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Technical Assistants are a shared resource among all Berkley FinSecure, Berkley Crime, and Berkley Asset Protection Underwriting Managers Lines of Business (incl. Claims) and act in the capacity of support staff as noted.
Responsibilities include but are not limited to:
- Data entry/completion of all required fields and clearance of New Business Submission into Underwriting System and/or Clearance for all lines.
- Data entry of New Business into BPM Workflow Management System for all lines.
- Creation of Renewal Policy Folders in Underwriting System for all lines.
- Creation of Renewal Instances into BPM Workflow Management System for all lines.
- Generation of Loss Runs for all Renewal Accounts.
- Creation and documentation of Fine Art Risk Meters for all New Business and Renewal accounts.
- Data entry/completion of all required fields for new claims received into Claims Workstation.
- Creation and distribution of Claims Acknowledgement Letter (to Broker).
- Availability to aid in additional workflow processes when needed and subject to supervisor direction.
- Other duties as assigned.
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The Legal Bill Auditor is responsible for utilizing an electronic billing system to timely audit, review and pay all legal bills charged to the claim file. This process includes determining the validity of charges through the utilization of attorney guidelines and industry standards. Responsibilities also include resolution of all billing disputes, educating law firms and staff on the bill review process, and analysis of billing discrepancies to determine law firm performance and billing trends.
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- Learn how our business works at all levels of the organization and customer base (internal, policyholders, agents, etc.)
- Participate in planning the user experience for all aspects of our online presence
- Take a leading role in developing our customer portal and future offerings
- Develop and implement projects (research, sketch, code, test, roll out), involving stakeholders across the organization
- Stay on top of trends and new technology - Identify future tools and strategy, and create the business case for adoption and implementation
- Work closely with the IT and Marketing teams to manage timelines, resources and communication strategy
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The Senior Data Governance Analyst will report to the Corporate Data Manager within the EPMO function and collaborate with multiple stakeholders across the organization to support the strategic Berkley data pipeline initiative called the Berkley Data Warehouse (BDW) in an effort to maximize the value and integration of our enterprise data assets.
Job Description
Responsibilities:
- Build out and maintain data governance processes and data element relationships facilitating the most optimal fit for the business while aligning with the current capabilities of the BDW solution.
- Collaborate with multiple WRBC business units and IT team members to document and implement Data Governance standards. Instill Data Governance standards and best practices while enabling the data steward model across the organization.
- Capture and manage metadata to ensure data integrity. Track and manage data quality exception remediation process using the Data Governance Dashboard.
- Collaborate with multiple WRBC business units and IT team members to validate that data is accurate, complete and appropriate for its intended use. Similarly, work with the above-mentioned stakeholders to ensure source to target mappings.
- Design, build and deploy Data Governance workflows, templates and other artifacts to facilitate execution of various governance functions. Also, work with WRBC business units to ensure compliance with the enterprise data governance procedures and provide guidance on business process changes in reference to data quality.
- Maintain the Information Governance Catalog (IGC) and Reference Data Management (RDM) tools that support the data standards for the BDW solution.
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- Take high-level project requirements and formulate timelines, milestones, and tasks as part of project execution. Provide project status reports to management regarding project progress.
- Take business requirements from the various projects, and translate them into novel technological solutions, utilizing data and predictive analytics, ensuring that the solution meets business requirements, integrates into existing business processes, and delivers sound predictions and/or analytic output.
- Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.
- Design and implement methods for the ongoing monitoring of model predictions and performance.
- Report on prediction accuracy, model stability, and show model is operating within statistically acceptable boundaries.
- Work alone or in conjunction with the team members to see that proper data and/or data structures are obtained for assigned projects. Identify and provide detailed documentation regarding new data and data structures. Assist in testing of new data and/or data structures.
- Continuously explore data, data structures, modeling techniques, algorithms, software, and testing methodologies to ensure best practices are employed in modeling efforts.
- Work with internal and external customers to assist with adoption and utilization of MEC predictive models.
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Join our team as a Senior Middle Market Underwriter evaluating acceptability of individual risks and determining terms, conditions and pricing to achieve company profit and growth objectives. Work with agents/brokers to develop productive and profitable relationships and to ensure compliance with company underwriting guidelines.
Be a part of a high energy team with an entrepreneurial spirited company and have a meaningful impact in our organization!
