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Providing excellent customer service is a passion at Nautilus. We foster an environment that promotes creativity, integrity, and respect. Auditors collaborate with leadership, underwriting, agents, and insureds to clarify policy intent and ensure accuracy in rating structure.
Key Responsibilities:
- Audit of insured records to determine accurate premium due.
- Manage dispute resolution to determine if information is valid to warrant a revision, communicating directly with agents or insured’s to resolve the dispute.
- Act as primary resource to problem solve with internal and external customers regarding exposures, classification changes or general auditing procedure questions.
- Collaborate with leadership to enhance and improve product and work-flow philosophy.
- Interact with team-members to encourage and foster a positive work environment.
- Lead and complete special projects assigned by management to assist with corporate initiatives.
- Mentor, encourage and assist team in technical training.
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Serving in the Federal Government Relations office, the Federal Government Relations Manager will provide business and administrative support for the Vice President of Federal Government Relations, including managing regulatory compliance activities for federal governmental relations, conducting research, assisting in the preparation of presentations and summaries of legislation and policy issues of importance to the company, tracking progress of key Federal issues, including tax policy, and facilitating support of the company’s political action committee (PAC). The position also assists the Vice President of FGR in arranging and managing travel, preparation of documents for hearings, briefings, and coalition activities, and the management of administrative compliance matters including timesheets, office budget, and public disclosures.
- Oversee and mange process, assure timely filings of compliance reports such as the quarterly federal Lobbying Disclosure Act (LDA) and bi-yearly LD-203 Political Contributions report, including maintaining and updated Federal Government Affairs Budget.
- Build and maintain external relationships to further company reputation and continued political contacts; facilitate interactions between senior management, Congressional members and staff, as well as other external affiliates;
- Represent the company in legislative engagement activities and political activities and events.
- Identify and track issues with potential impact on the company and work with company subject matter experts for analyses; work with external stakeholders
- Research, analyze and prepare information and make recommendations as appropriate
- Assist in development and maintenance of federal policy goals and reporting of the Federal Government Relations team
- Assist in coordination of special events, meetings and other communications with Senior Management, Congressional delegations and staff as well as other external affiliates.
- Answer incoming calls in an exceptional, positive, clear manner, schedule appointments, organize staff and coalition meetings, support setting travel itineraries, maintain office supplies, expenses, filing and scanning documents, data entry, and coordinate pick-ups and deliveries
- Maintain confidentiality at the highest levels and protect sensitive data at all times.
- Take personal initiative to prepare drafts of correspondence and other documents required on a timely basis.
- Provide superior proof-reading expertise to members of Government Relations and related legal teams.
- Assist Federal Government Relations with the corporate political contribution process including internal approval process and drafting PAC requests.
- Demonstrate exceptional customer service and interacts effectively with all.
Essential Functions:
- Oversee and assure timely, accurate filings of compliance reports
- Identify and track issues, work with key subject matter experts and external stakeholders.
- Represent the company at external events.
- Assists in coordination of special events.
- Coordinate all Washington DC office administration.
- Maintain the Federal office budget.
- Assist federal PAC activity.
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Under limited supervision, reviews, evaluates, negotiates and processes WC Claims of serious to significant complexity, makes recommendations for resolution, and litigation management as appropriate. Has contact with agents, claimants, and policy holders. The position will be located in our Walnut Creek, CA office or be a remote position for the candidate given their experience and geographic location.
Duties and Responsibilities:
- Analyzing and processing workers’ compensation claims by investigating and gathering information to determine the exposure on the claims involving state of California.
- Calculates and assigns timely an appropriate reserves to claims and continues to manage reserve adequacy throughout the life of the claim.
- Develops and manages claims though well-developed action plans; continues to work the action plan to bring the claim to an appropriate and timely resolution.
- Calculates and pays benefits due; approves all claim payments; and settles claims within designated authority level.
- Prepares necessary state filings within statutory limits.
