The Vice President of Human Resources (VP HR) reports to the operating unit President(s) and has overall responsibility for developing and executing the human resource strategy in support of the overall business plan and strategic direction of the operating unit(s), including but not limited to succession planning, talent management, change management, organizational and performance management, and training and development. The VP HR acts as a trusted partner to the leadership team(s) of assigned operating unit(s) and is the key liaison and partner with Group HR to contribute to operating unit strategies and initiatives as they relate to talent.   The VP HR fulfills the primary responsibilities of the role by executing the following duties and tasks: • Develop and implement strategies including but not limited to talent acquisition and development, succession planning, workforce planning which align to current and future business and talent needs of the operating unit(s) • Champion company culture and employee engagement, ensuring leaders and employees are demonstrating and accountable to WRBC core values and culture is integrated into all facets of employee life cycle (onboarding, performance management, recognition) • Work closely with the company Presidents to ensure people strategies are consistent with and supporting the mission and vision of their organization • Contribute to annual business planning and budget processes of operating unit(s) • Act as primary resource to communicate HR strategies and initiatives. Also provide guidance on communication strategy for specific operating units • Partner with the VP of Talent & Training to capture feedback on talent needs and business goals, ensuring fast and effective hiring to support new growth and backfill hiring and employee retention and development • Partner collaboratively with business leaders and VP of Talent & Training to ensure alignment of key talent strategies across the enterprise including but not limited to development planning, professional skills development, creation of Employee development Toolkits • Work with leadership team to establish compensation strategy for their units; provide guidance regarding execution of strategy, including the merit and bonus processes • Proactively identify and address areas of need within the organization as it relates to human capital, providing recommendations regarding solutions and assisting leaders in executing • Oversee and provide recommendations about the performance management process as it relates to employee development, employee separation and termination and employee discipline • Manage employee relations issues, conduct investigations and make decisions and provide guidance as appropriate • Communicate with WRBC Corporate HR and Legal as needed to get assistance in complex employee relations matters; • Partner and collaborate with Group HR to deliver timely and world class service that meet current and future local business needs • Collaborate with Group HR and the business units to set KPI’s. Develop and implement strategy. Measure effectiveness. • Collaborate with other VP HR and others in the HR function to share ideas, resources, best practices, challenges • Oversee administration and communication of ADA process as needed • Proactively identify areas across operating units for process improvements, innovation, opportunities for efficiency and synergies • Maintain knowledge of industry trends and employment legislation and ensure organization’s compliance • Manage organizational change to ensure that the change objectives are realized and the changes embedded in the culture as planned to increase employee satisfaction and productivity • Leverage data and statistics to support or recommend business strategies • Manage HR-related budgets in collaboration with CFO and HR Generalist including compensation and benefits costs • Mentor and lead HR Generalist to effectively support business strategy, execute on various HR functions and develop HR skills and competencies • Additional duties as assigned

We have an exciting opportunity for an AVP, Customer Service Delivery Manager to join our growing Service Delivery team!  This is a leadership role focused on optimizing our service delivery model and bringing a fresh perspective on how we can innovate and employ best practices.  You will be responsible for the successful operation of a customer friendly, omni-channel service delivery operation for the discerning high net worth customer and their agents.     We have a welcoming culture valuing our employees – we actually trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us! https://www.berkley.com/careers   What you'll do: - Manage a team of service professionals located in our Wilmington, DE and Luverne, MN offices who handle all aspects of the cusomers' and agents' interactions (i.e.: onboarding, policy changes, billing, and claims support) - Oversee our multiple service delivery channels and ensure we deliver a high level of service across channels, continually gathering feedback and metrics for insight and improvement - Work closely with our digital team to ensure that our customers experience the same level of excellent service, whichever channel they choose  - Support the underwriting, risk management, and claims organizations by serving as the liaison with the customer and agent for information and documentation - Establish our standards and processes for hiring, onboarding and retaining high performing team members who deliver on our service promise; including career pathing and development at all levels - Establish our service level standards and reporting and metric needs - Continually measure and improve customer and agent satisfaction by collecting feedback and staying current with new technologies and best in class practices for the luxury market - Continue to evolve our service platforms such as telephony, chat, and email to stay up to date with growing needs and solutions - Support our agents and clients where necessary throughout every step of their journey  

