As a Client Success Advisor, you'll help build on our success and propel us to expand into new verticals in the future. As a member of a rapidly growing company, you’ll have a wide range of responsibilities- from working closely with new client (commercial/franchisee)prospects to helping our current clients with their renewals, as well as daily service questions. You'll be the point of contact garnering information from clients, ensuring its accuracy for the Underwriters to generate quotes.  You'll then partner with the sales team to prepare quote documents to be presented to both new and prospective clients. We'll rely on you to provide superior customer service to our clients for their Property and Casualty insurance needs.    In this role, you'll be part of a high-performing collaborative five-person team and work in our  brand new 27,000 square foot office space located in Overland Park, KS. We're continuing to add talented and diverse professionals to enable us to grow and scale rapidly.  Intrepid's created a fun and vibrant culture that has the energy of a start-up where people are encouraged to challenge the status quo, empowered to make a real impact while having the support of nimble leadership.     What you can expect: - Internal mobility opportunities – be a key person in our succession plan - Visibility to senior leaders and partnership with cross functional teams - Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent - Opportunity to lead change - Benefits – competitive salary, paid time off, comprehensive wellness benefits and programs, profit sharing, 401k, paternity leave, employee stock purchase plan, tuition assistance and professional continuing education We'll count on you to: - Become an insurance expert in Intrepid Direct’s customer risk types - Work directly with prospects to provide initial quotes, renewal quotes, and ongoing daily service - Assist in marketing and prospecting - Work with urgency to complete customer requests - Partner with Underwriting department to assist in risk selection - Provide outstanding customer service with each customer contact point

We're excited to invest in our team by adding a new Underwriting Manager for Large Accounts. In this role, you'll be responsible for helping shape the future of our existing book of large accounts ($150K+). You'll have the opportunity to frame how best to optimize retention while growing market share in this space. The role will be a balance of business development, underwriting and special projects.  Most important for this role will be your ability to build relationships and add value by being a consultative advisor who can reach a "yes" while also recognizing when the opportunity may not align. You'll have tremendous visibility both internally and externally.  And because this role is new, you'll have the ability to quickly make a big impact!   You'll work closely with all of our departments to facilitate the sales process and support the underwriting function in the acquisition and retention of large accounts throughout the policy lifecycle.  We'll need you to  assist and drive meaningful contributions in the sales and underwriting processes, improve the customer experience and yield better returns.  You'll analyze data and identify opportunities or issues, develop and  implement solutions, as well as measure results to help optimize our efforts.   Additionally, you will serve as a mentor for our underwriters to grow into a more sales-focused group of individuals while improving their technical underwriting skills. Talent development and relationship building (across BerkleyNet and the broader Berkley organization) will be a key part of the role.  You'll work closely with department leadership to help with team execute on department strategy as well as lead project teams and/or specific department functions.     What you can expect: - Internal mobility opportunities – be a key person in our succession plan - Visibility to senior leaders and partnership with cross functional teams - Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent - Opportunity to lead change - Benefits – competitive salary, paid time off, comprehensive wellness benefits and programs, profit sharing, 401k, paternity leave, employee stock purchase plan, tuition assistance and professional continuing education   We'll count on you to: - Be responsible for the entirety of the large account lifecycle from sales through end of term - Evaluate and evolve the sales process to enhance account acquisition in alignment with the BerkleyNet brand and underwriting discipline - Act as the primary contact for large account underwriting - Price and approve large accounts in accordance to our New Business Plan and Retention Goals - Assist in the development of the New Business/Renewal Business Plan for the following year - Participate in/lead development of rising underwriting talent in technical and sales skills - Manage key relationships/accounts and builds a program for ongoing management of large accounts - Proactively identify areas for process improvement, innovation, and opportunities for efficiency and synergy - Formulate and manage implementation of department initiatives - Proactively review data as a method to identify new opportunities within the underwriting function - Regularly monitor resources for changes in laws and market conditions that will impact the underwriting department and procedures - Develop relationships across BerkleyNet and the broader Berkley Enterprise - Collaborate effectively across teams to develop and implement strategy - Able to assess talent and work with other managers on Development Plans for employees - Represent BerkleyNet at agency events, networking, or within the scope of a relationship with an insured - Has a deep understanding of the BerkleyNet business and underwriting appetite - Identify opportunities in career development and continued education - Assist in review and planning of annual department budgets  