- Participate in claim reviews, which will require some limited travel.
- Actively manages the litigation process; ensures timely and cost-effective claims resolution.
- Coordinates vendor referrals for additional investigation and/or litigation management.
- Uses appropriate cost containment techniques including strategic vendor partnerships to reduce overall cost of claims.
- Managing claim recoveries of all types, including but not limited to subrogation, Second Injury Fund recoveries, and Social Security offsets.
- Frequently communicates with all appropriate parties involved with the claim.
- Maintains professional client relationships.
- Actively executes appropriate claims activities to ensure consistent delivery of quality claims services.
- Proactively manage all litigated claims by clearly documenting the litigation plan and budget, retaining competent counsel, communicating with counsel on a regular basis and clearly documenting the litigation action plan and strategy.
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As a strategic partner, the HR Manager works with the Vice President of Human Resources (VP HR) and Operating Unit Leadership to align and support the VP HR with the execution of the talent strategy and operating unity strategic initiatives. This role works closely with Leadership and Group HR to consult, provide advice and guidance as it relates to talent-related activities including but not limited to: recruitment and selection, staff retention, performance management, talent development, compensation planning and employee relations.
The HR Manager fulfills the primary responsibilities of the role by executing the following duties and tasks:
- Consults and counsels with leaders on performance management, talent development, salary administration, succession planning, recognition, training gaps, employee relations, employee conduct, etc.
- Guides and coaches leaders through actions related to formal disciplinary procedures, jointly determines appropriate course of actions; reviews and provides suggestions for performance improvement plans; and ensures legal compliance with aid of VP HR and/or legal counsel when necessary
- Proactively identifies areas for process improvement, innovation, and opportunities for efficiency and synergy
- Partners with management to improve employee engagement and increase productivity and retention, this includes coordination of community or company events, e.g.
- Confers with leaders to identify staffing needs, job specifications, job duties, qualifications, skills and competencies
- Partners with recruiting on internal and external recruitment efforts for all positions
- Partners with hiring managers to ensure proper department on-boarding tasks including: 30/60/90 day reviews, survey analysis, etc.
- Partners with the hiring manager to ensure required timely completion of new hire I-9’s; and finding alternative sources to complete new hire’s I-9 for off-site/remote/employees. Updating I-9 verifications in HireRight as required.
- Assists in the development and delivery of management and/or employee training sessions related to strategic initiatives, performance management, employee engagement, succession planning, etc.
- Actively researches, creatively designs and implements effective methods to educate, enhance performance and recognize performance; advising and collaborating on the development and administration of recognition programs with Group HR
- May lead or participate in special and/or cross-functional project teams related to Company and/or TCR strategic initiatives
- Identifies, evaluates and resolves employee relations issues such as employee complaints, harassment allegations and civil rights complaints
- Conducts, Analyzes and reports on trends related to employee relations activities; Reviews exit interviews to analyze reasons for separation and to identify trends
- Assists employees with developing personal strategies or action plans related to the workplace, e.g., career development, performance improvement, peer/manager conflict, communication, etc.
- Administers initial and ongoing Visa and Immigration requirements
- Administers one – time – payments in Workday including: Sign On Bonus/Severance/Tuition Reimbursements
- Additional duties as assigned
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The Senior Claims Examiner efficiently and effectively handling intermediate-level, commercial first -party property and/or third-party general liability (GL) losses.
- Reviews and sets up new loss assignments in a timely manner in compliance with department guidelines and best practices.
- Establishes appropriate initial loss and expense reserves and continue to regularly evaluate the file for adequacy, accuracy and adherence to reserving guidelines.
- Analyzes and interprets policy language in conjunction with specific loss facts to reach appropriate coverage decisions.
- Drafts frequent and complex coverage correspondence, including reservation of rights and coverage disclaimers in compliance with various state statutes and regulations.
- Composes a variety of other detailed correspondence to insureds, claimants, attorneys, agents and regulatory agencies.
