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Company Berkley Technology Services
Location Name IA, Urbandale - 3840 109th Street
Are you a Technical Delivery Manager thats ready to manage a highly skilled team and push them to greatness? We are looking for someone who, - Has a drive to lead. - Has initiative to perform and inspire others to perform at a high level. - Pushes themself, pushes others. Makes sure people keep their promises. Stretches the possible. - Takes ownership of business initiatives and outcomes. - Builds and fosters relationships required for smooth execution. - Takes a value driven approach to delivery using the SAFe Agile Framework. - Has a bias for action, operates with urgency. - Can handle high pressure situations and develop viable solutions to problems. - Able to operate independently, in thinking, and driving action across multiple teams and organizations to deliver value.   What we’ll bring - An engaged and supportive leadership team that will invest in you. - Talented engineering teams to work with. - A budget for continual improvement. - A broad group of industry experts who work closely with us on everything we do. - Planning, coordinating, and communicating at a team and ART level. Identifying and resolving blockers for the teams. Identifying and mitigating current and future risks to delivery. - Actively monitoring delivery and identifying areas for continuous improvement. - Engaging with Business Stakeholders. Understanding their needs, priorities, and concerns. - Clearly presenting delivery progress to leadership and business stakeholders from feature inception to adoption. - Balancing refinement activities alongside sprint deliverables to maintaining a healthy backlog. - Understanding the technology landscape, constantly being aware of changes, proactively communicating changes to teams. - Onboarding resources and staff. - Managing vendor relationships. - Navigating an ever-changing landscape showing flexibility while working with 60+ organizational units.
ID
2024-10100
Primary Location
US-IA-Urbandale
Loc2
VA, Manassas
Loc3
DE, Wilmington
Company Berkley Technology Services
Location Name WA, Seattle - 520 Pike Street
The Manager, Information Security and GRC Metrics reports to the Vice President of IT GRC and is located in either Urbandale, Iowa, Wilmington, Delaware, or remote would be available for the right candidate. This is an exciting role for a dynamic GRC leader dedicated to leading a global Fortune 400 (W.R. Berkley) Governance Risk and Compliance program’s operational activities. This role may be filled at the Director level based on the one’s ability to be a thought-leader, highly qualified subject matter expert, and hands-on professional with the experience and know-how needed to guide and accelerate their respective programs. This new and pivotal position entails overseeing the development, implementation, and management of a robust metrics frameworks aimed at evaluating the efficacy of our organization's controls and help portray a risk-based view into our information security and information technology programs. The successful Manager, Information Security and GRC Metrics will play a pivotal role in shaping the overall metrics strategy, driving continuous improvement, and fostering a culture of accountability and excellence. Operational work within the GRC function may be required on occasion to better learn some of the operational components of the team and/or to assist on more complex projects.   - Provide strategic direction and leadership in the development and execution of our metrics initiatives, aligning them with organizational objectives and industry best practices. - Design and establish comprehensive metrics frameworks to quantitatively assess the performance and impact of controls and risks across the organization. - Collaborate with senior leadership, executive management, and key stakeholders to understand their information needs, communicate the value of metrics, and ensure alignment with business priorities. - Leverage data analytics techniques to collect, analyze, and derive actionable insights from our metrics to further enable informed decision-making and risk mitigation strategies. - Produce regular and ad-hoc reports on metrics, presenting findings in a clear, concise manner to diverse audiences, including board members, organizational leadership, and operational teams. - Continuously evaluate and refine the metrics framework based on feedback, industry trends, and emerging threats, driving a culture of continuous improvement and innovation. - Stay abreast of relevant regulatory requirements, industry standards, and emerging trends. - Lead the overall metrics program and work across the organization to demonstrate the value of metrics and influence team members to contribute and participate in data collection efforts. Development a communication strategy around the benefits and opportunities for a strong metrics program. - Assist and contribute to GRC projects and tasks - including but not limited to compliance assessments, risk assessments, and issues management.