BIN’s internship program immerses you in the workers compensation insurance business, provides you with the opportunity to showcase and hone your skills, enhances your business knowledge and professional growth, encourages networking and offers assignments/projects in specific areas of study.   BIN seeks creative, curious, innovative and entrepreneurial candidates for its internship and development program. The selected candidates will work hand-in-hand with the company’s senior leaders across a wide range insurance operations, claims and underwriting initiatives.   BIN Experience The program was developed to provide interns with a valuable, rewarding experience that connects the knowledge from academics with the reality of today’s insurance careers.  Interns then receive training about BIN’s products, distribution channel and company-specific business processes that will lay the groundwork for an intern’s comprehensive learning experience. Technical training, along with sessions focused on innovation, creativity, risk taking and entrepreneurial drive will be held regularly for all program interns. Each intern may be assigned to a business area within BIN such as Claims or Underwriting and manage project responsibilities specific to their designated Department.   Additional Experience The BIN internship and development program will include social activities aimed at building strong networking relationships with fellow interns and BIN staff. Activities may include management sessions, team-building, and volunteer/community service opportunities.    Your Experience So what do you want your experience to be? At BIN, we’re dedicated to making your time with us unique and rewarding! Competitive pay, exposure to the complete business operation, real responsibility, fun activities, and full-time employment opportunities!

We have an exciting opportunity for a Sr. Compliance and Product Analyst to join our team!  You will be responsible for collaborating in the design, development, implementation and support of all compliance programs, both at the corporate and business unit level for the company.   We have a welcoming culture valuing our employees – we actually trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!   What you’ll do: - Maintain company compliance with related laws and regulations - Draft an array of complex group products including Stop Loss and Managed Care plans with high quality and in a timely fashion according to organizational priorities - Review and coordinate the dissemination of compliance information to all operating elements, and under the direction of the Director of Compliance coordinate their responses so that the company maintains its market position and avoids state sanctions for non-compliance - Provide accurate and timely submission of form and rate filings to state regulators, maintain manuals, track, respond and notify appropriate departments regarding status of filings - Conduct research, regulatory analysis and consultative support for the business groups to support new business initiatives, respond to new regulatory requirements, maintain regulatory compliance and address regulatory exposures - Coordinate and facilitate the product development process between actuarial, underwriting, claims and other business partners to ensure final product is properly vetted and signed-off upon by all functional areas and meets the goals established by the business - File products via SERFF, negotiate regulatory approval in the required jurisdictions and provide instructions for products’ use upon approval - Develop and maintain strong relationships with state insurance department personnel to effectively resolve filing issues while furthering company interests - Collaborate in the formulation of policies, guidelines, strategic plans, programs, standards, and techniques necessary to carry out specific objectives and assist in drafting compliance policies and procedures - Aid in the research of complex compliance issues and provide concise timely technical responses to ensure compliance and business objectives are being met; respond to routine compliance-related requests and inquiries from the various business areas - Review, prepare, and issue new business and renewal policies for our business segments; identify any gaps prior to issuance - Maintain, track and coordinate Company Reinsurance Agreements along with confirming annual commutations have been dispersed - Review Confidentiality agreements for adherence with current PHI and Data Security requirements - Develop and maintain relationships with both internal and external parties - Perform regulatory audit as needed

