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Company Berkley Technology Services
Location Name IA, Urbandale - 3840 109th Street
The Internship program provides highly motivated and qualified students an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. Students will collaborate side by side with BTS employees in a variety of positions to complete challenging projects.  Students will interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry.   Key Accountabilities: - Demonstrates understanding of data processes and/or structures. - Demonstrates the capability to resolve routine data problems within a system or process. - Will be required to communicate and coordinate within the team. - SQL Server experience (T-SQL, stored procedures, functions, SSIS, SSAS, SSRS). - Experience using a variety of data formats to access, import, extract, transform, and transfer or load data a plus. - Provide weekly project status reports as requested.
ID
2021-4722
Primary Location
US-IA-Urbandale
Company Berkley Technology Services
Location Name DE, Wilmington
The CO-OP program provides highly motivated and qualified students an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. CO-OP Students will collaborate side by side with BTS employees in a variety of positions to complete challenging projects.  Students will interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry.   BTS Information Security is made up of three distinct departments: Vulnerability management, Security Architecture, and Incident Response and Threat intelligence.  The chosen Co-Op may work in any one of the three departments depending upon the needs of the department and the skills of the Co-op.   Key Accountabilities: - Incident ticket triage - Participation in security projects that are underway during the CO-OP Cycle - Creation/maintenance of documentation - Participates in applicable team meetings - Completes overall project presentation and presents to Leadership level group upon completion of internship - Continuous daily understanding of threat landscape and changes as they impact the corporation - Triage alerts for escalation and decisioning - Develop impact and remediation updates for senior management - Document actions taken to reduce risk based on threat indicators received
ID
2021-4709
Primary Location
US-DE-Wilmington
Company Berkley Technology Services
Location Name IA, Urbandale - 3840 109th Street
The Internship program provides highly motivated and qualified students an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. Students will collaborate side by side with BTS employees in a variety of positions to complete challenging projects.  Students will interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry.   Key Accountabilities: - Demonstrates understanding of data processes and/or structures. - Demonstrates the capability to resolve routine data problems within a system or process. - Will be required to communicate and coordinate within the team. - SQL Server experience (T-SQL, stored procedures, functions, SSIS, SSAS, SSRS). - Experience using a variety of data formats to access, import, extract, transform, and transfer or load data a plus. - Provide weekly project status reports as requested.  
ID
2021-4698
Primary Location
US-IA-Urbandale
Company Berkley Technology Services
Location Name DE, Wilmington
The Senior Talent Sourcing Strategist will help redefine the way we recruit for technical talent to support the digital transformation of W.R. Berkley.  In partnership with our technology and recruiting departments, the Talent Strategist will create sourcing and interviewing strategies for a variety of technical roles. This position will work closely with the VP, Human Resources as well as the leadership teams to ensure a best-in-class recruitment experience for all candidates, hiring managers, vendors, and other stakeholders.   Responsibilities of the role - Create sourcing and recruiting strategies to hire highly sought-after talent. - Work with the Shared Services recruiting team to leverage all aspects of sourcing and candidate development including the job posting, job board mining, internet sourcing, social networking, campus involvement, employee referrals, and networking events. - Develop and manage the college recruiting strategy for the organization, including careers fairs, campus partnership as well as internship and cooperative programs. - Own the candidate experience from start to finish – thinking about how we can continually improve our process to better showcase our organization. - Own the vetting process from start to finish – working with BTS leadership on figuring out how to find the right talent. - Build strong, credible relationships with senior leaders, hiring managers, and critical stakeholders, operating as a trusted advisor and subject matter expert. - Communicate pipeline activity, develop action plans, gauge progress, and identify potential challenges. - Stay connected to the competitive landscape, including engaging with industry groups, industry forums as well as trends in recruiting and compensation. - Work closely with various internal functional groups to understand business requirements, and consult on talent solutions. - Be a self-starter that likes to lead change and work on ad-hoc projects beyond core role.
