The Support Analyst I is responsible for providing day-to-day technical support to customers for a range of hardware and software related systems.  They are responsible for resolving and/or escalating complex and unique technical incidents as well as fulfilling service requests within specified SLA’s.  They will respond to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. They provide effective and timely resolution of users’ problems, queries or complaints.  Their daily responsibilities also encompass desktop and laptop imaging, desktop and laptop inventory management, mobile...

As a Staff Engineer, Cloud - you will be a key driver in advancing the technical excellence of our cloud infrastructure on the Azure platform. You will leverage your extensive hands-on experience in Azure core infrastructure components, Kubernetes and Terraform to design, optimize, and manage complex cloud solutions. Collaborating closely with teams, you will have the opportunity to set and enforce best practices, ensure scalability, reliability, and security of our cloud environment, and see projects to successful completion.   - Lead the design implementation of Cloud based...

The internship program at Berkley Technology Services provides highly motivated and qualified students with opportunities to gain first-hand experience, receive valuable on-the-job training and heighten business knowledge. Participating candidates will collaborate side by side with BTS employees in a variety of positions to complete challenging projects and tasks. Interns will have the chance to learn roles outside of the space they work in and get exposure to BTS as a whole. You will get the opportunity to interact with all levels of management, including personal interactions with all our Senior Leaders. The insight and knowledge you will gain will not only span technology, but the insurance...

As the Change Manager you will take ownership of a portfolio of companies undergoing significant transformation initiatives, and play a pivotal role in driving organizational change, fostering innovation, and ensuring successful outcomes for each company within the portfolio. This position requires a strategic thinker with a proven track record in change management, a deep understanding of organizational dynamics, and the ability to navigate complex business landscapes.   - Ownership of the change portfolio, overseeing and coordinating transformation initiatives...

The Sr. Network Engineer designs significant new system functionality with a consideration of performance, stability, and supportability.  Reviews and provides feedback on business requirements to fully leverage technology to improve business functions.  Defines standards and design patterns / paradigms for system development within a team.   Actively participates in the planning and implementation of systems, infrastructure, and related hardware and software. Provides advanced troubleshooting for infrastructure, networking, load balancing, security, and application issues.  Provide project architecture and oversight with in-depth technical expertise on...

As Director, Cloud Engineering, you will be responsible for developing a rigorous cloud product roadmap, enablement of cloud services and automation to enable business strategies and ensure public cloud solutions are optimized for cost and functionality. Develops and drives cloud service patterns and models (IaaS, PaaS, SaaS) along with the introduction of new emerging technologies and public cloud services, cloud adoption plans, cloud application design, and cloud management and monitoring strategies.

The Sr. Software Engineer role will be providing overall requirements gathering, design, development and support of CRM and marketing applications for the various subsidiaries of the corporation.   Key functions include but are not limited to: - Demonstrates a robust understanding of all the business processes and system interfaces of a CRM and marketing system. - Designs significant new system functionality with a consideration of performance, stability, and...

We are looking for a Senior Software Engineer to serve as a technical leader on the CCM (Customer Communications Management) team. The Senior Software Engineer will utilize their skills to help build and design the modernization efforts for our Document Generation and Customer Communication platform. Additionally, this engineer will play a key role in supporting the current applications and infrastructure in place. They will collaborate closely with cross functional teams to align technology solutions with business needs and setting development standards to drive innovation and modernization standards.  

The Sr Director, Site Reliability Engineering (SRE) is responsible for developing and implementing a comprehensive strategy for site reliability, encompassing scalability, performance, and reliability improvements. The role will align SRE objectives with overall business goals and technology roadmaps. It will foster the spirit of continuous improvement to the SRE and position it to benefit the organizational objectives across the Berkley Corporation.  

The Solution Architect helps lead the organization in the planning, development, and application of solution architecture to achieve business objectives and strategies.  They align technical initiatives, principles, and practices with WRB’s strategic vision, goals, constraints, technologies, and tools.  They span business and technical strategies as well as provide detailed design recommendations to individual solutions.  This role understands the relationship between business processes and enabling technologies over a multi-year time horizon so that better recommendations and better decisions can be made.   

The GRC Issues Management Specialist reports to the Sr. Director of IT GRC and is located in either Urbandale, Iowa, Wilmington, Delaware, or remote would be available for the right candidate. This is an exciting role for a dynamic GRC professional to become an integral part of a global Fortune 400 (W.R. Berkley) Governance Risk and Compliance program’s operational activities. This role may be filled at the Manager level based on the one’s ability to be a thought-leader, highly qualified subject matter expert, and hands-on professional with the experience and know-how needed to guide and accelerate their respective program. This position...

The Systems Engineer II (Endpoint Engineering) is responsible for the design, documentation, implementation, and support of Windows Server based operating systems as well as Design, implementation, deployment, and support of desktop technologies. Regular job responsibilities will involve making design decisions, developing team standards, and documentation that is based on the goals of project initiatives and/or changing business needs. Research solutions providing functional and technical written evaluations of products and operating system upgrades and patches. Create desktop and laptop build processes. Strong critical thinking skills with the ability to identify and develop...

An Enterprise Architect helps lead the organization in the planning, development, and application of enterprise architecture to achieve business objectives and strategies.  They align technical initiatives, principles, and practices with WRB’s strategic vision, goals, constraints, technologies, and tools.  They are able to span business and technical strategies as well as provide detailed design recommendations to individual solutions.  This role understands the relationship between business processes and enabling technologies over a multi-year time horizon so that better recommendations and better decisions can be made.

W. R. Berkley organization is actively executing a transformation program to standardize our insurance processes, implement Guidewire core systems and modernize customer digital experience. This is a multi-year program that will impact most of our operations including underwriting, billing, rating, etc. The Program Manager will manage the end-to-end lifecycle of this large and complex program. S/he will work with the leaders of technology, operating units, data, change management and product governance in successfully implementing the program. S/he will also manage program risk identification and resolution to keep the program on track and able to deliver planned outcomes....

The Information Security Architecture Manager/Lead at BTS is entrusted with a critical role in sculpting our Global Information Security Architecture framework. This leadership role demands a hands-on approach in the architectural design, strategic implementation, and management of security technologies and processes across various technology platforms. This role is integral in ensuring alignment with the overarching Global Information Security Strategy at WRBC.This role is designed for a visionary leader eager to drive the future of information security architecture at a global scale, ensuring the protection and resilience of Berkley...

As the Vice President of IT Service Management and Client Services, you will be a key leader responsible for driving excellence in IT service delivery and ensuring exceptional client satisfaction. This hands-on leadership position requires a strategic thinker with a comprehensive understanding of IT service management principles and a strong focus on client relationship management. The successful candidate will lead a dynamic team, align IT services with business goals, and elevate the overall client experience through effective service delivery. This role is responsible for desktop support operations, help desk, Service Now suit of products, CMDB, problem management, incident management,...