Carolina Casualty is seeking an experienced Underwriter who enjoys commercial transportation underwriting, producer management, and building relationships.   Principle Responsibilities - Review new and renewal commercial insurance risks and determine accurate classification of business, policy contract forms and pricing of risk; review and act upon pertinent risk information such as loss control reports, motor vehicle reports (MVRs), loss runs and financial statements - Responsible for book management of an assigned agency plant, including achieving predetermined premium goals and profitability objectives, conducting audits on agency business, effectively communicating the company underwriting philosophy and assuring compliance of underwriting best practices - Cultivate effective agency relationships; conduct agency visits, communicate expectations and make recommendations for agency action(s) when appropriate - Develop presentations to be delivered to the agent and/or insured detailing coverage, pricing and services provided by Carolina Casualty Insurance Company - Provide guidance to Assistant Underwriters in technical matters of underwriting including, but not limited to, such procedures as coverages, cancellations, exclusions, endorsements and non-renewal action - Assist in developing new products, coverage enhancements, and procedures that drive production and processing efficiency

Responsibilities You will be part of a fast moving and cross functional Quality Engineering team that has a business first approach to technical problem solving. Being a member of this team you would have the opportunity to contribute to transformation of the insurance business through technology - Analyze product/feature changes and create test scenarios, test cases and test data for functional and non-functional requirements - Design, develop and maintain automation solutions that are robust, scalable and reliable - Implement better engineering solutions to increase automation code effectiveness, framework flexibility and test coverage to enable cross-functional team needs - Collaborate with developers and product analysts in instrumenting their workflow to build a comprehensive picture of velocity, coverage and quality

The Director of Procurement will play a critical role in leading, developing and implementing long-term strategies that focus on category-led strategic sourcing, effective contracting, data analysis, spend analytics and the end-to-end procure-to-pay process.  The Director of Procurement will provide high quality service delivery to ensure all operating units can efficiently procure and obtain the best value for the goods and services needed to support their operations and the overall mission of W. R. Berkley Corporation.  In addition, coordination with multiple functional areas will be imperative, including Accounting and Finance, Compliance, HR, Information Technology, Information Security, Legal, etc.  The Director of Procurement will oversee the execution of daily management, operations and strategic initiatives across the procurement function, as well as develop measurable plans and procurement metrics to ensure that value, customer service and cost savings goals are met or exceeded.   Key Responsibilities   - Develop and oversee a procurement department comprised of 2 to 3 procurement specialists besides the Director of Procurement. - Provide strategic direction, vision and leadership to the procurement organization; coordination with functional areas; become a trusted advisor to executive leadership and internal stakeholders for procurement matters. - Work with key stakeholders to develop, maintain, revise and communicate the overall policies, mission, vision, strategies and practices to ensure alignment with the needs and mission of W. R. Berkley Corporation. - Manage collaborative relationships with internal and external stakeholders, including operating unit staff responsible for purchasing decisions. Communicate, develop strategic sourcing initiatives with stakeholder collaboration, solicit feedback and refine the strategic procurement process. - Create and implement strategies that ensure procurement services are delivered in an effective and efficient manner and achieve high levels of client satisfaction relative to benchmarks and metrics. - Establish multi-year plan with realistic projected savings. Ensure reported savings are verifiable. - Establish, monitor and report service level goals, KPIs, and customer satisfaction criteria for procurement. - Achieve significant ROI on cost of procurement. - Maintain and establish consistent contracting policies and procedures that comply with existing laws, regulations and W. R. Berkley Corporation policies. - Work to transform the organization into a best practices model for service delivery while delivering a close partnership with operating units and functional areas.

