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SUMMARY
Assist in development of Company strategy and implementation with specific responsibility for management of the distribution system
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Implement formal prospecting plan and evaluate prospective agents and brokers; make recommendations based on Company goals and objectives
- Develop and expand both wholesale and retail agency distribution networks
- Recommend new programs, products and/or lines of business and evaluate for potential profitability
- Communicate preferred underwriting appetite as well as new products/services/coverages to agents and brokers
- Build long-term relationships with key agencies, insureds and industry associations
- Monitor agents and brokers against objectives relative to profitability, production, and service performance; consult with Underwriting and recommend appointments and terminations
- Maintain agency/broker contracts per guidelines
- Monitor competitor and industry landscape; provide reports on trends and activities in the marketplace
- Work closely with Underwriting to make informed, data driven decisions
- Create and distribute marketing material as appropriate
- Oversee all advertising and promotional endeavors on behalf of the Company; manage marketing/advertising budget
- Update website, social media sites, and employee Portal as appropriate
- Host visiting agents and brokers; set itineraries and ensure that respective Company personnel are involved as appropriate
- Represent the Company at agency functions and trade shows/conventions
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SUMMARY
Will play a vital role in developing the strategic direction of the Company, while overseeing the daily operations and functionality of the underwriting department; managing, developing, and implementing sound underwriting and pricing practices.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Participate as a member of the executive leadership team in the development of strategy and objectives, including critical decisions affecting risk, profitability and growth.
- Responsible for the development, execution and monitoring of all underwriting plans, guidelines, policies and procedures to achieve growth, retention and profitability goals.
- Develop and delegate underwriting authority as appropriate, and monitor the quality, effectiveness, and appropriateness of the use of that authority.
- Provide effective leadership for the underwriting and underwriting services teams, including developing and instituting appropriate training.
- Participate in the Company’s budgeting process and responsible for the underwriting budget, and the development of alternative insurance products, policies and endorsements.
- Monitor and analyze underwriting results, working with actuarial and claims to maximize Company profitability and change underwriting direction as appropriate.
- Assist in managing distribution and in designing and executing the Company’s marketing plan, as well as analyzing agency performance and assisting in appointment and termination decisions.
- Work with the distribution to market casualty insurance products and target and cultivate relationships with current and new production sources.
- Assist in the assessment and implementation of initiatives to improve efficiency and profitability.
- Member of IT Governance Team.
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SUMMARY
Evaluate and determine risk acceptability, pricing and coverage for commercial trucking and transportation business within company underwriting guidelines and profitability goals; underwrite and price risks within established underwriting guidelines and delegated underwriting authority that support strategic business objectives; build and maintain profitable agency relationships
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Review new and renewal commercial insurance risks and determine accurate classification of business, policy contract forms and pricing of risk; review and act upon pertinent risk information such as loss control reports, motor vehicle reports (MVRs), loss runs and financial statements
- Responsible for book management of an assigned agency plant, including achieving predetermined premium goals and profitability objectives, conducting audits on agency business, effectively communicating the company underwriting philosophy and assuring compliance of underwriting best practices
- Cultivate effective agency relationships; conduct agency visits, communicate expectations and make recommendations for agency action(s) when appropriate
- Develop presentations to be delivered to the agent and/or insured detailing coverages, pricing and services provided by Carolina Casualty Insurance Company
- Provide guidance to Assistant Underwriters in technical matters of underwriting including, but not limited to, such procedures as coverages, cancellations, exclusions, endorsements and non-renewal action
- Assist in developing new products, coverage enhancements, and procedures that drive production and processing efficiency
- Build and maintain productive relationships with internal service teams including Claims, Finance, Actuarial, and Loss Prevention to develop best practices and deliver world class service both internally and externally
- Communicate on a timely basis with internal business partners regarding issues of competition, acquisitions/mergers, legal decisions and other pertinent information relative to the insurance underwriting and/or claims area; take initiative to keep business partners informed of emerging account issues
- Maintain current knowledge of the regulatory environment (state/federal rules and regulations) pertaining to the transportation industry; exhibit desire to continue education in transportation field
- Display positive image in the marketplace with all clients, including agency contacts; maintain positive, professional appearance
- Exhibit high level of technical underwriting expertise, leadership and professionalism
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Berkley Agribusiness, a provider of property and casualty insurance solutions for select commercial agribusiness accounts, has an exciting employment opportunity for a Risk Control Specialist to service agribusiness and food product customers in Florida, Alabama, Georgia and Mississippi.
