As a Software Engineer at BTS, you will be part of a fast moving and cross functional software engineering team that has a business first approach to technical problem solving. You’ll contribute to a team to create and maintain a technology ecosystem for multiple insurance companies while working on projects across various platforms. You’ll put your problem-solving skills to the test resolving problems our end users encounter as they process business.   You’ll impact our business by: - Working with a team to enhance our products by increasing and optimizing functionality, developing automated solutions, and supporting integrations between applications - Resolving complex issues faced by our clients that inhibit them from serving customers - Proposing improvements to the platform’s usability, performance, and supportably - Identifying risks and communicating impact to project stakeholders - Reviewing and providing feedback on the work of others

The Team Lead - Business Systems position will be responsible for leading a team to provide ongoing support and enhancements on the overall platform and/or related application environment. The team lead role is focused on transfer of technical knowledge into the workgroup and the development of the associate’s technical skills.    Key functions include but are not limited to: - Provides direct supervision of team including goals, budget and personal development. - Assists team with resolving problems and project implementations - includes development tasks. - Directs tasks to team members to achieve agreed upon objectives. - 70% of focus is within the directly managed team. Provides day to day communication required with peer associates and teams.  - Provides guidance to direct reports to develop technical and leadership skills. Focus is on developing a self-directing team and future leaders. - More than 80% of time is focused on a 3-12-month planning period and single project durations. - Provides training to lower level associates in the technology practice. - Receives overall direction from manager and director level roles regarding short term operational and tactical planning. - Closely monitors allocations and costs for internal and external resources. - Generates new ideas and consults with manager to improve area of responsibility. - Collaborates with team members on technical direction of the application and provides recommendations to Management. - Primary interaction point is with project managers, company functional or technical leads and local team members.

What we’re looking for As a Product Management Analyst, you will work with one of our Product Managers learning how to build successful software products that customers love. We are going to give you a lot of instruction and feedback in your first year in order to help you become highly effective in your role. We believe that people can only be effective when they have clarity, and we will strive to always give you clarity. We are looking for someone who will be dedicated to learning, taking action on feedback, and building great relationships with colleagues.   Beyond that, we’re looking for someone with a high degree of ownership, who values completing work and admits failures; someone who always seeks to understand the Why for things and never accepts an incomplete understanding; someone who is biased toward validating opinions with data and maintains a healthy skepticism about the subjective; and someone who is not afraid of technology and always learning new skills.   What we’re looking for As a Product Management Analyst, you will work with one of our Product Managers learning how to build successful software products that customers love. We are going to give you a lot of instruction and feedback in your first year in order to help you become highly effective in your role. We believe that people can only be effective when they have clarity, and we will strive to always give you clarity. We are looking for someone who will be dedicated to learning, taking action on feedback, and building great relationships with colleagues.   Beyond that, we’re looking for someone with a high degree of ownership, who values completing work and admits failures; someone who always seeks to understand the Why for things and never accepts an incomplete understanding; someone who is biased toward validating opinions with data and maintains a healthy skepticism about the subjective; and someone who is not afraid of technology and always learning new skills.   - Delivering Results. You will learn how to curate the best ideas, hypothesize their value, and implement the most promising of them. We will ask you to constantly re-assess what we have built to make sure we are realizing actual value.   - Focusing on the Data. We will assign you Objectives and Key Results (OKRs) that define your goals and quantify the results we aim to achieve. We will ask you to regularly review your indicators for actionable insights and to present your findings to stakeholders during OKR Reviews.   - Understanding Our Customers. We will ask you to routinely expose yourself to customer feedback. You will use this exposure to anticipate customer needs and constantly improve their experiences.   - Saying No. We will teach you how to choose the right problem to solve next. You will learn how to say no to things and to weigh short and long term trade-offs while keeping a healthy preference for long term solutions.   - Challenging Status Quo. For various processes, we will expect you to understand what we do and why we do it. Then we will ask you to work across Business, Operations, Design, Data, and Engineering teams to reimagine how.

