The Marketing Manager manages corporate marketing and is responsible for execution of the company’s overall communications strategy and client digital experiences.  This includes a broad scope of duties focused on marketing, branding and communications initiatives, as well as external user experience research and design.  This role maintains a dedicated attention to marketing/branding content creation, global distribution of communications, and brand focused quality control across the organization.   Key functions include but are not limited to the following: - Creates materials supporting products and services that ensure the Key Risk brand remains relevant and vibrant to agents, employers and associates. - Responsible for graphic design including maintenance of all existing marketing collateral materials (company and brand logos, marketing handouts, point of sale, booth systems and digital). - Responsible for content creation and distribution calendar to support marketing and sales initiatives. - Responsible for design and execution of a modern social media strategy across a variety of channels. - Conducts research and development of customers personas. - Builds and leverages client and CRM data to develop targets, leads and support Sales & Distribution department - In collaboration with field sales & marketing, develops value propositions, messaging and general product marketing. - Responsible for custom campaign content development and the ongoing management of contact distribution lists for global and custom agency outreach in alignment with sales and distribution team. - Manages content updates to Key Risk’s website. Maintains structural development of website pages and components sections including metadata and site configuration. Ensures updates are made to the site infrastructure. - Writes, reviews, and publishes company communications, including press releases, company newsletters, collateral materials, forms, user guides as well as other relevant point for view articles that support Key Risk’s market strategy. - Supports the Alternative Market segment operating units in user experience research and design implementation for digital applications including portal environments, chat bot, and global notifications Key Performance Indicators - Performance for this role will be evaluated across the qualitative performance definitions for Key Risk and W. R. Berkley including: Accountability, Communication, Customer Focus, Flexibility, Innovation and Initiative, and Teamwork and Collaboration.  - Quantitative performance will be measured in alignment with the objectives established within the annual business plan for the marketing department, including the focus areas of:   - - Agency Communications Management - Collateral Development and Management - Final Product Quality Review of Marketing Project Assignments - Media Relations, Social Media and Point of View Article Development - Timely and Accurate Preparation of Project Assignments - Implementation of digital application development

The Administrative Assistant performs a wide range of administrative and general support duties of a highly responsible and confidential nature in support of the President and Senior Leadership Team.  Maintain and prioritize daily schedule and workload.  Work independently, receiving a minimum of detailed supervision and guidance.   Key functions include but are not limited to the following: - Assist President and Senior Leadership Team as requested, including: schedules appointments, coordinates meetings, conferences, and travel. - Organize and maintain confidential files, correspondence and records and follow up on necessary items, ensure adequate office supplies are available for President. - Assist the Senior VP-HR as needed for administrative tasks and event planning. - Assist in managing recognition programs. - Edit & format documents as requested from SLT (annual business plan for example). - Coordinate associate meetings (ordering food, setting up for showers, etc.) as - Schedule monthly Key Indicator Meetings, compile all the reports, and distribute a PDF report. - Coordinate travel for the President and others as requested.

Key Risk’s internship program immerses you in workers’ compensation insurance business, provides you with the opportunity to showcase and hone your skills, enhances your business knowledge and professional growth, encourages networking and offers assignments/projects in specific areas of study.   Key Risk seeks creative, curious, innovative and entrepreneurial candidates for its internship and development program.   Key Risk Experience The program was developed to provide interns with a valuable, rewarding experience that connects the knowledge from academics with the reality of today’s insurance careers.  Interns then receive training about Key Risk’s products, distribution channel and company-specific business processes that will lay the groundwork for an intern’s comprehensive learning experience.   Additional Experience The Key Risk internship and development program will include engagement activities aimed at building strong networking relationships with fellow interns and Key Risk staff. Activities may include management sessions, team-building, and volunteer/community service opportunities.    Your Experience So what do you want your experience to be? At Key Risk, we’re dedicated to making your time with us unique and rewarding! Competitive pay, exposure to the complete business operation, real responsibility, fun activities, and rewarding employment opportunities!    Hands on experience with Agency Management to include:  - Engaging with Agency request to fulfill compliance requirements - Verifying producer licenses are renewed and systems updated - Completing producer appointment filings using various system and utilizing state specific requirements - Maintaining all proper producer and agency documentation per state and company requirements - Assisting with producer audits to ensure company records are up-to-date - Completing requests in a time sensitive environment and adhere to state requirements