Berkley Agribusiness is an innovative company that values its customers and associates. By joining our team, you will reap the benefits of flexible work hours, collaborative teams, and many networking opportunities.
This position will be responsible for providing on –site risk control surveys for both prospective and existing policyholder locations for the purposes of gathering underwriting information and providing suggestions for risk improvement.
Specific duties include, but not limited to:
- Surveying commercial agribusiness properties (buildings, industrial operations, etc.)
- Consulting with insured's in regards to activities and programs available to control losses and improve safety
- Providing training, mentoring, specialized technical advice and counsel to internal staff regarding regulations
- Contributing to the development of safety materials and program.
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Midwest Employers Casualty (MEC) is a Chesterfield, MO based insurance carrier. We improve the quality of life for employees severely injured on the job and help companies understand and mitigate their risk for work comp injuries. Our local IT department develops and maintains the systems which support all key business functions from underwriting and claims management to predictive analytics.
MEC has a friendly, results-focused work environment. We seek employees who take initiative, are quick to adapt, dependable, and like working as part of a team.
Our ideal candidate is someone who has a passion to learn, isn’t afraid to try something new, wants exposure to building strong relationships with clients, and is a quick yet thoughtful communicator.
What you will do:
Relationship Management
- Create and maintain high level of services and support to all parties including front line business and technical relationships with data sources and vendors through-out data acquisition period and process is in a sustained repeatable maintenance mode.
- Utilize consultative approach to sell clients on the use of MEC services.
- Ensure the client and TPA that MEC services and products will help bring their program to a best-practice level.
- Conduct open meetings as a way to build empathy, credibility and gain control of the meeting.
- Ask questions of data source entities to maximize the probability of reaching a mutual understanding of needs.
- Work with underwriting department to build electronic submission of data wording into next renewal contract.
Business Acumen
- Ability to understand technical aspects of electronic submission processing and convey in layman’s terms.
- Formulate and obtain an agreement from the data source and client on an electronic data submission action plan based upon the kick off meeting.
- Ensure electronic processing is running smoothly.
- Aid in any issue resolutions as needed.
Strategic Planning
- Formulate or update an action plan to be forwarded to the data source (TPA) and client within 10 days following the meeting.
- Prepare and present implementation closure summary and transition plan with all appropriate entities.
- Present and/or deliver closure summary within 60 days after the second successful electronic submission of data and the account is in a sustainable repeatable maintenance mode.
- Transition from migration/implementation to maintenance will be conducted with appropriate CIU analyst, and data source contact.
- Conduct a 6 month follow up with data source contact and CIU analyst.
What we require:
- Problem solving—able to understand the underlying opportunity and quickly deliver quality technical solutions.
- Persistence—dream it, design it, test it, build it--make it shine.
- Commitment to maintainability—an aversion to complexity.
- Accountability—willing to take ownership of tasks and hold team members accountable for their commitments.
- Attitude—positive, team-oriented, approachable, welcomes feedback.
Company Perks:
- Tuition/training reimbursement.
- Flextime with core hours.
- Bonus structure.
- 401(k) savings plan with profit sharing.
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PRIMARY PURPOSE
This position is responsible for reporting required data to applicable state insurance departments and/or rate bureaus per timeliness and quality expectations. Also includes research and resolving technical errors based on established reporting requirements, monitoring changes initiated by the states, and working with appropriate departments to adhere to the compliance/regulatory guidelines.
PRINCIPLE RESPONSIBILITIES
This position is part of a team that works with other stakeholders within the Company to: (i) identify and analyze state regulatory requirements and deadlines for reporting of insurance policy and claims data to various state regulators, (ii) prepare, validate and submit data files to state agencies, (iii) to investigate and correct errors in the data; and (iv) identify and implement process improvements.
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Our ideal candidate is someone who has a passion for pushing the limits of their actuary knowledge. This role offers more variety and exposure to the business than a typical actuarial role. An individual with the drive to lead projects, which provide meaningful insights into the business impact of changes in actuarial analyses, processes, and/or analytical methods, will thrive at MEC.
What you will do:
Project Management
- Lead project teams to provide accurate and timely analysis and communication to MEC business partners.
- Provide recommendations on actuarial projects that are well-thought-out and based on data that has been verified.
- Determine the project approach, staffing, responsibilities, and schedule.
- Measure, monitor, and communicate progress of project(s) at clearly defined points in the process to ensure that the project(s) is delivered on time, and it meets or exceeds expectations.
