The Senior Production Underwriter is responsible to develop, grow and maintain a profitable book of Human Services business within an assigned territory through marketing and underwriting processes; demonstrate functional technical knowledge of underwriting concepts, practices, procedures and techniques to include coverage issues, product lines, marketing, relevant systems and competition in the market place. Manages relationship with assigned producers to manage submission, quote and bind activity and deliver on service commitments established by the designated Service Level Agreement (SLA).   Key functions include but are not limited to the following:  - Risk Selection: evaluate/assess submitted applications for appetite acceptability; assess risk and determine premium, terms and conditions in accordance with Letter of Authority (LOA) for new and renewal business; generate quote proposals and deliver to producers; negotiate final terms leading to binding. - Producer Relationships: develop and maintain relationship through regular visits and phone contact; review pipeline and prospect lists; develop leads; review Producer Score Card and provide ongoing feedback toward goal commitments. - Complete underwriting checklists outlining underwriting thought process, loss analysis, pricing theory and risk characteristics. - Maintain records and prepare required reports as necessary, including Salesforce, Clearance, BPMi and any other systems involved. - Meet or communicate with marketing personnel as warranted, including sharing competitive information, requesting support/assistance with the relationships, and seeking assistance in marketing strategy. - Maintain contact with and act as liaison between independent agents, claims adjusters, finance team members, actuarial team members, Risk Control team members and other concerned parties in administering accounts where necessary. - Maintain and update files for underwriting reviews. - Provide instructions for policy issuance. - Handle endorsement requests to ensure timely processing. - Assist and/or mentor other members of the department including underwriters, assistant underwriters, and Operations team members as warranted.

The Senior Production Underwriter is responsible to develop, grow and maintain a profitable book of Human Services business within an assigned territory through marketing and underwriting processes; demonstrate functional technical knowledge of underwriting concepts, practices, procedures and techniques to include coverage issues, product lines, marketing, relevant systems and competition in the market place. Manages relationship with assigned producers to manage submission, quote and bind activity and deliver on service commitments established by the designated Service Level Agreement (SLA).   Key functions include but are not limited to the following:  - Risk Selection: evaluate/assess submitted applications for appetite acceptability; assess risk and determine premium, terms and conditions in accordance with Letter of Authority (LOA) for new and renewal business; generate quote proposals and deliver to producers; negotiate final terms leading to binding. - Producer Relationships: develop and maintain relationship through regular visits and phone contact; review pipeline and prospect lists; develop leads; review Producer Score Card and provide ongoing feedback toward goal commitments. - Complete underwriting checklists outlining underwriting thought process, loss analysis, pricing theory and risk characteristics. - Maintain records and prepare required reports as necessary, including Salesforce, Clearance, BPMi and any other systems involved. - Meet or communicate with marketing personnel as warranted, including sharing competitive information, requesting support/assistance with the relationships, and seeking assistance in marketing strategy. - Maintain contact with and act as liaison between independent agents, claims adjusters, finance team members, actuarial team members, Risk Control team members and other concerned parties in administering accounts where necessary. - Maintain and update files for underwriting reviews. - Provide instructions for policy issuance. - Handle endorsement requests to ensure timely processing. - Assist and/or mentor other members of the department including underwriters, assistant underwriters, and Operations team members as warranted.

