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We are looking for an experienced Data Analytics Specialist to join our Business Intelligence team. The ideal candidate has exceptional analytical skills and is adept at solving complex problems and creating elegant business solutions. The Data Analytics Specialist assesses basic information needs, designs studies, analyzes results and delivers key findings in support of business leaders.
Responsibilities
- Supports modeling and developing data warehouse programs of low to moderate complexity ensuring business needs are met. Analyzes metrics and supports audit of source data.
- Assists in identifying short- and long-term data and analytics goals related to business objectives. Measures the effectiveness of the data and analytics strategies in driving performance improvement.
- Assists in preparing ad-hoc and recurring reports using appropriate programming languages and software tools. Analyzes financial implications of business decisions and identifies approaches to resolve business problems. Monitors and reports on progress and results as requested.
- Analyzes current landscape and trends to assist in planning. Recommends changes to business strategies and tactics as appropriate.
- Creates files that include topics related to the industry, competitors, products, service innovations and trends. Works with specialists to develop, communicate and enforce standards for proper documentation and organization of electronic files, data and deliverables.
- Acts as a key contributor to all phases of the design and development lifecycle of analytic applications utilizing various BI technology platforms
- Authors design documentation, assesses technical feasibility for proposed solutions, writes code and develops automated tests
Demonstrates a high level of engagement and actively contributes to the overall goals of the Business Intelligence Team
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This position is part of the D&O underwriting segment for Berkley Select and supports the achievement of established department goals related to profit, growth, customer service and producer relations. Evaluate risk characteristics to determine potential business opportunities in accordance with guidelines and philosophy. Develop and maintain assigned brokerage relationships.
Responsibilities:
- Manage key and/or target broker relationships and expectations.
- Manage the expectations of and communicate underwriting decisions, requirements, and philosophies to brokerage community.
- Maintain producer / agency contact log information in electronic databases.
- Assist in distributing business opportunities to underwriting team members to achieve efficient and effective underwriting (based on work flow, ability and priority).
- Provide final approval and guidance on risk analysis presented by members of the underwriting department in accordance with authority levels.
- Evaluate risk characteristics of submissions to determine business opportunities in accordance with guidelines and company philosophy.
- Price, design and recommend policy format for quoted submissions.
- Review underwriting documents for accuracy prior to their release to brokers and/or company clients.
- Discuss, analyze and interpret Berkley Select policy forms and coverage issues.
- Suggest and/or develop endorsements.
- Provide research assistance in analyzing competitor forms.
- Discuss, analyze and interpret industry policy form and coverage enhancements.
- Assist with training other members of the underwriting and/or support staff on underwriting procedures.
- Receive, accept and follow up for and evaluate additional information for submissions on hold status.
- Follow up with producer to collect accurate lost quotation information.
- Receive, accept and evaluate binder conditions.
- Special projects as assigned.
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Processes commercial insurance - new business, renewals, endorsements, cancellations, audits, non-renewals, driver information requests and quotes within established department service and quality standards.
- Reviews documents to determine proper procedural action. Consults with underwriting staff and/or agent for missing or inaccurate information. Accesses other resources for needed information. Refers documents to Underwriting Assistant that are beyond assigned authority level. Identifies and prioritizes work according to department standards. Maintains established department service and quality standards.
- Reviews and enters new account and premium information and compares to established processing guidelines. Reviews renewal policy and premium information and compares to established processing guidelines. Accurately completes endorsements in the appropriate manner and in accordance with established department procedures. Updates workflow application, UAD, DART, or spreadsheets as needed.
- Performs quality review on the entered information to ensure consistency in meeting established department quality and quantity standards. Conducts peer quality review audits.
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Indexes underwriting and claims documents within the imaging workflow system.
- Indexes documents by locating key data on imaged documents and keying the appropriate data into the imaging workflow system, e.g., policy, transaction or claims number and document type. Scans documents as needed. Examines imaged documents to ensure a high degree of accuracy and quality is achieved.
- Data entry of information into the appropriate company business system.
- Performs miscellaneous customer service, operational and business support functions as assigned by management.
- Performs other related duties as assigned.
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Position within Berkley’s corporate marketing department to develop, implement and maintain integrated marketing strategies/tactics to drive business results.