Contributes to the acquisition and retention of profitable business supporting underwriting goals and objectives.  Conducts insured field surveys evaluating operations and the associated exposures and controls.  Generates necessary recommendations and consult with our insureds for the purpose of loss mitigation.  Works closely with the BNP Underwriting team on accounts of low to moderately high complexity.   Primary Job Duties & Responsibilities - Works with accounts in a wide range of industries within the established BNP appetite. - Works with underwriting in the acquisition and retention of profitable business by evaluating the insured’s overall operations and the associated exposures / controls by line of coverage. - Complete Loss Control field surveys for both written (existing insureds) and prospective accounts. Provide underwriting with a verbal report following insured visits. Generate detailed written reports for all-lines of coverage (i.e., property, liability, and auto), including potential loss scenarios and a loss analysis. - Develop recommendation letters for reducing or eliminating exposures associated with an insured’s operation. Clearly communicate recommendations verbally and in written form that are technically accurate. Provide code / standard references, technical information, and applicable resources to assist our insureds with recommendation compliance. Complete recommendation follow-up and document compliance. - Provide designated key accounts with loss control services supplementing their existing safety and risk management programs. Reviews loss runs to identify trends to assist with the development of client service needs. - Develop agreed upon goals and objectives with formal service accounts to support their loss control objectives. - Review and assist our insureds with enhancement of existing policies and procedures and related safety programs for the purpose of minimizing or eliminating risk. - Provide client service training and technical support including, but not limited to: Driver Safety Training, assists with the development and implementation of written programs and procedures, Mock DOT audits, provides clients with written materials and other information, researches codes and standards (NFPA, DOT, HACCP, etc.). - Manages workload in assigned territory and meets the determined monthly / yearly LC report production level. - Performs other duties as assigned and assist on department projects.

Summary Surveys business operations and consults with policyholders and underwriting to determine the type and level of exposures and controls needed.  Determines customers’ ability to control the exposures by gathering information through physical surveys, program audits, loss history analysis, comparison to industry standards and customer interviews.  Provides training, mentoring, specialized technical advice and counsel to staff and customers.   Assists Underwriters with risk selection and ongoing account management.    Essential Duties & Responsibilities Surveys commercial properties such as buildings, industrial operations, agri-business operations, and commercial vehicles to evaluate physical conditions, safety practices, and hazardous situations according to knowledge of safety standards, established underwriting guidelines and governmental regulations.  Utilizes experience and technical expertise to survey large or complex operations as requested by supervisor/manager. Observes business operations and management practices to determine safety issues and hazards.  Analyzes history of accidents and claims and inspects scenes of accidents to determine causes and to consult in development of accident prevention programs.  Measures insured area(s), records description of operations, and photographs or drafts scale drawings of properties, to identify factors affecting risk acceptability and insurance premiums.  30%   Consults with insured in regard to activities and programs to control losses and improve safety.  Confers with employees of insured, provides informational materials, and conducts training as needed induce compliance with safety standards, codes, and regulations.  10%   Prepares timely written reports of findings to assist the Underwriter’s risk selection process and makes recommendation to help accounts reduce potential for loss.  40%   Provides training, mentoring, specialized technical advice and counsel to internal staff regarding regulations, hazards and controls associated with area(s) of expertise.  5%   Maintains knowledge of regulatory standards (OSHA, DOT) and local and national codes (NFPA, ICC) through participation in continuing education opportunities.  Performs miscellaneous office duties not limited to answering phone calls, emails and completing schedules, etc.  15%   Performs other related duties as assigned by management.    

Berkley One, a Berkley company that caters to affluent Personal Lines insurance clients, is rapidly expanding and adding to the Solutions Specialist team in our Wilmington, DE office.  This role’s primary objective is to deliver all that is great about Berkley One and to help our agents place business with us.  Duties and responsibilities include but are not limited to: - Customer Policy Support: deliver a personalized, effortless experience for our customers via phone, email or chat. Handle customer transactions smoothly, accurately and first time final. Be an advocate for the Company during first notice of loss interactions by displaying empathy and ensuring the situation is properly handled. - Agency Policy Support: act as primary point of contact for agents to get their Berkley One questions resolved. Process individual policy work submitted by the agents via phone, email or chat. Answer policy inquiry questions and assist the agency with handling servicing needs. Assist agents with finishing their quotes and converting them into policies. Combine your sales and system savvy to drive profitable growth for the organization. - Agent Technical Support: help agents with access, passwords, and myriad of other tasks. Remote into their computers to show them how to work in the system in real time. Provide “in the moment” training on the Customer Portal and Customer Mobile App so the agent is empowered to share with customers. - Agent onboarding: enroll new agents/staff into our system, handle contracts, track agency license numbers and other licensing information, issue paperwork. - Agent training: primarily responsible to deliver system training by hosting webcasts and offering live support to agents navigating the system to quote, endorse and manage their business. Systems include the PAS, billing, claims and agent portal, eSignature, IVANS download and other ancillary systems.

