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The Complex Claims Director will:
- Be responsible for handling Director and Officer claims for Public Companies and Financial Institutions of high complexity and exposure for cases including securities class actions, shareholder derivative actions, M&A litigation and regulatory inquiries.
- Have experience reviewing complaints that are complex in nature, provide high level coverage analysis, determine exposure, set appropriate reserves and attend mediations and/or trials.
- Have excellent communication skills so that they can interface with insureds, brokers, underwriters and counsel to work towards claim resolutions.
- Manage a pending of 200+ claim files.
- Report to Senior Management quarterly.
- Communicate regularly with customers and brokers.
- Manage litigation and determine when settlement is appropriate.
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Main Responsibilities:
- Open, sort, and distribute incoming mail
- Identify and distribute specialty mail on a priority basis daily
- Process incoming faxes received on Claims fax and provide additional assistance on labeling documents for the Medical Unit
- Serve as the main point of contact for outsourced administrative claim functions not limited to mail house functions
- Perform data entry to work diaries and create activity notes
- Complete assigned work via diaries and work queues in a timely manner
- Prepare and scan claim documents
- Provide interim support for E-Bill processing (indexing) and other claims related mail (index and image) including legal bill processing
- Provide back up support for reviewing, indexing, and assigning unidentified mail as received from Mail house vendor
- Perform other duties as assigned
Administrative Services Clerk may specialize in one area of the claims processing function, such as mail & claim processing, payment & accounting transactions, or financial compliance.
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- Compliance with underwriting documentation rules and guidelines.
- Maintain an acceptable underwriting profit.
- Adherence to Admiral underwriting guidelines and referral compliance.
- Act as referral authority for Associate Underwriters.
- Development and maintenance of key broker/agent relationships.
- Management and development of new business and broker relationships.
- Coordinate strategic marketing calls to key brokers (up to 25%).
- Participates in all internal company training and continuing education.
- Remains current on product releases as it pertains to Casualty.
- Stay abreast and knowledgeable on market trends in terms of forms, coverage and appetite to maintain competitiveness.
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Summary
Accepts, retains and prices agribusiness insurance risks of significant size or technical complexity in
accordance with established underwriting guidelines and within delegated authority level. Manages book of
business to achieve profitable growth objectives by properly classifying and pricing risks; building strong
internal and external business relationships; analyzing competitive marketing data, and developing,
implementing and monitoring action plans as appropriate. Serves as the point of contact for assigned agencies
and is responsible for the agency relationship. Assists management with product development and staff
underwriting responsibilities; and serves as technical underwriting resource to the underwriting team.
Essential Duties & Responsibilities
Assesses new commercial agribusiness insurance risks and determines accurate classification of business,
policy contract forms and pricing of risk. Works within broad limits and authority on commercial
underwriting accounts of significant size or high technical complexity. Evaluates property (COPE)
information, liability exposures, fleet and safety programs, loss history, financial reports, risk control reports,
etc. Accepts and prices risk in accordance with established underwriting guidelines and within delegated
authority level. 25%
Reviews renewal accounts by examining business operations, classification, contract forms and loss activity.
Determines if account is an acceptable risk or if it will be non-renewed. Determines price in accordance with
established underwriting guidelines and within delegated authority level. Reviews accounts and endorsement
requests exceeding Senior Underwriter, Underwriter or Underwriting Assistant’s authority level and takes
appropriate procedural action. 25%
Develops, expands and/or enhances agency relationships to promote profitability and growth of new business
and the retention of existing business. Travels and meets with agents and customers to enhance business
relationships. Educates agency staff on pricing, product set and risk selection philosophy. Participates in the
agency management process. Assesses the strengths and weaknesses of agencies and assists them in
achieving the mutual goal of sustained profitable growth. 20%
Identifies new business opportunities from the agency force to assess, quote, inspect and accept. Collaborates
with Underwriting team, Risk Control, Claims, IT and Senior Management to create strong agency partnerships
and build a profitable book of business. Effectively manages book of business to achieve established
profitability, growth and retention goals. 15%
Serves as a technical underwriting resource to underwriting staff and agents regarding products, coverages
and rating procedures. Assists underwriting management with product development and underwriting file
reviews. Provides professional development knowledge and guidance to Senior Underwriters, Underwriters, Underwriting Assistants and other functional areas. 5% Identifies accounts that require placement of facultative reinsurance and facilitates placement through W.R. Berkley Corporation approved markets. 5% Analyzes agency results, competitive marketing data and operating environment of territory/agency. Stays current on relevant insurance industry trends and issues. 5% Performs other related duties as assigned by management.
