W. R. Berkley organization is actively executing a transformation program to standardize our insurance processes, implement Guidewire core systems and modernize customer digital experience. This is a multi-year program that will impact most of our operations including underwriting, billing, rating, etc. The Program Manager will manage the end-to-end lifecycle of this large and complex program. S/he will work with the leaders of technology, operating units, data, change management and product governance in successfully implementing the program. S/he will also manage program risk identification and resolution to keep the program on track and able to deliver planned outcomes. Key functions include but are not limited to: - Lead the planning, execution, and delivery of the Underwriting Modernization Program (UWM) spanning multiple tracks, teams and operating units. - Collaborate closely with cross-functional stakeholders to define program scope, objectives, and deliverables. - Develop detailed project plans, resource allocation strategies, and risk management plans to ensure successful execution of the program. - Manage timeline with dependent projects that will impact the program. - Manage program budgets, forecasts, and financial reporting, ensuring optimal utilization of resources and adherence to financial targets. - Work with all stakeholders to identify and confirm necessary project and program resources throughout the project lifecycle and resolves resource availability conflicts across the program. - Implement robust project governance frameworks, including regular progress tracking, milestone reviews, and issue resolution mechanisms. - Prepare and deliver regular, audience-specific communications/reports/dashboards to ensure that program sponsors, key stakeholders, CIO and leadership are adequately apprised of program and project statuses, successes, risks and issues. - Maintain oversight and accountability for program performance including creation/review of key project delivery metrics across tracks within the program. - Foster a culture of collaboration, innovation, and continuous improvement within the program team. - Provide leadership, motivation and guidance to cross functional team members, empowering them to achieve their goals and deliver exceptional results. - Communicate program status, risks, and issues effectively to senior management and key stakeholders, providing actionable recommendations for decision-making. - Partner with our organizational change enablement team to ensure smooth adoption of the solution and processes.  

The Senior Systems Engineer is responsible for designing significant new functionality with a consideration of performance, stability, and supportability.  Review and provide feedback on business requirements to fully leverage technology to improve business functions.  Defines standards and design patterns / paradigms for system development within a team. Actively participate in the planning and implementation of systems, infrastructure and related hardware and software. Provide advanced troubleshooting for infrastructure, networking, security, and application issues.  Provide project architecture and oversight with in-depth technical expertise on infrastructure projects.  Assess and recommend architectural designs/changes to customer systems in response to business or technical drivers.  Contribute to written proposals and develop technical documentation. Provides operational and technical leadership to the team.  Participates in a 24/7 On Call rotation for Priority Level 3 and higher service calls.    - Develop strategic direction and road maps for all aspects of the Unix infrastructure - Set design standards regarding system and project planning - Provides final level support for Unix administrators as needed in their duties working on complex issues where analysis of situation and data requires evaluation of intangibles and data relationships. - Ensures Unix Admins are doing proper monitoring and tracking of the health and performance of the Unix infrastructure adhering to SOX and audit regulations. - Participates as Unix Project Manager in Infrastructure involved projects. - Supports Kubernetes Platform solutions both On-Prem and Cloud - Operations - Demonstrated support and deployment of high availability Linux, AIX / P-Series Environments - Subject matter expert for specific technologies within the infrastructure practice (e.g. AIX/Linux OS, HACMP, Ansible, Kubernetes & Scripting). - Demonstrates problem solving skills that span the application, middleware, and infrastructure levels. Ability to clearly communicate problem/resolution process to customers or management.  - Actively participates in the planning and implementation of systems, infrastructure and related hardware and software. - Provides advanced troubleshooting for infrastructure, networking, security, and application issues. - Collaborates with technical staff, including project managers. - Provides project architecture and oversight with in-depth technical expertise on infrastructure projects. Be able to serve as a Lead Engineer on engagements and work directly with Project Management, Account Management and Customer teams. - Assess and recommend architectural designs/changes to customer systems in response to business or technical drivers. Customer liaison for solutions including presentation of design and deployment strategies.  Contribute to written proposals and develop technical documentation. - Mentor and cross-train technical staff. - Understanding daily administration of Linux servers, AIX servers, and SAN based mass storage assignment. - Able to configure, integrate, maintain, debug performance issues, analyze recovery, and address user issues on standard Unix Platforms. - Highly Knowledgeable around ESX VCenter Tasks including; Deployments, Cloning, Migrations, and API Calls. - Provide Scripting support and scripting abilities within Perl, Python and Standard Shell commands. - Understand IBM Virtualization layer including HMC’s and IBM Power Series Frame deployments. - Ability to troubleshoot and provide Performance Analysis and Capacity Planning for Linux and AIX environments. - Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.

