The Senior Systems Engineer is responsible for designing significant new functionality with a consideration of performance, stability, and supportability.  Review and provide feedback on business requirements to fully leverage technology to improve business functions.  Defines standards and design patterns / paradigms for system development within a team. Actively participate in the planning and implementation of systems, infrastructure and related hardware and software. Provide advanced troubleshooting for infrastructure, networking, security, and application issues.  Provide project architecture and oversight with in-depth technical expertise on infrastructure projects.  Assess and recommend architectural designs/changes to customer systems in response to business or technical drivers.  Contribute to written proposals and develop technical documentation. Provide leadership to the team operational and technical areas. This includes participating in a 24/7 On Call rotation for Priority Level 3 and higher service calls.    - Develop strategic direction and road maps for all aspects of the Unix infrastructure - Sent design standards regarding system and project planning - Provide final level support for Unix administrators as needed in their duties working on complex issues where analysis of situation and data requires evaluation of intangibles and data relationships - Ensure Unix Admins are doing proper monitoring and tracking of the health and performance of the Unix infrastructure adhering to SOX and audit regulations - Participate as Unix Project Manager in Infrastructure involved projects - Supporting Kubernetes Platform solutions both On-Prem and Cloud - Operations - Demonstrated support and deployment of high availability Linux, AIX / P-Series Environments - Subject matter expert for specific technologies within the Infrastructure practice (e.g. AIX OS, HACMP, Ansible, Kubernetes & Scripting). - Demonstrates problem solving skills that span the application, middleware, and infrastructure levels. Ability to clearly communicate problem/resolution process to customers or management.  - Actively participate in the planning and implementation of systems, infrastructure and related hardware and software. - Provide advanced troubleshooting for infrastructure, networking, security, and application issues. - Collaborate with technical staff, including project managers. - Provide project architecture and oversight with in-depth technical expertise on infrastructure projects. Be able to serve as a Lead Engineer on engagements and work directly with Project Management, Account Management and Customer teams. - Assess and recommend architectural designs/changes to customer systems in response to business or technical drivers. Customer liaison for solutions including presentation of design and deployment strategies.  Contribute to written proposals and develop technical documentation. - Mentor and cross-train technical staff. - Understanding daily administration of Linux servers, AIX, and SAN based mass storage assignment. - Able to configure, integrate, maintain, debug performance issues, analyze recovery, and address user issues on standard Unix Platforms. - Highly Knowledgeable around ESX VCenter Tasks including; Deployments, Cloning, Migrations, and API Calls. - Provide Scripting support and scripting abilities within Perl, Python and Standard Shell commands. - Understand IBM Virtualization layer including HMC’s and IBM Power Series Frame deployments. - Ability to troubleshoot and provide Performance Analysis and Capacity Planning for Linux and AIX environments.

The Data Engineer will be providing data development at a moderately complex level such as ETL, cube creation, adhoc and management reporting, dashboard and data extract creation. This individual will work within a team environment that provides data resource development and support for several companies.  They will be responsible for analyzing, designing and coding solutions for rapidly growing companies supporting the property & casualty insurance industry.   Key functions include but are not limited to: - Demonstrates a robust understanding of all business data processes/processing for a system and the related data structures - Can produce significant new system functionality or defect resolution with minimal direction - Creates design specifications that demonstrate an understanding of most interfacing systems and supported business processes (have understanding business processes down to the developer/analyst) - Routinely proposes improvements to a data process and/or structure to improve supportability or usability - Can perform adequate peer review on any changes in the system - Can be consulted to provide recommendations to solve business issues based on experience and knowledge of current technology - Demonstrates understanding of data processes and/or structures - Will be required to communicate with employees primarily up to the mid-level within both company and client companies - May provide mentorship to others - May begin to develop sphere of influence with other teams - Will be required to communicate and coordinate within the team - May be responsible for on-call rotation - Some travel required up to 20%