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The Director - Security Strategy, Architecture, and Consulting is a key member of the Global Information Security Management team. This individual is responsible for coordinating and consulting on the day to day management and execution of the Information Security program. Through effective governance routines, project and program execution tracking, this leader will support all Information Security verticals in their efforts to improve and mature the security posture of the firm.
As a Security Architect, this individual will also participate in the organization's evaluation of emerging technologies in Cyber Security space. More specifically, this role will require that the successful candidate evaluate the potential cyber security opportunity for an emerging technology, understand the applicability to our corporate and operating units, build compelling business cases, and communicate these concepts across leadership. The Security Strategist will be responsible for working with the team and our various partners to establish and communicate points of view, while working with the business leadership to evaluate investments, staffing, target markets, and ROI expectations for areas of emerging technology that are recommended for pursuit. The successful candidate should be accomplished in building business cases, including financial projections that clearly articulate the mission and anticipated goals of any particular investment strategy.
This leader will assist the CISO and the Head of Security Architecture in the continuous development and documentation of the Information Security program while keeping up to date on industry best practices, upcoming regulatory requirements, and emerging technologies to help ensure that WRBC can take a proactive approach to information security.
Core Responsibilities:
The Information Security Architecture (Consultants) will interact with all levels of personnel, including executives, business operational heads and technical staff, to bring them together to ensure the coordination to define, design and implement controls that reflect business and operational needs balanced with legal and regulatory requirements and risks.
This position is responsible for the overall Information Security Program implementation within the organization including all information security verticals as well as regulatory compliance. Responsibilities include coordinating, tracking and reporting on the implementation of program components and alignment to regulatory requirements. Additional duties include development of meeting materials for executive governance committee meetings, technology team meetings, security architecture and strategy in all corporate domains.
This person will lead the development of the requisite governance committees to run information security including technology governance as well as architecture governance.
The leader will work jointly across the enterprise with the Legal, Technology, Human Resources, Audit and others in the development and management of the Information Security Program through:
- Translating strategy into execution plans
- Tracking and status reporting at program level
- Interacting with other IT teams to coordinate project and program tasks
- Governance design, governance routines with executives, IT teams, regulatory project teams
- Assistance in developing operational models for the Security verticals
- Ensure the ongoing integration of information security with business strategies and requirements.
- Partner with other Information Security leadership team members to collectively build and drive the Information Security Program, Strategy, and Roadmap
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Berkley Construction Professional (BCP), a Division of Berkley Alliance Managers, has an excellent opportunity for an Assistant Underwriter. The overall objective of the Assistant Underwriter role is to contribute towards building a profitable portfolio of Construction Professional Liability and Pollution Liability business. The successful candidate will provide technical support to underwriting staff through execution of the following core responsibilities:
- Organize, analyze and input relevant underwriting analysis information into all required systems
- Prepare written risk analysis reports for the review of underwriters
- Recommend pricing and policy structures for the review of underwriters
- Prepare draft quote proposals for the review of underwriters
- Prepare, quality control review and issue quotes and binders
- Prepare, quality control review and issue policies
- Prepare, quality control review and issue endorsements
- Assist with training of the new hire UAs
- Assist with completing quality reviews for new hire UAs
- Handle special projects as needed
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The VP, Head of IT Security Operations is responsible for developing and managing the Global Information Security Operations function enterprise wide. The SecOps team is responsible for providing security operations and engineering, vulnerability management and testing, security monitoring, incident response, security tools, and all other assigned InfoSec functions in a 24x7, large-scale global environment.
This leader will own and drive the global rollout of a more robust and formal approach to managing information security operations programs across all technology platforms and business environments. The structure of the program will be based on the goals, principles and strategy of the overall Global Information Security Enterprise Security Strategy at WRBC. At its core, the SecOps team will ensure appropriate information security operations while driving performance efficiencies based on the appropriate risk to technology and business environments. The SecOps head leader will optimize team processes to ensure efficient and effective delivery of services in a 24x7 ‘follow the sun’ operating model.
