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Berkley Accident and Health is seeking a full time Regional Sales Manager to develop profitable business initiatives in an assigned territory (N. Carolina, S. Carolina, Tennessee, Virginia and W.Virginia) by devising a detailed, focused sales plan to identify target markets needed to hit sales goals, directing distribution of Employer Stop Loss and Corporate Products in assigned region and any unassigned states through network of preferred producers, and creating new distribution outlets and facilitating marketing efforts to utilize alternative distribution methods, i.e. cross marketing through the Berkley family of companies, e-mail blasts and newsletters, and attendance at industry events and seminars. Duties and responsibilities include but are not limited to:
- Generate and facilitate high monthly volume of pre-qualified submissions for all authorized Berkley Accident and Health products
- Provide regular feedback to Home Office on successes and failures in the quote process to allow for adjustments and improve close ratio.
- Provide monthly updates on pipeline, current and future activity
- Continue to expand product education and develop cross-selling opportunities within territory
- Make a minimum of 12 calls per day to prospective customers to build a continuous chain of callbacks, prospects and new opportunities every week, facilitated by a minimum of 3-5 new face to face meetings per week.
- Be a proactive listener with customers by identifying needs and collaborating with Home Office to derive innovative solutions.
Office location is flexible and can be in any state in the Region
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W. R. Berkley is expanding their ERM team and have a vacancy for an experienced ERM or reinsurance practitioner with strong statistical and actuarial skills. Suitable for FCAS/ACAS, and will consider strong candidates who have stopped taking exams.The successful candidate will work closely with other ERM team members, other functions and senior management within corporate. The business focus of our ERM team also requires collaboration with colleagues across a range of disciplines in our operating companies. Key responsibilities include:
- Risk measurement and monitoring:
- Work closely with our operating companies to help them develop individual risk registers within a common template
- Help maintain Group risk register
- Assist with the development of appropriate metrics for risks identified in the Group risk register; collating and analyzing data and industry information to monitor risk
- Improve existing and develop new risk scenarios
- Drive development of a more focused approach to operational risk
- Risk reporting
- Creating and presenting analyses and reports on specific key risk areas for the Group’s senior management
- Support our international companies in their ERM reporting
- Assist with/produce internal ERM reports and presentations for ERM committee, Presidents’ meetings and Board meetings
- Assist with the production of, and improvements, to the ORSA report
- Produce ERM reports for rating agencies, and review terrorism and catastrophe reports
- Capital assessment and management
- Review and update capital allocation model and required capital model
- Undertake ad hoc risk/reward reviews to support specific strategic decisions
- Improve existing and develop new capital stress scenarios; develop processes to allow these scenarios to be assessed in a more efficient and timely manner
- Other
- Work closely with individual operating companies on specific risk related projects
- Assist with the development of less experienced team members
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This is a great entry-level position with opportunities for professional development. In this role, you will participate in our formal training program and be assigned a mentor to guide you through learning all lines of commercial insurance. You will work in our systems to quote and issue policies and process account changes, while providing a high level of customer service and maintaining workflow standards.
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Our ideal experienced candidate is someone who has the desire to learn more about excess workers’ compensation, has a strong commitment to the company’s brand, and is a quick yet thoughtful communicator.
What you will do:
- Deliver exceptional service
- Consistently demonstrate knowledge and utilization of MEC’s value proposition and services.
- Meet or exceed service standards to our broker partners.
- Develop brokers regarding utilization of MEC’s value proposition.
- Engage, persuade and provide services to our customers that will meet their needs and assist in improving their workers’ compensation program.
- Demonstrate ability to identify services that would potentially be of most value to customers.
- Contribute to business growth
- Meet or exceed renewal account retention, premium and loss ratio goals.
- Meet or exceed new business premium and loss ratio goals.
- Coordinate with team members regarding new business target accounts.
- Provide recommendations for improvements to the underwriting risk evaluation approach.
- Develop expertise
- Adhere to department policies, guidelines and authority levels.
