Supports the achievement of company growth and profitability goals by performing a wide variety of underwriting and underwriting support tasks.  - Reviews renewal accounts for acceptability by examining business operations, classification, contract forms and loss activity. Determines price in accordance with established underwriting guidelines and provides renewal quotations to agents within authority level.  Consults agent for additional information when necessary.  - Develops and maintains professional, productive working relationships with underwriters and agency force to encourage profitability, growth and good understanding of our Company’s pricing and risk selection philosophy. Assists agents with questions regarding accounts and billing.  - Maintains established department service and quality standards. - Assists Underwriters with accounts exceeding the Account Manager’s authority level. This may include updating information, completing worksheets, contacting the agent for information, and/or performing general underwriting of the account for the Underwriter's review and approval. - Serves as technical resource to others, may train and/or mentor Account Specialists and other Account Managers. - Perform special projects or assignments as requested 

Responsible for overseeing and performing accounting duties for BMAG's premium accounts receivable department which include, but are not limited to, billing, collecting, reviewing, depositing, and reconciling premium and commission data. Provide supervisory support to direct reports, including goal setting, project management, training, and performance management. Core objectives are to ensure timely and accurate accounting of premium related payments and commissions, and provide excellent customer service to all policyholders, agents, underwriters and others.   • Respond to insured, agent, and underwriting inquiries and/or complaints either in written or oral form. • Review and process requests for premium refunds and commission adjustments. • Approve payment arrangements in consultation with your staff and underwriting management as needed. • Review past due accounts for possible transfer to third party collection agencies. Negotiate payment terms, and processes liens for collections when necessary. Oversee the monitoring and reporting of collection agency activities. • Maintain orderly, well-documented files and reports for direct bill and agency bill information, as applicable. • Be fully capable and proficient in both Direct Bill and Agency Bill customer service. • Review and verify customer account statements, including audits, cancellations, rescinded items and final notices. Be proficient in the requirements of any and all states. • Review and verify the accuracy of direct bill commission statements. • Ensure timely and accurate: collection of payments, daily reconciliations of cash, daily reviews of the Lockbox file; setup requests for EFT/ACH transactions, and "Insufficient Funds" payments. • Bill and review past due audits and earned premiums on cancelled/expired policies. Monitor and report on premiums over 30 days past due. • Perform timely research and resolution of any and all discrepancies between agency account current statements and BMAG's statements; and the monthly reconciliation of differences between agencies' and BMAG's accounts. • Communicate discrepancies and differences to agencies on a regular basis, and perform timely follow-ups. • Monitor and report on premiums over 90 days past due, and review past due audits. • Ensure timely and accurate collections of payments for agency bill accounts; and setup requests for EFT/ACH transactions, if applicable. • Have current working knowledge of all duties and tasks under your purview (direct report back up), cross train often and stay abreast of industry/WRBC billing and finance processes/procedures

Excess Claims Director will report to the Head of Excess Claims, Charles Weber. This individual will have responsibility to handle all aspects of claims arising on excess policies from inception to resolution.     • Handle complex lead and upper layer excess and umbrella claims involving single event bodily injury and property damage claims and multiple policy year complex multiple district tort litigation. • Analyze and interpret policy language and handle claims involving complex coverage issues; • Management of complex litigation, including investigation of coverage, liability and damages and development and execution of litigation management and claim resolution plans. • Recommend and establish reserves • Effectively present claims in roundtable discussions to senior management • Timely and accurately draft required case evaluation and other required reports • Negotiate claim resolutions against elite adversaries

The Underwriting Role will manage all related underwriting tasks for new and renewal accounts required in assigned regions to promote written premium growth and favorable loss ratio results. The role will work closely with the TMs, AVPs, RVPs across assigned regions. This role will also have significant influence as to the workflow and execution of a number of strategic initiatives.   Duties and responsibilities include but are not limited to: • Responsible for new & renewal accounts which focuses on underwriting and pricing risks in accordance with BMP’s business rules and personal underwriting authority. • Ownership of the lifecycle of the submission including quoting, filing all relevant documents, binding, issuing and obtaining signed and executed applications. • Support consistent underwriting best practices, in accordance with underwriting guidelines, to ensure rating, pricing, profitability, and structuring adequacy. • Collaborate with Territory Managers, AVPs and RVPs to target desirable accounts. • Identify the need for and manage special underwriting projects as needed. • Fully engage with agency personnel by providing superior customer service. • Work closely with the TM’s, AVPs and RVP’s to establish and implement a sales culture. • Other duties as assigned.

