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Company Berkley Risk Administrators Company
Location Name MN, St. Paul - 145 University Avenue West
 This position will be responsible for setting up new policies following contractual rules and regulations, issuing new and renewal policies, issuing policy endorsements, responding to all agent/customer requests, offering renewals to current policy holders, analyzing and processing  incoming correspondence and processing audits. It will also be responsible for prompt and accurate customer service.  This position is a great entry level position for anybody interested in the insurance industry and who likes working and connecting with people.   Main Responsibilities: The essential functions include, but are not limited to the following: Customer Service - Comply with contractual rules - Answer all types of customer telephone calls and emails - Analyze correspondence to determine action needed - Prepare correspondence and do follow up if necessary Policy Issuance - Review all new business policies to determine action necessary to issue policy - Offer renewal to existing policy holders Policy Maintenance - Issue endorsements based on correspondence, customer/agent requests, audit of prior year - Process cancellations/reinstatements Accountable For - Accuracy and integrity of data in the computer, on the policy, renewal offer, cancellation, endorsement and all other documents distributed outside or inside the organization - Meeting policy issuance standards for new and renewal policies - Meeting timeliness standards based on individual contract agreements and departmental standards - Meeting team timeliness and quality standards - Meeting customer service standards
Primary Location
US-MN-Saint Paul

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