This Software Developer position will be providing overall requirements gathering, design, development and support of one or more company applications for the various subsidiaries of the corporation.   - Demonstrates the capability to resolve routine problems within a system or process. - Can modify existing functionality or provide minor improvements with limited direction. - Demonstrates solid development processes including code review, documentation, and unit testing. - Work independently on multiple projects while meeting the timely needs of the customer. - May provide rotating on-call support of production systems. - Travel for this position is approximately 5-10%.

As an intern with the Berkley Experience and Support Team, you will have an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge.  You will collaborate side by side with BTS employees in a variety of positions to complete challenging projects.  You will also get to interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry. - Knowledge of troubleshooting issues with PC/laptop hardware, Windows OS (Windows 10); MS Office Products - Install new images as scheduled and needed. - Maintain, install, and upgrade computers as necessary. - Perform testing of new operating systems and various software and hardware. - Working knowledge of the administration of Active Directory - Knowledge of the management of desktop inventory and software automation tools using SCCM-Microsoft System Center Configuration Manager & Software Delivery. - Experience with Installing hardware and software on desktops and laptops - Must be able to demonstrate working knowledge of major desktop software applications and networking concepts for troubleshooting purposes. - Experience with troubleshooting local printer problems - Work with and assist customers with installations, moves, adds, changes, refresh, testing and implementation of personal computer hardware/software systems for small projects. - Ability to review service tickets, solve and troubleshoot problems related to desktop computers, laptops, and different systems. - Self-starter with a good work ethic. - Demonstrated ability to communicate with technical and non-technical individuals and teams. - Proven track record of working in a fast paced and dynamic production environment managing multiple priorities. - Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements. - Must have a strong customer service focus and sense of urgency. - Experience resolving end users’ hardware and software issues in an IT environment. - Working towards a degree or equivalent with emphasis in computer science or related field; or equivalent combination of education and experience. - Candidates should have working knowledge of Windows 10, Microsoft Office Suite, Active Directory, networking and remote tools.

As a CMDB (Configuration Management Database) Configuration Manager, you will play a pivotal role in ensuring the integrity, reliability, and accuracy of our organization's CMDB, and the integration and support of the Configuration Management process to the other ITIL processes such as Incident, Problem, Change, Release. Your primary responsibility will be to oversee the configuration management processes, ensuring that all configuration items are properly identified, documented, and controlled throughout their lifecycle. You will collaborate closely with various teams to establish and maintain configuration standards, policies, and procedures, ultimately contributing to the optimization of IT service delivery and operational efficiency.   - CMDB Governance: Develop and enforce CMDB governance policies, standards, and procedures in alignment with industry best practices and organizational requirements. - Configuration Identification: Lead efforts to identify and define configuration items (CIs) within the IT environment, ensuring comprehensive coverage and accuracy. - Configuration Documentation: Oversee the documentation of configuration items, including attributes, relationships, and dependencies, to facilitate effective configuration management and decision-making. - Change Management Integration: Collaborate with change management teams to ensure that all changes to configuration items are accurately recorded, evaluated, and incorporated into the CMDB. - Configuration Baseline Management: Establish and maintain configuration baselines to capture the state of CIs at specific points in time, facilitating effective change control and auditing. - Configuration Verification and Audit: Conduct regular audits and verification activities to ensure the integrity and accuracy of CMDB data, identifying and rectifying discrepancies as necessary. - Continuous Improvement: Drive continuous improvement initiatives to enhance the quality, efficiency, and effectiveness of configuration management processes and tools. - Stakeholder Collaboration: Work closely with various stakeholders, including IT operations, infrastructure teams, service desk, and application owners, to ensure alignment between configuration management activities and organizational objectives. - Tool Administration: Administer CMDB tools and related software applications, including configuration management databases, discovery tools, and integration platforms, to support configuration management activities effectively. - Training and Knowledge Sharing: Provide training and guidance to IT staff on configuration management processes, tools, and best practices, fostering a culture of accountability and collaboration.

