The Administrative Assistant is responsible for the general operation of our office(s). They will provide administrative support across multiple disciplines including Onboarding, Recruitment, Policies and Procedures, File Management, HR system support, Facilities Support, etc. The Administrative Assistant will serve as liaison between BTS Offices, Human Resources and Management to ensure work is completed in accordance with HR processes. The ideal candidate must be highly professional, personable, and able to excel in a fast-paced environment.   - Review security monitors, with escalation to the Facilities Manager. - Responsible for the full lifecycle of contractors and vendors (BPAV), which includes but is not limited to the on-boarding, offboarding, SOX compliance and tracking, follow-up, changes/updates, etc. for BTS vendors and contractors. - Assists with the coordination of candidate interviews as needed. - Assists with New Hire On-boarding processes. - Processes incoming and outgoing mail as needed. - Assists with preparing outgoing FedEx/UPS packages. - Maintains inventory of office supplies and places orders from appropriate vendors as needed. - Maintains company seating chart, and manages requests for workstation/office designations and moves, name plates, etc. - May coordinate travel for senior level management. - Provides overall administrative support. - Prepare communications, such as memos, emails, invoices, reports, and other correspondence. - Assists with meeting and event planning, catering coordination, and conference room preparation and management. - Manages the front desk area; greets and directs visitors, including vendors, job candidates and customers. Issues appropriate badges for visitors, contractors, etc. as needed. - Answers incoming calls to the switchboard, determines purpose of callers and forwards calls to appropriate staff or department. Transfers calls to voice mail when appropriate staff are unavailable. Will also operate two-way radio for normal/emergency communications. - Answers questions about organization and provides callers with address, directions, and other information. - Retrieves messages from general voice mail box and forwards them to appropriate staff. - Maintains copy/admin centers, ensures supplies are stocked, assists users, sends, retrieves, and routes incoming faxes. - Maintain emergency documentation and logs. This includes emergency documentation to be used by each floor monitor. Will serve as a Coordinator during evacuations/drills and perform accountability checks during these events. - Monitor security cameras throughout the Data Center/Office facility and escalate issues, as necessary. This person will be trained in the use of panic devices throughout the facility and how to manage these situations. - Other duties as assigned.

The Senior IT Vendor Management Analyst will be responsible for all aspects of the IT vendor management function for the company. This includes supporting and coordinating with business process owners through the vendor selection process as well as doing risk-based due diligence for existing vendors. This position will be responsible for reviewing current vendor management procedures to explore improvements in process efficiencies and controls. The Senior IT Vendor Management Analyst will provide ad hoc reports as requested by various members of IT and business management.   - Develops and implements strategic vendor management and governance function. - Reviews the IT vendor management process and explore improvements in process efficiencies and controls. - Researches and incorporates industry IT vendor management best practices with organizational practices. - Works with IT and business teams to review potential vendors and assist with Requests for Proposal (RFP) / Requests for Information (RFI) - Coordinates vendor Proof of Concept (POC) efforts with IT Enterprise Architecture, business stakeholders, and vendors - Collects and reviews vendor information and manages input from key stakeholders and relationship managers. - Works with Third Party Risk Management team to ensure completion of Information Security due diligence. - Works with Corporate Legal to ensure completion of contract review and due diligence. - Assists with contract renewals and contract management. - Conducts ongoing vendor due diligence. - Maintain status of risk assessments, contractual agreements, and contract expiration/renewals for all IT vendors - Administers the IT vendor management software (Archer) - Develop reports to aid in budgeting and forecasting hardware and software asset and maintenance purchases/renewals. - Produces and distributes management reports for IT vendor management. - Creates and maintains the IT vendor management database. - Audits the IT vendor database periodically to measure and report on data integrity and compliance. - Position will require travel of up to 10%