Essential Duties and Responsibilities:
- Underwrites new business by reviewing the application for acceptability, requesting additional information, if necessary, and accepting or rejecting risks in conformance with company guidelines.
- Underwrites within authority set forth by Commercial Lines Vice President and within confines of company's reinsurance treaties and corresponds with agency to collect additional information.
- Underwrites renewal business by reviewing insured's file, producing agency's experience, nature and frequency of losses, loss control surveys, motor vehicle reports, and prior carrier loss experience.
- Assists Commercial Lines Vice President in development of new products, pricing, or coverage's needed.
- Develops productive and profitable relationships with agents.
- Maintains an established loss ratio.
- Meets established production goals and delivers timely service.
- Serves as the staff liaison for the assigned line in disseminating line updates and developing staff.
- Travels within the assigned territory to facilitate customer development and relationship through agency visitation and prospect calls.
- Pursues a program of continuing education by participating in industry sponsored and company sponsored educational courses.
- Assists in training of other personnel as directed.
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The Customer Service Representative will provide information to customers in response to inquiries about products and services, in addition to assisting individual’s interests in servicing accounts. The representative will explain how to use account features, handle billing inquiries and solve customer application and internet problems. The CSR will receive, document and resolve customer issues and complaints. Duties and responsibilities include but are not limited to:
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
- Process timely and accurate application of customer payments. Investigate and resolve failed payments. Assist Underwriting with reinstatements. Assist and/or guide customers on how utilize online or phone payment options
- Provide quality service and support in a variety of areas including, but not limited to: billing, portal support and access, system troubleshooting, agency management assistance, and quote assistance
- Troubleshoot customer issues over the phone or via live chat
- Use automated information systems to analyze the customer’s situation
- Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
- Responsible for compiling and generating reports as they relate to customer service surveys and or other means to track and evaluate service standards
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Along with AVP-Audit, coordinates W. R. Berkley’s Global SOX and United States MAR initiatives.
Primary responsibilities of the position include:
- Coordinate and perform Corporate Business (Non-IT) SOX testing
- Work with AVP-Audit to:
- Coordinate Operating Unit Business SOX testing
- Review Operating Units SOX testing and evidence
- Track and report on Business testing results
- Maintain Corporate SOX documentation
- Coordinate and/or perform MAR testing
- Perform and document annual risk assessment and scoping
- Assist in assessment and refinement of internal control procedures for 40+ Operating Units
- Provide support for risk assessment questionnaires and CFO and CEO certifications.
- Interact regularly and collaboratively with Internal Audit peers to ensure consistent methodologies, policies, and alignment of resources, to foster a unified team atmosphere.
- Participate in special projects as assigned by Internal Audit Management.
- This role will report to the AVP-Audit within the Internal Audit department.
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SUMMARY:
This Developer position will be involved in the development and support of a Regional Data Warehouse, which serves as the foundation for data needs within the seven regional companies with W.R. Berkley Corporation. The Regional Data Warehouse facilitates both the analytical and operational data requirements of all participating companies and is considered mission critical for conducting business in today’s commercial property and casualty insurance marketplace.
Candidates for this position must a self-starter, must be able to work on projects that include developers in multiple locations, must be flexible and open-minded to other ideas and approaches.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Essential Duties and responsibilities include:
- Develop all processes necessary for loading and sustaining the regional data warehouse
- Providing second level support the regional data warehouse and all processes related to it.
- Collaborating with the business to understand its analytical and data needs and applying technology to satisfy those needs.
- Code, test and implement software solutions, adhering to organizational development standards.
- Create and maintain documentation to necessary to communicate and share details about all processes and procedures related to the regional data warehouse.
- Work with other organizations to ensure effective operation of the regional data warehouse.
- Participate in design activities.
- Cross-train other developers in the use of development tools as is appropriate.
- Promote best practices.
- Assist in a customer support role to address customer questions or problems with applications.
- Estimate time required to implement changes or new functionality.
- Follow formal change management procedures as described by management and supported by the business.
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We are seeking a dynamic and proven Commercial Lines Cyber Liability insurance and turn-key reinsurance Product Leader responsible for furthering our marketplace and underwriting standards that will continue to meet our targets for profitability. You will help empower results for our partners by delivering innovative, responsible and effective solutions that establishes us as a trusted industry leader. This is a Vice President level position.