Provide electrical/mechanical guidance to the Facilities staff to ensure the proper operation of the Data Center/office building, preventive maintenance, emergency maintenance, regular maintenance, energy management systems, and contractual agreements.  Applies understanding of Data Center Facilities to support and maintain the Data Center. Response to questions from management/peers relating to procedures and systems. - Understands, Supports, and Maintains the following Data Center areas: - HVAC - Electrical - UPS - Generators / Switched Power Systems - Fire Suppression Systems - Security / Alarm Systems - Badge Access Systems - Video Surveillance Systems - Manage Inventory and Asset Management in Data Center - Manage and Maintain Support Contracts for Data Center - Support negotiations and management of facility maintenance contracts and vendors - Manage Technical Operations Monitoring - Act as Project Manager for certain area / facility and equipment projects. - Understand and adhere to all county, state and federal rules and regulations. - Responsible for all safety and compliance audits. - Provide technical and maintenance support on processes, projects and work with maintenance technicians on a day to day basis. - Develop and maintain preventative maintenance schedule for all site equipment ensuring accurate technical/mechanical instructions and content. - Understand and document all maintenance contracts including scope of work and length of contracts. Ensure no lapses in contracts and all preventative maintenance occurs as scheduled. - Provide root cause analysis, corrective actions and implementation plans related to any and all equipment failures. - Oversee any repairs to equipment or facility and ensure those repairs are completed on-time and within budget.

BIN’s internship program immerses you in transportation insurance business, provides you with the opportunity to showcase and hone your skills, enhances your business knowledge and professional growth, encourages networking and offers assignments/projects in specific areas of study.   BIN seeks creative, curious, innovative and entrepreneurial candidates for its internship and development program. The selected candidates will work hand-in-hand with the company’s senior leaders across a wide range insurance operations, claims and underwriting initiatives.   BIN Experience The program was developed to provide interns with a valuable, rewarding experience that connects the knowledge from academics with the reality of today’s insurance careers.  Interns then receive training about BIN’s products, distribution channel and company-specific business processes that will lay the groundwork for an intern’s comprehensive learning experience. Technical training, along with sessions focused on innovation, creativity, risk taking and entrepreneurial drive will be held regularly for all program interns. Each intern may be assigned to a business area within BIN such as Claims or Underwriting and manage project responsibilities specific to their designated Department.   Additional Experience The BIN internship and development program will include social activities aimed at building strong networking relationships with fellow interns and BIN staff. Activities may include management sessions, team-building, and volunteer/community service opportunities.    Your Experience So what do you want your experience to be? At BIN, we’re dedicated to making your time with us unique and rewarding! Competitive pay, exposure to the complete business operation, real responsibility, fun activities, and full-time employment opportunities!

Works with Underwriters to collect information necessary to make prudent underwriting decisions and to support the underwriting lifecycle from pre-submission through policy issuance and renewal (marketing, underwriting analysis, sales, service and administration). Has general knowledge of coverage highlights and exposures associated with lines of business afforded for our niche segments.   Responsible for select renewal accounts in line within our underwriting guidelines and based on letter of authority granted considering experience and assigned territory.   Ensures that all support complies with established performance standards and priorities and that all related activities are delivered in a manner consistent with customer service focus, quality and timeliness.   • Partners with Underwriters to provide support in processing new and renewal policies (i.e. identify and gather relevant account information to quote or issue policies) • Independently gathers and analyzes account specific information and summarizes information and findings for Underwriter review (i.e. loss information, driver information, financials, loss control reports) • Reviews and generates Marshall & Swift reports • Independently researches and provides underwriting analysis of account information and ensures overall regulatory compliance. • Manages account processing and servicing for assigned accounts • Prepares underwriting/pricing exhibits (updated exposures, rating and pricing worksheets, updated account information) • Executes pricing strategy on behalf of and in conjunction with the underwriter • Manages account documentation and ensures file completeness and quality (correspondence, proposals, agreement letters, endorsements, cancellations, etc.) • Communicates with external producers/customers and serves as the first-line point of contact on account related matters (Responds to questions and resolves issues in a timely manner) • Provides high level of customer service and maintains internal workflow service standards • Will serve as liaison between third party vendors and underwriters to facilitate critical information is provided and work completed is within our requested time and quality standards. • May train or act as mentor to less experienced Underwriting Associates • Other duties as assigned

