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Under moderate supervision, reconcile insured’s accounts and discrepancies and assist team in resolving matters pertinent to the processing and recovery of insured’s balances. This position will also provide processing and back-up support to the Surplus Lines Tax Specialist. This position will be assessed based on customer focus, productivity, accuracy and thoroughness, and ability to learn and apply new skills.
Responsibilities
- Research, correct, provide phone assistance and correspond with agents, policy holders, and mortgage companies regarding issues with billing, payment processing, installments, cancellation notices, audits, commissions, or refunds on a daily basis.
- Coordinate with Underwriting and/or Agents regarding policy rewrites, receipt of monies for reinstatement and cancellations, and payment options.
- Receive, review, and perform data entry in billing systems for various transactions and rejected payments.
- Enter, correct, and process cash entries daily.
- Review, process, and mail notices, acknowledgements, monthly agent account statements and other correspondence.
- Monitor email accounts and respond in a timely and professional manner to email inquiries and communications.
- Maintain and monitor disbursements in the billing system for timely issuance of credit balances to policy holders or agents.
- Audit and reconcile accounts, coordinate with other departments to properly establish commissions, premiums, and other monies.
- Responsible for maintaining the company receivables by following the statutory guidelines of clearing aged transactions timely.
- Proactively research and address all outstanding receivables before they reach 90days.
- Provide support to all interdepartmental personnel as requested or assigned.
- Complete special projects assigned by management.
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The Underwriting Manager manages the day to day activities of production underwriters and coordinates their activities with internal and outside personnel. Operates within a letter of authority for referral underwriting and quality control. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.
Responsibilities
- Supervises, coordinates, and monitors activities and results of the production underwriting team to obtain and ensure accurate, quality work while at the same time maintaining high production standards.
- Monitors workflow of unit to ensure work is done in a timely fashion and deadlines are met.
- Provides technical guidance and expertise to underwriters. Conducts agency visits as required by company standards and coaches production underwriters in successful agency interactions. Helps production underwriters analyze agency production progress and put together action plans for agency management.
- Recommends procedural changes and plans, organizes and implements these changes. Keeps current on all changes effecting unit's work production and on changes within the insurance industry.
- Responsible for the profitability and production of the team per annual goals and budgeting.
- Arbitrates and solves issues between agents, insured's, or other departments.
- Develops and utilizes management reports to assist in monitoring team and individual underwriter results.
- May testify in court and/or participates in the taking of depositions as needed on claims or coverage issues.
- Participates in pricing reviews.
- Oversees training and development of staff. Evaluates and gives guidance to staff on an on-going basis as to their abilities and duties and makes personnel recommendations to ensure proper and optimum use of personnel.
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This is an opportunity for a candidate with strong SQL and Excel skills and at least 2 years’ experience in casualty insurance to develop knowledge in ERM.
In addition to strong SQL and Excel skills, the role requires a Bachelor’s degree with a minimum GPA of 3.0 in Science, Technology, Engineering, Mathematics, or Actuarial Science
The primary functions of the role include responsibilities across three broad areas:
- Casualty accumulations, assisting the AVP, ERM with the following:
- Review of casualty exposure data provided by our operating units for completeness and accuracy
- Query and discuss casualty exposure data with our operating companies based on these data reviews
- Engineer and load the casualty exposure data into our proprietary casualty accumulation system
- Develop and produce operating company accumulation reports
- Develop documentation across the entire casualty accumulation system cycle
- Peer review of gross accumulations
- Review and validation of data from other sources, and identification of opportunities to adopt these alternative data sources
- Cyber accumulations, assisting the VP, ERM with the following:
- Improve efficiency of cyber insurance data collection and collation process
- Assist with quality review of cyber insurance data
- Create database to house cyber insurance data
- Develop and produce reporting from this database to meet internal and external reporting requirements
- Develop documentation across the entire cyber insurance accumulation cycle
- Catastrophe accumulations, assisting the corporate catastrophe modeling team with the following:
- Review and validation of data from other sources, and identification of opportunities to adopt these alternative data sources
- Develop more efficient means of collecting and collating data related to catastrophe exposures
- Assist in identifying and implementing process and reporting improvements related to catastrophe modeling results and catastrophe exposure aggregations
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This role will involve interactions with our operating companies and our enterprise data warehouse team to ensure that modeling data is “best in class”, and the processes around the collection, collation and analysis of the modeling data are efficient, robust and well documented.
