The Small Business Unit Manager will be responsible for leading the production, underwriting actions, quality assurance and varied management functions of the small business unit team to drive profitable growth for the Small Commercial segment. The Small Business Unit Manager will assist, and be a key thought partner in the development, implementation and execution of the Aspire Small Commercial strategy.   • Manages, coordinates, directs and monitors the small business unit team • Lead and coach the unit to ensure understanding of guidelines, state regulations, facultative reinsurance placement and OFAC regulations • Accountable for staff selection, training, retention and development of assigned team • Responsible for the strategic allocation of resources, within staffing model, that will drive desired business results • Identifies issues/impediments to achieving business results and implements corrective measures • Lead delivery of appropriate customer service levels • Assist the small business unit team with development and execution of sound action plans to drive business from key agents • Oversees and is responsible for monitoring training and development based on individual and unit needs - Coaches, develops and provides feedback to associates • Monitor, track and analyze the effectiveness of agency partnerships to support course corrections and decision making • Assist with the development and execution of the Small Commercial strategy, including the design of underwriting guidelines around class, size, minimum premium, hazard grade, rates, etc. • Customize alignment and approach with each strategic partner through the implementation of creative solutions in process/structure/compensation to assure agile and appropriate response to each customer’s needs • Assist in the creation of a small commercial “ease of doing business” model (quick turnaround, service standards, etc.) • Assist in the development of a small commercial value proposition and ensure successful marketing of our products on a countrywide basis • Ensure execution of the strategic plan through alignment with all underwriting managers on segmentation, distribution and product strategies. • Responsible for the creation, monitoring and management of key underwriting metrics including submission activity, call activity, relationship mapping, production, rate change, rate application, loss ratios, expenses and quality • Participate on projects and initiatives as assigned by leadership • Models behavior that encourages collaboration, teamwork and open communication

Provides support to Berkley Aspire employees and IT environment, including maintaining and supporting all hardware and applications utilized by Aspire. - Provides support for all hardware/applications including telephony and mobile devices. - Provides excellent onsite and remote customer service. - Coordinates resolution of incidents/requests from beginning to end with internal and external resources. - Monitors and supports systems. - Maintains and supports user access. - Facilitates software package rollouts and maintenance. - Collaborates with all Information Technology (IT) disciplines. - Works to achieve first-touch resolution with all issues. - Maintains documentation of requests per Aspire’s standards. - Maintains and updates knowledge base documentation with most relevant information.

We currently have an exciting opportunity for a Litigation Specialist –with potential for remote employment.  Primary responsibilities include: - High severity, high complexity losses in all 50 states - CGL, Miscellaneous Professional Liability, Liquor Liability - Commercial Excess GL, Personal Umbrella - Some Intellectual Property and New York Labor Law - Declaratory Judgment Actions - Substantial coverage analysis of manuscript forms and close partnering with Underwriters - Some travel for mediation and trial attendance

The Claims Examiner II’s primary job function includes efficiently and effectively handling primarily basic, commercial first-party property and/or third-party general liability losses in a “paperless” environment.  The assigned caseload may include up to one-half intermediate-level losses.  An ability to communicate both verbally and in written form in a prompt, courteous and professional manner is essential. - Reviews and sets up new loss assignments in a timely manner in compliance with Department guidelines and best practices. - Establishes appropriate initial loss and expense reserves and continues to regularly evaluate the file for adequacy, accuracy and adherence to reserving guidelines. - Analyzes and interprets policy language in conjunction with specific loss facts to reach appropriate coverage decisions. - Drafts frequent coverage correspondence, including reservation of rights and coverage disclaimers in compliance with various state statutes and regulations. - Composes a variety of other detailed correspondence to insureds, claimants, attorneys, agents and Regulatory agencies - Proactively manages claim files from inception to closure, including identification and investigation of coverage, liability and damage issues, determination and efficient execution of an appropriate plan of action, and prompt, economical file resolution, in compliance with Department guidelines and best practices. - Appropriately and clearly documents all claim file activity, including current strategy, plan of action and exit plan in file notes. - Consistently demonstrates coverage analysis, investigation, evaluation and negotiation skills at a basic and frequently higher level. - Directs and controls the activities and costs of numerous outside vendors including independent adjusters, defense counsel and coverage counsel. - Effectively presents and discusses loss facts and issues in roundtable discussions to peers and members of management. - Composes and transmits in a regular and timely basis Large Loss Reports and other detailed reporting documents as appropriate. - Manages and monitors file caseload through the use of various resources. - Obtains all required state adjuster licenses and maintain them as required via compliance with mandatory continuing education requirements. - Demonstrated experience working with business users. - Other duties may be assigned. - Occasional participation in projects and initiatives lead by other departments and/or W. R. Berkley companies, including audits, workshops, focus groups, task forces, etc. - Initiates appropriate communication with members of management and other Departments. - Attends internal and external seminars and other training events and provide feedback to ppers and/or members of management.

