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Summary
Consult and evaluate commercial operations in the human and animal food production, processing and distribution space. Regularly interact with owners, managers, employees, agents and underwriting to determine the type and level of exposures present and controls needed. Determines customer’s ability to control the exposures by gathering information through physical surveys, program audits, loss history analysis, comparison to industry standards and customer interviews. Provides training, mentoring, specialized technical advice and counsel to staff. Assists underwriting with risk selection and ongoing account management.
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A leadership role with responsibility for the coordination and implementation of the underwriting review process. Extensive and diversified technical property, casualty and specialty underwriting experience will be utilized to evaluate W. R. Berkley Operating Units’ underwriting practices and procedures based on their business strategies, focus, guidelines and financial return goals. The Leader will work with a team of underwriting experts from other W. R. Berkley Operating Units or outsourced partners and communicate results and value added recommendations to Senior Management.
Reviews include examination of individual underwriting files for: risk selection; underwriting; pricing, use and adequacy of rating models; wordings including coverage provided and other terms and conditions; rate rule and form compliance; limits management; use of loss control and/or risk management, use of facultative reinsurance; and quoting, binding and issuance process. In addition, the process can include an evaluation of the management of producers and distribution channels, delegated underwriting authorities, service standards, aggregations, exposures, emerging issues and interaction with claims and actuarial functions.
Responsibilities:
- Lead a value added Underwriting review process that provides Management with an independent assessment of the underwriting of the Operating Unit’s portfolio and/or a specific class of business.
- Develop and maintain relationships and communication with corporate Segment Heads, Actuaries, SVP Enterprise Risk Management and SVP Claims.
- Continuously improve the Underwriting review process and reporting procedures through automation, standardization and a current understanding of the underwriting environment, market conditions, competition and other factors facing the industry.
- Ensure that reviews are well planned, thorough and useful and achieve the goals of confirming and enhancing underwriting, risk selection, pricing and processes at operating units
- Maintain and improve necessary skills to conduct a review and report on the underwriting practices, pricing, and risk selection.
- Utilize product level knowledge to consider whether the Operating Unit’s pricing and underwriting policies and other procedures are applied correctly and consistently.
- Assess the effectiveness of the organizational structure, staffing, and management information.
- Analyze key performance metrics in order to determine whether the Operating Units are achieving Operating Plans and goals.
- Staff and plan the review (reviews are primarily staffed with underwriters from W. R. Berkley’s other operating units).
- Lead interviews with departmental personnel and Senior Management.
- Coordinate the work of the review team members.
- Document the work performed and the findings.
- Identify opportunities for improvement.
- Lead closing meetings and deliver feedback.
- Prepare written reports and recommendations.
- Follow- up on implementation of recommendations.
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The Senior Account Executive, Energy Underwriter will oversee and manage the underwriting process for a $15M book of highly complex and diverse energy risks, with a special focus on energy sustainability related risks. Using territorial and technical knowledge of oil and gas industry, lead the process of risk assessment, pricing and profitability, and exposure analysis of the energy accounts. In underwriting accounts, analyze related energy policy and energy economic issues. Develop and manage multiple large agency relationships, including growth and profitability goals of those agencies. Apply knowledge of a variety of complex pricing, rating and risk analysis tools and methodologies.
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Berkley Agribusiness, a provider of property and casualty insurance solutions for select commercial agribusiness accounts, has an exciting employment opportunity for a Risk Control Specialist to service agribusiness and food product customers.
This position will be responsible for providing on –site risk control surveys for both prospective and existing policyholder locations for the purposes of gathering underwriting information and providing suggestions for risk improvement.
Specific duties include, but not limited to:
- Surveying commercial agribusiness properties (buildings, industrial operations, etc.)
- Consulting with insured's in regards to activities and programs available to control losses and improve safety
- Providing training, mentoring, specialized technical advice and counsel to internal staff regarding regulations
- Contributing to the development of safety materials and program.
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Position Summary:
The primary responsibility of the Third Party Risk Management Analyst position will be to conduct formalized Information Security risk assessments of Third Parties, focusing on Information Security and Data Privacy controls. The position will participate as needed in all aspects of TPRM lifecycle starting with information gathering process, due diligence/documentation review, assessing risk including formalized risk analysis and identifying potential gaps and providing security solutions to mitigate risks. This position will interact with individuals all throughout the company as well as third parties.
