This is an internal, insurance coverage attorney role. Coverage Counsel works in collaboration with Claims Department, other company units, and external stakeholders to avoid and mitigate coverage, bad faith, and extra-contractual related risk by providing guidance on issues related to insurance coverage, bad faith, policy forms (analysis, guidance, interpretation, drafting and revision), litigation strategy, fair claims handling compliance, training, fraud, and others. The position will research and render legal opinions on coverage issues, set strategy, and oversee and manage coverage and extra-contractual litigation. The role will also be heavily involved with coverage training, ensuring product knowledge across the company, insurance fraud investigations, and fraud litigation.   Key functions include but are not limited to the following: - Full responsibility for all coverage, bad faith, extra-contractual exposure, and potential exposure, many that involve complex legal, contractual and factual issues. - Assign and manage panel counsel for litigated coverage matters and ensure outside coverage attorneys perform optimally on assigned matters. Interact, manage and collaborate with outside counsel and evaluate their progress and compliance with guidelines. Coordinate responses to subpoenas for documents and information. - Investigate coverage and bad faith issues. Research coverage issues and case law countrywide. - Provide guidance to company professionals relating to coverage, bad faith, extra-contractual exposure and policy limit demand issues. - Review coverage letters for accuracy and compliance with state specific law. Review and provide guidance related to all incoming and outgoing tenders. Draft disclaimers, reservation of rights, recessions, coverage letters, etc. Review, assess and revise form claim letters to ensure language is appropriate for compliance and good faith claim handling. - Draft coverage opinions. - Provide insurance coverage technical guidance, assistance and training to claim and underwriting staff. Design coverage training programs for claim adjusters, underwriters and new employees. - Ensure company meets all coverage and bad faith reporting requirements related to internal and external stakeholders. - Provides drafting support on form/endorsement development. - Conducting insurance regulatory compliance research and providing advice and assistance in connection with the preparation and submission of product filings with state regulators, including responding to regulatory criticisms. - Conduct legal research. - Lead special projects to identify threats to the company and its clients. - Support the development of new insurance products. - Assess and draft responses to all DOI inquiries and complaints. - Acts as a leader, mentor, and positive influence on others in the Claims Department. - Develop solutions and new strategies to mitigate coverage, bad faith, extra-contractual and other related risk. - Handle special projects as assigned by management and other duties as assigned by Chief Claims Officer.

Carolina Casualty Insurance company is looking for an experienced Commercial Bodily Injury Claims Manager.  The Commercial Bodily Injury Claims Manager is responsible for providing leadership and expertise to a team of bodily injury/liability claims adjusters. This position will also help answer coverage questions and solve problems, develop technical training and development plans, work with our customers to provide an excellent customer experience, and participate in projects to help the department improve and evolve. If you are an experienced Claims Manager, this opportunity is for you!   Our team is comprised of “A” level talent and innovative thinkers. You will be part of a highly collaborative team of talented and focused professionals. Join a group that enjoys working together, trusts each other, and takes pride in our hard-earned success. - Shape the future strategy of the department as part of the claims leadership team. - Monitors workload assignments for commercial bodily injury claims personnel - Recommends staffing plans to the AVP – Claims and participates in the hiring of new commercial bodily injury claims personnel based on business needs - Knowledge of evaluating injury exposures - Ability to function in a fast-paced work environment and tolerate stress - Demonstrated success exercising independent decision making, problem solving and effective negotiation skills - Excellent oral and written communication skills - Work with the claims adjusters to solve problems and get the best outcomes of the claim. - Collaborate with other departments, including actuary and underwriting, individual claims, Best Practices and trends. - Develop the team’s expertise in claim handling procedures in accordance with Best Practices. - Manage the department’s inventory of claims to include: - Ensuring team conducts thorough investigations to determine coverage and liability - Ensuring proper reserves are set for exposures to the Company - Ensuring appropriate evaluation, negotiation, and settlement claims within authority levels. - Ensuring Identification and pursuit of recovery opportunities (salvage, subrogation, etc.). - Ensuring appropriate and thorough litigation process - Develop team in negotiation and settlement skills. - Conduct research on industry trends and keeping apprised of laws in Federal, State and Local jurisdictions. - Develop training programs and procedures, and conduct department-specific training. - Review and streamline claims processes, including automating tasks as needed. - Work with direct reports on career development and aspirations. - Conduct performance reviews and give constructive and positive feedback to direct reports. - Recruit and retain team members to the claim’s organization. - Speak with customers when added expertise is needed or issues arise that need extra assistance. - Serve as a point of contact and knowledge source for all internal departments, and for our clients. - Ensure the claim team maintains a high level of Customer Service to customers. Ability to step in to manage individual claims if needed or to gain a better understanding of processes. This position is located in our Jacksonville, FL office Monday - Thursday with Friday an optional work from home day.