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This is an opportunity for a candidate with strong SQL and Excel skills and at least 2 years’ experience in insurance to train as a catastrophe analyst. The role would also suit candidates with up to 3 years catastrophe modeling experience.
The primary functions of the role include:
- Modeling US natural perils and terrorism accumulations for property and workers’ compensation business lines for several of the Group’s operating companies
- Communicating modeling results with the operating companies, and assisting them in fully utilizing these results in their pricing and exposure management
- Collating and reporting on catastrophe aggregations
- Assisting with corporate reporting on catastrophe modeling
- Assisting in the development of broad exposure-based models to estimate potential natural peril losses in business lines that do not fit within the commercial cat models
- Developing and implementing reporting and data solutions using SQL Server
- Participating in the design of operations and procedures to improve Catastrophe Modeling process
This challenging and rewarding role involves a high level of interaction with our operating companies, providing catastrophe modeling and analysis through the entire modeling cycle. Training will be provided in the principles of catastrophe modeling and the use of RMS modeling software.
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Underwriters will be assigned to a particular geographic territory or product category and will be expected to promote profitable written premium growth and favorable loss ratios in accordance with BCIM Best Practices, Underwriting Guidelines, Line of Business risk appetite, and personal Underwriting Authority. Underwriters may also be required to oversee the efficiency and effectiveness of other Underwriters and Technical Assistants.
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The Underwriting Technical Analyst is a member of the workers’ compensation product team within the underwriting department, and collaborates closely with production/field underwriting, technology and other teams on underwriting projects. The position contributes to development and implementation of underwriting appetite, guidelines, tools and systems. Primary responsibilities include defining, implementing and testing underwriting, operational and system enhancements to improve quality of underwriting and efficiency of underwriting processes. Other duties include research, analysis, documentation and communication in support of the company’s underwriting functions and projects. The Underwriting Technical Analyst will assist in providing California and multi-state support to underwriting staff by maintaining and disseminating reference and learning material, producing reports, and conducting training. The position also involves regulatory/corporate compliance and reporting activities, and quality control.
Responsibilities include:
- Assist in providing California and national research and expertise on various subjects to support company expansion of underwriting strategy, procedures, and systems development.
- Collaborate in the development, implementation and maintenance of underwriting programs and tools.
- Assist and frequently take lead role in system projects (configuration, enhancements, updates) by writing system requirements, coordinating with BSA’s and developers, drafting test cases, performing user testing, and providing documentation and training.
- Build and maintain underwriting databases such as competitor intelligence database, training and reference material database, manuals database.
- Perform research and documentation of new/current laws, statutes, and regulations and communication with appropriate departments. Perform competitor tracking and rate studies.
- Assist in compliance projects and perform underwriting file reviews to ensure compliance with regulatory authorities, corporate and internal standards and procedures.
- Correspond with the DOI and other regulatory organizations regarding inquiries and other matters.
- Assist in developing underwriting training agendas and materials, often lead training sessions.
- Participate in managing policy coverage forms, including filing forms with regulators and implementing in policy management system.
- Perform duties, projects and assignments as deemed necessary.
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Position Summary
The Pricing Actuary will work closely with the Chief Actuary and be the primary liaison with Underwriting. Collaboration and communication are critical so that meaningful insights can be formed and solutions implemented with our business partners, positioning the company for profitable growth.
Responsibilities
- Work independently to obtain and organize data from various sources
- Perform advanced actuarial analysis, inclusive of advanced analytics and modeling, resulting in suggestions for actions
- Translate the needs of business leaders into insightful exhibits, analyses, and/or tools
- Manage priorities to meet mandated deadlines and keep discretionary projects moving with a sense of urgency
- Lead processes for the department such as Rate Reviews, Modeling Project, Budget, Price Monitoring, etc.
- Support the monthly and quarter financial close with reporting requirements
- Automate routine processes for greater efficiencies
- Assist Underwriting in identifying segments with profitable growth potential; identify under-performing segments and propose corrective actions to improve profitability
- Provide assistance in the development of rating methodologies concerning both existing and new company products
- In all aspects, share the results of actuarial analyses with non-actuarial peers and executives through effective verbal and written communication and effective exhibits
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The Administrative Services Clerk performs a variety of office support functions and may specialize in one area of office services.