The Marketing Communications Specialist supports our Marketing & Communications team in designing and executing strategic campaigns and initiatives. This role presents an exciting opportunity to take part in the evolution of Marketing and Communications at Berkley Technology Services (BTS), where you’ll be integral in developing strategic content to build trust and engagement with the BTS brand.   The Marketing Communications Specialist is highly organized, possesses excellent communication skills, have a passion for marketing and creative problem solving. They will develop knowledge and expertise in a variety of areas, including the W.R. Berkley and Berkely Technology Services businesses, Information Technology, and Information Security in order to effectively translate technical updates into clear, comprehensive communications. They will also work closely with the Director of Strategic Communications in developing engaging content for BTS employees while enhancing the BTS brand image and voice by being willing to ask questions, placing the customer experience at the forefront of our communications strategies and a commitment to continuous learning and improvement.   - Learn how our business works at all levels of the organization and operating units we serve while building expertise in IT, Information Security, and Marketing & Communications.  - Assist in the development and implementation of marketing strategies and campaigns across various channels, including digital, social media, and email while driving a consistent BTS brand voice and image.  - Contribute to IT project strategy and create content for better customer alignment and engagement, building narratives that are easy to understand at all levels of expertise.  - Build content for employee engagement activities including new hire on-boarding, employee recognition, internal newsletters, team building events, and more.  - Partner with HR to drive consistent branding for all recruiting initiatives, including the management of our website and enriching our social media presence.  - Embrace a test and learn mindset by contributing to brainstorming and developing new ideas to continuously improve the effectiveness of marketing and communications efforts.   - Build trusting relationships across the organization to better understand differing perspectives and viewpoints.  - Regularly measure and evaluate the success of deployed tactics and tools.  - Manage projects, utilizing department project management tool, to ensure content is publication-ready by launch deadline.  - Provide copy review and guidance for both internal and external communications.  - Actively participate in and lead projects involving stakeholders across the organization. 

Are you ready to manage a highly skilled team and push them to greatness as a Technical Delivery Manager? We are looking for someone who, - Has a drive to lead. - Has initiative to perform and inspire others to perform at a high level. - Pushes themself, pushes others. Makes sure people keep their promises. Stretches the possible. - Takes ownership of business initiatives and outcomes. - Builds and fosters relationships required for smooth execution. - Takes a value driven approach to delivery using the SAFe Agile Framework. - Has a bias for action, operates with urgency. - Can handle high pressure situations and develop viable solutions to problems. - Able to operate independently, in thinking, and driving action across multiple teams and organizations to deliver value.   What we’ll bring - An engaged and supportive leadership team that will invest in you. - Talented engineering teams to work with. - A budget for continual improvement. - A broad group of industry experts who work closely with us on everything we do. Key Functions - Planning, coordinating, and communicating at a team and ART level. Identifying and resolving blockers for the teams. Identifying and mitigating current and future risks to delivery. - Actively monitoring delivery and identifying areas for continuous improvement. - Engaging with Business Stakeholders. Understanding their needs, priorities, and concerns. - Clearly presenting delivery progress to leadership and business stakeholders from feature inception to adoption. - Balancing refinement activities alongside sprint deliverables to maintaining a healthy backlog. - Perform project analysis, manage risks, identify, and influence necessary course corrections, creatively solve problems. - Facilitates daily stand-ups, reviews, retrospectives, sprint planning, and demos, plans projects and releases. - Understanding the technology landscape, constantly being aware of changes, proactively communicating changes to teams. - Onboarding resources and staff. Coaches’ teams to achieve higher levels of agile maturity. - Managing vendor relationships. - Navigating an ever-changing landscape showing flexibility while working with 60+ organizational units. - Manages several concurrent projects to ensure their on-time delivery according to customer expectations. - Oversees Jira ticketing system and assigns tasks; and applies innovative approaches, methodologies, and/or techniques while directing projects, programs, and activities. - Utilizes experience and expert knowledge for establishing and documenting policies and standard operating procedures for the team.

