The Claims Assistant will be responsible for providing administrative support to the Claims Superintendents and assist in all aspects of the claims life cycle.   - Responsible for Support Queue activities i.e. format letters mail, file/policy copies, download documents and void/stop payments in system. - Process deductible requests and send notices to the insureds. - Enter new losses and add documents to the system. - Access information in response to inquiries from attorneys, brokers or insureds.  Respond to agents’ requests in the form of correspondence and via phone. - Maintain records and complete projects specific to accounts handled by the Claims Superintendents. - Review and approve payments entered by the superintendent. - Gather necessary information for CMS reporting. - Process all new vendor information in Contact Manager.  Check all new requests in system to prevent duplications.  - Adjust and consolidate any duplicates. Process all address changes as needed.  Verify the accuracy of Tax ID numbers received from vendors with the Internal Revenue Service. Act as liaison for Finance for Tax IDs. - Act as liaison between claims personnel and vendor when requesting files from storage site.  - Publish claims committee schedule twice per week and provide quarterly reports to Claims Department executives. - Submit medical malpractice reports as required by state medical boards and National Practitioner’s Data Bank. - Responsible for the Billing Inbox.  Review all independent adjuster invoices under $1,000 for compliance with guidelines. - Create activities for the superintendents to process invoices in source system.  Update rates and respond to any inquiries for LEX.  - Additional projects as assigned.

Under broad supervision, responsible for underwriting risks in a book of business. Works within limited authority on assignments utilizing underwriting policies and guidelines, rating manual rules and insurance laws and regulations.   - Skill and knowledge of broker/agency management and relationship building. - Expected to maintain and develop broker relationships. - Track record of uncovering, researching and putting together new product line opportunities by applying appropriate underwriting strategies and standards to qualify risk acceptability. - Ability to work effectively and within an assigned level of underwriting authority. - Experience planning, orchestrating, and leading highly effective broker meetings. - Negotiates standard coverage issues, closes sale, and gauges customer satisfaction. - Ability to meet or exceed designated LOB production metrics. - Strong technical knowledge regarding underwriting, coverage and pricing within a particular product line. - Proven ability to build and maintain strong productive relationships with individual brokers. - Provide timely, courteous and efficient service to all internal and external clients. - Ability to identify and call appropriate attention to broker performance issues. - Understanding of pricing and risk selection criteria. - Perform other duties as assigned.

Berkley Technology Services (BTS) is hiring a Senior Security Architecture (Cloud Infrastructure Security focused) to be located in our Wilmington, DE office location (remote available for the right candidate). On our team, you’ll actively engage with development and engineering teams, client companies, and Senior Leadership to evangelize, lead, and implement security solutions. Your passion for technology security and innate curiosity will drive solutions that explore the world of possibility for security risk reduction in an incredibly complex, challenging, and changing technical landscape. To do this, you’ll be a sought-after cloud security expert and central player on a skilled team of Security Architects, Engineers, and Consultants to drive forward the technical evolution of our security program with the freedom to proactively assess and implement new technologies that protect our environment. To Carry This Out, you’ll: - Educate on and execute upon cloud infrastructure security know-how, trade craft, and best practices to Berkley’s burgeoning cloud adoption - Elicit requirements, understand business need, architect, plan and delivery of multi-year, multi system solutions for businesses/operating units within W.R. Berkley Corporation (WRBC) - Craft and implement new cloud security policies, procedures and controls within the organization - Identify gaps and architectural solutions in cloud security infrastructure related to the securing, managing, and tracking usage of cloud infrastructure Services - Excel as the technical expert and communicate security architectural decisions, benefits, risks and other influencing to all stakeholders and necessary audiences (Executives, users, vendors, other technologists) - Serve as the authority across security architecture functional areas; credential management, access provisioning, authentication and authorization, data loss prevention (DLP), application security, infrastructure security, data security, security monitoring, operations security, cloud services, web application firewall (WAF), cloud access security broker (CASB), vulnerability management, vulnerability remediation, Office 365 - Validate IT infrastructure and other reference architectures for security best practices, including recommending changes to enhance security and reduce risk where applicable - Develop and champion reusable patterns, practices, and enterprise reference architectures that fit within Berkley’s overall architectural direction

