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The VP, Head of IT Security Operations is responsible for developing and managing the Global Information Security Operations function enterprise wide. The SecOps team is responsible for providing security operations and engineering, vulnerability management and testing, security monitoring, incident response, security tools, and all other assigned InfoSec functions in a 24x7, large-scale global environment.
This leader will own and drive the global rollout of a more robust and formal approach to managing information security operations programs across all technology platforms and business environments. The structure of the program will be based on the goals, principles and strategy of the overall Global Information Security Enterprise Security Strategy at WRBC. At its core, the SecOps team will ensure appropriate information security operations while driving performance efficiencies based on the appropriate risk to technology and business environments. The SecOps head leader will optimize team processes to ensure efficient and effective delivery of services in a 24x7 ‘follow the sun’ operating model.
The Head of Security Operations program will interact with all levels of personnel, including executives, business operational heads and technical staff, to bring them together to implement controls that reflect business and operational needs balanced with legal and regulatory requirements and risks. This position is responsible for the Information Security Operations program that defines how information security technical controls are managed and measured. The responsibilities include developing programs such as vulnerability assessment and management, MSSP vendor management, security monitoring, security metrics and reporting and security incident response.
This team implements tools and controls to measure and articulate current risk levels and ensures that they are understood by stakeholders as appropriate. They design response programs to react to risks from cyber threat sources. The leader will work jointly across the enterprise with the Legal, Technology, human Resources, Audit and others in the development and management of the Information Security Program.
The leader will have a major responsibility in ensuring that a defined information security program is in place & monitoring of information technology security practices occurs to ensure information and technology infrastructure is:
- Secure from unauthorized access
- Protected from inappropriate alteration
- Confidential user and company data remains private
- The successful candidate will manage the effectiveness of the company’s information technology security program, including progress on remedial actions, and
Serve as an internal information security consultant and subject matter expert
- Manage information security risks by routine assessments and developing a risk management plan
- Produce scheduled reports of the status of IT’s compliance with WRBCs Information Security Program
- Participate in risk assessments and the development of risk management plans
- Ensure the ongoing integration of information security with business strategies and requirements
- Lead an incident response team to contain and investigate security events, and prevent future information security breaches with detailed root cause analysis.
- Develop remediation plans for process/policy related information security vulnerabilities
- Develop and maintain technology and operations roadmaps for security infrastructure components, including but not limited to intrusion prevention/detection, security firewalls, user monitoring, and security information & event management (SIEM)
- Partner with other Information Security leadership team members to collectively build and drive the Information Security Program, Strategy, and Roadmap
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Position Purpose
To provide prompt, fair and effective Inland Marine claims service for Insureds and claimants through the use of phone and correspondence. This position will primarily focus on Legal Liability Inland Marine lines including Cargo Legal Liability, Contingent Cargo and Brokers Legal Liability, and Warehouse and Riggers Legal Liability. However, the position will not be limited to these lines. Core lines of business include Commercial Property, Builder’s Risk, Contractor’s Equipment and Motor Truck Cargo Legal Liability; plus various other specialty Marine products.
Essential Duties and Responsibilities:
- Investigation of claims made by Insureds and claimants. Including but not limited to proper coverage determination and/or liability determination, 24-hour contacts, taking of recorded statements. Evaluate and negotiate settlements including denial of claims either not covered or where no liability exists. Obtain proper forms and documents.
- Establishing and maintaining proper reserving throughout the life of the claim file. Maintain appropriate diary schedules of all claims in the care and custody of the adjuster. Evaluate estimates and bills for accuracy and applicability to coverage relating to the type of claims submitted.
- Complete all necessary reporting forms according to procedures on a daily basis. Entry of proper claim reserves, and claim payments. Maintain in chronological order; appropriate file notes on the system. Initiate subrogation and dispose of salvage according to established procedures.
- Inform the Underwriting Department of risk hazards discovered through the investigation of the claim. Advise supervisor immediately of all claims of a severe nature or exceeding settlement authority.
- Direct attorneys, independent adjusters and other vendor/experts on claims in litigation or that require outside assistance. Attend mediations and settlement conferences when warranted.
