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Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.
This role’s primary objective is to deliver all that is great about Berkley One and to help our agents place business with us. Ideal candidates will have experience working as part of a successful customer solutions team that delivers world class service across multiple channels and are energized about helping others drive market growth within an organization.
The Solutions Center hours of operation are 8:00 AM – 8:00 PM EST Monday – Friday. Shifts vary based on customer needs and will fall within the hours outlined above.
What you will do
Customer Policy Support: deliver a personalized, effortless experience for our customers via phone, email or chat. Handle customer transactions smoothly, accurately and first time final. Be an advocate for the Company during first notice of loss interactions by displaying empathy and ensuring the situation is properly handled
Agency Policy Support: act as primary point of contact for agents to get their Berkley One questions resolved. Process individual policy work submitted by the agents via phone, email or chat. Answer policy inquiry questions and assist the agency with handling servicing needs. Assist agents with finishing their quotes and converting them into policies. Combine your sales and system savvy to drive profitable growth for the organization.
Agent Technical Support: help agents with access, passwords, and myriad other tasks. Remote into their computers to show them how to work in the system in real time. Provide “in the moment” training on the Customer Portal and Customer Mobile App so the agent is empowered to share with customers
Agent onboarding: enroll new agents/staff into our system, handle contracts, track agency license numbers and other licensing information, issue paperwork
Agent training: primarily responsible to deliver system training by hosting webcasts and offering live support to agents navigating the system to quote, endorse and manage their business. Systems include the PAS, billing, claims and agent portal, e signature, IVANS download and other ancillary systems
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Develops skills and acquires knowledge necessary to assist the Claims Department in the day-to-day departmental operations. Provides administrative support to provide claims intake and set up of new losses and handle mail. Answers telephones and triages calls to help customers, both internal and external as necessary.
- Reviews new losses received by Claims Department to determine type and level of loss. Retrieves Coverage and enters contact and other pertinent information into Claims Center to enable Claims Representatives to establish reserves.
- Manages the mail and faxes for the department. Makes appropriate calls and works with the file handlers to identify where the mail should be directed.
- Answers calls received through the Claims message center. Assists caller or directs call to appropriate claims staff.
- Assists with projects including the development and tracking of data, deductibles, compliance and record keeping within the claims system.
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ESSENTIAL FUNCTIONS
Join the development team responsible for creating a new online platform for a company focused on delivering value to its customers through the extensive use of technology. As part of the initial launch/development team you will have the opportunity to participate and influence the system from the ground up.
- Participate in an agile team environment with highly skilled professionals
- Participate in technical design discussions
- Build test cases to document testing scenarios
- Perform manual testing on a variety of modern applications
- Perform testing upon a variety of REST services
- Ensure that logic and functionality are accurate, error free and meets the user needs and requirements
- Assist in the analysis, and design of new system components
- Devise creative test scenarios to identify errant behavior when software is used in unexpected ways.
- Advocate for the product! We want people who are willing to be outspoken when they see opportunities for improvement.
NON-ESSENTIAL WORK REQUIREMENTS
- Assumes other tasks and duties as assignments
- Attends professional and/or continuing educational seminars and classes
WORKING RELATIONSHIPS & CONTACTS
- Interacts continuously with all levels of employees and various departments
- Must exhibit professional behavior at all times while representing the company
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ESSENTIAL FUNCTIONS
The underwriter will help the underwriting team with tactical underwriting as well as strategic input to our future processes and service. Also providing superior underwriting response and service to our client services team for their property and casualty insurance needs. The underwriter will be a team player. As Intrepid Direct Insurance is growing, it is important that all employees work together to achieve our goals.
- Underwrite individual accounts per letter of authority
- Support underwriting VP on projects and product development
- Work with IT/Operations to automate services and tasks
- Create quote proposals
- On-line rating in all available systems
- Issue endorsements
- Communicate well with client services
- Develop a renewal process
- Work with urgency to complete client services requests
- Document all interaction with client services in our management system for record keeping
- Assist sales, client services and IT teams to make the customer experience better
- Answer incoming calls from client services request for quotes and endorsements
NON-ESSENTIAL WORK REQUIREMENTS
- Assumes other tasks and duties as assigned by management
- Participates in organizational meetings on a regular basis
- Attends professional and/or continuing educational seminars and classes
WORKING RELATIONSHIPS & CONTACTS
- Interacts continuously with all levels of employees of various departments
- Must exhibit professional behavior at all times while representing the company
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ESSENTIAL FUNCTIONS
The Client Success Advisor will provide superior customer service to our clients for their Property and Casualty insurance needs. The Client Success Advisor will be a team player. As Intrepid Direct Insurance grows, it is important that all employees work together to achieve our goals.