The Claims Business Operations Analyst reports to the Manager of Claims Operations and is responsible for supporting the claims operation, both within the department and in partnership with internal and external company stakeholders.  The role requires an in-depth understanding of Midwest Employers Casualty Claims objectives, processes, procedures, systems and data, as well as how those Claims pieces interact with and compliment other departments within the company.   Claims - Participate in process management enhancement efforts across Claims and MEC; Review processes for operational excellence, create and implement improvements, use intellectual curiosity question what does not make sense. - Demonstrate appropriate technical knowledge regarding Workers’ Compensation insurance and related industry concepts. - Assist in vendor management, such as of PBMs and Third-Party Administrators, by proactively exploring data, looking for issues and opportunities and leading execution efforts; - As a cross-functional Project Manager drives innovation initiatives, system migrations, process restructuring, and vendor management - Drives innovation efforts across company - Create and enforce shared drive or intranet protocols. - Provide Claims Department audit and SOX oversite. - Support Claims Management as needed. - Other duties and project work as assigned. Information Technology (IT) and Analytics - Lead and own department projects for data analysis, insight creation, and reporting by designing, developing, and maintaining iterative and ad-hoc reports (through reporting suites, SQL Server Management Studio (SSMS), or similar applications) - Assist with technical systems development, serve as primary IT liaison on all testing, defect resolution efforts, and Data Services interaction (EDI issues); Serve as primary department user of task management tools such as JIRA, Confluence, and department workflow management applications. - Play a key role in the development, testing, implementation and documentation of assigned IT / Application projects throughout Software Development Lifecycle - Automate repetitive and tedious processes, such as report construction and storing reports - Maintain excellent knowledge and skills regarding the systems and applications utilized within the claims administration process.

Support the proper scheduling and handling of all premium audits in the group. This will involve monitoring and administering phone auditors, initiating and monitoring the mail audit process by assuring that proper letters are mailed, and received data that is attached to the audit, then, being assigned to the appropriate auditor. Compare information received from insureds to what was requested. Send out additional document letters.   To perform this job successfully, an individual must be able to perform each of the following essential duties and responsibilities satisfactorily. Other duties may be assigned. Manage the mail audit process in Premium Audit Tracking System (PATS) up to the point where requested data is received and the audit is then assigned to the appropriate auditor.   Update PATS with current audit contact information   Ability to read and comprehend instructions provided for navigation and effective use of Genesys policy system, PATS, Berkley Billing system, and the BPMi records systems, Reference Connect and other external site rating bureaus and other system supported tools.  Ability to manage multiple tasks and meet established deadlines. Ability to communicate and interface with other departments, insureds and agents in resolving audit related issues.   Meet established production goals while maintaining high levels of quality. Manage work to meet established company service standards.   Maintains good working relationship with lead, manager, associates, agents, and public and contributes to a cooperative work environment.   

What we’re looking for: Are you ready to manage a highly skilled team and push them to greatness?  We’re looking for you to provide strong leadership to drive delivery. You will be managing large scale enterprise level initiatives using Agile principles at scale. As a technical delivery manager, you will curate and implement portfolio management practices that balance the portfolio of our investments and continuously align them to our strategic vision.   What You’ll Do:   - Deliver Results.  Ability to thrive and produce results in a fast-paced, entrepreneurial environment.  Leverage problem solving skills to ensure plans deliver on intent. - Measure Value. You will prioritize high-value, high-need investments that bring value to the business. You will also continuously steer those investments and evaluate their alignment to the business value process chain of an organization. - Understanding Our Customers. Learn and empathize with our customers. Partner with key stakeholders to provide thought leadership to influence outcomes. - Build high performing teams. We expect you to understand what we do and why we do it. This will help you assemble teams/pods to maximize productivity and achieve business value. You will hold product and engineering teams accountable to their goals.

