The ITSM Software Engineer is responsible for the development and sustained support of the ServiceNow IT Service Management system.  They will provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges The ITSM Software Engineer will provide expert technical assistance for software configuration/customization, workflow administration, custom coding and scripting, and third-party software...

We’re seeking a Security Architect to lead the design and implementation of enterprise-wide cybersecurity architecture. This strategic role will shape our security vision, drive innovation, and ensure alignment with industry best practices across cloud, on-prem, and AI-driven environments.   - Design and manage enterprise security architecture across EDR, SIEM, WAF, firewalls, cloud, and on-prem systems. -

The Support Analyst I is responsible for providing day-to-day technical support to customers for a range of hardware and software related systems.  They are responsible for resolving and/or escalating complex and unique technical incidents as well as fulfilling service requests within specified SLA’s.  They will respond to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. They provide effective and timely resolution of users’ problems, queries or complaints.  Their daily responsibilities also encompass desktop and laptop imaging, desktop and laptop inventory management, mobile...

The AVP of Claims Product Management will lead a team of Product Managers responsible for the enterprise claims platform. This role involves overseeing the strategic alignment of our claims technology team to our business goals, as well as the execution and measurable realization of those goals. The AVP will act as a liaison between the business and IT, ensuring effective communication and collaboration Single point of accountability to enterprise claims leader   What We Offer: -

We are seeking a highly skilled Cloud Engineer specializing in Hybrid Cloud, DevOps improvement, automation, and low-touch self-service capabilities. The ideal candidate should possess extensive experience in Kubernetes and related technologies. You will be instrumental in enhancing our hybrid cloud architecture, optimizing processes, and driving strategic DevOps solutions within our organization.  They also enable platform teams to build infrastructure and deploy configurations without traditional administrative access.  This role will help establish technical standards and patterns, create tools and automated workflow capabilities, and help platform teams build and deploy on-prem and...

The AI Platform, Principal Engineer is responsible for designing, building, and maintaining robust AI platforms that support advanced machine learning and artificial intelligence applications. This role works closely with data scientists, software engineers, and product managers to develop scalable solutions that enhance the efficiency, reliability, and performance of our AI systems.   - Design and develop scalable AI platforms to support various machine learning and deep learning models. - Collaborate with...

We are seeking a strategic and results-driven Director of Technical Delivery to lead delivery across our infrastructure and service management organizations. This role is responsible for overseeing a team of technical project managers, ensuring the successful execution of programs and projects across the enterprise. The ideal candidate will bring deep expertise in agile delivery, infrastructure technologies, and cross-functional leadership.  This role requires a strategic thinker with a passion for team development and a commitment to transparent, empowering leadership.

The DevOps Engineer is essential in software development and infrastructure deployment. They lead the creation and support of pipelines that automate production systems and ensure consistent builds. They help development teams deploy services quickly and ensure code is properly tested. They also assist platform teams in building and deploying infrastructure without needing traditional admin access. This role sets technical standards, creates tools, and supports innovation in both on-premises and cloud environments.   Configuration...

The Associate Support Analyst is responsible for providing day-to-day technical support to customers for a wide-range of hardware and software related systems. Associate Support Analysts will respond to calls, emails and service requests within specified SLA’s.  They will respond to and diagnose problems through discussions with users, which includes trouble shooting, fault rectification and problem escalation. They will provide effective and timely resolution of users’ problems, queries or complaints utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of...

Berkley Technology Services is seeking a highly skilled Cloud Engineer with a specialization in Hybrid Cloud, DevOps improvement, automation, and low-touch self-service capabilities. The ideal candidate should possess extensive experience in Kubernetes and related technologies. The selected engineer will be instrumental in enhancing the organization's hybrid cloud architecture, optimizing processes, and driving strategic DevOps solutions. The engineer will also enable platform teams to build infrastructure and deploy configurations without traditional administrative access. Additionally, they will help establish technical standards and patterns, create tools and automated workflow capabilities, and assist platform...

