The Territory Sales Manager is responsible for developing our Business Insurance portfolio, servicing and growing assigned territory through an outside sales approach that consists of an assignment of targeted agencies. Achieving success will include: optimizing the growth potential, exceeding or meeting year over year growth and profit objectives.    Primary Responsibilities - Sales Pipeline Development – assist with prequalifying submissions, identifying growth opportunities, portfolio transfers and incentive opportunities. - Accountable for building and maintaining effective relationships with agencies/brokers within assigned territory. - In collaboration with the Distribution Leader, completes strategic marketing plans for territory to identify opportunities and potential challenges from which strategies and tactics are developed, including: - Creating and development of Quarterly Agency Reviews - Managing on-going agency scorecards and producer reports - Facilitating agency council meetings in territory    Agency Management - Profit sharing updates throughout the year, with focus on next level achievement - Progress reports to plan and other incentives, monitor joint business plan - Develop agency and underwriter relationships - Schedule virtual and in-person visits with the appropriate stakeholders - Leveraging who we are, what we do to gain elite partnership with agency and perpetuate agency to top 5 of their carrier line up   Marketing - Communication of competitive classes to target - Distribute on-going marketing messages and initiatives - Facilitate and develop leads to agents/producers - Plan and attend Industry trade shows and company road shows   Administrative - Agency system access and set up, maintenance with users, etc. - Keeping agency profiles up to date - Producer licensing - New appointment process - Code management - Vetting and resolution of Service, Claims and Automation issues, escalating if/when needed   Agency Training and Education - Webinars on various topics, in conjunction with marketing/underwriting - Agency staff training, as needed   Internal Partnering with Underwriting or other WRB companies. - Provide competitor/market intel for product development Collaborate with Sales Peers across the Berkley family of companies

  We'll count on you to: - Manage the monthly, quarterly and annual financial statement process for both GAAP and Statutory compliance - Review and analyze data making comparisons to forecasts and prior-year results - Direct the annual operational planning and financial budgeting process - Review control descriptions and related test work for Sarbanes-Oxley 404 compliance; ensure corrective action is taken to address deficiencies - Collaborate with WRBC and other corporate affiliates to create and maintain evolving shared financial systems - Oversee management of multiple cash functions and ensuring proper safeguards to protect assets   

The purpose of the position is to bring both industry and legal technical expertise in the management of our largest and/or most complex claim matters. This will be a safeguarding / oversight role, working closely with the respective claim offices.   Provide technical and strategic guidance for high exposure and complex claims, including coverage and/or bad faith litigation, being managed by in-house claim departments of multiple operating units.   Assure that exposures are timely recognized, litigation strategies and resolution plans are well formulated and executed.     Effectively communicate with internal business partners as well as colleagues in underwriting, actuarial and executive management. The role requires technical expertise (both liability and coverage) across a variety of lines of business, the ability to establish effective working relationships with senior claims leaders across a number of claims operations, and aptitude in managing by influence rather through direct hierarchical reporting structure.   • Collaborate with Operating Units to effectively manage Berkley litigation and complex/severe claims to optimum claim outcomes • Inform other functional departments (underwriting, actuarial, finance) of positive/negative conditions noted during investigations which may impact company results • Engage with reinsurance partners on claim issues and industry trends • Drive favorable loss cost results by influencing, planning and guidance on individual severity/complex claims • Provides ongoing analysis of technical material (i.e. case law, regulations) to determine the impact on claim operations and provide the necessary guidance and assistance to the claim office(s) • Serve as a mentor in the training and development of less experienced staff when necessary • Provide input and guidance on trial strategy; policy limit demands, appeals, coverage issues, etc. • Work professionally and communicate effectively with all levels of the organization

As a Software Engineer at BTS, you will be part of a fast moving and cross functional software engineering team that has a business first approach to technical problem solving. You’ll contribute to a team to create and maintain a technology ecosystem for multiple insurance companies while working on projects across various platforms. You’ll put your problem-solving skills to the test resolving problems our end users encounter as they process business.   You’ll impact our business by: - Working with a team to enhance our products by increasing and optimizing functionality, developing automated solutions, and supporting integrations between applications - Resolving complex issues faced by our clients that inhibit them from serving customers - Proposing improvements to the platform’s usability, performance, and supportably - Identifying risks and communicating impact to project stakeholders - Reviewing and providing feedback on the work of others

