Looking for a Manager Financial Data and Analysis to become part of a Corporate Financial Data and Analysis team.  This role will be involved with strategic analysis and content evaluation related to various global financial applications.  The individual will work cross-functionally to translate & consolidate data from multiple Berkley operating units into a cohesive set of financial data which will be used to inform decisions regarding profitability and risk assessment.  The cross-functional nature of the project will require the coordination from various teams such as underwriting, marketing, claims, technology, actuarial, accounting and operations.  This role will focus on strategy & analysis of the integration of various financial data sets and applications in order to facilitate best practices and drive innovation for the future state of operating unit’s data.   Key Functions/Duties of Position: - Perform self-initiated financial analysis to evaluate trends, model future behavior, support implementation decisions, and create insights to drive financial process efficiencies. - Determine and implement data reporting strategies to provide critical information to operating units, finance, and other key areas. - Partner with non-financial business managers and team members to perform strategic work - Assist with general business processes, accounting, audits, financial related issues, and other production related items associated with Peoplesoft, Vena, and the Berkley Data Warehouse (BDW). - Present work and engage in strategic discussions with senior management. - Work cross-functionally with multiple departments including Underwriting, Marketing, Claims, Accounting, etc. - Responsible for the development of reporting requirements and models to facilitate analyses supported by data metrics and analytics from various applications. - Conduct analysis of key business drivers, trends and performance indicators to provide value-added inputs. - Manage and complete monthly reconciliations for companies going through various implementations of financial systems. - Work extensively with both international and US based finance teams across the multiple projects. - Monitor and manage adherence to financial standards and governance implemented by the Corporate Finance organization and BDW steering committee. - Manage a team of three direct reports in their daily activities.

Monitors financial systems and procedures and specific general ledger accounts to ensure financial results accuracy.  Prepares journal entries and accounting reports.  Assists in the preparation of financial plans and budgets.  Prepares and analyzes financial results related to inquiries from management. - Monitors financial systems, procedures and controls for accuracy, analyzes sufficiency of expense accruals and prepares monthly, quarterly and annual financial statement journal entries and management reports. - Prepares monthly and quarterly calculations and monitors significant financial statement items such as reinsurance, expenses (DAC, commission, etc), and losses. - Assists in the preparation of annual planning forecasts and other related planning inputs and exhibits. Provides modeling assistance to determine the impact of potential scenarios and plans - Prepares financial analyses and assists with special projects supporting operating units or corporate initiatives (accounting, systems, etc.)   - Assists in the preparation of monthly and quarterly management reporting on actual vs. plan results, providing variance analysis - Reviews financial accounts and prepares account reconciliations, Adheres to and provides assistance with Financial control (SOX) documentation, processes and procedures - Performs other related duties as assigned by management.

We have an exciting opportunity for an Underwriting Assistant to join our team! You will provide  administration assistance to the underwriting team, including initial set-up of new insurance submissions and keeping track of all underwriting folders and account information.    We have a welcoming culture valuing our employees – we actually trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!   What you'll do: - Set up folders in our shared drive for all information received for new submissions - Run census in Excel spreadsheet for each submission - Log submission into our underwriting system, including: benefits, reinsurance terms, and census information - Communicate between Sales Reps and Underwriters to ensure all information is complete and accurate

The Life Sciences Underwriting Specialist is responsible for the new business marketing and production, renewal underwriting and service of business for an assigned group of producers.    Duties and responsibilities include but are not limited to: - Building strong relationships with brokers to ensure you meet or exceed financial goals including growth, profit, retention, and new business.  - Responsible for account solicitation, risk selection and analysis including the corresponding documentation, pricing and marketing of  Berkley Life Sciences products and services for new and existing customers. - Business development results for assigned territories - Identifying opportunities for account rounding. - Providing technical support to producers and insureds - Staying current with all compliance, procedural and workflow changes. - Working collaboratively and effectively with, underwriting associate, operations, legal, home office underwriting and claims

