The Client Service Executive role focuses on the overall client experience at Key Risk and serves as a workers compensation client liaison. Through strategic planning and the development of target resources, this role is responsible for aligning services to meet the needs of both new and existing accounts. This position includes daily account management tasks focused on ensuring seamless and continuous support.
Primary responsibilities include providing employers and agents with ongoing communications on their workers compensation programs inclusive of claim correspondence, addressing service success/issues and maintaining appropriate documentation and account records. Actively participate in creating and supporting safety and risk management plans to maintain profitable client accounts and proactively apply business strategies to achieve department and corporate goals.
Key Functionswill include but not be limited to:
- Client Onboarding/Service Plan Management
- Welcome Call / Orientation – schedule and conduct meaningful orientations with new policyholders
- Provide claim reporting information and service plan for policy term
- Address questions on PremiumSync/Billing setup
- Introduction and training on the Client Portal
- Provide support in policy setup to include department and location coding
- Support renewal preparation through action items identified in the service plan
- Account Management Responsibilities
- Liaison with client’s claim representative(s)
- Provide claim reviews in alignment with insured service plan
- Ensure panels are up-to-date (where applicable)
- Manage VirtualMD+ utilization
- Manage In-Network Provider utilization
- Promotes Transitional Duty programs
- Leverage and promote additional resources for client program success
- Maintaining client contact records
- Participate in the client management process
- Provide technical and business management support to Key Risk clients
- Virtual training and support
- Scheduling and meeting preparation assistance to Client Experience leadership team for necessary onsite client services and meetings Immediately notify management of large exposures and comply with reinsurance reporting requirement.
- Evaluate client progress to ensure expectations are being met.
- Design practices, processes, and procedures that are effective, understandable and repeatable for client accounts.
Key Risk is looking for an enthusiastic Claims Associate professional who will be responsible for the management of low exposure workers’ compensation claims. The Claims Associate will be responsible for learning workers compensation laws and providing outstanding service to our clients. This is an entry-level position with no experience necessary
Key functions include:
- Maintain good lines of communication with employers, adjusters, and providers
- Conduct investigation of workers' compensation claims assigned
- Request medical notes, proper billing format, and other written/verbal information from employers and medical providers to determine appropriateness of payment of medical bills and whether a claim is truly medical only
- Discuss with an employee, issues relative to whether a bill has been paid or whether travel or medical reimbursement has been issued
- Timely and accurately reserve for claims assigned
- Document medical notes and relevant written and oral communication received relative to claims in the log notes
- Discuss with an employer, issues relative to an injured workers’ return to work status
- Index images as needed
- Identify potential subrogation claims and notify appropriate supervisor
- Actively work with mentor and supervisor to develop skills to handle all technical aspects of claims, including coverage, disability benefit management, medical management, litigation management, file management, subrogation, reserving and settlement
- Maintain and demonstrate knowledge of the Workers' Compensation Act and Rules and Regulations in jurisdictions assigned
- Immediately notify management of large exposures
This position requires the individual to commute to our High Point NC office location.
The Marketing Specialist works with marketing and sales & distribution team to execute the company’s marketing strategy and support corporate marketing team. This includes a broad scope of duties focused on events, marketing, branding and communications initiatives that range across all functional areas of the organization. This role maintains responsibility, in partnership with CMO and Marketing Manager, for planning and executing external events. Additionally, role includes marketing content creation, global distribution of communications via email and website platforms, and brand focused quality control across the organization.
Key Functions include but are not limited to:
- Create compelling and engaging content for marketing materials, including collateral, website copy, social media posts, press releases, and email campaigns. Ensure consistent brand messaging and tone across all channels.
- Create visually engaging designs that effectively communicate the desired message and meet project goals. Develop and execute creative concepts for print collateral, print ads, websites, videos, and other marketing materials.
- Develops and coordinates email templates and supporting web content for client emails and ongoing agency updates utilizing mass marketing email tools. This includes responsibility for custom campaign content development and the ongoing management of contact distribution lists for global and custom agency outreach.
- Develops and manages social media strategy to support the advancement of the Key Risk brand and initiatives.
- Manages content updates to Key Risk’s corporate website and intranet.
- Maintains marketing templates and document records through the coordination and scheduling of status updates to support the marketing project request process.
- Responsible for marketing and sales & distribution projects, including business development programs, events and market research and internal surveys.
- Utilize digital marketing channels such as social media, email marketing, SEO, SEM, and paid advertising to reach target audiences. Monitor and analyze campaign performance to optimize results.
- Coordinate scheduling, planning and on-site execution of external agency, broker and client events and conferences, included but not limited to trade shows, agency council meetings, NYC amenities trips and Key Producers Meetings.