-
The Underwriting Technical Analyst is a member of the Berkley Risk underwriting team. This position will build out underwriting guideline and controls. The analyst position will collaborate with the underwriting team, centralized technology team and the corporate Berkley Technology team. Responsibilities will include defining, implementing and testing underwriting operational and system enhancements to improve the quality of underwriting and efficiency of underwriting processes. Other duties include research, analysis, documentation, communication, and underwriting as necessary.
Specific Duties:
Underwriting Functions
- Determine acceptability of risks, including examination of exposures/controls and analysis of loss experience. Build program specific underwriting guidelines and controls.
- Work in a proactive fashion to write desirable new business that has potential to contribute to an overall program growth and underwriting profitability. Assist in new product development and product innovation.
- Coordinate efforts with Claim, Loss Control, and other program services personnel as needed and/or in conjunction with established program management operational procedures.
- Participate in and provide information for periodic audits.
Technical Functions
- Support underwriting department by assisting and frequently taking the lead role within the underwriting business unit for assigned system projects by:
- gathering and writing requirements
- drafting test cases
- performing and/or coordinating user testing and production validation
- documenting system functionality and data definitions
- conducting end-user training
- projects include: configuration, enhancements, updates, defect troubleshooting and fixes, and system replacement
- Perform system configuration changes and updates using administrator tools in various underwriting systems.
- Consult with product and production team members to identify suggestions, ideas and arrive at solutions to improve product, efficiency and system functionality.
- Collaborate in the development, implementation and maintenance of underwriting programs and tools.
May perform other functions as assigned.
-
In this position, the Claims Legal Bill Assistant will be responsible for reviewing invoices for compliance with BAM’s billing practices, processes and procedures utilizing an electronic bill review system. The role will conduct the analysis of legal bills submitted by third party law firms to determine compliance with claims handling guidelines.
Overall responsibilities include but are not limited to:
- Reviews and determines accuracy of Law Firm and related expenses invoices in compliance with BAM’s Claim unit billing policies and procedures.
- Ensures prompt, accurate and efficient auditing of submitted invoices and discusses issues identified with assigned Claims Examiner/Manager.
- Engages in effective written and verbal communications with Claims Professionals, Law Firm Staff and other Vendors as needed.
- Coordinate reviewed bill handoff process with the Claim Assistant.
- Serves as technical resource to other Claim Professionals and various other staff members providing consultation and training regarding the bill review processes.
- Assists and provides feedback on process improvements and innovative opportunities.
- Actively participates in BAM’s Innovation learning sessions and project workgroups.
- Handles special projects/assignments as needed.
- Provide back-up to Claim Assistant role when needed
-
In this position, the Assistant Underwriter will support the Berkley Construction Professional Underwriting Team by collaborating with Underwriters in order to manage all operational aspects of the underwriting process including pre-underwriting responsibilities.
The successful candidate will provide technical and operational support to underwriting staff through execution of the following core responsibilities:
- Organize, analyze and input relevant underwriting analysis information into the policy administration system
- Prepare, quality review and issue new business and renewal binders and policies
- Prepare, quality review and issue endorsements
- Manage the underwriting information follow-up process with the brokers and keep underwriters updated on status of receipt of information
- Oversee the notice of cancellation process and provide processing direction to the team’s underwriting assistants
- Provide customer service support to brokers
- Actively participate in BAM’s Innovation learning sessions and project workgroups
- Regularly look for areas for improvement within all business processes, procedures and workflows within and outside own department
- Handle special projects/assignments as needed
- Provide back-up to other AU’s when needed
-
The Health, Nutrition and Lifestyle (HNL) Underwriter works as part of a broader team and is responsible for building a profitable portfolio of business. S/he develops and builds relationships with Agents and Brokers in an assigned territory and works collaboratively with them and clients underwriting and analyzing technology & miscellaneous professional liability commercial casualty accounts (new and renewal) focusing our health, nutrition, and lifestyle product lines. Key duties and responsibilities include but are not limited to:
- Insuring compliance with underwriting documentation rules and guidelines.
- Maintaining an acceptable underwriting profit.
- Adhering to Admiral underwriting guidelines and referral compliance.
- Act as referral authority for Associate Underwriters.
- Developing and maintenaning key broker/agent relationships.
- Managing and developing new business and broker relationships.
- Coordinating strategic marketing calls to key brokers (up to 25%).