Primary Duties & Responsibilities:
- Review services and data in scope of the assessment and analyze engagement risk ratings.
- Conduct formal end to end Information Security Risk Assessments (review of questionnaires, third party security audit reports and evidence, onsite assessments, etc.).
- Document risk assessment in a formal report, including any identified deficiencies in third party’s Information Security program.
- Work together with the TPRM team and stakeholders to review the assessment and escalate any issues. Work with operating units and partners to get additional information and to properly vet any issues prior to finalizing the report.
- Review and analyze evidence supporting deficiency remediation efforts prior to closure.
- Assess remediation plans and non-compliance acceptances where Information Security standards compliance cannot be achieved.
- Keep assigned review inventory in the system of record up-to-date.
- Partner with other Information Security teams, operating units and IT, to ensure that risks are clearly articulated in a manner that is understood by business and technology audiences.
- Participate in and influence Third Party Risk assessment process improvement, including procedures, processes, project deliverables and reporting initiatives.
- Build and maintain positive relationships with management, team members, and stakeholders across the company using effective written and oral communication practices.
- Serve as a subject matter expert and process ambassador as it relates to TPRM related processes, procedures, and workflows.
- Other duties and special projects as assigned.
- Travel expected -10%
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Berkley One, a Berkley company, is hiring an Agency Experience Manager to support the development of various marketing, branding and sales programs. This job will reside in New York.
Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.
About the job
Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.
This role, an important individual contributor to the Berkley One brand, will be responsible for driving successful, productive relationships and growth with our agency partners. The ideal candidate will have experience contributing to successful marketing strategy and delivery.
What you will do
In collaboration with and at the direction of the Regional Agency Experience Manager:
- Execute agency management strategies, including tactical distribution management activities, in order to meet or exceed growth and profit targets by state and by agent/broker
- In assigned geography, identify and appoint new agent/broker partners who will positively contribute to the growth of Berkley One
- Lead agency business planning, including new business, retention, hit ratio, profit and other targets
- Execute activities and projects relative to business development, campaign management and brand building
In collaboration with inside sales:
- Provide quote coaching and other new business assistance to agency partners
- Track agency partner financial performance and pro-actively adjust strategies and tactics to leverage opportunities, revenue generation and the establishment of the Berkley One brand
- Build successful connections between agency partners and relevant Berkley One functions in order to deliver exceptional customer service
- Contribute to build of distribution capabilities in support of Berkley One’s business strategies and goals
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Job Summary
Support designated underwriters and their agents with lower risk transactions including but not limited to new business, inspections, endorsements, renewals and audits.
Roles and Responsibilities
- Achieve renewal premium retention and rate change objectives.
- Underwritefast track renewals and approve based upon authority granted.
- Support non-fast track renewals, by reviewing for underwriter and providing an overview of the account and recommendations based upon authority granted.
- Review and Underwrite new business submissions for acceptability according to authority granted.
- Make sound risk and pricing decisions that achieve profitable loss ratios.
- Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines.
- Achieve designated customer service standards.
- Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction.Review mid-term endorsement requests for acceptability up to the authority granted.
- Review inspections to confirm accounts written are consistent with preliminary underwriting information and refer to underwriter when the inspection reveals unacceptable risk characteristics.
- Utilize various underwriting tools to determine acceptable risk characteristics, accurate classifications, insurance to value, calculate rates, etc.
- Review audits and refer to underwriter based upon authority granted.
- Provide back up support to your assigned Territory Managers and the Underwriting team.
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Berkley Agribusiness, a provider of property and casualty insurance solutions for select commercial agribusiness accounts, has an exciting employment opportunity for a Risk Control Specialist to service agribusiness and food product customers.
This position will be responsible for providing on –site risk control surveys for both prospective and existing policyholder locations for the purposes of gathering underwriting information and providing suggestions for risk improvement.
Specific duties include, but not limited to:
- Surveying commercial agribusiness properties (buildings, industrial operations, etc.)
- Consulting with insured's in regards to activities and programs available to control losses and improve safety
- Providing training, mentoring, specialized technical advice and counsel to internal staff regarding regulations
- Contributing to the development of safety materials and program.
