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Company Key Risk
Location Name TN, Nashville - 25 Century Blvd
This role focuses on the overall client experience for the specialty programs at Key Risk and serves as a workers compensation client liaison in specialty industry segments. This includes, but is not limited to, Temporary Staffing, Professional Employer Organizations (PEO) and employers requiring USL&H coverage.  Through strategic planning and the development of targeted resources, the Client Experience Specialist is responsible for aligning services to meet the needs of both new and existing accounts.  This position includes daily account management tasks focused on ensuring seamless and continuous support.  This role provides our clients with consultative solutions that maximize value and results for their business and growth for our company.   Primary responsibilities include providing employers and agents with ongoing communications on their workers compensation programs inclusive of claim correspondence, addressing service success/issues and maintaining appropriate documentation and account records. Actively participate in creating and supporting safety and risk management plans to maintain profitable client accounts and proactively apply business strategies to achieve department and corporate goals.   - Occupational Risk Analysis/Risk Management - Participate in the client risk management process, identify and support opportunities to enhance client management of occupational risk - Provide technical and business management support to Key Risk clients and business units with a focus on reducing incidents and total indemnity cost to improve workplace safety and health.  - Virtual training and support for specialty clients, including required safety committee initial and renewal training. - Scheduling and meeting preparation assistance to Client Experience leadership team for necessary onsite client services and meetings. - Provide risk analysis support to Key Risk Specialty underwriting by evaluating the quality of risks and improving account performance. Develop and implement systems and processes that ensure compliance with Key Risk requirements and guidelines.  - Monitor updates in relative to safety and health laws and regulations. Support compliance with state regulations and annual filings. - Identify potential occupational risk elements and assist in development of alternative solutions. Evaluate client progress to ensure expectations are being met.  - Design practices, processes, and procedures that are effective, understandable and repeatable for client accounts.   - Client Onboarding/Service Plan Management - Welcome Call / Orientation – schedule and conduct meaningful orientations with new policyholders: - Provide claim reporting information and service plan for policy term - Address questions on PremiumSync/Billing setup - Introduction, set-up and training on MasterKey Connects client portal - Provide support in policy setup to include department and location coding - Support renewal preparation through action items identified in the service plan   - Account Management Responsibilities - Liaison with client’s claim representative(s) - Provide claim reviews in alignment with insured service plan - Ensure panels are up-to-date (where applicable) - Manage VirtualMD+ utilization - Manage In Network Provider utilization - Promotes Transitional Duty programs - Leverage and promote additional resources for client program success - Maintaining client contact records
ID
2021-6181
Primary Location
US-TN-Nashville
Company Key Risk
Location Name NC, Greensboro - 7823 National Service Road
The Finance Services Specialist is responsible for understanding policy and claim systems and processes as they relate to Finance, in order to address client and internal inquiries, in particular to premium and deductible billings.  Responsibilities include but are not limited to the following:  - Maintain current receivable aging reports and undertake action plans for collecting past due balances, in accordance with Company policy - Post refund and subrogation reimbursements to the claim system - Assist with deductible billings and inquiries - Function as the primary backup resource for processing and billing reporting-based payrolls and responding to related client inquiries, as part of the Finance client service team - Maintain written policies and procedures for these functions - Work effectively with team members and management to achieve continuous process improvement, strengthen internal controls and promote a collaborative work environment
ID
2021-6138
Primary Location
US-NC-Greensboro
Company Key Risk
Location Name PA, Harrisburg - 75 S Houcks Road
The Claims Professional is responsible for the analysis and management of workers’ compensation claims for assigned clients, including minor and complex claims.  This position will review, investigate, and make decisions regarding coverage, compensability, and appropriateness of claims.  The position will process and document claims to ensure compliance with company standards, industry best practices, and legislative provisions. Acts in a fiduciary role on behalf of policyholders and negotiates claim settlements.   Claims Professionals conduct the handling of claims in the utmost of good faith in compliance with the rules, regulations and state statutes. Experience and the degree to which a claim professional can work independently to make sound decisions, reserve recommendations and drive outcomes will determine the hiring position, ranging from a Claim Representative I to a Senior Claim Representative. The Claims Professional is expected to function with a high degree of competency and independence. The use of sound judgment coupled with strong technical claim handling skills and consistent results are expected.    Key functions include but are not limited to the following:     - Analyzes and processes workers’ compensation claims by investigating and gathering information to determine the exposure on the claim. - Negotiate settlement of claims up to designated authority level and makes claims payments. - Calculates and assigns timely appropriate reserves to claims and continues to manage reserve adequacy throughout the life of the claim. - Calculates and pays benefits due; approves all claim payments; and settles claims within designated authority level. - Develops and manages claims though well-developed action plans; continues to work the action plan to bring the claim to an appropriate and timely resolution. - Prepares necessary state filings within statutory limits. - Actively manages the litigation process; ensures timely and cost-effective claims resolution. - Coordinates vendor referrals for additional investigation and/or litigation management. - Uses appropriate cost containment techniques including strategic vendor partnerships to reduce overall cost of claims. - Frequently communicates with all appropriate parties involved with the claim. - Maintains professional client relationships. - Actively executes appropriate claims activities to ensure consistent delivery of quality claims services.
