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We have an opportunity for an Underwriter to join our Berkley One team! You will be responsible for transactional underwriting and functions associated with underwriting risks on behalf of our high net worth clients.
We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!
Key functions include but are not limited to:
- In our rapidly growing environment, new business is the focus of the underwriter’s day at Berkley One. You will use your excellent experience and decision-making skills to seek the most profitable business.
- Protect our portfolio by collaborating with risk management to identify and recommend solutions that ultimately make the risk better than when it started
- Innovate with the team and larger organization to effect the changes you want to see whether it be in the day to day or larger organization priorities
- Partner with a designated group of agents with focus on individuals and creating Berkley One champions by building strong relationships, coaching on new business solutions, and taking time to understand what’s most important to the agent and client
- Consult and help agents understand our appetite and apply that knowledge to risk selection
- Utilize our cutting-edge technology tools that help you monitor the quality of your book of business and use the knowledge in your individual decisions
- Collaborate with Distribution and Marketing colleagues to co-create plans that drive the business
We have an opportunity for an Underwriting Technician to join our team! You will be responsible for supporting all Underwriting functions at Berkley One.
We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!
Key functions include but are not limited to:
- Manage accounts post issuance, involving the Underwriter as needed
- Conduct primary underwriting review of select new business opportunities with focus on optimizing our competitive position or gathering pertinent underwriting information and then responding to agents or involving the underwriter as needed
- Process renewal and endorsement transactions within authority and engage underwriters with thoughtful reviews for items exceeding granted authority
- Support overall underwriting book, ensuring timely processing of work and focus on retention of profitable accounts
- Other work and projects as assigned
We have an opportunity for a Risk Management Virtual Consultant to join our Berkley One team! You will be responsible for reviewing and managing vendor relationships and conducting virtual inspections with clients. Ability to pivot to complete on-site inspections for clients in assigned territory as necessary.
We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!
Key functions include but are not limited to:
- Perform reviews of client properties for the purpose of identifying underwriting concerns, potential hazards and developing risk mitigation strategies and determining appropriate levels of insurance to value
- Manage workflow of vendor inspections, reviewing and completing reports and serving as the point of contact for our agents and clients
- Create processes to gain efficiencies managing virtual workflow
- Strong ability to provide data analysis and reporting, ability to pivot as the needs of our clients change
- Demonstrate skill in managing exposures cause by water damage, homes under construction, personal safety and security, natural disasters and other perils typical to the territory and clientele
- Clearly communicate as necessary with clients, agency partners and internal stakeholders one’s findings and determinations and work to develop a plan to mitigate risk in a manner consistent with Berkley One’s philosophy
- Complete on-site inspections as needed and when necessary in assigned territory
We have an opportunity for a Desk Property Adjuster to join our Berkley One team. You will be responsible for quality, timely handling and resolution of minor to moderately complex property claims while delivering exceptional customer service to meet the needs of the insured, agent and all internal and external customers.
We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!
This position will be based in our Wilmington, DE office
Key functions include but are not limited to:
- Handle first -party personal lines homeowners, claims of minor to moderate complexity as assigned
- Manage claims through coverage analysis, investigation, reserving and resolution, and documentation
- Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
- Select experts and vendor management related to claims
- Identify claims where third party liability exists, such as subrogation or workers compensation, and negotiate/settle with the third party
- Recover and resell injured goods involved in claims
- Negotiate and convey claim settlements within authority limits
- Establish validity of claims submitted for payment through coverage research and contact with policyholders, claimants and outside parties
- Research and locate additional information and documentation to investigate, evaluate and properly resolve claims
- Write denial letters, Reservation of Rights and other correspondence
- Proactively manage file inventory to ensure timely resolution of cases
We have an opportunity for a Property Claims Adjuster to join our Berkley One team. You will be responsible for quality handling and resolution of property claims including complex, high exposure claims in a timely, professional manner with emphasis on providing quality service. The ideal candidate will have experience in handling all manner and size of property claims.
We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!
This position is fully remote with a company car provided. This role requires driving to visit insureds in their homes in the Denver, CO Metropolitan Area.
