An Enterprise Architect helps lead the organization in the planning, development, and application of enterprise architecture to achieve business objectives and strategies.  They align technical initiatives, principles, and practices with WRB’s strategic vision, goals, constraints, technologies, and tools.  They are able to span business and technical strategies as well as provide detailed design recommendations to individual solutions.  This role understands the relationship between business processes and enabling technologies over a multi-year time horizon so that better recommendations and better decisions can be made.   Enterprise Architects have a history of working at a detailed level with various technologies in various roles and often move into an Enterprise role after serving in several other architect roles designing, implementing, and maintaining a variety of systems and tools using a diverse set of technologies.   An Enterprise Architect is also an active member of the WRB Architecture Community.  They are aware of and engage with other architects for consultation on projects or efforts.  They are also aware of and contribute to patterns, standards, best practices, proofs-of-concept, tool evaluations, mentoring, and continuous improvement   Technical Strategy - Contribute to the business strategic planning process by providing input on key initiatives, priorities, and dependencies toward the creation of roadmaps. - Contribute to overall 3-5-year architecture strategy, including technology investment and lifecycle goals. - Maintain contact with vendors, industry peers, and professional associations to keep informed of existing and emerging industry trends, standards, and technologies.   Consulting / Guidance - Become familiar with enterprise business strategy and context while providing aligned recommendations and solutions. - Provide consulting and guidance services to development and infrastructure teams as well as other architects in the development of solutions. - Present recommendations and solutions clearly and concisely to multiple audiences (BTS and business/segment VP+ management); emphasizing capability development and value creation over technology specific results.   Leadership - Influence business partners, technical groups, and management on technical strategy, priorities, and timelines. - Lead architecture projects and technical adoptions across BTS and WRB; effectively manage change management for impacted groups. - Be visible and inspire others to engage with and follow WRB’s technical strategy.   Patterns and Standards Development - Identify pattern and standard gaps and determine potential options to address. - Research, develop, and drive the adoption of design patterns and standards. - Perform technology and tool evaluations, including proof-of-concept and feasibility analysis. - Provide a catalog of design patterns and standards and socializing them with the architecture community. Governance - Participate in the architecture review process for patterns, standards, and solutions. - Rationalize technology and tool recommendations. - Is aware of and an advocate for patterns and standards (esp. in Infrastructure, Data, and Security domains). - Contributes to the vendor selection process.   Community of Practice - Contribute to the architecture community by participating in online forums, developing standards, patterns, solutions design documentation, and white papers which are shared across the community. - Develop strong relationships with other business and technical teams and mentor less experienced developers and/or engineers in the development of their skills.  

The DevOps Staff Engineer will play a visible and influential leadership role to evolve and maintain our Azure environments and services.  This role is intended to be a technically deep resource that seeks to implement automation through infrastructure and development pipelines and act as the subject-matter-expert for Azure tools and services.  This resource will also leverage best practices for configuring and maintaining Azure resources, including VMs, databases, and storage.  This role helps establish technical standards and patterns, creates tools and automated workflow capabilities, and builds cloud ecosystems that foster a high degree of innovation and enablement.   Staff Engineers lead deep, complex, or high-risk technical projects, and control the communication around them.  They support the organization by providing context and technical direction, defining technical specifications, and documenting processes.  They also play an important coaching and mentoring role by sharing best practices with other engineers and creating new opportunities for their growth.  They contribute to technical performance reviews, aiming to improve the technical capacity of the entire engineering organization.   Solutions Development - Facilitate innovation by leading Azure-based projects for the enterprise; including migrations from on-premises, CICD pipelines, rehydration practices, managing containers, cloud security, and elastic computing. - Work with development teams, DevOps teams, and InfoSec teams on building technical solutions that leverage established patterns for Azure and follow architecture strategies and guidelines. - Establish and implement cost containment practices that provide robust guardrails and effectively balance developer productivity with controlling consumption-based cost challenges. - Help evolve Azure solutions to a self-service deployment model. - Rationalize technology and tool recommendations. - Integrate solutions into the larger technical ecosystem to maximize impact and value. Patterns and Standards Development - Identify pattern and standard gaps for Azure development and/or administrative services and determine potential options to address. - Research, develop, and drive the adoption of cloud-based design patterns and standards; align to Azure best practices. - Perform Azure technology and tool evaluations, including proof-of-concept and feasibility analysis. - Maintain contact with vendors, industry peers, and professional associations to keep informed of existing and emerging Azure trends, standards, and technologies. - Publish thorough documentation of Azure standards/patterns and drive adoption across business and technical areas. Operations and Support - Troubleshoot incidents, identify root cause, and implement automated preventative measures (e.g., “self-healing”) for Azure infrastructure, tools, and services. - Help manage and maintain Azure environments in accordance with corporate, security, and compliance standards. - Develop and implement Azure service health and operational monitoring, including performance, availability, capacity utilization, redundancy, and cost. Leadership and Mentoring - Contribute to the internal cloud and architecture communities by participating in online forums, developing standards and patterns, and documenting solutions designs, which are shared across the community. - Develop strong relationships with other business and technical teams and mentor less experienced developers and/or engineers in the development of their cloud skills. - Participate in prioritization and other DevOps work planning activities. - Be visible and inspire others to engage with and follow WRB’s cloud and technical strategies.

The Sr. Data Engineer will be providing data development at an advanced complexity level such as ETL, cube creation, adhoc and management reporting, dashboard and data extract creation. This individual will work within a team environment that provides data resource development and support for several companies.  They will be responsible for analyzing, designing and coding solutions for rapidly growing companies supporting the property & casualty insurance industry.   - Requires an in depth understanding of insurance related reporting and insurance company operations - Demonstrates a robust understanding of all the business data processes/processing, system interfaces, and where/how that data is used, and the related data structures - Design and implementation of ETL process, data structure and the analytical/operational reporting environment - Can design significant new system functionality with a consideration of performance, stability, and supportability - Thorough understanding of industry best practices. Includes but not limited to modeling, workflow and presentation - Design and implement data extracts both inbound and outbound for internal and - external sources - Requires strong organizational and communication skills - Demonstrates problem-solving skills that span the application, middleware, and infrastructure levels - thorough upstream/downstream impact analysis - Assists in defining standards and design patterns/paradigms for data processes and/or structures for development within a team - Provides guidance on BTS development standards and quality expectations to BTS or company resources entering the job family - Demonstrates understanding of data processes and/or structures - Will be required to communicate directly with employees at all levels up to the senior level, within company and client companies - Will provide mentorship to others - Will develop sphere of influence with other teams - Will be required to communicate and coordinate within the team - May be responsible for on-call rotation - Some travel required up to 20%

The primary responsibility of IT Project Manager is to manage IT projects in primarily the Infrastructure, Architecture, Service Management and Information Security core services disciplines.  Responsibilities include working with key project sponsors / stakeholders to develop project plans, following Waterfall, Agile or Hybrid project methodologies, setting up project teams, and ensuring that projects are managed efficiently to budget and deadlines.  Ability to build strong working relationships with sponsors, stakeholders and team members is key to gaining the trust needed for successful project delivery.   - Manages both Waterfall and Agile projects (or hybrid of both) from original concept through to final implementation - Ability to take a large scope of work and break down into smaller logical chunks of work to deliver value to the stakeholders / customers early and often - Build detailed project plans through collaboration with cross functional teams - Manage scope, budget, risks, issues, roadblocks, deliverables and schedules of individual project tasks - Assign project tasks and coordinates resources - Monitor team dynamics and team accountability related to delivery commitments - Provide consistent and comprehensive status reports, project updates, and ongoing cost analyses, significant issue management, and communication with business lines and technology management levels. - Write and distribute audience appropriate communications - Customer Experience - Learn and empathize with our customers. Partner with key stakeholders to provide thoughtful leadership to influence outcomes. - Deliver results - Ability to thrive and produce results in a fast-paced environment. Ability to pivot and adapt to changing priorities - Travel required: estimated to be 25-40% on an annualized basis (travel will be a factor of where the employee is located relative to the sites of company and the corporate operating companies engaged in a particular systems initiatives).

The Network Operations Center (NOC) Analyst will be responsible for monitoring and technical troubleshooting equipment within the Data Center.  This group will handle Level 1 troubleshooting for many areas including:  Windows Server, LAN/WAN Networking, Unix/SAN, Security, Wireless and VoIP.  In addition, this group will be responsible for physical installation of all equipment in the Data Center environment. - Will monitor and maintain systems in a 24x7x365 highly available production environment. - Provide systems monitoring, reporting, incident handling and troubleshooting of complex technical environments. - Excellent Level 1 technical knowledge in one or more areas (Network, Wintel, Unix, SAN, VM/VDI, Security). - Monitor ongoing operations and IT infrastructure performance with applications set to anticipate IT service problems (SolarWinds, Fluke, AppDynamics, StruxureWare, etc.). - Rack/stack equipment in the Data Center. - Maintain and update Data Center Infrastructure Management (DCIM) application – StruxureWare. - Monitor and respond to events within the Building Automation System (BAS). - Update and maintain documentation associated with processes and procedures (run books). - Assist with efforts to identify root cause and recommend solutions. - Maintain and update all Data Center design documentation. - Work with Facilities to provide Data Center power, cooling and structured cabling requirements. - Physical installation (include cable/label) of all Infrastructure in Data Center environment. - Coordinate with management all maintenance work scheduled in the Data Center. - Identify areas for process and efficiency improvement within the Data Center and Enterprise; recommend prioritized enhancements and oversee implementation. - Ensure that systemic issues have appropriate resolution paths. - Identify and document root cause for each event. - Document and communicate event information using ITSM tool (ServiceNow) and email. - Excellent interpersonal, written and verbal communication skills. - Performs all other related duties as assigned.  

As a Product Manager, you will be responsible for building software products that delight our customers and advance our business interests. Specifically, you will own the vision, strategy, design, and execution of a technology product, while also building consensus across your stakeholders and teammates.   Beyond that, we’re looking for someone with a high degree of ownership. And the way we tend to define ownership is in terms of your willingness to look critically at yourself and make changes. Problems are inevitable, and you are going to fail a lot. We are looking for people who will take responsibility for failures, learn from them, and reinvest that learning in their work.   What your day will look like - Delivering Results. You will curate the best ideas, hypothesize their value, and implement the most promising of them. You will constantly re-assess what we have built to make sure we are realizing actual value. - Focusing on the Data. You will establish OKRs that define our goals and quantify our results. You will regularly review your indicators for actionable insights and you will host OKR Reviews to create cross-functional alignment. - Understanding Our Customers. You will keep yourself and our team highly exposed to customer feedback. You will use this exposure to anticipate customer needs and constantly improve their experiences. - Saying No. You will help us choose the right problem to solve next. You will consistently weigh short and long term trade-offs while keeping a healthy bias toward the long term. - Challenging Status Quo. For various processes, you will understand what we do and why we do it. Then you will work across Business, Operations, Design, Data, and Engineering teams to reimagine how.

The Director, DevOps provides leadership to help guide the enterprise through its public cloud transformation initiatives, including CICD pipeline creation and management, Kubernetes administration, establishing robust security practices, and migrating on-premises applications, tools, and capabilities.  They bring knowledge of single, hybrid, and multi-cloud operations, cost modeling, scalability, security, sandboxing, containerization, elastic computing, and high-availability solutions to assist in designing, building, and implementing the next generation of systems here at WRBC.   This role collaborates with internal business and technical stakeholders to partner on migration activities and new development within the public cloud environment.  They are responsible for assessing application and organization maturity and readiness for working within the public cloud and working with teams to close technical and personnel gaps.  The Director, DevOps establishes technical standards and patterns, creates tools and automated workflow capabilities, and builds cloud ecosystems that foster a high-degree of innovation and enablement.   This person will also be responsible for the day-to-day leadership and management of a DevOps Engineering team, including recruiting, training, mentoring, and performance management.   Technical Strategy - Own and drive overall 1-3-year enterprise cloud strategy, including technology investment and lifecycle goals. - Collaborate with key stakeholders, including Enterprise Architecture, Infrastructure, and Information Security teams to create and validate the strategy. - Maintain contact with vendors, industry peers, and professional associations to keep informed of existing and emerging industry trends, standards, and technologies.   Leadership - Partner with business leaders and organizational stakeholders who seek actionable recommendations to make investment decisions about cloud technology and their readiness to embrace it. - Provide day-to-day leadership and management of the Cloud Services DevOps Engineering team and position it to become an internal resource, offering services and skills to support the development and execution of business strategy in the cloud. - Build and foster a healthy team culture; one that emphasizes collaboration and innovation. - Recruit for and develop the skills and competencies of the team; including building the technical and behavioral competencies needed to support our overall technology strategy; establish a robust cloud training program. - Builds and maintains strong relationships across the business and technical organizations across WRBC. - Partner with WRBC business leaders and organizational stakeholders to make sound investment decisions regarding cloud technology and their readiness to adopt it. - Be visible and inspire others to engage with and follow WRBC’s cloud and technical strategies.   Patterns and Standards Development - Identify pattern and standard gaps for cloud development and/or administrative services and determine potential options to address. - Research, develop, and drive the adoption of cloud-based design patterns and standards, including high availability, load balancing, auto-scaling, and disaster recovery. - Perform cloud-based technology and tool evaluations, including proof-of-concept and feasibility analysis.   Solutions Development - Facilitate innovation by leading cloud-based projects for the enterprise; including migrations from on-premises, CICD pipelines, rehydration practices, managing containers, cloud security, and elastic computing. - Work with development teams on building technical solutions that leverage established patterns for the cloud and follow architecture strategies and guidelines. - Establish cost containment practices that provide robust controls and effectively balance developer productivity with managing consumption-based cost challenges. - Evolve cloud solutions to a self-service deployment model. - Rationalize technology and tool recommendations. - Integrate solutions into the larger technical ecosystem to maximize impact and value.   Community of Practice - Contribute to the internal cloud and architecture communities by participating in online forums, developing standards and patterns, and documenting solutions designs, which are shared across the community. - Develop strong relationships with other business and technical teams and mentor less experienced developers and/or engineers in the development of their cloud skills.

Berkley Technology Services (BTS) is hiring an IT and Security Risk Manager reporting to the Vice President of IT GRC and will be located in either Urbandale, Iowa, or Wilmington, Delaware. This is an exciting role for a dynamic GRC leader dedicated to leading a global Fortune 300 (W.R. Berkley) Governance Risk and Compliance program’s operational activities. This role may be filled at the Director level based on the candidate’s ability to be a thought-leader, highly qualified subject matter expert, and hands-on professional with the experience and know-how needed to guide and accelerate their respective programs.   Working in concert with Information Technology and Information Security functions the IT and Security Risk Manager will develop and/or enhance our IT Risk Management methodology and processes as it relates to Information Technology and Information Security risks. This role will work with both technology and business personnel to engage in both top-down and bottom-up assessments as it relates to our controls, processes, and architecture to both qualitatively and quantitatively assess risk. The role will also help build out standard/repeatable processes to provide transparency and scalability to our IT Risk Management program. To do this, you’ll be hands-on and help lead other IT GRC professionals dedicated to the mission and vision of Berkley IT GRC operations.   Key functions include but are not limited to: - Understand and implement operational automated processes for GRC programs, tasks, and activities through system integrations and data aggregation. - Review and assess both on-premise and cloud technology as it relates to GRC activities - Development of IT risk assessment framework and methodology, to mature risk assessment processes, techniques, and templates to ensure a well understood and scalable approach to IT risk, including metrics and reporting. - Lead outreach efforts across Information Technology, Information Security, and Business Management to provide insight into the risk appetite and current risk posture. - Perform scheduled and ad-hoc risk assessments as it relates to IT General Controls, Security Controls, System/Network Architectures, and/or Privacy Controls, including the creation and monitoring of appropriate remediation plans. - Assist in the development and communication of our overall ITGRC framework, especially for IT Risk Management activities such as risk scenarios assessments, risk control assessments, technology reviews, security reviews, and third-party reviews, - Understand and ensure compliance with regulations such as NY CCR Part 500 Cyber Security Regulation, General Data Protection Regulation (GDPR), Sarbanes-Oxley (SOX), SWIFT, and/or California Consumer Privacy Act (CCPA). - Fluent in using GRC/IT Risk technologies and frameworks such as Archer, ServiceNow, FAIR, NIST, and ISO. Utilization of advanced Excel functions and scripting/querying tools, as needed.

The Information Security Developer will be responsible for designing, implementing, and maintaining the organization's information security systems, programs and security as code. They will work closely with architects, developers and business units to ensure the protection of sensitive data and minimize the risk of cyber-attacks. Key functions include but are not limited to: - Thorough understanding of all Security domains - Regularly collaborates with business partners to define Security solutions to mitigate ongoing threats. - Coordinates the security planning and delivery of multi-year, multi system solutions for one or more operating units. - Problem management - diagnosis, root-cause elimination activity, escalation, tracking and permanent resolution of complex incidents - Design, develop, and implement security systems and programs. - Conduct risk assessments and identify potential security vulnerabilities. - Participate in incident response and disaster recovery planning.

As a Product Manager, you will be responsible for building software products that delight our customers and advance our business interests. Specifically, you will own the vision, strategy, design, and execution of a technology product, while also building consensus across your stakeholders and teammates.   Beyond that, we’re looking for someone with a high degree of ownership. And the way we tend to define ownership is in terms of your willingness to look critically at yourself and make changes. Problems are inevitable, and you are going to fail a lot. We are looking for people who will take responsibility for failures, learn from them, and reinvest that learning in their work.   - Delivering Results. You will learn how to curate the best ideas, hypothesize their value, and implement the most promising of them. We will ask you to constantly re-assess what we have built to make sure we are realizing actual value. - Focusing on the Data. We will assign you Objectives and Key Results (OKRs) that define your goals and quantify the results we aim to achieve. We will ask you to regularly review your indicators for actionable insights and to present your findings to stakeholders during OKR Reviews. - Understanding Our Customers. We will ask you to routinely expose yourself to customer feedback. You will use this exposure to anticipate customer needs and constantly improve their experiences. - Saying No. We will teach you how to choose the right problem to solve next. You will learn how to say no to things and to weigh short and long term trade-offs while keeping a healthy preference for long term solutions. - Challenging Status Quo. For various processes, we will expect you to understand what we do and why we do it. Then we will ask you to work across Business, Operations, Design, Data, and Engineering teams to reimagine how.

  Consults with client companies to gather business requirements to bridge the needs of the business with the use of IT.  This includes determining client and organizational needs, system and operational requirements, downstream system impacts, and legal compliance obligations.   - Works with end users and internal staff to develop and translate business requirements for project deliverables. - Answers developer and end user questions through the development life cycle. - Completes functional testing on assigned projects. - Develops customer relationships and has understanding of how corporation/company operates. - Clarifies and escalates issue gaps through the change control process. - Provides end-user training and product presentations. - Suggests improvements in processes used for requirements gathering, design specifications, and software implementations. - Some travel required up to 15%.

As an Intern our Berkley Technology Services (BTS) Collaboration Technologies team, you’ll gain exposure to a suite of cloud technologies that spans Microsoft Office 365, SharePoint, Teams, One Drive, and more.  You’ll partner with a team of engineers with expertise across each of these verticals to directly support those systems, learning the technologies themselves and the dependencies that need to be considered in order to ensure a healthy IT platform. You’ll also engage directly with end-users, considering their needs along with those of the business to suggest and support opportunities to improve business processes that drive our bottom line.     Some of your key projects could include: - Assisting with the administration of our SharePoint Online and Teams platforms, which would include some design and development work along with opportunities to introduce process improvements. - Ensuring newly identified measurements are added to our Shared Services Dashboard. - Supporting Microsoft 365 Administration projects that related to our messaging and mobility platforms, ensuring our users are able to connect their mobile devices to consume and securely access internal sites and applications. - Managing the team’s SharePoint site, retiring older documents, ensuring updated documents become Service Now Knowledge articles, and creating new process documentations for incorporation into technical support workflows. - Gaining direct exposure to SharePoint workflows such as Power Automate and other workflow automation tools. - Provisioning and integrations to business processes.

The Identity and Access Management Systems Engineer is responsible for all IAM related activities and architecture, including support and care of existing IAM systems. Design and build of new systems, working closely with shared services teams, applications teams, and business units to meet support and project goals.   Primary Duties & Responsibilities: - In-depth experience with Okta, Federation, SSO & MFA technologies - Creation and Continuous Improvement on RBAC for both on prem and Azure functionality - Scripting (PowerShell) / Automation of I&AM Practices - ADFS Experience - understanding and ability to communicate the access control mechanisms for REST API’s - Serve as liaison to vendors (e.g. Microsoft, Okta,etc ) to facilitate problem resolution. - Work with application teams to understand Okta and SSO integration abilities - Participate in an IAM strategy and roadmap for enterprise stakeholders. - Serve as an Engineer on engagements and work directly with Project Management, Account Management, and Customer teams. - Ability to speak confidently about the role of authn and authz - Develop the planning, and assist in the implementation of policies and procedures to ensure system provisioning and maintenance is consistent with company goals, industry best practices, and regulatory requirements. - Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts. - Exposure with NTLM, Windows-Integrated Auth, Kerberos - Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance. - Participate and adhere to defined incident, problem and change management best practices. - Proficient communication skills particularly across functional technical areas. - Mentor and cross train other team members in key skill sets.

Berkley Technology Services (BTS) has a job opportunity available for a Lead Information Security Engineer to join our team!     We’re looking for a versatile and hands-on engineer with cross-vertical technical expertise encompassing penetration testing strategy and execution, vulnerability management, static code analytics, and policy compliance. Here, you’ll sit directly at the intersection of technical innovation and business engagement. You’ll actively partner with our engineers along with our Security Management and Senior Leadership teams to lead initiatives across our highly distributed, multi-national footprint.   You’ll engage in both project execution and project leadership, working side by side with our Director of Vulnerability Management to ensure the fluid continuity of compliance programs across the enterprise. And as we continue to standardize our security posture, you’ll have opportunities to influence change and see the impact of what you’re doing each and every day to secure our global infrastructure.    Key functions include but are not limited to the following: - Lead initiatives and projects to support and enhance our application security initiatives which include penetration testing capabilities and static code - Bring your ideas forward, evaluating how to optimize the tools we’re using and exploring technologies that could continue to enhance our security posture and ensure solutions scalability - Develop and lead projects to continually analyze source code, pinpointing and remediating potential vulnerabilities upon discovery - Manage compliance scanning process across the enterprise to identify and remediate potential risks and vulnerabilities as expeditiously as possible - Continuously communicate that status of our security compliance projects and programs to provide updates and obtain buy-in from global engineering, business, security management, and senior leadership teams