The Broker Operations Manager will lead our company’s internal effort to increase business opportunities through our internal brokerage system, Berkley Connect.  This position partners with other Berkley operating units to maximize Berkley Aspire’s opportunity to quote internal standard lines declinations.  This position works across all functional areas to achieve operational excellence through continuous improvement of process efficiency and workflow. - Manage all broker operations activities including, but not limited to: o   researching and selecting the appropriate operational systems for broker operations o   overseeing office functions to assure efficient, timely, and high-quality services delivery, o   communicating with/responding to internal and external customer concerns o   handling all agent/broker appointments and paperwork o   managing the issuance of policies, endorsements, and billing for business placed. - Serve as the compliance lead for broker operations - Recommend and execute procedural changes to improve overall effectiveness - Exercises administrative judgment and assumes responsibility for decisions, consequences, and results within the department - Manage department quality and production standards for optimum results - Monitor performance according to agreed standards and take necessary action to communicate/advise/assist in performance management - Review, define, and manage process workflows, policies, and procedures - Develop self, and maintain knowledge in relevant field at all times - Create and maintain ad-hoc reporting tools and work with IT to develop comprehensive IT based reporting - Manage the completion of account transactions and claims intake when necessary

As a member of the Specialty Select team, the Specialty Business Development Executive will manage assigned agency relationship(s) to drive profitable growth and achieve business unit objectives through a customized approach and alignment with each strategic partner to include the implementation of creative solutions in process, structure and compensation to assure agile and appropriate response to each customer’s specific needs.  The Specialty Business Development Executive will assist, and be a key thought partner in the development, implementation and execution of the Aspire Specialty Select strategy. - Review and underwrite new business submissions for acceptability according to authority granted - Evaluate, accept, reject or modify risks within established underwriting guidelines and authority. - Comply with company policies, procedures & rating plans when evaluating and managing risk - Make sound risk and pricing decisions to drive profitable growth and achieve business objectives - Achieve designated customer service standards with a focus on fast turn-around time - Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction - Utilize various underwriting tools to determine acceptable risk characteristics, accurate classifications, insurance to value, calculate rates, etc. - Recognize and create cross selling opportunities for other company products - Assist in the development, implementation and execution of the Aspire Specialty Select strategy - Assist in the creation of a Specialty Select “ease of doing business” model (quick turnaround, service standards, etc.) - Assist in the development of a Specialty Select value proposition and ensure successful marketing of our products on a countrywide basis - Provide subject matter expertise to the development of relevant automation technology, product design, underwriting and operations - Assist the management team with training, mentoring and coaching of new associates and less experienced team members - In coordination with the management team, participate in the development and execution of annual business plans for the division to include a profitable underwriting strategy - Participate in book profitability analyses and corresponding action plan development - Stay abreast and knowledgeable of market trends and conditions to guide our business and achieve desired objectives - Develop strong, long term relationships with assigned agency partners to profitably grow a book of business. - Participate on projects and initiatives as assigned by leadership - Models behavior that encourages collaboration, teamwork and open communication - May perform other functions as assigned. -    

The individual selected for this position will work closely with all areas of the company to interpret business processes and identify control points needed to ensure compliance with company-wide compliance programs. This includes, but is not limited to, SOX, Enterprise Risk Management, Business Continuity Planning, and OFAC compliance programs. In addition, this individual will manage and coordinate office operations for all Berkley Aspire offices. - Responsible for the execution of the company’s Sarbanes-Oxley regulatory requirements. Act as the SOX coordinator ensuring that all business unit leaders complete their required controls in a timely manner. Identify and suggest changes or implement key controls through new process design. - Responsible for the execution of the company’s Enterprise Risk Management review and scoring. - Responsible for the review, updating, and testing of the company’s Business Continuity Plan. - Responsible for adhering to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC). - Manage team of two direct reports to include: hiring, onboarding, training, engagement, compensation, performance management, and retention. - Recommend and execute procedural changes to improve overall office effectiveness - Exercises administrative judgment and assumes responsibility for decisions, consequences, and results within the department - Monitor performance according to agreed standards and take necessary action to communicate/advise/assist in performance management - Review, define, and manage process workflows, policies, and procedures - Communicate and respond to internal and external customer issues - Develop self, and maintain knowledge in relevant field at all times

The Underwriting Technician will provide processing and technical support to the Underwriting Department with a primary focus on submission clearance and policy issuance, ensuring all transactions meet production and quality objectives and are processed within company established service standards.  This position will be assessed based on productivity, accuracy, thoroughness and ability to learn and apply new skills. - Issuance of new and renewal policies accurately and completely within established service standards.   - Reserving, clearing and set-up of submissions and transactions in accordance with established procedures and quality metrics - Timely and accurate processing of policy changes including endorsements, cancellations, non-renewals and reinstatements. - Issuance of bind confirmations for new and renewal policies - Inspection ordering - Research and respond to agent/insured correspondence, calls and inquiries including requests for loss runs and copies of forms and endorsements. - Multi-line rating - Assist with special projects as assigned - Provide superior customer service to internal and external customers - Models behavior that encourages collaboration, teamwork and open communication

Main Responsibilities: - Open, sort, and distribute incoming mail - Identify and distribute specialty mail on a priority basis daily - Print and sort checks, prepare for mailing - Data entry - Monitor and handle incoming faxes - Prepare and scan claim documents - Prepare and enter claim reports - Provide backup coverage & assistance within the department   Administrative Services Clerk may specialize in one area of the claims processing function, such as mail & claim processing, payment & accounting transactions, or financial compliance.