- Pro-actively manages claim files from inception to closure, including identification and investigation of coverage, liability and damage issues, determination and efficient execution of an appropriate plan of action, and prompt, economical file resolution, in compliance with department guidelines and best practices.
- Appropriately and clearly documents all claim file activity, including current strategy, plan of action and exit plan in file notes.
- Consistently demonstrates coverage analysis, investigation, evaluation and negotiation skills at an intermediate level.
- Directs and controls the activities and costs of numerous outside vendors including independent adjusters, defense counsel and coverage counsel.
- Obtains all required state adjuster licenses and maintains them as required via compliance with mandatory continuing education requirements.
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Carolina Casualty is seeking an Actuarial professional who has a passion for pushing the limits of their actuary knowledge. This role offers more variety and exposure to the business than a typical actuarial role. The ideal candidate will have the drive to lead projects, provide meaningful insights into the business impact of changes in actuarial analyses, processes, and/or analytical methods. The position requires strong programming and model building skills.
Principle Responsibilities
- Contribute to rate level targeting by assisting in the design, construction, and implementation of tools and processes for assessing rate adequacy.
- Perform regular rate level adequacy reviews of various lines of business and coverages. Make recommendations to the company Actuary.
- Help review, develop and maintain the company’s proprietary rating models.
- Support the company’s rating plans, rates, factors, and pricing tools, including providing actuarial support of state rate filings.
- Assist in the continued development and maintenance of the company’s actuarial database.
- Work with other departments in a company-wide effort to improve company efficiency.
- Develop data sets for predictive modeling. Participate in predictive modeling efforts. Recommend data elements and structures for adding value to the analysis.
- Contribute to the regular business monitors including required corporate reporting. Assist in improvement and development of new reporting to help others better understand the business.
- Assist the Actuary with the quarterly reserve analysis. This includes the development of Schedule P as well as actuarial supported financial exhibits.
- Work with the underwriters on the modeling of individual accounts as necessary.
- Assist other departments with technical needs as necessary.
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As the Marketing Director of our Connecticut branch office, you will work closely with Acadia’s appointed Independent Insurance Agencies in the state as well as branch underwriting and management teams in retaining and growing Acadia’s book of commercial business. You will oversee all aspects of local association relationships, appoint new agencies, and manage all agency programs while ensuring Acadia’s marketing strategy, risk appetite and overall messaging to the agencies is effective and consistent. You will maintain closeness to the market through regular agency visitation and participation in agency and company meetings. As a member of the branch leadership team, you will play an integral role in the development and monitoring of branch growth strategies.
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Berkley Prime Transportation has a new opportunity for an Assistant Underwriter to join our team! This role will provide excellent customer service, clerical assistance, support, and assistance to the Underwriting staff, Brokers, and Managing General Agents.
Duties and Responsibilities:
- Collect data, review, analyze, and rate new and renewal business (all states, multi-line) to provide a work up for the Underwriter
- Navigate in rating and issuance systems for Truck business (all states, multi-line)
- Issue policies in policy issuance system before the end of each month
- Review policies to ensure they are issued based upon the terms and conditions outlined by the Underwriter
- Examine and evaluate documents including declarations, applications, signed forms, MVRs, and all amendments to policies to ensure compliance with established company underwriting guidelines
- Interpret and analyze underwriting manuals/guidelines, rating manuals, forms, and workflows for commercial lines business
- Maintain knowledge of technical underwriting process and/or research information if needed; participate in ongoing training as necessary
- Handle various requests and/or inquiries from General Agents, Retailers, Insureds and/or Underwriters through phone, in person, and written correspondence
- Provide routine servicing of policies as needs arise including drafting of endorsements
- Order various underwriting reports to compile data for the Underwriters
- Inform Underwriters of any underwriting issues immediately
- Perform administrative duties for the department including writing reports and business correspondence
- Meet with new agents for training; may include attending lunches or dinners off-site
- Provide back-up services for others in the department
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This position will be providing interpretation of the API vision for W.R. Berkley. Will collaborate with stakeholders to produce the API library that meets business requirements.