The SecDevOps Security Architect is a pivotal role within the IT Security team, specializing in the integration of security practices within the DevOps lifecycle. This role is dedicated to embedding security into every phase of the software development and deployment process, ensuring that vulnerability management, particularly in application security within CI/CD pipelines, is prioritized. The ideal candidate will champion the SecDevOps culture and practices across the organization, driving the adoption of security as code and automation in security testing.   - Vulnerability Management: Lead the development and implementation of a comprehensive vulnerability management strategy, focusing on automated scanning, identification, and remediation of vulnerabilities in code and dependencies throughout the CI/CD pipeline. - Application Security: Design and implement application security best practices, including secure coding standards, security testing (SAST/DAST/IAST/RASP), and code review methodologies within the development lifecycle. - DevSecOps Integration: Embed security tools and processes into the CI/CD pipeline, ensuring that automated security testing becomes an integral part of the development process. - Cloud and Infrastructure Security: Architect secure cloud deployments and infrastructure as code (IaC) practices, ensuring that cloud environments and container orchestration systems (e.g., Kubernetes) are configured according to security best practices. - Security Automation: Develop automation scripts and tools to streamline security processes, including automated threat detection and response mechanisms, to support rapid development cycles. - Security Champion Program: Establish and lead a Security Champion program within development teams to foster a culture of security awareness and best practices sharing. - Incident Response and Threat Modeling: Enhance the incident response plan with SecDevOps principles, ensuring rapid detection, response, and recovery. Conduct threat modeling exercises in the early stages of the development lifecycle. - Security Architecture Review: Continuously review and update the security architecture to ensure it aligns with the latest SecDevOps practices, technologies, and threat landscape

The Information Security Engineer is responsible for implementing and managing a comprehensive security program to protect our organization’s data and systems from cyber threats.   They will work closely with other members of the IT team to ensure the security of our infrastructure, applications, and data.  - Identify and define system security requirements. - Design computer security architecture and develop detailed cybersecurity designs. - Prepare and document standard operating procedures and protocols. - Configure and troubleshoot security infrastructure tools & devices. - Develop technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks. - Collaborate with other members of the IT team to ensure that security controls are implemented throughout our infrastructure, applications, and data. - Stay up to date with the latest cybersecurity threats and trends and make recommendations to improve our security posture accordingly. - Provide guidance and support to other members of the IT team on security best practices. - Provide “Person in Charge” (PIC) coverage when on rotation. This added responsibility is factored into your base salary.

Berkley Information Security is looking for a very motivated and organized scrum master to help guide a highly technical team in building and maintaining information security products, tools and security as code. They will be intimately involved in development of the team as a whole and will participate in planning and execution of critical strategic goals.   - Builds and develops a high-performance team - Promotes self-help / self-organization within the teams - Schedules, facilitates and coaches Agile routines and ceremonies including Sprint Planning, Daily Scrums, Backlog Refinement, Sprint Review, Sprint Retrospective and PI Planning) - Helps establish and support consistent reporting practices across the teams & foster a culture of continuous improvement - Works with Management to establish and maintain technical Roadmaps - Helps protect the development team from external requests during the Sprint work - Helps to remove or facilitate removal of impediments the team cannot resolve on their own - Works closely with other Scrum Masters and project managers to exchange best practices and help to continually improve the process - Facilitates the creation and adoption of working agreements and definitions of ready / definition of done, including use of appropriate tools, standards and best practices - Facilitates and enables an environment of collaboration, innovation and creativity - Challenges and enables the team to continuously improve through intentional Lean and data driven inspect and adapt cycles - Facilitates team and cross-team impediment removal for the team

