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Hire, direct, and manage billing support, tax support, and premium audit supportive services for the company.
- Management of the office administration, billing support, tax support, and premium audit functions
- Hire, manage, train, and supervise billing support, tax support, and premium audit support staff
- Manage office functions to assure efficient, timely and high quality service delivery in support of the company’s operations
- Participate in initiatives to improve efficiency, timeliness and quality of billing, tax and office administration processes
- Recommend and execute procedural changes to improve overall office effectiveness
- Exercises administrative judgment and assumes responsibility for decisions, consequences, and results within the department
- Manage department quality and production standards for optimum results
- Monitor performance according to agreed standards and take necessary action to communicate/advise/assist in performance management
- Review, define, and manage process workflows, policies, and procedures
- Communicate and respond to internal and external customer issues
- Develop self, and maintain knowledge in relevant field at all times
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This position will provide processing and technical support to the Underwriting Department. This position will be assessed based on productivity, accuracy and thoroughness, and ability to learn and apply new skills.
Responsibilities:
- Multi-line rating
- Issuance of multi-line quotes and policies
- Issue bind confirmations for new and renewal policies
- Process policy changes which include endorsements, cancellations, non-renewals, and reinstatements
- Resolve problems relating to processing and eliminate delays
- Inspection ordering and recommendation letters
- Responding to agent’s and insured’s requests for loss runs and copies of forms/endorsements.
- Reinsurance entries and cargo filings.
- Assist with submission and transaction set ups
- Assisting in the quality control /peer review process for the Underwriting Services team.
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Berkley Aspire has an exciting opportunity for a Commercial Underwriting Manager who is looking to make a major contribution to a fast growing surplus lines company. In this role, the Underwriting Manager will lead our production underwriting team to meet production and underwriting, profit and loss goals. This individual will also coach and mentor their team in sales related, retail agency management, in order to seek out and secure opportunities that drive surplus lines insurance products.
Responsibilities
- Responsible for all production and underwriting (profit/loss) results for the production underwriting team
- Lead and coach the production underwriting team through an advanced understanding of underwriting guidelines, state regulations, facultative reinsurance placement and OFAC regulations
- Conduct performance management duties including KPI analytics
- Participate on projects and initiatives as assigned by leadership
- Review claims activity, loss control survey, and inspection reports for compliance with existing policies, handling exceptions as required and recommending improvements
- Provide support to ensure accurate and timely servicing of accounts
- Collaborate with other departments to resolve issues
- Lead delivery of appropriate customer service levels
- Determine and lead delivery of training and development based on individual and unit needs - Coaches, develops and provides feedback to associates
- Manage relationships with WR Berkley regional carriers and territory teams – Work to initiate and execute cross selling strategies
- Assist the production underwriting team with development and execution of sound action plans to drive business from key agents
- Monitor, track and analyze the effectiveness of agency partnerships to support course corrections and decision making
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The role of Executive Underwriter is to provide technical assistance in the Home Office Underwriting Department on special projects, product development, form and endorsement development, underwriting audits, corporate initiatives, training and development and product specific research while also acting as a referral authority, mentor and trainer to the underwriting team.
Responsibilities:
- Handle account referrals outside of individual underwriter authority
- Make sound risk and pricing decisions to drive profitable growth and achieve business objectives
- Assist the management team with training, mentoring and coaching of new associates and less experienced team members
- Assist the management team in the overall development and communication of underwriting appetite
- Assist the management team with developing and refining Underwriting and Pricing Guidelines
- Assist the management team in new product development efforts to include initiation, research and implementation of new products as well as product/process enhancements
- In coordination with the management team, participate in the development and execution of annual business plans for the division to include a profitable underwriting strategy
- Lead research projects on trends impacting our business
- Participate in book profitability analyses and corresponding action plan development
- Stay abreast and knowledgeable on market trends and conditions to guide our business and achieve objectives
- Lead the Underwriting Audit/Quality Control (QC) process to drive underwriting quality including:
Daily review of ‘bound’ new business to confirm the unit is maintaining underwriting integrity
Daily review of ‘declined’ accounts to ensure opportunities are not being missed
- Assist in the development of forms and endorsements and lead the coordination with Claims and Legal to finalize wording
- Lead and participate in projects and initiatives as assigned by leadership
- Other special projects/duties as assigned
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Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions. Identify new business opportunities and manage agency relationships.