We have an exciting leadership opportunity for a VP, Risk Management to join our growing team!  You will be responsible for end-to-end risk management processes, accurate insurance to value of the Berkley One portfolio, and the implementation of loss prevention techniques and services.  This is a key leadership position working closely with internal and external customers including Agents, Brokers, Insureds, Underwriting and Claims. You will also be responsible for formulating strategy and developing action plans designed to provide a differentiated customer experience and superior risk management services. This position leads a team which includes Risk Management Consultants and Specialists.   *Title flexible for VP or AVP depending on selected candidates’ skills, experience and competencies.   We have a welcoming culture valuing our employees – we actually trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!   What you'll do: - Lead, motivate, engage and develop the Risk Management team - Serve as highly engaged face to the market and an external ambassador for all that’s great about Berkley One Risk Management - Develop and deliver using technology where possible: -  a customer experience strategy that provides a differentiated risk management offering in the market and leads to the prevention of losses - an efficient process to continually measure and improve customer satisfaction by collecting feedback, implementing improvements, staying current with new technologies and implementing best in class practices for the luxury market and best practices implanted by our team - cost effective processes to determine the appropriate replacement cost for high value houses, cooperatives and condominiums - proper insurance to value and cost containment measures - exceptional collaboration and support of Underwriting and other internal stakeholders - strong producer relationships with superior communication and responsiveness  - established service level standards, key performance indicators and reporting and metrics to track outcomes and ensure standards are met or exceeded - an efficient monthly process to report risk management trends to senior leaders - Select business partners, vendors and employees to execute the risk management strategy including measuring effectiveness and performance at regular intervals - Other duties as assigned    

The WC Claim Coordinator is a self-directed position responsible for providing a variety of support functions in a Claims environment.   Key functions include but are not limited to the following: - Request information from or provide information to injured workers, employers, providers, attorneys, co-workers, state regulatory boards, 1st/3rd party claimants, and others as directed - Manage various avenues of loss reporting: e-mail, e-reporting, telephone, fax, or U.S. Mail - Input new claim loss data for multiple lines of business (Worker’s Compensation, Commercial Property, General/Auto/Excess Liability) into applicable claim systems - Research, verify and select proper active policy and coverages on new claims through review of policy/coverage information in policy databases - Initiate contact with clients or policy holders on applicable claims to triage losses and confirm facts of loss, request additional information and/or seek missing critical data elements - Manage daily distribution of new claims to ensure equitable examiner workload and effective customer service - Ensure timely filing of regulatory documents via EDI (Electronic Data Interchange); submit applicable claims to Index Bureau Reporting (ISO) and document files as applicable - Handle incoming phone calls and/or electronic/written inquiries from Clients, Claimants, Providers and Agents/Brokers relating to questions or problems associated with claims - Provide additional levels of management and claim department operational support to include payment review/approval/input and complete scheduled or special project work as needed - Maintain organization of claim files with accurate and timely documentation of work activity - Manage workload via system diary activity - Provide professional customer service to all internal and external customers

You will be part of a fast moving and cross-functional software engineering team that has a business first approach to technical problem solving. Being a member of this team, you would have the opportunity to contribute to transformation of the insurance business through technology. The ideal candidate will possess: - A product driven mindset where you are constantly evaluating business value in engineering tasks and decisions. - The courage and motivation to have evidence-based discussions on multiple approaches to a single problem. - Eagerness to learn new technologies and business processes. - Effective collaboration skills and a team player attitude. - Assisting the team with developing, testing and implementing projects with internal stakeholders across the organization, including trouble shooting and issue resolution, new application reviews, project development and overall leadership in the SDLC. - Developing a deep technical/architectural understanding of how the Company’s internal applications work and are slated to grow and develop over time at all levels of the organization by participating in internal requirements sessions in order to define their requirements.                                                                                                                                     - Working with a team on automating processes in various stages of SDLC and build pipeline for continuous integrations using DevOps tools. - Providing internal software application product support to a range of internal parties involved.                                  - Conducting unit testing in controlled, real situations before going live.                                                                     - Maintaining production systems after release by using monitoring tools. - Working closely with other members on the Software Development Engineering Team and perform peer code reviews and design reviews. - Translating insurance-related functional requirements for backend systems into technical requirements and/or change orders that will expand the capabilities of our applications. - Working closely with technology teams and Stakeholders to stay within timelines, budget and strategy. - With supervision, participating in planning software development to generate more efficient backend system processing. - Evaluating and fine-tuning system performance for various applications.