- Maintain focus on key objectives and manages unit work flow to accomplish completion of complex actuarial projects, removing obstacles as necessary.
- Deliver several projects concurrently and adjust to changing priorities.
Teamwork
- Employ delegation skills to ensure all team members are making meaningful contributions and advancing in assuming responsibilities.
- Direct and/or assist team to provide and interpret ongoing as well as ad-hoc requests that are pertinent to evaluating the quality of our business.
- Establish clear expectations for team members and keep them accountable to those expectations.
- Promote optimal performance and desired behaviors for team through direct observation and immediate feedback.
Business Acumen
- Utilize advanced knowledge in actuarial ratemaking methodologies.
- Develop appreciation of the organization’s goals and objectives.
- Gain knowledge of MEC’s insurance products, services, and terminology.
- Master core software applications, including actuarial systems, and Microsoft Office Suite.
- Work with relational databases (Access, SQL Server) and programming languages (VBA and R).
- Demonstrate understanding of predictive analytic techniques.
What we require:
- Self-Motivated – informed decision-making with the drive to get things done.
- Collaborative – open to others’ views and supportive of decisions made.
- Ownership – anticipate, identify solutions, and effectively manage a given process.
- Influence – effectively communicate direction and demonstrate credibility.
- Analytical – conduct analysis and utilize logical reasoning to develop solutions.
Company Perks:
- Tuition/training reimbursement.
- Flextime with core hours.
- Bonus structure.
- 401(k) savings plan with profit sharing.
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This home-based position will be responsible for technical file management of workers’ compensation claims and account management. Requires frequent interaction with the account’s designated contact, case managers, medical providers, claimants and attorney. Will be required to manage a variety of cases ranging from minimal to high exposures.
PRINCIPLE RESPONSIBILITIES/DUTIES:
Client Management
- Assume responsibility for account management while working closely with CSE if assigned; recognize unfavorable trends and inform management.
- Participate in client meetings for training on claims issues and assist with claims service meetings for new accounts as requested.
- Analyze and work with Underwriting and Loss Control to develop pro-active plans to correct unfavorable trends with existing clients. Report to management, Underwriting and Loss Control unsuccessful attempts to reverse unfavorable actions and adverse conditions.
Claims Management
- Conduct the required investigation on all workers' compensation claims assigned.
- Handle all technical aspects of claims including coverage, disability benefit management, medical management, file management, litigation management, subrogation, reserving and settlement.
- Maintain and demonstrate knowledge of the Workers' Compensation Act and Rules and Regulations in the jurisdictions assigned.
- Immediately notify management of large exposures and comply with reinsurance reporting requirements.
- Monitor expenses and effectiveness of inside/outside vendors.
- Attend mediations.
- Attend client visits and claim reviews.
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The Vice President of Claims has overall executive management responsibility for the claims function at American Mining. The VP of Claims is responsible for the overall direction of claims management and practices of the company. This includes oversight for developing, implementing, and managing policies and procedures to enhance the processing, investigation and settlement of workers compensation claims.
PRINCIPLE RESPONSIBILITIES
- Responsible for the quality of claims management: service delivery to our clients, reserve accuracy, claim resolution, litigation management, network penetration, jurisdictional compliance, and compliance to internal standards.
- Provides direction and technical assistance on the most complex claim files.
- Develops claims strategic plan and communicates department objectives.
- Establish the organizational structure, environment, and accountability of the claims operations in order to deliver services to the business.
- Develop and manage relationships with outside vendors, consultants, contractors, and other Berkley companies in line with company policies and guidelines.
- Developing and maintaining claim/ legal resources to include attorneys, adjusters and expert witnesses.
- Coordinate creation/maintenance of physician panels.
- Keen interest in data analytics and ensures the claims department has effective analytical tools and resources to enable decision making and gain department efficiencies.
- Acquires the best claims talent; ensures effective training and development plans are in place for associates to excel in their roles and retain talent
- Monitors critical claim data and provide reports to company leadership team on items of importance.
- Conducts effective department meetings to inform, solve problems, coach, and improve claim operations.
- Interacts on a regular basis with underwriting, actuarial, risk management, marketing, finance, and information technology.
- Handles complaints and inquiries from agents, consumers and various regulatory agencies referring those requiring involvement of others.
- Develops employees through coaching, training, providing ongoing and constructive feedback
- Retains staff by managing responsibly and creating a positive work environment.