- Open, sort, and distribute incoming mail
- Identify and distribute specialty mail on a priority basis daily
- Print and sort checks, prepare for mailing
- Data entry
- Monitor and handle incoming faxes
- Prepare and scan claim documents
- Prepare and enter claim reports
- Provide backup coverage & assistance within the department
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Our Underwriting Team has a fantastic opportunity for an Underwriting Assistant responsible for providing administrative support to the department. The primary role of the Underwriting Assistant is to process new business submissions, assist brokers with online broker systems. This position requires particular attention to detail, being a team player, and is task-oriented.
Responsibilities include:
- Provide excellent customer service by answering phones within three rings.
- Handle phone and email requests/inquiries in a quick, professional, and courteous manner.
- Achieve a working knowledge of the company’s new business selection philosophy.
- Process and organize new business submissions in accordance with Company specifications.
- Communicate with brokers as necessary to obtain additional information or assist them with entering new business submissions.
- Process declinations
- Process WCIRB correspondence.
- Other duties as deemed necessary.
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Purpose: Responsible for the overall maintenance and administration of Intrepid’s implementation of Salesforce and the TechCanary agency management system.
ESSENTIAL FUNCTIONS
The Salesforce Administrator will work with multiple teams within the organization to ensure that Salesfoce and TechCanary meet the company’s needs. They will be primarily responsible for the maintenance, configuration and enhancements to the TechCanary agency management system. As a TechCanary administrator your responsibilities include:
- Perform all Salesforce and TechCanary administration functions.
- Maintain the production environment to support multiple growing teams.
- Manage multiple sandbox environments to support Salesforce changes and the needs of a separate software development team.
- Provide end user support for internal users.
- Work with systems analyst and business teams to create innovative solutions using Salesforce as part of solution strategy.
- Identify operational workflow/system improvements and work with business and engineering teams to implement
- Document design and implement Salesforce solutions using standard configuration and following best practices including: field enhancements, views, reports, dashboards, validation rules, workflow rules, process builders, approval processes, campaigns and other SFDC objects and functions.
- Document best practices for salesforce administration, configuration, and development.
- Research and evaluate potential apps to be included in salesforce platform.
- Develop and deliver documentation/presentations to end users to illustrate solutions, new functionality and training for end-users
- As new functionality is developed, coordinate with systems analyst and outside teams to design and execute necessary testing to ensure excellent user experience.
- Coordinate release of salesforce features with software development team.
- Responsible for understanding Salesforce and TechCanary releases and new products to potentially address ongoing business needs
- Manage and prioritize daily case inquiries
- Provide prompt and complete resolution to technical challenges and business issues
- Monitor application storage usage, conduct data cleansing and archiving as needed
- Manage data imports and continuously monitor and improve data quality
- Manage user roles, user profiles, hierarchies, groups and sharing rules in order to ensure proper SFDC sharing and security settings
- Assumes other tasks and duties as assigned by management
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The position is responsible for assisting with all aspects of the accounts payable closing cycle and preparation of various components of the company’s expense reporting packages based on US GAAP and Statutory requirements. Reporting and accounting responsibilities include payments, accruals, vendor management, expense analysis, and reporting of expenses on a monthly and annual basis.
Major Responsibilities:
- Responsible for full accounts payable (P2P - Procure to Pay) cycle for the supported operating units.
- Primary liaison with BFINS (centralized payment team) for all aspects of expenses – payment, coding, research, approval (automated and manual), accruals, analysis, etc.
- Responsible for expense accounting, reporting, and analysis leveraging Egencia, Perceptive, CCER, Hyperion Essbase, PeopleSoft and other company used systems.
- Provide analysis with the selection of new vendors and evaluation of existing vendors in a procurement role.
- Assist with the preparation and analysis of supporting schedules for expense journal entries in a controlled and timely manner.
- Other duties as assigned.
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The Claims Superintendent will be responsible for determining and discharging the company's contractual obligations under its various policy contracts involving coverage analysis, investigation, legal defense, and loss and expense reserving.
Responsibilities:
- Incorporate all claims into company records and review for applicability of coverage.
