This position will be responsible for setting up new policies following contractual rules and regulations, issuing new and renewal policies, issuing policy endorsements, responding to all agent/customer requests, offering renewals to current policy holders, analyzing and processing  incoming correspondence and processing audits. It will also be responsible for prompt and accurate customer service.  This position is a great entry level position for anybody interested in the insurance industry and who likes working and connecting with people.   Main Responsibilities: The essential functions include, but are not limited to the following: Customer Service - Comply with contractual rules - Answer all types of customer telephone calls and emails - Analyze correspondence to determine action needed - Prepare correspondence and do follow up if necessary Policy Issuance - Review all new business policies to determine action necessary to issue policy - Offer renewal to existing policy holders Policy Maintenance - Issue endorsements based on correspondence, customer/agent requests, audit of prior year - Process cancellations/reinstatements Accountable For - Accuracy and integrity of data in the computer, on the policy, renewal offer, cancellation, endorsement and all other documents distributed outside or inside the organization - Meeting policy issuance standards for new and renewal policies - Meeting timeliness standards based on individual contract agreements and departmental standards - Meeting team timeliness and quality standards - Meeting customer service standards