The Head of Security Operations program will interact with all levels of personnel, including executives, business operational heads and technical staff, to bring them together to implement controls that reflect business and operational needs balanced with legal and regulatory requirements and risks. This position is responsible for the Information Security Operations program that defines how information security technical controls are managed and measured. The responsibilities include developing programs such as vulnerability assessment and management, MSSP vendor management, security monitoring, security metrics and reporting and security incident response.
This team implements tools and controls to measure and articulate current risk levels and ensures that they are understood by stakeholders as appropriate. They design response programs to react to risks from cyber threat sources. The leader will work jointly across the enterprise with the Legal, Technology, human Resources, Audit and others in the development and management of the Information Security Program.
The leader will have a major responsibility in ensuring that a defined information security program is in place & monitoring of information technology security practices occurs to ensure information and technology infrastructure is:
- Secure from unauthorized access
- Protected from inappropriate alteration
- Confidential user and company data remains private
- The successful candidate will manage the effectiveness of the company’s information technology security program, including progress on remedial actions, and
Serve as an internal information security consultant and subject matter expert
- Manage information security risks by routine assessments and developing a risk management plan
- Produce scheduled reports of the status of IT’s compliance with WRBCs Information Security Program
- Participate in risk assessments and the development of risk management plans
- Ensure the ongoing integration of information security with business strategies and requirements
- Lead an incident response team to contain and investigate security events, and prevent future information security breaches with detailed root cause analysis.
- Develop remediation plans for process/policy related information security vulnerabilities
- Develop and maintain technology and operations roadmaps for security infrastructure components, including but not limited to intrusion prevention/detection, security firewalls, user monitoring, and security information & event management (SIEM)
- Partner with other Information Security leadership team members to collectively build and drive the Information Security Program, Strategy, and Roadmap
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Position Purpose
To provide prompt, fair and effective Inland Marine claims service for Insureds and claimants through the use of phone and correspondence. This position will primarily focus on Legal Liability Inland Marine lines including Cargo Legal Liability, Contingent Cargo and Brokers Legal Liability, and Warehouse and Riggers Legal Liability. However, the position will not be limited to these lines. Core lines of business include Commercial Property, Builder’s Risk, Contractor’s Equipment and Motor Truck Cargo Legal Liability; plus various other specialty Marine products.
Essential Duties and Responsibilities:
- Investigation of claims made by Insureds and claimants. Including but not limited to proper coverage determination and/or liability determination, 24-hour contacts, taking of recorded statements. Evaluate and negotiate settlements including denial of claims either not covered or where no liability exists. Obtain proper forms and documents.
- Establishing and maintaining proper reserving throughout the life of the claim file. Maintain appropriate diary schedules of all claims in the care and custody of the adjuster. Evaluate estimates and bills for accuracy and applicability to coverage relating to the type of claims submitted.
- Complete all necessary reporting forms according to procedures on a daily basis. Entry of proper claim reserves, and claim payments. Maintain in chronological order; appropriate file notes on the system. Initiate subrogation and dispose of salvage according to established procedures.
- Inform the Underwriting Department of risk hazards discovered through the investigation of the claim. Advise supervisor immediately of all claims of a severe nature or exceeding settlement authority.
- Direct attorneys, independent adjusters and other vendor/experts on claims in litigation or that require outside assistance. Attend mediations and settlement conferences when warranted.
- Strictly adhere to all claim best practices and operate within set authority level.
Other Duties:
- Assist in training of other personnel as directed and maintain a good working relationship with supervisors, associates, agents and the public.
- Participate as a thought partner by giving and receiving constructive feedback and championing continual process improvement.
Performance Expectations:
- This position will be assessed based on achievement of the following elements of performance: Attainment of goals/standards for this position; Dependability (Appropriate use of time and resources, including but not limited to phone use, attendance, promptness, funds or asset use); Customer service/sensitivity (of internal and external customers); Teamwork.
- Other additional elements of performance will impact this position and will be provided by the supervisor of this position.