You will be part of a fast moving and cross functional software engineering team that has a business first approach to technical problem solving. Being a member of this team, you would have the opportunity to contribute to transformation of the insurance business through technology. In this role you must demonstrate: - A product driven mindset where you are constantly evaluating business value in engineering tasks and decisions. - The courage and motivation to have evidence-based discussions on multiple approaches to a single problem. - Eagerness to learn new technologies and business processes. - Effective collaboration skills and a team player attitude. - Build mission critical business systems. - Reviewing code work for accuracy and functionality. - Creating and implementing design plans. - Delegating tasks to team members. - Keeping up-to-date with industry trends and technology developments. - Being involved in multiple phases of the software development lifecycle. - Interact with other engineering teams to build tooling and processes. - Work closely with product and data teams to build a technology ecosystem driving business transformation. 

The Claims Attorney is a licensed attorney who provides expert legal support and advice on how to mitigate the liability and future exposure of MECC and its insureds on workers’ compensation and employers liability claims.  The Claims Attorney serves as an expert resource for the Claims Department and Regional Teams and provides guidance on claim issues such as settlement, Medicare compliance, insurance coverage, litigation strategy, third-party recovery and employers liability.  The Claims Attorney works in collaboration with internal Claims Department personnel (Claims Analyst and Medical Management Consultant and Claims Management) and external stakeholders (defense attorney, TPA and self-insured employer) to influence manage the outcome of claims with varying degrees of complexity, in various jurisdictions.  Responsibilities - Appropriate handling of legal referrals, including: - Timely review and management - Keeping referrals on active diary - Displaying quality legal analysis, strategy and action plan - Appropriate file documentation and communication (internally & externally) - Supports the Analysts and Regional Teams with the settlement of claims by: - Proactively identifying claims that are ripe for settlement - Assisting with case evaluation and settlement strategy - Communicating settlement strategy with external stakeholders (TPAs, insureds, defense attorneys, etc.) - Actively assisting with the negotiation process, attending mediations when it makes sense to do so and doing what is necessary to close deals - Having demonstrated a track record of settling cases at the right price and terms - Being a resource internally and externally on Medicare issues that impact settlement and the different types of settlement vehicles/methods available - Instituting referrals to MECC’s settlement counsel when appropriate - Keeping abreast of various drivers that affect settlement (jurisdictional, legal, medical, etc.) and educate internal and external stakeholders. - Interfaces with and manages external resources, including outside counsel retained by MECC  - Responsible for monitoring various developments in the legal environment and excess workers’ compensation marketplace; education of Claims, Underwriting and external stakeholders of jurisdictional and industry trends  - Interaction with MECC clients and their representatives according to the MECC brand and the Claims Department vision  - Serves as a go-to resource and subject matter expert for MECC and its insureds on jurisdictional and industry specific issues  - Acts as a leader, mentor and positive influence on others in the Claims Department  - Develops solutions and new strategies to mitigate loss  - Operates independently, executing plans under minimal supervision Other duties as assigned by the Chief Claims & Regulatory Counsel or Vice President of Claims

The Senior Claims Examiner investigates, evaluates, monitors and resolves assigned claims in accordance with company standards, procedures and regulatory requirements with some supervision. Duties and responsibilities include but are not limited to: - Proactively manages claim files from inception to closure including coverage analysis, liability and damages investigation, evaluation and resolution, with some management supervision. - Reviews and sets up new loss assignments - Establishes appropriate initial loss and expense reserves and continually evaluates the file for adequacy, accuracy and adherence to reserving guidelines - Analyzes and interprets policy language in conjunction with specific loss facts to reach appropriate coverage decisions. - Drafts coverage correspondence, including reservations of rights and coverage disclaimers in compliance with state statutes and regulations - Effectively and independently negotiates settlements with insureds and third parties using an object approach to claims resolution - Composes correspondence to insureds, claimants, attorneys, agents and regulatory agencies. - Appropriately and clearly documents all claim file activity, including current strategy, plan of action and exit plan - Independently directs and controls the activities and costs of outside vendors including independent adjusters, experts and attorneys - Effectively presents and discusses loss facts, issues and recommendations in department discussions and meetings - Composes Large Loss Reports and other detailed reporting documents as appropriate on a regular and timely basis - May participate in projects and other corporate initiatives such as audits, task forces, focus groups, etc.