The Claims Support Technician is responsible for accurately entering first notice of loss information into the claims management system whether the loss was reported by phone, fax, email or regular mail to the Berkley Southeast Insurance Group (BSIG). In addition, the s/he supports the Claims Operations team in the processing of claims, primarily by indexing/assigning correspondence to the appropriate claim file. Duties and responsibilities include but are not limited to: - Provide superior customer service and support to external and internal customers of the Claims Creation & Support Unit, while displaying empathy and exhibiting confidence to those reporting a new loss. - Accurately and efficiently enter new loss information into BSIG’s claims management system, including losses that may be phoned into the company by an insured, a claimant or an agent, and then accurately direct those losses to the proper claims handling unit. - Accurately and efficiently index electronic mail (including emails) to the proper claims file in the company’s claims management system. - Provide a clerical support function for claims representatives, which includes entering new vendors into system once the W9 form is received and other system support functions. - Complete special projects as assigned and provide support where needed. This includes participating in BSIG cross-functional teams as assigned. - Adhere to standards and/or metrics established in the department; be they production related or quality specific. - Exhibit professional behavior at all times while representing or being identified as an employee of BSIG - Establish and maintain effective and professional working relationships with the units, clients, providers and other departments of BSIG. 

The Associate Actuary manages production and development of the company’s Actuarial function, including and not limited to: - Production of monthly pricing reports and analytics - Production and analysis of quarterly rate indications - Completion of product line reviews for each state and LOB annually - Support for the company annual planning process - Development of enhanced underwriting and sales tools - Execution of research and development projects - Assistance with quarterly reserve reviews and financial reporting - Delivery of data required for external reporting The Associate Actuary typically has a primary responsibility for the pricing functional area, with opportunities to contribute to other functional areas such as reserving.   We'll count on you to: - Manage the pricing functions of our department, including rate monitoring analysis, quarterly rate indications, product line reviews, and underwriting support for portfolio and large account pricing.  - Oversee the collection, compilation, analysis, and delivery of data on a continual basis, including reconciling data and reviewing it for correctness, usefulness, and relevancy. - Collaborate with our underwriting and sales departments to initiate and develop useful tools to measure our success in growing the business profitably, enhancing common metrics such as quote ratios, hit ratios, and measures of pricing adequacy.  - Support research and development projects, including leading and performing in-depth of analyses of particular areas of interest, developing new reports using business intelligence tools, increasing operational efficiency through streamlining and automation, and developing new analytics solutions including predictive and econometric models. - Support reserving by performing or peer reviewing monthly forecasts and quarterly reserve analyses. - Consult with cross functional stakeholders to define problems, propose solutions and iterate towards a final work product. Interpret the output of analysis to determine business implications and present results. - Take initiative to learn and educate the department on new concepts, tools, and processes with a focus on integrating data science capabilities into actuarial work processes, research, and deliverables.  - Think critically and demonstrate initiative in proposing new or alternative solutions, identifying problems as or before they arise, and proposing potential research and development projects to support company objectives.  - Study for and pass exams required for obtaining the Fellow of the Casualty Actuarial Society credential.

We have an exciting opportunity for a Medical Risk Administrator to join our growing team! You will be an integral part of our Clinical/Health Risk Management team by providing organized, timely, and effective management of all notifications for Berkley Accident and Health's Employer Stop Loss (Direct and Captive) and Managed Care business lines.  You will support Berkley Accident and Health's vision of being recognized as an industry leader in risk management services.   We have a welcoming culture valuing our employees – we actually trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!   What you'll do: - Develop relationships with our Clinical/Health Risk Management team members, and other employees and external clients - Facilitate timely and accurate intake, screening, triaging, tracking and maintenance of all potential claim notifications and associated reports/documentation - Assist in maintaining accurate database tracking and reporting - Work with other team members to coordinate the management of shared e-mail box(es) - Provide excellent customer service / communications by responding in a timely and appropriate manner to all internal and external customers - Maintain compliance with all company and department policies and procedures, quality assurance programs and service level agreement standards - Demonstrate a solid work ethic and maintain a positive attitude - Other duties as assigned