- Participating in all internal company training and continuing education.
- Keeping current on product releases as related to Commercial Casualty.
- Staying abreast and knowledgeable on market trends in terms of forms, coverage and appetite to maintain competitiveness.
-
Responsible for the handling, oversight and overall management of complex professional liability claims, primarily Employment Practices Liability (EPL) claims, but also some private company Directors and Officers (D&O). Recognized as a technical expert in the interpretation of complex or unusual claims-made policy coverages. Under limited management direction, will analyze, coordinate and resolve claims within assigned limits of broad authority.
- Manages complex investigations of professional liability claims including coverage issues, liability, compensability and damages. Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly. Effectively manages loss costs and claim expenses.
- Manages all types of investigative activity or litigation on major claims, including the posting of appropriate reserves in a timely manner. Coordinates discovery and litigation strategy with panel attorneys and/or counsel retained by the insured.
- Negotiates complex settlement packages, and authorizes payment within scope of authority, settling claims in the most cost effective manner and ensuring timely issuance of disbursements.
- Makes recommendations on claims processes and resolution strategies to management.
- Analyzes claim activities; prepares and presents reports to management and other internal business partners and clients.
- Works with attorneys, account representatives, agents, and insureds regarding the handling and/or disposition of highly complex claims.
- Provides guidance and assistance to less experienced claims staff and other functional areas.
- Interaction and consultation with business partners including underwriting, agents and management regarding industry activity and trends.
- Coordinate payment of attorney/vendor claim expenses and fees in a timely manner.
-
Responsible for the handling, oversight and overall management of highly complex professional liability claims, including Lawyers Professional Liability (LPL), Accountants Professional Liability (APL), Directors and Officers (D&O), and Employment Practices Liability (EPL) claims Recognized as a technical expert in the interpretation of complex or unusual claims-made policy coverages. Under limited management direction, will analyze, coordinate and resolve claims within assigned limits of broad authority.
In addition, the successful candidate may work directly with less senior claim handlers, providing mentoring and coaching support on claims, evaluating requests for monetary authority, providing guidance and direct oversight on more severe claims, assisting with trial and large loss reporting, and handling day-to-day claims questions.
- Manages highly complex investigations of professional liability claims including coverage issues, liability, compensability and damages. Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly. Effectively manages loss costs and claim expenses.
- Manages all types of investigative activity or litigation on major claims, including the posting of appropriate reserves in a timely manner. Coordinates discovery and litigation strategy with panel attorneys and/or counsel retained by the insured.
- Negotiates highly complex settlement packages, and authorizes payment within scope of authority, settling claims in the most cost effective manner and ensuring timely issuance of disbursements.
- Makes recommendations on claims processes and resolution strategies to management.
- Analyzes claim activities; prepares and presents reports to management and other internal business partners and clients.
- Works with attorneys, account representatives, agents, and insureds regarding the handling and/or disposition of highly complex claims.
- Provides guidance and assistance to less experienced claims staff and other functional areas.
- Interaction and consultation with business partners including underwriting, agents and management regarding industry activity and trends.
- Coordinate payment of attorney/vendor claim expenses and fees in a timely manner.
-
Responsibilities include helping to prepare test plans, writing test cases and testing developed components to ensure that the software complies with product requirements. Interact with other IT members to determine if program performs according to the user request.