The Associate Underwriter works within a production underwriting team to produce commercial insurance products for selected retail agency partners.  The products provided are Commercial General Liability, Commercial Property, Commercial Inland Marine, and Commercial Follow Form Excess.  The Associate Underwriter has a primary responsibility for policy issuance and ensuring that service standards and compliance guidelines are met.  The Associate Underwriter will analyze information and have the opportunity to connect with their assigned agency partners. Specific Duties - Under general direction, analyze renewal data, set up pricing using provided renewal pricing tools and issue renewal quotes and/or renewal policies as the guidelines dictate. - Assist other underwriters on assigned team with handling the issuance of binders, endorsements, cancellations, and, reinstatements for assigned agents within the service standard guidelines - Ensure underwriting files, service standards and compliance guidelines are adhered to and underwriting authority letter is followed at all times. - Rapidly evaluate, prioritize, and select most important tasks to handle for the assigned underwriting team. This includes but is not limited to: - Handling of assigned team’s general email inbox - Rating multi-location, multi-state accounts as needed for other underwriters on assigned team(s) - Ordering Loss Control reports from third party vendors when requested - Enter reinsurance cessions into reinsurance accounting system for payment reconciliation May perform other functions as assigned.

The Associate Underwriter works within a production underwriting team to produce commercial insurance products for selected retail agency partners.  The products provided are Commercial General Liability, Commercial Property, Commercial Inland Marine, and Commercial Follow Form Excess.  The Associate Underwriter has a primary responsibility for policy issuance and ensuring that service standards and compliance guidelines are met.  The Associate Underwriter will analyze information and have the opportunity to connect with their assigned agency partners. Specific Duties - Under general direction, analyze renewal data, set up pricing using provided renewal pricing tools and issue renewal quotes and/or renewal policies as the guidelines dictate. - Assist other underwriters on assigned team with handling the issuance of binders, endorsements, cancellations, and, reinstatements for assigned agents within the service standard guidelines - Ensure underwriting files, service standards and compliance guidelines are adhered to and underwriting authority letter is followed at all times. - Rapidly evaluate, prioritize, and select most important tasks to handle for the assigned underwriting team. This includes but is not limited to: - Handling of assigned team’s general email inbox - Rating multi-location, multi-state accounts as needed for other underwriters on assigned team(s) - Ordering Loss Control reports from third party vendors when requested - Enter reinsurance cessions into reinsurance accounting system for payment reconciliation May perform other functions as assigned.