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- Manages and guides the performance and professional development of GL adjusters through coaching and mentoring of technical staff, including performance evaluations and salary reviews.
- Performs regular file reviews and audits to determine compliance with best practices.
- Responsible for controlling expenses within the Department guidelines.
- Facilitates and promotes consistent, positive Department financial results by actively strategizing with and providing appropriate guidance and authority to technical staff. Requires technical knowledge and experience, including an understanding of coverage and contract law, investigation, legal liability, litigation and reserving.
- Understands and utilizes existing technology resources and data to measure and monitor financial and performance trends.
- Facilitates the improvement of all systems applications utilized in the Department, including CWS, Va3i and Data Oasis, for successful and efficient claims handling and related workflow processes.
- Responsibility for various projects related to achieving Department goals (i.e., cost management, quality assurance, SIU, training and development, etc.)
- Regular participation in the interviewing process for potential new hire candidates.
- Occasional responsibility for handling claims that are very complex and/or involve sensitive or confidential information.
- Reviews and approves coverage letters and responses to regulatory agency inquiries.
- Reviews and approves Large Loss Reports.
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The Policy Services Representative is responsible for learning company policy and procedures in relation to policy administration, as well as other general policy information. The primary role of the Policy Services Representative is to provide a high level of customer service to company clients and agents regarding their worker’s compensation policies as well as providing general administrative and clerical support to other functional units such as premium audit, premium accounting, and underwriting. The Policy Services Representative must exhibit a degree of competency in their area of responsibility. Productivity, timeliness and accuracy are key, exercising appropriate judgment is critical.
RESPONSIBILITIES:
- Responds to client/agent inquiries regarding a variety of premium policy and related issues.
- Achieves a working knowledge of company policies and procedures in relation to policy administration.
- Provides clerical and administrative support for other departments.
- Completes projects as assigned.
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The responsibilities of the AVP, Actuary include:
- Strategic Development – Meaningful contributions to business growth & margin expansion initiatives
- Ensure that price levels and loss reserves are adequate
- Assess the profitability of the business being underwritten
- Assist finance with financial reporting requirements
- Manage research and analysis required for strategic initiatives
- Assist with reinsurance analysis and catastrophe modeling
- Strong commitment to the WRBC/Berkley FinSecure culture: innovative, transparent & engaging
- Collaborate with other business units and co-workers to support Berkley FinSecure’s strategies & initiatives
- Responsible for monthly rate monitor reporting and analysis
- Responsible for quarterly reserving analysis including presenting reserve position to W.R. Berkley executive leadership
- Responsible for determining expected loss ratios during the annual budgeting process
- Responsible for profitability analysis to determine is desired returns are being realized
- Assist finance with the preparation of quarterly financial statements, including Schedule P
- Work with underwriting to analyze price adequacy, develop rates/rating plan
- Provide actuarial justification for filed rates
- Provide individual risk rating for large accounts
- Provide analysis to assist with treaty reinsurance renewals
- Provide facultative reinsurance analysis as needed
- Review rate change data provided by BSS and support BSS data calls
- Assist on special projects as assigned by IT, claims, finance, or operations management
- Attend industry or customer conferences, conventions or meetings
- Other duties as may be appropriate to underwrite an assigned book of business for the company
- Some over-night travel is required
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Responsible for all technical aspects of claim management for assigned files including compliance with all established performance guidelines. Performs workers’ compensation claims adjudication and investigation.
- Properly investigate and handle all types of workers’ compensation files including lost time, litigation and long term exposure within predetermined claim-handling guidelines.
- Initiate return-to-work discussions with the employer and effect return-to-work for the injured worker.
- Establish timely and appropriate case reserves
- Investigate and manage subrogation and negotiate settlements.
- Use automated diary system to issue indemnity benefits and provide claim management.
- Accurately calculate and pay wage loss and other benefits.
- Assign rehabilitation and monitor costs and outcomes.
- Document all action plans and evaluations for claim resolution.
- Maintain organized electronic files.
- Interact with clients to establish/improve communication and service capabilities.
- Interact and communicate with state agencies, attorneys and other providers.
- Address customer complaints and inquiries in an exemplary and professional manner.
- Achieve specific performance outcomes related to quality and quantity of work as established by management.