As a Director of Product Management, you will oversee multiple teams of Product Managers. Your chief responsibility is to build and communicate an inspiring product vision and a pragmatic product strategy. You will focus on providing context that empowers our teams to make their own decisions on how best to serve the vision.   Beyond that, we’re looking for someone with a high degree of ownership. And the way we tend to define ownership is in terms of your willingness to look critically at yourself and make changes. Problems are inevitable, and you are going to fail a lot. We are looking for people who will take responsibility for failures, learn from them, and reinvest that learning in their work.   Key functions include but are not limited to: - Creating Context. You will dedicate a large portion of your energy to making sure our teams have clarity about their objectives and where they should focus their time. - Building Consensus. You will understand business needs, imagine how best to serve them, and get buy-in on the best path forward. - Focusing on the Data. You will establish OKRs that define our goals and quantify our results. You will regularly review your indicators for actionable insights and you will host OKR Reviews to create cross-functional alignment. - Understanding Our Customers. You will keep yourself and our team highly exposed to customer feedback. You will use this exposure to anticipate customer needs and constantly improve their experiences. - Saying No. You will help us choose the right problem to solve next. You will consistently weigh short and long term trade-offs while keeping a healthy bias toward the long term. - Challenging Status Quo. For various processes, you will understand what we do and why we do it. Then you will work across Business, Operations, Design, Data, and Engineering teams to reimagine how.

- Responsible for installation, service delivery and administration of relational database management systems (RDBMS). - Performs configuration, integration, maintenance, performance management, security management, failure analysis and recovery, and user support of the PROD, UAT, and DEV/INT database environments. - Provide front-line database administration and support for client facing applications - Participates in development, maintains, evaluates and documents administration of systems tools and related strategies. - Communicate with application owners through formal correspondence - Backup/recovery/DR strategy, planning, and execution - Project Management of annual database stack refresh. - Oversee patch management of RDBMS systems, devising automated methods. - Capacity planning and prediction - Ensure compliance with all technical specifications and uphold architectural standards. - Responsible for problem escalation to IBM and/or Microsoft Support and third parties as necessary - Work closely with customer and project team on database design and construction of customer databases - Diagnose and solve complex problems including non-functional problems such as performance issues by identifying workarounds, and driving resolution / "owning" the problem. - Support Key Performance Indicator (KPI) reporting requirements and monitor Service Level Agreement (SLA) compliance. Report regularly on overall performance levels and identify trends. - Provide off-hours on-call support - Implementing and managing High Availability and Replication technologies. - Install application upgrades as 2nd Level support for Release Management. - Occasional travel by car and air to WRBC sites and off-site training, roughly 4 times per year.

- Participate in business and departmental projects and initiatives as assigned. - Performs configuration, integration, maintenance, performance management, security management, failure analysis and recovery, and user support. - Participate in the creation, maintenance, testing, and execution of the Disaster Recovery plan - Participates in development, maintains, evaluates and documents administration of systems tools and related strategies. - PowerShell and scripting experience to better automate processes and workflows - Work closely with business colleagues to ensure projects are completed accurately and on time.  - Participate in team on-call rotation - Develop the planning, architecture, and oversee the implementation of policies and procedures to ensure system provisioning and maintenance is consistent with company goals, industry best practices, and regulatory requirements. - Ensure the integrity for all systems are maintained, system version is kept current and at appropriate maintenance levels. - Ensure all systems maintain correct configurations. Monitor the performance of installed technologies, performing required maintenance and upgrades as appropriate.  Make recommendations for operational improvements.  - Provide the engineering support and administration of Active Directory, DNS, and any additional Microsoft, Citrix and VMware products introduced or existing in the network infrastructure. - Self driven, motivated, team player responsible for solving complex technical problems related to distributed systems. - Provide mentoring and coaching to peers and subordinate team members specifically assigned as Systems Administrators. - Anticipate, mitigate, identify, troubleshoot, report, and resolve hardware, software, and firmware problems on servers - Ensure the integrity, security, and availability of all Windows-based and Wintel Managed enterprise servers, in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance. - Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts. - Provide administrative support for Windows servers in a highly available, 24x7 enterprise environment - Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance. - Manage and assist in the design of Microsoft Active Directory infrastructure - Responsible for working with the team on daily operational issues by working directly on incidents reported through the ServiceNow system. - Assist senior team members with tasks such as; maintain system scripts, user and group administration, security, tuning, configuration and monitoring - Escalate issues that will have broad impact to solicit best approach for solution. - Maintain and constantly improve server performance, reliability and security, including performance tuning, file system layout and optimization, and ongoing update of services in compliance with security policies - Participate and adhere to defined incident, problem and change management best practices following ITIL best practices - Support the deployment of new systems in response to incoming customer requests and organizational requirements. - Support the engineering team by participating in new system deployments, technical exchange meetings, and document reviews. - Operating system/utility software installation, testing, implementation, maintenance, and configuration management. - Motivated to work in a fast paced environment with many challenges