As a Senior Claims Representative, you will be responsible for the investigation, evaluation, mitigation and resolution of an inventory of lost time and catastrophic workers’ compensation injury claims in California and other jurisdictions. - Investigate workers’ compensation claims by interviewing injured workers, witnesses, and policyholders to verify coverage and determine compensability and benefits due - Calculate and set timely financial reserves and proactively manage reserve adequacy throughout claim lifecycle - Record and code injured worker demographics, job information and accident information in company’s claims management system and files necessary forms with state regulatory agencies - Issue timely payments to injured workers, medical providers and service vendors - Coordinate and actively manage medical treatment of injured workers to ensure timely rehabilitation - Negotiate settlements of claims within designated authority with injured workers and attorneys - Serve as the team’s subject matter expert of the Workers’ Compensation Act, adjudication process, and regulatory compliance framework in assigned jurisdictions - Identify and manage subrogation, Second Injury Fund and joint coverage recovery opportunities - Regularly communicate claim activity and status updates to policyholders, injured workers and other interested parties in a professional, thoughtful and tactful manner - Notify management and develop reports for large exposure claims and comply with reinsurance reporting requirements - Manage the claims litigation process to ensure timely and cost-effective claims resolution - Monitor the expenses and effectiveness of managed care and investigation vendors - Periodically travel to attend hearings, conferences and training sessions - Attend and participate in claim file reviews with management and defense attorneys - Coordinate and lead special projects or processes as assigned by management - Assists with oversight and supervisory duties when the team supervisor is unavailable or as assigned by supervisor - Support management with training and staff development - Support management with vendor management activities Continuously strives to improve our product and business results through innovation

What we’re looking for As a Product Management Analyst, you will work with one of our Product Managers learning how to build successful software products that customers love. We are going to give you a lot of instruction and feedback in your first year in order to help you become highly effective in your role. We believe that people can only be effective when they have clarity, and we will strive to always give you clarity. We are looking for someone who will be dedicated to learning, taking action on feedback, and building great relationships with colleagues.   Beyond that, we’re looking for someone with a high degree of ownership, who values completing work and admits failures; someone who always seeks to understand the Why for things and never accepts an incomplete understanding; someone who is biased toward validating opinions with data and maintains a healthy skepticism about the subjective; and someone who is not afraid of technology and always learning new skills.   - Delivering Results. You will learn how to curate the best ideas, hypothesize their value, and implement the most promising of them. We will ask you to constantly re-assess what we have built to make sure we are realizing actual value.   - Focusing on the Data. We will assign you Objectives and Key Results (OKRs) that define your goals and quantify the results we aim to achieve. We will ask you to regularly review your indicators for actionable insights and to present your findings to stakeholders during OKR Reviews.   - Understanding Our Customers. We will ask you to routinely expose yourself to customer feedback. You will use this exposure to anticipate customer needs and constantly improve their experiences.   - Saying No. We will teach you how to choose the right problem to solve next. You will learn how to say no to things and to weigh short and long term trade-offs while keeping a healthy preference for long term solutions.   - Challenging Status Quo. For various processes, we will expect you to understand what we do and why we do it. Then we will ask you to work across Business, Operations, Design, Data, and Engineering teams to reimagine how.

This position will require regional coordination with and accountability to the Vice President of Sales.  In this capacity, works with the Regional Vice President, to ensure that results for each product, program, and/or service support overall profitability, growth and retention of business, and that each is consistent with all related underwriting initiatives.  This position will be responsible for the management of existing producers, as well as identifying and developing new producers.   - Developing new production sources (either retail or wholesale) for accounts in our target market and assigned territory. - Managing relationships with existing production sources. - Manage analytics and meet with the production sources to go over results and develop action plans. - Manage producer appointments and terminations. - Work with local underwriting teams to coordinate new or renewal business strategies - Meeting and building in person relationships with potential and existing clients - Assist with marketing and web content. - Analysis of competitor offerings/forms to look for gaps or weaknesses. - Participation in trade shows/industry functions. - Cross sell with other business units as opportunities are presented. - To meet the major responsibilities of this position, up to 80% of your workweek will be traveling/out of office meeting with new and existing customers.