The Systems Engineer Installs, configures, supports, and administers Tomcat, WebSphere Application Server, WebSphere MQ, IIB and Apache Web Server systems on AIX and Windows environments.   Key functions include but are not limited to: - Responsible for installation, service delivery and administration of Application and Middleware Software. - Participates in development, maintains, evaluates and documents administration of systems tools and related strategies. - Responsible for system level programming scripting on an ad-hoc basis. - Performs configuration, integration, maintenance, performance management, security management, failure analysis and recovery, and user support. - Responsibility for strategic technical development of the environments. - Assist in developing architectural standards and ensure they are upheld. - Provide technical leadership within the team and other infrastructure areas. - Excellent communication & project management skills. - Lead and develop operational metrics and procedures. - Maintain back up and disaster recovery strategies. - Develop, maintain and execute security model for the environments including SSL - Monitors, optimizes, and reports on performance and stability of web applications and components utilizing both vendor-supplied and third-party tools. - Assist with procedures for the deployment of code, HTML, and image revisions in accordance with corporate Change Management practices. - Plans and implements the installation of fixes, and upgrades as required. - Provides off-hours support as needed.

You will be part of a fast moving and cross functional software engineering team that has a business first approach to technical problem solving. Being a member of this team you would have the opportunity to contribute to transformation of the insurance business through technology.   Key functions include but are not limited to: - Working with various teams and stakeholders to create and maintain a technology ecosystem for multiple insurance brands. - Reviewing the work of others for accuracy, quality and functionality. - Proposing, communicating, and delivering solutions with other developers. - Keeping up-to-date with industry trends and technology developments. - Being highly involved in all phases of the software development lifecycle. - Mentoring other developers by giving them direction and helping them overcome challenges. - Interacting with other engineering teams to build tooling and processes.

You will be part of a fast moving and cross functional software engineering team that has a business first approach to technical problem solving. Being a member of this team, you would have the opportunity to contribute to transformation of the insurance business through technology.   Key functions include but are not limited to: - Contribute to a team to create and maintain a technology ecosystem for multiple insurance brands. - Working on multiple projects across various technology platforms. - Reviewing and providing feedback on the work of others. - Being involved in multiple phases of the software development lifecycle. - Interact with other engineering teams to build tooling and processes. - Identify risks and communicate impact to project stakeholders. - Work closely with product and data teams to build a technology ecosystem driving business transformation.

As a Software Development Engineer, you will be part of a fast moving and cross functional software engineering team that has a business first approach to technical problem solving. Being a member of this team you would have the opportunity to contribute to transformation of the insurance business through technology. - Contribute to a team to create and maintain a technology ecosystem for multiple insurance brands. - Working on multiple projects across various technology platforms. - Reviewing and providing feedback on the work of others. - Being involved in multiple phases of the software development lifecycle. - Interact with other engineering teams to build tooling and processes. - Identify risks and communicate impact to project stakeholders. - Work closely with product and data teams to build a technology ecosystem driving business transformation.

An Enterprise Architect helps lead the organization in the planning, development, and application of enterprise architecture to achieve business objectives and strategies.  They align technical initiatives, principles, and practices with WRB’s strategic vision, goals, constraints, technologies, and tools.  They are able to span business and technical strategies as well as provide detailed design recommendations to individual solutions.  This role understands the relationship between business processes and enabling technologies over a multi-year time horizon so that better recommendations and better decisions can be made.   Enterprise Architects have a history of working at a detailed level with various technologies in various roles and often move into an Enterprise role after serving in several other architect roles designing, implementing, and maintaining a variety of systems and tools using a diverse set of technologies.   An Enterprise Architect is also an active member of the WRB Architecture Community.  They are aware of and engage with other architects for consultation on projects or efforts.  They are also aware of and contribute to patterns, standards, best practices, proofs-of-concept, tool evaluations, mentoring, and continuous improvement   Technical Strategy - Contribute to the business strategic planning process by providing input on key initiatives, priorities, and dependencies toward the creation of roadmaps. - Contribute to overall 3-5-year architecture strategy, including technology investment and lifecycle goals. - Maintain contact with vendors, industry peers, and professional associations to keep informed of existing and emerging industry trends, standards, and technologies.   Consulting / Guidance - Become familiar with enterprise business strategy and context while providing aligned recommendations and solutions. - Provide consulting and guidance services to development and infrastructure teams as well as other architects in the development of solutions. - Present recommendations and solutions clearly and concisely to multiple audiences (BTS and business/segment VP+ management); emphasizing capability development and value creation over technology specific results.   Leadership - Influence business partners, technical groups, and management on technical strategy, priorities, and timelines. - Lead architecture projects and technical adoptions across BTS and WRB; effectively manage change management for impacted groups. - Be visible and inspire others to engage with and follow WRB’s technical strategy.   Patterns and Standards Development - Identify pattern and standard gaps and determine potential options to address. - Research, develop, and drive the adoption of design patterns and standards. - Perform technology and tool evaluations, including proof-of-concept and feasibility analysis. - Provide a catalog of design patterns and standards and socializing them with the architecture community. Governance - Participate in the architecture review process for patterns, standards, and solutions. - Rationalize technology and tool recommendations. - Is aware of and an advocate for patterns and standards (esp. in Infrastructure, Data, and Security domains). - Contributes to the vendor selection process.   Community of Practice - Contribute to the architecture community by participating in online forums, developing standards, patterns, solutions design documentation, and white papers which are shared across the community. - Develop strong relationships with other business and technical teams and mentor less experienced developers and/or engineers in the development of their skills.  