On Berkey Technology Services’ Experience and Support (BEST) team, you’re taking a role that exposes you to a myriad of technologies in a technical environment that evolves each and every day.  Here, you’ll work with end-users to support everything from connectivity and remote access/home set-up requests to new PC setups, software, hardware, telephony, VPN and mobile device/tablet support needs. Your drive towards providing exceptional customer service will serve you well in this role as you’ll be the first point of contact for our users for any technical issues they’re experiencing. And because our team’s technical focus is so broad, the opportunities you’ll have to learn and build upon your technical knowledge are immense.   Day to day, you’ll: - Manage end-user support requests that encompass a range of technical needs and come in via support tickets or calls - Take ownership of support requests assigned to you, providing frequent and updated feedback to your end-users from initial triage through final resolution - Escalate to, collaborate with, and learn from engineering teams spanning desktop engineering, server support, collaboration technologies, networking, information security, telephony support and database administration among others - Tap into your passion for solving challenging technical problems with a drive toward customer service that ensures your end-users feel supported from start to finish - Play a key role in projects like our desktop refresh program, technology upgrades, and process improvement initiatives - Bring your ideas forward for automation and technical support enhancements; if you’ve got a good idea, we want to hear it!

On Berkey Technology Services’ Experience and Support (BEST) team, you’re taking a role that exposes you to a myriad of technologies in a technical environment that evolves each and every day.  Here, you’ll work with end-users to support everything from connectivity and remote access/home set-up requests to new PC setups, software, hardware, telephony, VPN and mobile device/tablet support needs. Your drive towards providing exceptional customer service will serve you well in this role as you’ll be the first point of contact for our users for any technical issues they’re experiencing. And because our team’s technical focus is so broad, the opportunities you’ll have to learn and build upon your technical knowledge are immense.   Day to day, you’ll: - Manage end-user support requests that encompass a range of technical needs and come in via support tickets or calls - Take ownership of support requests assigned to you, providing frequent and updated feedback to your end-users from initial triage through final resolution - Escalate to, collaborate with, and learn from engineering teams spanning desktop engineering, server support, collaboration technologies, networking, information security, telephony support and database administration among others - Tap into your passion for solving challenging technical problems with a drive toward customer service that ensures your end-users feel supported from start to finish - Play a key role in projects like our desktop refresh program, technology upgrades, and process improvement initiatives - Bring your ideas forward for automation and technical support enhancements; if you’ve got a good idea, we want to hear it!  

This position will lead and take responsibility for an array of team members who support various lines of business by performing a variety of transactional processes.  As we grow and evolve, the role of this manager will support various initiatives to improve our business function, while continuing to review, maintains and advance workflows and process to insure we are operating in the most efficient manner possible.   - Direct management of a team that consist of anywhere from 6-10 staff members. - Oversight, maintenance and Improvement of workflow and process documentation. - Provide training, mentoring and coaching. - Identify and implement standardization and consistency, where the opportunity exists. - Drive efficiency and improvement within the Customer Service areas of responsibility. - Serve as a primary point of contact for questions, concerns and change requests arising from various business partners that are pertaining to the Customer Service function. - Create, review and maintain various reports that will include the ability to manage overall quality of the customer service team and that contribute to performance management. - Perform file audits to determine overall quality, training and development needs of Customer Service Team in addition to identify any concerns from an internal audit stance. - Conduct performance management discussions with individual team members on a quarterly basis. - Ensure adherence to various guidelines, process and over business best practices. - Participate in and contribute to various vendor partnerships. - Communicate regularly with staff and other managers, sharing updates and changes, as they arise.