We have an exciting opportunity for a Senior Multi-Line Claims Specialist to join our team!  You will be responsible for handling third-party general liability losses for both bodily injury and property damage, commercial first-party property, and inland marine.  You will investigate, evaluate, negotiate, and resolve litigated and non-litigated claims of all levels of exposure and complexity.     We have a welcoming culture valuing our employees – we actually trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!   What you'll do: - Review and set up new loss assignments in a timely manner in compliance with Department guidelines and best practices - Establish appropriate initial loss and expense reserves and continue to regularly evaluate the file for adequacy, accuracy and adherence to reserving guidelines - Analyze and interpret policy language in conjunction with specific loss facts to reach appropriate coverage decisions - Draft coverage correspondence, including reservation of rights and coverage disclaimers in compliance with various state statutes and regulations - Compose a variety of other detailed correspondence to insureds, claimants, attorneys, agents and Regulatory agencies - Appropriately and clearly documents all claim file activity, including current strategy, plan of action and exit plan in file notes - Direct and control the activities and costs of outside vendors including defense counsel, coverage counsel, experts, and independent adjusters  - Effectively present and discuss loss facts and issues in round table discussions to peers and members of management at all levels - Compose and transmit in a regular and timely basis frequent Large Loss Reports and other detailed reporting documents as appropriate - Embrace a culture of innovation and strives to seek improvements in processes and procedures 

Preferred Employers Insurance is hiring an actuarial intern. The position is approximately 30 hours per week over the summer with the possibility of continuation into the school year. The program will consist of meaningful work assignments and projects that develop technical and professional skills along with exposure to working at a property and casualty insurance company.   The Actuarial Intern assists in all aspects of actuarial and analytical analysis. This analysis is used in many key business decisions.  Topics will broadly include: Price monitoring, profitability analysis, operational metrics, report creation, data reporting and competitor tracking.  Additionally, the intern will learn technical skills such as Excel, SQL and Power BI.   Candidates should be self-starters, comfortable in a fast-paced environment and able to quickly pick up new business concepts and technical skills.   Typical projects may include: - Segmentation analysis to evaluate loss performance - Pricing recommendations for large accounts - Territorial Analysis - Ad hoc data requests for internal customers - Economic market trend reports to forecast likely growth markets - Development of templates to increase internal efficiency - Tracking competitor rate filings

Designs significant new system functionality with a consideration of performance, stability, and supportability.  Reviews and provides feedback on business requirements to fully leverage technology to improve business functions.  Defines standards and design patterns/paradigms for system development within a team.  Actively participate in the planning and implementation of systems, infrastructure and related hardware and software. Provide advanced troubleshooting for infrastructure, networking, security, and application issues.  Provide project architecture and oversight with in-depth technical expertise on infrastructure projects.  Assess and recommend architectural designs/changes to customer systems in response to business or technical drivers.  Contribute to written proposals and develop technical documentation. Subject matter expert for specific technologies within the Infrastructure practice (e.g. Directory Services, Messaging).  Demonstrates a robust understanding of all the business processes and system interfaces of a system.  Demonstrates problem solving skills that span the application, middleware, and infrastructure levels. Ability to clearly communicate problem/resolution process to customers or management.  - Actively participate in the planning and implementation of systems, infrastructure and related hardware and software. - Serve as liaison to vendors (e.g. Microsoft, Symantec) to facilitate problem resolution. - Be able to serve as a Lead Engineer on engagements and work directly with Project Management, Account Management and Customer teams. - Ability to mentor and cross-train technical staff. - Provides guidance on BTS development standards and quality expectations to employees entering the job family. - Collaborate with technical staff, including project managers. - Customer liaison for solutions including presentation of design and deployment strategies.  - Provide subject matter expertise in the areas of Active Directory, DNS, and Windows Server operating systems. - Document server topology diagrams. - High level of design, architecture and engineering expertise with virtualization and automation technologies (ie. VMware, Citrix, Service Now). - Serve as a Lead Engineer on engagements and work directly with Project Management, Account Management, and Customer teams. - Responsible for system level programming / scripting on an ad hoc basis and to facilitate the management of supported applications and technologies. - Develop the planning, architecture, and oversee the implementation of policies and procedures to ensure system provisioning and maintenance is consistent with company goals, industry best practices, and regulatory requirements. - Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts. - Responsible for installation, service delivery and administration of Internet servers, mass storage, LAN/WAN, frameworks and systems applications. - Performs configuration, integration, maintenance, performance management, security management, failure analysis and recovery, and user support. - Provide mentoring and coaching to peers and subordinate team members specifically assigned as Systems Administrators. - Anticipate, mitigate, identify, troubleshoot, report, and resolve hardware, software, and firmware problems on servers, input. - Ensure the integrity, security, and availability of all Windows-based enterprise servers, their respective application databases, and connectivity to and from servers and workstations in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance. - Provide second and third level support for Windows servers in a highly available, 24x7 enterprise environment - Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance. - Maintain and constantly improve server performance, reliability and security, including performance tuning, file system layout and optimization, and ongoing update of services in compliance with security policies - Participate and adhere to defined incident, problem and change management best practices. - Support the deployment of new systems in response to incoming customer requests and organizational requirements. - Operating system/utility software installation, testing, implementation, maintenance, and configuration management. - Document problems and resolution for future reference. - Excellent communication skills particularly across functional technical areas. - Monitor server performance and implement performance tuning. - Oversee server and operating system security following corporate guidelines. - Strong analytical abilities and professional office experience needed. - Mentor and cross train other team members in key skill sets.