Joining the Command Center team at Berkley Technology Services (BTS) as an Intern will offer you direct exposure to a wide variety of technologies upon which our business relies. On our team, you’ll be paired with Senior Engineers, Team Leads, and a Manager committed to ensuring you’re exposed to technical areas you’re interested in and others you may not have yet had exposure to.  There are no silo’s at BTS; you’ll have opportunities to take on hands-on tasks that span Network Support, VoIP, Monitoring, Tier 1/2 Triage, and workflow automation. Always committed to ensuring minimal to no business interruption, we collaborate with each other and peer engineering teams to incorporate and support current technologies in complex and innovative ways.     In this role, you’ll:  - Gain exposure to Network Operations and support  - Troubleshoot and resolve network related incidents if/as they arise including providing updates to related documentation  - Monitor network alerts and partner with Senior Engineers to resolve issues and/or develop new alerts   - Participate in firm-wide projects with BTS’ Information Security team such as enhancing security for network validation solutions, identity service management, intrusion / virus detection, and more 

The Senior Technical Claim Specialist position will be responsible for handling, negotiating and resolving third party commercial general liability and automobile bodily injury and property damages claims to conclusion. This would include coverage verification, policy interpretation, contract interpretation, liability investigation and evaluation and negotiation of claims consistent with company policies and state regulations.   - Conduct and manage the investigative process, while demonstrating ongoing communication with the customer and relevant external parties. - Documenting files to include all key activities, contacts made, statements taken, including a full outline covering all aspect of the claim requirements for resolution. - Demonstrate understanding of medical terms, medical treatment and injury descriptions. - Demonstrate collaborative efforts in managing the litigation process with outside defense counsel. - Recognition and evaluation of potential exposures under the policy to establish timely, adequate reserves. - Conduct and manage the investigative process, while demonstrating ongoing communication with the customer and relevant external parties. - Documenting files to include all key activities, contacts made, statements taken, including a full outline covering all aspect of the claim requirements for resolution. - Recognition and evaluation of potential exposures under the policy to establish timely, adequate reserves. - Manage the claim authorization process and negotiate claims with significant complexity. - May be deposed or testify in claims negotiations or trials.

The Senior Counsel provides an array of legal services to internal clientele and assists the Associate General Counsel with day-to-day oversight of the legal affairs of the organization. In this position, the Senior Counsel will provide research, advice, and other assistance as requested. In this role you may also provide counsel to management and other employees within the company, other W. R. Berkley operating units and coordinate with outside legal counsel as required. We'll trust you to operate with a high degree of inherent discretion and decision-making confidence.   We'll count on you to: - Research and analyze the law on complex issues and prepares briefings on such matters for the Associate General Counsel, management and employees as required. - Bear full accountability for service of specific internal clients on both routine and specific basis. - Serve as policy language resource for drafting and product review. Assist in the drafting and revision of policy language. - Review company work product to assure compliance with applicable law and to reduce legal risk. - Manage company regulation matters including consumer complaints and statutory company compliance matters as assigned by Associate General Counsel. - Have knowledge of general corporate law and business formation, including related regulatory filings, is a plus. - Monitor, research, and update company leadership and staff on material changes to local, State and Federal laws. - Perform other duties and responsibilities including periodic management of special projects and the supervision of other departmental staff as assigned by the Associate General Counsel.