Main Job Tasks and Responsibilities
- Plan and execute all online and offline marketing, including but not limited to tactics such as websites/landing pages, SEO/SEM, marketing database, email, mail, video, social media and display advertising campaigns
- Measure and report performance of all marketing campaigns, and assess against goals (ROI and KPIs)
- Identify trends and insights, and optimize spend and performance based on the insights
- Brainstorm new and creative growth strategies
- Collaborate with internal teams to create landing pages and optimize user experience
- Collaborate with agencies and other vendor partners
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ESSENTIAL FUNCTIONS
The underwriter will help the underwriting team with tactical underwriting as well as strategic input to our future processes and service. Also providing superior underwriting response and service to our client services team for their property and casualty insurance needs. The underwriter will be a team player. As Intrepid Direct Insurance is growing, it is important that all employees work together to achieve our goals.
- Underwrite individual accounts per letter of authority
- Support underwriting VP on projects and product development
- Work with IT/Operations to automate services and tasks
- Create quote proposals
- On-line rating in all available systems
- Issue endorsements
- Communicate well with client services
- Develop a renewal process
- Work with urgency to complete client services requests
- Document all interaction with client services in our management system for record keeping
- Assist sales, client services and IT teams to make the customer experience better
- Answer incoming calls from client services request for quotes and endorsements
NON-ESSENTIAL WORK REQUIREMENTS
- Assumes other tasks and duties as assigned by management
- Participates in organizational meetings on a regular basis
- Attends professional and/or continuing educational seminars and classes
- WORKING RELATIONSHIPS & CONTACTS
- Interacts continuously with all levels of employees of various departments
- Must exhibit professional behavior at all times while representing the company
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Works collaboratively with business partners to create business requirements and performs analysis on applications, systems and related software; and serves as a liaison between the business sponsor and the developer on projects. Provides project management with project tasks and estimates. Delivers projects while focusing on speed to market and quality solutions.
- Develops and defines user stories, acceptance criteria and assumptions in collaboration with the agile team and SMEs to facilitate a strong solution with risk mitigation leveraging Lean or Agile practices including Scrum ceremonies – backlog grooming, daily scrum, Sprint Demo and Sprint Retro.
- Develops and maintains a healthy product backlog (vetted and approved by the Product Owner) for the project team and communicates with other project teams when dependencies are identified.
- Collaboratively leads discussions to convey and gather pertinent project related information. Conducts a focused meeting to identify the best understood and most relevant needs to be addressed. Communicates with the stakeholders in business terms free of technical jargon. Ensures senior business leaders have a clear understanding of business solution options related to the project.
- Gathers data and analyzes business and user needs in collaboration with business partners and development. Collaboratively gathers and creates thorough business requirements. Perform high-level business analysis to determine project benefit realization and return on investment figures.
- Performs analysis of customer requests and provides system requirements and project specifications. Makes recommendations on hardware and software procurement to support business goals. Gathers data and analyzes complex business problems and assesses how automated systems can be implemented to solve them.
- Works out incremental solutions to meet the needs that can be built quickly while adhering to long term strategies and governances. Insures all projects adhere to Sarbanes-Oxley data center and security testing and compliance.
- Develops presentations, communication documentation and diagrams to support project efforts. Drives and challenges business units on their assumptions of how they will successfully execute their plans.
- Serves as a liaison between the business units, technology teams and support teams. As necessary, elevates communication and issues to the necessary team members. Provides user support during implementations.
- Consults Product Owner when business priorities conflict or needs change.
- Educates internal stakeholders in both one-on-one and group settings to ensure agile processes and project methodology are understood, applied and trusting relationships are built.
- Remains current in business analysis practices and coaches and/or mentors team members in business analysis practices.
- Mentors and provides technical guidance to Business Systems Analysts.
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This position participates in development and support of data through incremental development of the Data Warehouse and then presentation to the business community through query results and/or reporting structures. This role includes defining, coding and maintaining the extraction, transformation and load of data to and from the data warehouse in conjunction with many independent data marts. This role participates throughout the project life cycle from planning to production implementation.
