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Develop applications in all areas of the Software Development Life Cycle.
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The Commercial Underwriter-Specialty Lines is responsible for underwriting specialty lines commercial property and casualty accounts within delegated authority level. Ensures policies are underwritten utilizing established underwriting workflows, processes and service standards. Manages portfolio to achieve profitable growth objectives.
- Understands rules based analytics and tools within the underwriting and pricing process.
- Assess submissions, categorizes and directs underwriting decisions to be taken. Communicates and delivers quotes and underwriting decisions, follows up on quote activity and provides accurate instructions for policy issuance.
- Follows underwriting best practices and adheres to documentation standards to ensure all underwriting documentation is complete and compliant with established standards.
- Ensures underwriting quality and profitability through application of the appropriate level of underwriting analysis based on risk complexity to accept, decline, modify, rate and quote accounts.
- Ensures compliance with underwriting strategies and regulatory requirements. Identifies and takes corrective action and/or collaborates with the appropriate area within the organization based on individual risk characteristics identified through agency reviews, Large Loss Analysis, risk control, etc.
- Owns all aspects of the new and renewal business underwriting process including acceptability and documentation at inceptions as well as subsequent validation through other sources including Risk Services, 3rd party data and on-line verifications. Reviews and responds back end underwriting reviews and new business audits.
- Monitors and performs analysis of account portfolio to ensure underwriting quality, loss ratio, mix of business and execution of corporate underwriting strategies for assigned agencies.
- Partners with primary underwriter and/or business development staff on accounts where special information or negotiations are critical to the successful retention of the business. Coordinates claims and risk services activities on accounts when appropriate
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Provides strategic direction and leadership for the Claims function. Proactively participates with the senior management team and functional department staff in developing and executing strategic plans to meet business objectives.
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Berkley One, a Berkley company, is hiring an Agency Experience Manager to support the development of various marketing, branding and sales programs. This job will reside in Chicago.
Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.
About the job
Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.
This role, an important individual contributor to the Berkley One brand, will be responsible for driving successful, productive relationships and growth with our agency partners. The ideal candidate will have experience contributing to successful marketing strategy and delivery.
What you will do
In collaboration with and at the direction of the Regional Agency Experience Manager:
- Execute agency management strategies, including tactical distribution management activities, in order to meet or exceed growth and profit targets by state and by agent/broker
- In assigned geography, identify and appoint new agent/broker partners who will positively contribute to the growth of Berkley One
- Lead agency business planning, including new business, retention, hit ratio, profit and other targets
- Execute activities and projects relative to business development, campaign management and brand building
In collaboration with inside sales:
- Provide quote coaching and other new business assistance to agency partners
- Track agency partner financial performance and pro-actively adjust strategies and tactics to leverage opportunities, revenue generation and the establishment of the Berkley One brand
- Build successful connections between agency partners and relevant Berkley One functions in order to deliver exceptional customer service
- Contribute to build of distribution capabilities in support of Berkley One’s business strategies and goals
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Description
The Insurance Operations Management Internship provides motivated and qualified students an opportunity to receive first-hand experience in several crucial business functions. First, the intern will be able to develop project management skills by assisting in the upgrade of MEC’s Claims system. Next, the intern will lead enhancements and defect resolution for essential claims and data intake systems. This internship also provides exposure to cutting edge predictive analytics systems, actuarial processes & methods, general best practice business management procedures. Lastly, the intern will gain a basic understanding of claims handling process for complex and severe workers’ compensation claims.
KEY JOB DUTIES
- Identify and escalate catastrophic claims within 24 hours of notification by insured
- Assist in improving and maintaining department best practices for claims handlers and management
- With the guidance of manager, develop, fix, and manage department KPIs
- Create templates to increase internal efficiency
- Enter Financial updates and insured reimbursement requests on claims
- Aid Claims Department with User Acceptance testing of new claims management and reporting systems.
- Resolve technical problems, such as data quality or maintaining complex Excel files
- All other duties as assigned
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Responsible for maintenance and continuous improvement of the Berkley Human Services marketing platform. Coordinate department projects, research and track sales data, maintain promotional materials inventory, plan/coordinate meetings and events, maintain databases and assist marketing department in a variety of administrative duties.
- Management of various internal platforms including SalesForce, Marketing Cloud/Exact Target and Adobe Suite applications.
- Knowledge of WordPress, including website content and SEO management.
- Proficient in Microsoft Office applications.