This position will develop, grow, and maintain a book of business for an assigned territory; and include additional responsibilities that assist the Underwriting Leadership in the overall execution of the strategy for the segment. Products include: Primary and Excess Professional Liability, including related primary General Liability and Cyber coverages.       Responsibilities also include the performance management of team members to achieve both individual and team goals.  Based on the individual skill set of team members, the Team Lead will mentor, coach as needed to oversee broker and portfolio management to achieve the profitable growth required by the company.    - Adhere to underwriting authority level as per on file with Manager for self and team members. - Ensure that the team gathers underwriting information to properly evaluate commercial risks for acceptability within company guidelines. Underwrite for profit. - Manage the performance of team members though formal feedback, salary administration, improvement action plans as needed.  - Meet/Exceed production, profitability, and service targets. - Ability to research and solve more complicated problems and make decisions. - Adhere to the guidelines to determine proper coverages and pricing.   - Review claims and loss information on individual risks. Use this information to identify and re-evaluate accounts and develop strategies for dealing with exposures and frequency issues. - Manage the portfolio profitability and identify favorable and unfavorable classes of business. - Maintain quality and time standards as established. - Be informed/knowledgeable of industry issues and activities through formal educational processes to develop all skills for yourself and team. - Assist team members with managing broker relationships to meet new and renewal business objectives. 

As an Operations Team Lead, you will apply advanced business and workflow knowledge to manage support the organization’s functional and operational initiatives.    You will be responsible for the leadership, development and results of the organization’s operational support to include production, finance, premium audit and compliance. We’ll rely on you to analyze data to identify issues and opportunities to improve processes and product, and to generate and implement solutions.   You will also work closely with managers and directors to align and support department operations and goals, and to execute on department strategy.   As an Operation’s Team Lead, you will fulfill the primary responsibilities of the role by executing the following: - Supervisory oversight and leadership of a team of operations analysts and associates to align day-to-day support and enhancement of operational processes and workflows across all functions of the company - Facilitate and oversee day-to-day department process and operational workflows, and set day-to-day operational objectives for team - Proactively review and analyze data to identify areas for process improvement, innovation, and opportunities for operational efficiency and synergy - Collaborate and work closely with our Data and Business Analysts teams to foster ideas to improve efficiencies with our processes and product, and assist in prioritizing project work - Provide timely coaching and feedback, and conduct crucial conversations to drive and manage individual and team performance - Assess talent, identify development and training opportunities, and collaborate with employees and department leaders to establish annual goals and create individual development plans - Partner with HR and leadership team to execute on our talent management strategies to increase employee engagement, drive performance and foster a psychologically safe environment - Address and resolve escalated business issues with both internal and external customers - Assist Operations Manager and Director with development and implementation of strategic organizational initiatives - Communicate status of team performance and progress of special tasks and projects to department and senior leadership - Collaborate with department leadership to identify training needs - Demonstrate a deep understanding of the BerkleyNet business and procedures - May lead or participate in special and/or cross-functional project teams related to company strategic initiatives - Assist in review and planning of annual department budgets

The Vice President, Excess Casualty is responsible for the efficient operation of the Excess Casualty Department to include establishment of policies and procedures relative to underwriting and administration.  This also includes direct underwriting of various classes of business in the assigned territory and monitoring the profitability of the book of business.   - Responsible/Participate in the hiring, promotion, salary administration, training, and termination of personnel. - Assess and evaluate the team’s performance on a formal and informal basis. - Management of their team’s book profitability. - Assure compliance with underwriting guidelines and practices for their specific niche of business.  - Complete UW Audits per company guidelines.  - Make recommendations to management for improved underwriting guidelines and coverages. - Assign underwriting territories and monitor to keep track of trends, profitability, and production. - Develop and implement marketing programs for the specific niche of business including personal visits to new and existing brokers. Evaluate quality/profitability of business and make recommendations for assignments and terminations of brokers. - Underwrite and select new/renewal business that will produce an underwriting profit for the company. - Assist staff in the underwriting and pricing of difficult risks on a referral basis, and based on underwriting authorities as established within the department. - Participate in and provide recommendations for the annual budget process for the team and specific niche of business. - Provide staff with a summary of reports / key data and give direction on opportunities or areas we need to correct. - Work with Finance, Actuaries, Claims Dept. to gather data to analyze the performance of the specific niche of business and team.  - Assist SVP / CUO as needed. #LI-FL1 #LI-HYBRID 

