We are looking for creative, collaborative, and positive individuals who can add value and quality to our commercial auto property team. This is a commercial auto property adjuster role. The professional filling this position will be required to perform at a high level with regard to handling 1st and third-party commercial auto property claims from first notice of loss to file close.   Key functions include but our not limited to the following: - Handle first-party physical damage and third-party commercial auto property claims from beginning to end - Assess coverage - Investigate and determine liability - Negotiate and settle claims - Take recorded statements - Assign and manage third party vendors such as appraisers and local independent adjusters, as needed - Assess total losses per local laws and determent total loss claim value - Set accurate and timely reserves - Identify opportunities for subrogation and salvage recovery - Proactively control file expenses - Identify possible fraud and engage SIU for state fraud referrals - Communicate with other departments including Underwriting and Actuarial - Participate in insurance related continuing education - Perform other duties and/or projects as assigned

This is an internal, insurance coverage attorney role. Coverage Counsel works in collaboration with Claims Department, other company units, and external stakeholders to avoid and mitigate coverage, bad faith, and extra-contractual related risk by providing guidance on issues related to insurance coverage, bad faith, policy forms (analysis, guidance, interpretation, drafting and revision), litigation strategy, fair claims handling compliance, training, fraud, and others. The position will research and render legal opinions on coverage issues, set strategy, and oversee and manage coverage and extra-contractual litigation. The role will also be heavily involved with coverage training, ensuring product knowledge across the company, insurance fraud investigations, and fraud litigation.   Key functions include but are not limited to the following: - Full responsibility for all coverage, bad faith, extra-contractual exposure, and potential exposure, many that involve complex legal, contractual and factual issues. - Assign and manage panel counsel for litigated coverage matters and ensure outside coverage attorneys perform optimally on assigned matters. Interact, manage and collaborate with outside counsel and evaluate their progress and compliance with guidelines. Coordinate responses to subpoenas for documents and information. - Investigate coverage and bad faith issues. Research coverage issues and case law countrywide. - Provide guidance to company professionals relating to coverage, bad faith, extra-contractual exposure and policy limit demand issues. - Review coverage letters for accuracy and compliance with state specific law. Review and provide guidance related to all incoming and outgoing tenders. Draft disclaimers, reservation of rights, recessions, coverage letters, etc. Review, assess and revise form claim letters to ensure language is appropriate for compliance and good faith claim handling. - Draft coverage opinions. - Provide insurance coverage technical guidance, assistance and training to claim and underwriting staff. Design coverage training programs for claim adjusters, underwriters and new employees. - Ensure company meets all coverage and bad faith reporting requirements related to internal and external stakeholders. - Provides drafting support on form/endorsement development. - Conducting insurance regulatory compliance research and providing advice and assistance in connection with the preparation and submission of product filings with state regulators, including responding to regulatory criticisms. - Conduct legal research. - Lead special projects to identify threats to the company and its clients. - Support the development of new insurance products. - Assess and draft responses to all DOI inquiries and complaints. - Acts as a leader, mentor, and positive influence on others in the Claims Department. - Develop solutions and new strategies to mitigate coverage, bad faith, extra-contractual and other related risk. - Handle special projects as assigned by management and other duties as assigned by Chief Claims Officer.

Carolina Casualty Insurance company is looking for an experienced Commercial Bodily Injury Claims Manager.  The Commercial Bodily Injury Claims Manager is responsible for providing leadership and expertise to a team of bodily injury/liability claims adjusters. This position will also help answer coverage questions and solve problems, develop technical training and development plans, work with our customers to provide an excellent customer experience, and participate in projects to help the department improve and evolve. If you are an experienced Claims Manager, this opportunity is for you!   Our team is comprised of “A” level talent and innovative thinkers. You will be part of a highly collaborative team of talented and focused professionals. Join a group that enjoys working together, trusts each other, and takes pride in our hard-earned success. - Shape the future strategy of the department as part of the claims leadership team. - Monitors workload assignments for commercial bodily injury claims personnel - Recommends staffing plans to the AVP – Claims and participates in the hiring of new commercial bodily injury claims personnel based on business needs - Knowledge of evaluating injury exposures - Ability to function in a fast-paced work environment and tolerate stress - Demonstrated success exercising independent decision making, problem solving and effective negotiation skills - Excellent oral and written communication skills - Work with the claims adjusters to solve problems and get the best outcomes of the claim. - Collaborate with other departments, including actuary and underwriting, individual claims, Best Practices and trends. - Develop the team’s expertise in claim handling procedures in accordance with Best Practices. - Manage the department’s inventory of claims to include: - Ensuring team conducts thorough investigations to determine coverage and liability - Ensuring proper reserves are set for exposures to the Company - Ensuring appropriate evaluation, negotiation, and settlement claims within authority levels. - Ensuring Identification and pursuit of recovery opportunities (salvage, subrogation, etc.). - Ensuring appropriate and thorough litigation process - Develop team in negotiation and settlement skills. - Conduct research on industry trends and keeping apprised of laws in Federal, State and Local jurisdictions. - Develop training programs and procedures, and conduct department-specific training. - Review and streamline claims processes, including automating tasks as needed. - Work with direct reports on career development and aspirations. - Conduct performance reviews and give constructive and positive feedback to direct reports. - Recruit and retain team members to the claim’s organization. - Speak with customers when added expertise is needed or issues arise that need extra assistance. - Serve as a point of contact and knowledge source for all internal departments, and for our clients. - Ensure the claim team maintains a high level of Customer Service to customers. Ability to step in to manage individual claims if needed or to gain a better understanding of processes.  