An Enterprise Architect helps lead the organization in the planning, development, and application of enterprise architecture to achieve business objectives and strategies.  They align technical initiatives, principles, and practices with WRB’s strategic vision, goals, constraints, technologies, and tools.  They are able to span business and technical strategies as well as provide detailed design recommendations to individual solutions.  This role understands the relationship between business processes and enabling technologies over a multi-year time horizon so that better recommendations and better decisions can be made.   Enterprise Architects have a history of working at a detailed level with various technologies in various roles and often move into an Enterprise role after serving in several other architect roles designing, implementing, and maintaining a variety of systems and tools using a diverse set of technologies.   An Enterprise Architect is also an active member of the WRB Architecture Community.  They are aware of and engage with other architects for consultation on projects or efforts.  They are also aware of and contribute to patterns, standards, best practices, proofs-of-concept, tool evaluations, mentoring, and continuous improvement.   Technical Strategy - Provide feedback to overall 3-5-year architecture strategy, including technology investment and lifecycle goals. - Contribute to the development, management, and ongoing maintenance of a business and technical capability model. - Build target and reference architectures to contribute to WRB’s multi-year architecture strategy. - Maintain contact with vendors, industry peers, and professional associations to keep informed of existing and emerging industry trends, standards, and technologies.Able to create supporting architecture documentation and - on a consistent basis. Consulting / Guidance - Provide consulting and guidance services to development and infrastructure teams as well as other architects in the development of solutions. - Present recommendations and solutions clearly and concisely to multiple audiences (including SVPs, business/segment Presidents, and CIOs); emphasizing capability development and value creation over technology specific results. - Participate in technology and tool evaluations, including some hands-on engineering and proof-of-concept work. Leadership - Build relationships with business partners, technical groups, and management on technical strategy, priorities, and timelines. - Lead architecture projects and technical adoptions across BTS and WRB; effectively manage change management for impacted groups. - Be visible and inspire others to engage with and follow WRB’s technical strategy. Patterns and Standards Development - Identify pattern and standard gaps and determine potential options to address. - Research, develop, and drive the adoption of design patterns and standards. - Perform technology and tool evaluations, including proof-of-concept and feasibility analysis. - Contribute to a catalog of design patterns and standards and socializing them with the architecture community. Governance - Participate in the architecture review process for patterns, standards, and solutions. - Rationalize technology and tool recommendations. - Is aware of and an advocate for patterns and standards (esp. in Infrastructure, Data, and Security domains). Community of Practice - Contribute to the architecture community by participating in online forums, developing standards, patterns, solutions design documentation, and white papers which are shared across the community. - Develop strong relationships with other business and technical teams and mentor less experienced developers and/or engineers in the development of their skills.