Major Responsibilities:
- Designs, develops, writes, modifies and implements software programming applications
- Convert data from various file formats to relational database (ETL)
- Experience with SSRS and T-SQL
- Create reports and/or electronic files as requested
- Participates in testing through test definition, review and validation
- Performs a variety of intermediate tasks
- Seeks input from manager and team members to apply experience and judgment towards accomplishing assignments
- Work with technical resources (internal and external) to ensure accurate translation of specifications into workable application code
- Work with business users on a day-to-day basis
- Perform all other duties as assigned
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ESSENTIAL FUNCTIONS
The underwriting assistant will help the underwriting team with tactical support for all processes and services. Also by providing superior response and service to our client services team for their property and casualty insurance needs. The underwriting assistant will be a team player. As Intrepid Direct Insurance is growing, it is important that all employees work together to achieve our goals.
- Work with underwriters on new and renewal business and achieve growth and profitability
- Has had limited authority to handle endorsement
- Support underwriters and VP on projects and product development
- Work with IT/Operations to automate services and tasks
- Create quote proposals
- On-line rating in all available systems
- Issue endorsements
- Communicate well with client services
- Develop a renewal process
- Work with urgency to complete client services requests
- Document all interaction with client services in our management system for record keeping
- Assist sales, client services and IT teams to make the customer experience better
- Answer incoming calls from client services request for quotes and endorsements
NON-ESSENTIAL WORK REQUIREMENTS
- Assumes other tasks and duties as assigned by management
- Participates in organizational meetings on a regular basis
- Attends professional and/or continuing educational seminars and classes
WORKING RELATIONSHIPS & CONTACTS
- Interacts continuously with all levels of employees of various departments
- Must exhibit professional behavior at all times while representing the company
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The SAN - Senior Systems Engineer is responsible for the design, documentation, implementation and support of the SAN infrastructure that BTS oversees. Job responsibilities will involve making design decisions, developing team standards, leading team initiatives and projects, and documentation that is based on the goals of project initiatives and changing business needs. This position will play a substantial support role involving different SAN related technologies, customer and team driven projects, handling incident tickets on a priority basis, and participation in service request orders to meet customer needs. A comprehensive performance management plan will involve the identification, discussion, and implementation of personal and business related objectives and goals aimed at career and team development.
Primary Duties & Responsibilities:
- To communicate with technical and non-technical individuals and teams
- Work in very fast paced and dynamic production environment
- Must be able to work independently with little supervision handling multiple tasks and priorities
- Superior problem solving and analytical skills
- Dependable, self-motivated, organized, strong verbal and written communication skills
- Explore and apply emerging technologies that will support business technology needs
- Act as lead technical manager within SAN team for key business and team projects as needed.
- Provide road maps for SAN infrastructure relating to application road maps and business needs
- Design, build, configure, and install SAN related equipment and technologies
- Assist and mentor SAN Administrators and Engineers with providing routine SAN configuration, including provisioning and zone security for all Berkley companies, as requested.
- Monitor and track the health and performance of the SAN infrastructure.
- Create and distribute disk utilization, capacity planning, and trending reports.
- Oversee routine online upgrades to required service levels for all SAN switches and arrays.
- Design, administration and upgrades of all SAN management applications and tools.
- Design, administration and support of snapshot technology and data replication between datacenters.
- Collaborate with System Administration teams to deploy best practices and stewardship of all SAN resources.
- Collaborate with other teams as needed to oversee their IO requirements and performance including Cloud-based needs.
- On-call rotation and off-hours work as required by change control procedures.
- Travel to DR site and company sites as required.
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Manages general ledger close, data collections, global data warehouse (finance subject area), financial reporting, budget data, training and financial guidance. This position will be responsible for ensuring that business objectives and business processes are aligned with technology to provide efficient and accurate financial data and reporting.
Responsibilities:
Manage monthly/annual financial closings to produce financial statements and analyses that are consolidated by the Corporate Controller.
· Document, and implement policies and procedures to ensure the integrity of financial information, maintain internal control and comply with US GAAP, US Statutory and tax accounting rules.
· Consolidate the various company data sets into a database for the annual budget process in conjunction with the AVP of Financial Analysis and Corporate Finance Department.