This person in this role will:   (1) Build strong relationships with all operational areas to acquire a good understanding of the business. Support technology initiatives by documenting business processes, requirements and source to target data mappings.   Primary Responsibilities   • Serve as the liaison between various functional areas and the IT Department. • Understand, document & translate business requirements into systems specification documentation. • Direct and guide the System Documentation Specialist with any workflow diagrams or wireframes that are needed to support the functional specifications. • Assist in the collaboration with developers to determine functionality options. • Contribute to successful implementation by working with the project managers to adhere to project plans, resolve issues and coordinate/manage the User Acceptance Testing effort. • Excellent organizational skills with the ability to effectively prioritize and gather requirements for multiple initiatives simultaneously. • Provide production support to end users and assist the IT department in resolving issues in a timely manner. • Complete tasks in SharePoint/Jira and or other tools to support projects. • Review and ensure the QA Analyst has created detailed & thorough test cases to support the functional specifications. • Perform the necessary SMOKE testing to ensure the product is ready for user testing.   Secondary Responsibilities   • Conduct end-user training to employees • Direct and guide the System Documentation Specialist in creating any necessary training materials.

Looking for a Senior Financial Analyst to become part of a Corporate Financial Planning and Analysis team.  This role will be involved with strategic analysis and content evaluation related to various global financial applications.  The individual will work cross-functionally to translate & consolidate data from multiple Berkley operating units into a cohesive set of financial data which will be used to inform decisions regarding profitability and risk assessment.  The cross-functional nature of the project will require the coordination from various teams such as underwriting, marketing, claims, technology, actuarial, accounting and operations.  This role will focus on strategy & analysis of the integration of various financial data sets and applications in order to facilitate best practices and drive innovation for the future state of operating unit’s data.   • Perform self-initiated financial analysis to evaluate trends, model future behavior, support implementation decisions, and create insights to drive financial process efficiencies. • Determine and implement data reporting strategies to provide critical information to operating units, finance, and other key areas. • Partner with non-financial business managers and team members to perform strategic work • Assist with general business processes, accounting, audits, financial related issues, and other production related items associated with PeopleSoft, Vena, and the Berkley Data Warehouse (BDW). • Present work and engage in strategic discussions with senior management. • Work cross-functionally with multiple departments including Underwriting, Marketing, Claims, Accounting, etc. • Responsible for the development of reporting requirements and models to facilitate analyses supported by data metrics and analytics from various applications. • Conduct analysis of key business drivers, trends and performance indicators to provide value-added inputs. • Manage and complete monthly reconciliations for companies going through various implementations of financial systems. • Work extensively with both international and US based finance teams across the multiple projects. • Monitor and manage adherence to financial standards and governance implemented by the Corporate Finance organization and BDW steering committee.

Looking for a Senior Financial Analyst to become part of a Corporate Financial Planning and Analysis team. This role will be involved with strategic analysis and content evaluation related to various global financial applications. The individual will work cross-functionally to translate & consolidate data from multiple Berkley operating units into a cohesive set of financial data which will be used to inform decisions regarding profitability and risk assessment. The cross-functional nature of the project will require the coordination from various teams such as underwriting, marketing, claims, technology, actuarial, accounting and operations. This role will focus on strategy & analysis of the integration of various financial data sets and applications in order to facilitate best practices and drive innovation for the future state of operating unit’s data.   • Perform self-initiated financial analysis to evaluate trends, model future behavior, support implementation decisions, and create insights to drive financial process efficiencies. • Determine and implement data reporting strategies to provide critical information to operating units, finance, and other key areas. • Partner with non-financial business managers and team members to perform strategic work • Assist with general business processes, accounting, audits, financial related issues, and other production related items associated with PeopleSoft, Vena, and the Berkley Data Warehouse (BDW). • Present work and engage in strategic discussions with senior management. • Work cross-functionally with multiple departments including Underwriting, Marketing, Claims, Accounting, etc. • Responsible for the development of reporting requirements and models to facilitate analyses supported by data metrics and analytics from various applications. • Conduct analysis of key business drivers, trends and performance indicators to provide value-added inputs. • Manage and complete monthly reconciliations for companies going through various implementations of financial systems. • Work extensively with both international and US based finance teams across the multiple projects. • Monitor and manage adherence to financial standards and governance implemented by the Corporate Finance organization and BDW steering committee.