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Join our team as a Senior Commercial Lines Underwriter evaluating acceptability of individual risks and determining terms, conditions and pricing to achieve company profit and growth objectives. Work with agents/brokers to develop productive and profitable relationships and to ensure compliance with company underwriting guidelines.
Be a part of a high energy team with an entrepreneurial spirited company and have a meaningful impact in our organization!
Essential Duties and Responsibilities:
- Underwrites new business by reviewing the application for acceptability, requesting additional information, if necessary, and accepting or rejecting risks in conformance with company guidelines.
- Underwrites within authority set forth by Commercial Lines Vice President and within confines of company's reinsurance treaties and corresponds with agency to collect additional information.
- Underwrites renewal business by reviewing insured's file, producing agency's experience, nature and frequency of losses, loss control surveys, motor vehicle reports, and prior carrier loss experience.
- Assists Commercial Lines Vice President in development of new products, pricing, or coverage's needed.
- Develops productive and profitable relationships with agents.
- Maintains an established loss ratio.
- Meets established production goals and delivers timely service.
- Serves as the staff liaison for the assigned line in disseminating line updates and developing staff.
- Travels within the assigned territory to facilitate customer development and relationship through agency visitation and prospect calls.
- Pursues a program of continuing education by participating in industry sponsored and company sponsored educational courses.
- Assists in training of other personnel as directed.
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This position will play a key role in success of business critical projects by defining overall solution architecture focusing on all domains of architecture including non-functional domains of the solution. This role may have responsibilities for multiple programs or projects at the same time. Most project resources are responsible for a single system with regard to things like re-usability, risk reduction, and simplicity. This role is responsible for representing these same types of interests with the overall solution in mind while balancing against the delivery timelines and budget. This role may also be pulled in to take on the responsibility of new technology research and implementations. This role will also maintain and socialize the long term roadmap and provide long term strategy for different technology platforms at different times.
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The chief enterprise architect is responsible for helping business leaders choose the technology programs, projects and initiatives that should be pursued in order to enable their future-state business capabilities. The chief enterprise architect must be capable of practically applying existing, new and emerging technologies to unique and evolving operating models. Conversely, they must be able to understand, evaluate and operationalize new technologies. Their focus should be delivering actionable recommendations to business leaders, so they can adjust policies and projects to achieve target business outcomes.
The chief enterprise architect will lead the EA program and its efforts to develop, maintain and govern the enterprise architecture across the organization. They are responsible for evolving the EA process and architecture review and advisory process, and for leading the integration of those processes with related business and IT processes. They lead, prioritize and develop the overall enterprise architecture approach for the organization, and communicate architectural direction.
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Solve and troubleshoot problems related to desktop computers, laptops, and different systems. Install hardware and software systems on desktops and laptops. Reviews service tickets and identify opportunities for improvement. Work with and assist customers with installations, moves, adds, changes, refresh, testing and implementation of personal computer hardware/software systems for small projects. Assists with problem determination and isolation of PC hardware/software networks. Utilizes help desk call tracking and problem resolution software and thoroughly documents problem resolution. Resolves issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
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Primary responsibilities will be leading, designing and implementing security solutions (both technologies and processes) for W.R. Berkley companies, with the goal of maturing the company’s security frameworks and reference architectures. Work closely with infrastructure architecture / engineering / operations / compliance / business segment leads to identify risks to the business and drive solutions to mitigate those risks. Lead team of Security Architects and Consultants to partner with security and technology efforts across the firm.
The right candidate for this position will have an inherent curiosity and drive in the security space and will know how to work autonomously within the technical, project management, regulatory and stakeholder management responsibilities with an eye towards developing secure solutions through sound architecture and engineering practices. This position will require a roll-up your sleeves approach with someone that is not afraid to work hard and work in multiple different capacities across the technology, process and people aspects of the business and technology requirements while also leading a team of SMEs.