Work with team to underwrite new business submissions and help service book of business and meet overall business objectives.   Risk transactions include, but are not limited to new business underwriting, inspections, endorsements, renewal underwriting and audits. - Review and Underwrite new business submissions for acceptability according to authority granted. - Serve as the primary back up for the Territory Manager and the Underwriting team. - Review and underwrite fast track and non-fast track renewals as needed, based upon authority granted, achieving renewal premium retention and rate change objectives. - Make sound risk and pricing decisions that achieve profitable loss ratios. - Maintain underwriting quality score of 90% or greater.  Document underwriting file to support acceptability and pricing in accordance with company guidelines. - Achieve designated customer service standards. - Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction. - Review mid-term endorsement requests for acceptability up to the authority granted. - Review inspections to confirm accounts written are consistent with preliminary underwriting information and refer to underwriter when the inspection reveals unacceptable risk characteristics. - Utilize various underwriting tools to determine acceptable risk characteristics, accurate classifications, insurance to value, calculate rates, etc. - Review audits and refer to underwriter based upon authority granted. - Assist with training, mentoring and coaching of less experienced team members.

This position will support designated underwriters and their agents with lower risk transactions including but not limited to new business, inspections, endorsements, renewals and audits. - Review and Underwrite new and renewal business submissions for acceptability according to authority granted. - Make sound risk and pricing decisions that achieve profitable loss ratios. - Maintain underwriting quality score of 90% or greater.  Document underwriting file to support acceptability and pricing in accordance with company guidelines. - Achieve designated customer service standards. - Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction. - Review mid-term endorsement requests for acceptability up to the authority granted. - Review inspections to confirm accounts written are consistent with preliminary underwriting information and refer to underwriter when the inspection reveals unacceptable risk characteristics. - Utilize various underwriting tools to determine acceptable risk characteristics, accurate classifications, insurance to value, calculate rates, etc. - Review audits and refer to underwriter based upon authority granted

This position will support designated underwriters and their agents with lower risk transactions including but not limited to new business, inspections, endorsements, renewals and audits.   - Review and Underwrite new and renewal business submissions for acceptability according to authority granted. - Make sound risk and pricing decisions that achieve profitable loss ratios. - Maintain underwriting quality score of 90% or greater.  Document underwriting file to support acceptability and pricing in accordance with company guidelines. - Achieve designated customer service standards. - Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction. - Review mid-term endorsement requests for acceptability up to the authority granted. - Review inspections to confirm accounts written are consistent with preliminary underwriting information and refer to underwriter when the inspection reveals unacceptable risk characteristics. - Utilize various underwriting tools to determine acceptable risk characteristics, accurate classifications, insurance to value, calculate rates, etc. - Review audits and refer to underwriter based upon authority granted

Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions.  Identify new business opportunities and manage agency relationships.   Roles and Responsibilities  - Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth. - Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence. - Achieve new business premium, renewal premium retention and rate change objectives. - Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing. - Make sound risk and pricing decisions that achieve profitable loss ratios. - Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines. - Achieve customer service standards, including established objectives for: - New business quote turnaround - Renewal quotes - Endorsement, cancellation, audits and other transactions - Policy issuance - Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction. - Review mid-term endorsement requests for acceptability and provide instructions for processing. - Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium. - Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics. - Assist with training, mentoring and coaching of less experienced team members. - Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting. - Utilize various underwriting tools to: - Determine acceptable risk characteristics - Determine accurate exposure classifications - Set adequate property limits to accomplish appropriate insurance to value - Rate and quote business to agents - Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.  

Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions.  Identify new business opportunities and manage agency relationships.   Roles and Responsibilities  - Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth. - Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence. - Achieve new business premium, renewal premium retention and rate change objectives. - Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing. - Make sound risk and pricing decisions that achieve profitable loss ratios. - Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines. - Achieve customer service standards, including established objectives for: - New business quote turnaround - Renewal quotes - Endorsement, cancellation, audits and other transactions - Policy issuance - Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction. - Review mid-term endorsement requests for acceptability and provide instructions for processing. - Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium. - Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics. - Assist with training, mentoring and coaching of less experienced team members. - Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting. - Utilize various underwriting tools to: - Determine acceptable risk characteristics - Determine accurate exposure classifications - Set adequate property limits to accomplish appropriate insurance to value - Rate and quote business to agents - Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.  

