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The Claims Manager is a management position responsible for the direct supervision of the Department’s technical staff at all levels. Demonstration of strong leadership qualities and professionalism is essential.
- Manages and guides the performance and professional development through coaching and mentoring of technical staff, including performance evaluations and salary reviews.
- Performs regular file reviews and audits to determine compliance with best practices.
- Responsible for controlling expenses within the Department guidelines.
- Facilitates and promotes consistent, positive Department financial results by actively strategizing with and providing appropriate guidance and authority to technical staff. Requires technical knowledge and experience, including an understanding of coverage and contract law, investigation, legal liability, litigation and reserving.
- Understands and utilizes existing technology resources and data to measure and monitor financial and performance trends.
- Facilitates the improvement of all systems applications utilized in the Department, including CWS, Va3i and Data Oasis, for successful and efficient claims handling and related workflow processes.
- Responsibility for various projects related to achieving Department goals (i.e., cost management, quality assurance, SIU, training and development, etc.)
- Regular participation in the interviewing process for potential new hire candidates.
- Occasional responsibility for handling claims that are very complex and/or involve sensitive or confidential information.
- Reviews and approves coverage letters and responses to regulatory agency inquiries.
- Reviews and approves Large Loss Reports.
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This position will be providing overall requirements gathering, design, development and support of one or more company applications for the various subsidiaries of the corporation.
Key Accountabilities:
- Design and develop .NET software for commercial insurance systems.
- Demonstrates the capability to resolve routine problems within a system or process
- Can modify existing functionality or provide minor improvements with limited direction
- Demonstrates solid development processes including code review, documentation, and unit testing
- Participates in BTS (Berkley Technology Services) initiatives to support WR Berkley company implementations
- Develops application enhancements based on requirements gathered from business users
- Provides feedback on business requirements to improve business functions
- Provides system, integration and process documentation
- Analyzes and resolve application bugs
- Provides high quality support for our customers
- Work as a collaborative part of a development team, which includes interactions with business analysts, quality assurance and end user resources.
- May provide rotating on-call support of production systems
- Ensure high-performing and scalable solutions by proactively monitoring and assessing various performance metrics both pre and post-implementation
- Provide end user mentoring and training in 1-1 and small group settings
- Partner with the various subsidiaries to create a vision for future advancement of our applications
- Travel for this position is approximately 5-10%
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As a Senior Software Engineer, you will be responsible for the technical implementation of the ecosystem – the tools to develop applications that work with Guidewire’s ClaimCenter, and how it fits in with our organizational strategy. In addition to being highly technical, you should be able to play a key role in code delivery and provide hands-on delivery guidance.
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This position will lead a team of Business Analysts and Data Developers to develop and maintain a proprietary Regulatory Reporting system that is utilized by various WR Berkley (WRBC) subsidiaries. The data repository collects policy and claim data from multiple source systems and formats the data to meet the requirements of various regulatory agencies such as NCCI and ISO.
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This position will be providing overall requirements gathering, design, development and support of one or more company applications for the various subsidiaries of the corporation.
Key Accountabilities:
- Design and develop .NET software for commercial insurance systems.
- Demonstrates the capability to resolve routine problems within a system or process
- Can modify existing functionality or provide minor improvements with limited direction
- Demonstrates solid development processes including code review, documentation, and unit testing
- Participates in BTS (Berkley Technology Services) initiatives to support WR Berkley company implementations
- Develops application enhancements based on requirements gathered from business users
- Provides feedback on business requirements to improve business functions
- Provides system, integration and process documentation
- Analyzes and resolve application bugs
- Provides high quality support for our customers
- Work as a collaborative part of a development team, which includes interactions with business analysts, quality assurance and end user resources.
- May provide rotating on-call support of production systems
- Ensure high-performing and scalable solutions by proactively monitoring and assessing various performance metrics both pre and post-implementation
- Provide end user mentoring and training in 1-1 and small group settings
- Partner with the various subsidiaries to create a vision for future advancement of our applications
- Travel for this position is approximately 5-10%
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The Windows Systems Administrator is responsible for the implementation and support of Windows Server based operating systems and various applications, hardware and software platforms. Regular job responsibilities will involve supporting a variety of technologies, customer and team driven projects, handling trouble tickets on a priority basis, lifting/moving heavy server and other related equipment, participation in tasks related to helpdesk and desktop support service orders required to meet customer needs, and supporting international business units. Some travel may be required. A comprehensive performance management plan will involve the identification, discussion and implementation of personal and business related objectives and goals aimed at career and team development
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The Program Actuary provides pricing and reserving support for Berkley Program Specialist’s diverse book of programs. This includes program pricing reviews, rate monitoring, in depth business reviews and rate filings. This position will also be involved with the vetting of new business opportunities. The Program Actuary position works closely with the Underwriting, Claims, Finance and IT departments to help set the strategy for each program with an eye towards optimal growth and profitability.