Are you looking to expand your insurance knowledge and gain some hands on experience in the business world? Are you dedicated, hardworking and tend to think outside of the box? Then this quite possibly may be the opportunity for you! This role will give you the best intern experience in our Environmental Underwriting department. You will be able to work directly with our Underwriters and gain valuable marketing experience.   • Conduct financial and MVR (motor vehicle record) analysis • Participate in marketing and broker projects • Conduct underwriting background and data collection through database searches, aerial photographs, etc… • Research Projects • Organize BPM (business process management) electronic files • Assist Underwriters and Underwriting Assistants as needed

The Admiral Insurance Group Professional Liability Associate Underwriter will work in a team setting underwriting and servicing new and renewal accounts for the development and retention of our Professional Liability business.   - Production and underwriting of new and renewal account business. - Compliance with underwriting documentation rules and guidelines. - Maintain an acceptable underwriting profit. - Adherence to Admiral underwriting guidelines and referral compliance. - Development and maintenance of key broker/agent relationships. - Participates in all internal company training and continuing education. - Remains current on product releases as it pertains to Professional Liability. - Attends strategic marketing calls to key brokers.

The AVP, Life Sciences Products Specialist role, a key contributor within the Berkley Life Sciences organization, is responsible for underwriting complex products liability accounts, supporting and training the underwriting staff and project management.  Collaborates with leadership and directs teams and partners to ensure strategic, operational and developmental goals of the functional area are met.  The ideal candidate will demonstrate the competencies to grow within the role.  Duties and responsibilities include but are not limited to: - Underwrite and maintain a small book of complex products liability accounts - Act as a resource to the underwriting team to help with production and renewal discussions. - Manage key reinsurance relationships - Review and provide analysis for all Data calls - Act as the Cyber Subject Matter Expert - Oversee regulatory actions and changes within our industry and client segments. - Design and develop products liability training programs, materials and curriculum; administer training to the underwriting staff based on skill gaps and career paths - Products Liability Referral Underwriter - Project Management- ensure the coordination and completion of all activities within the scope of an assigned project; adhere to deadlines; monitor and summarize progress. - Identify, update and implement any needed changes to underwriting strategies, guidelines and protocols - Some travel to support field with broker presentations - Participate in development of marketing support for product offerings, including international products.

Manage all related underwriting tasks required in assigned territory to promote written premium growth and favorable loss ratio results.   - Responsible for new and renewal accounts with a focus on acquisition including underwriting and pricing accounts in accordance with Acadia’s underwriting standards and personal underwriting authority. - Evaluate, select, and price policies for assigned agencies to achieve underwriting profit (within underwriting authority), premium growth, desired business mix, market/agency penetration, and agency management objectives with a focus on new business. Refer risks exceeding authority to management with recommendations for approval or disposition. - Develop and manage assigned agency relationships with producers and customers through visitations and regular customer contact. - Evaluate the performance of assigned agencies on an ongoing basis to ensure company and agency goals and objectives are met. Participate in review and evaluation of agencies and make recommendations on agency management issues. - Communicate corporate goals, programs, underwriting policies, procedures, and guidelines to agents. - Monitor production, hit ratios, renewal retention ratios, spread of risk, and other production and quality measures. - Request information needed for underwriting and pricing of assigned business. - Conduct negotiations with assigned agents. - Coordinate loss control, claim, audit and billing services as needed. - Bind reinsurance, review certificates from reinsurers. - Maintain a workflow for your assigned territory which meets all the standards and expectations of the department. Strive to improve processes within the Company to increase the level and quality of service provided to internal and external customers. - Demonstrate a commitment to self-development. - Other duties as assigned.