The Vice President, Claims is responsible for the overall management and direction of the claims department.  Equally as important, participation on the Executive Team, that establishes the strategic direction for the company and ensures the overall profitability and success of the company in the human services market. RESPONSIBILITIES: Member of Executive Team - Proactive participation on Executive Team which establishes and executes the strategic direction of the company - Work closely with the CEO to discuss, evaluate, and implement strategic directions for the claims operation that supports the overall direction of the company - Establish solid relationships with other members of the Executive Team in order to improve team performance - Be able to clearly communicate strategic direction to both internal resources and outside partners and insureds Overall Management of Claims Operation - Manage a team of claims professionals by establishing clear performance metrics - Implement strong policies and procedures designed to produce the desired results - Ensure the continual professional development of claims professionals on the team by coordinating both internal and external training and development opportunities - Develop and implement claim best practices for proper and consistent claim performance, compliance and achievement of business goals - Establish clear reserving standards and ensure that those standards are continually met - Identify issues and trends in the portfolio; take appropriate and/or corrective action where necessary; communicate trends to underwriters, insureds and brokers - Identify claims with significant exposure and take a more active role coordinating a strategy for an appropriate resolution - Coordinate with underwriting on current and proposed policy language and new markets to enter - Cultivate a departmental culture that excels in communication and collaboration - Drives the development, implementation and continuous planning, organizing and leading of all claim programs, metrics, processes, results and initiatives   Develop Berkley Human Services into a “Thought Leader” within the human services marketplace - Proactively establish relationships with brokers and insureds in order to maximize the competitive advantage derived from the claims operation. - Develop and manage the reputation of BHS’s claims handling in the market - Attend industry conventions and events and become a sought out thought leader on developing issues - Attend marketing, account renewal, and reinsurance meetings as appropriate in order to communicate our claims handling philosophy and leading position in this area - Instill the above philosophies into all claims professionals at the company - Work closely with company’s loss control function to provide value-added services to our insureds that reduce our exposure to loss Liaison to both internal and external partners of the company - Liaison with parent company, WR Berkley, on significant individual claims and trends identified in the overall portfolio - Communicate portfolio trends and potential solutions to underwriting and actuarial areas - Participate on quarterly performance calls with parent company in anticipation of earnings releases

Summary The Claims Client Services Manager will help maintain business relationships with current clients and assist in the on-boarding process of new clients.  The Client Services Manager will help our clients to better understand the full potential of our services and products and act as liaison between the client and the Berkley Agribusiness Claims team.  Position can be remotely located.    Essential Duties & Responsibilities   - Onboarding new clients by establishing themselves as point of contact and meeting with client to understand their business as well as claims service needs.  Ability to set up system portal for access to claims information, discuss claims structure and address questions and concerns.  Create client specific claims handling instructions for use by team in servicing accounts, seek agreement of claims, implement and follow up with customer in a proactive manner.  For Loss Sensitive/Alternative Risk accounts, evaluate claims history to determine size and spend of client claims loss fund   -  Build and solidify relationships with key clients and brokers by serving as a single point of contact for claim service needs.  Effectively communicate Berkley Agribusiness Claims value proposition by coordinating with Underwriting and Business Development in support of acquisition of new business.  Communicate claim handling philosophy/guidelines/services with brokers and agents by engaging customers and brokers to seek feedback on service offerings and satisfaction level.  Evaluating and escalating claims level issues to the proper Claims leader as appropriate   - Participate and/or coordinate client stewardship by planning, coordinating, facilitating and conducting client claim reviews in a proactive manner in accordance with agreed service standard and client handling instructions.  Evaluate and update existing claims special handling agreements, seek agreement of claims, implement and follow up with customer in a proactive manner.  For Loss Sensitive/Alternative Risk accounts evaluate internal historical spend to determine adequacy of individual client claims loss fund.   - Research industry trends and service standards to ensure Berkley Agribusiness claims service offerings are in a market setting position.  Collaborate with claims team to recommend service improvements and product offerings.  Create and maintain claims data reporting and industry benchmarking tools for client and broker use.  