This position will play a key role in the Corporate Credit Card Program & Expense Management System Administration as well as provide support for General Ledger (SOX Compliance), GAAP Balance Sheet reconciliations and Banking.   • Provide support to end users of T&E Expense system. • Process daily service tickets generated for corporate credit card system. • Perform Balance Sheet Reconciliation for Credit Card Settlement account • Process manual journal entries including monthly accruals for T&E expenses and other entries as needed. • Review daily banking activity for all BFINS Business Units – backup support • Other duties as assigned.

Intrepid Direct is looking for an experienced Data Engineer to orchestrate, implement, and monitor the data flowing through our organization. This opportunity will have direct influence on how data is made available to our business units, as well as our customers. You’ll primarily be working with our operations and engineering teams to create and enhance data pipelines, conform and enrich data, and deliver information to business users. Learn the ins and outs of what we do so that you can focus improving availability and quality of the data we use to service our customers.   What you can expect: - Dynamic pace and collaboration with a close-knit team - Visibility to senior leaders and partnership with cross functional teams - Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent - Opportunity to lead change - Benefits – competitive salary, paid time off, comprehensive wellness benefits and programs, profit sharing, 401k, tuition assistance and education   You’ll like this job if: - You wake up in the morning thinking about data - You are result oriented and are comfortable wearing multiple hats to drive results - Independently understanding, learning, locating and synthesizing data is your thing - You enjoy identifying and resolving inefficiencies through the use of data - You are excited to work with individuals across all levels and disciplines of a rapidly - Growing, rapidly evolving, direct to business insurance provider - Autonomy and an environment that encourages independent learning sounds like fun - You keep up with new techniques and work them in incrementally to provide additional value   We'll count on you to: - Implement and iterate on current data needs in an agile startup environment - Monitor, support, and analyze existing pipelines and recommend improvements to address gaps in existing process - Troubleshoot and remediate ingestion and reporting related issues - Design and build new pipelines to ingest data from additional disparate sources - Improve accuracy, availability, and overall quality of data throughout the organization - Collaborate with a multi-disciplinary team to develop data-driven solutions that align with our business and technical needs - Create and deploy reports as needed - Assist with long-term strategic planning for modern data warehousing needs - Assist with cataloging and classifying existing data sets - Participate in peer reviews with emphasis on continuous improvement - Assumes other tasks and duties as assigned by management 