The DevOps Staff Engineer will play a visible and influential leadership role to evolve and maintain our Azure environments and services.  This role is intended to be a technically deep resource that seeks to implement automation through infrastructure and development pipelines and act as the subject-matter-expert for Azure tools and services.  This resource will also leverage best practices for configuring and maintaining Azure resources, including VMs, databases, and storage.  This role helps establish technical standards and patterns, creates tools and automated workflow capabilities, and builds cloud ecosystems that foster a high degree of innovation and enablement.   Staff Engineers lead deep, complex, or high-risk technical projects, and control the communication around them.  They support the organization by providing context and technical direction, defining technical specifications, and documenting processes.  They also play an important coaching and mentoring role by sharing best practices with other engineers and creating new opportunities for their growth.  They contribute to technical performance reviews, aiming to improve the technical capacity of the entire engineering organization.   Solutions Development - Facilitate innovation by leading Azure-based projects for the enterprise; including migrations from on-premises, CICD pipelines, rehydration practices, managing containers, cloud security, and elastic computing. - Work with development teams, DevOps teams, and InfoSec teams on building technical solutions that leverage established patterns for Azure and follow architecture strategies and guidelines. - Establish and implement cost containment practices that provide robust guardrails and effectively balance developer productivity with controlling consumption-based cost challenges. - Help evolve Azure solutions to a self-service deployment model. - Rationalize technology and tool recommendations. - Integrate solutions into the larger technical ecosystem to maximize impact and value. Patterns and Standards Development - Identify pattern and standard gaps for Azure development and/or administrative services and determine potential options to address. - Research, develop, and drive the adoption of cloud-based design patterns and standards; align to Azure best practices. - Perform Azure technology and tool evaluations, including proof-of-concept and feasibility analysis. - Maintain contact with vendors, industry peers, and professional associations to keep informed of existing and emerging Azure trends, standards, and technologies. - Publish thorough documentation of Azure standards/patterns and drive adoption across business and technical areas. Operations and Support - Troubleshoot incidents, identify root cause, and implement automated preventative measures (e.g., “self-healing”) for Azure infrastructure, tools, and services. - Help manage and maintain Azure environments in accordance with corporate, security, and compliance standards. - Develop and implement Azure service health and operational monitoring, including performance, availability, capacity utilization, redundancy, and cost. Leadership and Mentoring - Contribute to the internal cloud and architecture communities by participating in online forums, developing standards and patterns, and documenting solutions designs, which are shared across the community. - Develop strong relationships with other business and technical teams and mentor less experienced developers and/or engineers in the development of their cloud skills. - Participate in prioritization and other DevOps work planning activities. - Be visible and inspire others to engage with and follow WRB’s cloud and technical strategies.