- Present facts of claims, with recommendations, to committee as necessary.
- Establish initial loss and expense reserves. Maintain valid loss and expense reserves based on current investigation and legal discovery.
- Supervise activities of Independent Adjusters, investigators and defense attorneys to ensure that all claims are appropriately handled.
- Attend and participate in mediations/trials as necessary.
- Adhere to company procedures and guidelines as well as case law and statutory
- requirements when coverage is in question, and/or when paying or denying claims.
- Comply with reporting requirements of treaty and facultative reinsurers.
- Maintain current understanding of various unfair claim practices statutes.
- Prepare large loss reports where applicable.
- Additional tasks as assigned.
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Carolina Casualty is looking for a talented and ambitious Claims Attorney who will be responsible for investigating, assessing, managing and resolving commercial automobile litigation and complex claims.
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We currently have an exciting opportunity for a Litigation Specialist –with potential for remote employment. Primary responsibilities include:
- High severity, high complexity losses in all 50 states
- CGL, Miscellaneous Professional Liability, Liquor Liability
- Commercial Excess GL, Personal Umbrella
- Some Intellectual Property and New York Labor Law
- Declaratory Judgment Actions
- Substantial coverage analysis of manuscript forms and close partnering with Underwriters
- Some travel for mediation and trial attendance
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Duties and Responsibilities:
- Manage a territory of select, independent agents. The Berkley Mid-Atlantic Group strives to build strong, deep relationships with a limited number of agencies in each geography.
- Build and maintain proactive agency relationships to increase production in small commercial.
- Cultivate and underwrite new business opportunities through personal meetings (proactive, planned calls) with agents
- Grow premium volume in assigned territory through existing relationships as well as new agency relationships
- Proactively develop marketing plans and new business generation opportunities with partnered agencies
- Proactively seek competitor intelligence and pricing in assigned territory and make recommendations to ensure BMAG’s product offering continues to be relevant and differentiated in the market
- Evaluate prospective profitability of potential business submissions in agents’ offices and make justifiable pre-qualification decisions
- Underwrite agency submissions and deliver win-win outcomes for BMAG and our agency partners
- Train, and advocate for BMAG agency collaboration tools like our quote systems, agency portal and online endorsement capabilities
- Other duties as required
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Duties and responsibilities:
- Department liaison with Corporate Underwriting
- Occasional drafting of Small Commercial specific underwriting position papers (guidelines)
- Participation in regional company projects dedicated to improving online underwriting questions and rules
- Underwrites business (new or renewal)
- Gather appropriate information to profitably underwrite a variety of commercial risks.
- Determine final coverages and pricing for commercial risks within assigned authority level.
- Review claims and loss information on individual risks. Use this information to identify and re-evaluate accounts and develop strategy for dealing with exposures and frequency issues.
- Maintain established quality and service standards.
- Work collaboratively with assigned Small Commercial Sales-Underwriter to set strategy and growth goal with co-assigned agents, inclusive of identifying and cultivating new business opportunities with assigned agents, and managing renewals
- Identify and execute on cross-sell and up-sell opportunities on both new submissions and existent accounts
- Be a trusted advisor to both our agents and Sales-Underwriters
- Educate our agents on differentiated product offerings, and ease of doing business systems
- Perform other duties as assigned.
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Duties and Responsibilites:
- Gather appropriate information to profitably underwrite a variety of Middle Market commercial risks.
- Research, formulate and implement solutions for complex issues and accounts.
- Determine final coverages and pricing for commercial risks within assigned authority level.
- Review claims and loss information on individual risks. Use this information to identify and re-evaluate accounts and develop strategy for dealing with exposures and frequency issues.
- Take a lead role relative to Key Account review and recommendations.
- Take ownership of your underwriting territory through strong book management skills.
- Work to develop and maintain agency relationships with a focus on long-term profitability and growth.
- Work in collaboration with Loss Control partners to focus on controlling exposures and maintaining controls. Join Loss Control on visits with individual accounts.
- Maintain established quality and service standards.
- Establish strong working relationships with key producers.
- Mentor less experienced underwriters and serve as a resource for others within the department as needed.
- Successfully build, manage and execute a New Business Pipeline.
- Perform other duties as assigned.
- Keeps abreast of industry developments, particularly those which impact his or her area(s) of responsibility.
