The Senior Business Analyst consults with client companies on a more complex level to gather business requirements to bridge the needs of the business with the use of IT.  This includes determining client and organizational needs, system and operational requirements, downstream system impacts, and legal compliance obligations. Primary Duties & Responsibilities: - Works with end user to complete business requirements for multiple and/or high company profile projects. - Provides Subject Matter Expertise and deep functional product expertise, including upstream/downstream impact of changes. - Provides business expertise and understanding for Business Configuration Analyst, Business Analyst, and Business Test Analysts on projects. - Able to make multiple recommendations on how to improve the business processes/workflow. - Acts on a consultative role to provide resolutions to complex problems. - Provides strong customer relationships and has good understanding of how corporation/company operates. - May assist with completing functional testing on assigned projects. - Assist with resource planning, project planning and time tracking. - Lead meetings with teams within company and/or customers regarding projects, enhancements and support. - Able to mentor new Business Analysts. - Travel for this position is up to 15%.

The WC Claim Coordinator is a self-directed position responsible for providing a variety of support functions in a Claims environment. Specific Duties - Request information from or provide information to injured workers, employers, providers, attorneys, co-workers, state regulatory boards, 1st/3rd party claimants, and others as directed - Manage various avenues of loss reporting: e-mail, e-reporting, telephone, fax, or U.S. Mail - Input new claim loss data for multiple lines of business (Worker’s Compensation, Commercial Property, General/Auto/Excess Liability) into applicable claim systems - Research, verify and select proper active policy and coverages on new claims through review of policy/coverage information in policy databases - Initiate contact with clients or policy holders on applicable claims to triage losses and confirm facts of loss, request additional information and/or seek missing critical data elements - Manage daily distribution of new claims to ensure equitable examiner workload and effective customer service - Ensure timely filing of regulatory documents via EDI (Electronic Data Interchange); submit applicable claims to Index Bureau Reporting (ISO) and document files as applicable - Handle incoming phone calls and/or electronic/written inquiries from Clients, Claimants, Providers and Agents/Brokers relating to questions or problems associated with claims - Provide additional levels of management and claim department operational support to include payment review/approval/input and complete scheduled or special project work as needed - Maintain organization of claim files with accurate and timely documentation of work activity - Manage workload via system diary activity - Provide professional customer service to all internal and external customers May perform other functions as assigned.

This position will be providing support of one or more applications to various member companies of the corporation. The position will involve developing, implementing, and supporting technical solutions for customers.   Primary Duties and Responsibilities: Support Role - Supports company BA/BCA and development staff in creation of application and system integration. - Provides tier 2 service desk application support and trouble shooting. - Develops and executes simple SQL scripts to resolve production issues and create reports. - Monitor / track issues until resolution and determine impacts resulting from issue. - May Coordinates Minor software release schedule and approval process with Release Management, development staff, Business System Analysts, and customers. - Able to provide root cause analyze when troubleshooting system issues. Development Role - Develops advanced requirements based on customer request and/or requirements. Assist in writing requirements, design, testing and/or initiation of projects to help provide solutions for our customers. - Develops technical specifications to solve a business need or problem. - May Coordinates Minor software release schedule and approval process with development staff, Business System Analysts, and other BTS staff. - Develops and executes SQL commands to accomplish data model changes and is involved in data modeling. May also include report generation. - Monitor or track tasks until completion to insure delivery to customers. - Active participant in design sessions and other technical meetings involving system changes. Shared between the 2 Roles Outlined Above: - Work with business to understand system issues. - Knowledgeable on a specific set of components within an application or a single application. - Communicate issues effectively to multiple levels within the organization. - Recreate issues and document requirements for bug fixes and/or system enhancements. - Create documentation and training materials, Provide end-user training to internal and external customers. - Assists in release software upgrades to customers (internal/external to BTS), including testing. - Travel for position is up to 10%. ** Items from the 2 roles outlined could overlap depending on the individual 

Responsibilities will include coordinating the confirmation and settlement of trades, monitoring custody statements for corporate actions and fails, reconciling cash transactions and balances to custody, producing various portfolio performance and regulatory reporting.  Strong interpersonal skills are critical as the role routinely communicates information externally with brokers and custodial contacts, and internally with the investment accounting group.  