The Information Security Architecture Manager/Lead at BTS is entrusted with a critical role in sculpting our Global Information Security Architecture framework. This leadership role demands a hands-on approach in the architectural design, strategic implementation, and management of security technologies and processes across various technology platforms. This role is integral in ensuring alignment with the overarching Global Information Security Strategy at WRBC.This role is designed for a visionary leader eager to drive the future of information security architecture at a global scale, ensuring the protection and resilience of Berkley Technology Services' technological assets and services. - Spearhead the architectural design, deployment, and management of cutting-edge security solutions, including but not limited to SIEM, EDR, PAM, Data Access Governance, Identity Governance, Cloud Access Security Brokers, and WAFs. - Architect and sustain the security infrastructure, ensuring seamless integration with existing technology ecosystems. - Craft and execute architectural strategies for bolstering vulnerability management, security automation, and the safeguarding of infrastructure. - Guide the formulation and continuous refinement of security policies and procedures, with a spotlight on architectural best practices. - Cultivate an environment of innovation within the team, promoting continual learning and professional advancement. - Function as a principal consultant and subject matter authority on information security architecture, offering pivotal guidance to internal teams and key stakeholders. - Develop and maintain roadmaps for critical security infrastructure components, aligning them with the strategic goals of the organization. - Collaborate with fellow Information Security leaders to forge a unified and robust Information Security Framework and Strategy. - Perform regular technology evaluations, risk assessments, and devise appropriate remediation strategies. - Lead and nurture a team of security architects and engineers in a fast-paced, global setting. - Provide “Person in Charge” (PIC) coverage when on rotation. This added responsibility is factored into your base salary.    

The Information Security Engineer is responsible for implementing and managing a comprehensive security program to protect our organization’s data and systems from cyber threats.   They will work closely with other members of the IT team to ensure the security of our infrastructure, applications, and data.    - Identify and define system security requirements. - Design computer security architecture and develop detailed cybersecurity designs. - Prepare and document standard operating procedures and protocols. - Configure and troubleshoot security infrastructure tools & devices. - Develop technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks. - Collaborate with other members of the IT team to ensure that security controls are implemented throughout our infrastructure, applications, and data. - Stay up to date with the latest cybersecurity threats and trends and make recommendations to improve our security posture accordingly. - Provide guidance and support to other members of the IT team on security best practices. - Provide “Person in Charge” (PIC) coverage when on rotation. This added responsibility is factored into your base salary.

The Security Architect is a key leader within the IT Security team, responsible for developing and communicating the enterprise security architecture vision and strategy. The ideal candidate will serve as a thought leader and force multiplier, driving continuous improvement in the company's security posture. The role involves the development, implementation, and maintenance of the overall cybersecurity architecture and will require a solid understanding of complex cyber network defense (CND) systems, the design of CND system architecture, the lifecycle of CND systems, and the continual research and implementation of new technologies.   - End-Point Detection and Response (EDR): Design, implement, and maintain the enterprise-wide EDR system, monitoring and responding to critical security incidents and anomalies. - Security Information and Event Management (SIEM): Architect and manage SIEM solutions, including log management and analysis, event correlation, and incident response. Drive improvement in signal detection, incident response times, and process efficiency. - Web Application Firewalls (WAF): Develop and maintain security architecture for web application firewall technologies. Oversee implementation, configuration, and tuning of WAF rules. - Firewalls: Architect, design, and oversee implementation and management of enterprise network firewall and IPS systems. - Cloud Security: Drive the design and implementation of security architecture for cloud-based systems (IaaS, PaaS, SaaS), ensuring secure integration into overall enterprise architecture. Lead efforts to ensure cloud environments align with industry best practices for security and compliance. - On-Premises Security: Ensure secure design, deployment, and operation of on-premises systems. Provide security architecture guidance for on-premises system upgrades and migrations. - AI Security: Research, design, and implement AI-based security tools and strategies. Drive innovation in automated threat detection and response. - Overall Security Architecture: Develop, maintain, and communicate the enterprise security architecture, including the development of architectural patterns and guidelines. Ensure that all technology initiatives are adequately analyzed for security impact and controls.