Provides occupational risk assessment and risk management services in support of developing and retaining select clients aligned with the business objectives of the company. In alignment with the assigned book of business, this position also establishes the client’s risks management business plans, participates in the client risk management process and identifies and supports opportunities to enhance client management of occupational risk. Supports underwriting with risk selection and ongoing account management.   - Conducts new business and renewal Loss Control surveys in support of - Underwriting risk selection practices - Provides policyholder Loss Control services targeting loss performance - improvement and retention - Collaborates with Underwriting, Claims, the policyholder and agent in the delivery - and execution of Loss Control survey and service practices - Imparts strong technical and business skills across all major lines of coverage - with peers, business partners and external customers - Supports the continual improvement and growth of the Loss Control Department - through internal training and education, practice and procedure development, - and process enhancement contributions - Fosters and sustains professional relationships with peers, business partners, policyholders and agents - Conducts multi-coverage line Loss Control surveys on a broad spectrum of industries of varying size and complexity in the Middle Market segment - Submits recommendations and manages their follow-up internally and externally to improve risk conditions - Facilitates, develops and delivers Loss Control services to targeted policyholders through analyses, planning and collaboration - Fosters relationships with policyholders and agents aligned to Loss Control objectives targeting brand recognition and value - Participates in individual and team-based agency visits focusing on the delivery of technical capability, policyholder support and brand value. - Shares existing and newly acquired technical knowledge with policyholders, agents, peers and business partners through training and education practices - Keeps abreast of industry and technical news and developments and share the knowledge gained with peers, business partners, policyholders and agents - Participates and contributes to internal, multi-discipline round table meetings

The Risk Services Specialist will perform surveys on moderate to highly complex business operations. Emphasis on complex property and sprinkler assessment knowledge highly desired. This individual will have a proven track record of formal or informal leadership, strong communication skills, and the ability to cultivate and grow partnerships with both internal and external business partners all while supporting our strategic goals and initiatives.   - Perform surveys on a daily basis accurately assessing the exposures of the operations and controls in place on the property, business operations and management practices of the account. - Will communicate and work directly with the customer on any recommendations and prepare a written report of findings to be shared and communicated with your underwriting partners. - Manage key service accounts for key agency partners. - Cultivate and grow partnerships with the customer, agent and underwriting to develop an ongoing and actionable service plan positively impacting profitability and retention. - Conducts training and technical expertise as needed for agents, customers, underwriting and Risk Services team members. - Keeps abreast of industry developments and actively participates in industry seminars and programs to advance technical knowledge base and incorporate as appropriate into current operations. - Creates a positive work environment between all business unit partners while collaborating to develop and implement strategic goals and objectives supporting enterprise alignment and strategy.  - Self-starter with the ability to manage your schedule so as to meet and exceed production, quality, and time service goals. - Performs other related duties as assigned by management

The candidate will work closely within a department of a small team of individuals to analyze insurance risk and purchase reinsurance to protect the broad-based W.R. Berkley insurance portfolio.    The candidate will be responsible for analysis of various insurance portfolios, reinsurance structuring, negotiation and successful placement of reinsurance treaties that protect the Company's portfolio of insurance operations around the globe.  In this position the candidate will interact with key decision makers within the Company in a consultative and collaborative manner, in order to address a variety of risk appetites within the firm and for the organization as a whole.   There will also be external interaction with reinsurers and brokers, centered around the purchase of reinsurance.   The candidate needs to have full working knowledge of the Property and Casualty Insurance industry, the fundamentals of reinsurance and a knowledge of the reinsurance marketplace from previous experience.  The candidate should be adept at multi-tasking and able to apply critical thinking to complex problems.  The ideal candidate will have past experience in either reinsurance underwriting, reinsurance broking, reinsurance actuarial, reinsurance purchasing or any combination of these roles.

The candidate will work closely within a department of a small team of individuals to analyze insurance risk and purchase reinsurance to protect the broad-based W.R. Berkley insurance portfolio.    The candidate will be responsible for analysis of various insurance portfolios, reinsurance structuring, negotiation and successful placement of reinsurance treaties that protect the Company's portfolio of insurance operations around the globe.  In this position the candidate will interact with key decision makers within the Company in a consultative and collaborative manner, in order to address a variety of risk appetites within the firm and for the organization as a whole.   There will also be external interaction with reinsurers and brokers, centered around the purchase of reinsurance.   The candidate needs to have full working knowledge of the Property and Casualty Insurance industry, the fundamentals of reinsurance and a knowledge of the reinsurance marketplace from previous experience.  The candidate should be adept at multi-tasking and able to apply critical thinking to complex problems.  The ideal candidate will have past experience in either reinsurance underwriting, reinsurance broking, reinsurance actuarial, reinsurance purchasing or any combination of these roles.