Under close supervision, learns underwriting practices by participating in formal or on-the-job training. Developing a working knowledge of product language, underwriting practices, policies and guidelines.   Industry/Practice/Knowledge   - Demonstrates broad knowledge of the business, the marketplace and company goals, objectives and performance measures through the effective delivery of all products and services. - Links line of business policies and practices to company strategies. - Demonstrates broad overview of the company operations. - Identifies and acts on opportunities to share knowledge with clients and customers. - Networks with peers and outside resources to exchange ideas and information. Product Skills   - Demonstrates forms and coverage knowledge and applies them to exposure. - Compares company coverages to competitors and differentiates our company from others. - Identifies new product opportunities. - Demonstrates a basic knowledge of the business issues and rate, growth and profit objectives. - Explains company service capability and applies to specific client needs, including coordination of standard service delivery to customers. Book Management/Pricing Skills   - Applies standard pricing to exposures. - Deviates when appropriate and in compliance with line of business pricing strategies. - Applies individual loss and expense factors, when applicable. - Utilizes internal information systems to measure results. - Demonstrates understanding of expected break-even L/R and how their individual book compares to those standards. - Communicates and implements line of business U/W strategy to achieve profitability. - Analyzes and evaluates impact of producer performance on assigned book. - Applies key expense components, influencing controllable elements according to plans and strategies. - Identifies and evaluates influence of competitor strategies in local territory or line of business and its effects on the company’s business. Consulting   - Provides expertise and advice in support of overall business objectives. - Provides appropriate input for written premium and expense budget planning. - Offers creative solutions that contribute to the achievement of business results. Risk Selection   - Applies underwriting strategies and standards to pre-qualify risk acceptability. - Identifies and assesses exposures for each risk. - Performs detail analysis utilizing appropriate information (exposure/rate/financial & loss) to determine account acceptability, taking customer needs into consideration. - Accepts, modifies, or rejects based on analysis. - Assesses rate adequacy relative to exposure. Client Management   - Identifies clients' needs and recommends solutions. - Demonstrates basic knowledge of products and appetites. - Handles or refers as appropriate cross selling opportunities. - Negotiates standard coverage issues, closes sale, and gauges customer satisfaction. - Defines/executes tasks as part of client team. - Identifies and accesses basic underwriting/service resources and associated cost benefit. - Demonstrates knowledge of competitors products, strategies, strengths, weaknesses, position within agencies/in marketplace, financial picture. - Develops and pursues prospective clients. - Follows-up on prospective and incumbent clients' needs.

Under close supervision, learns underwriting practices by participating in formal or on-the-job training. Developing a working knowledge of product language, underwriting practices, policies and guidelines.   Industry/Practice/Knowledge   - Demonstrates broad knowledge of the business, the marketplace and company goals, objectives and performance measures through the effective delivery of all products and services. - Links line of business policies and practices to company strategies. - Demonstrates broad overview of the company operations. - Identifies and acts on opportunities to share knowledge with clients and customers. - Networks with peers and outside resources to exchange ideas and information. Product Skills   - Demonstrates forms and coverage knowledge and applies them to exposure. - Compares company coverages to competitors and differentiates our company from others. - Identifies new product opportunities. - Demonstrates a basic knowledge of the business issues and rate, growth and profit objectives. - Explains company service capability and applies to specific client needs, including coordination of standard service delivery to customers. Book Management/Pricing Skills   - Applies standard pricing to exposures. - Deviates when appropriate and in compliance with line of business pricing strategies. - Applies individual loss and expense factors, when applicable. - Utilizes internal information systems to measure results. - Demonstrates understanding of expected break-even L/R and how their individual book compares to those standards. - Communicates and implements line of business U/W strategy to achieve profitability. - Analyzes and evaluates impact of producer performance on assigned book. - Applies key expense components, influencing controllable elements according to plans and strategies. - Identifies and evaluates influence of competitor strategies in local territory or line of business and its effects on the company’s business. Consulting   - Provides expertise and advice in support of overall business objectives. - Provides appropriate input for written premium and expense budget planning. - Offers creative solutions that contribute to the achievement of business results. Risk Selection   - Applies underwriting strategies and standards to pre-qualify risk acceptability. - Identifies and assesses exposures for each risk. - Performs detail analysis utilizing appropriate information (exposure/rate/financial & loss) to determine account acceptability, taking customer needs into consideration. - Accepts, modifies, or rejects based on analysis. - Assesses rate adequacy relative to exposure. Client Management   - Identifies clients' needs and recommends solutions. - Demonstrates basic knowledge of products and appetites. - Handles or refers as appropriate cross selling opportunities. - Negotiates standard coverage issues, closes sale, and gauges customer satisfaction. - Defines/executes tasks as part of client team. - Identifies and accesses basic underwriting/service resources and associated cost benefit. - Demonstrates knowledge of competitors products, strategies, strengths, weaknesses, position within agencies/in marketplace, financial picture. - Develops and pursues prospective clients. - Follows-up on prospective and incumbent clients' needs.