- Keeps abreast of industry developments, particularly those which impact area of responsibility.
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Job Purpose:
Management and development of profitable business initiatives and product marketing strategies for the AMIG mono-line Workers’ Compensation product in a specified territory.
Major Accountabilities:
- Ongoing oversight and management of the territory to meet all strategic business goals and objectives on an annual basis to include planning, pipeline development, collaborative engagement and execution working under the direction of the Assistant Vice President of Business Development.
- A deep understanding of drivers of Insurance/Workers Compensation profitability. Ability to work with all functional areas of the company to drive profitable results within territory and overall. Ability to demonstrate a balanced view when evaluating production and profit opportunities under various insurance/market cycle conditions.
- Leads agency planning, budgeting and goal setting for individual territory. Work directly with agents to develop annual business plans that maximize our opportunity to achieve desired profitable growth. Lead agency/state review that include results vs. goals, profitability, etc. Develop proactive corrective actions as needed for agents.
- Ability to use a variety of data metrics and dimensions to manage agency partners in the development of business and the evaluation of results. Understands the various components of company data to formulate effective decisions that drive priorities and influence desired results.
- Adept at opening doors, building relationships, and making high-quality sales presentations to key agents and prospective agents and customers. Cleary articulates the Company’s underwriting appetite and value proposition to agents and customers.
- Willing to travel the assigned territory and on special occasion other territories to ensure success. Territory includes Illinois.
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Responsibilities for the Home Office Underwriting Specialist position include assisting branch offices in meeting their growth and profit goals by providing technical expertise to the field underwriting staff on larger more complex accounts; participates in the rate review process in conjunction with actuarial staff, branch staff, and management to set rates; performs branch audits, including review of underwriting files for compliance with company guidelines; supports the branches with the training and development of underwriting staff; and works with the branch offices, marketing, loss control, and claim departments to add new products to Acadia’s portfolio.
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- Establish new losses in Claims Workstation System (CWS)
- Research incoming documents not attached to a specific claim file
- Assist in medical bill workflow between company and their medical bill review vendor
- Review incoming claims documents to determine the proper disposition for imaging and indexing.
- Other projects as determined/assigned by management
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The Senior Workers’ Compensation Examiner is responsible for the analysis and management of complex workers’ compensation claims. This position will review, investigate, and make decisions regarding coverage, compensability, and appropriateness of claims. The position will process and document claims to ensure compliance with company standards, industry best practices, and legislative provisions. Acts in a fiduciary role on behalf of policyholders, negotiates claim settlements and manages subrogation. Senior Claims Examiner’s conduct the handling of claims in the utmost of good faith in compliance with the rules, regulations and statutes of the WCAB and State of California. The Senior Workers’ Compensation Examiner is expected to function with a degree of competency. The use of sound judgment coupled with consistent results is expected.
- Analyzes and processes workers’ compensation claims by investigating and gathering information to determine the exposure on the claim.
- Negotiates settlement of claims up to designated authority level and makes claims payments.
- Processes complex or technically difficult claims.
- Calculates and assigns timely and appropriate reserves to claims and continues to manage reserve adequacy throughout the life of the claim.
- Calculates and pays benefits due; approves all claim payments; and settles claims within designated authority level.
- Develops and manages claims through well-developed action plans; continues to work the action plan to bring the claim to an appropriate and timely resolution.
- Prepares necessary state filings within statutory limits.
- Actively manages the litigation process; ensures timely and cost-effective claims resolution.
- Coordinates vendor referrals for additional investigation and/or litigation management.
- Uses appropriate cost containment techniques including strategic vendor partnerships to reduce overall cost of claims.
- Manages claim recoveries of all types, including but not limited to subrogation, Second Injury Fund recoveries, and Social Security offsets.
- Reports claims to the excess carrier, responds to requests of directions in a professional and timely manner.
- Frequently communicates with all appropriate parties involved with the claim.
- Refers cases as appropriate to management.
- Maintains professional client relationships.
- Actively executes appropriate claims activities to ensure consistent delivery of quality claims service.
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Responsible for ensuring that price levels and loss reserves are adequate, assessing the profitability of business being underwritten and assisting finance with financial reporting requirements.
Provide management with research and analysis required to support strategic initiatives.
- Perform advanced analytics and modeling techniques including but not limited to generalized linear modeling and other forms of multivariate analysis.
- Participate in enterprise risk management initiatives, including support for catastrophe management, economic capital modeling, and internal rate and return studies, etc.