Develops regional and local Business Strategic, Tactical and Operational plans. Executes Action Plans leading to the accomplishment of Company goals.  Develops deep agency relationships and represents the Company locally, regionally and on a national basis.  Partners with Sr. Management of the Company and Regional Companies as required to drive both growth and profitability.  Participate in the development of Marine and Property strategic and tactical plans based on company plans, technological advances, and corporate plans.  Will work within limits of authority requiring the highest degree of technical complexity and coordination. Focus will be on complex property, marine risks and programs that will drive profitable growth.   1. Builds superior distribution partnerships with agents and brokers. Develops and implements sales plans to leverage profitable business growth. 2. Analyzes applications, determines acceptability of risk in accordance with Company guidelines and practices in order to make the appropriate underwriting decisions. 3. Applies underwriting guidelines and appetite to risk selection and pricing. 4. Keeps current on state/territory issues and regulations, industry activity and trends and freely shares information with others. 5. Negotiates with agents to reach positive and profitable outcomes. 6. Develops a diverse book of business consisting of varied inland marine and property classes of business, risk size and complexity. 7. Analyzes quality, quantity, and profitability of risks underwritten and prepares reports for management review. 8. Assists in the management of the Inland Marine and Property business to achieve the goals and objectives established. Ensures continued profitable growth. 9. May provide guidance and assistance to other underwriters and to other functional areas, particularly when related to cross-sell opportunities. 10. Collaborates with management on risks exceeding authority level or requiring special handling. Provides assistance to underwriters requiring referrals due to the authority levels. 11. Evaluates underwriting performance based on financial analysis. Includes rate, reserve adequacy, operational execution, planning and product reviews. 12. Collaborates with Regional Companies in developing regional inland marine and property business plans. 13. Assists with product development in creation of innovative products and service to introduce to the market. 14. Collaborates with business partners in Risk Control, Actuarial, Finance and Claims to driver profitable results and develops program opportunities. 15. Demonstrates the WRBC Core Competencies and Innovation Behaviors while performing the Essential Duties and Responsibilities.  

The Systems Engineer Installs, configures, supports, and administers Tomcat, WebSphere Application Server, WebSphere MQ, IIB and Apache Web Server systems on AIX and Windows environments.   Key functions include but are not limited to: - Responsible for installation, service delivery and administration of Application and Middleware Software. - Participates in development, maintains, evaluates and documents administration of systems tools and related strategies. - Responsible for system level programming scripting on an ad-hoc basis. - Performs configuration, integration, maintenance, performance management, security management, failure analysis and recovery, and user support. - Responsibility for strategic technical development of the environments. - Assist in developing architectural standards and ensure they are upheld. - Provide technical leadership within the team and other infrastructure areas. - Excellent communication & project management skills. - Lead and develop operational metrics and procedures. - Maintain back up and disaster recovery strategies. - Develop, maintain and execute security model for the environments including SSL - Monitors, optimizes, and reports on performance and stability of web applications and components utilizing both vendor-supplied and third-party tools. - Assist with procedures for the deployment of code, HTML, and image revisions in accordance with corporate Change Management practices. - Plans and implements the installation of fixes, and upgrades as required. - Provides off-hours support as needed.

To manage and provide leadership to the claims unit and to provide efficient and effective administration of claims handled on behalf of client companies. Foster company relations and promote the company’s presence in the marketplace.  Specific Duties - Interview, hire and train staff - Manage and guide the performance and professional development of staff through coaching and mentoring, including performance evaluations and salary reviews - Collaborate with underwriting on current and proposed policy language and new product development - Identify and communicate industry trends and/or portfolio claim developments that may impact company results, appetite or pricing - Proactively attends marketing, sales and account meetings to establish relationships with our agent partners and maximize the competitive advantage derived from the “Aspire Claim Experience” and our direct to retail business model - Oversee and participate in claim reviews or other value-added claim services applicable to individual accounts where those services are appropriate - Identify and implements strategies to reduce total claim cost and optimize company profitability - Consult with the underwriting team on an individual risk basis to assist with risk selection and the application of appropriate terms/conditions to ensure portfolio profitability - Identify claims with significant exposure and take a more active role coordinating a strategy for an appropriate resolution - Understands and utilizes existing technology resources and data to measure and monitor financial and performance trends - Facilitates the improvement of all systems applications utilized in the Department for successful and efficient claims handling and related workflow processes  - Responsible for managing projects related to achieving department goals (i.e., cost management, quality assurance, SIU, training and development, etc.)  - Review and approve coverage letters and responses to regulatory agency inquiries.  - Review and approve Large Loss Reports. - Occasional responsibility for handling claims that are very complex and/or involve sensitive or confidential information.    May perform other functions as assigned.