Manages the day-to-day operations within the Risk Services unit; sets priorities; and utilizes staff and resources to maximize efficient performance. Plans, organizes, coordinates, and assigns risk evaluations/services for  existing and prospective insured clients to the field team. Reviews, analyzes, and routinely audits risk services associate survey reports  to assure accuracy, quality, timeliness, and compliance with company standards.   Actively represents the risk services function throughout the company, including ongoing collaboration with Underwriting, Business Development, Claims, Marketing, HR and IT departments. Develops, trains, and supervises personnel in planning, developing, implementing and administering programs designed to aid policyholders in the identification and control of hazards to prevent and/or reduce on the job injuries, property damage, fleet and third-party liability claims. Develops processes and procedures for continuous risk profile improvement; proactively and routinely interacts with policyholders and agents/brokers to optimize the impact of risk services.  May perform risk evaluations of insurance prospects as needed or requested. - Assures appropriate and innovative delivery of risk services to support the business goals of the Company. Recruits, trains, mentors, and leads risk services associates and activities to ensure customer service, quality and productivity objectives are met. Provides frequent and specific constructive feedback to staff.  - Maintains a working knowledge of agribusiness and food production industry trends and associated risks.  Surveys commercial agribusiness properties such as buildings, industrial operations, agribusiness operations, and commercial vehicles to evaluate physical conditions, safety practices, and hazardous situations according to knowledge of safety standards, established underwriting guidelines and governmental regulations. - Provides guidance and technical advice to underwriting and claims management regarding Risk Services issues, product selection, State reporting requirements, claims trending, and insurance to value on property.  - Assists the AVP, Risk Services and WRBC Regulatory Compliance staff to ensure compliance with applicable State requirements.  - Research, review and select reference materials for Risk Services staff and customers. - Facilitates Risk Services training seminars for staff and customers.  Manages staff of 5-9 direct reports. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and corrective actions for employees; addressing complaints and resolving problems.   - Must be fully vaccinated and remain fully vaccinated against COVID-19 unless prohibited by law. *

The Sr. Data Analyst is responsible for the quality of data development and maintenance of both standard and ad hoc reports. This role is responsible for creating and managing business intelligence (BI) and analytics solutions that turn data into knowledge, helping us to make better decisions. This is done by leveraging software tools to transform data into useful insights via reports, summaries, dashboards, graphs or charts. Candidates must be able to understand and work across different types of data including databases, spreadsheets, CSV files, and text files.   Key functions include but are not limited to the following: - Assembling large, complex sets of data that meet non-functional and functional business requirements. - Implementing processes and systems to monitor data quality, ensuring production data is accurate and available. - Performing data analysis required to troubleshoot data related issues and assist in the resolution of data issues. - Identifying, designing, and implementing internal process improvements for greater scalability, optimizing data delivery, and automating manual processes. - Performing quality assurance checks on new or enhanced reports. - Documenting work and updating technical documentation and end-user job aids. - Working with stakeholders and assisting them with data-related technical issues. - Translating business requirements into sustainable and efficient visualizations and reporting. - Overseeing the enterprise data quality standards. - Working with Corporate IT to ensure data security and compliance. - Managing standard business definitions and metadata for critical data elements - Contributing value-added ideas for analyzing the company’s business.  - Participating in various ad hoc projects focused on system conversions, profitability, competitor analysis, and metrics. - Producing and maintaining various monthly, quarterly and annual reports. - Creating financial reporting, dashboards and analysis tools. - Maintaining and monitoring data quality control reports; conduct periodic data quality audits. - Participating in data governance activities.

Berkley Industrial Comp, a member of W.R. Berkley Corporation, is seeking a dynamic individual charged with course setting and providing leadership and resources to a talented business development team.                 The Business Development Manager is responsible for development and management of profitable business initiatives and product marketing strategies for BIN’s mono-line workers’ compensation product in a specified territory.   Key Functions include but are not limited to the following: - Ongoing oversight and management of the territory to meet all strategic business goals and objectives on an annual basis to include planning, pipeline development, collaborative engagement and execution working under the direction of the Director of Business Development. Work hand-in-hand with regional underwriters to achieve premium and profitability goals.  - A deep understanding of drivers of Insurance/Workers Compensation profitability. Ability to demonstrate a balanced view when evaluating production and profit opportunities under various insurance/market cycle conditions. - Communicates preferred appetite, rate, safety considerations, and builds and monitors long-term relationships with agency partners throughout entire footprint. - Collaborates with all Berkley Industrial Comp departments to achieve organization-wide goals. - Monitor agency partners against objectives relative to profitability, production, and service performance. - Maintain agency/broker contracts per guidelines. Approves new partners in collaboration with the Director of Underwriting.