The Operations Assistant will support all phases of the premium audit process and provide operational support to the Underwriting team.  In additional, this position will provide administrative support to all BTU locations as needed.   Key functions include but are not limited to the following:   Premium Audit/Underwriting Operational Support: - Ensure the accurate and timely rating, booking and issuance of premium audits and related transactions. - Communicates as needed with agents to obtain information needed to complete the premium audit transaction. - Answers agent questions, resolves agent problems on topics such as premium audit status and billing. - Daily communication with Operations and Underwriting staff. - Supports other aspects of the premium audit process, such as ordering premium audits. - Support Claim and Risk Control as directed.  Administrative Support: - Responsible for general office administrative support, including ordering office supplies, managing incoming and outgoing mail, reception, responding to telephone and email inquiries from internal and external customers. - Manage the Customer Account set up and clearance process. - Use the workflow management system to create work items for new business, renewals, endorsements and cancellations. - Support the agency appointment set up and licensing process. - Order underwriting reports, including MVRs and Catastrophe Exposure reports. - Coordinate company events and assist with arrangements for company visitors.

The Senior Actuarial Analyst’s role is to take the lead in coordinating, preparing, performing and communicating complex actuarial analyses required to estimate expected losses for insurance products on an individual policy level or across the entire portfolio and/or project future financial results.  The Senior Actuarial Analyst may support pricing, reserving, and/or actuarial operations functions within the MECC Actuarial department. The Senior Analyst is also responsible for taking the initiative to identify and recommend necessary enhancements and changes to existing actuarial analysis processes, analytical methods and related processes and procedures that reflect changing market and operating conditions and enable the department to contribute most effectively to the company’s success.   Under general direction and with limited supervision, core role responsibilities for the assigned functional area(s) include: - Determine the means to provide accurate and timely analyses and communications to MECC internal business partners - Provide recommendations on Actuarial projects that are well thought out and based on data that has been verified. Recommendations should be completed within agreed timelines - Monitor, develop and interpret company and department financial metrics and investigate anomalies – and summarize for management - Leverage advanced knowledge of generally accepted actuarial techniques, as well as database and spreadsheet software skills, to ensure that actuarial analyses appropriately reflect ongoing market and company operational changes – and effectively communicate results to actuarial management - Assist actuarial management in being a thought leader in the department, ensuring applicable actuarial methods, techniques and processes are appropriately sophisticated and reflect current industry standards - Participate in strategic special projects at the request of management and effectively interpret results - As needed, work with actuarial leadership to develop external relationships with WRBC corporate staff and actuarial auditors by assisting with periodic project requests and preparing for and participating in joint discussions

