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Company Berkley Technology Services
Location Name IA, Urbandale - 3840 109th Street
This position will be providing overall requirements gathering, design, development and support of one or more company applications for the various subsidiaries of the corporation.   Primary Duties & Responsibilities: - Demonstrates a robust understanding of all functional and technical aspects of a system. - Can produce significant new system functionality or defect resolution with minimal direction. - Creates design specifications that demonstrate an understanding of most interfacing systems and supported business processes. (can understanding business processes go to the developer/analyst) - Routinely proposes improvements to a system to improve supportability or usability. - Can perform adequate peer review on any changes in the system. - Can be consulted to provide recommendations to solve business issues based on experience and knowledge of current technology. - Demonstrates solid development processes including code review, documentation, and unit testing. - May provide rotating on-call support of production systems. - Ensure high-performing and scalable solutions by proactively monitoring and assessing various performance metrics both pre and post-implementation. - Provide end user mentoring and training in 1-1 and small group settings. - Partner with the various subsidiaries to create a vision for future advancement of our applications. - Travel for this position is approximately 5-10%.
ID
2021-4544
Primary Location
US-IA-Urbandale
Company Berkley Technology Services
Location Name IA, Urbandale - 3840 109th Street
This position will be providing overall requirements gathering, design, development and support of one or more company applications for the various subsidiaries of the corporation.   Primary Duties & Responsibilities: - Design and develop .NET software for commercial insurance systems - Demonstrates the capability to resolve routine problems within a system or process - Can produce significant new system functionality or defect resolution with minimal direction - Creates design specifications that demonstrate an understanding of most interfacing systems and supported business processes - Routinely proposes improvements to a system to improve supportability or usability - Can be consulted to provide recommendations to solve business issues based on experience and knowledge of current technology - Demonstrates solid development processes including code review, documentation, and unit testing - Participates in BTS (Berkley Technology Services) initiatives to support WR Berkley company implementations - Develops application enhancements based on requirements gathered from business users - Provides feedback on business requirements to improve business functions - Provides system, integration and process documentation - Analyzes and resolve application bugs - Provides high quality support for our customers - Work as a collaborative part of a development team, which includes interactions with business analysts, quality assurance and end user resources - May provide rotating on-call support of production systems - Ensure high-performing and scalable solutions by proactively monitoring and assessing various performance metrics both pre and post-implementation - Provide end user mentoring and training in 1-1 and small group settings - Partner with the various subsidiaries to create a vision for future advancement of our applications - Travel for this position is approximately 5-10%  
ID
2021-4538
Primary Location
US-IA-Urbandale
Company Berkley Technology Services
Location Name DE, Wilmington
Processes incoming and outgoing mail using automated mailing equipment.  Orders, receives, inventories, distributes and/or stores general supplies and equipment.  Coordinates shipping and receiving functions for the Wilmington office, as well as remote BTS locations.  Assistance in Facilities administration and building services.
ID
2020-4519
Primary Location
US-DE-Wilmington
Company Berkley Technology Services
Location Name DE, Wilmington
The IT Service Desk Analyst is responsible for resolving and/or escalating incidents as well as the fulfillment of service requests within specified SLA’s.   Primary Duties & Responsibilities: - Assist WRB users with day to day troubleshooting that they receive via our Call Center and via self-service inquiries. These calls could range from password help, application setting changes and how-to inquiries. - Escalating with detailed information when unable to resolve. - Help process new access requests for WRB proprietary applications, Software Installs, Cisco Phones and Active Directory accounts. - Provide great customer focused support.
ID
2020-4342
Primary Location
US-DE-Wilmington
Company Berkley Technology Services
Location Name DE, Wilmington
This position is responsible for the overall Information Security Program implementation within the organization including all information security verticals as well as regulatory compliance.  There will be a focus on cloud security strategies, technologies, and implementations in this role. Responsibilities include coordinating, tracking and reporting on the implementation of program components and alignment to regulatory requirements. Additional duties include development of meeting materials for executive governance committee meetings, technology team meetings, security architecture and strategy in all corporate domains.   This person will lead the development of the requisite governance committees to run information security including technology governance as well as architecture governance.
ID
2020-4254
Primary Location
US-DE-Wilmington
Company Berkley Technology Services
Location Name DE, Wilmington
The CMDB Engineer works closely with all technology departments and Berkley subsidiaries to design holistic solutions that benefit the enterprise.  Primary responsibilities include (1) Development, enhancement, and sustained support of the ServiceNow CMDB and Discovery Patterns (2) Continuous improvement and maturity of the Configuration Management Database (CMDB) and Discovery engine and Patterns, (3) Alignment of business goals with ServiceNow platform roadmaps.  Intimate knowledge of ITIL Framework is required in order to work with Operations, Infrastructure and Application teams, ITSM, and Change management departments.   Primary Duties & Responsibilities: Operations: - Supports existing ServiceNow Discovery patterns, probes, scripts, business rules, etc. - Supports CMDB Data Health and Accuracy, tracks and monitors issues in existing processes - Supports integrations between Discovery / CMDB and other internal systems - Supports any ITIL process that rely on CMDB; Change Management, Impact analysis, Asset Management, Vulnerability management, etc. - Creates documentation for new developments (presentations, gap analysis reports, process flow diagrams, procedures) - Works within all phases of the application lifecycle and best practices to include requirement gathering, design, development, testing (application code and user acceptance), and deployment. - Works with Configuration Item owners to sustain knowledge, data integrity, and relationships - Maintains thorough documentation for distribution and training - Performs regular audits on data, governance process, and relationships - Analyzation of the effectiveness of existing processes and creates gap analysis on a yearly basis - Performs regular configuration database maintenance and develops a CI archive policy - Establishes and enforces system standards - Provides CI reconciliation and data normalization as needed Continuous Improvement and Development: - Introduces CI lifecycle process automation to increase CI owner efficiency and improve data and relationship integrity - Develops new discovery patterns, probes, scripts, business rules where needed - Develops and deploys new integrations with internal / external systems to supplement CMDB - Enhances BSM mapping automation for Change Mgmt. impact analysis - Pursues opportunities for automating operational processes in the enterprise that rely on CI relationships - Collects and prioritizes CMDB enhancements for the organization - Identifies, discovers, and on-boards new configuration item classes that would increase business value - Leads and delivers key project-based initiatives that are based on Shared Services goals   Strategic: - Keeps up to date on ServiceNow roadmaps and aligns internal company processes to align - Stays informed of industry best practice and standards - Identifies, evaluates, and recommends technologies to achieve a more efficient and automated data population approach   Expectations: - Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations - Travel expectations: once per quarter for site meetings, training opportunities, etc. - Occasional off-hours support may be required for implementation of system changes
ID
2020-4150
Primary Location
US-DE-Wilmington
Company Berkley Technology Services
Location Name NY, New York - 757 Third Ave - 10th Floor
Solve and troubleshoot problems related to desktop computers, laptops, and different systems.  Install hardware and software systems on desktops and laptops.  Reviews service tickets and identify opportunities for improvement.  Work with and assist customers with installations, moves, adds, changes, refresh, testing and implementation of personal computer hardware/software systems for small projects.  Assists with problem determination and isolation of PC hardware/software networks. Utilizes help desk call tracking and problem resolution software and thoroughly documents problem resolution.  Resolves issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction. 
ID
2020-4130
Primary Location
US-NY-New York
Company Berkley Technology Services
Location Name DE, Wilmington
Position Summary The Command Center Manager will oversee the operational activities and services provided by Berkley Technology Services to ensure delivery in an effective, efficient, and professional manner, while pursuing operational excellence and maintaining a transformational vision.  The goal of the Command Center at Berkley Technology Services is to ensure maximum possible service availability through proactive/reactive event detection, technical resource engagement and issue remediation.  The Command Center functions as the 24x7x365 nerve center for the company’s physical and technical environments, observing and responding to monitoring events, job automation and customer requests.  These functions include all Data Center and W.R. Berkley company locations.
ID
2020-4128
Primary Location
US-DE-Wilmington
Company Berkley Technology Services
Location Name IA, Urbandale - 3840 109th Street
Position Summary The Middleware and Financial Engineering Manager position is responsible for providing leadership and direction for the engineering support of the Middleware and Financial applications supported by BTS.  This includes oversight of back end support, care and security of existing Middleware and Financial applications as well as extending use of those applications and design and implementation of new applications.  The manager will work closely with other Shared Services teams, application teams and business units to meet support and project goals.  The position is also responsible for managing the staff on both Middleware and Financial Engineering teams. Primary Duties & Responsibilities: - Overseeing a complicating environment of standalone and clustered application servers including design, build and implementation of systems in accordance to requirements and standards.   Improve upon existing system designs and automate processes. - Build, manage and develop a team of Middleware engineers including hiring, mentoring, and performance appraisals.  - Ensure team is trained properly and is current on Middleware and Financial Application support product trends and innovations. - Maintain the portfolio management system accurately to reflect the priorities of the team, also acting or supplying a project manager for team related projects as needed. - Create and adhere to a yearly budget for team and providing estimates for projects. - Provide vendor management for all Middleware and Financial App related vendors including working with Finance on support contracts. - Oversee creation and maintenance of related roadmaps for each team and supported technologies and strategic direction. - Ensure each team has proper tools for its administration, monitoring and reporting tasks and that they are being used for providing key metrics and capacity planning. - Coordinating critical issue resolution as required. - Assist with providing Middleware related technologies for disaster recovery and high availability and ensure they are properly used and tested according to business requirements. - Off-hours work (evening, weekend) as required by change control procedures and priorities. - Majority of time is spent reviewing and implementing multi-year strategies for individual teams, systems, or projects. - 70% or less time is focused within directly managed teams. - Directs work at an objective / goal level across a small number of teams through formal authority. - Travel to BTS Datacenter site and company sites as requested. (<5% of time)
ID
2020-4127
Primary Location
US-IA-Urbandale
Company Berkley Technology Services
Location Name DE, Wilmington
As a Software Engineer, you will be responsible for the technical implementation of the ecosystem – the tools to develop applications that work with Guidewire’s ClaimCenter, and how it fits in with our organizational strategy. In addition to being highly technical, you should be able to play a key role in code delivery and provide hands-on delivery guidance.   - Experience developing large, complex projects on the Guidewire ClaimCenter platform - Experience developing project components from ideation to execution - Must develop and execute unit test cases and conduct peer code reviews in the Guidewire platform - Ability to estimate effort needed to integrate new solutions/applications with other systems - Ability to propose creative technical solution to business problems
ID
2020-3914
Primary Location
US-DE-Wilmington
Company Berkley Technology Services
Location Name IA, Urbandale - 3840 109th Street
This position will play a key role in success of business critical projects by defining overall solution architecture focusing on all domains of architecture including non-functional domains of the solution.  This role may have responsibilities for multiple programs or projects at the same time. Most project resources are responsible for a single system with regard to things like re-usability, risk reduction, and simplicity. This role is responsible for representing these same types of interests with the overall solution in mind while balancing against the delivery timelines and budget.  This role may also be pulled in to take on the responsibility of new technology research and implementations. This role will also maintain and socialize the long term roadmap and provide long term strategy for different technology platforms at different times.   
ID
2019-2915
Primary Location
US-IA-Urbandale

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