- To communicate with technical and non-technical individuals and teams - Work in a fast paced and dynamic production environment - Must be able to work independently with little supervision - Handle multiple tasks and projects with various and changing levels of priority - Provide technical support and direction to individuals and teams - Work irregular hours and on call rotation to meet business requirements - Strong customer service focus and sense of urgency - Superior problem solving and analytical skills - Dependable, self-motivated, organized, strong verbal and written communication skills

 Berkley Aspire is seeking an Associate Account Manager to join its growing Berkley Connect brokerage business.  This new position can be located in any of our three offices - Scottdale AZ, Richmond VA, or West Chester OH - on a hybrid schedule.  We would also consider a highly qualified remote candidate.   In this role you, you will service insurance policies written for Berkley Connect trading partners with Berkley sister companies.  We are looking for candidates with a strong customer focus, an eye for accuracy and thoroughness, and the ability to learn and apply new skills. This position is part of a dynamic team environment requiring high levels of collaboration and partnership.   Specific Duties: - Work closely with the Berkley Connect Broker to service insurance policies written for Berkley Connect trading partners with Berkley sister companies. - Service multiple lines of business including, but not limited to, Business Auto, Workers Compensation, Professional Liability, Pollution Liability, Product Recall, Directors & Officers, and Employment Practices Liability. - Enter and maintain policy transactions in Berkley Connect’s Agency Management System. - Manage policy premium billings, disbursements, and accounts receivable. - Interact with external brokers and internal underwriters and other stakeholders to process service requests. - Ensure compliance with Surplus Lines regulations in the placement of Surplus Lines policies. - Complete agency appointments and contracts for new Berkley Connect trading partners. - Maintain and update agency appointments as needed. - Monitor email accounts and respond in a timely and professional manner to email inquiries and communications. - Complete special projects assigned by management.

Berkley Aspire is seeking an Associate Underwriter to work within a production underwriting team producing commercial insurance products for selected retail agency partners.  Our products include Commercial General Liability, Commercial Property, Commercial Inland Marine, and Commercial Follow Form Excess.    This role can be located in any of our three offices - Scottsdale, AZ, Richmond, VA or West Chester, OH on a hybrid basis.   The Associate Underwriter has a primary responsibility for policy issuance and ensuring that service standards and compliance guidelines are met by analyzing information and having the opportunity to connect with their assigned agency partners.   Specific Duties - Under general direction, analyze renewal data, set up pricing using provided renewal pricing tools and issue renewal quotes and/or renewal policies as the guidelines dictate. - Assist other underwriters on assigned team with handling the issuance of binders, endorsements, cancellations, and, reinstatements for assigned agents within the service standard guidelines - Ensure underwriting files, service standards and compliance guidelines are adhered to and underwriting authority letter is followed at all times. - Rapidly evaluate, prioritize, and select most important tasks to handle for the assigned underwriting team. This includes but is not limited to: - Handling of assigned team’s general email inbox - Rating multi-location, multi-state accounts as needed for other underwriters on assigned team(s) - Ordering Loss Control reports from third party vendors when requested - Enter reinsurance cessions into reinsurance accounting system for payment reconciliation May perform other functions as assigned.

Berkley Aspire is seeking an Underwriting Technician.  This role can be located in Richmond, VA, West Chester, OH, or Scottsdale AZ.   The Underwriting Technician will provide processing and technical support to the Underwriting Department with a primary focus on submission clearance and policy issuance, ensuring all transactions meet production and quality objectives and are processed within company established service standards.  This position will be assessed based on productivity, accuracy, thoroughness, and ability to learn and apply new skills.   Specific Duties - Issuance of new and renewal policies accurately and completely within established service standards. - Reserving, clearing and set-up of submissions and transactions in accordance with established procedures and quality metrics. - Timely and accurate processing of policy changes including endorsements, cancellations, non-renewals and reinstatements. - Issuance of bind confirmations for new and renewal policies. - Inspection ordering. - Research and respond to agent/insured correspondence, calls and inquiries including requests for loss runs and copies of forms and endorsements. - Multi-line rating. - Assist with special projects as assigned. - Provide superior customer service to internal and external customers.  