The Associate Underwriter works within a production underwriting team to produce commercial insurance products for selected retail agency partners.  The products provided are Commercial General Liability, Commercial Property, Commercial Inland Marine, and Commercial Follow Form Excess.  The Associate Underwriter has a primary responsibility for policy issuance and ensuring that service standards and compliance guidelines are met.  The Associate Underwriter will analyze information and have the opportunity to connect with their assigned agency partners. Specific Duties - Under general direction, analyze renewal data, set up pricing using provided renewal pricing tools and issue renewal quotes and/or renewal policies as the guidelines dictate. - Assist other underwriters on assigned team with handling the issuance of binders, endorsements, cancellations, and, reinstatements for assigned agents within the service standard guidelines - Ensure underwriting files, service standards and compliance guidelines are adhered to and underwriting authority letter is followed at all times. - Rapidly evaluate, prioritize, and select most important tasks to handle for the assigned underwriting team. This includes but is not limited to: - Handling of assigned team’s general email inbox - Rating multi-location, multi-state accounts as needed for other underwriters on assigned team(s) - Ordering Loss Control reports from third party vendors when requested - Enter reinsurance cessions into reinsurance accounting system for payment reconciliation May perform other functions as assigned.

The Broker Operations Manager will lead our company’s internal effort to increase business opportunities through our internal brokerage system, Berkley Connect.  This position partners with other Berkley operating units to maximize Berkley Aspire’s opportunity to quote internal standard lines declinations.  This position works across all functional areas to achieve operational excellence through continuous improvement of process efficiency and workflow. - Manage all broker operations activities including, but not limited to: o   researching and selecting the appropriate operational systems for broker operations o   overseeing office functions to assure efficient, timely, and high-quality services delivery, o   communicating with/responding to internal and external customer concerns o   handling all agent/broker appointments and paperwork o   managing the issuance of policies, endorsements, and billing for business placed. - Serve as the compliance lead for broker operations - Recommend and execute procedural changes to improve overall effectiveness - Exercises administrative judgment and assumes responsibility for decisions, consequences, and results within the department - Manage department quality and production standards for optimum results - Monitor performance according to agreed standards and take necessary action to communicate/advise/assist in performance management - Review, define, and manage process workflows, policies, and procedures - Develop self, and maintain knowledge in relevant field at all times - Create and maintain ad-hoc reporting tools and work with IT to develop comprehensive IT based reporting - Manage the completion of account transactions and claims intake when necessary

The Underwriting Technician will provide processing and technical support to the Underwriting Department with a primary focus on submission clearance and policy issuance, ensuring all transactions meet production and quality objectives and are processed within company established service standards.  This position will be assessed based on productivity, accuracy, thoroughness and ability to learn and apply new skills. - Issuance of new and renewal policies accurately and completely within established service standards.   - Reserving, clearing and set-up of submissions and transactions in accordance with established procedures and quality metrics - Timely and accurate processing of policy changes including endorsements, cancellations, non-renewals and reinstatements. - Issuance of bind confirmations for new and renewal policies - Inspection ordering - Research and respond to agent/insured correspondence, calls and inquiries including requests for loss runs and copies of forms and endorsements. - Multi-line rating - Assist with special projects as assigned - Provide superior customer service to internal and external customers - Models behavior that encourages collaboration, teamwork and open communication

Main Responsibilities: - Open, sort, and distribute incoming mail - Identify and distribute specialty mail on a priority basis daily - Print and sort checks, prepare for mailing - Data entry - Monitor and handle incoming faxes - Prepare and scan claim documents - Prepare and enter claim reports - Provide backup coverage & assistance within the department   Administrative Services Clerk may specialize in one area of the claims processing function, such as mail & claim processing, payment & accounting transactions, or financial compliance.

Work with team to underwrite new business submissions and help service book of business and meet overall business objectives.   Risk transactions include, but are not limited to new business underwriting, inspections, endorsements, renewal underwriting and audits. - Review and Underwrite new business submissions for acceptability according to authority granted. - Serve as the primary back up for the Territory Manager and the Underwriting team. - Review and underwrite fast track and non-fast track renewals as needed, based upon authority granted, achieving renewal premium retention and rate change objectives. - Make sound risk and pricing decisions that achieve profitable loss ratios. - Maintain underwriting quality score of 90% or greater.  Document underwriting file to support acceptability and pricing in accordance with company guidelines. - Achieve designated customer service standards. - Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction. - Review mid-term endorsement requests for acceptability up to the authority granted. - Review inspections to confirm accounts written are consistent with preliminary underwriting information and refer to underwriter when the inspection reveals unacceptable risk characteristics. - Utilize various underwriting tools to determine acceptable risk characteristics, accurate classifications, insurance to value, calculate rates, etc. - Review audits and refer to underwriter based upon authority granted. - Assist with training, mentoring and coaching of less experienced team members.