- Lead the regular preparation of adequate statistical data for loss, expense, and rate projections.
- Lead the actuarial component of the company’s planning process.
- Identify, retrieve, and prepare data in support of actuarial analysis through SQL, Essbase and other data sources.
- Adapt and develop rate methodologies for both existing and new company products using advanced techniques.
- Evaluate reliability of source information, adjust and weigh raw data, organize results into a form compatible for analysis and use by management.
- Analyze and interpret statistical data to point out relationships among sources of information, and prepare conclusions and forecasts based on data summaries.
- Responsible for quarterly reserving analysis including presenting reserve position to W.R. Berkley executive leadership.
- Ascertain premium rates required and reserves necessary to ensure payment of future liabilities.
- Evaluate and/or prepares reports.
- Evaluate data to ensure data integrity.
- Ability to understand and discuss loss and financial data issues with consulting actuaries.
- Ability to effectively communicate all areas of responsibility both verbally and in writing.
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The Bilingual IT Service Desk Analyst is responsible for resolving and/or escalating complex and unique technical incidents as well as the fulfillment of service requests within specified SLA’s. The IT Service Desk Analyst daily responsibilities also encompasses desktop and laptop imaging, desktop and laptop inventory management, mobile device setup and support (including smartphones and tablets), documentation development and customer facing FAQ guidelines, report generation of daily incident, request, telephony and associated survey responses. The IT Service Desk Analyst will also be responsible for outage tasks such as the coordination of widespread severe incident remediation activities. The IT Service Desk Analyst will cross- train other team members and participation in or hold a leadership role on projects assigned by IT upper management.
Key Accountabilities:
- Provides complex and unique technical troubleshooting assistance to employees across all business units.
- Resolves issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
- Coordinates high severity incidents to ensure resolution within communicated Service Levels.
- Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements.
- Must be able to demonstrate solid troubleshooting knowledge of Microsoft software applications, A/D, CISCO telephony, and networking components.
- Understanding of ITIL methodology and Service Delivery concepts.
- Delivery suite of Service Desk Management report.
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Solve and troubleshoot problems related to desktop computers, laptops, and different systems. Install hardware and software systems on desktops and laptops. Reviews service tickets and identify opportunities for improvement. Work with and assist customers with installations, moves, adds, changes, refresh, testing and implementation of personal computer hardware/software systems for small projects. Assists with problem determination and isolation of PC hardware/software networks. Utilizes help desk call tracking and problem resolution software and thoroughly documents problem resolution. Resolves issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
Key Accountabilities
- Knowledge of PC/laptop hardware, Windows OS (Windows 7, Windows 10); MS Office Products and mobile devices.
- Working knowledge of Active Directory and AD group policies.
- Knowledge of desktop inventory and software automation tools (SCCM-Microsoft System Center Configuration Manager & Software Delivery).
- Understanding of patch management (SCCM)
- Knowledge of MAC OSX
- Familiar with anti-virus tools and consoles (Trend Micro).
- Installing hardware and software systems on desktops and laptops
- Working knowledge of Desktop automation tools such as RES Workspace Manager a real plus.
- Liaise with technical services company to resolve problems involving core applications.
- Trains other Desktop team members on the best practice solutions, etc.
- Must be able to demonstrate working knowledge of major desktop software applications and networking concepts. Understanding of ITIL process.
- Troubleshoots local printer problems and coordinates maintenance for printers.
- Primary focus is to provide complex and unique technical troubleshooting assistance to employees across global business units.
- Primary interaction point is end users across global business units.
- Work with and assist customers with installations, moves, adds, changes, refresh, testing and implementation of personal computer hardware/software systems for small projects.
- Ability to review service tickets and identify opportunities for improvement. Solve and troubleshoot problems related to desktop computers, laptops, and different systems.
- Ability to work in a remote office situation without direct daily supervision. Self-starter with a good work ethic.
- Communicate with technical and non-technical individuals and teams
- Work in a fast paced and dynamic production environment
- Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements.
- Strong customer service focus and sense of urgency
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The Senior Enterprise Monitoring Engineer will be responsible for the tools that monitor and manage critical applications and infrastructure at W.R. Berkley. The monitoring engineer will own the tools and structure, alerting mechanisms and escalation, dashboards and overall framework to support the management of W.R. Berkley systems and applications running across multiple data centers. This position will focus on projects relating to the below responsibilities with SME (Subject Matter Expert) escalation support as needed.
