Key Risk has an exciting opportunity in our Charlotte office to join our team of underwriting experts. We offer an innovative culture, great team members, excellent training and development, and career opportunities.
The primary responsibility of the Territory Underwriting Manager II role is to contribute to achieving or exceeding the Region’s profit plan through risk selection, agency management and communication of Key Risk's value proposition. In this role associates will be assigned an intermediate sized territory and book of business. Expectations are that the associate would possess at least an intermediate level of skill in the following areas: underwriting knowledge, portfolio management, and agency relationship management. The associate may also be asked to research new market niches, serve as an industry lead, and participate in special projects.
- Achieves planned written premium, rate change, renewal retention and loss ratio goals
- Documents analyses and decisions with adequate detail using Risk Analysis Documentation (RAD) form, Client Relationship Management (CRM) application, pricing models and rate change calculation tools.
- Takes the initiative to recommend any improvements in underwriting principles, techniques or appetite when they become apparent.
- Complies with insurance filings and regulatory requirements.
- Visits select agents and clients when needed to explain new products, services and underwriting decisions.
- Effectively and efficiently prepares for and schedules agency visits.
- Maintains current knowledge of agencies’ needs, staff, target markets, and contracted insurers. Documents agency visits in accordance with established corporate procedures.
- Performs all aspects of agency evaluations, goal settings and business planning within time frames and expectations defined by Regional Vice President.
- Participates effectively in new and renewal team sales activities
- Conducts business in a professional, punctual and well-prepared manner that promotes Key Risk appropriately in meetings and public forums.
The Senior Workers’ Compensation Claims Representative is responsible for the analysis and management of workers’ compensation claims for assigned clients, including minor and complex claims. This position will review, investigate, and make decisions regarding coverage, compensability, and appropriateness of claims. The position will process and document claims to ensure compliance with company standards, industry best practices, and legislative provisions. Acts in a fiduciary role on behalf of policyholders and negotiates claim settlements. Senior Claims Representative’s conduct the handling of claims in the utmost of good faith in compliance with the rules, regulations and state statutes. The Senior Claims Representative is expected to function with a degree of competency. The use of sound judgment coupled with strong technical claim handling skills and consistent results are expected.
- Analyzes and processes workers’ compensation claims by investigating and gathering information to determine the exposure on the claim.
- Negotiate settlement of claims up to designated authority level and makes claims payments.
- Processes complex or technically difficult claims.
- Calculates and assigns timely an appropriate reserves to claims and continues to manage reserve adequacy throughout the life of the claim.
- Calculates and pays benefits due; approves all claim payments; and settles claims within designated authority level.
- Develops and manages claims though well-developed action plans; continues to work the action plan to bring the claim to an appropriate and timely resolution.
- Prepares necessary state filings within statutory limits.
- Actively manages the litigation process; ensures timely and cost-effective claims resolution.
- Coordinates vendor referrals for additional investigation and/or litigation management.
- Uses appropriate cost containment techniques including strategic vendor partnerships to reduce overall cost of claims.
- Frequently communicates with all appropriate parties involved with the claim.
- Maintains professional client relationships.
- Actively executes appropriate claims activities to ensure consistent delivery of quality claims services.
- Ability to assist team members to develop knowledge and understanding of claims practices.
NC, Charlotte - 2127 Ayrsley Town Blvd
Key Risk is looking for an enthusiastic individual who wants to learn our underwriting appetite and approach. The training
program will include shadowing territory underwriting managers in performance of their tasks and visits with agents to
observe their interactions. Another component of the training plan includes rotation assignments with various
departments, including risk management, claims, compliance and corporate marketing to understand how these
departments work together to achieve the best level of service and outcomes for the client and Key Risk.
- Frequent interaction with agents, policyholders, and insurance rating organizations as necessary, to give and receive information, to market business, and to make presentations to promote company business and image.
- Frequent interaction with Client Service Executives, Risk Management Specialists, Regional Vice Presidents, IT staff, Policyholder Services Representatives, Premium Auditors, other Underwriters and functional areas as needed to give and receive information or to provide instruction and solve problems.
- Actively involved in development, such as pursuit of professional designations.
- Successful completion of training plan.