The Sr. Data Engineer will be providing data development at an advanced complexity level such as ETL, cube creation, adhoc and management reporting, dashboard and data extract creation. This individual will work within a team environment that provides data resource development and support for several companies.  They will be responsible for analyzing, designing and coding solutions for rapidly growing companies supporting the property & casualty insurance industry.   - Requires an in depth understanding of insurance related reporting and insurance company operations - Demonstrates a robust understanding of all the business data processes/processing, system interfaces, and where/how that data is used, and the related data structures - Design and implementation of ETL process, data structure and the analytical/operational reporting environment - Can design significant new system functionality with a consideration of performance, stability, and supportability - Thorough understanding of industry best practices. Includes but not limited to modeling, workflow and presentation - Design and implement data extracts both inbound and outbound for internal and - external sources - Requires strong organizational and communication skills - Demonstrates problem-solving skills that span the application, middleware, and infrastructure levels - thorough upstream/downstream impact analysis - Assists in defining standards and design patterns/paradigms for data processes and/or structures for development within a team - Provides guidance on BTS development standards and quality expectations to BTS or company resources entering the job family - Demonstrates understanding of data processes and/or structures - Will be required to communicate directly with employees at all levels up to the senior level, within company and client companies - Will provide mentorship to others - Will develop sphere of influence with other teams - Will be required to communicate and coordinate within the team - May be responsible for on-call rotation - Some travel required up to 20%

As a Product Manager, you will be responsible for building software products that delight our customers and advance our business interests. Specifically, you will own the vision, strategy, design, and execution of a technology product, while also building consensus across your stakeholders and teammates.   Beyond that, we’re looking for someone with a high degree of ownership. And the way we tend to define ownership is in terms of your willingness to look critically at yourself and make changes. Problems are inevitable, and you are going to fail a lot. We are looking for people who will take responsibility for failures, learn from them, and reinvest that learning in their work.   What your day will look like - Delivering Results. You will curate the best ideas, hypothesize their value, and implement the most promising of them. You will constantly re-assess what we have built to make sure we are realizing actual value. - Focusing on the Data. You will establish OKRs that define our goals and quantify our results. You will regularly review your indicators for actionable insights and you will host OKR Reviews to create cross-functional alignment. - Understanding Our Customers. You will keep yourself and our team highly exposed to customer feedback. You will use this exposure to anticipate customer needs and constantly improve their experiences. - Saying No. You will help us choose the right problem to solve next. You will consistently weigh short and long term trade-offs while keeping a healthy bias toward the long term. - Challenging Status Quo. For various processes, you will understand what we do and why we do it. Then you will work across Business, Operations, Design, Data, and Engineering teams to reimagine how.

The Senior UX Designer will design, communicate and advocate for user experience needs via a human-centered approach. Create iterative concepts for new and existing products and features that can be applied to WR Berkley Corporation initiatives. Lead and conduct pragmatic user research to discover unmet needs and/or validate usability. Define, design, and develop workflows, mental models, information architecture, interaction design, and user interface specifications; apply components and patterns from design system/s; contribute to the overall maturity of design, research, and systems (DesignOps and ResearchOps) to increase the impact of design across WR Berkley.      Key functions include but are not limited to: - Lead and collaborate with multidisciplinary teams of product managers, developers, technical design managers, and UX Designers during all phases of design - Collaborate on or conduct user research, usability studies, and professional assessments/reviews - Work with WR Berkley Corporation companies, business analysts, technical staff, and project team members to plan, design, develop, implement and enhance the user experience of applications - Identify and apply industry best practices for user experience and ensure that they are leveraged throughout organization to address business and user goals - Develop, maintain and improve user interface design to ensure that WR Berkley Corporation is setting industry standards for excellence. - Owning the design process, from research, through conceptual design, UX design, documentation design, and prototyping at various levels of fidelity (low, mid, high,) as appropriate. - Provide mentoring and training in 1-1 and small group settings. - Iterate and improve design processes and tools to measurably enhance productivity or product quality. - Contribute to the impact and maturity of design and research as a core competency - Validate designs through reviews, usability testing and direct interaction with users and product managers. - Travel less than 25%