ID
2024-10091
Primary Location
US-WA-Seattle
Company Berkley Technology Services
Location Name IA, Urbandale - 3840 109th Street
This Software Engineer will be providing overall requirements gathering, design, development and support of one or more company applications for the various subsidiaries of the corporation.   - Demonstrates a robust understanding of all functional and technical aspects of a system. - Can produce significant new system functionality or defect resolution with minimal direction. - Creates design specifications that demonstrate an understanding of most interfacing systems and supported business processes. (can understanding business processes go to the developer/analyst) - Routinely proposes improvements to a system to improve supportability or usability. - Can perform adequate peer review on any changes in the system. - Can be consulted to provide recommendations to solve business issues based on experience and knowledge of current technology. - Demonstrates solid development processes including code review, documentation, and unit testing. - May provide rotating on-call support of production systems. - Ensure high-performing and scalable solutions by proactively monitoring and assessing various performance metrics both pre and post-implementation. - Provide end user mentoring and training in 1-1 and small group settings. - Partner with the various subsidiaries to create a vision for future advancement of our applications. - Travel for this position is approximately 5-10%.
ID
2024-10041
Primary Location
US-IA-Urbandale
Company Berkley Technology Services
Location Name IA, Urbandale - 3840 109th Street
As a Co-Op with the Berkley Experience and Support Team, you will have an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge.  This person will collaborate side by side with BTS employees in a variety of positions to complete challenging projects.  You will also get to interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry. - Knowledge of troubleshooting issues with PC/laptop hardware, Windows OS (Windows 10); MS Office Products - Install new images as scheduled and needed. - Maintain, install, and upgrade computers as necessary. - Perform testing of new operating systems and various software and hardware. - Working knowledge of the administration of Active Directory - Knowledge of the management of desktop inventory and software automation tools using SCCM-Microsoft System Center Configuration Manager & Software Delivery. - Experience with Installing hardware and software on desktops and laptops - Must be able to demonstrate working knowledge of major desktop software applications and networking concepts for troubleshooting purposes. - Experience with troubleshooting local printer problems - Work with and assist customers with installations, moves, adds, changes, refresh, testing and implementation of personal computer hardware/software systems for small projects. - Ability to review service tickets, solve and troubleshoot problems related to desktop computers, laptops, and different systems. - Self-starter with a good work ethic. - Demonstrated ability to communicate with technical and non-technical individuals and teams. - Proven track record of working in a fast paced and dynamic production environment managing multiple priorities. - Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements. - Must have a strong customer service focus and sense of urgency. - Experience resolving end users’ hardware and software issues in an IT environment. - Working towards a degree or equivalent with emphasis in computer science or related field; or equivalent combination of education and experience. - Candidates should have working knowledge of Windows 10, Microsoft Office Suite, Active Directory, networking and remote tools. -  
ID
2024-10029
Primary Location
US-IA-Urbandale
Company Berkley Technology Services
Location Name AR, Little Rock
Berkley Technology Services (BTS) is hiring an IT GRC Exception Management Analyst reporting to the Senior Director, GRC and will be located in either Urbandale, Iowa, Wilmington, Delaware, or remote would be available for the right candidate. This is an exciting role for an IT GRC analyst to be part of a global Fortune 400 (W.R. Berkley) Governance Risk and Compliance program’s operational activities. This role may be filled at the Sr. Analyst level based on the candidate’s ability to be a thought-leader, qualified subject matter expert, and proven ability to help drive the program and requirements. Working in concert with other Compliance, Information Technology, Information Security, and Business Unit functions, this role will focus on our exceptions management process to facilitate incoming requests risk triage. On our team, you’ll actively engage with technical and compliance/legal teams, business units to perform and advance IT GRC operations exceptions management process. To do this, you’ll be hands-on and help drive processes and procedures with other IT GRC professionals dedicated to the mission and vision of Berkley IT GRC operations.   - Become a Subject Matter Expert (SME) on our exceptions process to facilitate the overall process with various stakeholders, - Exception related information gathering and updates, identify and document exception risks, compensating controls, - Relate exceptions to policies/standards that exception may impact - Assess effectiveness of remediation steps and/or compensating controls in order to facilitate a risk assessment and/risk acceptance. - Ensure that exceptions are moving through the process in a robust/ timely manner.