The Disaster Recovery Analyst will provide leadership in coordinating, assessing, developing & communicating technical environment recovery requirements and contingency plans associated with Berkley Technology Services Information Services area.  This individual will provide very complex project leadership between Information Services, Corporate Operations Business Continuity Planning and Business Units. This includes all aspects of Information Systems business continuity, disaster recovery and incident response in a multi-site environment. They will participate in a team environment supporting recovery programs while leveraging site strategies comprised of global locations.   - Provide leadership in coordinating, assessing, developing & communicating technical environment recovery requirements and contingency plans - Provide project leadership between Information Services, Corporate Operations Business Continuity Planning and Business Units. This includes all aspects of Information Systems business continuity, disaster recovery and incident response in a multi-site environment. They will participate in a team environment supporting recovery programs while leveraging site strategies comprised of global locations. - Specific duties include facilitating recovery planning, developing recovery strategies, implementing procedures to recover hardware, in-house and third-party software, voice/data communications, and corporate data, and developing and coordinating system recovery exercises. - Understanding and ability to leverage various site strategies as it relates to migrating workloads during events impacting those locations (data centers and global offices) - Participate in all aspects of Crisis Management to include program development, training and awareness and execution during events. - In conjunction with Corporate Operations Business Continuity planning and Information Services, develop and maintain business continuity/disaster recovery strategies integrating with business and client requirements. - Specific duties include facilitating recovery planning, developing recovery strategies, implementing procedures to recover hardware, in-house and third-party software, voice/data communications, and corporate data, and developing and coordinating system recovery exercises. - Understanding and ability to leverage various site strategies as it relates to migrating workloads during events impacting those locations (data centers and global offices) - Adhere to department policies and procedures for documenting business continuity plans, Business Impact Analysis, Risk Assessment, and Crisis Management procedures. - Participated in managing relationship with any 3rd party work area recovery site vendors and assist in contract negations. - Participate in all aspects of Crisis Management to include program development, training and awareness and execution during events. - Participate in industry-wide testing and point-to-point testing with vendors and clients. - Assist with disaster recovery related information relevant to clients, consultants, and regulators in presentations, as well as developing written materials for use in RFP’s, presentations, and responses to regulatory inquiries. - May require some travel

This posting is a general application for anyone who is interested in obtaining an internship at Berkley Technology Services for Summer 2024. Whether you are interested in Data, Business Analytics, Software Engineering, Product Management or Information Security, apply here and a recruiter will reach out to you!   The internship program at Berkley Technology Services provides highly motivated and qualified students with opportunities to gain first-hand experience, receive valuable on-the-job training and heighten business knowledge. Participating candidates will collaborate side by side with BTS employees in a variety of positions to complete challenging projects and tasks. Interns will have the chance to learn roles outside of the space they work in and get exposure to BTS as a whole. You will get the opportunity to interact with all levels of management, including personal interactions with all our Senior Leaders. The insight and knowledge you will gain will not only span technology, but the insurance industry as well.     The Company is an equal employment opportunity employer. 

The Sr. Director, Enterprise End UserServices should be obsessed with the end user experience and delivering best in class solutions through collaboration with stakeholders, to understand their goals and align technology solutions with desired business outcomes.  They are responsible for the strategic direction, implementation and delivery of all end user devices, software and related services.   Responsibilities also include the design, architecture and management of the end user computing platform, developing and maintaining technology standards based on industry best practices, managing a technology roadmap, and proposing and developing new solutions based on business strategy.   This leader will work with the broader IT organization and Berkley business units to deliver solutions, serve as a subject matter expert in end user computing technology, and drive focus on delivering an excellent customer experience. - The Sr. Director, Enterprise End User Services is responsible for developing transformational strategies, roadmaps, solution blueprints, implementation plans and OKRs for End User Services and Projects across the Berkley Enterprise; - The role will also be responsible for defining enterprise-wide standards, processes, and technologies; - This role will work closely with the BTS IT Leadership Teams as well as across the entire IT organization to continually improve end user services including the device modernization and support initiatives; - This role will have responsibilities for developing new solutions and modernizing existing solutions across the corporate IT portfolio; - This IT leader will coordinate deployment and services with Operating Units and will have responsibilities for leading the endpoint management systems, patching and compliance and support models for deploying and supporting solutions; - This leader will be a focal point for technical services with key technology partners - Manage the teams responsible for all aspects of end user computing services including endpoint computing platforms (laptops/desktops/VDI), mobile devices and mobility services, application packaging and management, collaboration tools (messaging/video/meeting services), and future technologies that would fall into this realm of IT services. - Proactively seek and communicate opportunities for improvement in both the operational and customer satisfaction aspects of the end user service function. - Constantly evaluate industry trends and the product landscape to determine how they apply to the end user computing experience. - Identify technologies which will improve customer satisfaction, reduce cost or improve efficiency. - Provide leadership/support to ensure projects are staffed appropriately and timelines are met. - Monitor ongoing staff performance, identify and communicate opportunities for improvement. - Work collaboratively with other business and IT leaders to ensure cross functional problems are addressed cohesively across the organization. - Performs other duties assigned.