- Create a production schedule based on an established annual list of projects and deadlines, including print ads, printed brochures, and other materials. Monitor inventory of brochures and other printed materials, informing Marketing Manager of costs and usage.
- Ensure all graphics and marketing projects are reviewed and completed on time. Serve as liaison between department managers (and other staff), graphics and marketing team.
- Attend marketing planning meetings. Create a project schedule with deadlines based on results of meetings. Assist as needed with deliveries of printed materials, obtaining approvals from department managers.
- Coordinate and maintain records of all buys and ads placed, both printed and media.
- Maintain files relating to circulation/distribution of printed literature.
- Assist with other copywriting assignments as required or as assigned.
- Provide practical marketing and communication support across all networks/channels/genres on both specific initiatives and a variety of ad-hoc projects.
- Provide continuous marketing support for existing agencies and programs.
- Assists with the development, writing, and communication of marketing plans, promotional recaps, briefs, project recommendations and presentations. Also support campaign analytics reports as required.
- Assists with writing and editing of promotional literature, newsletters, direct marketing and internet marketing projects. Must work effectively as part of the team to communicate, coordinate, and integrate marketing and apply best-in-class practices to all efforts.
- Training information to include videos, virtual classrooms, webinars, etc.
- Adobe Suite - create marketing materials in-house.
- Manage and track contracting and appointment process.
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The Underwriting Assistant will provide general operational support to the Department including the processing of policies, endorsements, submissions and other client related correspondence for new and existing accounts.
Responsibilities:
- Sends requests for additional information (inspection reports, financials, audits)
- Policy creation, binding, and issuance
- Issues notices of cancellation or reinstatement within authority
- Processing of endorsements and related correspondence
- Provides reports upon request
- Responsible for maintaining documentation in all Underwriting files
- Provides backup support for clearance processing
- Other duties as assigned
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Underwriters will be assigned to a particular geographic territory or product category and will be expected to promote profitable written premium growth and favorable loss ratios in accordance with BCIM Best Practices, Underwriting Guidelines, Line of Business risk appetite, and personal Underwriting Authority. Underwriters may also be required to oversee the efficiency and effectiveness of other Underwriters and Technical Assistants.
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Berkley One, a wholly owned subsidiary of W. R. Berkley Corporation, is hiring for the position of Personal Lines Risk Management Consultant. This position will primarily serve our Texas customers and reports to the Vice President of Risk Management.
Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.
About the job
Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.
This role will be dedicated to helping our high net worth clientele reduce their exposure to loss. By working collaboratively with our agency partners and internal stakeholders, the Risk Management Consultant will develop customized loss prevention strategies for our clients and help ensure their assets are covered by the most appropriate levels of insurance.
The ideal candidate will have Personal Lines risk management experience in the high net worth space.
What you will do
- Perform detailed surveys of client properties for the purpose of identifying underwriting concerns, potential hazards and most likely causes of loss, developing risk mitigation strategies, facilitating solutions to these concerns, determining appropriate levels of insurance to value and when appropriate, identify account rounding opportunities for our agency partners
- While relying on past experience and knowledge, demonstrate expertise in managing exposures cause by water damage, homes under construction, personal safety and security, natural disasters and other perils typical to the territory and clientele
- Clearly communicate to clients, agency partners and internal stakeholders one’s findings and determinations and work to develop a plan to mitigate risk in a manner consistent with Berkley One’s philosophy
- Perform other duties intended to develop relationships with agency partners. Support Berkley One’s growth in assigned territory by articulating our value proposition and services compared to the competition
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Union Standard Insurance Group has a great opportunity for a Claims Trainee to join our team and provide prompt, fair and effective claims service for Insureds and claimants through the use of phone and correspondence.
As a Claims Trainee, you will be responsible for the following essential duties:
- The investigation of claims made by Insureds and claimants including but not limited to proper coverage determination, 24-hour contacts, taking of recorded statements.
- Evaluating and negotiating settlements including the denial of claims either not covered or where no liability exists and obtaining proper forms and documents.
- Establishing and maintaining proper reserving throughout the life of the claim file, maintaining appropriate diary schedules of all claims in the care and custody of the adjuster, and evaluating estimates and bills for accuracy and applicability to coverage relating to the type of claims submitted.
- Completing all necessary reporting forms according to procedures on a daily basis. Entry of proper claim reserves, and claim payments. Maintaining in chronological order; appropriate file notes on the system. Initiating subrogation and disposing of salvage according to established procedures.