- Strictly adhere to all claim best practices and operate within set authority level.
Other Duties:
- Assist in training of other personnel as directed and maintain a good working relationship with supervisors, associates, agents and the public.
- Participate as a thought partner by giving and receiving constructive feedback and championing continual process improvement.
Performance Expectations:
- This position will be assessed based on achievement of the following elements of performance: Attainment of goals/standards for this position; Dependability (Appropriate use of time and resources, including but not limited to phone use, attendance, promptness, funds or asset use); Customer service/sensitivity (of internal and external customers); Teamwork.
- Other additional elements of performance will impact this position and will be provided by the supervisor of this position.
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Job Summary
This role is responsible for ensuring product and underwriting excellence for one or more lines of business through management of a product(s) and set of industry groups. Leads, manages, and develops new and existing commercial lines products, including top line growth and bottom line profit for their assigned products and industry groups; measurement of product performance, rate plans, regulatory compliance, rate adequacy, policy forms, competitor analysis, guidelines and rules. A Subject Matter Expert (SME) for his/her given product(s) and assigned industries.
Primary Job Duties & Responsibilities
- Drives the implementation of strategic and operational objectives related to their product line/industries.
- Ensures the achievement of continued profitability, growth and/or operational efficiencies for a product line or industry segment
- Drives product development and implementation in conjunction with Underwriting Managers. Manages the development and review of recommendations concerning new coverages and contracts or revisions to existing contracts and endorsements.
- Manages policy forms for assigned products; approves changes to broaden or restrict coverage.
- Develops, conducts and reviews internal audits. Identifies opportunities for improvement and implements action plans to address underwriting quality gaps. Delivers training and provides guidance to underwriters to ensure quality underwriting decisions are consistent with company policies and programs, and in compliance with state laws and regulations.
- Participates in rate review process; coordinates rate reviews and changes with Actuarial.
- Makes pricing recommendations and collaborates with others on rate changes;monitors usage and profitability of pricing programs; assesses the impact on the in-force book, new business production and agency force.
- Manage the regulatory filings for each product; ensure regulatory compliance of forms and rates, including up-to-date forms.
- Acts as a Home Office referral person for providing approval outside of Field authority that falls within their assigned product(s) or industries; approves exceptions to strategy, guidelines and authority for product line or industries. Reviews underwriting exception activities and provides timely approval as needed.
- Creates and communicates underwriting guidelines and approves changes and additions for assigned products or industry groups.
- Collaborates with business partners in Risk Control, Actuarial, Claim, and Compliance to address governance and compliance issues related to underwriting practices.
- Evaluates product and industry underwriting performance based on financial analysis. Includes rate, reserve adequacy, operational, planning and product and industry reviews. Provides results to members of the underwriting management team and develops plans to resolve issues.
- May directly supervise Product Specialists (future)
Competencies
- Accountability
- Communication
- Customer Focus & Team Work
- Flexibility
- Innovation & Initiative
Supervisory Responsibilities (future)
- Carries out supervisory responsibilities in accordance with the Company’s policies and applicable laws
- Creates a high performance culture through effective communication, quality goal setting and proactive management of performance.
- Provides regular and effective feedback, coaching and guidance. Establishes development plans for employees to address knowledge gaps and facilitate career growth.
- Partners with Human Resources to make hiring, termination and compensation decisions.
Knowledge and Skills
- In-depth technical knowledge of underwriting theories and practices
- Ability to effectively interact and communicate with all levels of external and/or internal business partners.
- Ability to develop and deliver effective informational and training presentations
- Ability to drive results by identifying, and resolving problems within scope of responsibility.
- Excellent verbal and written communication skills.
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- Manages and guides the performance and professional development through coaching and mentoring of technical staff, including performance evaluations and salary reviews.
- Performs regular file reviews and audits to determine compliance with best practices.
- Responsible for controlling expenses within the Department guidelines.
- Facilitates and promotes consistent, positive Department financial results by actively strategizing with and providing appropriate guidance and authority to technical staff. Requires technical knowledge and experience, including an understanding of coverage and contract law, investigation, legal liability, litigation and reserving.
- Understands and utilizes existing technology resources and data to measure and monitor financial and performance trends.