As an intern with the Berkley Experience and Support Team, you will have an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge.  You will collaborate side by side with BTS employees in a variety of positions to complete challenging projects.  You will also get to interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry. - Knowledge of troubleshooting issues with PC/laptop hardware, Windows OS (Windows 10); MS Office Products - Install new images as scheduled and needed. - Maintain, install, and upgrade computers as necessary. - Perform testing of new operating systems and various software and hardware. - Working knowledge of the administration of Active Directory - Knowledge of the management of desktop inventory and software automation tools using SCCM-Microsoft System Center Configuration Manager & Software Delivery. - Experience with Installing hardware and software on desktops and laptops - Must be able to demonstrate working knowledge of major desktop software applications and networking concepts for troubleshooting purposes. - Experience with troubleshooting local printer problems - Work with and assist customers with installations, moves, adds, changes, refresh, testing and implementation of personal computer hardware/software systems for small projects. - Ability to review service tickets, solve and troubleshoot problems related to desktop computers, laptops, and different systems. - Self-starter with a good work ethic. - Demonstrated ability to communicate with technical and non-technical individuals and teams. - Proven track record of working in a fast paced and dynamic production environment managing multiple priorities. - Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements. - Must have a strong customer service focus and sense of urgency. - Experience resolving end users’ hardware and software issues in an IT environment. - Working towards a degree or equivalent with emphasis in computer science or related field; or equivalent combination of education and experience. - Candidates should have working knowledge of Windows 10, Microsoft Office Suite, Active Directory, networking and remote tools.

We have an opportunity for an Underwriting Associate join our Berkley Accident and Health (BAH) team!  This role will be based in our Hamilton, NJ office.   We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!      Key functions include but are not limited to: - Review and verify the completeness and accuracy of RFP's inputted into our underwriting system - Initiate communication with external parties, including TPAs and brokers, to request any missing documentation or on declinations - Ensure folders on the shared network drive contain the entire RFP and that the documents are housed in the appropriate folders for each case - Input both the specific and aggregate claims experience in the underwriting system, paying close attention to any missing information or information that requires compilation from multiple sources - During claim experience input, initiate screening of potential claimants of concern to present to the Underwriter - Using guidance learned from training and mentorship, begin to formulate initial rating recommendations to Underwriter, utilizing the journal notes in the system - Participate in underwriting review discussions in order to learn how Underwriters draw conclusions and make final risk selections from data presented during the setup and initial review process

This role fosters partnership between business and technology teams in designing, developing, and programming of systems applications and sophisticated reports. Additionally, it involves offering technical support to business partners while introducing business insights to our technology teams. This position will integrate into our agile teams, engaging in collaborative efforts to swiftly deliver high-quality software solutions.   - Establish and maintain positive relationship between business and technology teams to manage priority and expectations of overall issues and deliverables. - Have a good understanding of P&C insurance business, products, and markets, familiar with underwriting process from prior experience, be able to use the business background and process experience to drive progress. - Suggest improvements in processes used for requirements gathering, design specifications, and software development. - Work with end users and business partners to develop business requirements for multiple and/or high-profile projects. - Develop business specifications, write user stories for complex application systems and business reports. - Facilitate requirement and design discussions. - Provide subject matter expertise and deep functional product expertise, including upstream/downstream impact of changes. - Analyze business issues and problems with the purpose of providing systems solutions. - Able to make multiple recommendations on how to improve business processes/workflow. - Work with technology teams to effectively engage with business teams to develop, maintain, and continuously improve business systems and solutions. - Lead meetings with technology and/or business teams regarding projects, enhancements, and support in a streamlined way, for example, SAFe (Scaled Agile Framework). - Document and maintain documentation of systems and programs. - Assist with resource planning, project planning, and time tracking. - Analyze business rules and entry of coding into systems tables as required for systems applications to run properly. - Setup and maintain application system configurations and tables. - Generate reports and support business partners in their development of reports from system application data bases. - Provide quality assurance services to assure systems, reports and programs perform as designed. - Assist with unit testing of individual systems and reports. - Assist with end-to-end functional testing on assigned projects. - Provide end-user training and product presentations. - Provide 2nd Tier application support by coordinating with multiple technology and business teams. - Troubleshoot business issues with systems and reports. - Clarifies and escalates issue gaps through the change control process.