The primary responsibilities for this role will center on providing marketing and communications strategy for BIS that covers a 5 year overarching strategy. Using digital-first and physical marketing capabilities and experience in design thinking concepts as well as both company and multiple client marketing engagements. Develops and supports App-based engagements. Brings creative thinking and supporting distribution marketing capabilities geared to the client and key stakeholders marketing plan. Understands the business plan and strategy utilizing their business acumen and marketing prowess to service the client needs.   - Formulate an overall BIS marketing and communications plan tied to our Ops Plan and 5-Year Strategy, - A digital-first and physical marketing experienced professional, - A Strong grounding in English, Marketing and Psychology, meaning the mind, how it works, and how it affects desired ethical behavior, - Content writing experience, and familiarity with content promoters, - A visual and emotion-evoking Storyteller, - Experience with Design Thinking concepts - Experience with both Company & multiple Client marketing engagements, - Experience in developing and supporting App-based engagement, - Understand and deliver direct and indirect brand and competitive advantage marketing awareness to targeted, served PA business, - Understand the need and develop multiple tiers of PA client business marketing capabilities centered on the PA, not Berkley – ties to our Business Plan with each PA (more rate ownership, better profit, expanded top-line and expansion of offering making us more appealing to unrelated served PA biz), - Develop a customer journey map to create a social media presence that encapsulates all BIS “clients” in the risk transfer chain, - Vet and allow us to communicate via other, related and unrelated digital ecosystems, - Investigate and develop measurable network effects in our businesses, - Create supporting distribution marketing for distribution beyond CTS (partners with “plumbing person”), - Create and execute on a Workplace Violence / Violent Event Company, Client and Stakeholder marketing engagement plan, - Investigate and deliver on new ways to deliver policyholder materials and engagement thereby enhancing internal Op efficiencies, technology and reducing future headcount needs, and - To a lesser extent, Experiment in the wild letting the market decide.

The Claims Professional is responsible for the analysis and management of workers’ compensation claims for assigned clients, including minor and complex claims.  This position will review, investigate, and make decisions regarding coverage, compensability, and appropriateness of claims.  The position will process and document claims to ensure compliance with company standards, industry best practices, and legislative provisions. Acts in a fiduciary role on behalf of policyholders and negotiates claim settlements.   Claims Professionals conduct the handling of claims in the utmost of good faith in compliance with the rules, regulations and state statutes. Experience and the degree to which a claim professional can work independently to make sound decisions, reserve recommendations and drive outcomes will determine the hiring position, ranging from a Claim Representative I to a Senior Claim Representative. The Claims Professional is expected to function with a high degree of competency and independence. The use of sound judgment coupled with strong technical claim handling skills and consistent results are expected.    Key functions include but are not limited to the following:     - Analyzes and processes workers’ compensation claims by investigating and gathering information to determine the exposure on the claim. - Negotiate settlement of claims up to designated authority level and makes claims payments. - Calculates and assigns timely appropriate reserves to claims and continues to manage reserve adequacy throughout the life of the claim. - Calculates and pays benefits due; approves all claim payments; and settles claims within designated authority level. - Develops and manages claims though well-developed action plans; continues to work the action plan to bring the claim to an appropriate and timely resolution. - Prepares necessary state filings within statutory limits. - Actively manages the litigation process; ensures timely and cost-effective claims resolution. - Coordinates vendor referrals for additional investigation and/or litigation management. - Uses appropriate cost containment techniques including strategic vendor partnerships to reduce overall cost of claims. - Frequently communicates with all appropriate parties involved with the claim. - Maintains professional client relationships. - Actively executes appropriate claims activities to ensure consistent delivery of quality claims services.

Berkley Environmental operates regionally with offices in seven major cities. Local teams of highly skilled and experienced insurance and environmental professionals allow us to be close to our business partners. We provide customized environmental risk solutions for a wide range of businesses through a unique regional structure in which a single underwriter provides a total account solution by handling all required lines of business.   Responsible for providing the necessary support to the premium audit function, conducting timely quality reviews and processing of audits on the organization’s book of business. - Key customer service point of contact providing customer service to both internal and external customers. - Timely and quality review, processing and handling of the premium audits and disputes for all lines of business in all states. Review of accuracy includes all technical aspects of the audit. - Responsible to conduct audits for NJ based clients and any assigned clients by the Department Manger - Responsible to handle assigned audit disputes with objective of achieving successful resolution - Provide support to the underwriting teams regarding inquiries and with the proper classification of accounts. - Alert Premium Audit Manager of potential fraud situations. - Serve as an audit liaison between audit vendors, insured, agents and internal staff members - Additional tasks pertinent to the operation functions - Respond to all telephone and e-mail inquiries as needed, initiating contact with insureds, producers, or auditors to request additional information required for completing an audit - Completing all necessary reports and administrative tasks in a timely manner. - Work with Premium Audit Manager, supervisors and underwriting teams to help enhance existing programs to improve overall premium audit results