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Berkley Agribusiness, a provider of property and casualty insurance solutions for select commercial agribusiness accounts, has an exciting employment opportunity for a Risk Control Specialist to service agribusiness and food product customers.
This position will be responsible for providing on–site risk control surveys for both prospective and existing policyholder locations for the purposes of gathering underwriting information and providing suggestions for risk improvement.
Specific duties include, but not limited to:
- Surveying commercial agribusiness properties (buildings, industrial operations, etc.)
- Consulting with insured's in regards to activities and programs available to control losses and improve safety
- Providing training, mentoring, specialized technical advice and counsel to internal staff regarding regulations
- Contributing to the development of safety materials and program.
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The Claims Examiner is responsible for the analysis and management of workers’ compensation claims. This position will review, investigate, and make decisions regarding coverage, compensability, and appropriateness of claims. This position will process and document claims to ensure compliance with company standards, industry best practices, and legislative provisions. Acts in a fiduciary role on behalf of policyholders, negotiates claim settlements and manages subrogation. Claims Examiners conduct the handling of claims in the utmost of good faith in compliance with the rules, regulations and statutes of the WCAB and State of California. The Claims Examiner is expected to function with a degree of competency. The use of sound judgment coupled with consistent results is expected.
RESPONSIBILITIES:
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- Analyzes and processes workers’ compensation claims by investigating and gathering information to determine the exposure on the claim.
- Negotiates settlement of claims up to designated authority level and makes claims payments.
- Calculates and assigns timely and appropriate reserves to claims and continues to manage reserve adequacy throughout the life of the claim.
- Calculates and pays benefits due; approves all claim payments; and settles claims within designated authority level.
- Develops and manages claims through well-developed action plans; continues to work the action plan to bring the claim to an appropriate and timely resolution.
- Prepares necessary state filings within statutory limits.
- Actively manages the litigation process; ensures timely and cost effective claims resolution.
- Coordinates vendor referrals for additional investigation and/or litigation management.
- Uses appropriate cost containment techniques including strategic vendor partnerships to reduce overall cost of claims.
- Manages claim recoveries of all types, including but not limited to subrogation, Second Injury Fund recoveries, and Social Security offsets.
- Reports claims to the excess carrier, responds to requests of directions in a professional and timely manner.
- Frequently communicates with all appropriate parties involved with the claim.
- Refers cases as appropriate to management.
- Maintains professional client relationships.
- Actively executes appropriate claims activities to ensure consistent delivery of quality claims service.
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The Digital Marketing Specialist will be in a highly interactive role on our marketing team. This person’s creative and technical work will be critical in enhancing the Nautilus brand digitally. The Digital Marketing Specialist will not only think about the backend, but also the way users interact with the website and digital content.
Some key responsibilities include:
Web Development
- Manage and enhance website and digital properties through creation and updates of content and digital assets.
- Create and maintain landing pages for campaigns.
- Utilize strong analytical ability to evaluate end to end customer experience across multiple channels and customer touch points.
- Take accountability and ownership for all your projects through creation, test and deployment phases.
- Prepare to address and improve any technical issues.
- Develop and manage corporate event app
- Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate.
Marketing Analytics
- Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs).
- Identify trends and insights, and optimize spending and performance based on the insights.
- Monitor and report on digital campaigns using google analytics.
- Brainstorm new and creative growth strategies.
- Assist in development and execution of marketing campaigns and drive optimization efforts for online marketing campaigns.
Marketing and Design
- Build and execute email campaigns communicating a wide variety of messages across multiple audiences.
- Create a variety of content assets across a variety of digital properties; websites, social media, internal digital platforms, etc.
- Collaborate on and oversee various marketing projects and initiatives.
- Collaboration with the team across multiple facets:
- Create promotional materials (digital).
- Research and apply new software or design concepts.
- Confer with others to discuss and determine design needs.
- Collaborate with others to develop or refine designs.
- Additional duties and creative roles as assigned by management.