ID
2024-10028
Primary Location
US-AR-Little Rock
Company Berkley Technology Services
Location Name IA, Urbandale - 3840 109th Street
Are you ready to manage a highly skilled team and push them to greatness? As a Technical Delivery Manager, we are looking for someone who, - Has a drive to lead. - Has initiative to perform and inspire others to perform at a high level. - Pushes themself, pushes others. Makes sure people keep their promises. Stretches the possible. - Takes ownership of business initiatives and outcomes. - Builds and fosters relationships required for smooth execution. - Takes a value driven approach to delivery using the SAFe Agile Framework. - Has a bias for action, operates with urgency. - Can handle high pressure situations and develop viable solutions to problems. - Able to operate independently, in thinking, and driving action across multiple teams and organizations to deliver value. What we’ll bring - An engaged and supportive leadership team that will invest in you. - Talented engineering teams to work with. - A budget for continual improvement. - A broad group of industry experts who work closely with us on everything we do. - Planning, coordinating, and communicating at a team and ART level. Identifying and resolving blockers for the teams. Identifying and mitigating current and future risks to delivery. - Actively monitoring delivery and identifying areas for continuous improvement. - Engaging with Business Stakeholders. Understanding their needs, priorities, and concerns. - Clearly presenting delivery progress to leadership and business stakeholders from feature inception to adoption. - Balancing refinement activities alongside sprint deliverables to maintaining a healthy backlog. - Understanding the technology landscape, constantly being aware of changes, proactively communicating changes to teams. - Onboarding resources and staff. - Managing vendor relationships. - Navigating an ever-changing landscape showing flexibility while working with 60+ organizational units.
ID
2024-10017
Primary Location
US-IA-Urbandale
Loc2
DE, Wilmington
Company Berkley Technology Services
Location Name IA, Urbandale - 3840 109th Street
We are seeking a Technical Team Lead, Application Engineering to lead our Business Systems team in modernizing our communication platform to meet evolving business demands. As the Technical Team Lead, you will oversee a team responsible for managing servers, messaging and API management tools, and application development. You will play a pivotal role in guiding the team’s technical direction, fostering innovation, and ensuring the successful delivery of projects.   - Lead a team to provide ongoing support and enhancements for our communication platform and related application environment. - Directly supervise team members, including goal setting, budget management, and personal development. - Assist the team in resolving technical problems and implementing projects, with a focus on modernizing our communication platform. - Provide guidance and mentorship to develop technical and leadership skills within the team. - Collaborate with business and technical teams to drive innovative ideas and systems design efforts. - Engage in proof-of-concept development initiatives to evaluate technologies for applicability and usability within our tech stack. - Monitor resource allocations and costs for internal and external resources. - Generate new ideas and consult with management to improve our area of responsibility.
ID
2024-10016
Primary Location
US-IA-Urbandale
Company Berkley Technology Services
Location Name IA, Urbandale - 3840 109th Street
As a Senior Software Development Engineer, you will be part of a fast moving and cross functional software engineering team that has a business first approach to technical problem solving. Being a member of this team, you would have the opportunity to contribute to transformation of the insurance business through technology.   - Working with various teams and stakeholders to create and maintain a technology ecosystem for multiple insurance brands. - Reviewing the work of others for accuracy, quality and functionality. - Proposing, communicating, and delivering solutions with other developers. - Keeping up-to-date with industry trends and technology developments. - Being highly involved in all phases of the software development lifecycle. - Mentoring other developers by giving them direction and helping them overcome challenges. - Interacting with other engineering teams to build tooling and processes.
ID
2024-9991
Primary Location
US-IA-Urbandale
Loc2
KS, Overland Park
Loc3
VA, Manassas
Loc4
DE, Wilmington
Company Berkley Technology Services
Location Name DE, Wilmington
Joining Berkley Technology Services (BTS)’ UWM Triage team as an Intern places you in a role where you’ll be working with, supporting, and testing applications central to our business operations.  The PolicyCenter and BillingCenter platform is BTS’ largest technical program effort and is a platform utilized by multiple business units to manage and support new and existing insurance policy types and transactions. You’ll also work with and learn about additional proprietary and third-party applications and the underlying technical environments that they integrate with and sit atop, including those used to support insurance agent profile management and print services.  The variety of applications and technologies that you’ll gain exposure to on our team ensures innumerable learning opportunities, both of our business and the technologies that drive it.   As our Intern, you could be involved in: - Troubleshoot and resolve production issues that arise across our application suite and related API services - Research server logs to quickly identify the root cause of any application issues, notifying and collaborating with business analysis, engineering, development, and/or vendor support teams as needed to ensure swift issue resolution - Assist in recreating production issues in a non-production environment to support process improvements and updates to our technical support documentation - Analyze our data reports and help identify trends that may lead to development updates and/or support process enhancements - Organize and update online help guides housed on Confluence, MS Teams, and SharePoint for the applications we support and the tools utilized by our business analysts to introduce configuration changes for these platforms - Perform user administrative functions as needed in our Policy and Billing application suite
ID
2024-9988
Primary Location
US-DE-Wilmington
Company Berkley Technology Services