Key responsibilities include:
- Function as the internal and external Cyber Liability center of excellence
- Re-shape the Cyber offering for alternative distribution and InsurTech opportunities
- Develop, price and deploy coverage during a partner implementation process
- Develop and communicate strategies and training to team members, clients and prospects
- Develop and maintain effective working relationships with appropriate external partner contacts
- Create marketing plans with clients and new business development team members
- Partner with field underwriters in client presentations and meetings
- Own underwriting assurance including rate, exposure monitoring, research and risk selection
- Research, analyze and implement progressive sound underwriting and claims best practices
- Draft and analyze policy forms
- Understand insurance filings and processes
- Lead the company’s industry engagement awareness efforts
- Partner with our Personal Lines Cyber Liability Product Leader
- Partner with our sister Domestic Insurance and Global Reinsurance operating units
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Maintain pricing models and perform portfolio analysis on new business opportunities. Assist in reinsurance placements and provide support for quarterly reserving write-ups. Create and maintain workbooks appropriate for pricing. Review, evaluate and manipulate client data for use in pricing models. Prepare data for reinsurance submissions and perform experience analysis. Play an integral role in the reserving cycle of the organization by working on quarterly closes and reserve analyses. Participate in on-going large loss discussion with claims department and monitor actual versus expected loss emergence. Communicate results and findings to various key departments.
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This position will report directly to our Director of IT Delivery and will be responsible for driving all aspects of quality improvements by creating/executing manual/automated test plans based on user stories to ensure high-quality delivery.
The Quality Assurance Analyst will provide the design and implementation of the testing (strategy, plan, scenarios, and scripts) for applications using industry accepted testing methodologies and procedures.
- Develop and implement manual and automated test plans and cases.
- Create end-to-end test plans by analyzing user stories and develop test cases to execute manual and automated test scripts on multiple projects.
- Collaborate with product owners and developers to understand user stories and create detailed use cases, test cases, test plans and analyze results to improve future testing iterations.
- Validate user requirements to ensure that requirements are testable.
- Utilize subject matter expertise to seek out software, configuration and documentation defects not previously anticipated or captured in formal test plans.
- Manage, take ownership of and be accountable for test case development and execution.
- Strong time management skills.
- Clear and accurate written and verbal communication is a must.
- Estimate, prioritize, plan and coordinate testing activities.
- Identify, record, document thoroughly and track bugs.
- Stay up-to-date with new testing tools and test strategies.
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Join our team as a Senior Middle Market Underwriter evaluating acceptability of individual risks and determining terms, conditions and pricing to achieve company profit and growth objectives. Work with agents/brokers to develop productive and profitable relationships and to ensure compliance with company underwriting guidelines.
Be a part of a high energy team with an entrepreneurial spirited company and have a meaningful impact in our organization!
Essential Duties and Responsibilities:
- Underwrites new business by reviewing the application for acceptability, requesting additional information, if necessary, and accepting or rejecting risks in conformance with company guidelines.
- Underwrites within authority set forth by Commercial Lines Vice President and within confines of company's reinsurance treaties and corresponds with agency to collect additional information.
- Underwrites renewal business by reviewing insured's file, producing agency's experience, nature and frequency of losses, loss control surveys, motor vehicle reports, and prior carrier loss experience.
- Assists Commercial Lines Vice President in development of new products, pricing, or coverage's needed.
- Develops productive and profitable relationships with agents.
- Maintains an established loss ratio.
- Meets established production goals and delivers timely service.
- Serves as the staff liaison for the assigned line in disseminating line updates and developing staff.
- Travels within the assigned territory to facilitate customer development and relationship through agency visitation and prospect calls.
- Pursues a program of continuing education by participating in industry sponsored and company sponsored educational courses.
- Assists in training of other personnel as directed.
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Be a part of our Rating Team! Our Commercial Insurance Raters process policy transactions in support of Commercial Lines Underwriting which includes rating and classification of risks within established levels of underwriting authority, and in accordance with published rules and regulations.
Your daily responsibilities will include:
- Rating and issuing various transactions including but not limited to new business, renewals, endorsements, and cancellations involving all Commercial Lines of Business for the licensed States within the Company, using available data processing equipment.
- Meeting established production goals while maintaining high levels of quality and managing work to meet established company service standards.
- Classifying risks and rates according to current manual rules and related instructions.
- Contacting Agents, Bureaus, or Company underwriting regarding rating matters and responding appropriately to agents' or underwriting requests for rating information.