The Director, Identity & Access Management is responsible for leading the architecture, design, development, and ongoing support of Berkley’s identity environments. The position will interact directly with the other shared services teams, applications teams, and business units to meet project goals. The position is also responsible for managing the staff responsible for all aspects of Identity, design, and implementation. The position will collaborate with the IT Security team on initiatives to drive compliance and security for Berkley’s environment.   • Responsible for the implementation and...

As a Site Reliability Engineer (SRE), you will play a crucial role in ensuring the reliability, scalability, and performance of our software systems. Collaborating closely with cross-functional teams, you will set and enforce SRE best practices, ensuring the scalability, reliability, and security of our cloud and on-premises environments. This technically broad role requires a strong understanding of the entire technology stack (network, storage, OS, virtualization, database, development, applications) to observe, monitor, troubleshoot, and automate activities within the Berkley environment.   - Define and Track...

The DevOps Director plays a visible and influential leadership role to maintain and evolve our application development and infrastructure administration practices.  They help lead the creation and support of development and internal CICD pipelines that limit human interaction with production systems, ensure code quality, and enable reproducibility across builds.  They enable development teams to deploy services on-demand and ensure that proper screening and testing of the code takes place within the pipelines. They also enable platform teams to build infrastructure and deploy configurations without traditional administrative access.  This role also has responsibility for...

A Staff Engineer at Berkley is the continuation of an individual contributor role that begins to focus on the scaling of engineering. The person in this role is responsible for the design, development, modification, analysis and implementation of software programming applications for the various subsidiaries of the corporation.  They are responsible for updating and/or enhancing existing software capabilities applying principles and techniques of computer science, engineering, and mathematical analysis.   

The Manager, Software Development Engineering will be responsible for providing leadership and direction for all aspects of development, implementation, integration and support decisions impacting an application or system. Direct project planning and execution, develops strategies for creating and integrating new applications, and work with departments to determine technology needs and design solutions.     - Creates, reviews and implements multi-year strategies for individual teams, systems, or...

As a Product Manager, you will be responsible for building software products that delight our customers and advance our business interests. Specifically, you will own the vision, strategy, design, and execution of a technology product, while also building consensus across your stakeholders and teammates.   Beyond that, we’re looking for someone with a high degree of ownership. And the way we tend to define ownership is in terms of your willingness to look critically at yourself and make...

We are seeking a dynamic Sr Systems Engineer with a strong background in Identity and Access Management (IAM) technologies, including Okta, Auth0, and Microsoft EntraID. The ideal candidate will actively engage in the planning, architecture, and execution of IAM systems, serving as a pivotal liaison between the organization and key vendors. This role demands a proactive approach to problem resolution, the ability to lead projects, and a commitment to mentoring technical staff. Collaboration with project managers and technical teams to deliver customer-centric solutions, including the presentation of design and deployment strategies, is essential. This role requires a proactive stance on...

A Data Architect at Berkley Technology Services is a visionary who designs and implements cutting-edge solutions that drive business operations, analytics, and data engineering forward. They are the crucial link between business and technical teams, translating business needs into actionable technical strategies and ensuring transparency for informed decision-making. By collaborating with other architects, they create comprehensive solutions that propel the entire organization. In this role, you'll set the standards and best practices that shape our data landscape. You'll evaluate...

The Information Security Software Engineer will be responsible for designing, implementing, and maintaining the organization's information security systems, programs and security as code. They will work closely with architects, developers and business units to ensure the protection of sensitive data and minimize the risk of cyber-attacks. - Design and implement robust, scalable, and secure APIs Integrations. - Collaborate with cross-functional teams to define API requirements and ensure seamless integration. - Maintain and enhance existing APIs to improve...

We are seeking a Senior Network Automation Engineer to help modernize and automate our global network infrastructure. This role will focus on building scalable, repeatable, and secure automation frameworks to support SD-WAN, Zero Trust, and cloud networking initiatives.   The ideal candidate will have a strong background in traditional networking, combined with deep expertise in scripting, APIs, and infrastructure as code. You will work closely with network architects, security engineers, and cloud teams to streamline operations and accelerate our transformation...