ID
2021-4690
Primary Location
US-DE-Wilmington
Loc2
IA, Urbandale - 3840 109th Street
Loc3
VA, Manassas
Company Berkley Technology Services
Location Name IA, Urbandale - 3840 109th Street
The Internship program provides highly motivated and qualified students an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. Students will collaborate side by side with BTS employees in a variety of positions to complete challenging projects.  Students will interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry.   Key Accountabilities: - Feature support of Middleware technologies in a team setting including WebSphere Application Server/Liberty, Tomcat, Apache, Business Rules, Enterprise Service Bus, BPM, Filenet, and use and support of automation tools. - Work will include documentation, troubleshooting, supporting new requests and incidents - Work may also include development of automation workflows and opportunities to learn .Net, Security, Database and Linux if interested - Completes assigned projects in a timely manner. - Participates in applicable team meetings, cross-team meet, and greets/job shadowing. - Completes overall project presentation (Powerpoint) and presents to Leadership Group upon completion of internship.
ID
2021-4687
Primary Location
US-IA-Urbandale
Company Berkley Technology Services
Location Name IA, Urbandale - 3840 109th Street
The Internship program provides highly motivated and qualified students an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. Students will collaborate side by side with BTS employees in a variety of positions to complete challenging projects.  Students will interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry.   Key Accountabilities: - Works with the end customers to identify bug fixes and features for new product releases. - Completes quality testing of project releases and communicates defects to the developers. - Coordinates project releases. - Completes assigned projects in a timely manner. - Participates in applicable team meetings, cross-team meet, and greets/job shadowing. - Completes overall project presentation (Powerpoint) and presents to Leadership Group upon completion of internship.
ID
2021-4669
Primary Location
US-IA-Urbandale
Company Berkley Technology Services
Location Name IA, Urbandale - 3840 109th Street
The Internship program provides highly motivated and qualified students an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. Students will collaborate side by side with BTS employees in a variety of positions to complete challenging projects.  Students will interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry.   Key Accountabilities: - Work on small projects and bug fix the code - Intern would have at least 3 projects during the term - Involvement would be design through implementation of the project - Testing - Bug fixing - Documentation - Working as part of a team - Code Reviews - Completes assigned projects in a timely manner. - Participates in applicable team meetings, cross-team meet, and greets/job shadowing. - Completes overall project presentation (Powerpoint) and presents to Leadership Group upon completion of internship.
ID
2021-4668
Primary Location
US-IA-Urbandale
Company Berkley Technology Services
Location Name IA, Urbandale - 3840 109th Street
The Internship program provides highly motivated and qualified students an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. Students will collaborate side by side with BTS employees in a variety of positions to complete challenging projects.  Students will interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry.   Key Accountabilities: - Runs monthly resource capacity and project portfolio reports. - Analyze monthly reports and communicate findings to Team Lead. - Participates in the updates of the IT Portfolio Management Tool for 2022 budget cycle. - Participates in cross-team coordination to maintain resource data. - Participates in applicable team meetings, cross-team meet and greets/job shadowing.