- Demonstrate excellent knowledge of MEC’s policy and endorsements.
- Demonstrate thorough analysis of risk, establishment of appropriate terms, and appropriate documentation to support analysis and terms.
- Submit referrals as required, including key account information and recommendations.
- Complete underwriting reviews of customers as needed.
- Remain knowledgeable and up-to-date regarding MEC resources, services, and outcomes of recommended services.
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Our ideal entry-level candidate is someone who has the desire to learn more about excess workers’ compensation, has a strong commitment to the company’s brand, and is a quick, yet thoughtful communicator.
What you will do:
- Deliver exceptional service
- Consistently demonstrate knowledge and utilization of MEC’s value proposition and services.
- Meet or exceed service standards to our broker partners.
- Develop brokers regarding utilization of MEC’s value proposition.
- Engage, persuade, and provide services to our customers that will meet their needs and assist in improving their workers’ compensation program.
- Demonstrate ability to identify services that would potentially be of most value to customers.
- Contribute to business growth
- Meet or exceed renewal account retention, premium and loss ratio goals.
- Meet or exceed new business premium and loss ratio goals.
- Coordinate with team members regarding new business target accounts.
- Provide recommendations for improvements to the underwriting risk evaluation approach.
- Develop expertise
- Adhere to department policies, guidelines and authority levels.
- Demonstrate excellent knowledge of MEC’s policy and endorsements.
- Demonstrate thorough analysis of risk, establishment of appropriate terms, and appropriate documentation to support analysis and terms.
- Submit referrals as required, including key account information and recommendations.
- Complete underwriting reviews of customers as needed.
- Remain knowledgeable and up-to-date regarding MEC resources, services, and outcomes of recommended services.
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Berkley Asset Protection is hiring a Claims Adjuster (Fine Art, Jewelry and other High-Value, Personal and Commercial assets) to join our exceptional claims team in New York City. Dutuies and responsibilities will include but not be limited to:
- Appropriately manage assigned claims through coverage analysis, investigation, reserving and resolution delivering on Berkley Asset’s fast and easy customer experience commitment
- Manage progression of assigned claims through collaboration with insureds, conservators, shippers, attorneys, and other parties as needed
- Identify and address coverage issues, complete investigations, set timely reserves and develop detailed action plans
- Write fair and equitable estimates of claims
- Negotiate and convey claim settlements within authority limits
- Research and locate additional information and documentation to investigate, evaluate and properly resolve claims
- Write denial letters, Reservation of Rights and other correspondence
- Maintain an effective diary system and document claim file activities in accordance with established procedures
- Pro-actively manage file inventory to ensure timely resolution of cases
- Remain at all times in compliance with federal and state regulations
- Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers
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Berkley One, a Berkley company, is hiring a Berkley One Solutions Specialist in our Wilmington, DE office. This role’s primary objective is to deliver all that is great about Berkley One and to help our agents place business with us. Duties and responsibilities include but are not limited to:
- Customer Policy Support: deliver a personalized, effortless experience for our customers via phone, email or chat. Handle customer transactions smoothly, accurately and first time final. Be an advocate for the Company during first notice of loss interactions by displaying empathy and ensuring the situation is properly handled
- Agency Policy Support: act as primary point of contact for agents to get their Berkley One questions resolved. Process individual policy work submitted by the agents via phone, email or chat. Answer policy inquiry questions and assist the agency with handling servicing needs. Assist agents with finishing their quotes and converting them into policies. Combine your sales and system savvy to drive profitable growth for the organization.
- Agent Technical Support: help agents with access, passwords, and myriad other tasks. Remote into their computers to show them how to work in the system in real time. Provide “in the moment” training on the Customer Portal and Customer Mobile App so the agent is empowered to share with customers
- Agent onboarding: enroll new agents/staff into our system, handle contracts, track agency license numbers and other licensing information, issue paperwork
- Agent training: primarily responsible to deliver system training by hosting webcasts and offering live support to agents navigating the system to quote, endorse and manage their business. Systems include the PAS, billing, claims and agent portal, e signature, IVANS download and other ancillary systems
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The Business Systems Analyst position will be providing support of one or more applications to various member companies of the corporation. The position will involve developing, implementing, and supporting technical solutions for customers.