- Provide cost containment for individual claim and overall claim costs for account to achieve account profitability.
- Approve medical and rehabilitation payments for check entry staff or define medical and rehabilitation payment parameters for WC Claim Technicians per office procedure.
- Conduct in person claim reviews when scheduled or requested.
- Perform the duties noted in the position descriptions in accordance with the BRAC Claim Handling Guidelines - Workers' Compensation
- Occasional travel may be out of town requiring overnight stay.
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Berkley One, a Berkley company, is hiring for the position of Administrative Receptionist. The job location is Morristown, NJ and supports Berkley One, Berkley Cyber Risk Solutions and other W.R. Berkley teams located in this office.
Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.
About the job
Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.
The Administrative Receptionist will work with all of the teams to play a key role in managing certain functions in the office and presenting the face of the local Berkley companies. This role is responsible for providing front office reception and administrative duties for multiple growing businesses.
The ideal candidate is motivated, outgoing, deeply responsible, organized and detail-oriented. The candidate sees what needs to be done and takes the initiative to do it.
What you will do
- Act as first point of contact for all visitors, determine nature of business, and announce visitors to appropriate personnel. Monitor visitor access and issue passes when required, coordinate visitor parking
- Coordinate mail and express package delivery for the office. Process and distribute all mail in a timely and appropriate manner according to company guidelines. Check and sign for deliveries, distribute packages accordingly. Ensure that postage machine is charged and maintained
- Order, receive and maintain office supplies and necessities (coffee, snacks, business cards, printing, various office supplies, copier/printer/scanner maintenance, shredder pick-up, etc.). Ensure that both kitchen and supply rooms are fully stocked at all times
- Provide logistical support to in house meetings, to include preparation of meeting and conference rooms and assist in arrangements for catering, including set-up and clean-up
- Manage multiple calendars, reserve conference rooms; organize and schedule appointments and conference calls accordingly
- Organize and book travel arrangements for senior managers and others as requested
- In collaboration with IT, coordinate work space, computer and supplies for new employees
- Review and update on a regular basis the telephone list, call tree, Continuity Plan, Contingency Plan, organization chart, seating chart, office rosters, HR bulletin boards
- Act as a liaison with building management, as required, coordinating all building passes for Home Office employees, building access and communications regarding building announcements and services
- Contribute to team-wide communications and participate in organization events and discussions on related topics and projects
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Analyze and underwrite existing and prospective private company accounts seeking Directors and Officers, Employment Practices, and Fiduciary Liability insurance coverage. Develop relationships with key brokers to increase the submission flow and quality of new business prospects.
Responsibilities include but are not limited to:
- Prepare thorough underwriting work-ups that contain a detailed financial analysis, claims/legal history, and a review of significant recent corporate events for each new business and renewal account.
- Communicate with brokers during the renewal process to ascertain the client’s renewal expectations and on new business accounts to find the best opportunity for successfully winning the business.
- Participate in client meetings designed to address each account’s risk factors and mitigation approach.
- Work with senior managers to rate and price new/renewal accounts and draft all quote/binder letters and issue the policy.
- Responsible for maintaining the underwriting files on all in-force and lost/declined accounts.
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Responsible for the handling, oversight and overall management of highly complex professional liability claims, primarily Directors and Officers (D&O), and Employment Practices Liability (EPL) claims Recognized as a technical expert in the interpretation of complex or unusual claims-made policy coverages. Under limited management direction, will analyze, coordinate and resolve claims within assigned limits of broad authority.
In addition, the successful candidate may work directly with less senior claim handlers, providing mentoring and coaching support on claims, evaluating requests for monetary authority, providing guidance and direct oversight on more severe claims, assisting with trial and large loss reporting, and handling day-to-day claims questions.
- Manages highly complex investigations of professional liability claims including coverage issues, liability, compensability and damages. Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly. Effectively manages loss costs and claim expenses.
- Manages all types of investigative activity or litigation on major claims, including the posting of appropriate reserves in a timely manner. Coordinates discovery and litigation strategy with panel attorneys and/or counsel retained by the insured.
- Negotiates highly complex settlement packages, and authorizes payment within scope of authority, settling claims in the most cost effective manner and ensuring timely issuance of disbursements.