- Facilitates the improvement of all systems applications utilized in the Department, including CWS, Va3i and Data Oasis, for successful and efficient claims handling and related workflow processes.
- Responsibility for various projects related to achieving Department goals (i.e., cost management, quality assurance, SIU, training and development, etc.)
- Regular participation in the interviewing process for potential new hire candidates.
- Occasional responsibility for handling claims that are very complex and/or involve sensitive or confidential information.
- Reviews and approves coverage letters and responses to regulatory agency inquiries.
- Reviews and approves Large Loss Reports.
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Job Summary
Contributes to meeting growth and profitability goals within an assigned territory. Underwrites commercial property and casualty accounts by determining risk acceptability and pricing in accordance with established underwriting guidelines and within established authority level.
Primary Job Duties & Responsibilities
- Assesses new commercial insurance risks and determines accurate classification of business, policy contract forms and pricing of risk. Accepts and prices risk in accordance with established underwriting guidelines and within authority level.
- Reviews renewal accounts for acceptability by examining business operations, classification, contract forms and loss activity. Determines price in accordance with established underwriting guidelines and within authority level. Reviews endorsement requests exceeding Underwriting Assistant’s authority level and takes appropriate action.
- Develops, expands and/or enhances agency relationships to promote profitability and growth of new business and the retention of existing business. May travel assigned territory to meet with agents to enhance business relationships.
- Collaborates with claims, risk management and other underwriting staff as needed to ensure prompt and professional underwriting service is provided.
- Serves as technical underwriting resource to team members and agents regarding products, coverages and rating procedures
Competencies
- Accountability
- Communication
- Customer Focus & Team Work
- Flexibility
- Innovation & Initiative
Knowledge and Skills
- Ability to effectively organize, prioritize, and manage multiple priorities
- Communicate with a high level of professionalism with internal and external customers
- Work in a self-directed environment
- Develop and maintain strong business relationships
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Job Summary
Contributes to meeting growth and profitability goals within an assigned territory. Underwrites commercial property and casualty accounts by determining risk acceptability and pricing in accordance with established underwriting guidelines and within established authority level.
Primary Job Duties & Responsibilities
- Assesses new commercial insurance risks and determines accurate classification of business, policy contract forms and pricing of risk. Accepts and prices risk in accordance with established underwriting guidelines and within authority level.
- Reviews renewal accounts for acceptability by examining business operations, classification, contract forms and loss activity. Determines price in accordance with established underwriting guidelines and within authority level. Reviews endorsement requests exceeding Underwriting Assistant’s authority level and takes appropriate action.
- Develops, expands and/or enhances agency relationships to promote profitability and growth of new business and the retention of existing business. May travel assigned territory to meet with agents to enhance business relationships.
- Collaborates with claims, risk management and other underwriting staff as needed to ensure prompt and professional underwriting service is provided.
- Serves as technical underwriting resource to team members and agents regarding products, coverages and rating procedures
Competencies
- Accountability
- Communication
- Customer Focus & Team Work
- Flexibility
- Innovation & Initiative
Knowledge and Skills
- Ability to effectively organize, prioritize, and manage multiple priorities
- Communicate with a high level of professionalism with internal and external customers
- Work in a self-directed environment
- Develop and maintain strong business relationships
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To provide support to the underwriters through the rating and computing of premiums on policies and endorsements, including preparation for policy writing and statistical information for coding
- Rate package policies and excess if applicable
- Rate and Compute premium on quotes, polices and endorsements including experience rating and ISO rating
- Issue policies and endorsements
- Prepare rating worksheets
- Follow-up with outside companies regarding ancillary lines of coverage
- Ability to work with agents/brokers, supplying appropriate data
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- Looking for a leader and critical thinker with their finger on the pulse of emerging technologies as well as a firm grounding in existing ones.
- Ability to effectively multitask with strong attention to detail.
- Program and process troubleshooting, finding patterns and logical thinking.
- Excellent business analysis and communication skills.
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SUMMARY
Provides development, maintenance & support for various database environments that span multiple lines of business. This role also includes technical support to more junior team members to ensure delivery of timely and accurate information to our customers throughout the company.