ID
2021-6107
Primary Location
US-PA-Harrisburg
Loc2
Maryland
Company Key Risk
Location Name NC, Greensboro - 7823 National Service Road
Key Risk is looking for an enthusiastic professional who will be responsible for the management of low exposure workers’ compensation claims.  The Claims Associate will be responsible for learning workers compensation laws and providing outstanding service to our clients.   This is an entry-level position with no experience necessary.   Key functions include but are not limited to the following: - Maintain good lines of communication with employers, adjusters, and providers - Conduct investigation of workers' compensation claims assigned - Request medical notes, proper billing format, and other written/verbal information from employers and medical providers to determine appropriateness of payment of medical bills and whether a claim is truly medical only - Discuss with an employee, issues relative to whether a bill has been paid or whether travel or medical reimbursement has been issued - Timely and accurately reserve for claims assigned - Document medical notes and relevant written and oral communication received relative to claims in the log notes - Discuss with an employer, issues relative to an injured workers’ return to work status - Index images as needed - Identify potential subrogation claims and notify appropriate supervisor - Actively work with mentor and supervisor to develop skills to handle all technical aspects of claims, including coverage, disability benefit management, medical management, litigation management, file management, subrogation, reserving and settlement - Maintain and demonstrate knowledge of the Workers' Compensation Act and Rules and Regulations in jurisdictions assigned - Immediately notify management of large exposures
ID
2021-6078
Primary Location
US-NC-Greensboro
Company Key Risk
Location Name NC, Greensboro - 7823 National Service Road
Key Risk is looking for an enthusiastic individual who wants to learn our underwriting appetite and approach.  The training program will include shadowing territory underwriting managers in performance of their tasks and visits with agents to observe their interactions.  Another component of the training plan includes rotation assignments with various departments, including risk management, claims, compliance and corporate marketing to understand how these departments work together to achieve the best level of service and outcomes for the client and Key Risk.     Key functions include but are not limited to the following: - Frequent interaction with agents, policyholders, and insurance rating organizations as necessary, to give and receive information, to market business, and to make presentations to promote company business and image. - Frequent interaction with Client Service Executives, Risk Management Specialists, Regional Vice Presidents, IT staff, Policyholder Services Representatives, Premium Auditors, other Underwriters and functional areas as needed to give and receive information or to provide instruction and solve problems. - Actively involved in development, such as pursuit of professional designations. - Successful completion of training plan.
ID
2021-6005
Primary Location
US-NC-Greensboro
Company Key Risk
Location Name NC, Greensboro - 7823 National Service Road
The Claims Professional is responsible for the analysis and management of workers’ compensation claims for assigned clients, including minor and complex claims.  This position will review, investigate, and make decisions regarding coverage, compensability, and appropriateness of claims.  The position will process and document claims to ensure compliance with company standards, industry best practices, and legislative provisions. Acts in a fiduciary role on behalf of policyholders and negotiates claim settlements. Claims Professionals conduct the handling of claims in the utmost of good faith in compliance with the rules, regulations and state statutes. Experience and the degree to which a claim professional can work independently to make sound decisions, reserve recommendations and drive outcomes will determine the hiring position, ranging from a Claim Representative I to a Senior Claim Representative. The Claims Professional is expected to function with a high degree of competency and independence. The use of sound judgment coupled with strong technical claim handling skills and consistent results are expected.    Key functions include but are not limited to the following:   - Analyzes and processes workers’ compensation claims by investigating and gathering information to determine the exposure on the claim. - Negotiate settlement of claims up to designated authority level and makes claims payments. - Calculates and assigns timely appropriate reserves to claims and continues to manage reserve adequacy throughout the life of the claim. - Calculates and pays benefits due; approves all claim payments; and settles claims within designated authority level. - Develops and manages claims though well-developed action plans; continues to work the action plan to bring the claim to an appropriate and timely resolution. - Prepares necessary state filings within statutory limits. - Actively manages the litigation process; ensures timely and cost-effective claims resolution. - Coordinates vendor referrals for additional investigation and/or litigation management. - Uses appropriate cost containment techniques including strategic vendor partnerships to reduce overall cost of claims. - Frequently communicates with all appropriate parties involved with the claim. - Maintains professional client relationships. - Actively executes appropriate claims activities to ensure consistent delivery of quality claims services.