· Maintain accuracy of the accounting data and provide detailed information to management, incorporating analytical techniques.
· Help establish and refine regular financial and operating reporting as approved by senior management, ensuring that reporting deadlines and transparency are met.
· Communicate company accounting and coding policies to other departments/profit centers to ensure accuracy and consistency of the accounting and budget records.
· Follow-up and resolve ledger system errors and/or out of balance situations that may occur.
· Monitor closing period job runs including but not limited to Currency Translations, Year End Rolls, and other entries to general ledger as required.
· Maintain Treasury Accounting Rules and assist in training and maintenance of automated Bank Reconciliations.
· Monitor new processes to ensure adherence to policies and procedures as designed by Corporate Finance, included recommendations when needed.
· Coordinate with corporate tax compliance staff to assist in reconciliations from GAAP to Tax within the general ledger.
· Assist senior management in special projects and analyses.
The responsibilities listed above are not all inclusive but represent the general duties of this position of which may be changed from time to time to meet the Company’s needs.
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Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.
This role’s primary objective is to deliver all that is great about Berkley One and to help our agents place business with us. Ideal candidates will have experience working as part of a successful customer solutions team that delivers world class service across multiple channels and are energized about helping others drive market growth within an organization.
The Solutions Center hours of operation are 8:00 AM – 8:00 PM EST Monday – Friday. Shifts vary based on customer needs and will fall within the hours outlined above.
What you will do
Customer Policy Support: deliver a personalized, effortless experience for our customers via phone, email or chat. Handle customer transactions smoothly, accurately and first time final. Be an advocate for the Company during first notice of loss interactions by displaying empathy and ensuring the situation is properly handled
Agency Policy Support: act as primary point of contact for agents to get their Berkley One questions resolved. Process individual policy work submitted by the agents via phone, email or chat. Answer policy inquiry questions and assist the agency with handling servicing needs. Assist agents with finishing their quotes and converting them into policies. Combine your sales and system savvy to drive profitable growth for the organization.
Agent Technical Support: help agents with access, passwords, and myriad other tasks. Remote into their computers to show them how to work in the system in real time. Provide “in the moment” training on the Customer Portal and Customer Mobile App so the agent is empowered to share with customers
Agent onboarding: enroll new agents/staff into our system, handle contracts, track agency license numbers and other licensing information, issue paperwork
Agent training: primarily responsible to deliver system training by hosting webcasts and offering live support to agents navigating the system to quote, endorse and manage their business. Systems include the PAS, billing, claims and agent portal, e signature, IVANS download and other ancillary systems
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ESSENTIAL FUNCTIONS
The underwriter will help the underwriting team with tactical underwriting as well as strategic input to our future processes and service. Also providing superior underwriting response and service to our client services team for their property and casualty insurance needs. The underwriter will be a team player. As Intrepid Direct Insurance is growing, it is important that all employees work together to achieve our goals.
- Underwrite individual accounts per letter of authority
- Support underwriting VP on projects and product development
- Work with IT/Operations to automate services and tasks
- Create quote proposals
- On-line rating in all available systems
- Issue endorsements
- Communicate well with client services
- Develop a renewal process
- Work with urgency to complete client services requests
- Document all interaction with client services in our management system for record keeping
- Assist sales, client services and IT teams to make the customer experience better
- Answer incoming calls from client services request for quotes and endorsements
NON-ESSENTIAL WORK REQUIREMENTS
- Assumes other tasks and duties as assigned by management
- Participates in organizational meetings on a regular basis
- Attends professional and/or continuing educational seminars and classes
WORKING RELATIONSHIPS & CONTACTS
- Interacts continuously with all levels of employees of various departments
- Must exhibit professional behavior at all times while representing the company
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ESSENTIAL FUNCTIONS
The Client Success Advisor will provide superior customer service to our clients for their Property and Casualty insurance needs. The Client Success Advisor will be a team player. As Intrepid Direct Insurance grows, it is important that all employees work together to achieve our goals.