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The operations leader will drive operations and innovation activities across all regions, states and leaders. Using strong business acumen, oversees all operations that connect to or through the Chief Underwriting Officer including disciplines of Underwriting, Business Development, Risk Management, Analytics & Advanced Actuarial, Claims, IT, and overall Company operations. Drives change management implementations for the regions in underwriting and business development.
Essential Duties & Responsibilities
Plans, directs and executes the company’s vision by ensuring best practices are established, shared and utilized. Recommends refining existing operations to ensure consistent and coordinated outcomes. Ensures that continuous improvement processes are executed to support the achievement of business results and most importantly continued efficiency improvements and expense reductions. Indirect leadership of cross functional teams will be expected.
Leads innovation through all stages; research, development and deployment for all Underwriting and Risk Services functions. Understands and employs cutting edge technology and competitive intelligence to better position CWG in the market. Leads the development and deployment of vendor tools. Leads the change management planning, deployment and communications for innovative and new roll outs in underwriting and risk management.
Works in conjunction with the research and development product team to execute and implement new products (for all lines, including Ag) and go-to-market strategies into the marketplace. Will be the key leader in the change management process, from planning, developing, to execution and roll out.
Develops and maintains relationships with other Berkley operating units to capitalize on business opportunities and efficiencies. Demonstrates successful collaboration with business development teams and other Berkley operations.
Assists with coordination and influences company’s trade affiliation and penetration. Provides feedback and oversite for agency meeting venue, agenda, etc.
Fosters a positive environment by modeling cultural expectations.
Attracts, coaches and develops talent.
Performs other related duties as assigned by management.
Supervisory Responsibilities
No direct supervisor responsibilities
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Basic Function and Scope:
The position entails scheduling monthly audit orders with outside vendors, as well as daily review of completed audit received from vendors on an account basis. Examine, analyze and validate vendor audit findings in compliance with State / NCCI regulations and prepare an exposure summarized report on an account basis. Audited policies includes Workers Compensation, General Liability, and Auto.
Essential Functions:
- Generate work orders to order physical and mail audits using premium audit tracking system (PATS) for outside audit vendors and internal handling as per assigned guidelines
- Timely and quality review, processing and handling of the premium audits and disputes for all lines of business in all states.
- Research and resolve audit disputes, summarizing disputed findings and presenting to all of the involved parties, following regulated authority guidelines. Communicate both verbally and in writing with policyholders, producers, underwriters, and the operations unit.
- Respond to all telephone and e-mail inquiries as needed, initiating contact with insureds, producers, or auditors to request additional information required for completing an audit.
- Serve as an audit liaison between audit vendors, insured, agents and internal staff members
- Support audit team with state test audits and department mail box
- Assist audit manager with process development / improvement and reporting as necessary
- Additional tasks pertinent to the audit operation functions
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Summary
The Marketing Specialist will exemplify entrepreneurial spirit and creativity. This position will be the point of contact with our vendor marketing firm and be responsible for items such as leading and developing innovative ideas and concepts surrounding our brand; go-to-market strategies; agent and customer on-line experiences. This will consist of but not be limited to brand communication and clarity; market penetration strategy, digital advertising and web design; and graphic design needs. This leader will work closely with the Business Development teams and other Senior Leadership Team members as an internal consultant and business partner. They will use strong analytical skills to interpret data to make recommendations to optimize and maximize the company’s marketing potential to both internal and external stakeholders
Essential Duties & Responsibilities
Serves as primary point of contact with vendor marketing firm. Collaborates with marketing firm to lead, design, and execute marketing campaigns in support of marketing strategies aligned to specific business needs including the following:
· Go to market strategies (for both agent and customer segments)
· Brand awareness, effectiveness, and optimization
· Agent and customer on-line experiences, including all digital experiences
· Customer acquisition strategies for business development
Develops, coordinates and delivers clear effective messaging that differentiates CWG products in the marketplace.
Uses strategic thinking and analytics to problem solve and enhance position in the marketplace.
Researches competitive intelligence opportunities in the marketplace. Stays attuned to relevant market conditions and trends in order to drive effective messaging and tactics to targeted audiences. Works to create, design, and implement new ideas within CWG.
Analyzes and evaluates historic and current performance of marketing campaigns. Reviews various data sources to identify best performing campaigns and success as compared to established KPI’s. Makes recommendations to enhance, revise and automate future campaigns.
