Carolina Casualty is looking for a talented Claims professional who will be responsible for the investigation, evaluation, disposition and settlement of moderate to complex claims involving commercial automobile litigation. This includes the investigation, determination and evaluation of coverage, liability and damages, risk transfer, and the timely setting of proper reserves. In addition, the Claims professional will control the insured’s exposures and losses, manage consultants, and achieve a prompt, fair and equitable settlement according to fair claims handling requirements. Lastly the Claims professional will negotiate settlement of claims with varying complexity and perils.  No fault/PIP experience is ideal for this role. • Oversee and resolve truck, bus, commercial auto and/or public transportation claims, including litigation • Select, oversee, and grade the performance of outside counsel • Attend and monitor trials to assess attorney performance and jury verdict risk • Set and control litigation budgets • Conducts a prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of loss losses. • Utilize critical thinking and solid judgment to solve problems, make decisions and resolve complex issues inherent in handling losses, as well as plan and organize activities throughout the claim’s management process. • Experienced with managing, evaluating and resolving claims in litigation consistent with in-place litigation guidelines. • Able to write concise reports and effectively communicate contractual issues, technical legal concepts and coverage application in easy to understand terms. • Act timely upon emerging information to insure ongoing recognition of the financial exposure on losses within assigned authority as well as promptly communicate to management, if beyond the assigned level of authority. • Interpret related claims documentation. • Initiate and oversee serious automobile accident investigations and rapid response • Develop strategies and effective plans that drive litigated matters / claims to better results • Accurately assess and resolve commercial auto insurance coverage issues, analyze facts and allegations in conjunction with all policy provisions, endorsements and amendments • Draft declination, Reservation of Rights and other coverage letters • Negotiate outstanding settlements • Present case statuses/summaries in a clear, concise and understandable manner • Documents and communicates all claim activities timely and effectively and in a manner, which supports the outcome of the claim file

The Claims Attorney is responsible for the management and direction of complex claims involving commercial automobile litigation, legal questions of coverage, questions of liability and/or questions of damages.  The position requires collaboration with outside counsel in analyzing and resolving claims within designated limits of authority.  Specific duties and responsibilities include but are not limited to: - Oversee and resolve complex truck, bus, commercial auto and/or public transportation claims, including litigation.  - Manage and coordinate litigation by hiring defense counsel and required experts, review of draft pleadings, litigation plans, budgets and invoices. - Document and communicate all claim activities timely and effectively and in a manner, which supports the outcome of the claim file. - Attend and monitor trials to assess attorney performance and jury verdict risk. - Conduct a prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of loss. - Utilize critical thinking and solid judgment to solve problems, make decisions and resolve complex issues inherent in handling losses, as well as plan and organize activities throughout the claim’s management process. - Act timely upon emerging information to insure ongoing recognition of the financial exposure on losses within assigned authority as well as promptly communicate to management, if beyond the assigned level of authority. - Interpret related claims documentation. - Initiate and oversee serious accident investigations and rapid response. - Develop strategies and effective plans that drive litigated matters / claims to better results - Accurately assess and resolve commercial auto insurance coverage issues, analyze facts and allegations in conjunction with all policy provisions, endorsements and amendments. - Draft declination, Reservation of Rights and other coverage letters.

The Assistant Underwriter role is an excellent opportunity for an individual eager to begin a career in the Commercial Transportation industry.  As part of the Underwriting team s/he will be responsible for: - Collect and analyze data to rate new and renewal business - Efficiently navigate in rating and issuance systems, including timely and accurate issuance of policies and policy amendments - Adhere to all Carolina Casualty, Underwriting, State, and Federal rules and regulations - Examine documents including declarations, applications, signed forms, Motor Vehicle Reports, and other policy documents for accuracy and completeness - Interpret underwriting manuals/guidelines, rating manuals, forms, and workflows and provide improvement recommendations as appropriate - Maintain knowledge of technical underwriting process and/or research information if needed; participate in ongoing training as appropriate - Collaborate with peers, Underwriters, and other departments to promptly and proactively address business challenges and/or opportunities - Perform other duties and/or projects as assigned - Provide first level contact for external customer service inquiries