Working closely with the VP, Strategic Initiatives, this position will implement strategies and projects that will enable Admiral to strengthen its operating model, product offering and distribution.  This individual will have an entrepreneurial approach and strong ability to project manage complex initiatives and help build-out project management capability for the organization.  The position will support Admiral wide strategic initiative program/s and be a leader in creating and maintaining a culture of innovation.  The position requires excellent skills in communication, planning, collaboration and problem solving.  It also requires creative vision and the ability to challenge the status-quo while offering thought leadership across departments and business lines.   - Supporting Admiral’s strategic initiatives program. - Manage the Company’s innovation efforts including the reinforcement of the behaviors that encourage innovation. - Collaborate with areas that are non-Admiral operational dependencies like Guidewire, Boost, CRM (i.e. Salesforce), Data, Reporting, Workday, etc. sharing data and leading innovative enhancements. - Collaborate with BTS leaders and staff to enhance Company systems and technology. - Collaborate with ALL departments and business lines to identify, prioritize and execute key strategic initiatives and improvements. - May perform other functions as assigned.

We have an entry level position for a Claims Assistant to join our team! This is an excellent opportunity for someone interested in starting a career in the Insurance industry. You will be responsible for supporting our claims and risk management functions. We will train. Our culture is one of innovation, creativity, and teamwork. Come join us!   What you'll do: - Take information of loss claims over the phone and enter them into our Claims system - Assist customers with emergency services or car rentals - Provide administrative support such as data entry, monitoring incoming work, daily mail management - Process loss and expense payment requests once properly authorized and approved - Resolve insured, agent, and claimant questions on general claim information - Scan, index, route and attach documents to claim files - Process claim correspondence (forms, templates, letters, etc.) - Perform other duties as assigned

As a Litigation Specialist, you'll be responsible for ensuring quality and cost-effective litigation management through evaluation and oversight of our defense firms. We'll trust you to investigate, evaluate, mitigate and resolve litigated and high exposure workers’ compensation claims involving protracted and complex litigation while operating with tact and discretion.  You'll report to the Litigation Manager and join a team that will grow to five Litigation Specialists who will continuously strive to improve our product and business results through innovation.  You'll have the oportunity to think creatively about solutioning and influencing care.  You'll be encouraged negotiate solutions, operate independently while still having a network of support to help develop the best solutions.     What you can expect:  - Internal mobility opportunities  - Visibility to senior leaders and partnership with cross functional teams - Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent - Opportunity to lead change - Benefits – competitive salary, paid time off, comprehensive wellness benefits and programs, profit sharing, 401k, paternity leave, employee stock purchase plan, tuition assistance and professional continuing education We'll count on you to:  - Develop, maintain, and improve defense firm partnerships and performance; evaluate defense firms through firm visits, file reviews, mediation, hearing and trial attendance, and feedback from claims adjusters and management; assist senior claims management with screening and appointing new defense firms - Maintain open lines of communication with defense firms and regularly provides feedback on their performance - Address any issues with legal billing to resolve disputes and ensure compliance with legal billing requirements - Actively facilitate litigation file reviews with defense firms, adjusters and claims management to develop strategic action plans in accordance with our claims handling standards - Prepare and facilitate settlement conferences with defense and plaintiff firms to effectuate settlements - Assist claims adjusters and management with the development of claims investigation and resolution action plans - Identify and address areas for coaching and training needs of claims adjusters with a focus on litigation management; actively participate in the training and development of claims adjusters through mentoring and conducting training for new hires and existing staff - Visibly support the overall claims and managed care functions in assigned jurisdictions - Assist claims management in monitoring and researching jurisdictional case law and statutory legal trends; communicate case and statutory law and legal trends that impact claims handling - Take ownership of continuing education and career development through proactive completion of continuing education programs and trainings for professional and personal development