Acquires and analyzes data.  Communicates with Actuarial unit and supervisor.  Participates in decision-making process by identifying issues and recommending solutions.   • Designs analyses for use in statistical rating studies as directed by Supervisor and/or VP. Applies advanced levels of mathematics, statistics, finance, and business to property and casualty insurance problems. • Downloads, manipulates, and compiles data into useable and useful format. – Includes programming in spreadsheet or database manipulation software. Supports any programming or verification efforts in development of technology products (i.e. intraweb report generator) including corrections, revisions, or enhancements as directed by supervisor. • Updates cost components (LDF, trend, ILF, variable expense loads, etc.) for use in statistical studies. • Develops, maintains, and enhances methods for tracking rate change history, experience, statistical information, etc. from company and other industry sources to study rate levels in states or nationwide as initiated by individual or directed by management. • Supports Rate filing – Compiles basic exhibits, explanations, justifications and statistical support for company rate filings to the insurance departments. Assists in answering insurance department inquiries regarding statistical analysis or actuarial support. • Assembles and reviews action items based on ad hoc analysis or product development studies as directed or as situation dictates.    

Come grow with us! We are seeking a dynamic new team member to join our high-performance in-house insurance agency. You’ll be one of the key people working closely with our premier clients providing A+ rated workers’ compensation insurance products and services and, be personally involved in the day-to-day administration of the agency. If you like serving profitable customers and being a key member of a winning team…this is the place for you.   The PCI Agency Management Specialist – Preferred Connect Insurance Center is responsible for the following: - Run the day-to-day operations of the PCI agency, including client renewal services but excluding sales generation. - Maintaining customer response operations by establishing workflows, schedules, assignments and back-up support. - Maintaining superior client services by establishing and enforcing positive customer experience standards; training PCI representatives, monitoring contacts/calls and surveying customers. - Servicing and supporting PCI Sales Agents as required for them to achieve their individual sales goals. - Maintaining a fully-functioning, continuously updated Agency Management System. (AMS Applied System: Tech-Canary) • Keeping everyone continuously informed about Agency Operations by preparing monthly reports/presentations and making recommendations as needed to best serve customers and to protect against potential Errors & Omissions Claims. - Contributing to the PCI Team effort by successfully executing on all of the agency’s operational processes and procedures. Note on responsibilities: - Coordinate back-up CSR (Customer Servicing Representative) plans and budget. (VIS Company - Virtual CSR Company) - Works closely with Marketing Team to ensure monthly prospecting and sales actions. - Coordinate and execute a high-level of client services to ensure 95% client retention rates. - This is an independent-oriented, insurance agency operations supervisory job requiring a high-level of communications skill, training skill, organizational skill and direct communications contact with team members and with targeted prospects/clients as may be required. - At the current time, expectation is that the Agency Operations Supervisor operates primarily out of their home office with periodic visits to home office in San Diego as required. - Ensure all Agency Employees are registered with an active CA P&C Agent-Broker license.   We are open to this role being remote.

To assist underwriting department through the handling of limited exposure accounts and to complete underwriting functions based on the underwriting guidelines and Letter of Authority.  Rate and issue assigned accounts and provide functional support to underwriters.   Handle new and/or renewal accounts, as assigned by underwriters or manager, by: - Reviewing new submission material, assessing risk and determining appropriate terms. - Processing assigned Automatic and non-Automatic renewals within delegated authority. - Following specific instructions of the underwriter. - Reviewing applications from agents and obtaining missing information. - Refer to underwriter or underwriting manager when outside assistant underwriter authority. - Prepare proposals for agents. - Follow up on all quotations in order to verify account status. - Following guidelines or instructions, order inspections as needed for underwriting of risk. - Maintain records and prepare required reports as necessary. - Meet or communicate with agents/marketing personnel. - Maintain contact with and act as liaison between independent agents, insurance company, claims adjusters and other concerned parties in administering accounts where necessary. - Maintain and update files for underwriting reviews. - Rate and process business as assigned, to include manual, computer and experience rating. - Set up policy order and instructions for issuance by Operations team. - Handle endorsement requests within delegated authority.   Perform other account-related duties, as assigned by underwriters, such as: - Order loss control - Order / review MVR’s, GuideStar information, BUR or other outside materials as instructed. - Complete valuation estimations as requested or directed. - Handle routine inquiries from agents May perform other functions as assigned