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The Manager for the Security Operations program will interact with all levels of personnel, including executives, business operational heads and technical staff, to bring them together to implement controls that reflect business and operational needs balanced with legal and regulatory requirements and risks. This position is responsible for the Information Security Operations program that defines how information security technical controls are managed and measured. The responsibilities include developing programs such as vulnerability assessment and management, MSSP vendor management, security monitoring, security metrics and reporting and security incident response.
This team implements tools and controls to measure and articulate current risk levels and ensures that they are understood by stakeholders as appropriate. They design response programs to react to risks from cyber threat sources. The leader will work jointly across the enterprise with the Legal, Technology, human Resources, Audit and others in the development and management of the Information Security Program.
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Supervise and direct work of Claims Associates, Claims Specialists, Senior Claims Specialists, and Senior Complex Claims Specialists. Monitor conformance of claims personnel to industry and company standards, procedures, and objectives. Be responsible and accountable for departmental results.
Duties and responsibilities:
- Provide technical oversight and direction to claim professionals at all levels
- Act as key decision maker in determining claim values and resolution strategies
- Maintain a diary on all claim files of direct reports
- Conduct performance appraisals of direct reports, and provide professional development guidance and opportunities
- Work closely with claim professionals on claims over their authority levels
- Assist claim professionals in preparing reports for management
- Contribute to profitability by supervising adherence to Best Practices to achieve optimum financial results
- Work to build team commitment and promote a positive climate within the team
- Develop and maintain positive customer relationships and provide superior customer service
- Work cooperatively with other claim teams and other departments within the company
- Act as mentor and assist professional development of direct reports.
- Identify procedural, technical, or personnel opportunities and/or issues
- Recognize and investigate fraud
- Meet all State licensing requirements
- Adhere to all statutory regulations, Unfair Claims Practices acts, and corporate Best Practices
- Perform other duties and/or projects as assigned
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Nautilus Insurance Group is a strong underwriting Company and respected leader in the E&S industry. Our culture promotes creativity, integrity and respect, allowing us to attract and retain quality employees. Nautilus is a subsidiary of the W. R. Berkley Corporation, a Fortune 500 company recognized as one of the most respected names in the property casualty insurance industry. Nautilus writes Commercial Excess and Surplus Lines business in all 50 states.
Wholesale General Agents are used exclusively to distribute our products. Many of our agent relationships date back to our inception in 1985, illustrating our practice of choosing long-term partners who share our values and underwriting discipline. If you have a passion for providing excellent customer service while working for a financially solid and respected company, we look forward to considering your application. Please visit our public site for more information about Nautilus Insurance Group.
Responsibilities:
- Responsible for determining risk acceptability, pricing, coverage, terms and conditions with defined limits/authority and underwriting guidelines.
- Develops positive agency relationships within assigned territory while maintaining a good rapport through responsive levels of service.
- Establish types and limits of coverage to be provided.
- Create analyze and interpret data.
- Ensures production and loss ratio goals are achieved within assigned territory by reviewing, analyzing and evaluating information and taking appropriate action as necessary.
- Develops, grows and maintains a profitable, diversified book of business through effective underwriting decision making to align with Company goals.
- Reviews new and renewal accounts to verify issuance is in compliance with Company underwriting guidelines, addressing discrepancies as needed.
- Ability to identify and problem solve for agents including finding solutions and ensuring success to the end.
- Proficient at communicating (written/verbal) information to both internal and external customers ensuring our standards of excellence
are maintained.
- Be responsible for monitoring production, profitability, and maintaining agency relationships.
- Collaborate with underwriting team and other departments, contributing knowledge and soliciting feedback relative to underwriting philosophy and company goals
- Maintain familiarity with state laws and filing requirements to properly transact business.
- Identify and recommend changes to policy verbiage when standard text is not appropriate.