Key Risk’s internship program immerses you in workers’ compensation insurance business, provides you with the opportunity to showcase and hone your skills, enhances your business knowledge and professional growth, encourages networking and offers assignments/projects in specific areas of study.   Key Risk seeks creative, curious, innovative and entrepreneurial candidates for its internship and development program.   Key Risk Experience The program was developed to provide interns with a valuable, rewarding experience that connects the knowledge from academics with the reality of today’s insurance careers.  Interns then receive training about Key Risk’s products, distribution channel and company-specific business processes that will lay the groundwork for an intern’s comprehensive learning experience.   Additional Experience The Key Risk internship and development program will include engagement activities aimed at building strong networking relationships with fellow interns and Key Risk staff. Activities may include management sessions, team-building, and volunteer/community service opportunities.    Your Experience So what do you want your experience to be? At Key Risk, we’re dedicated to making your time with us unique and rewarding! Competitive pay, exposure to the complete business operation, real responsibility, fun activities, and rewarding employment opportunities!    Hands on experience with Data Reporting to include:  - Reviewing and updating text files per state specific requirements and utilizing company procedures - Learning various interfacing tools with state bureaus to upload data files - Preparing state specific communications according to requirements - Working directly with Compliance & other departments to fulfill reporting requirements to various reporting entities & rate bureaus - Assisting in automation of reports as identified - Completing requests in a time sensitive environment and adhere to state requirements

Key Risk is looking for an enthusiastic professional who will be responsible for the management of low exposure workers’ compensation claims.  The Claims Associate will be responsible for learning workers compensation laws and providing outstanding service to our clients. This is an entry-level position with no experience necessary.   Key functions include but are not limited to the following: - Maintain good lines of communication with employers, adjusters, and providers - Conduct investigation of workers' compensation claims assigned - Request medical notes, proper billing format, and other written/verbal information from employers and medical providers to determine appropriateness of payment of medical bills and whether a claim is truly medical only - Discuss with an employee, issues relative to whether a bill has been paid or whether travel or medical reimbursement has been issued - Timely and accurately reserve for claims assigned - Document medical notes and relevant written and oral communication received relative to claims in the log notes - Discuss with an employer, issues relative to an injured workers’ return to work status - Index images as needed - Identify potential subrogation claims and notify appropriate supervisor - Actively work with mentor and supervisor to develop skills to handle all technical aspects of claims, including coverage, disability benefit management, medical management, litigation management, file management, subrogation, reserving and settlement - Maintain and demonstrate knowledge of the Workers' Compensation Act and Rules and Regulations in jurisdictions assigned - Immediately notify management of large exposures

- Analyzes and processes workers’ compensation claims by investigating and gathering information to determine the exposure on the claim. - Negotiate settlement of claims up to designated authority level and makes claims payments. - Calculates and assigns timely an appropriate reserves to claims and continues to manage reserve adequacy throughout the life of the claim. - Calculates and pays benefits due; approves all claim payments; and settles claims within designated authority level. - Develops and manages claims though well-developed action plans; continues to work the action plan to bring the claim to an appropriate and timely resolution. - Prepares necessary state filings within statutory limits. - Actively manages the litigation process; ensures timely and cost-effective claims resolution. - Coordinates vendor referrals for additional investigation and/or litigation management. - Uses appropriate cost containment techniques including strategic vendor partnerships to reduce overall cost of claims. - Frequently communicates with all appropriate parties involved with the claim. - Maintains professional client relationships. - Actively executes appropriate claims activities to ensure consistent delivery of quality claims services.

