We are seeking a highly skilled Cloud Engineer specializing in Hybrid Cloud, DevOps improvement, automation, and low-touch self-service capabilities. The ideal candidate should possess extensive experience in Kubernetes and related technologies. You will be instrumental in enhancing our hybrid cloud architecture, optimizing processes, and driving strategic DevOps solutions within our organization.  They also enable platform teams to build infrastructure and deploy configurations without traditional administrative access.  This role will help establish technical standards and patterns, create tools and automated workflow capabilities, and help platform teams build and deploy on-prem and...

The AI Platform, Principal Engineer is responsible for designing, building, and maintaining robust AI platforms that support advanced machine learning and artificial intelligence applications. This role works closely with data scientists, software engineers, and product managers to develop scalable solutions that enhance the efficiency, reliability, and performance of our AI systems.   - Design and develop scalable AI platforms to support various machine learning and deep learning models. - Collaborate with...

We are seeking a strategic and results-driven Director of Technical Delivery to lead delivery across our infrastructure and service management organizations. This role is responsible for overseeing a team of technical project managers, ensuring the successful execution of programs and projects across the enterprise. The ideal candidate will bring deep expertise in agile delivery, infrastructure technologies, and cross-functional leadership.  This role requires a strategic thinker with a passion for team development and a commitment to transparent, empowering leadership.

The Senior DevOps Engineer is essential in software development and infrastructure deployment. They lead the creation and support of pipelines that automate production systems and ensure consistent builds. They help development teams deploy services quickly and ensure code is properly tested. They also assist platform teams in building and deploying infrastructure without needing traditional admin access. This role sets technical standards, creates tools, and supports innovation in both on-premises and cloud environments.   Configuration...

The Associate Support Analyst is responsible for providing day-to-day technical support to customers for a wide-range of hardware and software related systems. Associate Support Analysts will respond to calls, emails and service requests within specified SLA’s.  They will respond to and diagnose problems through discussions with users, which includes trouble shooting, fault rectification and problem escalation. They will provide effective and timely resolution of users’ problems, queries or complaints utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of...

The Associate Support Analyst is responsible for providing day-to-day technical support to customers for a wide-range of hardware and software related systems. Associate Support Analysts will respond to calls, emails and service requests within specified SLA’s.  They will respond to and diagnose problems through discussions with users, which includes trouble shooting, fault rectification and problem escalation. They will provide effective and timely resolution of users’ problems, queries or complaints utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of...

As a Staff Engineer, SRE - you will play a crucial role in ensuring the reliability, scalability, and performance of software systems.  Collaborating closely with teams, you will have the opportunity to set and enforce best practices, ensure scalability, reliability, and security of our cloud and on-premises environments. This role is intended to be a technically broad role, requiring a strong understanding of the entire technology stack (network, storage, OS, virtualization, database, development, applications) to observe, monitor, troubleshoot, and...

We are seeking a Staff Network Engineer to lead the transformation of our global infrastructure from traditional routing and switching to a modern, cloud-first, zero trust architecture. This role will be instrumental in designing and implementing secure, scalable, and automated network solutions using SD-WAN, SASE, and infrastructure as code. The ideal candidate will bring deep expertise in enterprise networking and security, while also possessing the vision and leadership to guide our team through a major technological shift. This role includes architectural design, hands-on implementation, mentoring, and cross-functional collaboration.

Berkley Technology Services is seeking a highly skilled Cloud Engineer with a specialization in Hybrid Cloud, DevOps improvement, automation, and low-touch self-service capabilities. The ideal candidate should possess extensive experience in Kubernetes and related technologies. The selected engineer will be instrumental in enhancing the organization's hybrid cloud architecture, optimizing processes, and driving strategic DevOps solutions. The engineer will also enable platform teams to build infrastructure and deploy configurations without traditional administrative access. Additionally, they will help establish technical standards and patterns, create tools and automated workflow capabilities, and assist platform...

An Associate Product Management Analyst blends strategic thinking, technical expertise, and analytical skills to ensure software products meet customer demands and drive business success. This role is ideal for someone passionate about product development and eager to learn the intricacies of product management. You will work closely with organizational unit (OU) partners and cross-functional teams to deliver innovative products and create value. The ideal candidate will be responsible for enabling current system functionality for basic tickets, creating insurance product user stories when needed, and ensuring...

