Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible. Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond. With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.

Berkley Technology Services: Right Team, Right Technology, Simple and Secure

The company is an equal employment opportunity employer.

As an IT Service Management Engineer Co-Op on our IT Service Management (ITSM) team, you’ll play a direct role in supporting the daily use and continued evolution of ServiceNow within our environment. At Berkley Technology Services (BTS), we employ the ServiceNow platform to support workflow task automation across the enterprise. The intern work side by side with our team’s software engineers and business analysts, IT support teams, and end-users within BTS and the broader W. R. Berkley family of companies to support system enhancements, testing, and technical support needs that directly impacts our delivery of systems and services across the enterprise. In doing so, she/he will have innumerable opportunities to learn about our company and the technologies that drive its success. Key Functions will include but are not limited to: 

• Participate in design, development, and implementation of solutions on the ServiceNow platform
• Create and/or update documentation in the code library
• Perform quality assurance testing on enhancements developed by team peers
• Troubleshoot and resolve break/fix issues that arise within ServiceNow
• Participate in the AGILE SAFe software development life-cycle processes

• Pursuing a degree and completed 1-2 years of your major in an IT-related degree with a preferred overall GPA of 3.0 or higher, previous work experience may substitute for education
• Demonstrated usage and understanding of web- based user interface, i.e. ordering from Amazon
• Hands on experience with scripting and programming (JavaScript, SQL, WMI, SSIS ETL, XML, HTML, and web services such as REST/SOAP APIs)
• Familiarity with Windows, UNIX, and Linux operating systems, a plus
• Strong analytical and problem-solving skills required
• Experience in requirements gathering, including experience in creating process documentation using MS Visio, a plus
• Excellent oral and written communication
• Must be able to communicate with technical and non- technical individuals and teams
• Self-motivation to learn new and unfamiliar technologies and/or tasks
• Prior co-op, internship, and/or on or off-campus experience preferred but not required