As an Operations Analyst, you will work closely with Team Leads and Managers to align and support the organization’s operations and key initiatives.  You'll be responsible for team deliverables and results from those tasks. The role has defined ownership responsibilities focused around our operations. Responsibilities include leading key actions or projects, as well as to proactively developing solutions to completion.  It is expected that operation analysts work with management on company activities including but not limited to: interfacing with customers via phone, email and instant messaging; using data to analyze trends in work and processes; and leveraging the findings to recommend solutions to help implement solutions.   What you can expect:   - Internal mobility opportunities – be a key person in our succession plan - Visibility to senior leaders and partnership with cross functional teams - Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent - Opportunity to lead change - Benefits – competitive salary, paid time off, comprehensive wellness benefits and programs, profit sharing, 401k, tuition assistance and education   We'll count on you to: - Manage your day's multiple priorities and hold yourself and others accountable for results - Use data analysis to drive results and efficiencies in process and product - Be able to present metric driven solutions to current issues within department as well as inform the department on progress within tasks/projects assigned to them - Partner with management to focus on resource development and allocation for various projects - Embrace innovation to increase automation of processes that don't benefit from manual work - Create excellence where manual work adds value to customer experience - Drives use of self-service tools for our customers to deliver our brand of “Ridiculously Fast. Amazingly Easy” - Collaborate across departments to generate solutions and deliver value in both every day work and projects - Work with leadership to understand results of operations processes, as well as, works with teams on training and quality assessments to drive process improvements - Lead or participate in cross functional project teams while maintaining communication on progress and results - Assist when necessary for planning/budgeting - Identify issues and thoroughly vets the scope of the issue - Update, implement and maintain procedures - Manage competing resources and priorities

Why Berkley North Pacific?Berkley North Pacific is rooted in the Pacific Northwest offering personalized commercial insurance solutions through collaborative efforts for the ultimate customer experience. We do this by empowering our people and being 100% customer obsessed. Additionally, we offer the reassurance to our customers that their insurance investment is sound, as we are backed by the resources of a Fortune 500 company, W.R. Berkley Corporation. Come join our BNP family and explore what our community has to offer.Will provide full relocation to Boise, ID.    The Chief Underwriting Officer will directly drive business growth and the financial success of the company.  This position owns the complete P & L for the underwriting function.  The CUO is a member of the Senior Leadership Team and serves as the key executive team member with responsibility for the Company’s underwriting strategies, decisions, proficiency, development and performance across all of its lines and geography.   - Provides strategic direction and leadership for the BNP Commercial Underwriting operation.  Manages company underwriting results to achieve corporate Return on Equity goal and to support both the regional and company goals of optimized profitability, managed growth and enhanced competitive advantage. - Monitors and analyzes production activity.  Collaborates with Regional management to identify and implement strategies to improve production efficiency and effectiveness. - Evaluates underwriting operations to assure sound business practices are utilized and in compliance with the Sarbanes – Oxley Act.  - Provides leadership and support for the design, development and implementation of new products as well as the redesign and refinement of existing products. - Attracts, coaches and develops talent. Provides technical advice, direction and mentoring to employees and internal partners. - Develops and maintains relationships with other W.R. Berkley Regional Underwriting Officers to develop strategies and capitalize on business opportunities.  Primary Duties and Responsibilities: - Establishing underwriting policies and guidelines - Establishing Company’s risk appetite - Delegating underwriting authority - Approving underwriting referrals - Taking action to achieve desired underwriting performance and efficiency - Assessing risk tolerance, market conditions, and emerging risk issues - Managing team of underwriting managers, underwriters, and loss control representatives - Assessing product and rate adequacy and development - Conducting internal underwriting audits to ensure corporate guidelines and best practices are being met - Serving as the principal liaison with carrier partners, including reinsurers, in regards to underwriting matters - Identifying new underwriting opportunities; monitoring the market place and identifying competitor and industry changes that impact the effectiveness of current, pending or proposed programs - Working closely with all other members of the Senior Leadership Team to ensure comprehensive, efficient, and effective approach to business and talent strategy development and execution  Manages team of underwriting managers, underwriters, and loss control representatives. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