Primary Duties and Responsibilities:
Support Role:
•Supports company BA/BCA and development staff in creation of application and system integration.
•Provides tier 2 service desk application support and trouble shooting.
•Develops and executes simple SQL scripts to resolve production issues and create reports.
•Monitor / track issues until resolution and determine impacts resulting from issue.
•May Coordinates Minor software release schedule and approval process with Release Management, development staff, Business System Analysts, and customers.
•Able to provide root cause analyze when troubleshooting system issues.
Development Role:
•Develops advanced requirements based on customer request and/or requirements. Assist in writing requirements, design, testing and/or initiation of projects to help provide solutions for our customers.
•Develops technical specifications to solve a business need or problem.
•May Coordinates Minor software release schedule and approval process with development staff, Business System Analysts, and other BTS staff.
•May define XML schemas for web services.
•Develops and executes SQL commands to accomplish data model changes and is involved in data modeling. May also include report generation.
•Monitor or track tasks until completion to insure delivery to customers.
•Active participant in design sessions and other technical meetings involving system changes.
Shared between the 2 roles outlined above:
•Work with business to understand system issues.
•Knowledgeable on a specific set of components within an application or a single application.
•Communicate issues effectively to multiple levels within the organization.
•Recreate issues and document requirements for bug fixes and/or system enhancements.
•Create documentation and training materials, Provide end-user training to internal and external customers.
•Assists in release software upgrades to customers (internal/external to BTS), including testing.
•Travel for position is up to 10%.
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Develop applications in all areas of the Software Development Life Cycle.
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Key Accountabilities:
- Demonstrates a robust understanding of all business data processes/processing for a system, and the related data structures
- Can produce significant new system functionality or defect resolution with minimal direction
- Creates design specifications that demonstrate an understanding of most interfacing systems and supported business processes. (can understanding business processes go to the developer/analyst)
- Routinely proposes improvements to a data process and/or structure to improve supportability or usability.
- Can perform adequate peer review on any changes in the system
- Can be consulted to provide recommendations to solve business issues based on experience and knowledge of current technology
- Demonstrates understanding of data processes and/or structures
- Will be required to communicate with employees primarily up to the mid-level within both company and client companies.
- May provide mentorship to others
- May begin to develop sphere of influence with other teams.
- Will be required to communicate and coordinate within the team.
- May be responsible for on-call rotation.
- Some travel required up to 20%
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Overview
Curious negotiators who always go for the win-win.
Work on a team that provides world-class claim management and managed care solutions.
You will utilize intelligent technology to deliver interactive risk management solutions.
As a Senior Claims Representative, you will deliver BerkleyNet’s fast and easy customer experience, while investigating claims and negotiating the best outcome for both sides.
As a member of the Claims team, you will have a strong impact on our bottom line. Success in your role means success for the company.
Who we are…
BerkleyNet is an innovative and leading provider of workers compensation insurance and services. We were started in 2006 with the goal of delivering an easier solution for customers - driven by speed and simplicity. Since that time, we've developed a national presence and are recognized for our "Ridiculously Fast, Amazingly Easy" approach to workers compensation. If you are looking to join a fast-paced, energetic and passionate team with room for professional growth and development - BerkleyNet may be a great fit for you.
The BerkleyNet Way is…
- Fearlessly explores new paths
- Generates solutions and positive energy
- Be a community builder
- Be an original
- Embrace ownership and adaptability
- Responsiveness is our reputation
- Communicate openly and share knowledge
- Integrity is non-negotiable
Responsibilities
- Research learn and apply worker's compensation statutes
- Investigate claims as reported and determine eligibility for benefits and administer benefits as warranted
- Address client issues and respond to inquiries promptly
- Manage the progression of the claims process through collaboration with physicians, nurses, attorneys and other parties as needed
- Analyze and process claims with the ability to have ownership of policy and claim transactions
- Translate data and understand department processes, functionality and requirements
- Maintain compliance with federal and state regulations
- Must be able to work independently and within a team environment
- Performs other related duties as required and assigned
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Carolina Casualty is seeking an experienced Underwriter who enjoys commercial transportation underwriting, producer management, and building relationships.