The senior accountant/analyst is responsible for applying accounting principles and procedures to analyze financial information, prepare accurate and timely financial reports and statements and ensure appropriate accounting control procedures.   Key functions include but are not limited to the following:   - Compile and analyze financial information to prepare financial statements including monthly and annual accounts. - Ensure financial records are maintained in compliance with accepted policies and procedures. - Ensure all financial reporting deadlines are met. - Prepare financial management reports. - Ensure accurate and timely monthly, quarterly, and year end close. - Establish and monitor the implementation and maintenance of accounting and control procedures. - Resolve accounting discrepancies and irregularities. - Continuous support of budget and forecasted activities. - Financial audit preparation and coordination. - Ensure accurate and appropriate recording and analysis of revenues/expenses. - Complete Account Reconciliations - Assist with SOX Compliance - Analyze and advise on business operations including revenue and expenditure trends. - Analyze financial information to recommend or develop efficient use of resources and procedures, and provide strategic recommendations. - Special projects as assigned.   The Senior Accountant/Analyst may specialize in one area of the accounting function.  Additional specific tasks may include the following: - Compile and analyze financial statements - Prepare monthly and quarterly exhibits and schedules - Calculate and prepare monthly journal entries - Analysis monthly data - Prepare required and requested reinsurance statistics and exhibits - Prepare and file insurance regulatory reports

We have an exciting opportunity for an Underwriting Manager to join our Berkley One team! Berkley One insures and protects the lifestyles of a modern generation of affluence. This role is for an energetic and passionate leader of people, and is an opportunity to be part of the building and development of our underwriting team & processes.    We have a welcoming culture valuing our employees – we actually trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!   What you'll do: - Coach and manage underwriting team including taking account referrals, answering questions and serving as a technical resource to your team - Develop your team’s technical and sales skills - Conduct regular performance conversations and participate in all performance processes throughout the year including goal setting, performance reviews and development conversations - Review and approve new business, endorsements and renewals that fall within underwriting authority and company guidelines. Refer risks that fall outside authority or guidelines - Ensure team members are fully trained and current guidelines, workflows, and procedures - Work closely with partners in sales, underwriting operations, distribution, and risk management towards providing solutions and service to our customers and broker partners    

The Senior Underwriter will work in a team setting generating, underwriting and analyzing accounts for development of new and renewal Professional Lines business.   - Compliance with underwriting documentation rules and guidelines. - Maintain an acceptable underwriting profit. - Adherence to Admiral underwriting guidelines and referral compliance. - Development and maintenance of key broker/agent relationships. - Participates in all internal company training and continuing education. - Remains current on product releases as it pertains to professional lines of business. - Leads strategic marketing calls to key brokers (up to 25%). - Management and development of business and broker relationships new to the organization. - Stay abreast and knowledgeable on market trends in terms of forms, coverage and appetite to maintain competitiveness. - Active mentorship and training of Associate Underwriters and Underwriters. - Act as a referral authority for Associate Underwriters and Underwriters.

As our Sr. Energy Underwriting Account Executive, you can look forward to joining the market leader for upstream energy. You'll manage a casualty underwriting portfolio of new business, renewals and endorsements for acceptability in accordance with company guidelines and standards.  You'll be a key contributor to our innovation projects to drive continuous improvement. Our Underwriters are entrpreneurial, creative and market facing.     You'll join a 15 person team of high-performing colleagues and report to the CUO or VP of Underwriting, depending on location. This role could be located in our Denver, CO or Houston, TX offices where we have a hybrid work schedule (3 days in office, 2 work from home). For the right candidate outside those locations, we'd consider a work from home colleague.     What you can expect: - Trusted with letter of authority, autonomy, resources and support from leadership  - Automation of documentation and referrals so you may focus majority of time on new and renewal business - Internal mobility opportunities – be a key person in our succession plan as we grow - Visibility to senior leaders and partnership with cross functional teams - Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent - Opportunity to lead change - Benefits – competitive salary, paid time off, comprehensive wellness benefits and programs, profit sharing, 401k, tuition assistance and education We'll count on you to:  - Be accountable for the profitable management of a casualty book of business, including the underwriting of new and renewal accounts consistent with business unit appetite and underwriting guidelines - Establish and maintain relationships with brokers and agents, and will be responsible for managing agency profitability - Market to your assigned territories, including strategic growth initiatives - Possess strong understanding of policy language and coverage interpretation, contractual risk transfer analysis, loss analysis and underwriting compliance - Collaborate across the organization with risk services, claim, actuarial, finance/accounting, and IT required - This position will be required to travel as needed to maintain strong relationships with agents and customers