As a Claims Representative at Intrepid, you'll report to the Claims Director and become the fourth member of a close-knit high performing team.  You will be the first point of contact for the claim process, garnering key details and managing the flow of customer communication. You will set up claims, help answer questions and work with our customers to solve problems.  You'll also participate in projects to help the department optimize processes, the client experience and overall make us better! Your role is integral to our success as you represent Intrepid to our customers when resolving their claim. As Intrepid continues to grow, there are multiple opportunities across all functions but this role would position be ideal launching pad to becoming a Claims Adjuster. We're specifically looking for a talented individual we can invest in!   What you can expect: - Internal mobility opportunities  - Visibility to senior leaders and partnership with cross functional teams - Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent  - Opportunity to lead change - Benefits – competitive salary, paid time off, comprehensive wellness benefits and programs, profit sharing, 401k, tuition assistance and education You’ll like this job if: - If you’re someone who gains a sense of purpose and satisfaction by helping others - You like finishing tasks, but you’ll get bored if you work on just one thing a day - You enjoy collaborating, but you feel comfortable making decisions independently - You’re looking for a company who recognizes and rewards positive contributions by way of financial growth and career advancement We'll count on you to: - Prepare newly reported property and casualty claims for handling by Claims Specialists - Manage receipt and routing of Workers Compensation claims and responding to inquiries from involved parties - Open, identify and process mail/faxes/e-mails - Manage receipt, routing and response of department email inbox correspondence - Answer policyholder questions by phone and email - Manage the vendor W9 process - Resolve low value, low complexity commercial property and casualty claims  - Prioritize, organize and meet deadlines - Work in a team-oriented, collaborative, in-person environment

The Territory Manager is responsible for optimizing the profitable growth over the long term in an assigned geographic territory. The Territory Manager is also responsible for the development and execution of industry leading go-to-market and sales strategies while developing and maintaining highly effective sales relationships with both external (e.g. independent agents) and internal customers (e.g. underwriters). Responsibilities also include development and execution of business development plans, market research, competitive intelligence, product intelligence, and collaborating with internal partners to achieve both production and profitability targets.   Position open to location Salt Lake City, UT or Boise, Idaho  - Builds and cultivates mutually beneficial partnerships with agency ownership, management and frontline staff to increase BNP’s relevancy within the agency. Establishes position as a trusted advisor while delivering product information, underwriting philosophy, customer experience benefits and new business development to increase depth and maximize agency revenue - Possesses a strong knowledge of the territory and the region including agency, competitor, demographics and economic trends. Shares this knowledge with BNP team to promote organizational learning and opportunities. - Provides leadership in the areas of business development, agency relationships, go-to-market strategies, and client service - Collaborates with and supports internal business partners to provide solutions and maximize agency engagement - Takes an innovative and entrepreneurial approach to identifying and developing new business opportunities, sales strategies, customer service and engagement strategies - In collaboration with underwriting, develops an annual Business Development Strategy for assigned territory that matches our market potential, underwriting appetite, customer base and competitive environment - Identifies opportunities within the assigned territory to leverage book roll and or book thinning opportunities. Identifies program opportunities within assigned agencies. - Manages agency compensation programs for participating agencies (e.g. profit sharing, new business overrides etc.) - Prospects and appoints agents in conjunction with the overall regional strategy for expansion of distribution outlets for BNP products; Makes recommendations to terminate agencies based upon results and relationships - Utilizes market analytics to assess geographic territory and identify prospect and current customers with highest growth potential. - Develops understanding of specific industry characteristics including customer behaviors and patterns within the assigned territory

Underwriter Trainee candidates will be responsible for ompleting all required aspects of Underwriting Insurance Program as outlined below.   - Participate in a four – six month formal training program to learn fundamentals of property & casualty insurance. - Complete work and reading projects and pass required exams. - Establish good working relationships with colleagues and management staff. - Attain a basic working knowledge of state regulatory requirements for each line of business. - Under direct supervision, perform the basic functions of underwriting. - Participate in job-shadow arrangements in various departments. - Participate in agency visitations with underwriters, claim representatives or loss control representatives to begin developing customer contacts. - Occasional travel, including overnights, may be required.