The Associate Actuary’s role is to take the lead in coordinating, preparing, performing, and communicating complex actuarial analyses required to estimate expected losses for insurance products on an individual policy level (pricing and operations) or across the entire portfolio and /or project future financial results (reserving). This role may support pricing, reserving, or operations/modeling within the BOG Actuarial department, depending on experience.   The Associate Actuary is also responsible for taking the initiative to identify and recommend necessary enhancements and changes to existing actuarial analysis processes, analytical methods, and related processes and procedures that reflect changing market and operating conditions and enable the department to contribute most effectively to the company’s success.   Under general direction and with limited supervision, core role responsibilities for the assigned functional area(s) (pricing, reserving, operations/modeling) include:   - Leverage advanced knowledge of generally accepted actuarial techniques, as well as database and programming skills, to ensure that pricing and reserving actuarial analyses appropriately and accurately reflect ongoing market and company operational changes – and effectively communicate results to actuarial management. This could include: - Produce, deliver, and explain actuarial rate analyses on individual accounts that support the insurance quote process and in-force book maintenance. - Provide and interpret actuarial diagnostic data for client service deliverables. - Oversee/perform the technical reviews of the quarterly reserve analyses. - Maintain pricing models and ensure they are in the most efficient automated tool and process - Develop, monitor, interpret, and communicate company and department financial metrics. Investigate anomalies and summarize for management. - Assist actuarial management in being a thought leader in the department, ensuring applicable actuarial methods, techniques, and processes are appropriately sophisticated and reflect current industry standards. - Participate in strategic and departmental special projects at the request of management and effectively interpret results. - As needed, work with actuarial leadership to develop external relationships with Berkley corporate staff and actuarial auditors by assisting with periodic project requests and preparing for and participating in joint discussions. - All other duties as assigned.  

We have an exciting opportunity for an Actuarial Pricing Director to join our team! In this role, you will report to the VP Chief Actuary of Berkley Mid-Atlantic Insurance Group. You will drive rate reviews, participate in the company’s planning processes, and provide analysis and tools that support profitable growth.   - Collaborate effectively within the Actuarial department and with the company’s leaders to deliver insightful and timely analyses. - Recommend rate changes based on portfolio performance and market environment. - Lead state and product rate reviews and filings by interpreting bureau rate changes. - Drive the actuarial component of the company’s planning processes. - Identify, retrieve, and prepare internal and external data in support of actuarial analysis. - Interpret and implement advanced analytics models for pricing and other applications. - Identify segments with profitable growth potential or underperforming segments and propose strategy adjustments.

The Berkley Mid-Atlantic Executive Sales Underwriter maintains responsibility for underwriting, including growth and profitability, for an individual book of business while also maintaining the sales and territory management functions for that same book of business.  They will oversee new business as well as manage a renewal book, including risk selection, pricing, setting terms and conditions as well as handle endorsements, agency requests, loss control, audits, etc.    

We have an opportunity for a Reinsurance Claims Examiner to join our Berkley Re America team. You will manage a book of property and casualty claims. The position reports to a Vice President who will monitor the work and grant additional claims authority as training progresses.    We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!      This role will be based in our Stamford, CT office (hybrid work schedule). The Metro North train station is right across from our office building - less than a minute walk!    Key functions include but are not limited to: - Manage a portfolio of complex claims - Conduct claim reviews as needed - Determine coverage & ensure accuracy of Cedant claim cessions - Establish reserves, book payments, complete file documentation - Maintain claim files in a timely & accurate manner - Develop and maintain relationships with reinsurance brokers & cedants - Provide analysis on trends/anomalies - Submit claims reports as required for large exposure claims - Provide ongoing workflow reports (Activity sheets) - Frequent and timely communication with Underwriting, Actuarial, and the management team - Participate in in roundtable discussions - Collaborate on Innovation initiatives - Maintain current knowledge of insurance lines, current claim procedure guidelines