Lead the Billing & Tax Support team to ensure efficient, timely, and accurate Account Receivable and Surplus Lines Tax handling operations, including collections, agency billing, direct billing, cash application, write-offs, month-end close duties, and surplus lines tax reporting and filings. Coordinates the unit workflow by developing a trained, competent, well-motivated staff utilizing effective leadership and team building skills, providing training programs, career planning and implementing departmental objectives consistent with the company’s mission, vision and objectives. - Manages, evaluates and monitors the premium recovery procedures, production goals, workflow guidelines using and displaying effective leadership skill to achieve optimum performance and premium recovery results.  Analyzes and monitors staff’s quality and training of personnel in accordance with company and department guidelines.  - Responsible for the interviewing and hiring of department staff. Complete performance and salary appraisals, promotions for subordinates, written warnings, scheduling of vacation time, regulation of overtime and compressed work week schedules.  Conduct individual coaching sessions and departmental meetings. - Prepares the departmental budget which includes salary administration, equipment needs, training expenses, travel expenses, and collection expenses and results. - Manages the daily deposit and monthly reconciliation of cash receipts. - Administrator for operational tasks within the online banking product to carryout cash management responsibilities. This includes Fraud Management and bank reconciliations.  - Coordinates the development, implementation and communication of new procedures and changes in procedures within the business units to improve efficiencies in the workflow, develops an effective staff and strengthens customer focus. - Meets, assists and communicates effectively with agents, insureds, attorneys, collection vendors, on the accuracy, compliance and resolution of complex audit disputes regarding audit premium due. Travels to represent company at mediations and settlement cases involving additional premium due, if needed.  Meets and maintains a good working relationship with outside collection vendors to ensure cost, timely service and quality work are provided. - Manages the monthly, quarterly, and annual reporting, filing and paying of surplus lines taxes and fees for all policies in the state mandated time frame. Making sure to keep all fines and penalties per predetermined guidelines.

The role of Executive Underwriter is to provide technical assistance in the Home Office Underwriting Department on special projects, product development, form and endorsement development, underwriting audits, corporate initiatives, training and development and product specific research while also acting as a referral authority, mentor and trainer to the underwriting team.    Responsibilities: - Handle account referrals outside of individual underwriter authority - Make sound risk and pricing decisions to drive profitable growth and achieve business objectives - Assist the management team with training, mentoring  and coaching of new associates and less experienced team members - Assist the management team in the overall development and communication of underwriting appetite - Assist the management team with developing and refining Underwriting and Pricing Guidelines - Assist the management team in new product development efforts to include initiation, research and implementation of new products as well as product/process enhancements - In coordination with the management team, participate in the development and execution of annual business plans for the division to include a profitable underwriting strategy - Lead research projects on trends impacting our business - Participate in book profitability analyses and corresponding action plan development - Stay abreast and knowledgeable on market trends and conditions to guide our business and achieve objectives - Lead the Underwriting Audit/Quality Control (QC) process to drive underwriting quality including:        Daily review of ‘bound’ new business to confirm the unit is maintaining underwriting integrity                  Daily review of ‘declined’ accounts to ensure opportunities are not being missed - Assist in the development of forms and endorsements and lead the coordination with Claims and Legal to finalize wording - Lead and participate in projects and initiatives as assigned by leadership - Other special projects/duties as assigned

Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions.  Identify new business opportunities and manage agency relationships.   Roles and Responsibilities  - Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth. - Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence. - Achieve new business premium, renewal premium retention and rate change objectives. - Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing. - Make sound risk and pricing decisions that achieve profitable loss ratios. - Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines. - Achieve customer service standards, including established objectives for: - New business quote turnaround - Renewal quotes - Endorsement, cancellation, audits and other transactions - Policy issuance - Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction. - Review mid-term endorsement requests for acceptability and provide instructions for processing. - Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium. - Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics. - Assist with training, mentoring and coaching of less experienced team members. - Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting. - Utilize various underwriting tools to: - Determine acceptable risk characteristics - Determine accurate exposure classifications - Set adequate property limits to accomplish appropriate insurance to value - Rate and quote business to agents - Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.  

Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions.  Identify new business opportunities and manage agency relationships.   Roles and Responsibilities  - Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth. - Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence. - Achieve new business premium, renewal premium retention and rate change objectives. - Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing. - Make sound risk and pricing decisions that achieve profitable loss ratios. - Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines. - Achieve customer service standards, including established objectives for: - New business quote turnaround - Renewal quotes - Endorsement, cancellation, audits and other transactions - Policy issuance - Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction. - Review mid-term endorsement requests for acceptability and provide instructions for processing. - Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium. - Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics. - Assist with training, mentoring and coaching of less experienced team members. - Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting. - Utilize various underwriting tools to: - Determine acceptable risk characteristics - Determine accurate exposure classifications - Set adequate property limits to accomplish appropriate insurance to value - Rate and quote business to agents - Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.