The Support Analyst I is responsible for providing day-to-day technical support to customers for a range of hardware and software related systems.  They are responsible for resolving and/or escalating complex and unique technical incidents as well as fulfilling service requests within specified SLA’s.  They will respond to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. They provide effective and timely resolution of users’ problems, queries or complaints.  Their daily responsibilities also encompass desktop and laptop imaging, desktop and laptop inventory management, mobile...

The Support Analyst I is responsible for providing day-to-day technical support to customers for a range of hardware and software related systems.  They are responsible for resolving and/or escalating complex and unique technical incidents as well as fulfilling service requests within specified SLA’s.  They will respond to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. They provide effective and timely resolution of users’ problems, queries or complaints.  Their daily responsibilities also encompass desktop and laptop imaging, desktop and laptop inventory management, mobile...

The Information Security Developer will be responsible for designing, implementing, and maintaining the organization's information security systems, programs and security as code. They will work closely with architects, developers and business units to ensure the protection of sensitive data and minimize the risk of cyber-attacks. - Thorough understanding of all Security domains - Regularly collaborates with business partners to define Security solutions to mitigate ongoing threats. -

As a Staff Engineer, Cloud - you will be a key driver in advancing the technical excellence of our cloud infrastructure on the Azure platform. You will leverage your extensive hands-on experience in Azure core infrastructure components, Kubernetes and Terraform to design, optimize, and manage complex cloud solutions. Collaborating closely with teams, you will have the opportunity to set and enforce best practices, ensure scalability, reliability, and security of our cloud environment, and see projects to successful completion.   - Lead the design implementation of Cloud based...

The internship program at Berkley Technology Services provides highly motivated and qualified students with opportunities to gain first-hand experience, receive valuable on-the-job training and heighten business knowledge. Participating candidates will collaborate side by side with BTS employees in a variety of positions to complete challenging projects and tasks. Interns will have the chance to learn roles outside of the space they work in and get exposure to BTS as a whole. You will get the opportunity to interact with all levels of management, including personal interactions with all our Senior Leaders. The insight and knowledge you will gain will not only span technology, but the insurance...

As the Change Manager you will take ownership of a portfolio of

We are looking for a talented Senior Network Engineer

As Director, Cloud Engineering, you will be responsible for developing a rigorous cloud product roadmap, enablement of cloud services and automation to enable business strategies and ensure public cloud solutions are optimized for cost and functionality. Develops and drives cloud service patterns and models (IaaS, PaaS, SaaS) along with the introduction of new emerging technologies and public cloud services, cloud adoption plans, cloud application design, and cloud management and monitoring strategies.

The Sr Director, Site Reliability Engineering (SRE) is responsible for developing and implementing a comprehensive strategy for site reliability, encompassing scalability, performance, and reliability improvements. The role will align SRE objectives with overall business goals and technology roadmaps. It will foster the spirit of continuous improvement to the SRE and position it to benefit the organizational objectives across the Berkley Corporation.  

The Solution Architect helps lead the organization in the planning, development, and application of solution architecture to achieve business objectives and strategies.  They align technical initiatives, principles, and practices with WRB’s strategic vision, goals, constraints, technologies, and tools.  They span business and technical strategies as well as provide detailed design recommendations to individual solutions.  This role understands the relationship between business processes and enabling technologies over a multi-year time horizon so that better recommendations and better decisions can be made.   

The GRC Issues Management Specialist reports to the Sr. Director of IT GRC and is located in either Urbandale, Iowa, Wilmington, Delaware, or remote would be available for the right candidate. This is an exciting role for a dynamic GRC professional to become an integral part of a global Fortune 400 (W.R. Berkley) Governance Risk and Compliance program’s operational activities. This role may be filled at the Manager level based on the one’s ability to be a thought-leader, highly qualified subject matter expert, and hands-on professional with the experience and know-how needed to guide and accelerate their respective program. This position...

An Enterprise Architect helps lead the organization in the planning, development, and application of enterprise architecture to achieve business objectives and strategies.  They align technical initiatives, principles, and practices with WRB’s strategic vision, goals, constraints, technologies, and tools.  They are able to span business and technical strategies as well as provide detailed design recommendations to individual solutions.  This role understands the relationship between business processes and enabling technologies over a multi-year time horizon so that better recommendations and better decisions can be made.

W. R. Berkley organization is actively executing a transformation program to standardize our insurance processes, implement Guidewire core systems and modernize customer digital experience. This is a multi-year program that will impact most of our operations including underwriting, billing, rating, etc. The Program Manager will manage the end-to-end lifecycle of this large and complex program. S/he will work with the leaders of technology, operating units, data, change management and product governance in successfully implementing the program. S/he will also manage program risk identification and resolution to keep the program on track and able to deliver planned outcomes....

The Information Security Architecture Manager at BTS is entrusted with a critical role in sculpting our Global Information Security Architecture framework. This leadership role demands a hands-on approach in the architectural design, strategic implementation, and management of security technologies and processes across various technology platforms. This role is integral in ensuring alignment with the overarching Global Information Security Strategy at WRBC.This role is designed for a visionary leader eager to drive the future of information security architecture at a global scale, ensuring the protection and resilience of Berkley...

As the Vice President of IT Service Management and Client Services, you will be a key leader responsible for driving excellence in IT service delivery and ensuring exceptional client satisfaction. This hands-on leadership position requires a strategic thinker with a comprehensive understanding of IT service management principles and a strong focus on client relationship management. The successful candidate will lead a dynamic team, align IT services with business goals, and elevate the overall client experience through effective service delivery. This role is responsible for desktop support operations, help desk, Service Now suit of products, CMDB, problem management, incident management,...