Principle Responsibilities
- Review new and renewal commercial insurance risks and determine accurate classification of business, policy contract forms and pricing of risk; review and act upon pertinent risk information such as loss control reports, motor vehicle reports (MVRs), loss runs and financial statements
- Responsible for book management of an assigned agency plant, including achieving predetermined premium goals and profitability objectives, conducting audits on agency business, effectively communicating the company underwriting philosophy and assuring compliance of underwriting best practices
- Cultivate effective agency relationships; conduct agency visits, communicate expectations and make recommendations for agency action(s) when appropriate
- Develop presentations to be delivered to the agent and/or insured detailing coverage, pricing and services provided by Carolina Casualty Insurance Company
- Provide guidance to Assistant Underwriters in technical matters of underwriting including, but not limited to, such procedures as coverages, cancellations, exclusions, endorsements and non-renewal action
- Assist in developing new products, coverage enhancements, and procedures that drive production and processing efficiency
- Communicate on a timely basis with internal business partners regarding issues of competition, acquisitions/mergers, legal decisions and other pertinent information relative to the insurance underwriting and/or claims area; take initiative to keep business partners informed of emerging account issues
- Maintain current knowledge of the regulatory environment (state/federal rules and regulations) pertaining to the transportation industry; exhibit desire to continue education in transportation field
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Carolina Casualty is seeking an experienced Underwriter who enjoys commercial transportation underwriting, producer management, and building relationships.
Principle Responsibilities
- Review new and renewal commercial insurance risks and determine accurate classification of business, policy contract forms and pricing of risk; review and act upon pertinent risk information such as loss control reports, motor vehicle reports (MVRs), loss runs and financial statements
- Responsible for book management of an assigned agency plant, including achieving predetermined premium goals and profitability objectives, conducting audits on agency business, effectively communicating the company underwriting philosophy and assuring compliance of underwriting best practices
- Cultivate effective agency relationships; conduct agency visits, communicate expectations and make recommendations for agency action(s) when appropriate
- Develop presentations to be delivered to the agent and/or insured detailing coverage, pricing and services provided by Carolina Casualty Insurance Company
- Provide guidance to Assistant Underwriters in technical matters of underwriting including, but not limited to, such procedures as coverages, cancellations, exclusions, endorsements and non-renewal action
- Assist in developing new products, coverage enhancements, and procedures that drive production and processing efficiency
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- Perform monthly financial close functions, including preparation of and posting of journal entries and other analytical reporting.
- Maintain monthly reconciliation of certain general ledger accounts.
- Prepare manual and electronic bank reconciliations.
- Maintenance and reconciliation of source system to the general ledger.
- Assist with monthly and quarterly statistical & tax reporting for compliance with state regulations.
- Special projects as assigned by Controller or CFO.
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- Create/ follow application lifecycle management guidelines
- Develop business case/ROI
- Contract management
- Build an Investment tracking mechanism
- Dashboard/Visibility - Stake holder management
- Delivery focused
- Budget forecast/true-up
- Foster/evangelize collaboration
- Manage “pods”– lean cross functional teams
- Manage technology governance
- Satisfy temporary staff augmentation needs
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Surveys business operations and consults with policyholders and underwriting to determine the type and level of exposures and controls needed. Determines customers’ ability to control the exposures by gathering information through physical surveys, program audits, loss history analysis, comparison to industry standards and customer interviews. Provides training, mentoring, specialized technical advice and counsel to staff and customers. Assists Underwriters with risk selection and ongoing account management.