Roles and Responsibilities
- Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth.
- Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence.
- Achieve new business premium, renewal premium retention and rate change objectives.
- Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing.
- Make sound risk and pricing decisions that achieve profitable loss ratios.
- Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines.
- Achieve customer service standards, including established objectives for:
- New business quote turnaround
- Renewal quotes
- Endorsement, cancellation, audits and other transactions
- Policy issuance
- Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction.
- Review mid-term endorsement requests for acceptability and provide instructions for processing.
- Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium.
- Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics.
- Assist with training, mentoring and coaching of less experienced team members.
- Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting.
- Utilize various underwriting tools to:
- Determine acceptable risk characteristics
- Determine accurate exposure classifications
- Set adequate property limits to accomplish appropriate insurance to value
- Rate and quote business to agents
- Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.
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Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions. Identify new business opportunities and manage agency relationships.
Roles and Responsibilities
- Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth.
- Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence.
- Achieve new business premium, renewal premium retention and rate change objectives.
- Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing.
- Make sound risk and pricing decisions that achieve profitable loss ratios.
- Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines.
- Achieve customer service standards, including established objectives for:
- New business quote turnaround
- Renewal quotes
- Endorsement, cancellation, audits and other transactions
- Policy issuance
- Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction.
- Review mid-term endorsement requests for acceptability and provide instructions for processing.
- Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium.
- Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics.
- Assist with training, mentoring and coaching of less experienced team members.
- Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting.
- Utilize various underwriting tools to:
- Determine acceptable risk characteristics
- Determine accurate exposure classifications
- Set adequate property limits to accomplish appropriate insurance to value
- Rate and quote business to agents
- Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.
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Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions. Identify new business opportunities and manage agency relationships.
Roles and Responsibilities
- Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth.
- Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence.
- Achieve new business premium, renewal premium retention and rate change objectives.
- Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing.
- Make sound risk and pricing decisions that achieve profitable loss ratios.
- Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines.
- Achieve customer service standards, including established objectives for:
- New business quote turnaround
- Renewal quotes
- Endorsement, cancellation, audits and other transactions
- Policy issuance
- Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction.
- Review mid-term endorsement requests for acceptability and provide instructions for processing.
- Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium.
- Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics.
- Assist with training, mentoring and coaching of less experienced team members.
- Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting.
- Utilize various underwriting tools to:
- Determine acceptable risk characteristics
- Determine accurate exposure classifications
- Set adequate property limits to accomplish appropriate insurance to value
- Rate and quote business to agents
- Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.
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Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions. Identify new business opportunities and manage agency relationships.
Roles and Responsibilities
- Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth.
- Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence.
- Achieve new business premium, renewal premium retention and rate change objectives.
- Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing.
- Make sound risk and pricing decisions that achieve profitable loss ratios.
- Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines.
- Achieve customer service standards, including established objectives for:
- New business quote turnaround
- Renewal quotes
- Endorsement, cancellation, audits and other transactions
- Policy issuance
- Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction.
- Review mid-term endorsement requests for acceptability and provide instructions for processing.
- Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium.
- Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics.
- Assist with training, mentoring and coaching of less experienced team members.
- Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting.
- Utilize various underwriting tools to:
- Determine acceptable risk characteristics
- Determine accurate exposure classifications
- Set adequate property limits to accomplish appropriate insurance to value
- Rate and quote business to agents
- Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.
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Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions. Identify new business opportunities and manage agency relationships.
Roles and Responsibilities
- Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth.
- Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence.
- Achieve new business premium, renewal premium retention and rate change objectives.
- Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing.
- Make sound risk and pricing decisions that achieve profitable loss ratios.
- Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines.
- Achieve customer service standards, including established objectives for:
- New business quote turnaround
- Renewal quotes
- Endorsement, cancellation, audits and other transactions
- Policy issuance
- Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction.