- Informing the proper Underwriting Department of risk hazards discovered through the investigation of the claim and advising the supervisor immediately of all claims of a severe nature or exceeding settlement authority.
- Directing defense attorneys and independent adjusters on claims in litigation or that require outside assistance and attending mediations and settlement conferences when warranted.
Other Duties:
- Assist in training of other personnel as directed and maintain a good working relationship with supervisors, associates, agents and the public.
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As a Loss Control Consultant, you will provide loss control consultative support to our branches, agents, and policyholders. Our goal is to provide high quality, cost effective service to our customers which consistently meets or exceeds their expectations, and assists them in minimizing their losses. This role will also act as Technical Consultant to Underwriters in risk selection and renewal decisions as well as assist in the development of innovative, distinctive and cost effective service methods and tools to identify and quantify risk, and reduce losses. Other responsibilities include but are not limited to:
- Providing timely, professional reports and consultative support to our underwriters and other functions, as may be needed to assist in superior risk selection, pricing and retention of profitable business.
- Helping in maintaining targeted loss control files as required by statutory requirements.
- Researching and compiling technical document information as needed to provide consultative services to our customers.
- Distributing loss control technical bulletins as directed by Home Office Loss Control Management.
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As a strategic partner, the Assistant Vice President works with the Vice President of Human Resources (VP HR) and Operating Unit Leadership to align and support the VP HR with the execution of the talent strategy and operating unity strategic initiatives. This role works closely with Leadership and Group HR to consult, provide advice and guidance as it relates to talent-related activities including but not limited to: recruitment and selection, staff retention, performance management, talent development, compensation planning and employee relations.
The Assistant Vice President fulfills the primary responsibilities of the role by executing the following duties and tasks:
- Consults and counsels with leaders on performance management, talent development, salary administration, succession planning, recognition, training gaps, employee relations, employee conduct, etc.
- Guides and coaches leaders through actions related to formal disciplinary procedures, jointly determines appropriate course of actions; reviews and provides suggestions for performance improvement plans; and ensures legal compliance with aid of VP HR and/or legal counsel when necessary
- Proactively identifies areas for process improvement, innovation, and opportunities for efficiency and synergy
- Partners with management to improve employee engagement and increase productivity and retention, this includes coordination of community or company events, e.g.
- Confers with leaders to identify staffing needs, job specifications, job duties, qualifications, skills and competencies
- Partners with recruiting on internal and external recruitment efforts for all positions
- Partners with hiring managers to ensure proper department on-boarding tasks including: 30/60/90 day reviews, survey analysis, etc.
- Partners with the hiring manager to ensure required timely completion of new hire I-9’s; and finding alternative sources to complete new hire’s I-9 for off-site/remote/employees. Updating I-9 verifications in HireRight as required.
- Assists in the development and delivery of management and/or employee training sessions related to strategic initiatives, performance management, employee engagement, succession planning, etc.
- Actively researches, creatively designs and implements effective methods to educate, enhance performance and recognize performance; advising and collaborating on the development and administration of recognition programs with Group HR
- May lead or participate in special and/or cross-functional project teams related to Company and/or TCR strategic initiatives
- Identifies, evaluates and resolves employee relations issues such as employee complaints, harassment allegations and civil rights complaints
- Conducts, Analyzes and reports on trends related to employee relations activities; Reviews exit interviews to analyze reasons for separation and to identify trends
- Assists employees with developing personal strategies or action plans related to the workplace, e.g., career development, performance improvement, peer/manager conflict, communication, etc.
- Administers initial and ongoing Visa and Immigration requirements
- Administers one – time – payments in Workday including: Sign On Bonus/Severance/Tuition Reimbursements
- Additional duties as assigned
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Berkley One, a wholly owned subsidiary of W. R. Berkley Corporation, is hiring an Operations Analyst in our Wilmington, DE office.
Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.
About the job
Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.
This role’s primary objective is to support and enable the Customer Solutions team to perform at the most optimal level. Ideal candidates will have experience supporting a successful customer solutions team that delivers world-class service across multiple channels and are energized about helping others drive market growth within an organization.
What you will do
- Workforce Management: effectively forecast staffing requirements focused on short and long-term models. Ensure the appropriate staff is available to handle all interactions through the development of schedules and plans. Includes close partnership with the operation leaders.
- Process Management: develop processes in support of new initiatives and enhancements. Understands the connections, documents steps, engage SME’s, effectively partners across the organization and educates the operation on process enhancements. Enable synchronization among processes across the service operation and organization.