- Become an insurance expert in Intrepid Directs’ customer risk types
- Assist in marketing and prospecting
- Responsible for incoming customers calls, request for certificates, issuing endorsements, and billing requests
- Proficient verbal and written skills
- Manages
- Document all interaction with customers and prospects in our management system for record keeping
- Assist underwriting, sales and IT to improve the customer experience
WORK REQUIREMENTS
- Assumes other tasks and duties as assigned by management
- Participates in organizational meetings on a regular basis
- Attends professional and/or continuing educational seminars and classes
WORKING RELATIONSHIPS & CONTACTS
- Interacts continuously with all levels of employees of various departments
- Must exhibit professional behavior at all times while representing the company
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BerkleyMed is looking for an enthusiastic experienced senior accountant to prepare various components of financial statements based on US GAAP and Statutory regulatory requirements. Responsibilities will also include balance sheet account reconciliations, month-end general ledger close procedures, and company-wide and branch level expense analyzes.
Duties and Responsibilities:
- Prepare balance sheets, profit and loss statements, and other financial reports.
- Preparation and analysis of supporting schedules for journal entries in a controlled and timely manner.
- Participate in the development and maintenance of a chart of accounts and general ledger as well as company accounting policy and administer approved accounting procedures.
- Create various financial analysis and audit models as requested. Present findings to managers and/or executives.
- Responsibilities also include analyzing trends, budgets, costs, revenues, financial commitments, and obligations incurred to predict future revenues and expenses.
- Performs other duties as assigned.
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PRIMARY PURPOSE:
Responsible for technical file management of workers’ compensation claims and account management. Requires frequent interaction with the account’s designated contact, case managers, medical providers, claimants and attorney. Will be required to manage a variety of cases ranging from minimal to high exposures as assigned. The role will be a work from home opportunity.
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Premium Audit Technician is responsible for various technical functions within the department including processing premium audits and the management of the monthly reporting program.
Principle Duties and Responsibilities
Proficient in policy systems to enter final audit transactions/endorsements.
Ensure all policy transactions are compliant according to filings.
Employee will be required to learn basic Insurance/Premium Audit terminology and practices including rules, classifications, and procedures.
This position is responsible for the overall processing of the monthly reporting program, which includes customer orientation, documentation, and reconciliation to financial reports.
Handle both internal and external questions as it relates to the premium audit workload.
Clearly communicate, discuss, and review reported data with insureds, agents, and internal depts.
Engage and build a rapport with both internal and external customers.
Special projects as assigned by manager.
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This role is responsible for the development of a metrics, reporting, and communication plan for the Information Security program. This will set the stage for presenting complex information sets to leaders at different levels throughout the company in a way that drives action. The incumbent will be tasked with capturing voice of internal stakeholders, establishing collection criteria, and establishing routines for consistent execution. The span of reporting includes operational and risk reduction metrics as well as executive briefings and various forms of electronic communication.
Key Accountabilities:
- Design and develop an operational metrics program which provides insight on the day to day health of the control portfolio
- Design and develop a monthly routine which communicates risk reduction over time
- Design and develop an executive reporting routine which describes the residual risk to the firm
- Set requirements and establish criteria for dash boarding, repositories, and tracking go-to-green action plans
- Develop templates for electronic communication for both tactical incidents and strategic risks
- Collect voice of customers and execute failure mode analysis on communication failures
- Perform advanced data analytics and visualization in support of security metrics development
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The Information Security Analyst position is assigned to the Security Operations Team. The primary purpose of this position is to help coordinate and report on cyber incidents impacting WRBC and its business units across the globe. This position involves critical duties and responsibilities that must continue to be performed during crisis situations and contingency operations, which may necessitate extended hours of work.
Overall Responsibilities:
Reporting to the Manager – Security Operation Center, and as a member of the Global Information Security Management team, the Information Security Analyst is responsible for coordinating and consulting on the day to day management and execution of the Information Security program. Through effective governance routines, project and program execution tracking, this individual will support all Information Security verticals in their efforts to improve and mature the security posture of the firm.
- Responsible for working in a 24x7 Security Operation Center (SOC) environment.
- Provide analysis and trending of security log data from a large number of heterogeneous security devices.
- Provide Incident Response (IR) support when analysis confirms actionable incident.
- Provide threat and vulnerability analysis as well as security advisory services.
- Analyze and respond to previously undisclosed software and hardware vulnerabilities
- Investigate, document, and report on information security issues and emerging trends.
- Integrate and share information with other analysts and other teams.