The Sr.Business Analyst consults with client companies to gather business requirements to bridge the needs of the business with the use of IT.  This includes determining client and organizational needs, system and operational requirements, downstream system impacts, and legal compliance obligations.   - Works with end user to complete business requirements for multiple and/or high company profile projects. - Provides Subject Matter Expertise and deep functional product expertise, including upstream/downstream impact of changes. - Provides business expertise and understanding for Business Configuration Analyst, Business Analyst, and Business Test Analysts on projects. - Able to make multiple recommendations on how to improve the business processes/workflow. - Acts on a consultative role to provide resolutions to complex problems. - Provides strong customer relationships and has good understanding of how corporation/company operates. - May assist with completing functional testing on assigned projects. - Assist with resource planning, project planning and time tracking. - Lead meetings with teams within company and/or customers regarding projects, enhancements and support. - Able to mentor new Business Analysts. - Travel for this position is up to 15%.

The Manager, Cybersecurity Metrics reports to the Vice President of IT GRC and is located in either Urbandale, Iowa, Wilmington, Delaware, or remote would be available for the right candidate. This is an exciting role for a dynamic GRC leader dedicated to leading a global Fortune 400 (W.R. Berkley) Governance Risk and Compliance program’s operational activities. This role may be filled at the Director level based on the one’s ability to be a thought-leader, highly qualified subject matter expert, and hands-on professional with the experience and know-how needed to guide and accelerate their respective programs. This new and pivotal position entails overseeing the development, implementation, and management of a robust metrics frameworks aimed at evaluating the efficacy of our organization's controls and help portray a risk-based view into our information security and information technology programs. The successful Manager, Information Security and GRC Metrics will play a pivotal role in shaping the overall metrics strategy, driving continuous improvement, and fostering a culture of accountability and excellence. Operational work within the GRC function may be required on occasion to better learn some of the operational components of the team and/or to assist on more complex projects.   - Provide strategic direction and leadership in the development and execution of our metrics initiatives, aligning them with organizational objectives and industry best practices. - Design and establish comprehensive metrics frameworks to quantitatively assess the performance and impact of controls and risks across the organization. - Collaborate with senior leadership, executive management, and key stakeholders to understand their information needs, communicate the value of metrics, and ensure alignment with business priorities. - Leverage data analytics techniques to collect, analyze, and derive actionable insights from our metrics to further enable informed decision-making and risk mitigation strategies. - Produce regular and ad-hoc reports on metrics, presenting findings in a clear, concise manner to diverse audiences, including board members, organizational leadership, and operational teams. - Continuously evaluate and refine the metrics framework based on feedback, industry trends, and emerging threats, driving a culture of continuous improvement and innovation. - Stay abreast of relevant regulatory requirements, industry standards, and emerging trends. - Lead the overall metrics program and work across the organization to demonstrate the value of metrics and influence team members to contribute and participate in data collection efforts. Development a communication strategy around the benefits and opportunities for a strong metrics program. - Assist and contribute to GRC projects and tasks - including but not limited to compliance assessments, risk assessments, and issues management.

As a Software Engineer at BTS, you will be part of a fast moving and cross functional software engineering team that has a business first approach to technical problem solving. You’ll contribute to a team to create and maintain a technology ecosystem for multiple insurance companies while working on projects across various platforms. You’ll put your problem-solving skills to the test resolving problems our end users encounter as they process business.   You’ll impact our business by: - Working with a team to enhance our products by increasing and optimizing functionality, developing automated solutions, and supporting integrations between applications - Resolving complex issues faced by our clients that inhibit them from serving customers - Proposing improvements to the platform’s usability, performance, and supportably - Identifying risks and communicating impact to project stakeholders - Reviewing and providing feedback on the work of others

