As a Risk Management Consultant, you will provide expert consultation services to a designated book of business in the Southeast territory. You’ll support the Risk Management Team and internal stakeholders while delivering proactive communication, resources, and technical assistance to policyholders and agency partners. Your work will directly contribute to customer satisfaction, business retention, and the continued success of Berkley Industrial Comp’s industry-leading risk management services.
Key functions include but are not limited to the following:
- Unambiguous written risk assessments to Underwriting. Risk assessment surveys will be conducted using various communication forms to include: telephone interviews, virtual meetings, and in person interviews.
- Build and maintain positive working relationships with current and prospective customers and key agents/brokers
- Demonstrate expertise in customer service and marketing, with exceptional interpersonal communication and platform skills
- Provide in-house technical expertise to train and counsel internal staff and an agency distribution channel.
- Coordinate actions and relationships with underwriting, claims, marketing, business development, and other Company business units and outside vendors to assure the delivery of exemplary service and ensuring the that a high-value business proposition is offered to our customers and agents, in the most cost-effective fashion
- Export data, create and distribute reports from software such as Power BI, Guidewire, Endeavor, Risk Management Center, etc. and/or other sources as requested by the Director of Risk Management.
- Compile and distribute reports as requested by the Director of Risk Management.
- Assist with webinar productions to include (but not limited to) communicating webinar schedules, assisting with the registration process, producing and delivering educational materials, and follow up activities (i.e., distributing awards/recognition for attendance, distributing feedback surveys, etc.).
- Administer Compliance Program by providing necessary support to the Director of Risk Management to ensure compliance with state-specific loss control requirements in assigned territory. This support may include (but is not limited to) running reports, ensuring required notices are sent to policyholders, gathering data to satisfy audits for state authorities, keeping track of Risk Management Team members’ safety certifications/licenses as required by states, etc.
- Assist with research and preparation on topics for new and/or updated safety materials, changes/revisions/updates to OSHA and MSHA regulations, and other specific topics requested by the Risk Management Team. Safety materials may include, but are not limited to, toolbox talks, training presentations, best practices, selfie videos, webinars, etc.