On Berkey Technology Services’ Experience and Support (BEST) team, you’re taking a role that exposes you to a myriad of technologies in a technical environment that evolves each and every day.  Here, you’ll work with end-users to support everything from connectivity and remote access/home set-up requests to new PC setups, software, hardware, telephony, VPN and mobile device/tablet support needs. Your drive towards providing exceptional customer service will serve you well in this role as you’ll be the first point of contact for our users for any technical issues they’re experiencing. And because our team’s technical focus is so broad, the opportunities you’ll have to learn and build upon your technical knowledge are immense.   Day to day, you’ll: - Manage end-user support requests that encompass a range of technical needs and come in via support tickets or calls - Take ownership of support requests assigned to you, providing frequent and updated feedback to your end-users from initial triage through final resolution - Escalate to, collaborate with, and learn from engineering teams spanning desktop engineering, server support, collaboration technologies, networking, information security, telephony support and database administration among others - Tap into your passion for solving challenging technical problems with a drive toward customer service that ensures your end-users feel supported from start to finish - Play a key role in projects like our desktop refresh program, technology upgrades, and process improvement initiatives - Bring your ideas forward for automation and technical support enhancements; if you’ve got a good idea, we want to hear it!  

Develop technology strategy and architectural standards enabling the creation of solutions that empower Berkley companies to provide their customers with valuable and cost-effective products and services.   Lead Engineering Team in developing and supporting software applications and data processes that are aligned with technology strategy and architectural standards of the supported companies.   Key Functions/Duties of Position: - Defines technology architectures to optimize the reusability, supportability, scalability, change-tolerance and performance of technology solutions - Ensures internally developed technology solutions and externally purchased tool suites are aligned to enterprise - Collaborates with business leaders to identify business capability needs, assist with strategic prioritization and showcase innovative technologies - Conducts impact assessments with business and technical teams to provide company leadership with awareness of the impact, resource utilization, and feasibility of technology implementations - Implements and expands DevOps/Agile principles ensuring a collaborative, empowered and agile organization able to deliver high quality products and respond to change rapidly and efficiently - Leads Engineering team to develop rapid and cost-effective services and solutions of the highest quality, stability and reliability - Demonstrates technology thought leadership with respect to the key technologies and practices adopted, challenging status quo to position Berkley to compete in an era of increased competition  

The Underwriting Manager for E&S Primary Auto is responsible for building and later overseeing the segment, including underwriting leadership within North America Specialty – Auto Casualty. Duties and responsibilities include but are not limited to: - Thoughtfully establish group strategy, appetite and marketing plans - Develop, implement and manage strategic underwriting for specific lines of business and provide business forecasting related to trends and profitability within specific lines of business. - Develop, implement and monitor underwriting guidelines, rates, forms, pricing, endorsements and procedures. - Monitor results, collaborate with actuarial team and optimize portfolio through risk selection and pricing strategy to maximize profitability - Lead pro-active discussions with reinsurers, verifying the appropriate use of reinsurance used by specific lines of business, including various treaty and facultative reinsurance. - Responsible for the planning and management of associates including: hiring, placement, training, performance management, salary planning and administration and budgeting. - Approve accounts which exceed underwriting staff authority due to level of complexity, premium, class of business or coverage provided for specific lines of business. - Conduct regular visits with general agents, brokers and program managers to understand business needs, reinforce objectives, drive business results and identify new business opportunities.