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New Business Development
- Research and identify high quality prospective accounts that meet MEC’s risk/reward profile to create and maintain a perpetual pipeline of qualified prospects.
- Strategically educate and develop new business opportunities to make the buying decision based upon MEC’s value proposition.
- Support and assist teams with gathering information needed to accurately evaluate performance and exposure of accounts.
Account Retention
- Support and assist regional team with:
- Account renewal strategy.
- Establishing expectations in the marketplace.
- Gathering information needed to accurately evaluate performance and exposure of accounts.
- Understanding large and sophisticated risk management programs.
Broker Education and Development
- Identify and establish relationships with appropriate production sources in assigned region.
- Educate and develop regional business partners to understand and communicate MEC’s value proposition.
Industry Representation
- Professionally represent MEC at industry events.
- Maintain visibility in the marketplace.
- Meet with state regulators.
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To produce profitable growth of the Berkley Human Services book of business and represent Company in all sales and service activities for assigned accounts or regions.
ESSENTIAL RESPONSIBILITIES/FUNCTIONS:
The essential functions include, but are not limited to the following:
- Agency visitation (travel in-state and out-of-state required) for marketing purposes.
- Solicit/develop new business opportunities.
- Agency management responsibilities.
- Provide guidance/coaching to underwriting staff in the area of agency management and marketing in general.
- Assist in the development of promotional materials.
- Analyze new business/market trends and communicate the results to underwriting and management staff.
- Represent company at various association and trade shows as requested.
May perform other functions as assigned.
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The Special Risk Division of Berkley Accident and Health offers customizable accident insurance solutions that may help groups, individuals and families minimize the financial impact that can result from a covered accident. We are seeking a Products & Compliance Analyst to join our team and offer flexibility with regard to work/office location. Duties and responsibilities include but are not limited to:
- Assist with Product Development of a vast array of group, blanket and individual accident products, supplemental health products, specified disease products and other Accident & Health products
- Prepare and submit form and rate filings via SERFF and I-File after thorough compliance review of relevant legislation and regulatory updates
- Work collaboratively with Underwriting and Actuarial, as applicable, to promptly address Insurance Department inquiries, negotiate regulatory approval in the required jurisdictions and prepare detailed instructions for products’ use upon approval
- Develop and maintain successful and productive relationships with state insurance department personnel to effectively resolve filing issues while furthering company interests
- Manage filing status for all products and update all applicable status charts and other internal documents
- Maintain a database of product filings including the due dates and status of the filings, prepare reports on the status of filing projects for management and maintain form, rate and rule manuals for implementation
- Prepare thorough and clear communication to IT Department regarding any changes to currently automated forms and/or additions to automated system necessitated by each new approval. Must provide proper print rules, work with programmers, testing of output and sign-off prior to release to the business unit
- Assist with efforts to automate all Accident & Health policy forms including reviewing and commenting on policy specifications, inventory of approved state-specific text and rules, clarification of issue instructions, creation of test cases, participation in policy fulfillment testing, creation and maintenance of tracking logs, quality assurance, and other related tasks
- Perform compliance research and other projects as requested
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Berkley One, a Berkley company, is hiring a Berkley One Support Service Specialist in our Wilmington, DE office. This role’s primary objective is to deliver all that is great about Berkley One and to help our agents place and maintain business with us. Duties and responsibilities include but are not limited to:
- Client Policy Support: Complete follow up tasks for active policies, while supporting the underwriting and service initiatives within the organization. Help complete foundational policy changes and endorsements, requested by agents, clients, and/or business partners, while maintaining quality and efficiency.
- Agency Support: Develop formal proposals for account and policy quotes generated for an agency. Help support new agency onboarding by enrolling new agents/staff into our system. Create and send agency contracts via e-signature. Assist in facilitating website quote requests and routing to appropriate avenues.
- Clerical Mailing and Print Support: On demand mail and electronic correspondence creation based on client or agency needs. Support of mailing and printing of output generated to clients and agencies. Scanning and indexing of documents received. Reviewing, processing, and storage of returned mail.