RESPONSIBILITIES
- Acts as senior level contact and expert for SQL development on database projects. Leads projects with minimal supervision while working within a team environment.
- Database development responsibilities will include:
Install server software
Configure database servers
Monitor and maintain system health and security
Design backup processes for server and associated data
Create accounts for all users and assign security levels
Establish a disaster recovery protocol
Provide end-to-end technical support and problem resolution
Schedule and perform regular server maintenance
Create database management procedures
Evaluate data analysis models and procedures
Participate in company’s cross-training program
- Responsible for interpreting programming specifications to ensure DB component will support business needs.
- Provides Level II / III production support for the Company Policy Administration system by troubleshooting and fixing issues.
- Works closely with BTS (Berkley Technology Services) developers & NIC (Nautilus Insurance Company) DB team on interface development & support.
- Uses SQL to write complex stored procedures, triggers, and packages; assists other IT functions with their SQL needs. Assists DB Architect in data or system conversions as needed.
- Interacts daily with DB team to understand business processes and key reporting requirements.
- Adheres to established standards, procedures and methodologies for problem analysis, concept evaluation, systems design, database development, modification, testing, and evaluation to ensure quality and consistency.
- Assists in general IT database tasks, projects or initiatives, when necessary.
- Consults with team members/business to gather data requirements and translates those requirements into data flows, mappings, business rules and outputs for various users.
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The responsibilities of the AVP, Actuary include:
- Strategic Development – Meaningful contributions to business growth & margin expansion initiatives
- Ensure that price levels and loss reserves are adequate
- Assess the profitability of the business being underwritten
- Assist finance with financial reporting requirements
- Manage research and analysis required for strategic initiatives
- Assist with reinsurance analysis and catastrophe modeling
- Strong commitment to the WRBC/Berkley FinSecure culture: innovative, transparent & engaging
- Collaborate with other business units and co-workers to support Berkley FinSecure’s strategies & initiatives
- Responsible for monthly rate monitor reporting and analysis
- Responsible for quarterly reserving analysis including presenting reserve position to W.R. Berkley executive leadership
- Responsible for determining expected loss ratios during the annual budgeting process
- Responsible for profitability analysis to determine is desired returns are being realized
- Assist finance with the preparation of quarterly financial statements, including Schedule P
- Work with underwriting to analyze price adequacy, develop rates/rating plan
- Provide actuarial justification for filed rates
- Provide individual risk rating for large accounts
- Provide analysis to assist with treaty reinsurance renewals
- Provide facultative reinsurance analysis as needed
- Review rate change data provided by BSS and support BSS data calls
- Assist on special projects as assigned by IT, claims, finance, or operations management
- Attend industry or customer conferences, conventions or meetings
- Other duties as may be appropriate to underwrite an assigned book of business for the company
- Some over-night travel is required
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Responsible for all technical aspects of claim management for assigned files including compliance with all established performance guidelines. Performs workers’ compensation claims adjudication and investigation.
- Properly investigate and handle all types of workers’ compensation files including lost time, litigation and long term exposure within predetermined claim-handling guidelines.
- Initiate return-to-work discussions with the employer and effect return-to-work for the injured worker.
- Establish timely and appropriate case reserves
- Investigate and manage subrogation and negotiate settlements.
- Use automated diary system to issue indemnity benefits and provide claim management.
- Accurately calculate and pay wage loss and other benefits.
- Assign rehabilitation and monitor costs and outcomes.
- Document all action plans and evaluations for claim resolution.
- Maintain organized electronic files.
- Interact with clients to establish/improve communication and service capabilities.
- Interact and communicate with state agencies, attorneys and other providers.
- Address customer complaints and inquiries in an exemplary and professional manner.
- Achieve specific performance outcomes related to quality and quantity of work as established by management.
- Provide cost containment for individual claim and overall claim costs for account to achieve account profitability.
- Approve medical and rehabilitation payments for check entry staff or define medical and rehabilitation payment parameters for WC Claim Technicians per office procedure.
- Conduct in person claim reviews when scheduled or requested.