The Loss Control Specialist will create strategies and develop processes that blend traditional loss control activities with cutting edge data analytics to provide strategic guidance, counsel, technical advice, and expertise in the area of safety, overall cost of risk, accident avoidance and risk mitigation for a commercial auto insurance carrier operating in the trucking and public auto insurance marketplace, as well as its insureds.  Duties and responsibilities include but are not limited to: - Develop and maintain risk mitigation programs that identify and assess risks and their potential impact to our company and our customers.  - Analyze exposures, controls, and loss trends at both the insurance portfolio and account specific levels, identifying risks and recommending improvement as necessary. - Investigate and analyze relationship between factors (such as modes of transport, territory, driver, and others) and causes of incidents. - Identify triggering events and vulnerabilities. - Identify and develop data points, indicators and loss factors that identify likely future accident and loss potential and patterns that may indicate causes of current accidents and loss exposures so that mitigation strategies can be implemented.  - Develop service plans to actively engage accounts and help insureds lower their total cost of risk - Study large losses and/or high frequency accounts to identify risk factors and accident causes. - Develop and implement risk reduction strategies for specific customers. - Develop metrics that proactively identify risk and loss avoidance opportunities, analyze loss data to identify loss trends - Design and maintain portfolio loss control reports, data and dashboards. - Identify industry, portfolio and client specific KSFs and design data driven measurables to manage those KSFs - Assess opportunity to utilize technology in furtherance of loss control objectives. - Keep management informed of new transportation loss mitigation technologies and the future landscape loss control - Travel to customer locations for loss prevention surveys, claim audits, and relationship building. Perform Loss Control Evaluations, assess trucking company safety program, regulatory compliance, driver management, driver training and turnover, recordkeeping and other key safety and loss control activities. - Develop value added loss control products/services for insureds. - Develop and present training programs and seminars for both internal and external customers - Maintain high knowledge of the regulatory environment (state/federal rules and regulations) pertaining to the transportation industry and design efficient methods of sharing and explaining the same with internal and external customers - Identify, launch, and successfully complete other projects as assigned.  - Display positive, professional image in the marketplace with all clients and agent contacts

The Talent Acquisition Coordinator provides an exceptional entry level opportunity for someone looking to break into the Recruiting or Human Resources areas!  S/he will support one or more experienced Talent Acquisition Partners and have the opportunity to learn the ins and outs of sourcing, engaging, assessing and onboarding the most talented individuals in the insurance industry.   As competencies are proven additional challenges and activities will be introduced preparing the individual to take on full life cycle recruitment responsibilities or other roles within the HR organization.  Duties and responsibilities will include but not be limited to: - Participating on search kick off/intake calls and interview prep/debrief sessions with Hiring Managers, HR Partners and Talent Acquisition Partners - Creating and placing compelling job advertisements on internal/external job boards - Utilizing social media platforms to source and engage candidates - Collaborating with corporate and operating unit marketing colleagues to develop start of the art job posting formats. - Reviewing and assessing candidate resumes and managing candidate correspondence. - Coordinating candidate interviews and travel - Managing candidate onboarding activities including background verifications and other assessments - Identifying and implementing alternative sourcing and staffing solutions as needed - Managing external agency relationships and contracts as needed for the team - Interfacing with third party vendors as needed to expedite candidate onboarding and hiring

The Claims Support Representative is be responsible for handling all aspects of the administration/support for the claims process.  Duties and responsibilities include but are not limited to: - Complete new claim set up in the Claims Work Station (CWS) (including dropping claim notices and policies to file) and fax claim acknowledgements to brokers, agents and underwriters. - Assign claims as directed. - Make expense and indemnity payment requests in CWS, within authority. - Send self-insured retention (SIR) letters to insureds, follow up on payments, and advise claims regarding insured’s deductible satisfaction.  - Perform copy work, including copying claim files and policies from CWS and BUS 2. - Use document capturing software to drop large documents into the claim files. - Respond to agent and broker inquiries regarding basic claim information. - Collect reports from ISO claim search data base. - Assist management with special projects. - Assist claim department members with all other tasks as needed, including but not limited to assistance with CWS set up difficulties and payment issues.