You will be leading a fast moving and cross-functional software engineering team that has a business first approach to technical problem solving. The team delivers critical path software across all functional areas of the insurance industry. As a leader of this team you would have the opportunity to contribute to transformation of the insurance business through technology as well as the personal and professional growth of team members. - Owning the software delivery process through all phases; - Hiring and training new developers; - Building mission critical business systems; - Reviewing the technology solutions created by the engineering team for accuracy and functionality; - Creating and overseeing the implementation of business system design plans; - Keeping up-to-date with industry trends and technology developments, and introducing them to the ecosystem where appropriate; - Collaborating with other engineering teams to bolster a cross-functional team vision; - Delivering reports and proposals to business; - Creating a budget and timeline for development projects and discipline growth; - Working closely with product and data teams to build a technology ecosystem driving business transformation - Providing a challenging environment for continual team growth.  

This is an exempt staff position involved in data and application development on the IT team. This position will report to and work closely with the AVP of IT and the business to support the strategic vision for bringing together application solutions for underwriting and workflow and data analysis. Critical thinking and analytical mindset are central for this role.   - Architect and lead the design process related to functions and applications that support workflow in the underwriting department. - Directly work with IT teams and underwriters to develop, support, and maintain application tools that leverage data structures in the data warehouse. - Work regularly with underwriting leadership to enhance and fine tune existing applications that are used in rating, quoting, and reporting process. - Translating business requirement to technical solutions. - Work with innovation team at BOG to provide guidance and advise on underwriting processes and automation related to application development. - Work closely with IT data team members to enhance and develop any ETL related to applications that support underwriter tools. - Manage and lead application projects with underwriting department. - Answer and support ad-hoc queries by underwriting to facilitate reporting and data analysis. - Develop and support complex Macro and VBA based Excel tools. - Develop SQL Server queries. - Design and develop data structures (i.e. tables, views, procedures) in database related to support and future underwriter tools

Adjust claims as assigned, to perform all claim duties associated with the investigation, evaluation, litigation management and resolution of all claims assigned. Caseload will have a heavy emphasis on litigated claims. - Understands and can apply coverage for the claims assigned. Issues appropriate RORs and disclaimers. - Conducts the necessary investigation, either by phone, or through independent adjusters, to determine coverage, liability and damages. - Evaluates, negotiates, and settles assigned claims within authority granted, or seeks authority for those claims in excess of authority. Files assigned will consist of coverage dispute complex claims and litigation including high severity General Liability, Professional Liability, Abuse or Molestation, Transportation, catastrophic injury and premises bodily injury and property damage. - Assigns and actively directs independent adjusters as well as defense attorneys. Complies with litigation management guidelines. - Keeps claim files maintained in a consistent and organized manner, diaries are kept current, and reserves are constantly assessed for adequacy throughout the life of the claim. - Complies with reinsurance and client reporting guidelines. - Issues loss and expense payments properly and on a timely basis. - Attends settlement conferences and mediations. - Reviews and recommends attorneys for approved attorney panel. - Occasional travel may be out of town requiring overnight stay.   May perform other functions as assigned

The purpose of the position is to bring both industry and legal technical expertise in the management of our largest and/or most complex claim matters. This will be a safeguarding / oversight role, working closely with the respective claim offices.   Provide technical and strategic guidance for high exposure and complex claims, including coverage and/or bad faith litigation, being managed by in-house claim departments of multiple operating units.   Assure that exposures are timely recognized, litigation strategies and resolution plans are well formulated and executed.     Effectively communicate with internal business partners as well as colleagues in underwriting, actuarial and executive management. The role requires technical expertise (both liability and coverage) across a variety of lines of business, the ability to establish effective working relationships with senior claims leaders across a number of claims operations, and aptitude in managing by influence rather through direct hierarchical reporting structure.   Key Functions Include:    - Collaborate with Operating Units to effectively manage Berkley litigation and complex/severe claims to optimum claim outcomes. - Inform other functional departments (underwriting, actuarial, finance) of positive/negative conditions noted during investigations which may impact company results. - Engage with reinsurance partners on claim issues and industry trends. - Drive favorable loss cost results by influencing, planning and guidance on individual severity/complex claims. - Provides ongoing analysis of technical material (i.e. case law, regulations) to determine the impact on claim operations and provide the necessary guidance and assistance to the claim office(s). - Serve as a mentor in the training and development of less experienced staff when necessary. - Provide input and guidance on trial strategy, policy limit demands, appeals, coverage issues, etc. - Work professionally and communicate effectively with all levels of the organization.    