Supports and shapes CWG’s public and community relationships and affairs (as supported by vendor).
May provide project management leadership.
Performs other related duties and projects as assigned by management.
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The Java Developer will be a mid-level technical expert in one or more highly specialized areas of applications systems analysis and programming. Must also prepare detailed specifications from which programs will be written. Responsibilities include program design, coding, testing, debugging and documentation. The ideal candidate must maintain full technical knowledge of all phases of applications systems analysis and programming.
Principle responsibilities include, but are not limited to create, designs and tests web-based Java applications to support business goals. Performs program coding and testing and addresses technical issues through research, investigation and debugging. Relies on knowledge and professional discretion to achieve goals. The key duties of the Java Developer position include:
- Contributes to the development of project risk mitigation plans to ward off potential technical issues.
- Applies problem solving abilities to familiar and unfamiliar technical disciplines
- Solves technical problems with possible conflicts using knowledge from prior experience and technical discipline.
- Learns and applies existing technical processes, methodologies, and skills that lead to new technical processes or systems.
- Provides appropriately timed task estimates by understanding and planning for technical/project dependencies.
- Improves existing applications or influences technical direction on a project, resulting in time or cost savings to Key Risk.
- Excellent knowledge of Relational Databases
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We are currently seeking a Return to Work Specialist for our Clinical Care Services team. This individual will partner with our claimants and employers to coordinate, monitor, evaluate, and implement options and services to facilitiate timely medical care and return to work outcomes. The Return to Work Specialists primary responsibilties include:
- Coordinate and implement return to work efforts with the employer of injury and assigned Case Manager.
- Assess appropriate utilization of medical treatment and services available through contact with employers and other specialists, as warranted to develop a plan for return to work.
- Review and analyze medical records and assess data to ensure appropriate case management process occurs while providing recommendations to achieve case progress and movement to closure and return to work.
- Frequent communications with the assigned Case Manager regarding projected and actual return to work capabilities. Document activities and case progress using appropriate methods and tools following best practices for quality improvement.
- Coordinate job analysis/job descriptions with employer to facilitate a plan for return to work.
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Berkley One, a W. R. Berkley company, is hiring a Property General Adjuster. The job is located in New York or Connecticut and reports to the Property Claims Manager.
Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.
About the job
Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.
This role, a key contributor to the Berkley One brand, requires proven claim technical, organizational and time management skills, self-direction, leadership and the ability to provide exceptional quality customer service. The Property General Adjuster is responsible for quality handling and resolution of property claims including complex, high exposure claims in a timely, professional manner with emphasis on providing quality service. The ideal candidate will have experience in handling all manner and size of property claims.
What you will do
In support of the Berkley One brand of exceptional customer service:
- Appropriately manage assigned first party claims through coverage analysis, on site investigation, reserving and resolution
- Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
- Write fair and equitable estimates in a software program
- Negotiate and convey claim settlements within authority limits
- Establish validity of claims submitted for payment through investigation, research and contact with policyholders, claimants and outside parties for additional information and documentation to evaluate and properly resolve claims
- Write denial letters, Reservation of Rights and other correspondence
- Maintain an effective diary system and document claim file activities in accordance with established procedures
- Pro-actively manage file inventory to ensure timely resolution of cases
- Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers
- Perform administrative functions such as expense accounts and time off reporting as required
- Manage Independent Adjusters and experts on select claims
- Assist with the training of other internal and external adjusters on Berkley One best practices
- Travel to other states for large losses or catastrophe duty
- Establish relationships within the broker community to promote our brand
- Perform other duties as assigned
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The program provides highly motivated and qualified students an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. Collaborate side by side with employees in a variety of positions including Software Development Engineers, Business Analysts, Business Systems Analysts, and Testing Analysts on challenging projects, interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry.
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The program provides highly motivated and qualified students an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. Collaborate side by side with employees in a variety of positions including Software Development Engineers, Business Analysts, Business Systems Analysts, and Testing Analysts on challenging projects, interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry.
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The program provides highly motivated and qualified students an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. Collaborate side by side with employees in a variety of positions including Software Development Engineers, Business Analysts, Business Systems Analysts, and Testing Analysts on challenging projects, interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry.