The Associate Support Analyst is responsible for providing day-to-day technical support to customers for a wide-range of hardware and software related systems. Associate Support Analysts will respond to calls, emails and service requests within specified SLA’s.  They will respond to and diagnose problems through discussions with users, which includes trouble shooting, fault rectification and problem escalation. They will provide effective and timely resolution of users’ problems, queries or complaints utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of...

As a Software Development Intern at Berkley Technology Services (BTS), you’ll support the continued evolution of a Java based policy administration platform. This enterprise platform is leveraged by multiple W.R. Berkley Corporation (WRB) member companies to enable underwriters to perform clearance, along with issuing quotes, binders and policies for various lines of insurance. On our team, you won’t be limited to the front-end or back-end; your role offers exposure to the full stack, helping you connect the requests we receive to the application features we build. With us, you’ll get to see the impact of your work on the business, every day.

The Lead Software Engineer is responsible for the design, development, modification, analysis and implementation of software programming applications for the various subsidiaries of the corporation.  They are responsible for updating and/or enhancing existing software capabilities applying principles and techniques of computer science, engineering, and mathematical analysis.       Key functions include but are not limited to:   - Architect and design...

As a Site Reliability Engineer (SRE), you will play a crucial role in ensuring the reliability, scalability, and performance of our software systems. Collaborating closely with cross-functional teams, you will set and enforce SRE best practices, ensuring the scalability, reliability, and security of our cloud and on-premises environments. This technically broad role requires a strong understanding of the entire technology stack (network, storage, OS, virtualization, database, development, applications) to observe, monitor, troubleshoot, and automate activities within the Berkley environment.   - Define and Track...

The ITSM Developer is responsible for the development and sustained support of the ServiceNow IT Service Management tool suite, Jira Cloud platform, and the Configuration Management Database (CMDB). The ITSM Developer will provide on-going technical assistance and provide solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges. The ITSM Developer will provide technical assistance for software configuration/customization, workflow administration, custom scripting and third-party software integrations.   Lead...

The DevOps Director plays a visible and influential leadership role to maintain and evolve our application development and infrastructure administration practices.  They help lead the creation and support of development and internal CICD pipelines that limit human interaction with production systems, ensure code quality, and enable reproducibility across builds.  They enable development teams to deploy services on-demand and ensure that proper screening and testing of the code takes place within the pipelines. They also enable platform teams to build infrastructure and deploy configurations without traditional administrative access.  This role also has responsibility for...

We are seeking a dynamic Senior Engineer II - Identity and Access Management (IAM) with a strong background in IAM technologies, including Microsoft EntraID, Okta Auth0, Certificate Lifecycle Management (CLM), and Active Directory. The ideal candidate will actively engage in the planning, architecture, and execution of IAM systems, serving as a pivotal liaison between the organization and key vendors. This role demands a proactive approach to problem resolution, the ability to lead projects, and a commitment to collaborating with project managers and technical teams to deliver customer-centric...

The Senior Manager, QA Engineer is responsible for broadly establishing QA capability, including supporting the design and implementation of Guidewire InsuranceSuite, with experience in PolicyCenter, Claims Center and Billing Center, for our commercial insurance business. This role requires establishing and growing leading fit-for-purpose QA practices, designing, and implementing testing strategies, and ensuring the highest quality standards are met for all IT systems, applications, and software releases.  

A Staff Engineer at Berkley is the continuation of an individual contributor role that begins to focus on the scaling of engineering. The person in this role is responsible for the design, development, modification, analysis and implementation of software programming applications for the various subsidiaries of the corporation.  They are responsible for updating and/or enhancing existing software capabilities applying principles and techniques of computer science, engineering, and mathematical analysis.   

The Manager, Software Development Engineering will be responsible for providing leadership and direction for all aspects of development, implementation, integration and support decisions impacting an application or system. Direct project planning and execution, develops strategies for creating and integrating new applications, and work with departments to determine technology needs and design solutions.     - Creates, reviews and implements multi-year strategies for individual teams, systems, or...

We are seeking a dynamic Sr Systems Engineer with a strong background in Identity and Access Management (IAM) technologies, including Okta, Auth0, and Microsoft EntraID. The ideal candidate will actively engage in the planning, architecture, and execution of IAM systems, serving as a pivotal liaison between the organization and key vendors. This role demands a proactive approach to problem resolution, the ability to lead projects, and a commitment to mentoring technical staff. Collaboration with project managers and technical teams to deliver customer-centric solutions, including the presentation of design and deployment strategies, is essential. This role requires a proactive stance on...

Berkley Technology Services (BTS) is hiring an IT GRC Analyst (IAM/DLP) reporting to the Director, IT Regulatory and Compliance and will be located in either Urbandale, IA/Wilmington, DE/ Irving, TX/ Manassas, VA. This is an exciting role for an IT GRC analyst to be part of a global Fortune 400 (W.R. Berkley) Governance Risk and Compliance program’s operational activities. This role may be filled at the Sr. Analyst level based on the candidate’s ability to be a thought-leader, qualified subject matter expert, and proven ability to help drive the program and requirements. Working in concert with other Compliance, Information Technology, Information Security, and...

We are seeking a dynamic and experienced Technical Product Manager to join our Sales & Marketing IT team and lead the development and optimization of our

The Vulnerability Management Application Security Lead works within Berkley’s Information Security team, interacting directly with stakeholders to address issues related to remediation of vulnerability scanning and assessment. The Vulnerability Management Analyst’s support activities are focused on helping key stakeholders understand their vulnerability results, providing guidance on the remediation of failing threats, and evaluating false positives.  

A Data Architect at Berkley Technology Services is a visionary who designs and implements cutting-edge solutions that drive business operations, analytics, and data engineering forward. They are the crucial link between business and technical teams, translating business needs into actionable technical strategies and ensuring transparency for informed decision-making. By collaborating with other architects, they create comprehensive solutions that propel the entire organization. In this role, you'll set the standards and best practices that shape our data landscape. You'll evaluate...

Berkley Technology Services (BTS) is hiring a Sr. IT GRC Analyst.  They will report to the Director, IT Regulatory and Compliance. This is an exciting role for an IT GRC analyst to be part of a global Fortune 400 (W.R. Berkley) Governance Risk and Compliance program’s operational activities. Working in concert with other Compliance, Information Technology, Information Security, and Business Unit functions, the Sr. IT GRC Analyst will ensure our overall control environment and corresponding activities/controls are aligned to our policies, standards and/or relevant regulations. This role will focus on control assessments, from both a design and operating...

Join Our Innovative Insurance Data Team! We’re looking for a Senior Data Engineer with a deep understanding of insurance reporting and company operations. If you have a knack for mastering business data processes, system interfaces, and data structures, this is the role for you!   In this position, you’ll be tackling advanced tasks like ETL, cube...

The Information Security Software Engineer will be responsible for designing, implementing, and maintaining the organization's information security systems, programs and security as code. They will work closely with architects, developers and business units to ensure the protection of sensitive data and minimize the risk of cyber-attacks. - Design and implement robust, scalable, and secure APIs Integrations. - Collaborate with cross-functional teams to define API requirements and ensure seamless integration. - Maintain and enhance existing APIs to improve...