As a CMDB (Configuration Management Database) Configuration Manager, you will play a pivotal role in ensuring the integrity, reliability, and accuracy of our organization's CMDB, and the integration and support of the Configuration Management process to the other ITIL processes such as Incident, Problem, Change, Release. Your primary responsibility will be to oversee the configuration management processes, ensuring that all configuration items are properly identified, documented, and controlled throughout their lifecycle. You will collaborate closely with various teams to establish and maintain configuration standards, policies, and procedures, ultimately contributing to the optimization of IT service delivery and operational efficiency.   - CMDB Governance: Develop and enforce CMDB governance policies, standards, and procedures in alignment with industry best practices and organizational requirements. - Configuration Identification: Lead efforts to identify and define configuration items (CIs) within the IT environment, ensuring comprehensive coverage and accuracy. - Configuration Documentation: Oversee the documentation of configuration items, including attributes, relationships, and dependencies, to facilitate effective configuration management and decision-making. - Change Management Integration: Collaborate with change management teams to ensure that all changes to configuration items are accurately recorded, evaluated, and incorporated into the CMDB. - Configuration Baseline Management: Establish and maintain configuration baselines to capture the state of CIs at specific points in time, facilitating effective change control and auditing. - Configuration Verification and Audit: Conduct regular audits and verification activities to ensure the integrity and accuracy of CMDB data, identifying and rectifying discrepancies as necessary. - Continuous Improvement: Drive continuous improvement initiatives to enhance the quality, efficiency, and effectiveness of configuration management processes and tools. - Stakeholder Collaboration: Work closely with various stakeholders, including IT operations, infrastructure teams, service desk, and application owners, to ensure alignment between configuration management activities and organizational objectives. - Tool Administration: Administer CMDB tools and related software applications, including configuration management databases, discovery tools, and integration platforms, to support configuration management activities effectively. - Training and Knowledge Sharing: Provide training and guidance to IT staff on configuration management processes, tools, and best practices, fostering a culture of accountability and collaboration.

Berkley Aspire is seeking a Senior Underwriter to join our dynamic E&S team.   This role can be located on a hybrid schedule in any of our offices - Scottsdale, AZ, Richmond, VA or West Chester, Ohio.  It can also be remote for the right candidate.   The Senior Underwriter will work with team to underwrite new business submissions and help service book of business and meet overall business objectives.   Risk transactions include, but are not limited to new business underwriting, inspections, endorsements, renewal underwriting and audits. Specific Duties - Review and Underwrite new business submissions for acceptability according to authority granted. - Serve as the primary back up for the Territory Manager and the Underwriting team. - Review and underwrite fast track and non-fast track renewals as needed, based upon authority granted, achieving renewal premium retention and rate change objectives. - Make sound risk and pricing decisions that achieve profitable loss ratios. - Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guideline - Achieve designated customer service standards. - Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction. - Review mid-term endorsement requests for acceptability up to the authority granted. - Review inspections to confirm accounts written are consistent with preliminary underwriting information and refer to underwriter when the inspection reveals unacceptable risk characteristics. - Utilize various underwriting tools to determine acceptable risk characteristics, accurate classifications, insurance to value, calculate rates, etc. - Review audits and refer to underwriter based upon authority granted. - Assist with training, mentoring and coaching of less experienced team members.

The Underwriting Assistant will provide general underwriting support to the Department including the processing of binders, policies, endorsements, submissions and other client related correspondence for new and existing Casualty General Liability accounts.   - Binder & policy issuance. - Processing of endorsements and related correspondence. - Requests additional information for subjectivities, endorsements, surplus lines taxes. - Issues notices of cancellation, non-renewal notices or reinstatements within authority. - Responsible for accuracy and maintenance documentation in underwriting files. - Detail oriented and uses sound judgement to problem solve. - Provides backup support for clearance processing. - Other duties as assigned.

  The HR Compliance Manager is responsible for defining and documenting policies and procedures related to the standards established by the business that comply with applicable external legislation/regulations.    The individual in this role is responsible for educating employees about regulatory and legal employment requirements that can affect the organization.  He or she will organize HR compliance training, research, communicate and update changes as it relates to US employment laws and regulations to ensure information is shared timely with relevant stakeholders.  He or she will also investigate HR work-related matters.    This role will involve supervisory responsibilities for Benefits/HR Compliance.   - Responsible for the preparation and delivery of HR compliance-based communications and training to employees. - Research changes in US employment laws and regulations, analyzes the effect of the changes on the organization, and communicates findings to HR leaders and key stakeholders. - Collaborates with HR process owners to review the maintenance of required compliance documentation / internal control practices is in accordance with applicable employment laws and regulations. - Monitors and appropriately responds to ethics hotline; conducts employee-related investigations as appropriate. - Responsible for the management, communication, revisions and updates to corporate HR policies and procedures, including Employee Handbook. - Ensures that HR Compliance process changes are effectively managed from a control perspective. - Leads HR Administration of HR Compliance Training records and reporting. - Responsible for Termination Processes related to RSUs, Severance Payment processing, etc. - Supervises Benefits Manager and Data Compliance and Benefits Administrator. - Handles sensitive employee data or reports in a discreet manner. - Keeps abreast of changes in US employment laws, regulations, and guidelines. - Collaborate with and support HR Managers with respect to compliance questions and issues.