- Research, analysis, and response for alerts; including log retrieval and documentation
- Conduct analysis of network traffic and host activity across a wide array of technologies and platforms
- Perform general SIEM monitoring, analysis, content development, and maintenance
- Assist in incident response activities such as host triage and retrieval, malware analysis, remote system analysis, end-user interviews, and remediation efforts
- Compile detailed investigation and analysis reports for internal SOC consumption and delivery to management
- Track threat actors and associated tactics, techniques, and procedures (TTPs) by capturing intelligence on threat actor TTPs and developing countermeasures in response to threat actors
- Analyze network traffic, IDS/IPS/DLP events, packet capture, and FW logs
- Analyze malicious campaigns and evaluate effectiveness of security technologies
- Review alerts generated by detection infrastructure for false positive alerts and modify alerts as needed
- Provide forensic analysis of network packet captures, DNS, proxy, Netflow, malware, host-based security and application logs, as well as logs from various types of security sensors
- Develop advanced queries and alerts to detect adversary actions
- Coordinate threat hunting activities across the network leveraging intelligence from multiple internal and external sources, as well as cutting-edge security technologies
- Assist with response and investigation efforts into advanced/targeted attacks
- Hunt for and identify threat actor groups and their techniques, tools and processes
- Identify gaps in IT infrastructure by mimicking an attacker’s behaviors and responses
- Provide analytic investigative support of large scale and complex security incidents
- Perform Root Cause Analysis of security incidents for further enhancement of alert catalog
- Continuously improve processes for use across multiple detection sets for more efficient Security Operations
- Perform regular updates of existing Playbooks based on changes in the Threat Landscape or upon discovery of new threat tactics or procedures.
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Become a member of Acadia’s New York branch and have a direct impact on new market expansion and customer service for our current clients throughout New York. In the Loss Control Representative role, you’ll enjoy the flexibility to telecommute and the excitement of building relationships with our agents and insureds. You will provide detailed risk assessments for prospective commercial accounts and loss control service delivery to our policyholders.
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Become a member of Acadia’s New York branch and have a direct impact on new market expansion and customer service for our current clients throughout New York. In the Loss Control Representative role, you’ll enjoy the flexibility to telecommute and the excitement of building relationships with our agents and insureds. You will provide detailed risk assessments for prospective commercial accounts and loss control service delivery to our policyholders.
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The eLearning Specialist is responsible for improving performance by creating, using and managing appropriate learning technological processes and resources for employee training and development. This includes designing, developing and delivering training solutions on a variety of platforms including e-Learning, videos, webinars, and simulations.
The specialist will:
- Work closely with subject matter experts and the training team to design and develop course materials addressing underwriting and soft-skills
- Develop and administer testing and evaluation procedures
- Develop interactive e-Learning courses using Articulate Storyline 3
- Record and edit audio and video content
- Create, update and maintain intranet training resources
- Create, update and maintain customer training resources via the company website
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Become a member of Acadia's Claims Department and have a direct impact on helping our customers. In this role, you'll enjoy the excitement of building relationships with agents and insureds throughout Connecticut or Massachusetts by working with them on investigating, evaluating, reserving, negotiating and resolving casualty claims.
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This leadership role provides clear direction and support to the regional underwriting team in order to achieve stated financial objectives. The Vice President, Regional Underwriting will also contribute to business planning, forecasting, expense management, and provide leadership in insurance industry affairs. In addition to achieving defined financial objectives, the expectation is to support the objectives of all other disciplines at AMIG, exhibiting a collaborative and team-oriented approach.
PRINCIPLE RESPONSIBILITIES
- Supports, coaches and motivates regional underwriting staff to achieve personal development goals.
- Ensures effective underwriting discipline to achieve planned financial objectives.
- Collaborates with all AMIG departments to achieve organization-wide goals.
- Maintains technical underwriting resources and controls that support professional underwriting performance
- Exhibits professional behavior at all times while representing or being identified as an associate of American Mining Insurance Group.
- Demonstrates tact and discretion in all communications and provide a positive contribution to the morale of the department.
- Establishes and maintains effective working relationships with staff, clients, providers, and other departments of American Mining.
- The role will involve limited overnight travel (approximately 20%) to meet with field staff in PA, IA, KY and NC.