The Captives Underwriter is responsible for the appropriate underwriting of new and renewal WC/AL/GL captive programs. This includes executing objectives related to production and profitability goals; demonstrating underwriting discipline; appropriately underwriting accounts; effectively negotiating with brokers; and consistently delivering MEC’s value proposition.   Key functions include but are not limited to:   Responsibly manage assigned captive programs in order for MEC to attain profitability and growth objectives: - Maintain awareness of MEC’s financial forecast plan and work closely with team members to achieve the plan. - Meet or exceed renewal account retention, premium, and loss ratio goals. - Meet or exceed new business premium and loss ratio goals. - Exhibit commitment and coordinate with the Captives business development staff to achieve growth objectives. Consistently demonstrate underwriting discipline through adherence to MEC’s underwriting approach and guidelines: - Demonstrate sound technical knowledge regarding primary and excess/deductible workers’ compensation, auto liability, and general liability insurance. - Demonstrate sound technical knowledge regarding underwriting risk analysis, actuarial analysis, collateral analysis, NCCI/ISO policy forms, endorsements, and IT applications. - Demonstrate excellent knowledge of captive programs and how each program is developed. - Demonstrate excellent knowledge of MEC’s agreements associated with captive programs. - Appropriately manage assigned captive programs via thorough analysis of risk, establishment of appropriate terms, and appropriate documentation to support analysis and terms. - Demonstrate excellent negotiation skills to achieve account-level goals. - Timely and appropriately manage captive member underwriting referrals. - Adhere to underwriting department policies, guidelines, and authority levels. - Submit referrals to MEC Underwriting Management, as required, including key account information and recommendations. Develop relationships and deliver exceptional customer service to our brokers, captive managers, and customers: - Demonstrate in-depth knowledge regarding assigned captive programs, captive managers, and brokers. - Maintain excellent working relationships with assigned brokers/captive managers, and further develop to utilize MEC’s value proposition in the positioning of new and renewal accounts. - Leverage relationships to drive new business and renewal retention opportunities. - Develop and execute upon a relationship/service plan for assigned captive programs. - Meet or exceed service standards to our broker partners regarding submission management, quote due dates, responsiveness to communications, and addressing questions/requests. Consistently demonstrate knowledge and utilization of MEC’s value proposition and services: - Remain knowledgeable and up to date regarding MEC resources, services, and outcomes of recommended services: - MEC Claims Advantage services. - XCEL Analytics services. - Demonstrate ability to identify services that would potentially be of most value to customers. MEC Strategic Initiatives and WRB Initiatives - Remain knowledgeable of MEC’s strategic initiatives and participate as a team member, where needed, in the development/execution of strategic tactics. - Remain knowledgeable of WRB’s corporate initiatives and participate as a team member, where needed.

As a Senior Underwriter, you will obtain and evaluate information needed to underwrite and price new business, renewals and service endorsements on individual policies within your delegated level of authority.  This role works with an underwriting team and our agency partners and offers the opportunity to learn and grow within commercial underwriting. - Manage a territory of select, independent agents. Berkley Mid-Atlantic Group strives to build strong, deep relationships with a limited number of agencies in each territory.  - Develop and maintain positive agency relationships. - Partner with assigns territory sales managers to support customer needs and drive value. - Examine new business to determine if risk meets established eligibility guidelines - Stay abreast of competitor actions and pricing in assigned territory, make recommendations to ensure BMAG’s Small Commercial product offering continues to be relevant and differentiated in the market. - Evaluate prospective profitability of potential business submissions and make justifiable pre-qualification decisions - Train, and advocate for BMAG agency collaboration tools like our quote systems, agency portal and online endorsement capabilities - Utilize various underwriting tools to determine acceptable risk characteristics, determine accurate exposure classifications, set adequate property limits to accomplish appropriate insurance to value, and rate and quote business agents. - Other duties as required

To support the underwriting function by inputting information quickly and accurately from a variety of sources including incoming applications into Verus core systems and setting them up in the workflow, providing excellent customer service.   - Accurately key incoming applications into Verus Core systems, review them for completeness, and move them to the workflow. - Provide timely, courteous and efficient service to all internal and external clients. - Assistance with various underwriting support functions, including Premium Audit and Inspection Report ordering and scheduling. - Contribute to innovation and enhancement goals as we seek to learn, grow and succeed. - Processing of Legal Notices. - Renewal Setup for all product lines. - Partner to support our program business. - Other duties as assigned.