The Training and Development Specialist (T&D) is responsible for the overall execution of various training initiatives across the enterprise.  This role will work closely with the VP of Talent Management as well as Berkley HR to determine training needs and identify possible solutions.  The T&D Specialist will execute on the following: - Administration of training related organizational processes, such as managing content of a learning management system - Creation of various tools to assist HR leaders with talent development and workforce planning - Design and delivery of various training programs - Assessment of training effectiveness - Support of training vendor management process The Training and Development Specialist fulfills the primary responsibilities of the role by executing the following duties and tasks: - Consult with Berkley HR to conduct needs analysis, determine common training needs, recommend possible solutions and develop evaluation process to ensure training effectiveness - Work with VP of Talent Management to identify Key Performance Indicators and ensure training is evaluated for effectiveness regularly and feedback is provided to training resources - Creation or sourcing of tools to be used by Berkley HR and operating units including development plans, 360 assessments, and other tools related to Talent and Career Development and Workforce Planning - Aggregate and optimize currently available training resources and ensure availability to Berkley HR - Evaluate desired outcomes and provide recommendations regarding whether solutions should be developed or outsourced - Analyze performance management results to determine areas of development need; recommend and apply solutions across W.R. Berkley Corporation - Assist with the selection, implementation and administration of an enterprise learning management system. - Periodically review the competency library to ensure it is up to date and aligned with training solutions - Assist with the sourcing and maintenance of various training resources and vendors; including aggregating and evaluating feedback as it relates to the performance of a particular vendor. - Develop Train the Trainer program for Berkley, allowing Berkley HR to effectively execute in-house training as needed - Management of certification courses (i.e. CPCU) - Proactively identify areas for process improvement, innovation and opportunities for efficiency and synergy - Additional duties as assigned

The VP of Tax will report to the EVP, CFO and Treasurer of a Fortune 500 Insurance Company. This individual will be responsible for overseeing and managing the tax function and all internal and external relationships relating to tax.  In addition, this individual should be a hands-on tax professional that will lead the development and implementation of global tax planning strategies, tax compliance, tax audits, financial reporting for tax, and special projects.   - Collaborate with functional and operational areas within the organization, including Corporate Finance and Actuarial, Investments, Human Resources, Legal, Corporate Development, Insurance Risk Management and operating units. - Build strong relationships with business leaders and gain the trust of the senior management team by continually adding value to minimize tax liabilities and the overall success of the business. - Manage and develop resources within the tax function. - Develop and implement tax planning strategies across the domestic and international operations of the group in connection with numerous areas, including but not limited to M&A, investments, internal structuring, employment tax matters, etc. - Prepares complex tax returns and tax research with the support of the tax function and external advisors - Manage all tax audits and examinations, and negotiates settlement of disputed issues with all taxing authorities. - Advises senior leadership on new legislation and trend impacting the company - Annual and quarterly tax provisions including tax footnote disclosures for U.S. GAAP and statutory accounting purposes. - Reviews tax information supplied by the company’s operating units, both domestic and international. - Recognizes, anticipates and resolves tax issues; makes recommendations. - Coordination and management of multiple external advisors. - Strong team approach when working with colleagues.

The Life Science Products Specialist, a key contributor within the Berkley Life Sciences organization, is responsible for underwriting complex products liability accounts, training the underwriting staff and project management.  Collaborates with leadership and directs teams and partners to assure strategic, operational and developmental goals of the functional area are met.   Location: Flexible Naperville, IL; Ewing, NJ or another Berkley office    Specific Duties and responsibilities include but are not limited to: - Underwrite and maintain a small book of complex products liability accounts - Design and develop products liability training programs, materials and curriculum; administer training to the underwriting staff based on skill gaps and career paths - Products Liability Referral Underwriter - Project Management- ensure the coordination and completion of all activities within the scope of an assigned project; adhere to deadlines; monitor and summarize progress. - Assistance with placement of international life science business and possible assistance with international Berkley companies - Support Berkley Transactional in their Life Science M&A deals - Assist underwriters and Legal in addressing issues related to contract wording - Draft and update underwriter authority templates - Identify, update and implement any needed changes to underwriting strategies, guidelines and protocols - Travel to support field with broker presentations - Participate in development of marketing support for product offerings - Ensure that general processing and quality of policy construction complies with guidelines