Responsibilities:
- Profitability reviews of each program. Includes full financial view of losses, expenses and ROE.
- Strategic partnership with Underwriting, Claims, Finance and IT departments for the programs
- Monthly monitoring of rate change and claim statistics
- Program rate filings (where necessary)
- Pricing analyses & due diligence for new business opportunities
- Quarterly reserving support
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This position will be responsible for leading efforts to implement and advocate APM tool utilization across applications supported by WRBC IT groups. Encourage and enable integration of APM tools into SDLC and DevOps processes. Work with vendor to ensure WRBC needs are met by product offering. Assist with the definition and maturation of the DevOps framework and software release processes within WRBC - moving towards true continual integration with DevOps framework which includes application performance monitoring and alerting.
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The core function of the virtual Business Development Specialist position is to manage a large group of agents (approximately 200) and drive profitable growth. Influences and persuades agents to place profitable accounts with CWG. Accountable for and measured against agency and account pipeline and direct written premium goals. The incumbent will be expected to provide varying levels of training for product and systems while targeting agents with measured growth opportunities. This role will be ‘inside’ the office and travel expectations will be minimal.
- Pro-actively sells CWG/Berkley products in a way that differentiates CWG from competitors. Builds strong partnerships by assisting independent agencies in developing profitable growth-oriented business plans and sales strategies that align with company objectives. Identifies agency needs, recommends and sells appropriate CWG/Berkley products and services to agent. Monitors results and implements action plans as needed.
- Acquires in-depth knowledge of company programs, products, processes and automation tools to facilitate new agency prospecting and aid in the training and direct correlation of production of business with new and existing agencies.
- Gathers data and analyzes competitive market intelligence from both a carrier and agency perspective. Leverages competitive intelligence in the market and adjusts agency representation as needed based upon results and opportunities. Identifies market trends to identify business threats and market opportunities within assigned territory. Actively shares information among the teams for combined wins across all states.
- Partners with Underwriting to facilitate the quoting of new business, renewal retention and overall agency relationship management. Establishes collaborative relationships with Underwriting, Risk Services, Premium Auditing and other Berkley companies, etc. to create strong agency partnerships and build a profitable book of business.
- Actively partners with Underwriting on profit initiatives. Recommends, implements and monitors action plans to improve identified agency weaknesses. Determines appropriate course of action based on outcome of action plans, e.g., agency termination, limited binding authority, etc.
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Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions. Identify new business opportunities and manage agency relationships.
Roles and Responsibilities
- Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth.
- Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence.
- Achieve new business premium, renewal premium retention and rate change objectives.
- Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing.
- Make sound risk and pricing decisions that achieve profitable loss ratios.
- Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines.
- Achieve customer service standards, including established objectives for:
- New business quote turnaround
- Renewal quotes
- Endorsement, cancellation, audits and other transactions
- Policy issuance
- Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction.
- Review mid-term endorsement requests for acceptability and provide instructions for processing.
- Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium.
- Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics.
- Assist with training, mentoring and coaching of less experienced team members.
- Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting.
- Utilize various underwriting tools to:
- Determine acceptable risk characteristics
- Determine accurate exposure classifications
- Set adequate property limits to accomplish appropriate insurance to value
- Rate and quote business to agents
- Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.
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Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions. Identify new business opportunities and manage agency relationships.
Roles and Responsibilities
- Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth.
- Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence.
- Achieve new business premium, renewal premium retention and rate change objectives.
- Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing.
- Make sound risk and pricing decisions that achieve profitable loss ratios.
- Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines.
- Achieve customer service standards, including established objectives for:
- New business quote turnaround
- Renewal quotes
- Endorsement, cancellation, audits and other transactions
- Policy issuance
- Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction.
- Review mid-term endorsement requests for acceptability and provide instructions for processing.
- Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium.
- Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics.
- Assist with training, mentoring and coaching of less experienced team members.
- Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting.
- Utilize various underwriting tools to:
- Determine acceptable risk characteristics
- Determine accurate exposure classifications
- Set adequate property limits to accomplish appropriate insurance to value
- Rate and quote business to agents
- Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.
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Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions. Identify new business opportunities and manage agency relationships.
Roles and Responsibilities
- Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth.
- Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence.
- Achieve new business premium, renewal premium retention and rate change objectives.
- Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing.
- Make sound risk and pricing decisions that achieve profitable loss ratios.
- Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines.
- Achieve customer service standards, including established objectives for:
- New business quote turnaround
- Renewal quotes
- Endorsement, cancellation, audits and other transactions
- Policy issuance
- Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction.
- Review mid-term endorsement requests for acceptability and provide instructions for processing.
- Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium.
- Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics.
- Assist with training, mentoring and coaching of less experienced team members.
- Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting.
- Utilize various underwriting tools to:
- Determine acceptable risk characteristics
- Determine accurate exposure classifications
- Set adequate property limits to accomplish appropriate insurance to value
- Rate and quote business to agents
- Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.
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Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions. Identify new business opportunities and manage agency relationships.
Roles and Responsibilities
- Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth.
- Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence.
- Achieve new business premium, renewal premium retention and rate change objectives.
- Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing.
- Make sound risk and pricing decisions that achieve profitable loss ratios.
- Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines.
- Achieve customer service standards, including established objectives for:
- New business quote turnaround
- Renewal quotes
- Endorsement, cancellation, audits and other transactions
- Policy issuance
- Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction.
- Review mid-term endorsement requests for acceptability and provide instructions for processing.
- Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium.
- Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics.
- Assist with training, mentoring and coaching of less experienced team members.
- Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting.
- Utilize various underwriting tools to:
- Determine acceptable risk characteristics
- Determine accurate exposure classifications
- Set adequate property limits to accomplish appropriate insurance to value
- Rate and quote business to agents
- Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.
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Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions. Identify new business opportunities and manage agency relationships.
Roles and Responsibilities
- Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth.
- Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence.
- Achieve new business premium, renewal premium retention and rate change objectives.
- Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing.
- Make sound risk and pricing decisions that achieve profitable loss ratios.
- Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines.
- Achieve customer service standards, including established objectives for:
- New business quote turnaround
- Renewal quotes
- Endorsement, cancellation, audits and other transactions
- Policy issuance
- Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction.
- Review mid-term endorsement requests for acceptability and provide instructions for processing.
- Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium.
- Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics.
- Assist with training, mentoring and coaching of less experienced team members.
- Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting.
- Utilize various underwriting tools to:
- Determine acceptable risk characteristics
- Determine accurate exposure classifications
- Set adequate property limits to accomplish appropriate insurance to value
- Rate and quote business to agents
- Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.
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To produce profitable growth of the Berkley Human Services book of business and represent Company in all sales and service activities for assigned accounts or regions.
ESSENTIAL RESPONSIBILITIES/FUNCTIONS:
The essential functions include, but are not limited to the following:
- Agency visitation (travel in-state and out-of-state required) for marketing purposes.
- Solicit/develop new business opportunities.
- Agency management responsibilities.
- Provide guidance/coaching to underwriting staff in the area of agency management and marketing in general.
- Assist in the development of promotional materials.
- Analyze new business/market trends and communicate the results to underwriting and management staff.
- Represent company at various association and trade shows as requested.
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To produce profitable growth of the Berkley Human Services book of business and represent Company in all sales and service activities for assigned accounts or regions.
ESSENTIAL RESPONSIBILITIES/FUNCTIONS:
The essential functions include, but are not limited to the following:
- Agency visitation (travel in-state and out-of-state required) for marketing purposes.
- Solicit/develop new business opportunities.
- Agency management responsibilities.
- Provide guidance/coaching to underwriting staff in the area of agency management and marketing in general.
- Assist in the development of promotional materials.
- Analyze new business/market trends and communicate the results to underwriting and management staff.
- Represent company at various association and trade shows as requested.
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Ideal candidate will have 5+ years or more of commercial general liability claims experience, with significant experience in complex coverage and litigated claims. Specific knowledge and expertise in New York Labor law and construction related claims are critical to this role. New York Adjuster License a plus.