- Continuous Improvement: drive the continuous improvement of processes (optimizations) across the service operation. Maintain incoming ideas, assign them accordingly, prioritize and execute.
- Knowledge Management: build knowledge library from structure to content. Listens to internal customers to determine how to improve their experience with the knowledge management tool and content.
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Responsible for performing the analysis required to support the development, maintenance and enhancement of any application used by the company and its business partners. Reviews, analyzes, and evaluates business systems and user needs. Documents requirements, tests system functionality, defines scope and objectives, and formulates systems to support key business processes. Act as a liaison between IT and other business departments.
Responsibilities:
- Review and analyze project requests to determine impact to existing systems. Translate business requirements into detailed specifications to be used by the IT development staff/external providers.
- Develop, review, analyze, and document all IT systems using information from software developers and network administrators; the documentation produced from this effort serves as a reference for development of IT systems.
- Perform system/user testing as required; analyze and validate testing results.
- Maintain and suggest ways to improve the business processes as reported through the help-desk inquiries.
- Test all software systems developed by IT personnel using automated tools and/or manual methods.
- Provide support and guidance to other IT personnel in business requirements documentation as well as system/user testing.
- Act as a reference and provide support to application users with respect to questions arising from processing.
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The primary goal with Berkley Industrial Comp’s internship program is to provide an exciting, valuable experience learning the insurance industry. The role will work alongside our underwriting team learning the business from a hands-on perspective. The experience gained in this internship will provide a great foundation for future success in the insurance industry.
Are you ready to join a growing organization like Berkley Industrial Comp?
Principle Responsibilities
- Enter new business submissions in Endeavor and ImageRight
- Complete ELR models for underwriters, new and renewal business
- Issue new/renewal policies and endorsements
- Review and process requests received from agents as directed (i.e. sending loss runs, E-Mod worksheets, etc.)
- Assist the Core Accounts Supervisor as well as the other underwriters
Capstone Project
Create, lead and present a capstone project providing value to Berkley Industrial Comp to the Senior Management team at the end of the summer internship.
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The Commercial Underwriter-Small Business is responsible for underwriting commercial property and casualty accounts with low-hazard exposures within delegated authority level. Ensures policies are underwritten utilizing established underwriting workflows, processes and service standards. Manages portfolio to achieve profitable growth objectives.
- Assess submissions, categorizes and directs underwriting decisions to be taken. Communicates and delivers quotes and underwriting decisions, follows up on quote activity and provides accurate instructions for policy issuance.
- Follows underwriting best practices and adheres to documentation standards to ensure all underwriting documentation is complete and compliant with established standards.
- Ensures underwriting quality and profitability through application of the appropriate level of underwriting analysis based on risk complexity to accept, decline, modify, rate and quote accounts.
- Ensures compliance with underwriting strategies and regulatory requirements. Identifies and takes corrective action and/or collaborates with the appropriate area within the organization based on individual risk characteristics identified through agency reviews, Large Loss Analysis, risk control, etc.
- Owns all aspects of the new and renewal business underwriting process including acceptability and documentation at inceptions as well as subsequent validation through other sources including Risk Services, 3rd party data and on-line verifications. Reviews and responds back end underwriting reviews and new business audits.
- Monitors and performs analysis of account portfolio to ensure underwriting quality, loss ratio, mix of business and execution of corporate underwriting strategies for assigned agencies.
- Partners with primary underwriter and/or business development staff on accounts where special information or negotiations are critical to the successful retention of the business. Coordinates claims and risk services activities on accounts when appropriate.
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Key Risk is looking for an enthusiastic and experienced underwriter to join our team. The successful candidate will be responsible for contributing to achieving and exceeding the regions’ profit plan through proper risk selection, agency management, and communication of Key Risk’s value proposition.
- Underwrites accounts up to $750,000 annual premium
- Manage a book of business $5,000,000 to $7,000,000
- Develops and maintains relationships with 10-15 agencies
- Responsible for a moderate number of agencies including partners with Advantage and/or Premier status within our Key Alliance agency structure
- Achieves/exceeds planned accident year loss ratio, rate change, renewal retention and inforce premium goals
- Takes initiative to recommend potential improvements in underwriting principles, techniques or appetite
- Complies with insurance filings and regulatory requirements
- Research new market niches, serve as an industry lead, and participate in special projects
- Establishes a knowledge base of agency needs, staff, target markets, and contracted insurers
- Performs agency evaluations and establishes agency goals within required time frames and expectations
- Participates effectively in new and renewal team sales activities and Client Service Management (CSM) meetings to obtain and retain profitable business
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This is a mid to Senior Claims Examiner role in our General Liability Claims Department. This individual would be responsible for reviewing, processing, investigating, evaluating, negotiating and the settling of assigned property damage or bodily injury claims with the authority level generally up to $50,000.00. This position requires an understanding and knowledge of litigation management in multiple jurisdictions.