ID
2021-4666
Primary Location
US-IA-Urbandale
Company Berkley Technology Services
Location Name DE, Wilmington
  Why BTS    Berkley Technology Services (BTS) is a dynamic company committed to providing world class IT services.  We offer a unique culture, enabling our team members to be on the cutting edge of technology while delivering high quality solutions.  We are looking for outstanding individuals who will bring unique perspectives, insight and innovation to our teams. BTS is constantly growing and expanding to meet the changing demands of one of the most successful insurance organizations in the world.   If you are ready to jump start your career, BTS is the place for you.   What we’re looking for:   Are you ready to manage a highly skilled team and push them to greatness?  We’re looking for you to provide strong leadership to drive delivery. You will be managing large scale enterprise level initiatives using Agile principles at scale. As a technical delivery manager, you will curate and implement portfolio management practices that balance the portfolio of our investments and continuously align them to our strategic vision.   What You’ll Do:   - Deliver Results.  Ability to thrive and produce results in a fast-paced, entrepreneurial environment.  Leverage problem solving skills to ensure plans deliver on intent. - Measure Value. You will prioritize high-value, high-need investments that bring value to the business. You will also continuously steer those investments and evaluate their alignment to the business value process chain of an organization. - Understanding Our Customers. Learn and empathize with our customers. Partner with key stakeholders to provide thought leadership to influence outcomes. - Build high performing teams. We expect you to understand what we do and why we do it. This will help you assemble teams/pods to maximize productivity and achieve business value. You will hold product and engineering teams accountable to their goals.     What we’ll bring - An engaged and supportive leadership team that will invest in you - Talented engineering teams to build products with - A broad group of industry experts who work closely with us on everything we do - A budget for continual improvement - Generous retirement plan - Excellent medical and dental insurance (and other health benefits)
ID
2021-4662
Primary Location
US-DE-Wilmington
Company Berkley Technology Services
Location Name DE, Wilmington
The Network Manager is an advanced technical leader; responsible for the ongoing, smooth and seamless operations of the Infrastructure support team that is the escalation point for all network related issues.  The ideal candidate will have strong people management experience along with hands-on experience with Infrastructure and network equipment/protocols.  The Network Manager provides leadership and coordination of project teams consisting of management, users, IT staff and vendors.  This individual will be responsible for project organization and execution, and will participate in design, vendor evaluation, and implementation and manage multiple projects.  The Network Manager will provide technical direction and supervision in the development and implementation of network systems or in problem solving and make recommendations in areas that require a high level of technical competency. Performs network analysis, design, programming and training. - Drive the Tier 2 and Tier 3 Infrastructure groups to resolve problems within established SLAs. - Responsible for security, maintenance, documentation and troubleshooting of network devices. - Performs a variety of complex configuration tasks, such as design, documentation and implementation of network infrastructure. - Provides technical training, guidance, and resource support for end users and departmental staff. - Provides application support and enhancements to existing network infrastructure. - Defines system requirements, priorities and viable alternatives. - Coordinates the efforts of staff to locate, assess, install, test, and maintain Infrastructure hardware and software systems. - Coordinates conversions and upgrades to vendor systems. - Performs as a project lead and directs systems analysis.   - Provides leadership and coordination on projects assigned. - Identify areas for process and efficiency improvement within the Data Center and Enterprise; recommend prioritized enhancements and oversee implementation. - Strong experience in process and process development including the development and measurement of KPI’s. - Ensure that systemic issues have appropriate resolution paths. - Identify and document root cause for priority issues. - Generate key reports for management including but not limited to: system availability, service level agreements, ticket resolution and customer issues. - Work alongside and ensure mentoring of Network personnel is occurring to ensure all staff is acquiring the necessary skill sets to perform their job functions and meet departmental and individual goals. - Continues to develop professional skills in the information systems fields through trade magazines, manuals, seminars, and courses.  Assist in training staff. - Performs complex systems administration duties on a regular and continuous basis. - Performs all other related duties as assigned. - Is subject to call 24 hours, 7 days a week, to cover.
ID
2021-4650
Primary Location
US-DE-Wilmington
Company Berkley Technology Services
Location Name DE, Wilmington
- Learn how our business works at all levels of the organization and operating units we serve - Plan and design multi-faceted communication tactics and tools that cater to multiple audiences - Build strategy and content for better customer alignment and engagement, creating narratives that are easy to understand at all levels of expertise - Build strategy and content for employee engagement activities like on-boarding, annual meetings and others - Create and manage branding for all recruiting initiatives, including the management of our website and enriching our social media presence. - Find creative ways to build a talent pipeline, by way of organizing community outreach activities like Hackathons and other events - Build relationships across the organization to better understand differing perspectives and viewpoints - Strategically measure and evaluate the success of deployed tactics and tools - Assist with communications and branding as it relates internal initiatives and projects - Manage projects to ensure content is publication-ready by launch deadline - Provide copy review and guidance for both internal and external communications - Actively participate in and lead projects involving stakeholders across the organization
ID
2021-4611
Primary Location
US-DE-Wilmington
Company Berkley Technology Services
Location Name MO, Chesterfield - 14755 North Outer Forty
Solve and troubleshoot problems related to desktop computers, laptops, and different systems.  Install hardware and software systems on desktops and laptops.  Reviews service tickets and identify opportunities for improvement.  Work with and assist customers with installations, moves, adds, changes, refresh, testing and implementation of personal computer hardware/software systems for small projects.  Assists with problem determination and isolation of PC hardware/software networks. Utilizes help desk call tracking and problem resolution software and thoroughly documents problem resolution.  Resolves issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction. 