- Perform the duties noted in the position descriptions in accordance with the BRAC Claim Handling Guidelines - Workers' Compensation
- Occasional travel may be out of town requiring overnight stay.
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Berkley One, a Berkley company, is hiring for the position of Administrative Receptionist. The job location is Morristown, NJ and supports Berkley One, Berkley Cyber Risk Solutions and other W.R. Berkley teams located in this office.
Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.
About the job
Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.
The Administrative Receptionist will work with all of the teams to play a key role in managing certain functions in the office and presenting the face of the local Berkley companies. This role is responsible for providing front office reception and administrative duties for multiple growing businesses.
The ideal candidate is motivated, outgoing, deeply responsible, organized and detail-oriented. The candidate sees what needs to be done and takes the initiative to do it.
What you will do
- Act as first point of contact for all visitors, determine nature of business, and announce visitors to appropriate personnel. Monitor visitor access and issue passes when required, coordinate visitor parking
- Coordinate mail and express package delivery for the office. Process and distribute all mail in a timely and appropriate manner according to company guidelines. Check and sign for deliveries, distribute packages accordingly. Ensure that postage machine is charged and maintained
- Order, receive and maintain office supplies and necessities (coffee, snacks, business cards, printing, various office supplies, copier/printer/scanner maintenance, shredder pick-up, etc.). Ensure that both kitchen and supply rooms are fully stocked at all times
- Provide logistical support to in house meetings, to include preparation of meeting and conference rooms and assist in arrangements for catering, including set-up and clean-up
- Manage multiple calendars, reserve conference rooms; organize and schedule appointments and conference calls accordingly
- Organize and book travel arrangements for senior managers and others as requested
- In collaboration with IT, coordinate work space, computer and supplies for new employees
- Review and update on a regular basis the telephone list, call tree, Continuity Plan, Contingency Plan, organization chart, seating chart, office rosters, HR bulletin boards
- Act as a liaison with building management, as required, coordinating all building passes for Home Office employees, building access and communications regarding building announcements and services
- Contribute to team-wide communications and participate in organization events and discussions on related topics and projects
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- Learn how our business works at all levels of the organization and customer base (internal, policyholders, agents, etc.).
- Participate in planning the user experience for all aspects of our online presence.
- Take a leading role in designing the design and mechanics of our customer portal and future offerings.
- Design and implement projects (research, sketch, code, test, roll out), involving stakeholders across the organization.
- Stay on top of trends and new technology - Identify future tools and strategy, and create the business case for adoption and implementation.
- Work closely with the IT and Marketing teams to manage timelines, resources, and communication strategy.
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POSITION SUMMARY/OVERVIEW:
Responsible for managing the underwriting workflow and processes for assigned book of business. Work with underwriters and producers in servicing commercial technology accounts.
ESSENTIAL RESPONSIBILITIES/FUNCTIONS:
The essential functions include, but are not limited to the following:
Handle renewal preparation on accounts within assigned territory as directed by underwriter and /or manager. This includes, but is not limited to:
- Preparing and analyzing account loss history reports
- Ordering and analyzing motor vehicle records
- Order and analyzing modeling to properly evaluate catastrophic exposures such as flood, earthquake and wind exposures
- Ordering risk control surveys
- Preparing risk analysis and working with underwriters to properly evaluate exposures on assigned book of business
- Review and analyze applications and obtain missing information from producers.
- Underwrite and process endorsements
- Communicate with agents on matters pertaining to renewal submissions, endorsement requests and other day to day service items.
- Provide clear instruction and guidance to support staff.
- Maintain records and prepare required reports on activity as needed.
- Document underwriting files to decisions.
- Operate according to underwriting authority as delegated by manager.
- May handle a book of renewal business depending upon experience.
- May perform other functions as assigned.
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Job Summary
This position will provide processing and technical support to the Underwriting Department. This position will be assessed based on productivity, accuracy and thoroughness, and ability to learn and apply new skills.
Roles and Responsibilities
Responsibilities include, but are not limited to:
- Multi-line rating
- Issuance of multi-line quotes and policies
- Issue bind confirmations for new and renewal policies
- Process policy changes which include endorsements, cancellations, non-renewals, and reinstatements
- Resolve problems relating to processing and eliminate delays
- Inspection ordering and recommendation letters
- Responding to agent’s and insured’s requests for loss runs and copies of forms/endorsements.