The Business Systems Analyst works with end users and internal staff to develop and translate business requirements for projects deliverables.  Duties and responsibilities include but are not limited to: - Answers developer and end user questions through the development life cycle. - Establish a strong relationship with our internal business units, as well as with other Berkley companies. - Collaborate with staff from all business units to understand and document business requirements for complex applications. - Define and document project scope, goals, objectives, and success criteria. - Recognize and address cross functional dependencies that arise during projects. - Identify gaps and process improvement opportunities in our production environment, on both business and technical sides. - Represent CCI and act as liaison on large cross company projects. - Facilitate requirements gathering sessions through face-to-face and WebEx meetings. - Translate business needs to detailed requirements for software development. - Provide requirements documentation to BTS for system enhancements. - Provide requirements documentation to CCI developers for CCI system enhancements. - Create documentation for new applications and systems. - Update existing documentation as needed. - Manage the testing process from start to finish. - Handle multiple projects simultaneously.

The Commercial Auto Property Adjuster is responsible for handling 1st and third-party commercial auto property claims from first notice of loss to file close.   While we'd prefer to have this position working from one of our offices we are open to qualified candidates in the Eastern and Central time zones who may be looking for virtual employment opportunities.      Duties and responsibilities include but are not limited to: - Handle first-party physical damage and third-party commercial auto property claims from beginning to end - Assess coverage - Investigate and determine liability - Negotiate and settle claims - Take recorded statements - Assign and manage third party vendors such as appraisers and local independent adjusters, as needed - Assess total losses per local laws and determent total loss claim value - Set accurate and timely reserves - Identify opportunities for subrogation and salvage recovery - Proactively control file expenses - Identify possible fraud and engage SIU for state fraud referrals - Communicate with other departments including Underwriting and Actuarial - Participate in insurance related continuing education

The Claims Support Specialist is responsible for providing administrative claims support.  Duties and responsibilities include but are not limited to: - Ensure external and internal customers have an outstanding experience with the department and deescalate customers who are upset or frustrated - Take first notice of loss reports, accurately enter new loss information into the claim system, route the claims for assignment to the correct adjuster - Draft and send initial contact letters, gather policy documents, order police reports, coordinate vendor assignments - Assist adjusters with SIU referrals, acknowledgement letters, and vendor payments - Draft correspondence such as underwriting advisories and client contact letters - Maintain data and update Excel Worksheets - Process and attach mail/email/faxes/physical evidence into the correct claim files, accurately label and categorize the same - Serve as first level of contact for external customer service inquiries - Notify business partners by phone/email regarding messages, inquiries and claims issues - Request W9 forms from vendors - Process expense/invoice payments - Post financial transactions such as salvage, subrogation and deductible recoveries to the claim system - Prepare check attachments - Download claim files to CDs for Attorney and Suit Assignments - Transfer data received via CD to the claim system - Prepare Attorney Assignment packets for law suits to include specific attachments, file copies, and prepare for mailing - Transcribe recorded statements - Update/maintain On-Call lists - Assist Claim Adjusters with administrative and clerical assignments

The Underwriting Manager for E&S Primary Auto is responsible for building and later overseeing the segment, including underwriting leadership within North America Specialty – Auto Casualty. Duties and responsibilities include but are not limited to: - Thoughtfully establish group strategy, appetite and marketing plans - Develop, implement and manage strategic underwriting for specific lines of business and provide business forecasting related to trends and profitability within specific lines of business. - Develop, implement and monitor underwriting guidelines, rates, forms, pricing, endorsements and procedures. - Monitor results, collaborate with actuarial team and optimize portfolio through risk selection and pricing strategy to maximize profitability - Lead pro-active discussions with reinsurers, verifying the appropriate use of reinsurance used by specific lines of business, including various treaty and facultative reinsurance. - Responsible for the planning and management of associates including: hiring, placement, training, performance management, salary planning and administration and budgeting. - Approve accounts which exceed underwriting staff authority due to level of complexity, premium, class of business or coverage provided for specific lines of business. - Conduct regular visits with general agents, brokers and program managers to understand business needs, reinforce objectives, drive business results and identify new business opportunities.