We have an exciting opportunity for a Business DevelopmentAssociate to join our Berkley One team!  Berkley One insures and protects the lifestyles of a modern generation of affluence. This role is responsible for assisting Berkley One’s agency management strategies in order to meet or exceed growth and profit targets. You will use your knowledge and creativity to sell our products and services to customers including agents, brokers and insureds. Our culture is one of innovation, creativity, and teamwork. Come join us!   What you'll do: - Be the first on the scene working on Berkley One’s largest and most complex accounts to understand the goals of the submission - Execute campaigns with marketing team to help our agency partners grow their book of business - Consult and assist agency partners with how to optimize the rate for customers, understand our target market and find creative ways to approach an account - Innovate with the team and larger organization to effect the changes you want to see whether it be in the day to day or larger organization priorities - Identify the accounts we want in our portfolio using cutting edge technology models and proactively go after them with your influence skills - Collaborate with the underwriting team to drive new business, round out prospects and upsell coverage options - No travel required - No cold calling required, you will receve leads for follow-up from our agents and internal staff  

As a Junior Product Management Analyst, you will work with one of our Product Managers learning how to build successful software products that customers love. We are going to give you a lot of instruction and feedback in your first year in order to help you become highly effective in your role. We believe that people can only be effective when they have clarity, and we will strive to always give you clarity. We are looking for someone who will be dedicated to learning, acting on feedback, and building great relationships with colleagues.   Beyond that, we’re looking for someone with a high degree of ownership, who values completing work and admits failures; someone who always seeks to understand the Why for things and never accepts an incomplete understanding; someone who is biased toward validating opinions with data and maintains a healthy skepticism about the subjective; and someone who is not afraid of technology and always learning new skills. - Delivering Results. You will obsess about taking initiatives to completion. We will ask you to constantly re-assess what we have built to make sure we are realizing actual value - Continuous Learning. You will find ways to bring in new frameworks and tech into our stack. You help us find faster ways to accomplish tasks - Challenging Status Quo. For various processes, we will expect you to understand what we do and why we do it. Then we will ask you to work across Business, Operations, Design, Data, and Engineering teams to reimagine how - Collaborate with end users and stakeholders to develop and translate business requirements for project and supporting deliverables, and prioritize initiatives based on business needs and requirements - Suggest changes to stakeholders using data and analytics to support recommendations, and actively participate in the implementation of approved changes - Collaborate with project teams to answer developer and end user questions through the software development life cycle - Monitor deliverables and ensure timely completion of development - Use data analysis to drive results and efficiencies in process and product - Inform the business on progress within tasks/projects assigned to them - Works with end users and internal teams to develop and translate business requirements for project deliverables - Effectively communicates insights and plans to cross-functional team members and management - Identifies issues and thoroughly vets the scope of the issue - Assists with completing functional user acceptance testing and integration testing on assigned projects and applications - Actively participates in the implementation of approved changes - Recommends controls by identifying problems and writing improved procedures - Assists with updating, implementing and maintaining procedures - Actively engages in their own career development, and continuing education - Additional Duties as assigned

This position is responsible for providing support to the Finance department through recording and reporting of financial information and assist in the maintenance of accurate financial data. Monthly Close - Prepare and maintain workpapers and journal entries to accurately close the corporation’s monthly books in accordance with GAAP. - Maintenance and reconciliation of general ledger accounts and related subsidiary ledgers/systems to support financial reporting, including investigation and correction of reconciling items.  Financial Compliance - Provide support to the Corporation in Sarbanes Oxley and other reporting/testing.  Financial Reporting  - Prepare and maintain timely and accurate statutory financial statement supporting schedules on a quarterly and annual basis including supporting workpapers. - Preparation and distribution of internal monthly financial reports including ad hoc project requests.  Reconciliations  - Prepare monthly bank reconciliations and review outstanding items for all bank accounts. - Prepare monthly Accounts Receivable Reconciliations and Reinsurance Reconciliations. Review all outstanding items for further action required. - Prepare other account reconciliations as required.  Accounts Payable  - Compile, prepare, and review requests for payment from internal and external sources. Other Functions  - Prepare other monthly balance sheet account reconciliations as assigned. - Act as backup to the accounts receivable function for vacation, sick time or as needed otherwise. - Complete special projects as assigned.