Location Name DE, Wilmington
At Berkley Technology Services (BTS), we employ the ServiceNow platform to support workflow task automation across the enterprise. And as a Co-Op on the IT Service Management (ITSM) team, you’ll play a direct role in supporting the daily use and continued evolution of ServiceNow within our environment.  You’ll work side by side with our team’s software engineers and business analysts, IT support teams, and end-users within BTS and the broader W. R. Berkley family of companies to support system enhancements, testing, and technical support needs that directly impacts our delivery of systems and services across the enterprise. In so doing, you’ll have innumerable opportunities to learn about our company and the technologies that drive its success. - Participate in design, development, and implementation of solutions on the ServiceNow platform - Create and/or update documentation in the code library - Perform quality assurance testing on enhancements developed by team peers - Troubleshoot and resolve break/fix issues that arise within ServiceNow - Participate in the AGILE SAFe software development life-cycle processes
ID
2024-9970
Primary Location
US-DE-Wilmington
Company Berkley Technology Services
Location Name IA, Urbandale - 3840 109th Street
Our software engineering teams leverage Agile development principles, advanced development and design practices, and an obsession over continuous deployment to deliver fast paced solutions. As a member of our software development team, you'll support development of applications that are revolutionizing underwriting and claims.   As an Associate Software Development Engineer, you will be part of a fast-moving and cross-functional software engineering team that has a business-first approach to technical problem-solving. As a member of this team, you would have the opportunity to contribute to the transformation of the insurance business through technology.   - Demonstrates the capability to resolve routine problems within a system or process. - Can modify existing functionality or provide minor improvements with limited direction. - Demonstrates solid development processes including code review, documentation, and unit testing. - Work independently on multiple projects while meeting the timely needs of the customer. - May provide rotating on-call support of production systems. - Travel for this position is approximately 5-10%.
ID
2024-9938
Primary Location
US-IA-Urbandale
Company Berkley Technology Services
Location Name DE, Wilmington
As an IT and Security Risk Co-Op with Berkley Technology Services (BTS) Information Security team, you will get an opportunity to work hands on with auditing/compliance as well as our risk management team in a fast-paced environment. Joining us in this role is a great way to get exposure to other Information Security teams as well as application and IT teams. You will also get to work directly with leaders and members of the team to work on on-going control and risk assessments in a technically diverse IT environment. By taking a role like this, you’ll not only have opportunities to partner with Information Security teams teams across our technology organization, but you’ll also build a foundation that you’ll carry throughout your career. - Assisting with Risk Assessments of controls, applications, and systems - Risk Management Documentation and Development - Security information gathering - Assist with developing or defining data/metrics/dashboards pertinent to risk and cybersecurity - Assisting with compliance efforts and issue management efforts as needed - Scheduling meetings and working with IT Management/Leadership
ID
2024-9901
Primary Location
US-DE-Wilmington
Company Berkley Technology Services
Location Name DE, Wilmington
As the Vice President of IT Service Management and Client Services, you will be a key leader responsible for driving excellence in IT service delivery and ensuring exceptional client satisfaction. This hands-on leadership position requires a strategic thinker with a comprehensive understanding of IT service management principles and a strong focus on client relationship management. The successful candidate will lead a dynamic team, align IT services with business goals, and elevate the overall client experience through effective service delivery. This role is responsible for desktop support operations, help desk, Service Now suit of products, CMDB, problem management, incident management, and change management.   Leadership & Strategy: - Provide strategic leadership for the IT Service Management function, aligning IT services with business goals and objectives. - Develop and communicate a compelling vision for ITSM, fostering a culture of continuous improvement and service excellence - Collaborate with senior leadership to integrate ITSM into overall business strategies and ensure IT services meet current and future organizational needs. Process Optimization: - Oversee the design, implementation, and optimization of ITSM processes, including Incident Management, Change Management, Problem Management, Request Fulfillment, and other relevant processes. - Continuously evaluate and improve ITSM processes to enhance efficiency, reduce costs, and improve the overall quality of IT services. - Implement best practices and industry standards to ensure a consistent and effective approach to IT service delivery. Service Quality & Performance: - Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure the delivery of high-quality IT services. - Implement and manage a robust service reporting framework, providing regular updates to executive leadership on the performance of IT services. - Manage Incident Management, Change Management, Problem Management, Request Fulfillment, and other relevant processes. - Drive a customer-centric approach to IT service delivery, ensuring that customer satisfaction is a key focus. Team Management: - Build, lead, and mentor a high-performing ITSM team, fostering a collaborative and results-driven culture. - Provide coaching and development opportunities to team members, encouraging continuous skill enhancement and career growth. - Establish succession plans and talent development strategies to ensure a strong and capable ITSM team. Stakeholder Management: - Collaborate with internal stakeholders to understand business needs and expectations, ensuring IT services contribute to overall organizational success. - Communicate effectively with all levels of the organization to gather feedback and make data-driven improvements to service delivery. Product Management: - Continue to evolve and optimize Service Now tool.