ID
2021-4564
Primary Location
US-MO-Chesterfield
Company Berkley Technology Services
Location Name IA, Urbandale - 3840 109th Street
This position will be providing overall requirements gathering, design, development and support of one or more company applications for the various subsidiaries of the corporation.   Primary Duties & Responsibilities: - Demonstrates a robust understanding of all functional and technical aspects of a system. - Can produce significant new system functionality or defect resolution with minimal direction. - Creates design specifications that demonstrate an understanding of most interfacing systems and supported business processes. (can understanding business processes go to the developer/analyst) - Routinely proposes improvements to a system to improve supportability or usability. - Can perform adequate peer review on any changes in the system. - Can be consulted to provide recommendations to solve business issues based on experience and knowledge of current technology. - Demonstrates solid development processes including code review, documentation, and unit testing. - May provide rotating on-call support of production systems. - Ensure high-performing and scalable solutions by proactively monitoring and assessing various performance metrics both pre and post-implementation. - Provide end user mentoring and training in 1-1 and small group settings. - Partner with the various subsidiaries to create a vision for future advancement of our applications. - Travel for this position is approximately 5-10%.
ID
2021-4544
Primary Location
US-IA-Urbandale
Company Berkley Technology Services
Location Name IA, Urbandale - 3840 109th Street
This position will be providing overall requirements gathering, design, development and support of one or more company applications for the various subsidiaries of the corporation.   Primary Duties & Responsibilities: - Design and develop .NET software for commercial insurance systems - Demonstrates the capability to resolve routine problems within a system or process - Can produce significant new system functionality or defect resolution with minimal direction - Creates design specifications that demonstrate an understanding of most interfacing systems and supported business processes - Routinely proposes improvements to a system to improve supportability or usability - Can be consulted to provide recommendations to solve business issues based on experience and knowledge of current technology - Demonstrates solid development processes including code review, documentation, and unit testing - Participates in BTS (Berkley Technology Services) initiatives to support WR Berkley company implementations - Develops application enhancements based on requirements gathered from business users - Provides feedback on business requirements to improve business functions - Provides system, integration and process documentation - Analyzes and resolve application bugs - Provides high quality support for our customers - Work as a collaborative part of a development team, which includes interactions with business analysts, quality assurance and end user resources - May provide rotating on-call support of production systems - Ensure high-performing and scalable solutions by proactively monitoring and assessing various performance metrics both pre and post-implementation - Provide end user mentoring and training in 1-1 and small group settings - Partner with the various subsidiaries to create a vision for future advancement of our applications - Travel for this position is approximately 5-10%  
ID
2021-4538
Primary Location
US-IA-Urbandale
Loc2
NC, Durham
Loc3
DE, Wilmington
Company Berkley Technology Services
Location Name DE, Wilmington
This position helps guide the enterprise through technology transformation and optimization initiatives. He / she focuses on understanding and applying existing, new and emerging technologies to transform and optimize business and operating models. This person’s emphasis is to help the organization plan, design, innovate, orchestrate, facilitate, navigate and operationalize the digital enterprise. He / she responds to disruptive forces by helping business leaders facilitate the decision-making process and providing actionable recommendations on initiatives and policies to help the organization drive targeted business outcomes.   This position is responsible for leading and managing the evolution of the Enterprise Architecture (EA) practice (solution, technical, information, business) including the organizational design, management and day-to-day running of the EA practice.  He / she is responsible for defining the advisory process, EA process, and architecture review and governance, and for leading the integration of those processes with related business and IT functions and processes.   