We have an exciting opportunity for an Underwriter to join our Berkley One team!  Berkley One insures and protects the lifestyles of a modern generation of affluence. This role will be responsible for transactional underwriting and functions associated with underwriting risks on behalf of Berkley One. Our culture is one of innovation, creativity, and teamwork. Come join us!   We have two openings available. These roles can be based in our offices in Chicago, IL or Morristown, NJ    What you'll do: - In our rapidly growing environment, new business is the focus of the underwriter’s day at Berkley One; you will use your excellent experience and decision-making skills to seek the most profitable business - Protect our portfolio by collaborating with risk management to identify and recommend solutions that ultimately make the risk better than when it started - Innovate with the team and larger organization to effect the changes you want to see whether it be in the day to day or larger organization priorities - Partner with a designated group of agents with focus on individuals and creating Berkley One champions by building strong relationships, coaching on new business solutions, and taking time to understand what’s most important to the agent and client - Consult and help agents understand our appetite and apply that knowledge to risk selection - Utilize our cutting-edge technology tools that help you monitor the quality of your book of business and use the knowledge in your individual decisions - Collaborate with Distribution and Marketing colleagues to co-create plans that drive the business

To support the underwriting function by inputting information quickly and accurately from a variety of sources including incoming applications into Verus core systems and setting them up in the workflow, providing excellent customer service.   - Accurately key incoming applications into Verus Core systems, review them for completeness, and move them to the workflow. - Provide timely, courteous and efficient service to all internal and external clients. - Assistance with various underwriting support functions, including Premium Audit and Inspection Report ordering and scheduling. - Contribute to innovation and enhancement goals as we seek to learn, grow and succeed. - Processing of Legal Notices. - Renewal Setup for all product lines. - Partner to support our program business. - Other duties as assigned.

This role, a key contributor within Corporate Finance supporting the Berkley Global Underwriters organization, is responsible for the design, development and implementation of a centralized billing and collection capability to support Berkley’s Business Units efficiently bill and collect premium for Local Admitted Policies issued around the world. This role will then support the ongoing billing and collection responsibilities for BGU as well as manage special projects as needed.   • Lead development and installment of new billing software (Unit4) and champion its use • Create the mechanism to transfer payments from the Business Units to the Insurance Companies issuing policies around the world • Ensure cash received is applied to insured’s accounts; follow up with Business Unit finance teams & insureds/agents regarding any discrepancies between billed and received amounts • Be the first point for all finance/billing related questions from Business Units; will serve as the communication engine amongst the multinational internal and external stakeholders • Manage the aging receivables to ensure any over-due items are resolved timely; inform business unit management of developing collection problems while they can still be contained • Perform monthly Accounts Receivable Reconciliation • Monitor daily cash flow and prepare cash flow report • Work with Business Units where needed on the creation of journal entries to align to account receivable activity • Engage, educate and influence multiple constituents, both overseas and domestic, on accounts receivable and related accounting procedures for multinational business • Other Duties as assigned

- Evaluates information and performs basic underwriting functions in support of the Underwriting staff.  Assures risks meet established eligibility guidelines and complies with company and regulatory standards.  Reviews information for standard new business, renewals, quotes and endorsements within established time and quality standards.   - Supports Underwriter by reviewing incoming correspondence and applications to determine proper procedural action.  Examines information provided in the application and related resources to determine if risk meets established eligibility guidelines. Consults agent or obtains reports for Underwriter when additional information is necessary.  Routes risk-involved matters that are beyond assigned authority level to Underwriter for evaluation. Maintains established department service and quality standards.   - Evaluates standard renewal commercial property/casualty accounts and endorsements, within authority level, by reviewing updated account information, claims experience, risk control surveys, risk acceptability and pricing.  Consults agent for additional information when necessary.  Pulls third party data into underwriting file as required.  Answers basic underwriting questions from agents.  Routes risk-involved matters to Underwriter for evaluation.  Reviews final policies for all lines of business and routes to agent.     