ID
2023-9817
Primary Location
US-DE-Wilmington
Company Berkley Technology Services
Location Name DE, Wilmington
The Team Lead - Endpoint Engineering will provide leadership and direction in a fast faced environment while leading the BTS Endpoint Engineering team. Develop standards and training for staff to provide quality and timely service to the business.  Manage and support various endpoint service offerings to the companies. Utilize vendor services along with internal resources to service and support a distributed network for company desktops. Contribute to the modernization of endpoint technology to ensure Berkley operating units success. - Manage and direct the daily activities of the Endpoint Engineering staff including both internal and external service providers. - Assignment and daily prioritization of incidents reported to the Service Desk; ensure all requests are handled promptly and effectively such that agreed service levels are met. - Regularly monitors incidents, status, and speed of resolution of enquiries and problems; is proactive in devising improvements and recommending changes to systems, products, or services. - Produce metrics to ensure a high level of customer satisfaction. - Resolve technical issues across technical areas relating to the extension of endpoint technology throughout the Company. - Manage endpoint projects supporting major systems initiatives within Production Management. - Monitor/manage desktop (physical/virtual) and computing activities, lifecycle deployment, disaster recovery, and maintenance throughout the Company. - Address and resolve chronic endpoint issues. - Manage outsourced vendor agreements, employee/contractor selection, assignment/scheduling, performance evaluations, career plans, skills assessment, goal setting, and training plans. - Ensures that the inventory of components to be supported is complete, current, and up to date with lifecycle practices. - Demonstrates commitment and ingenuity in expert application of available facilities to non-standard situations, investigating complex situations, diagnosing underlying causes of difficulties, and devising solutions or workarounds to ensure that the effect on operations is minimized. - For all requests that cannot be directly resolved, provides an effective interface at the highest level between users and service providers; ensures that priority setting and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved. - Evaluates potential solutions, and implement in consultation with users, demonstrates all features, plans requirements, installs (including field modification) and commissions desktop systems, products and services and their upgrades, agreed field modifications, or workarounds. - Be able to represent the team as required with the ability to travel domestically
ID
2023-9809
Primary Location
US-DE-Wilmington
Loc2
IA, Urbandale - 3840 109th Street
Company Berkley Technology Services
Location Name IA, Urbandale - 3840 109th Street
As a Product Management Analyst, you will work with one of our Product Managers learning how to build successful software products that customers love. We are going to give you a lot of instruction and feedback in your first year in order to help you become highly effective in your role. We believe that people can only be effective when they have clarity, and we will strive to always give you clarity. We are looking for someone who will be dedicated to learning, taking action on feedback, and building great relationships with colleagues.     Beyond that, we’re looking for someone with a high degree of ownership, who values completing work and admits failures; someone who always seeks to understand the Why for things and never accepts an incomplete understanding; someone who is biased toward validating opinions with data and maintains a healthy skepticism about the subjective; and someone who is not afraid of technology and always learning new skills.   - Delivering Results. You will learn how to curate the best ideas, hypothesize their value, and implement the most promising of them. We will ask you to constantly re-assess what we have built to make sure we are realizing actual value. - Focusing on the Data. We will assign you Objectives and Key Results (OKRs) that define your goals and quantify the results we aim to achieve. We will ask you to regularly review your indicators for actionable insights and to present your findings to stakeholders during OKR Reviews. - Understanding Our Customers. We will ask you to routinely expose yourself to customer feedback. You will use this exposure to anticipate customer needs and constantly improve their experiences. - Saying No. We will teach you how to choose the right problem to solve next. You will learn how to say no to things and to weigh short and long term trade-offs while keeping a healthy preference for long term solutions. - Challenging Status Quo. For various processes, we will expect you to understand what we do and why we do it. Then we will ask you to work across Business, Operations, Design, Data, and Engineering teams to reimagine how.