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The incumbent is responsible for ensuring Berkley Global Product Recall (BGPR) leverages data and technology to support continued business growth globally. This individual keeps a continued focus on technology trends and brings innovation opportunities to BGPR.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides subject matter expertise across multiple IT domains including infrastructure, data warehouse and information management, quality assurance, support and operations
- Assists in the development of IT strategy and long-term planning goals that support the overall strategy and goals of BGPR and W.R. Berkley Corporation
- Leads the development and creation of strategic documents such as project business cases, translation of business requirements into technical requirements, project plans and designing of technical solutions
- Actively involved in the implementation, testing, communication, and training of new technologies and processes, as they are developed and moved into the various environments
- Proactively identifies, implements and manages process improvements and agile solutions
- Leads cross-functional discussions/initiatives to anticipate and mitigate issues and achieve required outcomes within required timeframes
- Helps identify and evaluate innovative technologies and determine the benefits to BGPR
- Participate in developing the annual IT budget and ensure that expenses fall within budget
- Advises departments on IT solutions and purchasing
- Serves as the primary liaison for interaction with enterprise corporate IT services teams to fully understand the current data structure, identify solutions for efficiency and automation, and ensure all IT related requests from corporate are completed
- Design and create custom reporting using SQL and other tools to support the business needs; ability to write the code, map data elements across multiple systems and provide technical solutions around data gathering and reporting
- Manage all system related service tickets via the JIRA system and coordinate with the respective internal WR Berkley systems teams to prioritize and implement actions (Data Services, Berkley Underwriting System, Claimtrak)
- Ensures software support and licensing contracts are maintained and current
- Develop and implement IT related policies and procedures and support IT related audits
- Maintain strict confidentiality of all aspects of position
- Perform other duties and/or projects as assigned
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Berkley One, a W. R. Berkley company, is hiring a Financial/Accountant Analyst. We are seeking candidates for either our Stamford, CT or New York City location. The ideal candidate will have strong experience in financial planning, analysis, andaccounting in the P&C insurance industry.
Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.
About the job
Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.
This position will be responsible for partnering with the Berkley One Controller and President to establish and maintain all core financial management practices within the business with a focus on developing and maintaining core processes related to financial reporting, financial analysis, strategic planning, and decision support. In addition, this role will play a key part in monitoring the overall business and providing insight to ensure overall financial objectives are achieved.
Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.
This position will be responsible for partnering with the Berkley One Controller and President to establish and maintain all core financial management practices within the business with a focus on developing and maintaining core processes related to financial reporting, financial analysis, strategic planning, and decision support. In addition, this role will play a key part in monitoring the overall business and providing insight to ensure overall financial objectives are achieved.
What you will do
- Create and maintain:
- reporting and analysis used to support the financial close processes and evaluate results of the business
- planning models that will be leveraged in both short-term and long-term financial and strategic planning
- overall monitoring processes of the business, ensuring all reporting and analysis needs are completed in a timely manner and leveraged by leadership to monitor results and outlook
- workflows and processes needed to build out a comprehensive financial management system, including providing support during testing of financial data and establishing ongoing repeatable processes to ensure accuracy of financial reports
- tools to streamline all processes related to reporting, accounting and expense management
- Collaborate across the organization providing financial analysis and modeling to support various business decisions
- Investigate potential financial reporting issues, create reconciliations and ensure execution of corrective actions
- Leverage all corporate finance tools and capabilities to ensure all reporting requirements are met
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Executive Administrative Assistant, under the direction of a senior leadership team, will perform a variety of administrative duties. In addition, this role will support the Must have the ability to exercise good judgement in a variety of situations, with strong written and verbal communication, administrative and organizational skills. Must have the ability to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.
- Completes a broad variety of administrative tasks including managing an active calendar of appointments; composing and preparing correspondence; arranging detailed domestic and international travel plans, itineraries and agendas; and compiling documents for meetings.
- Plans and coordinates the manager’s schedule and ensures that all related materials, briefings, remarks, etc. are received in a timely fashion and in order.
- Answer incoming telephone calls in an exceptional, positive, clear manner.
- Communicates with internal and external audiences. Provides a bridge for smooth communication between the office and internal departments, demonstrating leadership to maintain credibility, trust and support of senior management.
- Draft acknowledgement letters, correspondence and other tasks that facilitates the manager’s ability to lead effectively.
- Prioritize conflicting needs; handles matters expeditiously, proactively, and follows through on projects to successful completion, often with deadline pressure.
- Responsible for the management and reconciliation of expenses.
- Professionally greets and directs visitors.
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Become a part of Acadia’s New York Branch! We are currently seeking a production focused Underwriter to grow and build Acadia’s Middle Market commercial book of business in New York. As an Underwriter, your responsibilities will include executing Acadia’s underwriting strategies, traveling throughout the New York territory to attain new business and develop long-term and profitable agency relationships.
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The candidate will be responsible for the review and risk analysis of various WRBC exposure portfolios, reinsurance structuring, negotiation and successful placement of reinsurance treaties that protect WRBC's portfolio of insurance operations around the globe. In this position the candidate will interact with key decision makers within WRB and work in a consultative and collaborative manner in order to address a variety of risk appetites within the firm and for the organization as a whole.