The Support Analyst I provides daily technical support across a wide range of hardware and software systems. This role is essential in resolving complex technical issues, fulfilling service requests within defined SLAs, and ensuring a high level of customer satisfaction. The analyst will troubleshoot problems, escalate when necessary, and contribute to documentation and process improvements. - Provide technical support for hardware, software, and mobile devices (smartphones, tablets). - Troubleshoot and resolve complex incidents; escalate...

The internship or co-op program for an AI Intern provides highly motivated and qualified students with the opportunity to gain hands-on experience, receive valuable on-the-job training, and deepen their understanding of business and technology in a real-world setting. Participants are fully embedded within their assigned teams, where they contribute to meaningful projects, collaborate with professionals across departments, and develop practical skills aligned with their academic background and career interests. This experience is designed to bridge classroom learning with professional application, offering exposure to industry tools, technologies, and leadership engagement.

As a Data Engineer Intern on the Berkley Technology Services (BTS) Berkley Data Warehouse Team, you'll partner directly with a team of highly experienced data warehouse engineers and architects.  You’ll gain hands-on experience related to the Berkley data warehouse.   In this role, you’ll: - Develop ETL processes using Databricks Notebooks or ADF - Develop and utilize...

The Team Lead- Business Systems position will be responsible for leading a team to provide ongoing support and enhancements on the overall platform and/or related application environment. The team lead role is focused on transfer of technical knowledge into the workgroup and the development of the associate’s technical skills.    - Provides direct supervision of team including goals, budget and personal development. -

The Intern program provides highly motivated and qualified students an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. Intern Students will collaborate side by side with BTS employees in a variety of positions to complete challenging projects.  Students will interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry.   Joining the Command Center team at Berkley Technology Services (BTS) as an Intern will offer you direct exposure to a wide...

As an intern with the Berkley Experience and Support Team, you will have an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge.  This person will collaborate side by side with BTS employees in a variety of positions to complete challenging projects.  You will also get to interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry. - Knowledge of troubleshooting issues with PC/laptop hardware, Windows OS (Windows 10); MS Office Products

As a Software Development Intern at Berkley Technology Services (BTS), you’ll support the continued evolution of a Java based policy administration platform. This enterprise platform is leveraged by multiple W.R. Berkley Corporation (WRB) member companies to enable underwriters to perform clearance, along with issuing quotes, binders and policies for various lines of insurance. On our team, you won’t be limited to the front-end or back-end; your role offers exposure to the full stack, helping you connect the requests we receive to the application features we build.  With us,...

The DevOps Engineer will take key role in enabling automation across the development stack, optimizing systems for availability, latency, performance, and capacity.  Partner with Software Development and QA Engineers to transform delivery processes considering dynamic environment provisioning and sanitization through development, deployment, testing, and production release. Leverage understanding of systemic dependencies and information flow to influence software release and software update processes to function in an on-demand model that is stable, scalable, and repeatable across the enterprise.   -

The Enterprise Architecture internship will provide a highly motivated opportunity to gain hands-on experience, receive valuable on-the-job training, and deepen the understanding of business and technology in a real-world setting. Participants are fully embedded within their assigned teams, where they contribute to meaningful projects, collaborate with professionals across departments, and develop practical skills aligned with their academic background and career interests. This experience is designed to bridge classroom learning with professional application, offering exposure to industry tools, technologies, and leadership engagement.

The internship or co-op program provides highly motivated and qualified students with the opportunity to gain hands-on experience, receive valuable on-the-job training, and deepen their understanding of business and technology in a real-world setting. Participants are fully embedded within their assigned teams, where they contribute to meaningful projects, collaborate with professionals across departments, and develop practical skills aligned with their academic background and career interests. This experience is designed to bridge classroom learning with professional application, offering exposure to industry tools, technologies, and leadership engagement.

What You'll Do   As our Command Center Manager, you’ll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data centers. You’ll be responsible for: - Overseeing incident response, system monitoring, and SLA adherence - Leading enterprise event escalations and executive-level communications - Driving process maturity, automation, and operational efficiency -

The Command Center Manager oversees 24x7x365 operations of Berkley’s data centers, ensuring maximum uptime, performance, and security across infrastructure systems including power, cooling, networking, and server hardware. This role leads a team of Level I and II Analysts across multiple shifts, driving incident response, SLA adherence, and operational excellence.   - Lead and manage round-the-clock Command Center operations and staff. - Assign workloads, manage shift coverage, and escalate resource needs. - Oversee incident management, ticketing,...

Seeking a dynamic Sr. System Engineer, IAM PIM (posibility of being remote) with a strong background in Identity Access Management (IAM) technologies and systems infrastructure. The ideal candidate will actively engage in the planning, architecture, and execution of systems, serving as a pivotal liaison between the organization and key vendors such as Microsoft and AppViewX. This role demands a proactive approach to problem resolution, the ability to serve as a lead on projects, and a commitment to mentoring technical staff. Collaboration with project managers and technical teams to deliver customer-centric solutions, including the presentation of design and deployment...

We’re seeking a Security Architect to lead the design and implementation of enterprise-wide cybersecurity architecture. This strategic role will shape our security vision, drive innovation, and ensure alignment with industry best practices across cloud, on-prem, and AI-driven environments.   - Design and manage enterprise security architecture across EDR, SIEM, WAF, firewalls, cloud, and on-prem systems. -

The AVP of Claims Product Management will lead a team of Product Managers responsible for the enterprise claims platform. This role involves overseeing the strategic alignment of our claims technology team to our business goals, as well as the execution and measurable realization of those goals. The AVP will act as a liaison between the business and IT, ensuring effective communication and collaboration Single point of accountability to enterprise claims leader   What We Offer: -

The AI Platform, Principal Engineer is responsible for designing, building, and maintaining robust AI platforms that support advanced machine learning and artificial intelligence applications. This role works closely with data scientists, software engineers, and product managers to develop scalable solutions that enhance the efficiency, reliability, and performance of our AI systems.   - Design and develop scalable AI platforms to support various machine learning and deep learning models. - Collaborate with...

The Director, Identity & Access Management is responsible for leading the architecture, design, development, and ongoing support of Berkley’s identity environments. The position will interact directly with the other shared services teams, applications teams, and business units to meet project goals. The position is also responsible for managing the staff responsible for all aspects of Identity, design, and implementation. The position will collaborate with the IT Security team on initiatives to drive compliance and security for Berkley’s environment.   • Responsible for the implementation and...

The DevOps Director plays a visible and influential leadership role to maintain and evolve our application development and infrastructure administration practices.  They help lead the creation and support of development and internal CICD pipelines that limit human interaction with production systems, ensure code quality, and enable reproducibility across builds.  They enable development teams to deploy services on-demand and ensure that proper screening and testing of the code takes place within the pipelines. They also enable platform teams to build infrastructure and deploy configurations without traditional administrative access.  This role also has responsibility for...

The Manager, Software Development Engineering will be responsible for providing leadership and direction for all aspects of development, implementation, integration and support decisions impacting an application or system. Direct project planning and execution, develops strategies for creating and integrating new applications, and work with departments to determine technology needs and design solutions.     - Creates, reviews and implements multi-year strategies for individual teams, systems, or...

As a Product Manager, you will be responsible for building software products that delight our customers and advance our business interests. Specifically, you will own the vision, strategy, design, and execution of a technology product, while also building consensus across your stakeholders and teammates.   Beyond that, we’re looking for someone with a high degree of ownership. And the way we tend to define ownership is in terms of your willingness to look critically at yourself and make...