Primary Duties & Responsibilities:   Formulate Strategy and Guide Execution - Understands the business needs and challenges and is responsible for effectively guiding technology investment decisions. - Cloud strategy - Collaborate with key stakeholders, such as Infrastructure & Information Security to create and evaluate a Cloud strategy for the enterprise. - Facilitates business and IT alignment through collaboration enabling us to drive the organization’s business strategies and balancing innovation and growth. - Formulates, translates, advocates, supports and executes technology strategy to achieve Berkley’s targeted business outcomes. - Leads the analysis of business and operating models, market trends and the technology industry to determine their potential impact on Berkley’s business strategy, direction and architecture. Facilitate Innovation - Scans the world for major disruptive technology and nontechnology trends (trendspotting) that affect business. Provides practical advice and best practices to overcome these challenges and successfully deliver the expected business outcomes. - Participates in running technology experiments to create new products and services and integrate the best of these into the business strategy and operations of Berkley. Build and Maintain Relationships - Partners with business leaders and organizational stakeholders who seek actionable recommendations to make investment decisions about technology. - Builds the EA practice to become an internal resource, offering services and skills to support the development and execution of business strategy. - Recruits and develops the skills and competencies of the EA team; in particular, building the business and behavioral competencies needed to support our technology strategy. - Leads and facilitates interaction with business leaders, product managers and product owners in a conversation over the risks and implications of a technology decision to the business unit and greater enterprise. Orchestrate the Delivery of Business Outcomes - Works with business leaders to identify key drivers and targeted business outcomes to inform technology decision and strategy. - Develops diagnostic and actionable deliverables that help business guide technology investment decisions in support of executing business strategy. - Leads analysis of the business’ future-state capabilities and future (and current) IT environment to detect critical deficiencies and recommend solutions for improvement to drive the business forward. - Identifies organizational requirements for the resources, structures and cultural changes necessary to support the enterprise architecture. - Ensures the EA organizational design process leads to a more efficient and effective business and IT operating model, significantly improved results (profitability, customer service, internal operations), and technology resources who are empowered and committed to the integration of business and IT. - Ensure the core EA team works closely with extended architecture team members across the organization. - Helps the enterprise find the right balance between enterprise risk and agility. Steps up and communicates key technology recommendations to business and IT leaders to get buy-in. Plan and Manage the IT Portfolio - Presents gap analyses and/or IT investment roadmaps that reflect the status of the existing IT landscape, namely, its ability to contribute to future-state business capabilities. - Leads analysis of the IT environment to detect critical deficiencies and recommend solutions for improvement. - Develops and applies standards and minimal viable architectures informed by the business strategy. - Facilitates a collaborative relationship across product owners and agile development teams. - Collaborates with agile teams to ensure consistency with the enterprise architecture, as well as to leverage shared technologies, tools and processes that affect speed to value and time to market. - Collaborates with infrastructure and project teams to ensure consistency with the enterprise architecture, as well as to identify when it is necessary to modify the enterprise architecture. - Oversees the documentation of all architecture design and analysis work.
ID
2020-4498
Primary Location
US-DE-Wilmington
Company Berkley Technology Services
Location Name DE, Wilmington
This position is responsible for the overall Information Security Program implementation within the organization including all information security verticals as well as regulatory compliance.  There will be a focus on cloud security strategies, technologies, and implementations in this role. Responsibilities include coordinating, tracking and reporting on the implementation of program components and alignment to regulatory requirements. Additional duties include development of meeting materials for executive governance committee meetings, technology team meetings, security architecture and strategy in all corporate domains.   This person will lead the development of the requisite governance committees to run information security including technology governance as well as architecture governance.