Duties and Responsibilities:
- Complete coverage analysis
- Conduct the necessary investigation, either by phone, or through independent adjusters, to determine coverage, liability and damages.
- Evaluate, negotiate, and settle assigned property damage and/or bodily injury claims.
- Obtain all required adjuster licenses within the first year.
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Key Risk is looking for an enthusiastic individual who wants to learn account management and technical knowledge of workers compensation claims.
Principle Responsibilities
- Interface with Underwriting, Risk Management, and clients in controlling costs and loss ratios
- Conduct investigation of workers' compensation claims assigned
- Handle all technical aspects of claims, including coverage, disability benefit management, medical management, litigation management, file management, subrogation, reserving and settlement
- Maintain and demonstrate knowledge of the Workers' Compensation Act and Rules and Regulations in jurisdictions assigned
- Immediately notify management of large exposures and comply with reinsurance reporting requirement
- Monitor expenses and effectiveness of inside/outside vendors
- Assume full responsibility for all phases of account management for accounts as assigned and inform management of any unfavorable trends
- Actively work with mentor in monitoring loss ratio for accounts assigned
- Participate in client meetings for training on claims issues and assist with claims service meetings for new accounts as requested
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The Senior Quality Assurance Engineer’s role is to help develop and establish quality assurance consistencies, standards and measures for the Quality Assurance department within the IT organization. As a Senior Software Quality Assurance Engineer, they will be responsible for ensuring quality throughout the SDLC and performing systematic software testing across all product lines. The candidate will lead quality efforts around defining test approach and writing/executing test cases for all applicable test levels. They will be responsible for reporting and tracking defects to resolution. The chosen candidate will be involved in the full SDLC from requirement reviews through release and post live validation, and will document all required quality artifacts.
Duties Include
- Lead the collaboration with other QA engineers, business analysts, product owners, architects, and software engineers to understand technical system requirements, business use cases, and application performance considerations
- Identify and create test cases to cover release acceptance criteria including coverage for business rules for each product line
- Analyze and identify quality gaps in the full SDLC and help drive the implementation of process improvements within those areas
- Lead team members in defining, developing, and implementing quality assurance practices and procedures working with management
- Lead the design implementation, execution, and debug/maintenance of both manual test cases and automated test scripts using industry standard testing techniques and tools
- Perform root cause analysis of production issues to identify cause and implement corrective action going forward
- Implement corrective actions related to Prod issues for the QA team’s area of responsibility
- Identify test data needs and manage setup of test data in the test environments as needed during the test cycle and to reproduce production issues
- Perform system wide data flow validation while performing functional, integration and end to end testing
- Ensures data integrity for front and back end systems
- Execute positive, negative, and edge case test cases, guide/assist other QA team members as needed on completing test cases
- Create bug reports and communicate issues with development and other stakeholders
- Track product defects found during testing and provide a quality assessment with metrics to business stakeholders and management
- Verify resolved defects in each release by performing manual and automated testing
- Assists all team members with troubleshooting the root cause for any given problem, follows up to full resolution
- Ensure all audit requirements are met related to QA & testing activities
- Mentors team members on product knowledge and business rules as well as best practices within the QA discipline
Knowledge, Skills, & Abilities
- Excellent listening and interpersonal skills
- Excellent organization skills, detail orientated
- Expertise in reading, interpreting and creating application code / test scripts in multiple languages
- Ability to handle multiple tasks at the same time; strong time management
- Able to communicate clearly and effectively both verbally and in written form
- Able to troubleshoot issues from multiple sources to arrive at a clear understanding of a functional issue within individual applications, databases and all integrated applications
- Must be flexible and thrive in a fast paced, quickly changing environment
- Able to prioritize tasks and manage time across multiple projects to achieve on-time deadlines
- Ability to work independently as well as part of a team
- Must be highly skilled in implementing quality practices within an Agile environment with knowledge of continuous integration and deployments
- Ability to foster teamwork and embrace change
- Be the “Go to” team member for QA that is always up for a new challenge who possess a positive attitude and offers solutions not complaints for any process/technical gaps that are discovered