Candidates must be capable of working under limited supervision and working with a remote manager. In this role, the claims professional investigates, evaluates, negotiates, and resolves litigated and non-litigated bodily injury, property damage, personal and advertising injury, and claims of high exposure and complexity.
This position is located in Manhattan, New York. Some travel would be required.
Responsibilities:
- Demonstrated success in handling cases that involve New York Labor law is critical for this role
- Analyze coverage, identify coverage issues, and prepare coverage letters for supervisor approval
- Focus on specialized claims in the area of construction defect
- Investigate and evaluate liability
- Investigate and evaluate damages
- Manage litigation by assigning counsel from the approved panel where applicable, establish litigation plan and budget, coordinate with defense counsel, and continuously review the potential for resolution.
- Establish timely reserves within authority and re-evaluate throughout the life of the claim
- Maintain up-to-date, appropriate file documentation and written file notes
- Maintain an active diary and productive file inventory
- Timely completion of all required large loss reporting
- Negotiate settlements within authority limit granted, and attend mediations, Mandatory Settlement Conferences, and/or Alternative Dispute Resolutions
- Proactively control the work product and expense of outside vendors
- Develop and maintain positive customer relationships and provide superior customer service
- Timely identify all potential opportunities for co-insurance, transfer of risk and/or subrogation
- Ability to Work with designated assigned accounts
- Recognize and investigate fraud
- Comply with deductible/self-insured retention recovery protocol
- Meet all State licensing requirements
- Adhere to all statutory regulations, Unfair Claims Practices acts, and corporate Best Practices
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The Underwriting Technical Analyst is a member of the workers’ compensation product team within the underwriting department, and collaborates closely with underwriting product, technology and other teams, and subject matter experts on underwriting system projects. Primary responsibilities include defining, implementing and testing underwriting, operational and system enhancements to improve quality of underwriting and efficiency of underwriting processes. Other duties include research, analysis, documentation and communication in support of the company’s underwriting functions and system projects.
Responsibilities include but are not limited to:
- Support Product Owner by assisting and frequently taking the lead role within the underwriting business unit for assigned system projects by:
- gathering and writing requirements
- collaborating with SME’s, BSA’s, PM’s and developers
- drafting test cases
- performing and/or coordinating user testing and production validation
- documenting system functionality and data definitions
- conducting end-user training
- projects include: configuration, enhancements, updates, defect troubleshooting and fixes, and system replacement
- Perform system configuration changes and updates using administrator tools in various underwriting systems.
- Consult with product and production team members to identify suggestions, ideas and arrive at solutions to improve product, efficiency and system functionality.
- Provide ad hoc reports using SQL or other database reporting software.
- Coordinate and perform regression and disaster recovery testing as requested.
- Collaborate in the development, implementation and maintenance of underwriting programs and tools.
- Perform duties, projects and assignments as deemed necessary.
*Position located in Walnut Creek, CA.
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The Underwriting Product Analyst is a member of the workers’ compensation product team within the underwriting department and provides product line support to production/field underwriting team. The position also collaborates closely with corporate, production/field underwriting and other product team members on underwriting projects, compliance and quality control. Position is responsible for performing research, analysis, documentation, and communication. The Underwriting Product Analyst provides California and multi-state support to underwriting staff by maintaining and updating underwriting tools, disseminating reference and learning material, and conducting training. The role participates as a subject matter expert in implementation of product expansions, workflow and system automation enhancements to achieve company’s strategic goals.
Responsibilities include but are not limited to:
- Provide California and national research, data analysis, and expertise on various subjects to support expansion of underwriting strategy, and development of underwriting guidelines, procedures, and system improvements.
- Build and maintain underwriting databases such as training and reference material database, manuals database.
- Develop and maintain underwriting tools such as Excel rating and quote templates, account analysis worksheets, and supplemental applications.
- Perform research and documentation of new/current laws, statutes, and regulations and communicate with appropriate departments.
- Assist in compliance projects and perform underwriting file reviews to ensure compliance with regulatory authorities, corporate and internal standards and procedures.
- Under direction of Underwriting Technical leader, draft and file policy and company forms with appropriate regulatory organizations for approval, and coordinate implementation of forms in system.
- Correspond with the DOI and other regulatory organizations regarding inquiries and other matters.
- Initiate and provide subject matter expertise for system enhancements, rate and rule changes; may also perform and document testing.
- Assist in developing underwriting training agendas and materials, and conduct training.
- Perform duties, projects and assignments as deemed necessary.