ID
2023-9769
Primary Location
US-IA-Urbandale
Company Berkley Technology Services
Location Name DE, Wilmington
The Senior Security Architect is responsible for the overall Information Security Program implementation within the organization including all information security verticals as well as regulatory compliance.  There will be a focus on application security strategies, technologies, and implementations in this role. Responsibilities include coordinating, tracking and reporting on the implementation of program components and alignment to regulatory requirements. Additional duties include development of meeting materials for executive governance committee meetings, technology team meetings, security architecture and strategy in all corporate domains.    This person will lead the development of the requisite governance committees to run information security including technology governance as well as architecture governance.    - The leader will work jointly across the enterprise with the Legal, Technology, Human Resources, Audit and others in the development and management of the Information Security Program. - Lead contributor to the Security Architecture organization – will mentor, coach and develop others - Applies advanced principles, theories, and concepts. May be regarded as 'in-house' expert on specific technologies. Conducts projects requiring additional specialized knowledge. Contributes to the development of innovative principles and ideas. - Support WRBC efforts to develop secure application architectures - Acts as prime consultant on large projects that affect the organizations long-term goals and objectives. - Deliver the implementation, setup, and management of various cyber security programs and initiatives - Become a trusted advisor in cyber security decisions within our enterprise and business units globally. - Provide a solutions-driven, customer-centric approach to our clients’ data-security challenges - Emulate a professional and humble demeanor when working with various stakeholders, including clients’ IT and management departments - Daily eagerness to “roll-up your sleeves” and achieve results in various cyber security initiatives at WRBC - Coordinate with the project management team to ensure the beginning-to-end completion of objectives - Effectively create technical documentation to ensure efficient communication with PMO - Use subject matter expertise in DLP and other security areas to add value to our customers’ experience - Tracking and status reporting at program level - Interacting with other IT teams to coordinate project and program tasks - Governance design, governance routines with executives, IT teams, regulatory project teams - Assistance in developing operational models for the Security verticals - Ensure the ongoing integration of information security with business strategies and requirements. - Partner with other Information Security leadership team members to collectively build and drive the Information Security Program, Strategy, and Roadmap - Provide “Person in Charge” (PIC) coverage when on rotation. This added responsibility is factored into your base salary.
ID
2023-9753
Primary Location
US-DE-Wilmington
Loc2
IA, Urbandale - 3840 109th Street
Loc3
VA, Manassas
Loc4
TX, Irving - 600 E. Las Colinas Blvd
Company Berkley Technology Services
Location Name IA, Urbandale - 3840 109th Street
The Business Analyst will consult with client companies to gather business requirements to bridge the needs of the business with the use of IT.  This includes determining client and organizational needs, system and operational requirements, downstream system impacts, and legal compliance obligations. - Works with end users and internal staff to develop and translate business requirements for project deliverables. - Answers developer and end user questions through the development life cycle. - Completes functional testing on assigned projects. - Develops customer relationships and understands how corporation/company operates. - Clarifies and escalates issue gaps through the change control process. - Provides end-user training and product presentations. - Suggests improvements in processes used for requirements gathering, design specifications, and software implementations. - Requires an in-depth understanding of insurance related reporting and insurance company operations. Demonstrates a robust understanding of all the business data processes/processing, system interfaces, and where/how that data is used, and the related data structures. - Demonstrates understanding of data processes and/or structures. - Some travel required up to 20%.