Key Accountabilities
- Implement and maintain the overall framework to support systems, network, application and business logic real-time monitoring, longer-term trending and event management and alerting.
- Create and maintain operational dashboards for both real-time and trended views for multiple levels of users (Operations, Engineering, Development, Business and Executive).
- Create event correlation rules matched to service monitoring requirements.
- Provide day-to-day support, maintenance and troubleshooting of tools the team supports and ensure the availability, performance, and security of the overall system.
- Collaborate with business, engineering, operations and other key partners to ensure operational readiness of new solutions and ongoing optimization/improvement of existing solutions.
- Lead IT infrastructure monitoring projects and vendor management.
- Integrate disparate monitoring/management platforms into a central monitoring view for central monitoring.
- Develop new tools and methodologies for the use by various teams to enhance efficiency and effectiveness.
- Constantly expand and improve the integration of applications, tools and dashboards.
- Collaborate in creating business monitoring requirements to translate into technical specifications for monitoring capabilities.
- Scale out monitoring solutions as necessary to meet changing enterprise needs.
- Perform maintenance, patch, upgrade and repair to monitoring solutions.
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The Audit Department Manager is responsible for the supervision of staff, daily operations, reporting, customer service, premium audit oversite and management of vendors, systems and innovation. The Audit Department Manager will maintain and improve the Premium Audit Department by ensuring a high level of productivity, internal control, and consistent application of quality customer service. The Audit Department Manager is expected to be highly productive, supporting Company goals and advancing Company values. This employee should exercise sound judgment and deliver consistent results.
RESPONSIBILITIES:
- Respond to elevated inquiries regarding a variety of audit related issues.
- Ensure timely completion of all audits.
- Oversee the audit dispute process.
- Develop, train, and supervise department staff.
- Conduct performance reviews of staff.
- Perform quality control of related correspondence.
- Maintain a quality network of independent auditors to support physical audit function.
- Maintain satisfactory results in conjunction with the WCIRB Test Audit Program.
- Manage the Audit Department Budget
- Complete projects as assigned.
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The Audit Analyst is responsible for accurately reviewing final audits. The primary role of the Audit Analyst will be to maintain and improve the audit department by performing the following duties: applying company audit guidelines as well as those of the California Workers’ Compensation Uniform Statistical Reporting Plan, answering audit specific questions for policyholders, providing customer service support, analyzing final audits, resolving final audit disputes, assigning policies to be field audited, performing and reviewing physical audits, new business QC, communicating with the independent auditors as needed and any other general duties or projects as assigned and deemed necessary.
RESPONSIBILITIES:
- Apply company audit guidelines as well as those of the California Workers’ Compensation Uniform Statistical Reporting Plan.
- Analyze final audits to ensure the appropriate premiums are being charged to the policyholders.
- Perform/Review physical audits as necessary.
- Notify Underwriting of any potential issues discovered at final audit.
- Resolve final audit disputes
- Answer customer service calls including specific, detailed audit related questions.
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Overview
Evaluate Risk – Solve Problems – Develop Efficiencies
High energy trouble shooters. Know no strangers.
Our front-line team is central to our organization’s success.
You are the face of BerkleyNet with every customer interaction, and you do it flawlessly.
Drive change, develop solutions and stand out as a member of the BerkleyNet team.
Who we are…
BerkleyNet is an innovative and leading provider of workers compensation insurance and services. We were started in 2006 with the goal of delivering an easier solution for customers - driven by speed and simplicity. Since that time, we've developed a national presence and are recognized for our "Ridiculously Fast, Amazingly Easy" approach to workers compensation. If you are looking to join a fast-paced, energetic and passionate team with room for professional growth and development - BerkleyNet may be a great fit for you.
The BerkleyNet Way is…
- Fearlessly Explore New Paths
- Generate Solutions and Positive Energy
- Responsiveness is our Reputation
- Integrity is non-negotiable
- Embrace Ownership and Adaptability
- Be a Community Builder
- Be an Original
- Communicate openly and share knowledge
Responsibilities
Duties & Responsibilities
- Learn and become knowledgeable about our products, department processes, functionalities and requirements
- Research, understand and apply decision-making ability when handling customer inquiries
- Handle multiple priorities with attention to detail such as responding to customer calls, reviewing accounts, and completing transactions
- Based on authority level, make sound financial decisions on behalf of the company
- Understand and interpret data to drive efficiencies
- Work both independently and within a team environment