- Understands Berkley Mid-Atlantic’s business and the factors that affect its success.
- Communicates regularly and effectively.
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Position Summary:
The qualified applicant will be responsible for management and administration of our Mobility environment with additional responsibilities to our collaborative environment including Exchange 2013/2016 and Exchange Online/Office 365. This applicant will mature our Enterprise Mobility Management offerings including deployment, operation, application wrapping, policy creation and management of the Company container on CORP or BYOD devices. In addition the qualified applicant will be responsible to administer other collaborative technologies within the Collaborative and Mobility space. These include but are not limited to alternative messaging strategies, Proofpoint messaging security tools, Trend Anti-Virus, level 2 & 3 troubleshooting and capacity planning in a distributed environment.
Core Responsibilities:
- Implementation, testing, and evaluation of Mobile Device Management (MDM) and Mobile Application Management (MAM) solutions
- Integration of mobile capabilities (High Availability, device/app VPN, Content management, Wireless Local Area Network Security and Company container management for BYOD
- Wrapping of purchased and home grown Mobile applications (iOS and/or Android)
- Development of mobile device policies and configurations on various operating systems
- Strong understanding of Mobile client/server relationship, level 2/3 support
- Strong ActiveSync knowledge for mobility support
- Strong Active Directory knowledge to resolve Mobile or Exchange related issues
- Microsoft Exchange 2013 Enterprise environment management
- Provide administration and engineering support for all messaging related projects such implementing new systems or processes
- Clear understanding of Certificate Management
- Clear understanding of disaster recovery and business continuity & recovery processes
- Clear understanding of mail gateway configuration and concepts
- Clear understanding of front end/back end, OWA, MOWA, RPC/HTTPS and ActiveSync
- Create documentation of processes and procedures
- Provide second and third level support for all Collaboration Systems
- One week in seven in an on-call rotation of 24 x 7 availability
- Archive processing and related technologies
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Act as a property and casualty insurance business and systems subject matter expert. Collaborate with various business teams in defining, documenting and communicating business strategy, process and operations. Effectively identify, document, translate and communicate business requirements to software development, systems analysts and quality assurance personnel. Review and analyze requests and requirements and subsequently identify the most effective and efficient process, methods and systems to achieve the stated goals and objectives. Lead the investigation, analysis and design of effective and efficient system and workflow processes. Lead the development and execution of test cases to ensure system changes are performing per the business requirements. Understand and participate in the development of business strategy, goals and objectives.
Principle Responsibilities:
- Liaison between business and technical team to define requirements
- Act as the subject matter expert for the assigned domain, products and services
- Define business issues, data challenges, and process opportunities – recommend solutions to fit user requirements
- Understand the processes and specifications of each assigned system
- Document and analyze required information and data
- Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
- Apply software application/industry knowledge to develop business requirements (functional and non-functional), documentation, wire frames, use cases, workflows and business process documentation
- Understand the direction, structure, and requirements for each project from the business perspective and communicate effectively to the development and testing resources
- Assist the testing team to define test conditions relevant to project requirements
- Contribute in development of complete, accurate test strategies, test plans, test cases throughout the duration of projects
- Contribute to effective defect management and resolution; this includes detailed reporting of issues; triage; root cause analysis; retesting and closure
- Effectively communicates risks and issues to the Project Manager/Project leader; recommends solutions and mitigation strategies
- Perform project management responsibilities including developing project plans with defined timelines and budget; identify resource requirements; track and report project progress; identify and mitigate risks and issues that may impact project delivery
- Conform to project deadlines and schedules; work with an appropriate sense of urgency; drive work to completion
- Participate in architectural analysis and source to data mapping as required
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the
- underlying true needs
- Successfully engage in multiple initiatives simultaneously
- Drive and challenge business units on their assumptions of how they will successfully execute their plans
- Develop ad-hoc and standard reports as required
- Provide effective communication regarding issues, objectives, initiatives and monitor performance to plan
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Become a part of Acadia’s New York Branch! We are currently seeking a production focused Underwriter to grow and build Acadia’s Small Commercial Account book of business in New York. As an Underwriter, your responsibilities will include executing Acadia’s underwriting strategies, traveling throughout the New York territory to attain new business and develop long-term and profitable agency relationships.