The Chief Underwriting Officer, a key contributor within the Berkley Life Sciences organization, is responsible for the strategic planning and overall management of the underwriting function enabling long term profitable growth of all products. This includes accountability for rate, pricing, commission strategies, review practices and other related actions which drive the financial results.  The CUO will establish internal procedures and criteria to control risk and developing the annual operating plan objectives (top and bottom line) and long-term strategic plan. Ideal location is Ewing, NJ.  Under the direction the President the Chief Underwriting Officer’s primary responsibilities include but are not limited to:  - Management of Company and Account Loss Exposure - Portfolio management to reflect an appropriate balance between segments and diversification of line of business - Cycle management-  devise strategies and protocols to grow profitably during all market cycles - Develop and direct the responsible product development, communication and training efforts that are consistent with business strategies which ensure new products and services and/or programs are compatible with systems and operational capacity and are consistent with BLS’s profit, growth and retention goals. - Establish policies and direct the analysis of information to support the development of products, services and/or new programs (i.e., research and identify target business, competitor information, analyze industry and economic factors, etc.) - Develop and ensure effective utilization of detailed monitoring standards to assess underwriting results on production and loss results down to the account level  (i.e., profitability analysis, quarterly loss trends, utilization/productivity, etc.) and takes corrective action as necessary. - Assist in the maintenance of forms and rate filings for specific segments of business.  This includes working with the state filings and actuarial/regulatory staff to prepare initial form and rate filings as well as subsequent related responses to Insurance Departments - Provides relevant training and development opportunities. - BLS representative for renewal of corporate reinsurance treaties - Primary representative for renewal of BLS specific reinsurance treaties - Oversee handling of individual account treaty acceptances - Development, implementation, and update of underwriting guidelines including applications, pricing tools, etc. - Development, implementation, and maintenance of authority statements.  Drafting of authority for other department managers and any MGA relationships. - Lead for internal underwriting audit - Implementation and Management of internal underwriting compliance controls - Management of company accumulations - Develop and maintain effective relationships with internal resources (i.e., Claims, Operations, Systems, Reinsurance, etc.) to ensure delivery of all related services to clients. - Manages the budget, maintaining cost controls, expense management, and standards

Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions.  Identify new business opportunities and manage agency relationships.   Roles and Responsibilities  - Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth. - Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence. - Achieve new business premium, renewal premium retention and rate change objectives. - Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing. - Make sound risk and pricing decisions that achieve profitable loss ratios. - Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines. - Achieve customer service standards, including established objectives for: - New business quote turnaround - Renewal quotes - Endorsement, cancellation, audits and other transactions - Policy issuance - Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction. - Review mid-term endorsement requests for acceptability and provide instructions for processing. - Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium. - Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics. - Assist with training, mentoring and coaching of less experienced team members.  - Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting. - Utilize various underwriting tools to: - Determine acceptable risk characteristics - Determine accurate exposure classifications - Set adequate property limits to accomplish appropriate insurance to value - Rate and quote business to agents - Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.  

Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions.  Identify new business opportunities and manage agency relationships.   Roles and Responsibilities  - Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth. - Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence. - Achieve new business premium, renewal premium retention and rate change objectives. - Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing. - Make sound risk and pricing decisions that achieve profitable loss ratios. - Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines. - Achieve customer service standards, including established objectives for: - New business quote turnaround - Renewal quotes - Endorsement, cancellation, audits and other transactions - Policy issuance - Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction. - Review mid-term endorsement requests for acceptability and provide instructions for processing. - Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium. - Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics. - Assist with training, mentoring and coaching of less experienced team members.  - Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting. - Utilize various underwriting tools to: - Determine acceptable risk characteristics - Determine accurate exposure classifications - Set adequate property limits to accomplish appropriate insurance to value - Rate and quote business to agents - Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.  

Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions.  Identify new business opportunities and manage agency relationships.   Roles and Responsibilities  - Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth. - Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence. - Achieve new business premium, renewal premium retention and rate change objectives. - Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing. - Make sound risk and pricing decisions that achieve profitable loss ratios. - Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines. - Achieve customer service standards, including established objectives for: - New business quote turnaround - Renewal quotes - Endorsement, cancellation, audits and other transactions - Policy issuance - Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction. - Review mid-term endorsement requests for acceptability and provide instructions for processing. - Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium. - Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics. - Assist with training, mentoring and coaching of less experienced team members.  - Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting. - Utilize various underwriting tools to: - Determine acceptable risk characteristics - Determine accurate exposure classifications - Set adequate property limits to accomplish appropriate insurance to value - Rate and quote business to agents - Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.  

Berkley Aspire has an exciting opportunity for a Commercial Underwriting Manager who is looking to make a major contribution to a fast growing surplus lines company. In this role, the Underwriting Manager will lead our production underwriting team to meet production and underwriting, profit and loss goals.  This individual will also coach and mentor their team in sales related, retail agency management, in order to seek out and secure opportunities that drive surplus lines insurance products.      Responsibilities - Responsible for all production and underwriting (profit/loss) results for the production underwriting team - Lead and coach the production underwriting team through an advanced understanding of underwriting guidelines, state regulations, facultative reinsurance placement and OFAC regulations - Conduct performance management duties including KPI analytics - Participate on projects and initiatives as assigned by leadership - Review claims activity, loss control survey, and inspection reports for compliance with existing policies, handling exceptions as required and recommending improvements - Provide support to ensure accurate and timely servicing of accounts - Collaborate with other departments to resolve issues - Lead delivery of appropriate customer service levels - Determine and lead delivery of training and development based on individual and unit needs - Coaches, develops and provides feedback to associates - Manage relationships with WR Berkley regional carriers and territory teams – Work to initiate and execute cross selling strategies - Assist the production underwriting team with development and execution of sound action plans to drive business from key agents - Monitor, track and analyze the effectiveness of agency partnerships to support course corrections and decision making

Serving in the Federal Government Relations office, the Federal Government Relations Manager will provide business and administrative support for the Vice President of Federal Government Relations, including managing regulatory compliance activities for federal governmental relations, conducting research, assisting in the preparation of presentations and summaries of legislation and policy issues of importance to the company, tracking progress of key Federal issues, including tax policy, and facilitating support of the company’s political action committee (PAC).  The position also assists the Vice President of FGR in arranging and managing travel, preparation of documents for hearings, briefings, and coalition activities, and the management of administrative compliance matters including timesheets, office budget, and public disclosures.   - Oversee and mange process, assure timely filings of compliance reports such as the quarterly federal Lobbying Disclosure Act (LDA) and bi-yearly LD-203 Political Contributions report, including maintaining and updated Federal Government Affairs Budget. - Build and maintain external relationships to further company reputation and continued political contacts; facilitate interactions between senior management, Congressional members and staff, as well as other external affiliates; - Represent the company in legislative engagement activities and political activities and events. - Identify and track issues with potential impact on the company and work with company subject matter experts for analyses; work with external stakeholders - Research, analyze and prepare information and make recommendations as appropriate - Assist in development and maintenance of federal policy goals and reporting of the Federal Government Relations team - Assist in coordination of special events, meetings and other communications with Senior Management, Congressional delegations and staff as well as other external affiliates. - Answer incoming calls in an exceptional, positive, clear manner, schedule appointments, organize staff and coalition meetings, support setting travel itineraries, maintain office supplies, expenses, filing and scanning documents, data entry, and coordinate pick-ups and deliveries - Maintain confidentiality at the highest levels and protect sensitive data at all times. - Take personal initiative to prepare drafts of correspondence and other documents required on a timely basis. - Provide superior proof-reading expertise to members of Government Relations and related legal teams. - Assist Federal Government Relations with the corporate political contribution process including internal approval process and drafting PAC requests. - Demonstrate exceptional customer service and interacts effectively with all. Essential Functions: - Oversee and assure timely, accurate filings of compliance reports - Identify and track issues, work with key subject matter experts and external stakeholders. - Represent the company at external events. - Assists in coordination of special events. - Coordinate all Washington DC office administration. - Maintain the Federal office budget. - Assist federal PAC activity.