engagement strategies to improve employee engagement, job satisfaction, and create a psychologically safe work environment
- Administers all company personnel policies and addresses and resolves personnel matters with the support of management and HR
- Conducts interviews of prospective claims representative candidates and provides feedback to assist senior management with hiring decisions
- Maintains and demonstrates knowledge of the Workers’ Compensation Act, adjudication process, and regulatory compliance framework in assigned jurisdictions
- Attends and participates in claim file reviews with senior management and defense attorneys
- Coordinates and leads special projects or processes as assigned by senior management
- Continuously strives to improve our product and business results through innovation
- Obtain and maintain adjuster license in multiple jurisdictions
The Senior Claims Examiner handles all aspects of claims notices and files related to workers compensation and accompanying coverages, including but not limited to claims and coverage analysis, liability and damages analysis, reserve setting, reporting, reinsurance analysis and reporting, and travel. This role manages outside defense and coverage counsel that are assigned on claim or pre-claim files, including cost containment and litigation management, and supports and assists with marketing and loss prevention education, including development of educational materials, for assigned product lines, as requested or needed. It will support and assist functional departments, including marketing, risk management, finance and actuarial, including any related travel, as needed or requested and actively engage in and embrace the company’s continued learning and innovation culture, including participation in innovation groups to identify solutions for enhancement and change.
Key functions include but are not limited to:
- Adjusting all aspects of claims and loss notices, including but not limited to claims and coverage analysis, liability and damages analysis, reserve setting, reporting, reinsurance analysis and reporting and coverage litigation.
- Attend mediations, settlement conferences, trials and other claims-related travel as needed or required.
- Support the marketing, risk management, finance and actuarial departments, including any related travel, as needed or requested.
- Assist with or conduct large loss and reinsurance reporting.
- Maintain adjuster’s licenses in all states requiring licenses, or as requested.
- Possible product line oversight.
- Business-related travel as require or needed.
- Assist with marketing and development of risk management materials, as needed
- Active engagement in the company’s innovation culture and group
- Continued and self-driven learning