The Unit Manager has joint responsibility with the Vice President for technical supervision, training and continued development of claims personnel, in addition to handling a personal diary. Also, oversight of intense coverage analysis, investigation, and management of litigated files.   - Train unit personnel in the areas of claims investigation, reserving, evaluation, negotiation, and settlement. - Assure compliance with departmental policies and practices concerning file creation, documentation and report preparation. Report preparation includes large/severe claims reports, and file memos. - Train superintendents to properly conduct an accurate, comprehensive coverage analysis. - Maintains a $350,000 reserve/settlement authority or as otherwise directed by the Vice President. - Create and maintain an override diary. - Perform file audits as required. - Additional projects as assigned.

Develops regional and local Business Strategic, Tactical and Operational plans. Executes Action Plans leading to the accomplishment of Company goals. Develops deep agency relationships and represents the Company locally, regionally and on a national basis.  Will work with Sr. Management of the Company and Regional Companies as required to drive both growth and profitability. Participate in the development of Marine and Property strategic and tactical plans based on company plans, technological advances, and corporate plans. Will work within limits of authority requiring the highest degree of technical complexity and coordination. Focus will be on complex property, marine risks and programs that will drive profitable growth.   Manages direct reports in assigned states and offices.   - Must be able to work independently in an entrepreneurial environment. - Builds superior distribution partnerships with agents and brokers. Develops and implements sales plans to leverage profitable business growth. - Analyzes applications, determines acceptability of risk in accordance with Company guidelines and practices in order to make the appropriate underwriting decisions. - Applies underwriting guidelines and appetite to risk selection and pricing.  - Keeps current on state/territory issues and regulations, industry activity and trends and freely shares information with others. - Negotiates with agents to reach positive and profitable outcomes. - Develops a diverse book of business consisting of varied inland marine and property classes of business, risk size and complexity. - Analyzes quality, quantity, and profitability of risks underwritten and prepares reports for management review. - Assists in the management of the Inland Marine and Property business to achieve the goals and objectives established. Ensures continued profitable growth. - Provides guidance and assistance to underwriters and to other functional areas. - Collaborates with management on risks exceeding authority level or requiring special handling. Provides assistance to underwriters requiring referrals due to the authority levels. - Evaluates underwriting performance based on financial analysis. Includes rate, reserve adequacy, operational execution, planning and product reviews. - Collaborates with Regional Companies in developing regional inland marine and property business plans. - Assists with product development in creation of innovative products and service to introduce to the market. - Collaborates with business partners in Risk Control, Actuarial, Finance and Claims to driver profitable results. - Develops program opportunities

Within authority, the incumbent will manage assigned agents / brokers to underwrite and process environmental and/or casualty lines for the Environmental Services Industry and Energy Industry.   Duties and Responsibilities: - Work with assigned brokers to underwrite Pollution, Professional Liability, General Liability, Automobile, and Excess lines focused on the Environmental industry. - Visit existing and potential new agents / brokers to discuss our products and procedures such as; underwriting appetite, premium collection policy, profitability issues, pricing and coverage issues. - Possess the capability to handle all lines of business and all types of rating programs - Capable of looking beyond individual account transactions; managing a book of business to achieve new business, renewal retention and ROE objectives in support of the Division. - Handle all aspects of processing the agent / broker accounts. - Perform financial analysis on the audited/reviewed financials or other financial information of insures using appropriate tools. - Create and solicit renewal applications from the agent / broker after reviewing the expiring policy and loss information. - Underwrite endorsement requests from agents / brokers and sign-off where required. - May assist other underwriters in processing renewals, new business and endorsements.  