Preferred Employers Insurance is a member company of the W. R. Berkley Corporation, a Fortune 500 company rated A+ (Superior) by A.M. Best Company. Take your career to the next level and join us! Find out why we are the preferred workers’ compensation insurance solution for California employers.   Our Client Services Coordinators are responsible for learning company policy and procedure in relation to policy administration and claims first notice of loss. This representative provides a high level of customer service and also provides general administrative support to other departments such as premium audit, premium accounting, and underwriting. The Client Services Coordinator must exhibit a degree of competency, productivity, timeliness and accuracy, while exercising appropriate judgment and must also be a team player.   Responsibilities include but are not limited to: - Handle phone, email and live chat requests in a professional and courteous manner - Resolve insured, broker and claimant inquiries with exceptional customer service - Process premium audits & payments - Create payment histories - Assist callers with Company website and banking site login - Obtain necessary information to create a claim and perform data entry to setup new claims, create activity notes and search database for coverage - Send initial claim letters and forms to employers and injured workers - Collaborate with other team members when assistance is needed - Complete various related tasks and projects as assigned

Preferred Employers Insurance is a member company of the W. R. Berkley Corporation, a Fortune 500 company rated A+ (Superior) by A.M. Best Company. Take your career to the next level and join us! Find out why we are the preferred workers’ compensation insurance solution for California employers.   Our Policy Services Technicians are responsible for learning company policy and procedure in relation to policy administration and claims first notice of loss. This representative provides a high level of customer service and also provides general administrative support to other departments such as premium audit, premium accounting, and underwriting. The PSR must exhibit a degree of competency, productivity, timeliness and accuracy, while exercising appropriate judgment and must also be a team player.   Responsibilities include but are not limited to: - Handle phone, email and live chat requests in a professional and courteous manner - Resolve insured, broker and claimant inquiries with exceptional customer service - Process premium audits & payments - Create payment histories - Assist callers with Company website and banking site login - Obtain necessary information to create a claim and perform data entry to setup new claims, create activity notes and search database for coverage - Send initial claim letters and forms to employers and injured workers - Collaborate with other team members when assistance is needed - Complete various related tasks and projects as assigned

Berkley Fire & Marine has a great opportunity to start your career as an Inland Marine Underwriter Trainee.  You will work closely with experienced local and regional underwriters and management learning all aspects of inland marine insurance underwriting and contributing to building a profitable portfolio of business while gaining a substantive understanding of the roles and responsibilities of inland marine underwriting.  This is a great opportunity to grow and develop your career.   Over the course of 1-5 years the trainee will engage in work and educational activities to include: - Developing a functional understanding of inland marine insurance coverages and forms, - Acquiring knowledge of the principles of underwriting, loss exposure and risk assessment/selection; - Developing understanding of the different reports/data used to analyze risks; - Acquiring knowledge on pricing methodologies and how to apply to risks; - Develop understanding of W.R. Berkley corporate structure and the companies that are part of it; - Acquiring relationship management experience with clients and producers; - Understanding our approach to managing our relationships with clients and producers; - Developing proficiency in our marketing/sales methodologies; and - Developing understanding of the commercial P&C industry/market as a whole The successful candidate will provide technical support to underwriting staff, participate in various underwriting and educational activities, and be responsible for:   - Aiding in building superior distribution partnerships with agents and brokers; - Analyzing applications, determining acceptability of risk in accordance with Company guidelines and practices in order to assist underwriting with the appropriate underwriting decisions; - Analyzing quality, quantity, and profitability of risks underwritten and preparing reports for underwriting and management review; - Assisting in the management of the Inland Marine and Property business to achieve the goals and objectives established. Ensuring continued profitable growth;   - Execute special projects in pursuit of enhanced operational excellence, delivery of valuable external marketing materials, and portfolio analysis reporting; - Assisting with product development in creation of innovative products and service to introduce to the market; - Interact with the marketplace through frequent attendance of regional client and producer meetings; - Successfully complete underwriting coursework.