Key functions include but are not limited to:
- Appropriately manage assigned first party claims through coverage analysis, on site investigation, reserving and resolution
- Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
- Write fair and equitable estimates in a software program
- Negotiate and convey claim settlements within authority limits
- Establish validity of claims submitted for payment through investigation, research and contact with policyholders, claimants and outside parties for additional information and documentation to evaluate and properly resolve claims
- Write denial letters, Reservation of Rights and other correspondence
- Maintain an effective diary system and document claim file activities in accordance with established procedures
- Pro-actively manage file inventory to ensure timely resolution of cases
- Manage Independent Adjusters and experts on select claims
- Travel to other states for large losses or catastrophe duty
- Establish relationships within the broker community to promote our brand
- Other duties as assigned
We have an opportunity for a Property Claims Adjuster to join our Berkley One team. You will be responsible for quality handling and resolution of property claims including complex, high exposure claims in a timely, professional manner with emphasis on providing quality service. The ideal candidate will have experience in handling all manner and size of property claims.
We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!
This position is fully remote with a company car provided. This role requires driving to visit insureds in their homes in the Chicago Metropolitan Area.
Key functions include but are not limited to:
- Appropriately manage assigned first party claims through coverage analysis, on site investigation, reserving and resolution
- Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
- Write fair and equitable estimates in a software program
- Negotiate and convey claim settlements within authority limits
- Establish validity of claims submitted for payment through investigation, research and contact with policyholders, claimants and outside parties for additional information and documentation to evaluate and properly resolve claims
- Write denial letters, Reservation of Rights and other correspondence
- Maintain an effective diary system and document claim file activities in accordance with established procedures
- Pro-actively manage file inventory to ensure timely resolution of cases
- Manage Independent Adjusters and experts on select claims
- Travel to other states for large losses or catastrophe duty
- Establish relationships within the broker community to promote our brand
- Other duties as assigned
We have an opportunity for a Property Claims Supervisor to join our Berkley One team. You will oversee operations, as well as quality and assurance of our TPA partners for property claims. This role is centered around providing expert management and oversight of property claims processes, quality, and ensuring high quality customer service provided by our TPA contracted network. While the primary focus is for property claims, experience in auto claims is a considered experience for the role.
We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!
Key functions include but are not limited to:
- Lead the adjustment and management of high-value property claims, ensuring superior customer service to Berkley One customers, agent partners, as well as internal and external business partner
- Conduct thorough investigations, assess damages, and oversee the entire claims process for the TPA network from end-to-end, including coverage reviews, reserving, negotiation, and settlement
- Apply property claims expertise to make well-informed decisions and guide the resolution of claims effectively
- Analyze and interpret insurance coverage, clearly communicating positions in accordance with Berkley One guidelines and under the direction of the Property Claims Manager
- Direct and manage assignments to external experts and legal counsel, ensuring efficiency and quality standards
- Evaluate detailed information regarding coverage, estimated scope, and damage costs, and ensure fair settlements within the confines of the policy contract
- Set and adjust reserves within authority limits, recommending reserve changes as needed
- Assist with vendor contracts and ensuring service level agreements are adhered
- Travel as necessary for business-related activities such as mediations, arbitrations, and trials (approximately 10-15% travel)
- Other duties as assigned
We have an exciting opportunity for a Customer Service Associate to join our Berkley One team! In this role, you will handle customer service for our insurance clients and agents. We will train.
We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!
This position is Mon-Fri, 10:30am - 7:00pm and will be based in our Wilmington, DE office
Key functions include but are not limited to:
- Customer Policy Support: deliver a personalized, effortless experience for our customers via phone, email or chat. Handle customer transactions smoothly, accurately and first time final. Be an advocate for the Company during first notice of loss interactions by displaying empathy and ensuring the situation is properly handled.
- Agency Policy Support: act as primary point of contact for agents to get their Berkley One questions resolved. Process individual policy work submitted by the agents via phone, email or chat. Answer policy inquiry questions and assist the agency with handling servicing needs. Assist agents with finishing their quotes and converting them into policies. Combine your sales and system savvy to drive profitable growth for the organization.
- Agent Technical Support and Training: help agents with access, passwords, and myriad other tasks. Remote into their computers to show them how to work in the system in real time. Provide “in the moment” training on the Customer Portal and Customer Mobile App so the agent is empowered to share with customers.