The Software Development Engineering Team Lead is responsible for growing a skilled team and driving career mentorship while also directly contributing to product development.  Key functions include but are not limited to: - Design, build, and support microservices and applications that facilitate systems to systems communications and data transfer - Follow microservices architecture best practices to identify patterns; determine and implement best practices that directly influence the ongoing configuration and implementation of our core systems modernization efforts. - Operate within Agile and/or SAFe frameworks to ensure enterprise software solutions are interoperable, consistent in approach, and scalable to meet evolving business needs - Partner with business and technical teams to drive innovative ideas and systems design efforts, building consensus around the technologies and technical solutions that will address business needs - Engage in proof of concept development initiatives to evaluate technologies for applicability and usability within our tech stack - Mentor and cross-train technical staff

Beyond that, we’re looking for someone with a high degree of ownership, who values completing work and admits failures; someone who always seeks to understand the Why for things and never accepts an incomplete understanding; someone who is biased toward validating opinions with data and maintains a healthy skepticism about the subjective; and someone who is not afraid of technology and always learning new skills.   - Delivering Results. You will learn how to curate the best ideas, hypothesize their value, and implement the most promising of them. We will ask you to constantly re-assess what we have built to make sure we are realizing actual value. - Focusing on the Data. We will assign you Objectives and Key Results (OKRs) that define your goals and quantify the results we aim to achieve. We will ask you to regularly review your indicators for actionable insights and to present your findings to stakeholders during OKR Reviews. - Understanding Our Customers. We will ask you to routinely expose yourself to customer feedback. You will use this exposure to anticipate customer needs and constantly improve their experiences. - Saying No. We will teach you how to choose the right problem to solve next. You will learn how to say no to things and to weigh short and long term trade-offs while keeping a healthy preference for long term solutions. - Challenging Status Quo. For various processes, we will expect you to understand what we do and why we do it. Then we will ask you to work across Business, Operations, Design, Data, and Engineering teams to reimagine how.

- Provides complex and unique technical troubleshooting assistance to employees across all business units. - Resolves issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction. - Manage high severity incidents to ensure resolution within communicated Service Levels. - Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements. - Must be able to demonstrate solid troubleshooting knowledge of Microsoft software applications, A/D, CISCO telephony, and networking components. - Understanding of ITIL methodology and Service Delivery concepts. - Delivery suite of Service Desk Management report - Lead team projects, while continuing to balance day to day role - Identify and Research incident correlations and escalate accordingly - Identify and Communicate to team new ways to improve our quality of service - Liaison on behalf of the Service Desk to identify and document new first level support opportunities from other IT organizations.

- Configure and Manage Remote Offices and Data Center Networks. - Monitor Network Alerts and Problems. Troubleshoot Networking problems. - Document Network topology and documentation - Second Level Help Desk support for networking problems. - Participate in team on-call rotation - CUIC (call center) report creation and support - CUCM/CUC server maintenance & support - UCCX auto attendant/call center design/creation and support/maintenance - System level programming / scripting on an adhoc basis is a plus - Demonstrate a robust understanding of all functional and technical aspects of a system. - Strong customer service focus and sense of urgency - Superior problem solving and analytical skills.   - Collaborate with System Administration teams to deploy best practices and stewardship of resources. - Track all work assigned, complete projects based on an agreed timeline; generate a weekly status report of activities, issues and opportunities. - Monitor trouble ticket queues, assess work effort, appropriately prioritize work based on business impact - Coordinate the work of outside vendors to insure project requirements and timelines are met.   - Document changes to the network in accordance with established change control practices. - Research technology and define / promote solutions to solve business problems and/or reduce costs in the area of Data Center, IT Security, Firewalls, Remote Access, and voice / data communications.

- Provide engineering support for all messaging related projects such implementing new system or process - Configuration of Exchange Policies and Email routing - Microsoft Exchange Enterprise environment management - Provide second and third level support for all Collaboration Systems - Archive processing and related technologies - Configuring and administering Exchange high availability services - Provides front end/back end, OWA, RPC/HTTPS and ActiveSync configuration - Creates documentation of processes and procedures - Experience with coexistence tools like Quest software - Experience with Mobile Device Management tools - Experience in supporting Exchange server health check and environment monitoring - Experience with Journaling and Journal management - Strong Active Directory knowledge to resolve Exchange related issues - Strong ActiveSync knowledge for mobility support - Strong understanding/experience with MS Exchange backup and restore -procedures - Clear understanding of Certificate Management. - Clear understanding of disaster recovery and business continuity & recovery processes - Clear understanding of mail gateway configuration and concepts - One week in seven in an on-call rotation of 24 x 7 availability - Minimal travel required