The AVP, Enterprise Platform Services provides strategic direction for the organization's technical infrastructure in support of critical business needs.  This role will help transform operations from a traditional team that is predominantly reactive, to a predominantly proactive team that applies and maintains best practices, utilizes standard tools, and automates; with the objective of monitoring the services, reacting to problems, and proactively addressing issues before they affect performance or availability.  In addition, this position will drive system / business service stability, availability, and resilience by working closely with counterparts in Infrastructure, Application Support, and Enterprise Engineering, and engage as needed to repair any service-impacting issues. - Establishes service level agreements and key service delivery performance indicators or metrics, and identifies areas where performance can be improved through infrastructure changes. - Analyze and resolve complex issues related to infrastructure engineering and operations: system software, storage management, backup methodology, virtualization, monitoring and management tools, business continuity and high availability solutions. - Work closely with network, security, development, application and support teams in the implementation of infrastructure components that support emerging technologies and applications. - Automate operational, monitoring, and integrity verification processes (e.g., runbooks) for hardware, server, and system resources and processes. - Proactively ensure the highest levels of systems and infrastructure availability. Perform daily system monitoring, verifying the integrity and availability of systems and key processes, reviewing system and application logs. - Create and maintain system documentation for infrastructure (systems, storage, virtualization) technologies, including installation, configuration, and appropriate troubleshooting steps. - Collaborating with other technology leads and support teams to ensure integrated end-to-end availability, reliability, and performance. - Improve existing processes through automation solutions to recurring problems and enhancements to existing solutions or documentation. - Provides on-call and after-hours support to address incidents, maintain infrastructure and support operational efforts. - Provide training and mentorship to junior team members. Train team members in best practices and act as subject matter expert and escalation contact for infrastructure related issues. - Provide call leadership to mitigate critical incidents. - Identify and drive resolution on monitoring and alerting gaps. - Ability to work across multiple projects and provide best practice advice and contribute to technical tasks. - Solve problems relating to mission-critical services and build automation to prevent problem recurrence. - Provides guidance and engineering solutions to fulfill business requirements using sound and proven industry best practices in accordance with architectural standards and engineering methodology. - Evangelize and influence resiliency, stability, and scalability through best practices, elimination of bottlenecks, and process improvement.

Staff level book keeping position performing duties related mostly to premium receivable and accounts payable processes and limited assistance to general accounting functions. This position is expected to operate with a minimum level of supervision, is expected to problem solve, interact and communicate with outside customers (i.e. premium receivables) and interact directly with the business units we support.   Areas of concentration include direct billing and collecting utilizing FAB, accounts payable utilizing PeopleSoft, general journal entries using PeopleSoft, and cash flow monitoring. All functions focus on accurate and timely completion that is determined on a day to day basis. This is dependent on the volume of receivable activity (i.e. applying cash, taking phone calls, processing claim checks, etc.)   • Premiums Receivable (100% of time). Utilizing the FAB system: o Apply cash received to insured’s accounts; follow up with insureds/agents regarding any discrepancies between billed and received amounts; inform business unit management of developing collection problems while they can still be contained; o Process refunds resulting from endorsements, cancellations, etc; verify refunds are due and discuss with business unit management prior to processing; o Reconcile FAB to the general ledger, and contact insureds and agents regarding overdue receivables. o Manage the aging receivables to ensure any over-due items are resolved • Monitor daily cash flow and prepare cash flow report. • Prepare General Journal Entries that relate to the cash inflows received daily • Active pursuit of continuous process improvement and progress measurement (metrics); • Other duties as assigned.