The Loss Control Specialist will create strategies and develop processes that blend traditional loss control activities with cutting edge data analytics to provide strategic guidance, counsel, technical advice, and expertise in the area of safety, overall cost of risk, accident avoidance and risk mitigation for a commercial auto insurance carrier operating in the trucking and public auto insurance marketplace, as well as its insureds.  Duties and responsibilities include but are not limited to: - Develop and maintain risk mitigation programs that identify and assess risks and their potential impact to our company and our customers.  - Analyze exposures, controls, and loss trends at both the insurance portfolio and account specific levels, identifying risks and recommending improvement as necessary. - Investigate and analyze relationship between factors (such as modes of transport, territory, driver, and others) and causes of incidents. - Identify triggering events and vulnerabilities. - Identify and develop data points, indicators and loss factors that identify likely future accident and loss potential and patterns that may indicate causes of current accidents and loss exposures so that mitigation strategies can be implemented.  - Develop service plans to actively engage accounts and help insureds lower their total cost of risk - Study large losses and/or high frequency accounts to identify risk factors and accident causes. - Develop and implement risk reduction strategies for specific customers. - Develop metrics that proactively identify risk and loss avoidance opportunities, analyze loss data to identify loss trends - Design and maintain portfolio loss control reports, data and dashboards. - Identify industry, portfolio and client specific KSFs and design data driven measurables to manage those KSFs - Assess opportunity to utilize technology in furtherance of loss control objectives. - Keep management informed of new transportation loss mitigation technologies and the future landscape loss control - Travel to customer locations for loss prevention surveys, claim audits, and relationship building. Perform Loss Control Evaluations, assess trucking company safety program, regulatory compliance, driver management, driver training and turnover, recordkeeping and other key safety and loss control activities. - Develop value added loss control products/services for insureds. - Develop and present training programs and seminars for both internal and external customers - Maintain high knowledge of the regulatory environment (state/federal rules and regulations) pertaining to the transportation industry and design efficient methods of sharing and explaining the same with internal and external customers - Identify, launch, and successfully complete other projects as assigned.  - Display positive, professional image in the marketplace with all clients and agent contacts

The Senior Finance Analyst has primary responsibility for working closely with Underwriting and Insureds to perform credit analysis on new and existing customers.  S/he will also support audits, SOX, and related controls activities for the division as well as supporting workflow optimization projects as our business continues its significant growth.  We are looking for this role to become a valued source of information and analysis for company leadership, key decision-makers, and staff.  Duties and responsibilities include but are not limited to: - Support the underwriting process by providing financial analysis and review of current and prospective customers to evaluate the company’s credit risk related to collateral and/or payment terms - Document, analyze and optimize various business processes with goal of improving effectiveness and efficiency - Manage the SOX process and related activities working with the various business functions impacted - As an expert, ensure that controls are effective, efficient, and add value to the business across all functional areas - Perform various financial analyses to inform and drive decision making by company leadership and staff - Coordinate and support external, internal, and other audits working with auditors and company personnel to ensure clean and efficient audit outcomes

The Claims Assistant is responsible for providing administrative claims support.  Duties and responsibilities include but are not limited to: - Ensure external and internal customers have an outstanding experience with the department and deescalate customers who are upset or frustrated - Take first notice of loss reports, accurately enter new loss information into the claim system, route the claims for assignment to the correct adjuster - Draft and send initial contact letters, gather policy documents, order police reports, coordinate vendor assignments - Assist adjusters with SIU referrals, acknowledgement letters, and vendor payments - Draft correspondence such as underwriting advisories and client contact letters - Maintain data and update Excel Worksheets - Process and attach mail/email/faxes/physical evidence into the correct claim files, accurately label and categorize the same - Serve as first level of contact for external customer service inquiries - Notify business partners by phone/email regarding messages, inquiries and claims issues - Request W9 forms from vendors - Process expense/invoice payments - Post financial transactions such as salvage, subrogation and deductible recoveries to the claim system - Prepare check attachments - Download claim files to CDs for Attorney and Suit Assignments - Transfer data received via CD to the claim system - Prepare Attorney Assignment packets for law suits to include specific attachments, file copies, and prepare for mailing - Transcribe recorded statements - Update/maintain On-Call lists - Assist Claim Adjusters with administrative and clerical assignments