- Monitor amount of insurance in force on a single risk or group of closely related risks; evaluate possibility of catastrophe losses and take action, as appropriate.
- Ability to work well with others to achieve shared goals while demonstrating diplomacy and flexibility.
- Fosters the growth and development of less experienced staff while fostering an enthusiastic environment with internal and external customers.
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This position is responsible for designing and developing new training courses and job aids for the Underwriting department. These courses and aids will encompass several different disciplines including but not limited to coverage knowledge, risk and loss assessment, quoting new and renewal accounts, business skills, and underwriting systems. In addition, this individual will update and revise existing course material. Courses will be primarily designed for on-site instructor led training.
- Identifies internal underwriting staff training needs (i.e. underwriting philosophy, procedures, technologies) through staff surveys and assessments, review of file audit results and feedback from underwriting management
- Designs training modules (including purpose, objectives, content, lesson plans, and evaluation tools) and related training materials. This includes the development of leader and participant guides as well as job aids. Determines instructional methods appropriate for each topic.
- Works with subject matter experts and training facilitators to design, develop and implement course training programs.
- Completes the necessary administrative work for underwriting classes including copy work, collating, room reservations and other support work as assigned.
- Develops and administers testing and evaluation procedures to be used at the beginning or completion of training, communicates findings to underwriting management and assists in the monitoring of underwriter development.
- Provides reports to management on monthly activities performed, employees training status and future training plans.
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The Regional Vice President will be accountable for developing and executing the business plan and strategies that enable long-term profitable growth within an assigned geography while also managing the resources and expenses necessary to achieve a profitable outcome. The RVP will collaborate with internal business partners to enable product, pricing, technology and services to enable this outcome.
The Regional Vice President leads the underwriting staff in their efforts to properly position the Company within the distribution channel. This leader is accountable for appointing, educating, motivating, and evaluating the independent agency force to write profitable business with the Company.
Essential Duties & Responsibilities
Provides strategic direction and leadership to the Underwriting staff. Leads change by communicating vision and gaining commitment of staff. Aligns business objectives to support the Company’s strategic goals. Tracks progress on established success metrics.
Oversees book of business within region and identifies market opportunities by analyzing competitor intelligence, market and industry research, loss ratios, mix of business, policy count, premium growth, hit ratios and business retention.
Partners with Chief Underwriting Officer and Home Office Underwriting staff on product and pricing revisions to drive profitable growth.
Collaborates with Underwriting Managers, Underwriters, Vice President of Marketing, Vice President of Sales, and Regional Sales Director to identify, research and develop sales opportunities.
Strives to enhance relationships with existing agencies and accounts. Participates in establishing new customer relationships to promote sustained profit and growth of new business.
Partners with Vice President of Sales and Vice President of Marketing to identify, appoints, evaluate, and manage agency relationships to ensure partnerships with quality agents.
Attracts, coaches and develops talent to ensure a staff capable of carrying out business strategies while also enhancing USIG’s bench strength. Supports a strong performance management and culture of accountability by mentoring staff and providing frequent and constructive feedback. Contributes to USIG’s success by developing departmental and individual staff goals, measuring results, rewarding achievement or taking corrective action, as necessary.
Participates in the company’s annual operating and long term strategic planning process. Collaborates with the senior leader team to evaluate results; establish a future vision; and develop strategic plans, actions and success metrics.
Drives expense control and efficiency throughout regional operation. Collaborates with business units to establish and manage budgets and resources including explaining variances and related reporting.
Performs other related duties as assigned by management.
Supervisory Responsibilities
Is responsible for the overall direction, coordination, and evaluation of Underwriting staff and management within assigned region. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
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The Scrum Master will coordinate and coach the software development teams that are currently operating within the Scrum Framework. In addition, the Scrum Master will support activities of the product owners and will collaborate with other members of the organization to further their understanding and adoption of Agile practices and the Scrum Framework.