To manage and support the business by implementation and delivery of all facilities / business management activities in an innovative, cost effective and efficient manner, within our Greenwich location. Ownership and responsibility for all Facilities Management and Health & Safety services to ensure a safe, secure, comfortable working environment that is fully compliant with and conforms to all local and state codes.   RESPONSIBILITIES: • Manage Greenwich facility operations - having responsibility for renovations, necessary projects, procurement and contract management, building and grounds maintenance; cleaning; catering and vending; health & safety; utilities and space management in addition to usage reports and analysis. • Full understanding to the necessary maintenance and operation of HVAC including all AHUs, Chillers, Boilers, etc. • Monitoring of BMS system including all temperature set points and controls. • Assists in operations and maintenance issues, troubleshooting and problem solving as required. • Recommends and implements improvements for preventive maintenance programs on an on-going basis and develop/maintain effective building-specific maintenance and safety procedure manuals. • Oversees all building systems including fire/life safety, plumbing, HVAC and electrical issues and must remain current with latest HVAC technology trends. • Manage and work with selected vendors to maintain building equipment, systems and furniture, including, but not limited to: HVAC, irrigation, sprinkler, fire alarm, electrician, plumbers, drywall, locksmith, landscapers and furniture installers. • Track performance and implementation of procedures and policies ensuring that relevant legislation is complied with and all team members are trained on policies and procedures. • Perform key holder responsibilities with 24 hour/7 days a week attitude. • Manage all changing projects without sacrificing user satisfaction during moves and expansions. • Purchase necessary office equipment and furniture, working with Procurement to make sure we use preferred vendors wherever possible. • Attain full understanding of the security/photo ID program/ VCTV/ fire systems within the facility. • Work closely with city officials and contractors as necessary to ensure the buildings proper safety code and continuous necessary building and ground improvements. • Ensure appropriate governance, advice, monitoring, policies, processes, records and training are in place in all locations to meet and exceed where possible statutory Health and Safety requirements. Working with the relevant enforcing authorities as required. • Management and accountability for overall business services budget. • Anticipate future developments with the buildings, their grounds, infrastructure, décor and other features in advance, ensuring that adequate planning and budgetary provision is made for maintenance and repair works and that continuity of service is optimized. • Identify contracts maturing / arising and plan for appropriate allocation of these contracts in advance, in line with the procurement policy. • To lead, manage and develop direct reports to maximize team performance and output by ensuring team members receive regular feedback through one to ones, team meetings, reviews and ad hoc feedback. • To ensure that Team members receive effective communication, training and development that is aligned to their roles and supports team progression.

We are hiring 5 -7 candidates to participate in our Associate training program, anticipated to begin in June 2024. - The associate program is a 12-month program. - The expectation upon successful completion of the program is to be assigned as an entry level underwriter or entry level claims adjuster. - Open to all office locations for underwriting (Boston, Jersey City, Philadelphia, Dallas, Chicago, Walnut Creek & Los Angles) and NJ or Texas for claims - Candidates will be pre-selected for either a Claims Associate position or an Underwriting Associate position - Each Associate will complete a rotation in our Underwriting and Claims Department with exposure to our other teams including Finance, Premium Audit, Sales and Marketing, among others. - Associates works under direct supervision. As an associate, you will participate in a training program that will combine coursework and on-the- job training.  - Associates will actively learn about property, casualty and environmental products, underwriting and claims philosophies, strategies, processes and procedures - Associates will establish relationships within the Company and industry and develop entry level sales and marketing skills. All trainees will: - Obtain a thorough understanding of the insurance industry - Learn the property, casualty and environmental products underwritten by Berkley Environmental - Learn the workflows, guidelines and processing steps within the business units - Learn to interact and collaborate with colleagues within the business units   Our Underwriting Associates will: - Learn to underwrite Berkley Environmental products (risk assessment, regulatory compliance, financial analysis and develop decision making skills) - Assist in underwriting and pricing accounts in accordance with business strategies. Formulate and communicate recommendations based on learned underwriting skills - Learn how to perform a financial analysis on the audited/reviewed financials or other financial information of insures using appropriate tools - Create and solicit renewal applications from the broker after reviewing the expiring policy and loss information. Communicate with the broker what is needed for the renewal and any changes to the terms and conditions of the policy - Underwrite endorsement requests from brokers and forward to the underwriting assistant to issue - Develop marketing skills with our agents, brokers and clients - Complete INS21, INS 22, & INS 23 courses