Carolina Casualty Insurance Company was recently recognized as one of the Best Places to Work in the insurance industry. Carolina Casualty Insurance Company is a growing and innovative company looking for a talented experienced Claims professional to join our Bodily Injury team.   If you are an experienced Claim professional who enjoys the challenge of the position where no two days are the same and who wants to work in a collaborative, creative and innovative team of professionals, we have the job for you.  We are seeking an experienced professional who will be responsible for the investigation, evaluation, disposition and settlement of moderate to complex Bodily Injury claims involving commercial automobile losses. This Claim professional will proactively participate in the investigation, determination and evaluation of coverage, liability and damages, risk transfer, and the timely setting of proper reserves. In addition, the Claims professional will control the insured’s exposures and losses, manage consultants, and achieve a prompt, fair and equitable settlement according to fair claims handling requirements. The Claim professional will maintain ownership of claim through resolution of the claim.  The Claim profession will communicate and collaborate with other insurance professionals and will serve as the primary point of contact for customers throughout the claim process.  Lastly, the Claim professional will  negotiate settlement of claims with varying complexity and perils.   - Oversee and resolve truck, bus, commercial auto and/or public transportation Bodily Injury claims. - Conduct a prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of losses. - Utilize critical thinking and solid judgment to solve problems, make decisions and resolve complex issues inherent in handling losses, as well as plan and organize activities throughout the claim’s management process. - Able to write concise reports and effectively communicate contractual issues, technical legal concepts and coverage application in easy-to-understand terms. - Act timely upon emerging information to ensure ongoing recognition of the financial exposure on losses within assigned authority as well as promptly communicate to management, if beyond the assigned level of authority. - Interpret related claims documentation. - Initiate and oversee serious automobile accident investigations and rapid response. - Develop strategies and effective plans that drive claims to better results. - Accurately assess and resolve commercial auto insurance coverage issues, analyze facts and allegations in conjunction with all policy provisions, endorsements and amendments. - Draft declination, Reservation of Rights and other coverage letters - Negotiate outstanding settlements. - Present case statuses/summaries in a clear, concise and understandable manner - Document and communicates all claim activities timely and effectively and in a manner, which supports the outcome of the claim file - Experience with Self-Insured Retention (SIR) is a plus - Experience with PIP claims is a plus.

We are looking for creative, collaborative, and positive individuals who can add value and quality to our commercial auto property team. This is a commercial auto property adjuster role. The professional filling this position will be required to perform at a high level with regard to handling 1st and third-party commercial auto property claims from first notice of loss to file close.   Key functions include but our not limited to the following: - Handle first-party physical damage and third-party commercial auto property claims from beginning to end - Assess coverage - Investigate and determine liability - Negotiate and settle claims - Take recorded statements - Assign and manage third party vendors such as appraisers and local independent adjusters, as needed - Assess total losses per local laws and determent total loss claim value - Set accurate and timely reserves - Identify opportunities for subrogation and salvage recovery - Proactively control file expenses - Identify possible fraud and engage SIU for state fraud referrals - Communicate with other departments including Underwriting and Actuarial - Participate in insurance related continuing education - Perform other duties and/or projects as assigned

The SeniorUnderwriting Director for E&S will be responsible for building and overseeing the E&S primary auto department.  This role will be responsible for Portfolio Strategy & Execution, Risk Selection and Pricing, Portfolio Stewardship and Product Management.   This is a critical role which requires oversight of strategic underwriting practices nationally.   This leader will utilize their expertise to create, manage, design and drive diverse multidimensional strategies for our E&S book of business. We require strong leadership skills that will cultivate portfolio insights, develop strategy, and deliver a collaborative value chain with our Agents and customers.   This role is preferred  in Jacksonville, Florida or Boston, Massachusetts.  Other locations will be considered.   Key Functions include but not limited to:   - Collaborate with actuarial team to develop pricing model and optimize portfolio through risk selection and pricing strategy to maximize profitability - Develop, implement and monitor underwriting guidelines, rates, forms, pricing, endorsements and procedures - Develop, implement and manage strategic underwriting for specific lines of E&S - Provide business forecasting related to trends and profitability - Thoughtfully establish group strategy, appetite and marketing plans - Lead pro-active discussions with reinsurers, verifying the appropriate use of reinsurance used by specific lines of business, including various treaty and facultative reinsurance. - Conduct regular visits with general agents, brokers and program managers to understand business needs, reinforce objectives, drive business results and identify new business opportunities. - Monitor results, collaborate with actuarial team and optimize portfolio through risk selection and pricing strategy to maximize profitability - Eventually will be responsible for the planning and management of building out the E&S team including: hiring, placement, training, performance management, salary planning and administration and budgeting. - Up to 50% of Travel