Preferred Employers Insurance is a member company of the W. R. Berkley Corporation, a Fortune 500 company rated A+ (Superior) by A.M. Best Company. Take your career to the next level and join us! Find out why we are the preferred workers’ compensation insurance solution for California employers.   We currently have a great opportunity for a Senior Workers’ Compensation Examiner to join our team!  Our Senior Examiners are responsible for the analysis and management of complex workers’ compensation claims. This position will review, investigate, and make decisions regarding coverage, compensability, and appropriateness of claims. The position will process and document claims to ensure compliance with company standards, industry best practices, and legislative provisions. Acts in a fiduciary role on behalf of policyholders, negotiates claim settlements and manages subrogation. Senior Claims Examiner’s conduct the handling of claims in the utmost of good faith in compliance with the rules, regulations and statutes of the WCAB and State of California. The Senior Workers’ Compensation Examiner is expected to function with a degree of competency. The use of sound judgment coupled with consistent results is expected.   Responsibilities include but are not limited to - Analyzes and processes workers’ compensation claims by investigating and gathering information to determine the exposure on the claim. - Negotiates settlement of claims up to designated authority level and makes claims payments. - Processes complex or technically difficult claims. - Calculates and assigns timely and appropriate reserves to claims and continues to manage reserve adequacy throughout the life of the claim. - Calculates and pays benefits due; approves all claim payments; and settles claims within designated authority level. - Develops and manages claims through well-developed action plans; continues to work the action plan to bring the claim to an appropriate and timely resolution. - Prepares necessary state filings within statutory limits. - Actively manages the litigation process; ensures timely and cost-effective claims resolution. - Coordinates vendor referrals for additional investigation and/or litigation management. - Uses appropriate cost containment techniques including strategic vendor partnerships to reduce overall cost of claims. - Manages claim recoveries of all types, including but not limited to subrogation, Second Injury Fund recoveries, and Social Security offsets. - Reports claims to the excess carrier, responds to requests of directions in a professional and timely manner. - Frequently communicates with all appropriate parties involved with the claim. - Refers cases as appropriate to management. - Maintains professional client relationships. - Actively executes appropriate claims activities to ensure consistent delivery of quality claims service.

Responsible for the management of the investigation, litigation, disposition and settlement of all Workers’ Compensation claims. This position will have direct oversight of Workers Compensation Claim Managers and their teams.   - Responsible for oversight of recovery operations, fraud operations, loss cost and expense strategy, core ALAE (including litigation strategy and expense, IME, special investigation), ULAE, case management, regulatory issues. - Overall management of team member recruitment/hiring/development as well as compliance with service agreements and claim service delivery to targeted accounts. - Responsible for ensuring appropriate plans/workflows are in place to execute team/department initiatives. - Analyze and interpret results continuously to ensure plans are validated and modified to meet goals. Forecasting and tracking to ensure efficiency gains while targeting and championing deficiencies in processes for best outcomes. - Coordinating with senior management to develop processes to assist with enhancing our service. Ensure execution of business strategies. - Work to achieve quality standards and high levels of quality functional expertise throughout the unit. - Handles other management responsibilities as required by individual business line.

The Underwriting Assistant will provide general operational support to the Department including the processing of policies, endorsements, submissions and other client related correspondence for new and existing accounts.   - Sends requests for additional information (inspection reports, financials, audits). - Policy creation, binding, and issuance. - Issues notices of cancellation or reinstatement within authority. - Processing of endorsements and related correspondence. - Provides reports upon request. - Responsible for maintaining documentation in all Underwriting files. - Provides backup support for clearance processing. - Other duties as assigned.