As our Litigation Manager you'll be responsible for ensuring quality and cost-effective litigation management through evaluation and oversight of the four person high-performing litigation team. You will be the primary leader of our internal litigation management staff and external defense counsel who support the internal litigation team and their pending inventory of claims. You would also have direct oversight of the litigation team’s handling of high exposure claims, litigation reviews, settlement days, and claims involving protracted and complex litigation. We'd rely on you to effectively evaluate claims for resolution and achieve desired results.   What you can expect:  - Internal mobility opportunities – be a key person in our succession plan - Visibility to senior leaders and partnership with cross functional teams - Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent - Opportunity to lead change - Benefits – competitive salary, paid time off, comprehensive wellness benefits and programs, profit sharing, 401k, tuition assistance and education   We'll trust you to: - Effectively ensure that the litigation specialists are evaluating, mitigating, and resolving litigated and high exposure workers’ compensation claims within delegated authority and in accordance with performance standards - Develop, maintain, and improve defense firm partnerships and performance - Evaluate the performance and effectiveness of defense firms through firm visits, litigation reviews, mediation, hearing and trial attendance, scoring with the defense firm audits, and feedback from claims adjusters, litigation specialists and management - Maintain open lines of communication with defense firms and regularly provides feedback on their performance along with the litigation specialist - Address any issues with legal billing to resolve disputes and ensure compliance with legal billing requirements - Coordinate and actively facilitate litigation file reviews with defense firms, adjusters and claims management to develop strategic action plans in accordance with our claims handling standards - Oversee the scheduling, preparation, and facilitation of settlement conferences with the litigation specialist, and assess their interaction with defense and plaintiff firms to effectuate settlements - Coach and mentor litigation specialists; conduct training for new hires and existing staff and oversee the coordination of relevant legal training seminars for claims staff in assigned jurisdictions - Maximize all aspects of our internal litigation management to include legal bill audit, stewardship reporting, predictive analytics, and Legal-X - Assist litigation specialists in monitoring and researching jurisdictional case law and statutory legal trends;communicate case and statutory law and legal trends that impact claims handling - Lead by example - be a positive contribution to the morale of the claims department - Continuously strive to improve our product and business results through innovation

Are you naturally inquisitive, a critical thinker who is passionate about improving the status quo?  Our close knit team is excited to add an experienced Loss Control Consultant.  In this role, you will provide loss control consultative support to our underwriting, agents, and policyholders.  You'll manage Arkansas as your territory providing loss control services to our policyholders across a variety of industries, helping them improve their safety practices.     What you can expect:   - Careeer mobility, access to tools and training, autonomy and agile environment - Visibility to senior leaders and partnership with cross functional teams - Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent - Opportunity to lead change - Benefits – competitive salary, paid time off, comprehensive wellness benefits and programs, profit sharing, 401k, tuition assistance and education We'll count on you to:   - Provide high quality, cost effective service to our customers which consistently meets or exceeds their expectations, and assists them in minimizing their losses - Act as the technical consultant to underwriters in risk selection and renewal decisions - Provide timely, professional reports and consultative support to our underwriters and other functions, as may be needed to assist in superior risk selection, pricing and retention of profitable business - Assist in the development of innovative, distinctive and cost effective service methods and tools to identify and quantify risk, and reduce losses - Help maintain targeted loss control files as required by statutory requirements - Research and compile technical document information as needed to provide consultative services to our customers - Distribute loss control technical bulletins as directed by Home Office Loss Control Management