  As a Senior Commercial Lines Underwriter, you'll be responsible for the management and growth of an assigned book of business as well as the acquisition of new business with a focus in middle markets.  We'll rely on you you to analyze customers' business information and claims history, monitor clients' activities to change the policies as risks evolve. You'll evaluate acceptability of individual risks and determine terms, condition and pricing to achieve company profit objectives. You'll work with agents/brokers to develop productive and profitable relationships while also ensuring compliance with company underwriting guidelines.    What you can expect: - Supportive leaders who prioritize you, the Underwriter, coupled with highly colleagial network of peers who encourage collaboration across the enterprise - Internal mobility opportunities, growth and learning - Visibility to senior leaders and partnership with cross functional teams - Culture of innovation  - Benefits – competitive salary, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education We'll count on you to:  - Develop productive and profitable relationships with agents/brokers - Underwrite new and renewal business; underwrite within authority set forth by Commercial Lines Vice President and within confines of company's reinsurance treaties and corresponds with agency to collect additional information - Assist the Commercial Lines Vice President in development of new products, pricing, or coverage’s needed - Maintain an established loss ratio, meet established production goals and delivers timely service - Serve as the team's liaison for an assigned line in disseminating line updates to develop knowledge of your peers - Manage your own travel calendar to facilitate customer development and relationship through agency visits and prospecting calls - Pursue continuing education by participating in industry sponsored and company sponsored educational courses  

Under broad supervision, responsible for underwriting risks in a book of business. Works within limited authority on assignments utilizing underwriting policies and guidelines, rating manual rules and insurance laws and regulations.   - Skill and knowledge of broker/agency management and relationship building. - Expected to maintain and develop broker relationships. - Track record of uncovering, researching and putting together new product line opportunities by applying appropriate underwriting strategies and standards to qualify risk acceptability. - Ability to work effectively and within an assigned level of underwriting authority. - Experience planning, orchestrating, and leading highly effective broker meetings. - Negotiates standard coverage issues, closes sale, and gauges customer satisfaction. - Ability to meet or exceed designated LOB production metrics. - Strong technical knowledge regarding underwriting, coverage and pricing within a particular product line. - Proven ability to build and maintain strong productive relationships with individual brokers. - Provide timely, courteous and efficient service to all internal and external clients. - Ability to identify and call appropriate attention to broker performance issues. - Understanding of pricing and risk selection criteria. - Perform other duties as assigned.

The Senior Litigation Specialist’s job function includes efficiently and effectively handling advanced-level, primarily litigated, commercial first-party property and/or third-party general liability losses in a “paperless” environment. An ability to communicate both verbally and in written form in a prompt, courteous and professional manner is essential.   - Reviews and sets up new loss assignments in a timely manner in compliance with Department guidelines and best practices. - Establishes appropriate initial loss and expense reserves and continue to regularly evaluate the file for adequacy, accuracy and adherence to reserving guidelines. - Analyzes and interpret policy language in conjunction with specific loss facts to reach appropriate coverage decisions. - Drafts frequent and complex coverage correspondence, including reservation of rights and coverage disclaimers in compliance with various state statutes and regulations. - Composes a variety of other detailed correspondence to insureds, claimants, attorneys, agents and Regulatory agencies. - Proactively manages primarily litigated claim files from inception to closure, including identification and investigation of coverage, liability and damage issues, determination and efficient execution of an appropriate plan of action, and prompt, economical file resolution, in compliance with Department guidelines and best practices. - Appropriately and clearly documents all claim file activity, including current strategy, plan of action and exit plan in file notes. - Consistently demonstrates comprehensive coverage analysis, investigation, evaluation and negotiation skills at an advanced level. - Directs and control the activities and costs of numerous outside vendors including defense counsel and coverage counsel, experts and independent adjusters. - Effectively presents and discusses loss facts and issues in roundtable discussions to peers and members of management at all levels. - Composes and transmits in a regular and timely basis frequent Large Loss Reports and other detailed reporting documents as appropriate. - Manages and monitors file caseload through the use of various resources. - Obtains all required state adjuster licenses and maintain them as required via compliance with mandatory continuing education requirements. - Other duties may be assigned. - Serves as a technical resource within the Department through mentoring and knowledge-sharing, whether one-on-one, in small groups, or presentations to larger groups. - Meets with intern personnel and others as needed to provide job function overview and/or specific subject-matter training. - Occasional participation in projects and initiatives lead by other departments and/or W. R. Berkley companies, including audits, workshops, focus groups, task forces, etc. - Initiates appropriate communication with members of management and other Departments. - Attends internal and external seminars and other training events and provides feedback to peers and/or members of management.   #LI-RS1 #LI-Remote