The Litigation Specialist’s job function includes efficiently and effectively handling advanced-level, primarily litigated, commercial first-property and/or third-party general liability losses in a “paperless” environment. An ability to communicate both verbally and in written form in a prompt, courteous and professional manner is essential.   • Review and set up new loss assignments in a timely manner in compliance with department guidelines and best practices. • Establish appropriate initial loss and expense reserves and continue to regularly evaluate the file for adequacy, accuracy and adherence to reserving guidelines. • Analyze and interpret policy language in conjunction with specific loss facts to reach appropriate coverage decisions. • Draft frequent and complex coverage correspondence, including reservation of rights and coverage disclaimers in compliance with various state statutes and regulations. • Compose a variety of other detailed correspondence to insureds, claimants, attorneys, agents and Regulatory agencies. • Proactively manage primarily litigated claim files from inception to closure, including identification and investigation of coverage, liability and damage issues, determination and efficient execution of an appropriate plan of action, and prompt, economical file resolution, in compliance with department guidelines and best practices. • Appropriately and clearly document all claim file activity, including current strategy, plan of action and exit plan in file notes. • Consistently demonstrate comprehensive coverage analysis, investigation, evaluation and negotiation skills at an advanced level. • Direct and control the activities and costs of numerous outside vendors including defense counsel and coverage counsel, experts and independent adjusters. • Effectively present and discuss loss facts and issues in roundtable discussions to peers and members of management at all levels. • Compose and transmit in a regular and timely basis frequent Large Loss Reports and other detailed reporting documents as appropriate. • Manage and monitor file caseload through the use of various resources. • Obtain all required state adjuster licenses and maintain them as required via compliance with mandatory continuing education requirements. • Serve as a technical resource within the department through mentoring and knowledge-sharing, whether one-on-one, in small groups, or presentations to larger groups. • Meet with intern personnel and others as needed to provide job function overview and/or specific subject-matter training. • Occasional participation in projects and initiatives lead by other departments and/or W. R. Berkley companies, including audits, workshops, focus groups, task forces, etc. • Initiate appropriate communication with members of management and other department. • Attend internal and external seminars and other training events and provide feedback to peers and/or members of management.    

The Senior Claims Examiner’s primary job function includes efficiently and effectively handling intermediate-level, commercial first-party property and/or third-party general liability losses in a “paperless” environment. An ability to communicate both verbally and in written form in a prompt, courteous and professional manner is essential.   • Reviews and sets up new loss assignments in a timely manner in compliance with Department guidelines and best practices. • Establishes appropriate initial loss and expense reserves and continue to regularly evaluate the file for adequacy, accuracy and adherence to reserving guidelines. • Analyzes and interprets policy language in conjunction with specific loss facts to reach appropriate coverage decisions. • Drafts frequent and complex coverage correspondence, including reservation of rights and coverage disclaimers in compliance with various state statutes and regulations. • Composes a variety of other detailed correspondence to insureds, claimants, attorneys, agents and Regulatory agencies. • Proactively manages claim files from inception to closure, including identification and investigation of coverage, liability and damage issues, determination and efficient execution of an appropriate plan of action, and prompt, economical file resolution, in compliance with Department guidelines and best practices. • Appropriately and clearly documents all claim file activity, including current strategy, plan of action and exit plan in file notes. • Consistently demonstrates coverage analysis, investigation, evaluation and negotiation skills at an intermediate level. • Directs and controls the activities and costs of numerous outside vendors including independent adjusters, defense counsel and coverage counsel. • Effectively presents and discusses loss facts and issues in roundtable discussions to peers and members of management. • Composes and transmits Large Loss Reports and other detailed reporting documents as appropriate in a regular and timely basis. • Manages and monitors file caseload through the use of various resources. • Obtains all required state adjuster licenses and maintains them as required via compliance with mandatory continuing education requirements. • Serves as a technical resource within the Department through mentoring and knowledge-sharing, whether one-on-one, in small groups, or presentations to larger groups. • Meets with intern personnel and others as needed to provide job function overview and/or specific subject-matter training. • Occasionally participates in projects and initiatives lead by other departments and/or W. R. Berkley companies, including audits, workshops, focus groups, task forces, etc. • Initiates appropriate communication with members of management and other Departments. • Attends internal and external seminars and other training events and provides feedback to peers and/or members of management. • Other duties may be assigned.