The Senior Counsel role is responsible for thoughtful and effective counsel to the Claims Department, as well as efficient management of extra-contractual exposures arising in relation to property and casualty claims in all jurisdictions of the United States. This role includes guidance for, and review and approval of, certain coverage positions recommended by Claims staff and leadership. This role requires providing guidance and counsel to Claims staff and leadership concerning severe and sensitive exposures. The role also provides general legal support to other departments in the organization as needed. Facilitation of, and participation in, projects and training is expected.   The successful candidate is able to work autonomously and as part of a team. Effective communication and professionalism with internal and external business partners is essential. Strong insurance coverage and litigation management skills are crucial for the role.   - Provide thoughtful counsel and strategic guidance concerning high severity, complex and sensitive claims. - Review and approve coverage correspondence, including select reservation of rights, tender denial and disclaimer letters. - Facilitate consistency in coverage positions. - Effectively communicate and present legal and business issues to staff and leadership throughout the organization. - Provide thoughtful counsel concerning risk management. - Proactively manage extra-contractual litigation based on experience. - Facilitate the coordination and collection of information and documentation for discovery. - Assist Claims Department staff and leadership with outside vendor relationships. - Maintain awareness of developments and trends in case law, statutes, regulations and judicial climate. - Work with business partners to draft and interpret policy forms. - Provide thoughtful and timely training to Claims Department staff. - Attend mediations, trials and depositions, as necessary. - Other duties, as required.

The Claims Superintendent - Professional Liability, will be responsible for determining and discharging the company's contractual obligations under its various policy contracts involving coverage analysis, investigation, legal defense, and loss and expense reserving primarily as they apply to medical malpractice claims.   - Incorporate all claims into company records and review for applicability of coverage.  - Present facts of claims, with recommendations, to committee as necessary. - Establish initial loss and expense reserves.  Maintain valid loss and expense reserves based on current investigation and legal discovery. - Supervise activities of Independent Adjusters, investigators and defense attorneys to ensure that all claims are appropriately handled.  Attend and participate in mediations/trials as necessary. - Adhere to company procedures and guidelines as well as case law and statutory requirements when coverage is in question, and/or when paying or denying claims. - Comply with reporting requirements of treaty and facultative reinsurers. - Maintain current understanding of various unfair claim practices statutes. - Prepare large loss reports where applicable. - Review incoming billing statements for accuracy and process for payment. - Participate in broker relations calls/visits as needed. - Attend industry related seminar workshops and/or courses for continuing education. - Additional tasks as assigned.

  • Independently analyze and price reinsurance submissions and provide recommendations. Work closely with underwriters to help them understand the conclusions and the key assumptions built into the pricing analysis. Effectively communicate findings and results to internal and external stakeholders and all levels of management as required. Actively participate and serve as a key member in the referral process. • Develop, enhance and manage pricing models including updating underlying methodologies, assumptions and parameters to achieve adequate rate levels to meet strategic objectives. • Train, mentor and develop junior staff. • Support reserving, financial reporting and management reporting functions as needed. • Lead projects/analyses requiring cross-functional resources including those who are not actuaries. • Assist Chief Actuary with other projects as needed.   This is a hybrid opportunity - 3 days in our Stamford office and 2 days Work From Home

The SAN Sr. Systems Engineer is responsible for the design, documentation, implementation and support of the SAN infrastructure that BTS oversees.  Job responsibilities will involve making design decisions, developing team standards, leading team initiatives and projects, and documentation that is based on the goals of project initiatives and changing business needs.  This position will play a substantial support role involving different SAN related technologies, customer and team driven projects, handling incident tickets on a priority basis, and participation in service request orders to meet customer needs.   A comprehensive performance management plan will involve the identification, discussion, and implementation of personal and business related objectives and goals aimed at career and team development.  - To communicate with technical and non-technical individuals and teams - Work in very fast paced and dynamic production environment - Must be able to work independently with little supervision handling multiple tasks and priorities - Superior problem solving and analytical skills - Dependable, self-motivated, organized, strong verbal and written communication skills - Explore and apply emerging technologies that will support business technology needs - Act as lead technical manager within SAN team for key business and team projects as needed. - Provide road maps for SAN infrastructure relating to application road maps and business needs - Design, build, configure, and install SAN related equipment and technologies - Assist and mentor SAN Administrators and Engineers with providing routine SAN configuration, including provisioning and zone security for all Berkley companies, as requested. - Monitor and track the health and performance of the SAN infrastructure. - Create and distribute disk utilization, capacity planning, and trending reports. - Oversee routine online upgrades to required service levels for all SAN switches and arrays. - Design, administration and upgrades of all SAN management applications and tools. - Design, administration and support of snapshot technology and data replication between datacenters. - Collaborate with System Administration teams to deploy best practices and stewardship of all SAN resources. - On-call rotation and off-hours work as required by change control procedures. - Travel to DR site and company sites as required.