- Reinsurance entries and cargo filings.
- Assist with submission and transaction set ups
- Assisting in the quality control /peer review process for the Underwriting Services team.
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Summary
Investigates moderate to highly complex commercial property, casualty and/or workers’ compensation claims
in a prompt, equitable manner by analyzing coverage, liability/compensability and damages; evaluating
reserves; and negotiating settlement or conclusion of claim. Demonstrates a proven ability to handle complex
coverage, liability and damage issues. Manages select litigated claims.
Essential Duties & Responsibilities
Examines and analyzes policies, contracts and claim forms to determine coverage. 25%
Investigates loss in a prompt manner by telephone, correspondence or on-site investigation to determine the
extent of the Company’s liability. Requests necessary reports, e.g., police reports, fire reports, medical records,
property damage inspections, etc. Utilizes independent adjusting services to assist in the claim investigation
as appropriate. Establishes accurate claim reserves and re-evaluates exposures and reserves during the life of
the claim. Correctly enters claim data and file documentation into claim and related systems for reporting
purposes. Negotiates settlement or conclusion of claim. 65%
Consults with Litigation Specialist, Claims Supervisor or Claims Manager when claim cannot be resolved and
moves into litigation. Collaborates with Home Office Claims staff on claim files in subrogation, arbitration and
salvage recovery. 5%
Mentors and coaches Claims staff. 5%
Performs other related duties as assigned by management.
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Analyze and underwrite existing and prospective private company accounts seeking Directors and Officers, Employment Practices, and Fiduciary Liability insurance coverage. Develop relationships with key brokers to increase the submission flow and quality of new business prospects.
Responsibilities include but are not limited to:
- Prepare thorough underwriting work-ups that contain a detailed financial analysis, claims/legal history, and a review of significant recent corporate events for each new business and renewal account.
- Communicate with brokers during the renewal process to ascertain the client’s renewal expectations and on new business accounts to find the best opportunity for successfully winning the business.
- Participate in client meetings designed to address each account’s risk factors and mitigation approach.
- Work with senior managers to rate and price new/renewal accounts and draft all quote/binder letters and issue the policy.
- Responsible for maintaining the underwriting files on all in-force and lost/declined accounts.
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To produce and manage a book of business and a territory of agents, achieving profitable growth.
ESSENTIAL FUNCTIONS:
- Manage assigned territory of agencies including regular contact and visits with key territory agents.
- Solicit desirable business from assigned agents.
- Screen new and renewal submissions from agents and obtain missing information.
- Communicate with agents on matters pertaining to new and renewal submissions and service items.
- Determine degree of risk, specifying applicable endorsements and applying pricing to ensure overall profitable risk selection.
- Prepare and present quote proposals to agents / insureds.
- Follow-up on all new and renewal business quotations in order to obtain the order to bind coverage.
- Provide clear instruction and guidance to rating and processing personnel.
- Order & review inspections, motor vehicle reports, or other reports as needed for underwriting of risks.
- Maintain records and prepare required reports on activity and production.
- Maintain and update underwriting files, including documentation of core underwriting thought process.
- Ensure account stewardship, partnering with Claims and Loss Control staff to do so.
- Operate according to underwriting authority as delegated by manager.
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JOB FUNCTION:
Assist in the production and maintenance of business by providing administrative support to the underwriting departments that is timely, efficient and representative of the high standards set by the company.
JOB RESPONSIBILITIES:
Underwriting Documents Processing
- Accurate data entry of all new submissions on a daily basis, identifying lines of business and entering accurate information into the system.
- Consult with individual Underwriter’s when necessary to ensure accurate submission entry.
- Assist in attaching additional documents to submissions and/or policies.
Reception Duties
- Provide primary backup support to the receptionist, including answering phones and related telephone system functions as well as greeting visitors and providing hospitality.
Office Services Duties· Assist in providing administrative support functions for the office services department including processing letters and memos, mail delivery, and delivery of mail and packages as neededOther Duties
- Special projects as assigned.