Supervise and direct work of claims team responsible for the handling of the General Liability and Products Liability, both property damage and bodily injury. Monitor conformance of claims personnel to industry and company standards, procedures, and objectives.  Be responsible and accountable for departmental results.  - Provide technical oversight and direction to claim professionals at all levels - Act as key decision maker in determining claim values and resolution strategies - Maintain a diary on all claim files of direct reports - Conduct performance appraisals of direct reports, and provide professional development guidance and opportunities - Work closely with claim professionals on claims within and over their authority levels - Assist claim professionals in preparing reports for and conducting discussions with various levels of management and service partners - Contribute to profitability by supervising adherence to Best Practices to achieve optimum financial results - Work to build team commitment and promote a positive climate within the team - Develop and maintain positive customer relationships and provide superior customer service - Work cooperatively with other claim teams and other departments within the company - Act as mentor and assist professional development of direct reports and others - Identify procedural, technical, or personnel opportunities and/or issues - Utilize data to identify trends - Meet all State licensing requirements - Adhere to all statutory regulations, Unfair Claims Practices acts, and corporate Best Practices - Perform other duties and/or projects as assigned

Position is responsible for performing a diverse range of duties including administrative tasks to support the efficiency of daily business operations. The Operations Associate's primary objective is to partner with each function of the business (Underwriting, Claims, Accounting, IT, Actuarial, Senior Leadership, etc.) to drive operational change and increase overall efficiency.   - Assists the Operations Manager in daily tasks.  - Cooperates with different departments to improve business operations. - Manage marketing and supply inventory and place orders as required. - Test and implement system enhancements to improve process efficiencies and user experience. - Reporting of validated downstream underwriting, claim, and financial data. - Prepare billing reports, review and submit vendor payments to Accounts Payable. - Coordinate requirements; establishing contacts; developing schedules and assignments; coordinating mailing lists for conferences and marketing communications. - Review broker management data (license requirements, contact information, etc.) to ensure current records; communicate with brokers to receive any outstanding, updated information. - Manage multiple email inboxes and regular mail. - Other projects as assigned.

We are looking for creative, collaborative, and positive individuals who can add value and quality to our commercial auto property team. This is a commercial auto property adjuster role. The professional filling this position will be required to perform at a high level with regard to handling 1st and third-party commercial auto property claims from first notice of loss to file close.   - Handle first-party physical damage and third-party commercial auto property claims from beginning to end - Assess coverage - Investigate and determine liability - Negotiate and settle claims - Take recorded statements - Assign and manage third party vendors such as appraisers and local independent adjusters, as needed - Assess total losses per local laws and determent total loss claim value - Set accurate and timely reserves - Identify opportunities for subrogation and salvage recovery - Proactively control file expenses - Identify possible fraud and engage SIU for state fraud referrals - Communicate with other departments including Underwriting and Actuarial - Participate in insurance related continuing education - Perform other duties and/or projects as assigned

Carolina Casualty is seeking a professional Underwriter who enjoys commercial transportation underwriting, producer management, and building relationships.   - Review new and renewal commercial insurance risks and determine accurate classification of business, policy contract forms and pricing of risk; review and act upon pertinent risk information such as loss control reports, motor vehicle reports (MVRs), loss runs and financial statements - Responsible for book management of an assigned agency plant, including achieving predetermined premium goals and profitability objectives, conducting audits on agency business, effectively communicating the company underwriting philosophy and assuring compliance of underwriting best practices - Cultivate effective agency relationships; conduct agency visits, communicate expectations and make recommendations for agency action(s) when appropriate - Develop presentations to be delivered to the agent and/or insured detailing coverage, pricing and services provided by Carolina Casualty Insurance Company - Provide guidance to Assistant Underwriters in technical matters of underwriting including, but not limited to, such procedures as coverages, cancellations, exclusions, endorsements and non-renewal action - Assist in developing new products, coverage enhancements, and procedures that drive production and processing efficiency