A leadership role with responsibility for the coordination and implementation of the Financial Audit review process. Manage Finance Audit team which leads high quality, risk-focused audits, in accordance with Internal Audit policies, methodologies, and standards to identify meaningful issues, risks and other exposures within Finance and Operational areas.   • Lead financial and operational examinations, partnering with operational and IT audit teams to assess adequate management controls, efficiency, and compliance with policies, regulations, and accounting principles using sound, independent judgment. • Demonstrate leadership through engagement, reflective listening, collaboration, sound judgment, personal development and fostering a spirit of continual improvement. • Provide guidance and training to less experienced members of the Finance audit team, through effective communication and demonstration. Review work papers prepared by others, ensuring proper support for audit conclusions. • Develop a risk-based approach for each financial audit during the pre-audit planning process. Appropriately analyze control environment and develop effective audit steps to test controls where necessary in line with internal audit methodology. • Identify, document, and assess business processes and controls to evaluate risks and controls. Conduct walkthroughs to gain an understanding of the financials and/or operational process(es) being audited. • Document all testing in accordance with best practices and the department’s standards, including drafting of a planning memo, complete and accurate workpapers and draft audit findings. • Develop and apply alternative audit procedures beyond those contained in standard Audit Program Guides, where applicable. Periodically update existing Audit Program Guides and/or develop new ones. Design testing plans/methodologies for areas not previously reviewed. • Lead meetings with the Business Unit management to provide audit status updates and/or communicate audit findings and recommendations. • Work independently and in a team environment to maximize performance. • Follow up periodically with the Business Units regarding the action plan progress taken by the Business Units until issue remediation. • Learn new businesses, processes and regulations and apply new knowledge to audit work performed. Must be able to quickly assimilate new information to analyze the risks and controls effectively. • Build positive working relationships with all auditees, particularly with Senior Management. • Communicate well with clients and broader Audit team. • Analyze data from Business Units to identify and interpret trends and patterns to provide meaningful insights in the audit process. • Engage in relevant training regarding audit, businesses, financial controls, regulations, or a particular specialty. • Maintain audit proficiency through self-study, training, and professional association memberships.

As an Administrative Assistant, you'll work in partnership with the executive leadership team to provide seamless support to the enterprise. You'll provide a wide range of administrative support from routine to complex tasks requiring a high degree of planning and judgment.  We'll rely on you to understand business priorities and identify process improvements to create efficiency and scale for the executive leadership team.  Responsibilities will include exposure to and handling of sensitive and confidential information.   We'll count on you to: - Proactively manage executive’s inbox and calendars with attention to accuracy, detail and allocation of time to promote productivity and recognize the need to reprioritize as appropriate.   Answer and screen telephone calls for executive leadership team.  Places outgoing calls.  - Coordinate travel in compliance with existing policies and procedures, ensuring effective use of time and resources.  Negotiate corporate rates for lodging and meeting facilities for the Home Office location. - Prepare and confirm agendas and logistics in advance for various meetings, including individual meetings for President and executive leadership team, offsite meetings and team-based social events. Assist with executive-level interview process by arranging and coordinating schedules, candidate travel, lodging and transportation. - Prepare and/or proofread publications and confidential correspondence, presentations and reports. Ensure proper approvals have been obtained before releasing correspondence.  Compile and createsPowerPoint presentations, charts and graphs, reports, spreadsheets and Word documents potentially including tables.  Coordinate and distribute monthly President’s update and weekly executive leadership team meeting agenda and handouts.  Prepare and maintain files. - Prepare and manage monthly expense reports for executive leadership team, reconciles invoices, and tracks budgets. - Assume lead role in planning agency-related events, e.g., Super Producer, Agency Advisory Council, etc.  Prepare and confirm agendas and logistics in advance.  Responsibilities will include but are not limited to, securing venues, event communication, calendar management, travel arrangements, hotel accommodations, presentation materials, meeting room logistics including connectivity, catering, group activities, contract negotiations and budget monitoring. - Support annual operational planning process and annual planning meeting.  Assists in creation of meeting PowerPoint presentations and Annual Operating Plan document.  - Perform special projects as requested, e.g., employee recognition programs and/or events, community outreach, agency production reports, agent trips, etc.  - Communicate and coordinate requests/projects with corporate office (WRBC), e.g., annual reports and other company publications, meetings, corporate visits, etc.  - Perform various administrative duties including but not limited to invoice submittal/approval, photocopying, filing, ordering supplies, boardroom supplies, and other related duties. - May provide backup administrative support for Legal and Sales Departments. - Performs other related duties as assigned by management.