The Receptionist will use the phone console to answer incoming calls and direct callers to the appropriate team members.  Specific usage of the related tools; Receptionist Handbook, Jabber, along with Outlook Receptionist group email instructions will provide proper call distribution for the in-office team members and work groups respective to the callers’ customer service inquiry level.  Related tasks common to the Receptionist role will include front desk coverage to assist in supporting a consistent best first impression of services and facility for the end customer.  Receptionist will greet visitors and support their contact to appropriate team members.      Duties • Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department. • Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable. • Answers questions about organization and provides callers with address, directions, and other information. • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. • Retrieves messages from voice mail and forwards to appropriate personnel. • Provides overhead paging for Company announcements and employee emergency calls. • Creates night and early close greetings as needed. • Updates visitor information and provides a professional first impression to visitors. • Participates in key roles during Fire Drill training practice with FMOS Team members. Maintains readiness of materials in the event of an emergency with current occupant listing and procedures to engage. Participates in the Office Service daily workflow types as assigned which compliment Team efforts, support in mass mailings and other correspondence needs.     Requirements   • High School Diploma or equivalent     Working Conditions and Physical Requirements   • While performing the duties of this job, the employee is typically required to sit and talk or hear. The employee is infrequently required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. • The employee must occasionally lift and/or move up to 10 pounds. • Specific vision abilities required by this job typically includes close vision, occasional use of depth perception, and infrequent need for distance vision, color vision, and ability to adjust focus. • The noise level in the work environment is usually moderate. • Most functions of this position are completed while sitting at one’s desk and working on a computer.    

The Policy Services Technician is responsible for setting up new policies following contractual rules and regulations, issuing new and renewal policies, issuing policy endorsements, responding to all agent/customer requests, offering renewals to current policy holders, analyzing and processing incoming correspondence and processing audits. Responsible for prompt and accurate customer service.   Key functions include but are not limited to the following:   Customer Service - Comply with contractual rules - Answer all types of customer telephone calls - Analyze correspondence to determine action needed - Prepare correspondence and do follow up if necessary Policy Issuance - Review all new business policies to determine the agency assigned - Set up new agencies in the computer - Assign new business - Set up new policies in the computer - Offer renewal to existing policy holders - Review all new business policies to determine the agency assigned Policy Maintenance - Issue endorsements based on correspondence, customer/agent requests, audit of prior year - Process cancellations/reinstatements - Update files for agent changes Policy Audit - Determine audit type (voluntary reporting or physical) Accountable For - Accuracy and integrity of data in the computer, on the policy, renewal offer, cancellation, endorsement and all other documents distributed outside or inside the organization - Meeting policy issuance standards for new and renewal policies - Meeting timeliness standards based on individual contract agreements and departmental standards - Meeting team timeliness and quality standards

Support the Corporate Claims department in drafting correspondence, performing legal and documentary research, assisting in the creation, maintenance and updating of files and databases, and generating operational reports and scorecards. Communicate and engage with law firms and Berkley operating units regarding claims and legal matters, and provide administrative support and assistance in other areas, as needed.   • Assist in claims case management, including establishing new matters, gathering and organizing materials relating to legal/claims matters, tracking and organizing updates, retrieving information and preparing case management reports, including for reinsurance recoveries. • Support maintenance of coverage and defense counsel panels, corresponding with counsel, assisting with rate increase requests, maintaining counsel database, and analyzing panel counsel usage. • Assist in law firm audits, scheduling, organizing audit materials, auditing, and preparing the final audit report. • Collect, review, analyze and evaluate data for complex/sensitive requests or legal documents and correspondence. • Create operational reports and scorecards, including monthly or quarterly reports. • Draft and send correspondence to internal operating units and external business partners. • Assist in maintaining and updating Department SharePoint site and other databases. • Assist in scheduling and organizing group meetings and conferences. • Maintain proficiency with company technology, including software and databases. • Establish, develop and manage effective working relationships with all levels of the organization. • [Assist in managing travel and completing expense reports.] • Assist in answering phones. • Other duties, as assigned