This position will support designated underwriters and their agents with lower risk transactions including but not limited to new business, inspections, endorsements, renewals and audits. - Review and Underwrite new and renewal business submissions for acceptability according to authority granted. - Make sound risk and pricing decisions that achieve profitable loss ratios. - Maintain underwriting quality score of 90% or greater.  Document underwriting file to support acceptability and pricing in accordance with company guidelines. - Achieve designated customer service standards. - Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction. - Review mid-term endorsement requests for acceptability up to the authority granted. - Review inspections to confirm accounts written are consistent with preliminary underwriting information and refer to underwriter when the inspection reveals unacceptable risk characteristics. - Utilize various underwriting tools to determine acceptable risk characteristics, accurate classifications, insurance to value, calculate rates, etc. - Review audits and refer to underwriter based upon authority granted

Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions.  Identify new business opportunities and manage agency relationships.   Roles and Responsibilities  - Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth. - Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence. - Achieve new business premium, renewal premium retention and rate change objectives. - Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing. - Make sound risk and pricing decisions that achieve profitable loss ratios. - Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines. - Achieve customer service standards, including established objectives for: - New business quote turnaround - Renewal quotes - Endorsement, cancellation, audits and other transactions - Policy issuance - Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction. - Review mid-term endorsement requests for acceptability and provide instructions for processing. - Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium. - Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics. - Assist with training, mentoring and coaching of less experienced team members. - Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting. - Utilize various underwriting tools to: - Determine acceptable risk characteristics - Determine accurate exposure classifications - Set adequate property limits to accomplish appropriate insurance to value - Rate and quote business to agents - Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.  

Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions.  Identify new business opportunities and manage agency relationships.   Roles and Responsibilities  - Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth. - Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence. - Achieve new business premium, renewal premium retention and rate change objectives. - Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing. - Make sound risk and pricing decisions that achieve profitable loss ratios. - Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines. - Achieve customer service standards, including established objectives for: - New business quote turnaround - Renewal quotes - Endorsement, cancellation, audits and other transactions - Policy issuance - Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction. - Review mid-term endorsement requests for acceptability and provide instructions for processing. - Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium. - Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics. - Assist with training, mentoring and coaching of less experienced team members. - Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting. - Utilize various underwriting tools to: - Determine acceptable risk characteristics - Determine accurate exposure classifications - Set adequate property limits to accomplish appropriate insurance to value - Rate and quote business to agents - Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.  

Lead the Billing & Tax Support team to ensure efficient, timely, and accurate Account Receivable and Surplus Lines Tax handling operations, including collections, agency billing, direct billing, cash application, write-offs, month-end close duties, and surplus lines tax reporting and filings. Coordinates the unit workflow by developing a trained, competent, well-motivated staff utilizing effective leadership and team building skills, providing training programs, career planning and implementing departmental objectives consistent with the company’s mission, vision and objectives. - Manages, evaluates and monitors the premium recovery procedures, production goals, workflow guidelines using and displaying effective leadership skill to achieve optimum performance and premium recovery results.  Analyzes and monitors staff’s quality and training of personnel in accordance with company and department guidelines.  - Responsible for the interviewing and hiring of department staff. Complete performance and salary appraisals, promotions for subordinates, written warnings, scheduling of vacation time, regulation of overtime and compressed work week schedules.  Conduct individual coaching sessions and departmental meetings. - Prepares the departmental budget which includes salary administration, equipment needs, training expenses, travel expenses, and collection expenses and results. - Manages the daily deposit and monthly reconciliation of cash receipts. - Administrator for operational tasks within the online banking product to carryout cash management responsibilities. This includes Fraud Management and bank reconciliations.  - Coordinates the development, implementation and communication of new procedures and changes in procedures within the business units to improve efficiencies in the workflow, develops an effective staff and strengthens customer focus. - Meets, assists and communicates effectively with agents, insureds, attorneys, collection vendors, on the accuracy, compliance and resolution of complex audit disputes regarding audit premium due. Travels to represent company at mediations and settlement cases involving additional premium due, if needed.  Meets and maintains a good working relationship with outside collection vendors to ensure cost, timely service and quality work are provided. - Manages the monthly, quarterly, and annual reporting, filing and paying of surplus lines taxes and fees for all policies in the state mandated time frame. Making sure to keep all fines and penalties per predetermined guidelines.