The Director, Identity & Access Management is responsible for leading the architecture, design, development, and ongoing support of Berkley’s identity environments. The position will interact directly with the other shared services teams, applications teams, and business units to meet project goals. The position is also responsible for managing the staff responsible for all aspects of Identity, design, and implementation. The position will collaborate with the IT Security team on initiatives to drive compliance and security for Berkley’s environment.   • Responsible for the implementation and...

The Business Solutions Analyst is responsible for working closely with various Berkley companies to bridge the needs of the business with the use of the ServiceNow ITSM tool suite, Jira Cloud platform and the Configuration Management Database (CMDB). This includes understanding and assessing the business need, proactively addressing customer’s requests, impact on existing workflows, other requests in the queue as well as downstream system impacts and potential end user training opportunities.   Business Solutions Analyst Duties

As a Site Reliability Engineer (SRE), you will play a crucial role in ensuring the reliability, scalability, and performance of our software systems. Collaborating closely with cross-functional teams, you will set and enforce SRE best practices, ensuring the scalability, reliability, and security of our cloud and on-premises environments. This technically broad role requires a strong understanding of the entire technology stack (network, storage, OS, virtualization, database, development, applications) to observe, monitor, troubleshoot, and automate activities within the Berkley environment.   - Define and Track...

The ITSM Developer is responsible for the development and sustained support of the ServiceNow IT Service Management tool suite, Jira Cloud platform, and the Configuration Management Database (CMDB). The ITSM Developer will provide on-going technical assistance and provide solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges. The ITSM Developer will provide technical assistance for software configuration/customization, workflow administration, custom scripting and third-party software integrations.   Lead...

The DevOps Director plays a visible and influential leadership role to maintain and evolve our application development and infrastructure administration practices.  They help lead the creation and support of development and internal CICD pipelines that limit human interaction with production systems, ensure code quality, and enable reproducibility across builds.  They enable development teams to deploy services on-demand and ensure that proper screening and testing of the code takes place within the pipelines. They also enable platform teams to build infrastructure and deploy configurations without traditional administrative access.  This role also has responsibility for...

We are seeking a dynamic Senior Engineer II - Identity and Access Management (IAM) with a strong background in IAM technologies, including Microsoft EntraID, Okta Auth0, Certificate Lifecycle Management (CLM), and Active Directory. The ideal candidate will actively engage in the planning, architecture, and execution of IAM systems, serving as a pivotal liaison between the organization and key vendors. This role demands a proactive approach to problem resolution, the ability to lead projects, and a commitment to collaborating with project managers and technical teams to deliver customer-centric...

The Senior Manager, QA Engineer is responsible for broadly establishing QA capability, including supporting the design and implementation of Guidewire InsuranceSuite, with experience in PolicyCenter, Claims Center and Billing Center, for our commercial insurance business. This role requires establishing and growing leading fit-for-purpose QA practices, designing, and implementing testing strategies, and ensuring the highest quality standards are met for all IT systems, applications, and software releases.  

A Staff Engineer at Berkley is the continuation of an individual contributor role that begins to focus on the scaling of engineering. The person in this role is responsible for the design, development, modification, analysis and implementation of software programming applications for the various subsidiaries of the corporation.  They are responsible for updating and/or enhancing existing software capabilities applying principles and techniques of computer science, engineering, and mathematical analysis.   

The Manager, Software Development Engineering will be responsible for providing leadership and direction for all aspects of development, implementation, integration and support decisions impacting an application or system. Direct project planning and execution, develops strategies for creating and integrating new applications, and work with departments to determine technology needs and design solutions.     - Creates, reviews and implements multi-year strategies for individual teams, systems, or...

As a Product Manager, you will be responsible for building software products that delight our customers and advance our business interests. Specifically, you will own the vision, strategy, design, and execution of a technology product, while also building consensus across your stakeholders and teammates.   Beyond that, we’re looking for someone with a high degree of ownership. And the way we tend to define ownership is in terms of your willingness to look critically at yourself and make...