As a Co-Op with the Berkley Experience and Support Team, you will have an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge.  This person will collaborate side by side with BTS employees in a variety of positions to complete challenging projects.  You will also get to interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry. - Knowledge of troubleshooting issues with PC/laptop hardware, Windows OS (Windows 10); MS Office Products - Install new images as scheduled and needed. - Maintain, install, and upgrade computers as necessary. - Perform testing of new operating systems and various software and hardware. - Working knowledge of the administration of Active Directory - Knowledge of the management of desktop inventory and software automation tools using SCCM-Microsoft System Center Configuration Manager & Software Delivery. - Experience with Installing hardware and software on desktops and laptops - Must be able to demonstrate working knowledge of major desktop software applications and networking concepts for troubleshooting purposes. - Experience with troubleshooting local printer problems - Work with and assist customers with installations, moves, adds, changes, refresh, testing and implementation of personal computer hardware/software systems for small projects. - Ability to review service tickets, solve and troubleshoot problems related to desktop computers, laptops, and different systems. - Self-starter with a good work ethic. - Demonstrated ability to communicate with technical and non-technical individuals and teams. - Proven track record of working in a fast paced and dynamic production environment managing multiple priorities. - Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements. - Must have a strong customer service focus and sense of urgency. - Experience resolving end users’ hardware and software issues in an IT environment. - Working towards a degree or equivalent with emphasis in computer science or related field; or equivalent combination of education and experience. - Candidates should have working knowledge of Windows 10, Microsoft Office Suite, Active Directory, networking and remote tools. -  

We are seeking a Technical Team Lead, Application Engineering to lead our Business Systems team in modernizing our communication platform to meet evolving business demands. As the Technical Team Lead, you will oversee a team responsible for managing servers, messaging and API management tools, and application development. You will play a pivotal role in guiding the team’s technical direction, fostering innovation, and ensuring the successful delivery of projects.   - Lead a team to provide ongoing support and enhancements for our communication platform and related application environment. - Directly supervise team members, including goal setting, budget management, and personal development. - Assist the team in resolving technical problems and implementing projects, with a focus on modernizing our communication platform. - Provide guidance and mentorship to develop technical and leadership skills within the team. - Collaborate with business and technical teams to drive innovative ideas and systems design efforts. - Engage in proof-of-concept development initiatives to evaluate technologies for applicability and usability within our tech stack. - Monitor resource allocations and costs for internal and external resources. - Generate new ideas and consult with management to improve our area of responsibility.

As the Vice President of IT Service Management and Client Services, you will be a key leader responsible for driving excellence in IT service delivery and ensuring exceptional client satisfaction. This hands-on leadership position requires a strategic thinker with a comprehensive understanding of IT service management principles and a strong focus on client relationship management. The successful candidate will lead a dynamic team, align IT services with business goals, and elevate the overall client experience through effective service delivery. This role is responsible for desktop support operations, help desk, Service Now suit of products, CMDB, problem management, incident management, and change management.   Leadership & Strategy: - Provide strategic leadership for the IT Service Management function, aligning IT services with business goals and objectives. - Develop and communicate a compelling vision for ITSM, fostering a culture of continuous improvement and service excellence - Collaborate with senior leadership to integrate ITSM into overall business strategies and ensure IT services meet current and future organizational needs. Process Optimization: - Oversee the design, implementation, and optimization of ITSM processes, including Incident Management, Change Management, Problem Management, Request Fulfillment, and other relevant processes. - Continuously evaluate and improve ITSM processes to enhance efficiency, reduce costs, and improve the overall quality of IT services. - Implement best practices and industry standards to ensure a consistent and effective approach to IT service delivery. Service Quality & Performance: - Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure the delivery of high-quality IT services. - Implement and manage a robust service reporting framework, providing regular updates to executive leadership on the performance of IT services. - Manage Incident Management, Change Management, Problem Management, Request Fulfillment, and other relevant processes. - Drive a customer-centric approach to IT service delivery, ensuring that customer satisfaction is a key focus. Team Management: - Build, lead, and mentor a high-performing ITSM team, fostering a collaborative and results-driven culture. - Provide coaching and development opportunities to team members, encouraging continuous skill enhancement and career growth. - Establish succession plans and talent development strategies to ensure a strong and capable ITSM team. Stakeholder Management: - Collaborate with internal stakeholders to understand business needs and expectations, ensuring IT services contribute to overall organizational success. - Communicate effectively with all levels of the organization to gather feedback and make data-driven improvements to service delivery. Product Management: - Continue to evolve and optimize Service Now tool.