- Participating in testing and on-line technical assistance to team members.
- Coordinating various job duties in an effective and efficient manner.
- Maintaining good working relationship with supervisor, associates, agents, and public and contributes to a cooperative work environment.
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Be a part of our Rating Team! Our Commercial Insurance Raters process policy transactions in support of Commercial Lines Underwriting which includes rating and classification of risks within established levels of underwriting authority, and in accordance with published rules and regulations.
Responsibilities include:
- Rating and issuing various transactions including but not limited to new business, renewals, endorsements, and cancellations involving all Commercial Lines of Business for the licensed States within the Company, using available data processing equipment.
- Meeting established production goals while maintaining high levels of quality and managing work to meet established company service standards.
- Classifying risks and rates according to current manual rules and related instructions.
- Contacting Agents, Bureaus, or Company underwriting regarding rating matters and responding appropriately to agents' or underwriting requests for rating information.
- Participating in testing and on-line technical assistance to team members.
- Coordinating various job duties in an effective and efficient manner.
- Maintaining good working relationship with supervisor, associates, agents, and public and contributes to a cooperative work environment.
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Under the supervision of the Office of the General Counsel and working closely with the attorneys in the Legal Department, this role provides paralegal and administrative support to a sophisticated public company legal department, performing such tasks as conducting legal and documentary research, drafting and revising legal documents and correspondence, maintaining and updating files and records, monitoring corporate and regulatory filing deadlines and preparing related filings, assisting with litigation processes and materials, including depositions and other discovery materials. This position will also entail administrative duties for the legal department, as needed.
- Assist in drafting and reviewing legal documents (contracts, correspondence, memorandum, board books, etc.)
- Conduct research on and review, analyze and evaluate data for complex/sensitive requests or other legal documents and correspondence
- Assist in conducting factual, legal and regulatory research and due diligence
- Assist in preparing and assembling presentations and materials for various company activities including management, board and regulatory meetings
- Assist in drafting and maintaining minute books and resolutions
- Assist with the formation of legal entities and maintaining organizational documents
- Monitor and review relevant regulations, advise on regulatory changes, and support statutory and regulatory compliance efforts and corporate transactions and board and committee processes
- Respond to requests for information and work with outside auditors, state regulators and other outside parties
- Establish, develop and manage effective working relationships at all levels of the organization
- Assist in summarizing legal documents
- Assist in the preparation and filing of various regulatory documents, including SEC filings, State Departments of Insurance filings and any other filings necessary to comply with federal, state and local law
- Assist with other duties, as needed, including administrative tasks, coordinating meetings, planning and booking travel, processing expense reimbursements and answering phones
- Maintain proficiency with Company technology, including software and databases
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Founded in 2008 and headquartered in New York City, Berkley Professional Liability is a premier writer of professional liability insurance for large public and private entities internationally. For more information, visit www.BerkleyPro.com
Berkley Transactional is a division of Berkley Professional Liability. Our Mission is to provide creative and customized insurance solutions so that buyers and sellers in M&A transactions can execute their transactions efficiently and effectively. We provide seamless execution, professional interaction, stable capacity with fair pricing, reliable coverage and professional claims handling. For more information, visit www.BerkleyTransactional.com.
The Vice President of Tax Underwriting will Underwrite various types of Tax Opinion Insurance and Tax Credit Insurance, including:
- Tax-Free Spin-offs
- REIT Qualification
- S Corp Qualification / 338 (h)(10) Elections
- Transfer Pricing
- NOL Carryforwards
- Historic Tax Credits
- Renewable Energy Tax Credits
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The Business Development Specialist is accountable for providing direction and leadership for their assigned territory. Partners with management team to ensure effective marketing, planning and execution resulting in retention, growth and profitability of business. Leads and influences agencies through creation and execution of sales strategies that drive an effective pipeline of new clients, profit and retention. Identifies new distribution opportunities and recommends agency appointments, while increasing relevancy in existing agencies.
- Serves as primary relationship, sales and business development leader for the territory. Travels to enhance relationships with agencies and clients resulting in business retention and new business opportunities.
- Collaborates with agencies and leadership in establishing new customer relationships and to identify, research, and develop pipeline opportunities. Drives the sales processes including prospect prioritization, initial contact and pursuit strategy, identification of opportunity, due diligence and overall management of new customer acquisition.