Underwriter Trainee candidates will be responsible for successfully completing all required aspects of Underwriting Insurance Program as outlined below.   - Participate in a four – six month formal training program to learn fundamentals of property & casualty insurance. - Complete work and reading projects and pass required exams. - Establish good working relationships with colleagues and management staff. - Attain a basic working knowledge of state regulatory requirements for each line of business. - Under direct supervision, perform the basic functions of underwriting for the Specialty Marine line of business. - Participate in job-shadow arrangements in various departments. - Participate in agency visitations with underwriters, claim representatives or loss control representatives to begin developing customer contacts. - Occasional travel, including overnights, may be required.

Responsible for leading a team of Account Executives who are responsible for underwriting renewal accounts and servicing an assigned book.   Attracts, retains, and develops the Account Executive team.    Responsible for developing best practices, providing input on workflow tools and establishing key metrics to support the underwriting and servicing of accounts in accordance with agreed upon service level agreements. Collaborates with Chief Underwriting Officer to establish underwriting authority for each Account Executives.  Collaborates with the Regional Underwriting Executives to implement change that support the success of the Account Executive function.   Quality reviews will support the Director’s understanding of individual team member performance and training needs and help to identify changes that are needed to support the on-going growth and success of our business.     • Supervision of Account Executives to include but not limited to: Performance Reviews; Goal Setting, Production Monitoring, and Employee attraction, development, and retention • Collaborates with CUO in establishing and assigning underwriting authority • Maintain personal and team daily production and quality standards: maintain active role in day to day Account Executive tasks in accordance with production, quality, and service standards set forth for the role • Observing and measuring Customer Experience with key metrics and workflow • Standardization and establishment of best practices for Account Executive roles and function: create and maintain documentation for standard and best practices, processes and procedures; provide communication and training to staff accordingly • Establish quality review process and monitor performance of team members • Manage and report on production, quality, and service metrics • Identify and implement innovative opportunities for continuous improvement • Escalates and resolves issues to shared services partners • Other projects as assigned

By joining Berkley Technology Services (BTS) as a User and Digital Experience Manager, you’ll grow, build and lead a team focused on ensuring an optimal digital experience for our users across the platforms we support. What does that include? We work on everything from our company website to the sites utilized by our customers to get insurance quotes, to the internal applications used across 55+ operating units that facilitate each stage of the insurance policy journey. And with each business unit offering varying lines of commercial insurance coverage, the challenges and business requirements your team incorporates into the enhanced experience users see when they engage with us digitally fosters our continued growth. At BTS, you’ll have the opportunity to be creative, share your expertise, and be directly involved in developing and implementing user and digital experience strategies that positively impacts our business on a global scale.   We have a hybrid work model where you’ll be able to work both on-site and remotely from your primary location, which can be in one of our Urbandale, IA, Wilmington, DE, or Manassas, VA office locations.   In this role, you will: - Develop and execute the strategic vision for the digital experience provided to W.R. Berkley Corporation (WRBC)’s users, customers, and insureds - Actively engage and consult with stakeholders and technical leaders to ensure that our user experience (UX) and digital experience (DX) solutions are aligned with WRBC’s strategic vision - Partner with and advise operating units in the development and implementation of UX/DX strategies, ensuring their unique needs are met while remaining consistent with WRBC’s corporate brand - Grow, manage and guide a team of experienced user experience designers, developers, business analysts, and product owners to continually enhance and improve the digital experience users have across our supported platforms - Manage a portfolio of projects, creating and maintaining budgets and resource allocation plans while providing regular updates to applicable stakeholders and operating units - Deliver a world-class digital experience through continuous user research, testing and requirements gathering