ID
2023-9749
Primary Location
US-IA-Urbandale
Loc2
VA, Glen Allen - 4820 Lake Brook - Suite 300
Company Berkley Technology Services
Location Name DE, Wilmington
Joining the Command Center team at Berkley Technology Services (BTS) as an Intern will offer you direct exposure to a wide variety of technologies upon which our business relies. On our team, you’ll be paired with Senior Engineers, Team Leads, and a Manager committed to ensuring you’re exposed to technical areas you’re interested in and others you may not have yet had exposure to.  There are no silo’s at BTS; you’ll have opportunities to take on hands-on tasks that span Network Support, VoIP, Monitoring, Tier 1/2 Triage, and workflow automation. Always committed to ensuring minimal to no business interruption, we collaborate with each other and peer engineering teams to incorporate and support current technologies in complex and innovative ways.     In this role, you’ll:  - Gain exposure to Network Operations and support  - Troubleshoot and resolve network related incidents if/as they arise including providing updates to related documentation  - Monitor network alerts and partner with Senior Engineers to resolve issues and/or develop new alerts   - Participate in firm-wide projects with BTS’ Information Security team such as enhancing security for network validation solutions, identity service management, intrusion / virus detection, and more 
ID
2023-9661
Primary Location
US-DE-Wilmington
Company Berkley Technology Services
Location Name DE, Wilmington
Are you ready to manage a highly skilled team and push them to greatness? We are looking for someone who, - Has a drive to lead. - Has initiative to perform and inspire others to perform at a high level. - Pushes themself, pushes others. Makes sure people keep their promises. Stretches the possible. - Takes ownership of business initiatives and outcomes. - Builds and fosters relationships required for smooth execution. - Takes a value driven approach to delivery using the SAFe Agile Framework. - Has a bias for action, operates with urgency. - Can handle high pressure situations and develop viable solutions to problems. - Able to operate independently, in thinking, and driving action across multiple teams and organizations to deliver value.  What we’ll bring - An engaged and supportive leadership team that will invest in you. - Talented engineering teams to work with. - A budget for continual improvement. - A broad group of industry experts who work closely with us on everything we do. - Planning, coordinating, and communicating at a team and ART level. Identifying and resolving blockers for the teams. Identifying and mitigating current and future risks to delivery. - Actively monitoring delivery and identifying areas for continuous improvement. - Engaging with Business Stakeholders. Understanding their needs, priorities, and concerns. - Clearly presenting delivery progress to leadership and business stakeholders from feature inception to adoption. - Balancing refinement activities alongside sprint deliverables to maintaining a healthy backlog. - Perform project analysis, manage risks, identify, and influence necessary course corrections, creatively solve problems. - Facilitates daily stand-ups, reviews, retrospectives, sprint planning, and demos, plans projects and releases. - Understanding the technology landscape, constantly being aware of changes, proactively communicating changes to teams. - Onboarding resources and staff. Coaches’ teams to achieve higher levels of agile maturity. - Managing vendor relationships. - Navigating an ever-changing landscape showing flexibility while working with 60+ organizational units. - Manages several concurrent projects to ensure their on-time delivery according to customer expectations. - Oversees Jira ticketing system and assigns tasks; and applies innovative approaches, methodologies, and/or techniques while directing projects, programs, and activities. - Utilizes experience and expert knowledge for establishing and documenting policies and standard operating procedures for the team.
ID
2023-9589
Primary Location
US-DE-Wilmington
Loc2
VA, Manassas
Loc3
IA, Urbandale - 3840 109th Street
Company Berkley Technology Services
Location Name DE, Wilmington
The IT Contract and Vendor Management Analyst will be responsible for all aspects of the IT Contract and Vendor management function for the company. This includes supporting and coordinating with business process owners through the vendor selection and onboarding process as well as doing risk-based due diligence for existing vendors. This position will review current vendor management procedures to explore improvements in process efficiencies and controls.    - Manages the life-cycle of contracts from intake to execution. - Maintain status of risk assessments, contractual agreements, and contract expiration/renewals for all IT vendors. - Negotiates contracts in an ongoing effort to achieve cost savings/cost avoidance. - Familiarity with various contract types including NDAs, MSAs, SOWs, etc. - Coordinates vendor Proof of Concept (POC) efforts with IT Enterprise Architecture, business stakeholders, and vendors. - Administers the IT vendor management software (Archer). - Conducts ongoing vendor due diligence. - Reviews the IT vendor management process and explores improvements in process efficiencies and controls. - Researches and incorporates industry IT vendor management best practices with organizational practices. - Works with IT and business teams to review potential vendors and may assist with Requests for Proposal (RFP) / Requests for Information (RFI) - Collects and reviews vendor information and manages input from key stakeholders and relationship managers. - Works with Third Party Risk Management team to ensure completion of Information Security due diligence. - Works with Corporate Legal to ensure completion of contract review and due diligence. - Produces and distributes management reports for IT vendor management. - Maintains the IT vendor management database. - Audits the IT vendor database periodically to measure and report on data integrity and compliance. - Position will require travel of up to 10%
ID
2023-9466
Primary Location
US-DE-Wilmington

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