- Support and enhance existing DevOps automation framework with a focus on enhancing end-user experience through self-service solutions, speed of delivery, and high-quality results. - Use understanding of the intersection of development and operations (DevOps) to promote process maturity around DevOps and CI/CD processes. - Ensure the DevOps processes meet or exceed compliance and security requirements. - Collaborate with representatives of diverse disciplines from across the WRBC organization to enhance automated software delivery to both on-premises and cloud hosting solutions. - Ensure team-supported tools (including DevOps tools) are maintained and optimally utilized. - Participate in both project and support activities for the team. - Build strong relationships across the organization for the purpose of understanding the needs of other teams. Build frameworks and solutions that meet the requirements of a diverse set of technologies. - Travel for this position is approximately 10-20%

As our intern, you would be part of the IT Governance, Risk and Compliance team and would not just be a participant in team, but will add and champion tremendous value. You will get to work with all members of the IT GRC team as well as the BTS Information Security Department gaining exposure to vulnerability management, architecture, compliance and more. - Assisting with Exception Management (i.e., evaluate the risk of technology based on deviations of Company Policy and/or cyber security risk) - Support of GRC services, including identifying opportunities for improvement in reducing technology risk through analytics and automation tooling. - Capturing metrics across the enterprise, including O/Us to provide trending data on the cybersecurity posture of the company - Assist in the execution of technology risk projects focusing primarily on the assessment, design, implementation as well as consulting on various leading practices surrounding Governance, Risk and Compliance (GRC). - Ad-Hoc Risk Projects - Performing technology risk projects on a specific system or subset of systems. - Performing reviews of related IT and Security controls by performing control and risk assessments of processes, procedures, system configurations, etc. in order to document control effectiveness from both a design and operating effectiveness perspective. - Documenting IT and Security controls testing results and/or findings, including the gathering and organizing of documentation or evidence collected.

As a Middleware Engineering Co-Op at Berkley Technology Services, you’ll gain direct exposure across various activities in support of the Middleware Engineering Team’s areas of responsibilities – Websphere Application Server, Liberty, Tomcat, Apache Web server, Business Rules, Enterprise Service Bus, MQ, Portal, BPM, Filenet, Quadient, and Ansible Automation. You will also have opportunities to work with other teams including both development and infrastructure teams. You would also work with Enterprise Content Management assisting with supporting our Imaging application and possibly some .Net programming for the critical software programs that we’ve built to support it.   Additionally, you will: - Proactively support Middleware technologies. - Assist with new environment build-outs for various applications - Build and maintain automation workflows - Patch and upgrade systems to reduce tech deficit - Organize and implement initiatives related to vulnerability management to resolve issues for Apache, Java, Tomcat, and other application servers - Assist in managing the configuration management database (CMDB) along with validating metrics coming from automation and monitoring tools - Work on ServiceNow requests and incidents to learn what it is like to do Infrastructure-related support from day to day perspective, that usually will consist of working with many different application teams in BTS to help them with their JVM needs and associated platforms.

  Consults with client companies to gather business requirements to bridge the needs of the business with the use of IT.  This includes determining client and organizational needs, system and operational requirements, downstream system impacts, and legal compliance obligations.   - Works with end users and internal staff to develop and translate business requirements for project deliverables. - Answers developer and end user questions through the development life cycle. - Completes functional testing on assigned projects. - Develops customer relationships and has understanding of how corporation/company operates. - Clarifies and escalates issue gaps through the change control process. - Provides end-user training and product presentations. - Suggests improvements in processes used for requirements gathering, design specifications, and software implementations. - Some travel required up to 15%.

Are you customer-obsessed, creative and passionate about creating experiences where customers feel an application was easier than expected? Joining Berkley Technology Service (BTS)’s Digital and User Experience (UX) team as a UX Professional places you on a team whose primary focus is the experience our users have in engaging with the platforms we support. With us, you’ll participate in developing applications to optimize interactions between our company, agents and insureds. We work on everything from the company web site to sites where you can get an insurance quote. As an organization, our culture is focused on an innovation mindset and we treat each other like family.  If you are eager to learn something new and apply your research, design and technical skills in a meaningful way, we’d love to speak with you about what we have to offer at BTS.   You’ll also have opportunities to: - Research the needs of users and stakeholder - Collaborate on an Agile team - Analyze the user experience of competitors - Support and assist with the utilization and optimization of Google Analytics, analyzing data to support future content and design updates - Gain experience with interface design and optimization