- Makes recommendations on claims processes and resolution strategies to management.
- Analyzes claim activities; prepares and presents reports to management and other internal business partners and clients.
- Works with attorneys, account representatives, agents, and insureds regarding the handling and/or disposition of highly complex claims.
- Provides guidance and assistance to less experienced claims staff and other functional areas.
- Interaction and consultation with business partners including underwriting, agents and management regarding industry activity and trends.
- Coordinate payment of attorney/vendor claim expenses and fees in a timely manner.
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Berkley One, a Berkley company, is hiring for the position of Underwriting Technician. The job location is Morristown, NJ reporting to the AVP Underwriting.
Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.
About the job
Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.
This role will be responsible for supporting all Underwriting functions. The ideal candidate will have Personal Lines underwriting support experience in the High Net Worth space.
What you will do
- Manage accounts post issuance, involving the Underwriter as needed
- Review complex Risk Management Reports which exceed Underwriting Support authority
- Ensure compliance with Risk Management requirements
- Process renewal and endorsement transactions within authority and engage Underwriters with thoughtful reviews for items exceeding granted authority
- Appropriately engage with our Service Team to ensure consistency
- Support overall underwriting book, ensuring timely processing of work and focus on retention of profitable accounts
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- Investigate, research, and resolve system processing issues and daily reconciling issues.
- Improve or automate overall processes as they relate to tactical financial functions such as cash receipts and collections
- Develop and run queries to ensure data is readily available
- Complete user acceptance testing for varies processes.
- Approach all tasks with an analytical mindset to recommend and implement effective solutions.
- Monitor vendor performance and regulatory compliance through reporting.
- Work closely with the rest of the Finance team to assist with needs as they arise.
- Perform other duties as required and assigned.
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To produce and manage a book of business and a territory of agents, achieving profitable growth.
ESSENTIAL FUNCTIONS:
- Manage assigned territory of agencies including regular contact and visits with key territory agents.
- Solicit desirable business from assigned agents.
- Screen new and renewal submissions from agents and obtain missing information.
- Communicate with agents on matters pertaining to new and renewal submissions and service items.
- Determine degree of risk, specifying applicable endorsements and applying pricing to ensure overall profitable risk selection.
- Prepare and present quote proposals to agents / insureds.
- Follow-up on all new and renewal business quotations in order to obtain the order to bind coverage.
- Provide clear instruction and guidance to rating and processing personnel.
- Order & review inspections, motor vehicle reports, or other reports as needed for underwriting of risks.
- Maintain records and prepare required reports on activity and production.
- Maintain and update underwriting files, including documentation of core underwriting thought process.
- Ensure account stewardship, partnering with Claims and Loss Control staff to do so.
- Operate according to underwriting authority as delegated by manager.
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Position Purpose:
Provide rating, policy preparation/issuance and data processing functions in support of Commercial Lines Underwriting.
Essential Duties and Responsibilities:
- Rates and issues various transactions including but not limited to new business, renewals, endorsements, and cancellations involving all Commercial Lines of Business for the licensed States within the Company, using available data processing equipment.
- Ability to read and comprehend instructions provided for navigation and effective use of Company Policy Rating System, Imaging System, External Site Rating Bureaus and other system supported rating tools. Ability to read, comprehend, and use judgement in following Bypass criteria. Ability to manage multiple tasks and meet established deadlines.
- Meet established production goals while maintaining high levels of quality. Manage work to meet established company service standards.
- Classifies risks and rates according to current manual rules and related instructions.
- Contacts Agents, Bureaus, or Company Underwriting regarding rating matters. Responds appropriately to agents' or underwriting requests for rating information.
Other Duties
- Participate in testing and on-line technical assistance to team members.
- Coordinates various job duties in an effective and efficient manner.
- Maintains good working relationship with supervisor, associates, agents, and public and contributes to a cooperative work environment.
Performance Expectations:
This position will be assessed based on achievement of the following elements of performance: Attainment of goals/standards for this position; Dependability (Appropriate use of time and resources, including but not limited to phone use, attendance, promptness, funds or asset use;Customer service/sensitivity (of internal and external customers); Teamwork.
Other additional elements of performance will impact this position and will be provided by the supervisor of this position.