The Claims Attorney handles all aspects of litigation for property and casualty related claims. S/he provides technical and strategic expertise to manage claims assuring that exposures are timely recognized and resolution plans are well formulated and executed. Duties and responsibilities include but are not limited to: - Providing legal representation in a wide array of real estate and restaurant litigation cases. - Prosecuting and defending major subrogation and insurance coverage claims. - Informing other functional departments (underwriting, actuarial, finance) of positive/negative conditions noted during litigation which may impact company results. - Driving favorable loss cost results by influencing, planning and providing guidance on individual claims - Providing ongoing analysis of technical material (i.e. case law, regulations) to determine the impact on claim operations and providing necessary guidance and assistance to the claims department

Works closely with the Branch Manager and Home Office Marketing to achieve growth and profitability goals.  Primarily responsible for the Branch Marketing function.  Ensures all Branch marketing and financial objectives are achieved.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. - Serves a critical role in the execution and achievement of key financial objectives, to include new business development/growth strategies, book management, agency relationships, customer retention and staff training. - Demonstrates skill in communications, presentations, relationship building, negotiations, problem solving, sales training, organization, and analytics. - Identifies new opportunities that will help advance the business through growth, customer experience or operational efficiency. - Has a thorough knowledge of Acadia products, programs, services, and financial incentives including profit sharing agreements, to promote and facilitate the placement of profitable business from Acadia agents. Delivers training/education to agency staff about Acadia products & programs as needed. - Builds and maintains strong relationships with agency partners, particularly at leadership levels and facilitates connections between agency and Acadia personnel. - Acts as a change leader and influencer to support achievement of branch goals. - Handles and resolves a variety of agency issues and problems that may develop to include, but not limited to, contractual, accounting/collections, and agency merger/acquisition concerns. This includes underwriting, monitoring agency rehabilitation programs, as well as handling agency termination actions. - Maintains market awareness including competitive developments, through regular agency visitations and participation in Agency Board of Advisors meetings. - Manages the agency management process for the Branch including conducting annual branch agency reviews, monitoring established action plans, prospecting and appointing new agents, and establishing rehabilitation plans or termination actions as required. - Serves as key Branch partner with Home Office Marketing in product/service development and promotion, as well as participates in special projects for the Branch and Home Office. - Operates independently with limited supervision, and serves as a member of the Branch Leadership Team.   In addition, duties in certain branches may include: - Serves as Acadia liaison for assigned Association Programs between respective Association executives and sponsoring agents. - Manages Association Programs to include the oversight of business development, Dividend Plan Valuations, and distribution of dividend returns through producing agents. - Represents Acadia on committees and at hearings dealing with regulatory and legislative issues.    

- Own the quality of the entire product suite – Leads test strategy, test design - Drive speed to market of products by targeting over 90% of testing via automated means - Create execution pipelines for various phases of software testing - Design scalable infrastructure for test execution. - Portfolio of testing will include functional testing using BDD layers wherever applicable, data driven testing, security/performance testing and building API testing frameworks - Work with the product team on product roll out based on risks - Drive continuous delivery in order to achieve daily product releases - Explore new ways to expedite testing life cycle by bringing in different frameworks - Curate the TestOps practice within the organization - Lead/mentor teammates to deliver a quality product

- Our Quality Engineers aren’t manual testers – you write scripts to automate testing and develop frameworks to speed up the testing process. - You navigate our massive codebase, identify weak spots and constantly design better and creative ways to break software and identify potential problems. - You create a huge impact on the quality of our products and services.

- Our Quality Engineers aren’t manual testers – you write scripts to automate testing and develop frameworks to speed up the testing process. - You navigate our massive codebase, identify weak spots and constantly design better and creative ways to break software and identify potential problems. - You create a huge impact on the quality of our products and services. About the job: In Quality Engineering, you use your knowledge of testing and testability to influence better software design, promote proper engineering practice, bug prevention strategies, testability, accessibility, privacy, and other advanced quality concepts across products. About the candidate: - You are a constant learner and are curious to find new ways of using technology. - You thrive in an environment where you can communicate your ideas. - You are highly motivated, driven to success, embrace extreme ownership and take pride in your work. - You take notice in areas that need improvement, and drive change by collaborating to discover the best idea.