Berkley Technology Services (BTS) is hiring an IT and Security Risk Manager reporting to the Vice President of IT GRC and will be located in either Urbandale, Iowa, or Wilmington, Delaware. This is an exciting role for a dynamic GRC leader dedicated to leading a global Fortune 300 (W.R. Berkley) Governance Risk and Compliance program’s operational activities. This role may be filled at the Director level based on the candidate’s ability to be a thought-leader, highly qualified subject matter expert, and hands-on professional with the experience and know-how needed to guide and accelerate their respective programs.   Working in concert with Information Technology and Information Security functions the IT and Security Risk Manager will develop and/or enhance our IT Risk Management methodology and processes as it relates to Information Technology and Information Security risks. This role will work with both technology and business personnel to engage in both top-down and bottom-up assessments as it relates to our controls, processes, and architecture to both qualitatively and quantitatively assess risk. The role will also help build out standard/repeatable processes to provide transparency and scalability to our IT Risk Management program. To do this, you’ll be hands-on and help lead other IT GRC professionals dedicated to the mission and vision of Berkley IT GRC operations.   Key functions include but are not limited to: - Understand and implement operational automated processes for GRC programs, tasks, and activities through system integrations and data aggregation. - Review and assess both on-premise and cloud technology as it relates to GRC activities - Development of IT risk assessment framework and methodology, to mature risk assessment processes, techniques, and templates to ensure a well understood and scalable approach to IT risk, including metrics and reporting. - Lead outreach efforts across Information Technology, Information Security, and Business Management to provide insight into the risk appetite and current risk posture. - Perform scheduled and ad-hoc risk assessments as it relates to IT General Controls, Security Controls, System/Network Architectures, and/or Privacy Controls, including the creation and monitoring of appropriate remediation plans. - Assist in the development and communication of our overall ITGRC framework, especially for IT Risk Management activities such as risk scenarios assessments, risk control assessments, technology reviews, security reviews, and third-party reviews, - Understand and ensure compliance with regulations such as NY CCR Part 500 Cyber Security Regulation, General Data Protection Regulation (GDPR), Sarbanes-Oxley (SOX), SWIFT, and/or California Consumer Privacy Act (CCPA). - Fluent in using GRC/IT Risk technologies and frameworks such as Archer, ServiceNow, FAIR, NIST, and ISO. Utilization of advanced Excel functions and scripting/querying tools, as needed.

As a Middleware Engineering Co-Op at Berkley Technology Services, you’ll gain direct exposure across various activities in support of the Middleware Engineering Team’s areas of responsibilities – Websphere Application Server, Liberty, Tomcat, Apache Web server, Business Rules, Enterprise Service Bus, MQ, Portal, BPM, Filenet, Quadient, and Ansible Automation. You will also have opportunities to work with other teams including both development and infrastructure teams. You would also work with Enterprise Content Management assisting with supporting our Imaging application and possibly some .Net programming for the critical software programs that we’ve built to support it.   Additionally, you will: - Proactively support Middleware technologies. - Assist with new environment build-outs for various applications - Build and maintain automation workflows - Patch and upgrade systems to reduce tech deficit - Organize and implement initiatives related to vulnerability management to resolve issues for Apache, Java, Tomcat, and other application servers - Assist in managing the configuration management database (CMDB) along with validating metrics coming from automation and monitoring tools - Work on ServiceNow requests and incidents to learn what it is like to do Infrastructure-related support from day to day perspective, that usually will consist of working with many different application teams in BTS to help them with their JVM needs and associated platforms.

Berkley Technology Services (BTS) has a job opportunity available for a Lead Information Security Engineer to join our team!     We’re looking for a versatile and hands-on engineer with cross-vertical technical expertise encompassing penetration testing strategy and execution, vulnerability management, static code analytics, and policy compliance. Here, you’ll sit directly at the intersection of technical innovation and business engagement. You’ll actively partner with our engineers along with our Security Management and Senior Leadership teams to lead initiatives across our highly distributed, multi-national footprint.   You’ll engage in both project execution and project leadership, working side by side with our Director of Vulnerability Management to ensure the fluid continuity of compliance programs across the enterprise. And as we continue to standardize our security posture, you’ll have opportunities to influence change and see the impact of what you’re doing each and every day to secure our global infrastructure.    Key functions include but are not limited to the following: - Lead initiatives and projects to support and enhance our application security initiatives which include penetration testing capabilities and static code - Bring your ideas forward, evaluating how to optimize the tools we’re using and exploring technologies that could continue to enhance our security posture and ensure solutions scalability - Develop and lead projects to continually analyze source code, pinpointing and remediating potential vulnerabilities upon discovery - Manage compliance scanning process across the enterprise to identify and remediate potential risks and vulnerabilities as expeditiously as possible - Continuously communicate that status of our security compliance projects and programs to provide updates and obtain buy-in from global engineering, business, security management, and senior leadership teams