The role of Executive Underwriter is to provide technical assistance in the Home Office Underwriting Department on special projects, product development, form and endorsement development, underwriting audits, corporate initiatives, training and development and product specific research while also acting as a referral authority, mentor and trainer to the underwriting team.    Responsibilities: - Handle account referrals outside of individual underwriter authority - Make sound risk and pricing decisions to drive profitable growth and achieve business objectives - Assist the management team with training, mentoring  and coaching of new associates and less experienced team members - Assist the management team in the overall development and communication of underwriting appetite - Assist the management team with developing and refining Underwriting and Pricing Guidelines - Assist the management team in new product development efforts to include initiation, research and implementation of new products as well as product/process enhancements - In coordination with the management team, participate in the development and execution of annual business plans for the division to include a profitable underwriting strategy - Lead research projects on trends impacting our business - Participate in book profitability analyses and corresponding action plan development - Stay abreast and knowledgeable on market trends and conditions to guide our business and achieve objectives - Lead the Underwriting Audit/Quality Control (QC) process to drive underwriting quality including:        Daily review of ‘bound’ new business to confirm the unit is maintaining underwriting integrity                  Daily review of ‘declined’ accounts to ensure opportunities are not being missed - Assist in the development of forms and endorsements and lead the coordination with Claims and Legal to finalize wording - Lead and participate in projects and initiatives as assigned by leadership - Other special projects/duties as assigned

Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions.  Identify new business opportunities and manage agency relationships.   Roles and Responsibilities  - Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth. - Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence. - Achieve new business premium, renewal premium retention and rate change objectives. - Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing. - Make sound risk and pricing decisions that achieve profitable loss ratios. - Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines. - Achieve customer service standards, including established objectives for: - New business quote turnaround - Renewal quotes - Endorsement, cancellation, audits and other transactions - Policy issuance - Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction. - Review mid-term endorsement requests for acceptability and provide instructions for processing. - Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium. - Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics. - Assist with training, mentoring and coaching of less experienced team members. - Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting. - Utilize various underwriting tools to: - Determine acceptable risk characteristics - Determine accurate exposure classifications - Set adequate property limits to accomplish appropriate insurance to value - Rate and quote business to agents - Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.  

Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions.  Identify new business opportunities and manage agency relationships.   Roles and Responsibilities  - Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth. - Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence. - Achieve new business premium, renewal premium retention and rate change objectives. - Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing. - Make sound risk and pricing decisions that achieve profitable loss ratios. - Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines. - Achieve customer service standards, including established objectives for: - New business quote turnaround - Renewal quotes - Endorsement, cancellation, audits and other transactions - Policy issuance - Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction. - Review mid-term endorsement requests for acceptability and provide instructions for processing. - Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium. - Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics. - Assist with training, mentoring and coaching of less experienced team members. - Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting. - Utilize various underwriting tools to: - Determine acceptable risk characteristics - Determine accurate exposure classifications - Set adequate property limits to accomplish appropriate insurance to value - Rate and quote business to agents - Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.