- Become an insurance expert in Intrepid Directs’ customer risk types
- Assist in marketing and prospecting
- Responsible for incoming customers calls, request for certificates, issuing endorsements, and billing requests
- Proficient verbal and written skills
- Manages
- Document all interaction with customers and prospects in our management system for record keeping
- Assist underwriting, sales and IT to improve the customer experience
WORK REQUIREMENTS
- Assumes other tasks and duties as assigned by management
- Participates in organizational meetings on a regular basis
- Attends professional and/or continuing educational seminars and classes
WORKING RELATIONSHIPS & CONTACTS
- Interacts continuously with all levels of employees of various departments
- Must exhibit professional behavior at all times while representing the company
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This role is responsible for the development of a metrics, reporting, and communication plan for the Information Security program. This will set the stage for presenting complex information sets to leaders at different levels throughout the company in a way that drives action. The incumbent will be tasked with capturing voice of internal stakeholders, establishing collection criteria, and establishing routines for consistent execution. The span of reporting includes operational and risk reduction metrics as well as executive briefings and various forms of electronic communication.
Key Accountabilities:
- Design and develop an operational metrics program which provides insight on the day to day health of the control portfolio
- Design and develop a monthly routine which communicates risk reduction over time
- Design and develop an executive reporting routine which describes the residual risk to the firm
- Set requirements and establish criteria for dash boarding, repositories, and tracking go-to-green action plans
- Develop templates for electronic communication for both tactical incidents and strategic risks
- Collect voice of customers and execute failure mode analysis on communication failures
- Perform advanced data analytics and visualization in support of security metrics development
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Become a member of Acadia’s New York branch and have a direct impact on new market expansion and customer service for our current clients throughout New York. In the Loss Control Representative role, you’ll enjoy the flexibility to telecommute and the excitement of building relationships with our agents and insureds. You will provide detailed risk assessments for prospective commercial accounts and loss control service delivery to our policyholders.
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Become a member of Acadia's New York branch and have a direct impact on new market expansion and customer service for our current clients throughout New York. In the Loss Control Representative role, you'll enjoy the flexibility to telecommute and the excitement of building relationships with agents and insureds. You will provide detailed risk assessments for prospective commercial accounts and loss control service delivery to policyholders.
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Acadia has a great opportunity to start your career in insurance as an Underwriter Trainee. Participants in this program will learn all aspects of commercial property and casualty insurance underwriting. During the program which begins in June 2019, trainees will learn how to evaluate, select and price commercial risks and will travel to other Acadia locations to make connections with peers. Upon successful completion of all required training, you will be promoted to Underwriter and will work in our Rocky Hill, CT office.
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Under limited supervision, reviews, evaluates, negotiates and processes WC Claims of serious to significant complexity, makes recommendations for resolution, and litigation management as appropriate. Has contact with agents, policy holders, defense and applicant attorneys. This position will be working in the Sports Division of the Claims Department. The position is located in either our Irving, TX office or California, depending on residence of the employee.
Major Responsibilities:
- Responsible for the day to day management of serious to complex workers compensation claims.
- Conduct initial investigation to confirm coverage is in place for the loss and that the loss itself is compensable per California specific requirements, make quality, prompt contacts with employer, claimant, doctor and any witnesses, document and confirm initial diagnosis and prognosis.
- Ensure that the claim is adequately reserved, review and pay medical bills and expense bills timely and accurately, recognize and evaluate each case for subrogation potential, recognize potential fraud cases, document return to work and light duty efforts, accurately calculate, code and issue indemnity payments, promptly and accurately complete required internal Large Loss reports.
- Proactively manage all litigated claims by clearly documenting the litigation plan and budget, retaining competent counsel, communicating with counsel on a regular basis and clearly documenting the litigation action plan and strategy.
- Participate in claim reviews, which may require some travel.
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The eLearning Specialist is responsible for improving performance by creating, using and managing appropriate learning technological processes and resources for employee training and development. This includes designing, developing and delivering training solutions on a variety of platforms including e-Learning, videos, webinars, and simulations.
The specialist will:
- Work closely with subject matter experts and the training team to design and develop course materials addressing underwriting and soft-skills
- Develop and administer testing and evaluation procedures
- Develop interactive e-Learning courses using Articulate Storyline 3
- Record and edit audio and video content
- Create, update and maintain intranet training resources
- Create, update and maintain customer training resources via the company website