ID
2021-5987
Primary Location
US-NC-Greensboro
Loc2
PA, Harrisburg - 4811 Jonestown Road
Loc3
Tennessee
Company Key Risk
Location Name NC, Greensboro - 7823 National Service Road
The Client Experience Representative role focuses on the overall client experience at Key Risk and serves as a workers compensation client liaison. Through strategic planning and the development of target resources, this role is responsible for aligning services to meet the needs of both new and existing accounts. This position includes daily account management tasks focused on ensuring seamless and continuous support.   Primary responsibilities include providing employers and agents with ongoing communications on their workers compensation programs inclusive of claim correspondence, addressing service success/issues and maintaining appropriate documentation and account records. Actively participate in creating and supporting safety and risk management plans to maintain profitable client accounts and proactively apply business strategies to achieve department and corporate goals.   Principle Responsibilities - Participate in the client risk management process, identify and support opportunities to enhance client management of occupational risk. - Provide technical and business management support to Key Risk clients and business units with a focus on reducing incidents and total indemnity cost to improve workplace safety and health. - Virtual training and support, including required safety committee initial and renewal training. - Scheduling and meeting preparation assistance to Client Experience leadership team for necessary onsite client services and meetings Immediately notify management of large exposures and comply with reinsurance reporting requirement. - Provide risk analysis support to Key Risk Underwriting by evaluating the quality of risks and improving account performance. Develop and implement systems and processes that ensure compliance with Key Risk requirements and guidelines. - Monitor updates relative to safety and health laws and regulations. Support compliance with state regulations and annual filings. - Identify potential occupational risk elements and assist in development of alternative solutions. - Evaluate client progress to ensure expectations are being met. - Design practices, processes, and procedures that are effective, understandable and repeatable for client accounts. - Client Onboarding/Service Plan Management - Welcome Call / Orientation – schedule and conduct meaningful orientations with new policyholders - Provide claim reporting information and service plan for policy term - Address questions on PremiumSync/Billing setup - Introduction and training on the Client Portal - Provide support in policy setup to include department and location coding - Support renewal preparation through action items identified in the service plan - Account Management Responsibilities - Liaison with client's claims representative(s) - Provide claim reviews in alignment with insured service plan - Ensure panels are up-to-date (where applicable) - Manage VirtualMD+ utilization - Manage In-network Provider utilization - Promotes Transitional Duty programs - Leverage and promote additional resources for client program success - Maintaining client contract records *This position may be a remote opportunity.
ID
2021-5967
Primary Location
US-NC-Greensboro
Company Key Risk
Location Name NC, Charlotte - 2127 Ayrsley Town Blvd
Key Risk is looking for an enthusiastic and experienced underwriter to join our team. The successful candidate will be responsible for contributing to achieving and exceeding the regions’ profit plan through proper risk selection, agency management, and communication of Key Risk’s value proposition.     Key functions and responsibilities include, but are not limited to the following: - Underwrites accounts up to $750,000 annual premium - Manage a book of business $5,000,000 to $7,000,000 - Develops and maintains relationships with 10-15 agencies - Responsible for a moderate number of agencies including partners with Advantage and/or Premier status within our Key Alliance agency structure - Achieves/exceeds planned accident year loss ratio, rate change, renewal retention and inforce premium goals - Takes initiative to recommend potential improvements in underwriting principles, techniques or appetite - Complies with insurance filings and regulatory requirements - Research new market niches, serve as an industry lead, and participate in special projects - Establishes a knowledge base of agency needs, staff, target markets, and contracted insurers - Performs agency evaluations and establishes agency goals within required time frames and expectations - Participates effectively in new and renewal team sales activities and Client Service Management (CSM) meetings to obtain and retain profitable business
ID
2021-5487
Primary Location
US-NC-Charlotte
Loc2
NC, Charlotte - 3436 Toringdon Way
Loc3
PA, Harrisburg - 4811 Jonestown Road
Loc4
Maryland
Loc5
PA, Philadelphia - 1880 JFK Boulevard
Company Key Risk
Location Name NC, Greensboro - 7823 National Service Road
The PEO Specialty Underwriter solicits, writes and retains profitable PEO accounts that require an in-depth underwriting analysis and sound judgment. The position markets Key Risk specialty products and services to the agents and participates in agency management process.   - Underwrites new and renewal PEO accounts - Documents analyses and decisions with adequate detail using the Key Risk documentation tools - Takes the initiative to recommend any improvements in underwriting principles, techniques or appetite when they become apparent - Achieves planned premium, rate change and loss ratio goals - Participates with Area Vice President or Director of Underwriting in agency, account visits and industry events to sell products and services and ensure flow of target submissions - Contributes to agency evaluations, goal settings and development plans - Assists Director of Underwriting with research and development projects as requested - Assists other areas of the company with the acquisition and servicing of our policyholders.
ID
2021-5326
Primary Location
US-NC-Greensboro
Loc2
NC, Charlotte - 2127 Ayrsley Town Blvd

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