- Works with Underwriting and Underwriting Management to manage the territory book of business and identifies market opportunities by analyzing competitor intelligence, market and industry research, loss ratios, mix of business, policy count, premium growth, hit ratios and business retention.
- Develops, maintains and enhances client relationship related to profit improvement and Risk Control compliance. Uses resources available to build pipeline of new customer leads in conjunction with key agency partners. Maximizes the agency segmentation process and associated resource commitments.
- Ensures that tools, training and support are in place to positively impact success for the agencies and territory. Identified and communicates training needs and opportunities. Participates in program and product orientation meetings in conjunction with internal business partners including but is not limited to Underwriting, Risk Control, Actuary, Business Development, and Claims.
- Participates in the company’s distribution and operational planning process where current-year objectives are reviewed and future-years' objectives are developed. Aligns territory business objectives to support organizational goals of optimized profitability, managed growth and competitive advantage.
- Collaborates with Underwriting Management to establish and manage budgets and resources including explaining variances and related reporting.
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The Business Development Specialist is accountable for providing direction and leadership for their assigned territory. Partners with management team to ensure effective marketing, planning and execution resulting in retention, growth and profitability of business. Leads and influences agencies through creation and execution of sales strategies that drive an effective pipeline of new clients, profit and retention. Identifies new distribution opportunities and recommends agency appointments, while increasing relevancy in existing agencies.
- Serves as primary relationship, sales and business development leader for the territory. Travels to enhance relationships with agencies and clients resulting in business retention and new business opportunities.
- Collaborates with agencies and leadership in establishing new customer relationships and to identify, research, and develop pipeline opportunities. Drives the sales processes including prospect prioritization, initial contact and pursuit strategy, identification of opportunity, due diligence and overall management of new customer acquisition.
- Works with Underwriting and Underwriting Management to manage the territory book of business and identifies market opportunities by analyzing competitor intelligence, market and industry research, loss ratios, mix of business, policy count, premium growth, hit ratios and business retention.
- Develops, maintains and enhances client relationship related to profit improvement and Risk Control compliance. Uses resources available to build pipeline of new customer leads in conjunction with key agency partners. Maximizes the agency segmentation process and associated resource commitments.
- Ensures that tools, training and support are in place to positively impact success for the agencies and territory. Identified and communicates training needs and opportunities. Participates in program and product orientation meetings in conjunction with internal business partners including but is not limited to Underwriting, Risk Control, Actuary, Business Development, and Claims.
- Participates in the company’s distribution and operational planning process where current-year objectives are reviewed and future-years' objectives are developed. Aligns territory business objectives to support organizational goals of optimized profitability, managed growth and competitive advantage.
- Collaborates with Underwriting Management to establish and manage budgets and resources including explaining variances and related reporting
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Overview
Curious negotiators who always go for the win-win.
Work on a team that provides world-class claim management and managed care solutions.
You will utilize intelligent technology to deliver interactive risk management solutions.
As a Claims Representative, you will deliver BerkleyNet’s fast and easy customer experience, while investigating claims and negotiating the best outcome for both sides.
As a member of the Claims team, you will have a strong impact on our bottom line. Success in your role means success for the company.
Who we are…
BerkleyNet is an innovative and leading provider of workers compensation insurance and services. We were started in 2006 with the goal of delivering an easier solution for customers - driven by speed and simplicity. Since that time, we've developed a national presence and are recognized for our "Ridiculously Fast, Amazingly Easy" approach to workers compensation. If you are looking to join a fast-paced, energetic and passionate team with room for professional growth and development - BerkleyNet may be a great fit for you.
The BerkleyNet Way is…
- Fearlessly explores new paths
- Generates solutions and positive energy
- Be a community builder
- Be an original
- Embrace ownership and adaptability
- Responsiveness is our reputation
- Communicate openly and share knowledge
- Integrity is non-negotiable
Responsibilities
- Research learn and apply worker's compensation statutes
- Investigate claims as reported and determine eligibility for benefits and administer benefits as warranted
- Address client issues and respond to inquiries promptly
- Manage the progression of the claims process through collaboration with physicians, nurses, attorneys and other parties as needed
- Analyze and process claims with the ability to have ownership of policy and claim transactions
- Translate data and understand department processes, functionality and requirements
- Maintain compliance with federal and state regulations
- Must be able to work independently and within a team environment
- Performs other related duties as required and assigned