Premium Audit - Timely complete premium audits for assigned accounts and transmit for processing - Follow all NCCI, State Bureau and Company guidelines in the completion of audits - Notify internal teams (underwriter, risk manager, Area Vice President, etc) of concerns with assigned accounts. - Support Key Risk’s hybrid audit approach, while using best judgement in determining whether to travel for an audit - Research, respond to and revise (when appropriate) disputed audits   Client Support - Respond to underwriter, insured and agency partner requests regarding premium audits - Perform classification research for underwriters, insureds and agency partners for assigned accounts - Per Company guidelines, provide copies of audit billing and worksheets, ensuring confidentiality of shared audit data - Daily telephone and email communication with agency partners, insureds and internal team members.   Department Support - Advise Premium Audit Manager of trends identified in audits - Participate in software testing, including current and future audit platforms, policy systems, claims systems and related business intelligence software

- Serves as Area Director, Sales & Distribution of the assigned area; provides leadership in the areas of business development, marketing strategy, and client service. - Develops the annual sales and distribution business development plan and the strategies, tactics, and resources necessary to exceed objectives. - Conducts market needs analyses among potential new business sectors to identify strategies for long-term growth and area development. - Promotes the integrity of the Company’s client service model by elevating needs of distributors throughout the assigned area. - Provides leadership and direction of the market research function in collaboration with the VP, Sales & Distribution. - Utilizes Key Risk reporting tools and client relationship management software to track, measure and analyze performance. - Ensures all marketing communications are coordinated, support marketing plan objectives and are an effective expenditure of resources. - Provides input and support to the Company’s leadership in the development of programs, affiliations and partnership arrangements. - Coordinates marketing efforts of distribution partners to ensure alignment with strategic plans and objectives. - Actively participates in professional societies and activities related to the workers’ compensation industry. - Contributes to other projects and duties as requested by leadership.

Key Risk is looking for an enthusiastic professional who will be responsible for the management of low exposure workers’ compensation claims.  The Claims Associate will be responsible for learning workers compensation laws and providing outstanding service to our clients. This is an entry-level position with no experience necessary.   - Maintain good lines of communication with employers, adjusters, and providers - Conduct investigation of workers' compensation claims assigned - Request medical notes, proper billing format, and other written/verbal information from employers and medical providers to determine appropriateness of payment of medical bills and whether a claim is truly medical only - Discuss with an employee, issues relative to whether a bill has been paid or whether travel or medical reimbursement has been issued - Timely and accurately reserve for claims assigned - Document medical notes and relevant written and oral communication received relative to claims in the log notes - Discuss with an employer, issues relative to an injured workers’ return to work status - Index images as needed - Identify potential subrogation claims and notify appropriate supervisor - Actively work with mentor and supervisor to develop skills to handle all technical aspects of claims, including coverage, disability benefit management, medical management, litigation management, file management, subrogation, reserving and settlement - Maintain and demonstrate knowledge of the Workers' Compensation Act and Rules and Regulations in jurisdictions assigned - Immediately notify management of large exposures

Position is responsible for maintaining all aspects of agency management including agent/producer licensing and appointments, agency changes, contract support, e-delivery and compliance of state and regulatory requirements. Provides client support to monitor and resolve related agency needs. Monitors the accuracy of the Key Risk systems by ensuring compliance with regulatory filings, company guidelines and operational accuracy of the system output.  Researches regulatory requirements to ensure compliance with procedures and to provide supporting information as needed.       Assists manager with compliance initiatives related to data filings to adhere to regulatory requirements from states, bureaus, and other required organizations.  Includes validation of the data, researching inquiries, and acting as a liaison to resolve any inquiries.   Key Functions: - Complete company appointments for approved producers utilizing state specific requirements through the applicable systems and maintaining all proper documentation per requirements - Stay abreast of state licensing change and manage updates to licensing and appointment process. - Communicate to agency confirming actions via telephone, written and/or electronic communication. - Participate in applicable states’ market conduct exams as needed and producer audits. - Prepare and maintain all proper documentation according to state requirements and company procedures. - Set up new agencies and producer records as contracts established and maintain database accuracy - Annual maintenance and follow up of required agency documentation, i.e., agency profiles, proof of E & O, licenses, etc. - Provide support by creating new and updated agency agreements using the approved templates provided. - Manage the agency agreement records to ensure accurate details in the Compliance portal, electronic storage of all files, and adding updates as needed. - Research regulatory requirements to ensure compliance - Prepares various Compliance filings to adhere to regulatory requirements from states, bureaus, and other required organizations - Validation of the data, researching inquiries, and acting as a liaison to resolve any inquiries - Submit electronic filings based on state requirements - Other compliance-related projects as assigned