- Develop and manage trusted relationships with assigned captive programs, including effectively interfacing with C-Suite and executive level business relationships at the policyholder, TPA, Broker, Captive and a variety of third parties. - Function as primary liaison with Captive Managers, Captive Consultants, Broker/Consultants together with business development team. - Support business development team in relation implementation of new captive programs. - Build relationship with distribution channels and support their efforts to build membership within captive programs. - Deliver necessary reporting, analysis and make health risk management strategy recommendations to aide in the management of financial exposure. - Manage and develop communications for the Captive Program (i.e. newsletters, monthly and annual loss reporting/analysis. - Function as primary liaison with Captive Manager and oversee necessary captive deliverables to ensure timely cession reporting and member/consultant support. - Coordination and preparation of monthly, quarterly and annual loss reporting packages, quarterly conference calls, 1:1 report introduction calls, as well as support and presentations at regional and annual program meetings. - Develop and manage communication of results and performance of assigned captive programs to internal and external parties, including analysis of historical performance and interpretation of loss performance. - Develop and manage surveys and voting for assigned captive programs. - Work with distribution channel and captive members in development and implementation of risk management strategies and education of potential health risk management solutions/vendors. - Support the launch of new captive programs including establishing the cession reporting, coordinating calls and logistics with Program Sponsor/Captive Manager to ensure a smooth implementation. - Development of documentation/recommendation of processes and procedures to support efficiency and growth targets for the captive division. - Effectively liaison with various operating areas including premium accounting, finance, and clinical team on behalf of policyholders and consultant brokers to ensure understanding of claims handling, premium processes, policy provisions/endorsements and understanding internal health risk management services. - Work with vendor relationships to maintain smooth coordination between the parties (TPAs, disease management, broker, captive, members, etc.). - In collaboration with AVP, oversee the activities of account management team assigned to programs, including training, development, and input on performance review to ensure appropriate coordination of information and resources to achieve customer service standards. At times providing back-up and support in interfacing with broker, policyholder and TPAs. - Projects, as assigned.

The IT Analyst provides technology support to the entire organization.  The primary focus will be supporting the day-to-day IT support needs of the organization.  This includes providing general IT support. hardware/software management, data to the company through Ad Hoc requests and Reporting Tools, business requirements gathering, unit/regression testing, and some project and timeline management.  This position will also ensure that the company meets all State, Regulatory, and Corporate IT compliance requirements.  Interacts and collaborates with others within the company to understand their needs to be able to provide cost and time estimates for priority decisions.  Provides support, training and answers questions on core systems and data solutions.  Duties and responsibilities include but are not limited to: - Provides general IT support and assistance directly to users on all hardware, software, reports, and systems Berkley Surety supports.  Manages BTS and others as needed to provide support as needed. - Identifies and documents business problems and inefficient applications and recommends alternative solutions. - Responsible for procuring and tracking hardware and software purchases. - Responsible for performing internal SOX Systems Auditing. - Prepares business requirements for program development. Works with end-users and management to analyze, design, implement and/or support business applications and systems. - Works with developers to answer any questions or clarify information on requirements. - Performs Unit and Regression Testing of all supported systems and reports. - Manages new system implementation rollout and provides training and documentation on new systems and processes. - Manages projects and timelines to insure that requirements and timelines are met. - Responsible for data calls and adhoc requests as needed. - Performs a variety of tasks and works on special projects as assigned.

This position oversees the claim technical aspects of our Commercial Excess exposure and other product lines as determined by the Chief Claims Officer.  This position will have profound and significant influence over the Commercial Excess and Casualty claim portfolio.  The position has the responsibility to develop the Claims staff in an effort to improve the technical depth of the organization.  - Provides technical direction and oversight on the company’s large and complex excess and casualty claims. - Follows all large and complex excess and casualty claim files on diary. - Reviews all files with large allocated loss adjustment expense exposure. - Handles a discreet inventory of the company’s most severe and complex claims including class action litigation, pollution, and large limit excess claims. - Designs, develops, and delivers training for the department. - Performs internal audit duties.

- Work with various teams and stakeholders to create and maintain digital experiences for multiple insurance brands. - Evaluate new technology and form data-based opinions to ensure continued high level product offerings. - Use an understanding of digital customers’ needs to drive digital product decisions. - Build and maintain digital interfaces to core systems. - Estimate units of work, participates in design discussion and code review.