The Operations Manager will lead the operations team and work across all functional areas of Berkley Public Entity to achieve operational excellence through continuous improvement of process efficiency and workflow.    - Management of the operations team. - Serve as Compliance lead for the company. - Work with Executive, Underwriting, Actuarial, Claims, Finance and IT to determine areas of improvement and to develop process efficiencies to enhance workflow, while seeking continuous improvement. - Work with the Executive, Underwriting, Claims, and Actuarial teams to develop process documentation, bulletins, updated appetite guidelines and marketing collateral. - Assist with the development of new products, services, process improvements, and marketing initiatives. - Troubleshoot system and process issues. - Oversee the facilities management function for each of the BPE offices. - Manage all aspects of existing vendor relationships, identify new vendors, and communicate internally regarding vendor value proposition. - Create and maintain ad-hoc reporting tools, and work with IT to develop comprehensive IT based reporting. Manage the organization of Client and Broker centric events. - Manage the processing of new business/renewals and endorsements for assigned accounts and perform underwriting analysis for some routine new and renewal business applications. - Manage the issuance of policies, endorsements and billing. - Manage the completion of account transactions. - Manage the claims intake process and ensure data accuracy. - Manage ad hoc projects as required.