- Review mid-term endorsement requests for acceptability and provide instructions for processing.
- Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium.
- Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics.
- Assist with training, mentoring and coaching of less experienced team members.
- Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting.
- Utilize various underwriting tools to:
- Determine acceptable risk characteristics
- Determine accurate exposure classifications
- Set adequate property limits to accomplish appropriate insurance to value
- Rate and quote business to agents
- Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.
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Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions. Identify new business opportunities and manage agency relationships.
Roles and Responsibilities
- Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth.
- Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence.
- Achieve new business premium, renewal premium retention and rate change objectives.
- Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing.
- Make sound risk and pricing decisions that achieve profitable loss ratios.
- Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines.
- Achieve customer service standards, including established objectives for:
- New business quote turnaround
- Renewal quotes
- Endorsement, cancellation, audits and other transactions
- Policy issuance
- Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction.
- Review mid-term endorsement requests for acceptability and provide instructions for processing.
- Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium.
- Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics.
- Assist with training, mentoring and coaching of less experienced team members.
- Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting.
- Utilize various underwriting tools to:
- Determine acceptable risk characteristics
- Determine accurate exposure classifications
- Set adequate property limits to accomplish appropriate insurance to value
- Rate and quote business to agents
- Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.
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Berkley Aspire has an exciting opportunity for a Commercial Underwriting Manager who is looking to make a major contribution to a fast growing surplus lines company. In this role, the Underwriting Manager will lead our production underwriting team to meet production and underwriting, profit and loss goals. This individual will also coach and mentor their team in sales related, retail agency management, in order to seek out and secure opportunities that drive surplus lines insurance products.
Responsibilities
- Responsible for all production and underwriting (profit/loss) results for the production underwriting team
- Lead and coach the production underwriting team through an advanced understanding of underwriting guidelines, state regulations, facultative reinsurance placement and OFAC regulations
- Conduct performance management duties including KPI analytics
- Participate on projects and initiatives as assigned by leadership
- Review claims activity, loss control survey, and inspection reports for compliance with existing policies, handling exceptions as required and recommending improvements
- Provide support to ensure accurate and timely servicing of accounts
- Collaborate with other departments to resolve issues
- Lead delivery of appropriate customer service levels
- Determine and lead delivery of training and development based on individual and unit needs - Coaches, develops and provides feedback to associates
- Manage relationships with WR Berkley regional carriers and territory teams – Work to initiate and execute cross selling strategies
- Assist the production underwriting team with development and execution of sound action plans to drive business from key agents
- Monitor, track and analyze the effectiveness of agency partnerships to support course corrections and decision making
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The Business Transformation Analyst provides strategic business analysis to address current business problems to include identifying solutions, process improvements, business transformation and/or system changes or additions. This role would also assist in the analysis of potential new business opportunities. The Business Tranformation Analyst role will partner with project owners of each system to ensure enhancement projects and ongoing maintenance projects are completed in a timely manner. This role will also assist project owners with creating business requirements for system enhancements.
Responsibilities:
- When needed, meet with assigned project stakeholders to perform an initial assessment of problematic situations or new business opportunities.
- Perform root cause analysis on business issues to identify weakness and problems.
- Facilitate brainstorming sessions to review solution options that will address root cause issues.
- Compile recommendations/solutions with attention to desires, capabilities and limitations.
- Present findings and recommendations with detail support and documentation.
- Assist business partners with business case creation and summarize what/if scenarios to assist in stakeholder agreement.
- Outline recommended options for solutions or implementations with detailed data and documentation.
- Determine impacts on enterprise-wide basis for resources, systems and/or processes.
- Assess the effectiveness of changes to include tracking costs and the overall benefits of these changes.
- Partner with appropriate resources to help outline ROI for proposed initiatives and/or projects.
- Work collaboratively internally and with partners to deliver chosen solution(s).
- Ensure continued alignment for all initiatives and projects with the strategic goals outlined by organization.
- Serve as a liaison between IT/BTS and business to facilitate understanding of intent.
- Monitor status of enhancement projects with clear communication to business partners.