The Recruiter will contribute to the organization by executing the duties and tasks associated with the full life cycle of recruiting including sourcing, screening, recommending candidates for positions at all levels, negotiating offer terms and onboarding new hires across multiple operating units. Proactively and creatively source candidates for current and future positions in order to build diverse candidate pools. The recruiter owns and drives the end to end recruiting process leveraging our ATS to deliver an efficient and effective process to business partners.  - Collaborates with the Vice President of Human Resources (VP HR), Hiring Manager and other internal stakeholders to build a recruiting plan to attract top talent including job postings, job descriptions, market intelligence, recruiting outsources and outlets leveraging the ATS - Delivers overall candidate experience as created by VP Talent Management including responding to candidate inquiries, application status requests and other requests for information - Ensures candidates’ experiences and interactions reflects each operating unit’s culture and performance expectations - Tracks and reports on recruiting metrics. Meet or exceed key performance indicators and service level agreements including but not limited to time to fill, cost to fill, interview-to-hire ratio - Proactively sources, identifies and engages passive candidates to build and maintain a quality and diverse pipeline to build the prospective talent pool - Engages external recruiters within corporate guidelines - Designs, builds and implements innovative recruitment programs such as internships, college recruiting and employee referral bonus programs - Sources candidates through standard and creative platform including social media, internet sourcing, job boards, outreach, employee referrals, industry group meetings and attendance at other business functions and in collaboration with Operating Units supported - Screens candidates as appropriate including resume review, in-depth phone screens which result in recommendations to the Operating Unit HR and/or Hiring Manager regarding possible next steps - Prepare and provide interview guides and provide coaching to hiring managers on interview process and gather interview evaluations based on key competencies of the position - Coordinates interviews and follow up debrief conversations with Hiring Manager and VP HR which lead to decisions about offers - Coordinates, and sometimes extends and negotiates at the direction of the operating unit, offers of employment including compensation packages, relocation packages where applicable, and other aspects of employment at Berkley - Collaborates with VP HR on rescission of offer - Tracks candidate activity to ensure that all pre-hire actions are complete in a timely manner (such as completed application, etc.) - Ensures all offers and candidate communication meet or exceed federal, state and local laws or local country laws if outside the United States - Identify and implement alternative staffing solutions as needed - Coordinate and support execution of employment contracts in foreign jurisdictions - Reviews and evaluates restrictive covenants and refer to Berkley Legal if necessary. Informs hiring manager and VP HR of restrictions and any actions recommended by Berkley Legal. Communicate any actions to candidate - Conducts initial vetting of visa and immigration requirements and refers to hiring manager and VP HR for further action - Orders background checks and drug screens through ATS and resolves any issues or unfavorable outcomes - Orders I-9 for operating unit completion; collaborates with VP HR/hiring manager to complete - Generates welcome letter to candidate with logistics for Day 1, info about completing I-9, etc. - Communicates to non-selected candidates and enters them as appropriate into pipeline for future opportunities - Investigates labor and employment market conditions. Shares information with colleagues, hiring managers, HRVP’s and others - Recommends topical content to L&D that would support development of interviewing and hiring skills of managers - Proactively identify areas for process improvement, innovation and opportunities for efficiency and synergy - Additional duties as assigned