The Small Business Underwriter will produce new business as part of an assigned territory underwriting team(s). The SBU will help manage the assigned underwriting territory(s) to achieve profitable grown, including underwriting new business and marketing to our Agent partners. Identify new business opportunities and manage agency relationships.   This role can be remote for a highly qualified candidate.   Specific Duties - Review and underwrite new business submissions for acceptability according to authority granted. - Evaluate, accept, reject, or modify risks within established underwriting guidelines and authority.  Comply with company policies, procedures and rating plans when evaluating and managing risk. - Make sound risk and pricing decisions that achieve profitable loss ratios. - Achieve designated customer service standards with a focus on fast turn-around time. - Participate in territory team marketing calls, video conferences, and agency visits. - Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction. - Utilize various underwriting tools to determine acceptable risk characteristics, accurate classifications, insurance to value, calculate rates, etc. - Recognize and create cross-selling opportunities for other company products. - Actively market small commercial product to agents and travel within assigned territory, as necessary. - Reinforce our “ease of doing business” model by meeting or exceeding expectations and service standards on a consistent basis. - Continues to increase underwriting knowledge and skills. This may be done through formal education (AINS, ASLI, CPCU, CIC). - Operates according to underwriting authority as granted by Berkley Aspire. #LI-Remote  

Berkley Aspire is seeking a Small Business Unit Manager - this role can be located in any of our three offices on a four days in the office, one day remote schedule.   Our office locations are - Scottsdale, AZ, Richmond, VA, and West Chester, OH.   The Small Business Unit Manager will lead our Small Business Underwriting team to meet production and underwriting, profit and loss goals.  This individual will also coach and mentor their team in sales related, retail agency management in order to seek out and secure opportunities that drive surplus lines insurance products.    Specific Duties - Responsible for all production and underwriting (profit/loss) results for the production underwriting team - Lead and coach the production underwriting team through an advanced understanding of underwriting guidelines, state regulations, facultative reinsurance placement and OFAC regulations - Conduct performance management duties including KPI analytics - Participate on projects and initiatives as assigned by leadership - Review claims activity, loss control survey, and inspection reports for compliance with existing policies, handling exceptions as required and recommending improvements - Provide support to ensure accurate and timely servicing of accounts - Collaborate with other departments to resolve issues - Lead delivery of appropriate customer service levels - Determine and lead delivery of training and development based on individual and unit needs - Coaches, develops and provides feedback to associates - Manage relationships with WR Berkley regional carriers and territory teams – Work to initiate and execute cross selling strategies - Assist the production underwriting team with development and execution of sound action plans to drive business from key agents - Monitor, track and analyze the effectiveness of agency partnerships to support course corrections and decision making. #LI-RS1

As a Telephonic Nurse Case Manager, you will assess, plan, coordinate, monitor, evaluate and implement options and services to facilitate timely medical care and return to work outcomes of injured workers. - Coordinate and implement medical case management to facilitate case closure - Assess appropriate utilization of medical treatment and services available through contact with physicians and other specialist to ensure cost effective quality care - Review and analyze medical records and assess data to ensure appropriate case management process occurs while providing recommendations to achieve case progress and movement to closure - Responsible for assigned caseloads, which may vary in numbers, territory and/or by state jurisdiction - Acquire and maintain nursing licensure for all jurisdictions as business needs require - Coordinate services to include home services, durable medical equipment, IMEs, admissions, discharges, and vocational services when appropriate and evaluate cost effectiveness and quality of services - Document activities and case progress using appropriate methods and tools following best practices for quality improvement - Coordinate job analysis with employer to facilitate return to work - Engage and participate in special projects as assigned by case management manager - Occasionally attend on site meetings and professional programs - Review job analysis with physicians - Foster a teamwork environment - Maintaining and updating the Official Disability Guidelines (ODG) in reference to the injured worker status