The Senior Production Underwriter is responsible to develop, grow and maintain a profitable book of Human Services business within an assigned territory through marketing and underwriting processes; demonstrate functional technical knowledge of underwriting concepts, practices, procedures and techniques to include coverage issues, product lines, marketing, relevant systems and competition in the market place. Manages relationship with assigned producers to manage submission, quote and bind activity and deliver on service commitments established by the designated Service Level Agreement (SLA).   Key functions include but are not limited to the following:  - Risk Selection: evaluate/assess submitted applications for appetite acceptability; assess risk and determine premium, terms and conditions in accordance with Letter of Authority (LOA) for new and renewal business; generate quote proposals and deliver to producers; negotiate final terms leading to binding. - Producer Relationships: develop and maintain relationship through regular visits and phone contact; review pipeline and prospect lists; develop leads; review Producer Score Card and provide ongoing feedback toward goal commitments. - Complete underwriting checklists outlining underwriting thought process, loss analysis, pricing theory and risk characteristics. - Maintain records and prepare required reports as necessary, including Salesforce, Clearance, BPMi and any other systems involved. - Meet or communicate with marketing personnel as warranted, including sharing competitive information, requesting support/assistance with the relationships, and seeking assistance in marketing strategy. - Maintain contact with and act as liaison between independent agents, claims adjusters, finance team members, actuarial team members, Risk Control team members and other concerned parties in administering accounts where necessary. - Maintain and update files for underwriting reviews. - Provide instructions for policy issuance. - Handle endorsement requests to ensure timely processing. - Assist and/or mentor other members of the department including underwriters, assistant underwriters, and Operations team members as warranted.

The Senior Production Underwriter is responsible to develop, grow and maintain a profitable book of Human Services business within an assigned territory through marketing and underwriting processes; demonstrate functional technical knowledge of underwriting concepts, practices, procedures and techniques to include coverage issues, product lines, marketing, relevant systems and competition in the market place. Manages relationship with assigned producers to manage submission, quote and bind activity and deliver on service commitments established by the designated Service Level Agreement (SLA).   Key functions include but are not limited to the following:  - Risk Selection: evaluate/assess submitted applications for appetite acceptability; assess risk and determine premium, terms and conditions in accordance with Letter of Authority (LOA) for new and renewal business; generate quote proposals and deliver to producers; negotiate final terms leading to binding. - Producer Relationships: develop and maintain relationship through regular visits and phone contact; review pipeline and prospect lists; develop leads; review Producer Score Card and provide ongoing feedback toward goal commitments. - Complete underwriting checklists outlining underwriting thought process, loss analysis, pricing theory and risk characteristics. - Maintain records and prepare required reports as necessary, including Salesforce, Clearance, BPMi and any other systems involved. - Meet or communicate with marketing personnel as warranted, including sharing competitive information, requesting support/assistance with the relationships, and seeking assistance in marketing strategy. - Maintain contact with and act as liaison between independent agents, claims adjusters, finance team members, actuarial team members, Risk Control team members and other concerned parties in administering accounts where necessary. - Maintain and update files for underwriting reviews. - Provide instructions for policy issuance. - Handle endorsement requests to ensure timely processing. - Assist and/or mentor other members of the department including underwriters, assistant underwriters, and Operations team members as warranted.

Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions.  Identify new business opportunities and manage agency relationships. - Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth. - Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence. - Achieve new business premium, renewal premium retention and rate change objectives. - Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing. - Make sound risk and pricing decisions that achieve profitable loss ratios. - Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines. - Achieve customer service standards, including established objectives for: - New business quote turnaround - Renewal quotes - Endorsement, cancellation, audits and other transactions - Policy issuance - Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction. - Review mid-term endorsement requests for acceptability and provide instructions for processing. - Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium. - Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics. - Assist with training, mentoring and coaching of less experienced team members. - Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting. - Utilize various underwriting tools to: - Determine acceptable risk characteristics - Determine accurate exposure classifications - Set adequate property limits to accomplish appropriate insurance to value - Rate and quote business to agents - Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time.