ID
2020-4254
Primary Location
US-DE-Wilmington
Company Berkley Technology Services
Location Name DE, Wilmington
The CMDB Engineer works closely with all technology departments and Berkley subsidiaries to design holistic solutions that benefit the enterprise.  Primary responsibilities include (1) Development, enhancement, and sustained support of the ServiceNow CMDB and Discovery Patterns (2) Continuous improvement and maturity of the Configuration Management Database (CMDB) and Discovery engine and Patterns, (3) Alignment of business goals with ServiceNow platform roadmaps.  Intimate knowledge of ITIL Framework is required in order to work with Operations, Infrastructure and Application teams, ITSM, and Change management departments.   Primary Duties & Responsibilities: Operations: - Supports existing ServiceNow Discovery patterns, probes, scripts, business rules, etc. - Supports CMDB Data Health and Accuracy, tracks and monitors issues in existing processes - Supports integrations between Discovery / CMDB and other internal systems - Supports any ITIL process that rely on CMDB; Change Management, Impact analysis, Asset Management, Vulnerability management, etc. - Creates documentation for new developments (presentations, gap analysis reports, process flow diagrams, procedures) - Works within all phases of the application lifecycle and best practices to include requirement gathering, design, development, testing (application code and user acceptance), and deployment. - Works with Configuration Item owners to sustain knowledge, data integrity, and relationships - Maintains thorough documentation for distribution and training - Performs regular audits on data, governance process, and relationships - Analyzation of the effectiveness of existing processes and creates gap analysis on a yearly basis - Performs regular configuration database maintenance and develops a CI archive policy - Establishes and enforces system standards - Provides CI reconciliation and data normalization as needed Continuous Improvement and Development: - Introduces CI lifecycle process automation to increase CI owner efficiency and improve data and relationship integrity - Develops new discovery patterns, probes, scripts, business rules where needed - Develops and deploys new integrations with internal / external systems to supplement CMDB - Enhances BSM mapping automation for Change Mgmt. impact analysis - Pursues opportunities for automating operational processes in the enterprise that rely on CI relationships - Collects and prioritizes CMDB enhancements for the organization - Identifies, discovers, and on-boards new configuration item classes that would increase business value - Leads and delivers key project-based initiatives that are based on Shared Services goals   Strategic: - Keeps up to date on ServiceNow roadmaps and aligns internal company processes to align - Stays informed of industry best practice and standards - Identifies, evaluates, and recommends technologies to achieve a more efficient and automated data population approach   Expectations: - Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations - Travel expectations: once per quarter for site meetings, training opportunities, etc. - Occasional off-hours support may be required for implementation of system changes
ID
2020-4150
Primary Location
US-DE-Wilmington
Company Berkley Technology Services
Location Name DE, Wilmington
As a Software Engineer, you will be responsible for the technical implementation of the ecosystem – the tools to develop applications that work with Guidewire’s ClaimCenter, and how it fits in with our organizational strategy. In addition to being highly technical, you should be able to play a key role in code delivery and provide hands-on delivery guidance.   - Experience developing large, complex projects on the Guidewire ClaimCenter platform - Experience developing project components from ideation to execution - Must develop and execute unit test cases and conduct peer code reviews in the Guidewire platform - Ability to estimate effort needed to integrate new solutions/applications with other systems - Ability to propose creative technical solution to business problems
ID
2020-3914
Primary Location
US-DE-Wilmington
Loc2
IA, Urbandale - 11201 Douglas Avenue
Company Berkley Technology Services
Location Name IA, Urbandale - 3840 109th Street
This position will play a key role in success of business critical projects by defining overall solution architecture focusing on all domains of architecture including non-functional domains of the solution.  This role may have responsibilities for multiple programs or projects at the same time. Most project resources are responsible for a single system with regard to things like re-usability, risk reduction, and simplicity. This role is responsible for representing these same types of interests with the overall solution in mind while balancing against the delivery timelines and budget.  This role may also be pulled in to take on the responsibility of new technology research and implementations. This role will also maintain and socialize the long term roadmap and provide long term strategy for different technology platforms at different times.   
ID
2019-2915
Primary Location
US-IA-Urbandale

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