The Director - Technology Strategy and Programs, is responsible for supporting and helping to lead the design, delivery and execution of strategic initiatives to deliver on department and broader Enterprise goals.  Additionally, the Director will partner with leaders from across the enterprise to develop cutting-edge technology strategies that enable BTS to achieve near and long-term goals.   Reporting to the SVP, Infrastructure & Architecture, and as a member of the Global Infrastructure & Architecture Management team, the Director - Technology Strategy and Programs is responsible for coordinating and consulting on the day to day management and execution of the Infrastructure & Architecture programs. Through effective governance routines, project and program execution tracking, this leader will support all Infrastructure & Architecture verticals in their efforts to improve and mature the operation aspects of the organization.   This leader will assist the SVP in the continuous development and documentation of the Infrastructure & Architecture strategy program while keeping up to date on industry best practices, upcoming trends, and emerging technologies to help ensure that WRBC can take a proactive and modern approach to Infrastructure & Architecture.   - Acting as a thought leader by developing ideas that have long-term, strategic impact and align with broader Enterprise strategies; - Responsible for helping to drive our enterprise technology strategy forward, including planning of work and resources; - Supports the communication of the technology strategy to the organization so they understand their roles, are motivated to achieve established goals, and have line of sight between their work and organizational strategies; - Applies knowledge to complex situations, where alternatives are numerous, to drive business solutions on behalf of the organization; - Supports the development of a vision, direction, and specific objectives for targeted organizational areas and assists in integrating that vision across multiple areas; - Leverages business knowledge to support the conversion of thinking of others, and/or supports acceptance of complex ideas where difficult (but necessary), to achieve goals and objectives; - Leads strategists in achieving significant assignments by creating structure and leveraging processes that enable oversight of delivery while allowing freedom of action; - Models and creates an environment of accountability within the team and for peer groups by setting clear objectives in support of strategic business outcomes; - Recommends and implements change across multiple organizations in alignment with enterprise change initiatives using personal influence to enlist employees and peers in implementing change; - Coordinating, tracking and reporting on the implementation of program components and alignment to organizational requirements; - Additional duties include development of meeting materials for executive governance committee meetings, technology team meetings. - Ensure the ongoing integration of Infrastructure & Architecture with business strategies and requirements. - Partner with other Infrastructure & Architecture leadership team members to collectively build and drive the Infrastructure & Architecture Program, Strategy, and Roadmap

Senior Support Associate, under the direction of Management, will perform a variety of duties. Functions will include but not be limited to the production of reports and presentations, monthly and quarterly reporting to Senior Management and the tracking of key metrics. This incumbent must have the ability to exercise good judgement in a variety of situations, with strong written and verbal communications, advanced Excel capabilities, administrative and organizational skills. Must have the ability to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.   Responsibilities: • Administrative support for both Internal Audit and Underwriting/Analytics. • Coordinates with the Managers to ensure the timely production of key monthly and quarterly reports. • Strong MS Excel skills (i.e., Pivot tables, more advanced formulas (IF-THEN, TRANSPOSE, VLOOKUP, etc.) are necessary to understand and extrapolate data used in analyzing information and the production of the reports. • Completes a broad variety of administrative tasks including managing the Teams’ files and other internal websites, which include project lists, calendars, distributable presentations and libraries of reports. • Assists in the production and distribution of final Internal Audit reports and other presentations. • Coordinate with Actuarial team in the production and distribution of SIDEBAR and State of the Line WebEx presentations • Assist with managing Experian account maintenance and annual budget • Completes the Audit Department’s Customer Satisfaction Survey program. • Monitors the Audit Department’s internal performance metrics. • Process internal and vendor invoices Relationship Management: • Communicates with internal and external audiences. Provides a bridge for smooth communication between the office and internal departments, demonstrating leadership to maintain credibility, trust and support of senior management. • Prioritize conflicting needs; handles matters expeditiously, proactively, and follows through on projects to successful completion, often with deadline pressure. • Answer incoming telephone calls in an exceptional, positive, clear manner. • Professionally greets and directs visitors. Employee Relationship: • Coordinates meetings regarding agenda, logistics, and meal coordination. • As needed, assist with travel and car service reservations.