- Ensure quality of product - the primary function of this position is to provide both quality control techniques and quality assurance practices to help ensure the continued high level of quality in our business systems
- Plan and perform various types of testing (functional, integration, regression, smoke, etc.) in development and production environments to ensure the delivery of high quality end results
- Test all supported applications for reliability, consistency, stability, and ease of use
- Test business enhancements for quality control, by understanding business needs and requirements and testing to guarantee that enhancements are functioning as intended
- Document, prioritize, and complete detailed test cases, including scenario conditions, expected results, and actual results
- Develop, coordinate and present test results to the Business Analyst, System Analyst, and Developer
- Identify, log, and track defects discovered during testing, from entry to resolution, in ticketing system (TechExcel)
- Triage business issues and determine appropriate course of action for resolution
- Define and track quality assurance metrics such as defects, defect counts, test results, and test status
- Provide reporting on defect tracking and escalate technical issues as needed
- Author and maintain required system documentation (online and print) and training documents
- Research and resolve break/fix production issues and reproduce production issues in lower level environments as necessary
- Participate in business requirements meetings to gather and record specification information
- Help define functional requirements needed for internally-developed applications
- Coordinate and facilitate meetings with BA/development teams to ensure appropriate identification and handling of defects and their timely resolution
- Help ensure system issues are investigated, addressed, and resolved quickly
- Ensure applications are developed to specifications
- Help improve processes to be more efficient and accurate through department collaboration
- Ensure defect tracking is defined, tracked, measurable, and repeatable
-
The Workers’ Compensation Claims Representative plays a critical role maintaining the company’s exceptional performance standards by providing quality claim handling and superior service to our customers, while also engaging in indemnity and expense management. Success in this position will be driven by combining your experience in Workers’ Compensation claims management with excellent communication and critical reasoning. This professional may work from our offices in Glen Allen (Richmond) VA, Harrisburg or Sewickley (Pittsburgh), PA. Duties and responsibilities include but are not limited to:
- Investigate, evaluate, reserve, negotiate and resolve claims in multiple jurisdictions and in accordance with Best Practices.
- Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, and disposition.
- Regularly handles claims involving complex coverage issues, severe injuries, intellectual property matters, and contractual liability issues.
- Develop action plans and handle the claims from assignment to early conclusion.
- Review incoming mail daily, responding as needed to bring the claim to a prompt fair conclusion and seeking supervision as needed.
- Prepare large loss reports as needed to include updated action plan and recommended reserves.
- Maintain a current diary on outstanding claims.
- Provide direction and guidance to defense attorneys and other experts while controlling expenses.
- Meet or exceed specific objectives for service, quality, and reserving standards and other measurable performance items.
- Occasional local and overnight travel may be required for this position.
- Perform other duties as assigned by the Claim Supervisor.
-
This position will be providing overall software requirements gathering, design, development and support of one or more company applications for the various subsidiaries of the corporation. The software development technologies and practices utilized in this position will include Test Driven Development, Visual Studio .NET, REST, and Angular.
-
The General Liability Claims Examiner is responsible for handling bodily injury and property damage claim files.
Responsibilities:
- Requires full understanding of general liability and coverage issues.
- Will direct local independent adjusters and make liability, damage and coverage assessments.
- Responsible for determining coverage and writing letters to insureds, claimants and attorneys.
- Must have good investigative skills and be knowledgeable of coverage matters.
- Requires general understanding of liability and damage assessment skills.
- Understands contracts, specifically various insurance policies.
- Will be expected to attend seminars and other training functions to broaden their knowledge and skills.
-
Provides support to the underwriting process, making appropriate decisions within own underwriting assigned authority levels. Compiles data, performs routine tasks, and processes accounts. Projects a professional company image through internal and external customer interaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assesses new and renewal accounts to determine acceptability based upon NIC underwriting guidelines and authority granted.
- Reviews new and renewal accounts to verify issuance is in compliance with NIC underwriting guidelines, addresses discrepancies as needed, and enters information into appropriate systems.
- Processes prerenewals by generating monthly reports and compiling/analyzing required information.
- Creates, analyzes and interprets data from various systems and underwriting resources.
- Provides administrative support by preparing and compiling information to ensure all aspects of the underwriting process are contemplated.
- Collaborates with underwriting team as well as other departments on underwriting philosophy.
- Effectively communicates (written/verbal) information to both internal and external customers to ensure our standards of excellence are maintained.
- Consults with agency staff to obtain additional information on existing accounts.
- Promotes consistency among underwriting teams by contributing knowledge and soliciting feedback relative to underwriting philosophy and company goals.
- Maintains confidentiality with discretion and integrity with both internal and external information.
ADDITIONAL DUTIES AND RESPONSIBILITIES
- Completes preparatory work on new business accounts as assigned by the underwriter.
- Composes reports and business correspondence such as travel summaries, agendas, and meeting minutes.
- Coordinates internal and/or external visits including but not limited to scheduling meetings, confirming staff availability, and arranging meals/entertainment.
- Provides guidance and support to less experienced team members within the department.
-
A Business Analyst is responsible for the operational efficiency and effectiveness of the Claims Department in support of the strategic goals of the organization. This will be accomplished by driving data analysis, efficiency and quality of work products and processes in order to meet the goals of the claims department and claims services. Works under the supervision of a direct manager and other claims management. This position will work at time with IT and/or finance insuring data and information is gathered correctly for reporting and evaluation.