The Senior Professional Liability Underwriter -  A&E, Contractor's E&O, MPL and Tech/Cyber - will work in a team setting generating, underwriting and analyzing accounts for development of new and renewal Professional Lines business.   - Compliance with underwriting documentation rules and guidelines. - Maintain an acceptable underwriting profit. - Adherence to Admiral underwriting guidelines and referral compliance. - Development and maintenance of key broker/agent relationships. - Participates in all internal company training and continuing education. - Remains current on product releases as it pertains to line of business. - Leads strategic marketing calls to key brokers (up to 25%). - Management and development of business and broker relationships new to the organization. - Stay abreast and knowledgeable on market trends in terms of forms, coverage and appetite to maintain competitiveness. - Active mentorship and training of Associate Underwriters and Underwriters. - Act as a referral authority for Associate Underwriters and Underwriters.

As an Underwriter, you will apply practical knowledge to make risk bearing decisions on behalf of the company. You will work closely with team leads and managers to execute underwriting activities that align and support the company’s underwriting strategy. You will also be responsible for completing various underwriting operations tasks, and identifying and implementing solutions to support and uphold our brand promise of delivering a “Ridiculously Fast, Amazingly Easy” customer experience.   As an Underwriter, you will fulfill the primary responsibilities of the role by executing the following: - Review and evaluate new and renewal workers compensation accounts to determine approval or denial of risks - Effectively determine premium rate in alignment with our new business and retention plan goals - Manage your daily responsibilities and competing priorities to be accountable for delivering results - Complete data analysis to drive results and improve efficiencies and quality in processes and product offerings - Generate and present data metric driven solutions to underwriting business problems - Identify issues and thoroughly vet the scope of the issue to determine action plan for resolution - Lead or participate in cross-functional project teams - Regularly communicate progress of project work to the department and company leadership team - Partner with department leadership to focus on resource development and allocation for various projects - Assist leadership where needed in department planning and budgeting process

We have an exciting opportunity for a Customer Service Associate to join our Berkley One team! In this role, you will handle customer service for our insurance clients and agents. We will train.   We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!      This position is Mon-Fri, 10:30am - 7:00pm and will be based in our Wilmington, DE office     Key functions include but are not limited to: - Customer Policy Support: deliver a personalized, effortless experience for our customers via phone, email or chat. Handle customer transactions smoothly, accurately and first time final. Be an advocate for the Company during first notice of loss interactions by displaying empathy and ensuring the situation is properly handled. - Agency Policy Support: act as primary point of contact for agents to get their Berkley One questions resolved. Process individual policy work submitted by the agents via phone, email or chat. Answer policy inquiry questions and assist the agency with handling servicing needs. Assist agents with finishing their quotes and converting them into policies. Combine your sales and system savvy to drive profitable growth for the organization. - Agent Technical Support and Training: help agents with access, passwords, and myriad other tasks. Remote into their computers to show them how to work in the system in real time. Provide “in the moment” training on the Customer Portal and Customer Mobile App so the agent is empowered to share with customers.