The Senior Underwriter is responsible for building relationships and effective producer management that leads to profitable underwriting of commercial transportation accounts.    The ideal location for this role is in Jacksonville, Fla and relocation assistance is available for the candidate selected.    Duties and responsibilities include but are not limited to: - Review new and renewal commercial insurance risks and determine accurate classification of business, policy contract forms and pricing of risk; review and act upon pertinent risk information such as loss control reports, motor vehicle reports (MVRs), loss runs and financial statements - Responsible for book management of an assigned agency plant, including achieving predetermined premium goals and profitability objectives, conducting audits on agency business, effectively communicating the company underwriting philosophy and assuring compliance of underwriting best practices - Cultivate effective agency relationships; conduct agency visits, communicate expectations and make recommendations for agency action(s) when appropriate - Develop presentations to be delivered to the agent and/or insured detailing coverage, pricing and services provided by Carolina Casualty Insurance Company - Provide guidance to Assistant Underwriters in technical matters of underwriting including, but not limited to, such procedures as coverages, cancellations, exclusions, endorsements and non-renewal action - Assist in developing new products, coverage enhancements, and procedures that drive production and processing efficiency

The Underwriter is responsible for building relationships and effective producer management that leads to profitable underwriting of commercial transportation accounts.  Duties and responsibilities include but are not limited to: - Review new and renewal commercial insurance risks and determine accurate classification of business, policy contract forms and pricing of risk; review and act upon pertinent risk information such as loss control reports, motor vehicle reports (MVRs), loss runs and financial statements   - Responsible for book management of an assigned agency plant, including achieving predetermined premium goals and profitability objectives, conducting audits on agency business, effectively communicating the company underwriting philosophy and assuring compliance of underwriting best practices - Cultivate effective agency relationships; conduct agency visits, communicate expectations and make recommendations for agency action(s) when appropriate - Develop presentations to be delivered to the agent and/or insured detailing coverage, pricing and services provided by Carolina Casualty Insurance Company - Provide guidance to Assistant Underwriters in technical matters of underwriting including, but not limited to, such procedures as coverages, cancellations, exclusions, endorsements and non-renewal action - Assist in developing new products, coverage enhancements, and procedures that drive production and processing efficiency

The Senior Physical Damage Adjuster is responsible for the investigation, evaluation, disposition and settlement of moderate to complex claims involving commercial automobile litigation. This includes the investigation, determination and evaluation of coverage, liability and damages, risk transfer, and the timely setting of proper reserves. In addition, the Claims professional will control the insured’s exposures and losses, manage consultants, and achieve a prompt, fair and equitable settlement according to fair claims handling requirements.  S/her will negotiate settlement of claims with varying complexity and perils. Duties and responsibilities include but are not limited to: - Oversee and resolve truck, bus, commercial auto and/or public transportation claims, including litigation  - Select, oversee, and grade the performance of outside counsel - Attend and monitor trials to assess attorney performance and jury verdict risk - Set and control litigation budgets - Conducts a prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of loss losses. - Utilize critical thinking and solid judgment to solve problems, make decisions and resolve complex issues inherent in handling losses, as well as plan and organize activities throughout the claim’s management process. - Experienced with managing, evaluating and resolving claims in litigation consistent with in-place litigation guidelines. - Able to write concise reports and effectively communicate contractual issues, technical legal concepts and coverage application in easy to understand terms. - Act timely upon emerging information to insure ongoing recognition of the financial exposure on losses within assigned authority as well as promptly communicate to management, if beyond the assigned level of authority. - Interpret related claims documentation. - Initiate and oversee serious automobile accident investigations and rapid response - Develop strategies and effective plans that drive litigated matters / claims to better results - Accurately assess and resolve commercial auto insurance coverage issues, analyze facts and allegations in conjunction with all policy provisions, endorsements and amendments - Draft declination, Reservation of Rights and other coverage letters - Negotiate outstanding settlements - Present case statuses/summaries in a clear, concise and understandable manner - Documents and communicates all claim activities timely and effectively and in a manner, which supports the outcome of the claim file