As an Intern our Berkley Technology Services (BTS) Collaboration Technologies team, you’ll gain exposure to a suite of cloud technologies that spans Microsoft Office 365, SharePoint, Teams, One Drive, and more.  You’ll partner with a team of engineers with expertise across each of these verticals to directly support those systems, learning the technologies themselves and the dependencies that need to be considered in order to ensure a healthy IT platform. You’ll also engage directly with end-users, considering their needs along with those of the business to suggest and support opportunities to improve business processes that drive our bottom line.     Some of your key projects could include: - Assisting with the administration of our SharePoint Online and Teams platforms, which would include some design and development work along with opportunities to introduce process improvements. - Ensuring newly identified measurements are added to our Shared Services Dashboard. - Supporting Microsoft 365 Administration projects that related to our messaging and mobility platforms, ensuring our users are able to connect their mobile devices to consume and securely access internal sites and applications. - Managing the team’s SharePoint site, retiring older documents, ensuring updated documents become Service Now Knowledge articles, and creating new process documentations for incorporation into technical support workflows. - Gaining direct exposure to SharePoint workflows such as Power Automate and other workflow automation tools. - Provisioning and integrations to business processes.

- Directs and monitors all activities for medium to large, medium to high risk, major technology-based projects from initiation to delivery. Projects typically cross platforms, applications, and/or business lines. Projects cross platforms, applications, and/or business lines. Understands how and when to escalate issues to higher levels. Analyzes the risks and future impact of decisions. As needed, makes decisions and takes timely, independent action in pursuit of priorities. - Work significantly affects multiple teams and functional areas within company and the corporation. Project visibility is typically at a corporate company Senior Management and/or a company Senior Management level. Budget Impact: Moderate. Timeline: Generally one year or less, and typically 6-12 months. Discrete projects; may be multi-phased effort. - Projects are typically of moderate complexity, with occasional projects of high or low complexity. Typically assigned to Small, Medium, or Large projects as defined by company’s Projects may be adding significant new functionality to existing system(s). Projects involve 1-3 core systems and relevant supporting systems. - Working knowledge of and moderate experience utilizing a variety of Project Management concepts, principles, practices, procedures, and theories. Thorough understanding of and experience with project management phases, techniques and tools. Thorough understanding and experience with common SDLCs. Strong and proven project management skills, including sponsor and risk management. - Provide consistent and comprehensive status reports, project updates, and ongoing cost analyses, significant issue management, and communication with business lines and technology management levels. - Travel required: estimated to be 25-40% on an annualized basis (travel will be a factor of where the employee is located relative to the sites of company and the corporate operating companies engaged in a particular systems initiatives).

The Software Developer works with WRBC companies, business analysts, technical staff, and project team members to plan, design, develop, implement and enhance the user experience of applications.  Key functions include but are not limited to: - Define and implement the front end architecture that will provide the best user experience, that is both scalable and reusable with cross browser capability - Develop, Implement and support reusable interface components. - Provide technical expertise for UI, front-end web and mobile development Travel for this position is approximately 5-10%  

Joining the Command Center team at Berkley Technology Services (BTS) as an Intern will offer you direct exposure to a wide variety of technologies upon which our business relies. On our team, you’ll be paired with Senior Engineers, Team Leads, and a Manager committed to ensuring you’re exposed to technical areas you’re interested in and others you may not have yet had exposure to.  There are no silo’s at BTS; you’ll have opportunities to take on hands-on tasks that span Network Support, VoIP, Monitoring, Tier 1/2 Triage, and workflow auotmation. Always committed to ensuring minimal to no business interruption, we collaborate with each other and peer engineering teams to incorporate and support current technologies in complex and innovative ways.   In this role, you’ll: - Gain exposure to Network Operations and support - Troubleshoot and resolve network related incidents if/as they arise including providing updates to related documentation - Monitor network alerts and partner with Senior Engineers to resolve issues and/or develop new alerts - Participate in firm-wide projects with BTS’ Information Security team such as enhancing security for network validation solutions, identity service management, intrusion / virus detection, and more

The Chief Information Officer will be responsible for the strategy, delivery, and execution of the global technology solutions for Berkley Technology Services (BTS). The role leads the BTS organization, including application development, infrastructure management, project management, and digital development. This position will partner with business leaders and functional leaders to implement improved technology solutions and support current solutions. The role requires deep vendor relationship skills to manage key suppliers while continuing to meet financial objectives. A candidate should have a blend of problem-solving, practical application, and forward-looking perspective to manage and lead this critical function.