-
We are looking for an experienced Data Analyst to join our Business Intelligence team. The ideal candidate has exceptional analytical skills and is adept at solving problems and creating elegant business solutions. They will work in a cube and data marts environment when it comes to report writing. The Data Analyst assesses basic information needs, designs studies, analyzes results and delivers key findings in support of business leaders.
Responsibilities
- Supports modeling and developing data warehouse programs of low to moderate complexity ensuring business needs are met. Analyzes metrics and supports audit of source data.
- Assists in identifying short- and long-term data and analytics goals related to business objectives. Measures the effectiveness of the data and analytics strategies in driving performance improvement.
- Assists in preparing ad-hoc and recurring reports using appropriate programming languages and software tools. Analyzes financial implications of business decisions and identifies approaches to resolve business problems. Monitors and reports on progress and results as requested.
- Analyzes current landscape and trends to assist in planning. Recommends changes to business strategies and tactics as appropriate.
- Creates files that include topics related to the industry, competitors, products, service innovations and trends. Works with specialists to develop, communicate and enforce standards for proper documentation and organization of electronic files, data and deliverables.
- Acts as a key contributor to all phases of the design and development lifecycle of analytic applications utilizing various BI technology platforms
- Authors design documentation, assesses technical feasibility for proposed solutions, writes code and develops automated tests
- Demonstrates a high level of engagement and actively contributes to the overall goals of the Business Intelligence Team
-
The Claims Examiner will handle all aspects of claim investigations including, but not limited to, claims and coverage analysis, liability and damages analysis, budgeting and reserve setting, reporting, reinsurance analysis and reporting, and travel. This position will determine the need for defense or coverage counsel on claim or pre-claim files; demonstrate litigation management skills, including cost containment and strategy management; and support and assist with marketing and loss prevention education, including development of educational materials, for assigned product lines, as requested or needed. The role iwll also support and assist functional departments, including marketing, risk management, audit, finance and actuarial, as needed or requested.
Other responsibilities include but are not limited to:
- Adjusting all aspects of claims and loss notices, including but not limited to claims and coverage analysis, liability and damages analysis, budgeting and reserve setting, reporting, reinsurance analysis and reporting, and coverage litigation
- Verify and analyze data used in claims investigation to ensure that claims are valid and resolutions are made according to company guidelines and procedures
- Identify and present large exposure claims to supervisor and participate in their discussion at claim and underwriting meetings
- Attend mediations, settlement conferences, trials and other claims-related travel as needed or required
- Support the marketing, risk management, finance and actuarial departments, as needed or requested
- Maintain adjuster’s licenses in all states requiring licenses, or as requested
- Actively participates in the company’s innovation initiatives
- Complete special projects as needed or requested
- Conduct internal and external presentations
-
Responsible for assisting the customers with installations, moves, ads, changes, refreshes and the resolution of all second level support issues as they are received. Assists in the testing and implementation of personal computer hardware/software systems. Assists with problem determination and isolation of PC hardware/software networks. Utilizes help desk call tracking and problem resolution software and thoroughly documents problem resolution. Develop efficient support models and approaches to manage and support various desktop service offerings to the companies. Provide central engineering services and automated delivery of technology to the desktop. Utilize vendor services along with internal resources to service and support a distributed network for company desktops. Work closely with other infrastructure teams such as The Service Desk, Security, Messaging and Wintel Server engineering as well application product teams for the implementation and maintenance desktop environments. Solve and troubleshoot problems related to desktop computers, laptops, and different systems. Reviews service tickets and identify opportunities for improvement.
-
This position is responsible for investigating, evaluating, reserving, negotiating, and settling of property, casualty, and workers compensation subrogation claims.
- Evaluates assigned subrogation claims to determine liability and recovery potential
- Prepares subrogation demands and communicates with other insurance carriers
- Negotiates liability and damages with tortfeasors and/or insurance companies
- File and respond to dockets filed against our business partners via Arbitration Forums
- Address claim inquires and compose correspondence
- Manage claims referred to outside legal counsel and/or service providers
- Occasional travel may be required to attend mediation and to visit business partners
-
The Property Claims Representative position is responsible for the quality handling and resolution of a wide variety of commercial property claims in a timely and professional manner with emphasis on providing quality service while controlling expenses. This position routinely handles claims involving coverage issues, significant damages and other claims that require specialized handling. LOCATION FLEXIBLE and can include: Lawrenceville, GA; Charlotte, NC; Nashville, TN; Birminghma, AL or Meridian, MS. Specific duties and responsibilities include but are not limited to:
- Review new losses and appropriately manage claims through coverage analysis, investigation, damages evaluation, reserving and resolution on commercial property claims, including some litigated property claims.
- Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.
- Evaluate property estimates and bills for accuracy and applicability to coverage relating to the type of claims submitted.
- Direct independent adjusters on inspection assignments to assure timeliness and quality in the claim handling process. Assure expenses are reasonable.
- Establish timely and accurate claim and expense reserves and maintain proper reserving throughout the life of a claim.
- Negotiate and convey claim settlements within authority limits.
- Participate in regional round table meetings as needed.
- Write Reservation of Rights and Coverage Denial letters and other complex correspondence.
- Maintain an effective dairy system and document claim file activities in accordance with established procedures.
- Manage file inventory to ensure timely resolution of cases.
- Handle files in compliance with state regulations.
- Investigate claims for potential fraud and work with designated SIU (Special Investigation Unit) personnel.
-
Provides administrative support and overall assistance to Claims Examiners to assure the timely payment of benefits and administration of claims in compliance with state law. This position requires considerable interaction on the phone with claimants, Doctors, employers, investigators, attorneys; with management, Claims Examiners.
Duties and Responsibilities:
- Completing all clerical tasks assigned, such as file and serve documents to attorneys, doctors, employees and employers, bill objection letters, litigation referrals, scheduling doctor appointments, requesting records, etc.
- Contacts insured or other involved persons to obtain necessary information to process claim
- Prepares benefit notices, schedules and processes benefit and medical payments on claim files as directed by the Claims Examiner
- Processing payment of in house bills timely
- Fosters a teamwork attitude in the department to include maintaining good relationships with examiners and supervisor, initiative to learn workers comp and offering assistants when daily work has been completed. Required Skills Skills/Abilities
- Must be able to prioritize tasks according to strict timelines
- Must be able to work alongside claims examiner as a partner as clerical support. Knowledge
- Computer experience – moderate understanding of Word and e-mail programs.
Moderate customer services skills for phone, email and letter production.
-
To provide support to the Underwriting staff through rating and issuance of new business, renewals and endorsements, including preparation of policy documents and statistical information for coding.
Specific Duties
- Rate package policies, including excess when required.
- Rate polices and endorsements including manual rating using AAIS and ISO rating rules.
- Issue policies and endorsements
- Prepare rating worksheets and proper rating documentation
- Ability to work with agents/brokers, supplying appropriate data
- Assist colleagues during periods of high volume, including
- May perform other functions as assigned.
-
The Claims Director & Coverage Specialist investigates, evaluates, negotiates, and resolves litigated and non-litigated bodily injury, property damage, personal and advertising injury, and claims of high exposure and complexity. This position is located in Rutherford, NJ. Some travel will be required. Duties and responsibilities include but are not limited to:
- Analyzes coverage, identifies coverage issues, and prepares coverage letters for VP approval
- Focuses on specialized claims in the area of habitational construction risk transfer
- Investigates and evaluates liability and damages
- Manages litigation by assigning counsel from the approved panel where applicable, establishes litigation plans and budgets, coordinates with defense counsel, and continuously reviews the potential for resolution.
- Coordinates and leads coverage review practice, analysis with GL Team to minimize need for external coverage opinions
- Establishes timely reserves within authority and re-evaluates throughout the life of the claim
- Maintains up-to-date, appropriate file documentation and written file notes
- Maintains an active diary and productive file inventory
- Timely completion of all required large loss reporting
- Negotiates settlements within authority limit granted, and attends mediations, Mandatory Settlement Conferences, and/or Alternative Dispute Resolutions
- Proactively controls the work product and expense of outside vendors
- Develops and maintains positive customer relationships and provides superior customer service
- Attends Broker and Managing Agent meetings, arranges for training and development opportunities
- Timely identification of all potential opportunities for co-insurance and transfer of risk
- Ability to Work with designated assigned accounts
- Recognizes and investigates fraud
- Meets all State licensing requirements
- Adheres to all statutory regulations, Unfair Claims Practices acts, and corporate Best Practices