The Underwriter will evaluate (selection and pricing) and maintain (control) risk acceptability and profitability within the company’s underwriting guidelines and procedures for commercial risks with a focus on non-admitted General Liability and Excess limits for construction risk. Manage and maintain good Wholesale Broker relationships. Meet and maintain the production, profitability, and service standards established for the company. Assist in building appetite and risk selection guidelines for new classes of business to be added according to market place changes and opportunities. - Adhere to underwriting authority level as per on file with Manager. - Gather underwriting information to properly evaluate commercial risks for acceptability within company guidelines. Underwrite for profit. - Meet/Exceed production, profitability, and service targets. - Ability to research and solve more complicated problems and make decisions. - Determine final coverages and pricing for commercial risks. - Review claims and loss information on individual risks. Use this information to identify and re-evaluate accounts and develop strategy for dealing with exposures and frequency issues. - As a team with the Manager, manage the portfolio profitability and identify favorable and unfavorable classes of business. - Maintain quality and time standards as established. - Be informed/knowledgeable of industry issues and activities through formal educational processes to develop underwriting skills. - Identify and cultivate brokers with new business opportunities.

The Web Application Developer will participate in design, development and support of browser-based applications in support of the business community.  The role will participate throughout project life cycles, from planning to production implementation and maintenance.  Duties and responsibilities will include but not be limited to: - Creates full technical solutions for business needs across systems, platforms, and environments - Designs, develops, implements, maintains, and supports web-based software applications - Participates in the testing process through test definition, review and validation  - Performs unit testing of their own code development - Participates in peer code reviews - Creates build scripts - Troubleshoots issues for defect resolution through collection of data, establishing facts, and ability to draw valid conclusions - Creates reports for internal and external business communities - Creates electronic files for external sources as needed - Works with internal and external development teams on coordinated development efforts

The Clinical Care Specialist (CCS) is a REMOTE role that will work collaboratively with nurses and other professional staff members to support the daily functions of the clinical operations department.  They will access multiple systems to obtain necessary documentation for processing. Responsibilities also include: - Effective communication with nursing staff, adjusters, providers, injured workers, and any other parties involved in a case to obtain/confirm information and ensure case needs are clearly understood. - Timely requests for medical notes and other case information including effective follow through. - Completion of case tasks within the expected timeframe. - Effective collaboration with nursing staff and adjusters when unable to complete tasks timely. Key functions include but are not limited to the following:  - Manage referrals for Operating Unit and/or Case Manager. - Set tasks for TCM and self in each assigned case. Monitor tasks on daily basis for timely completion. - Bill for all time spent within the appropriate cases. - Update demographic or attorney information, work status and/or network provider information when needed or as requested. - Initiate, retrieve, coordinate and forward medical records to vendors, providers, case managers staff as requested - Request verbally and/or in writing, medical notes, work status, and next office visit information with follow up communications to appropriate parties as information is obtained or when barriers occur. - Confirm medical appointments, therapy visits, translation/transportation visits as requested by the Case Manager. - Create and send out letter(s) to the injured employee and appropriate parties, as clarified by the case manager based upon state jurisdiction and legal representation demands. - Document essential functions completed within the assigned file per established policies and procedures - Practice strict confidentiality in the handling of all data and communications in the performance of daily tasks - Coordinate and successfully complete specific projects and initiatives as directed. - Solicits and incorporates suggestions from other team members to improve and streamline workflow. - Attend training sessions and meetings as needed and approved