Joining Berkley Technology Services (BTS)’ UNIX Server team as a Co-Op offers you the opportunity to directly engage in the support, maintenance, and evolution of our expansive UNIX/Linux environment.  You’ll partner directly with our experience engineers to learn and build expertise around the Linux instances (AIX, Redhat Enterprise Linux). This offers unique hands-on experience with tasks that span server builds, file system increases, permissioning, as well as configuration standardization and management among others. You’ll also have opportunities to take ownership of projects that are highly impactful on our team with past projects having included tasks like supporting network time protocols to explore process improvements and proactively prevent systems from drifting out of time. Through all of this, our goal is to ensure you’re constantly learning. - Triage and resolve Incidents that arise within our environment related to Filesystem, CPU, Swap, login and group issues, etc. - Complete requests for Memory, Filesystem and CPU Increases - Learn and execute server patches, coordinating with our overnight support teams to ensure patches run as expected - Create playbooks in Ansible that facilitate automation of processes that include server provisioning, configuration management, application deployment, and other processes - Assist with vulnerability management initiatives including creation and implementation of patching for all Unix and Linux OSs - Learn Kubernetes and DevOps processes and assist with initiatives related to moving some workloads to Azure and a new Kubernetes solution.

The Data Engineer will be providing support for multiple operating units within WR Berkley on the Guidewire ClaimCenter platform.  The position involves the ability to gather business requirements; the development of custom reports, databases, scripts, and queries; communication and interaction with both internal and external resources; strong support and understanding of Guidewire ClaimCenter initiatives including conversions, data modeling, and data fixes; understanding of the Guidewire ClaimCenter data model.   - Demonstrates the capability to resolve routine data problems within the Guidewire ClaimCenter system or process - Ability to modify existing functionality or provide minor improvements with limited direction. - Demonstrates solid development processes including code review, documentation, and unit testing. - Demonstrates understanding of data processes and/or structures of the Guidewire ClaimCenter platform and ODS. - Demonstrates understanding of data processes through integrations with Guidewire. - Will be required to communicate and coordinate with multiple Operating Unit Claim’s team and with BTS IT teams. - Assists in the development, maintenance, and oversight of various databases, software, and other tools. - Provides support for claims analyses through data set up, interrogation, and observations.Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.

As a Team Lead, you will work with the members of our Salesforce team to transfer technical knowledge and develop associate’s technical skills. These responsibilities will include enhancements to the application environment, ongoing support, and expansion of the application.  The role will partner with more senior leaders to execute on the strategic roadmap. We are going to give you a lot of instruction and feedback in your first year in order to help you become highly effective in your role. We are looking for someone who will be dedicated to learning, taking action on feedback, and building great relationships with colleagues and operating units.  Beyond that, we’re looking for someone with a high degree of ownership, who values completing work and admits failures.  We are looking for someone who always seeks to understand the Why for things and who is biased toward validating ideas with data.    - Provides direct supervision of team including goals, budget, and personal development. - Assists team with resolving problems and project implementations - includes development tasks. - Directs tasks to team members to achieve agreed upon objectives. - 70% of focus is within the directly managed team. Provides day to day communication required with peer associates and teams.   - Provides guidance to direct reports to develop technical and leadership skills. Focus is on developing a self-directing team and future leaders. - More than 80% of time is focused on a 3-12-month planning period and single project durations. - Provides training to lower level associates in the technology practice. - Receives overall direction from manager and director level roles regarding short term operational and tactical planning. - Closely monitors allocations and costs for internal and external resources. - Generates new ideas and consults with manager to improve areas of responsibility. - Collaborates with team members on technical direction of the application and provides recommendations to Management. - Primary interaction point is with project managers, company functional or technical leads, and local team members. - Travel for this position is approximately 10-30%.

Are you ready to manage a highly skilled team and push them to greatness?  We’re looking for you to provide strong leadership to drive delivery. You will be managing large scale enterprise level initiatives using Agile principles at scale. As a Technical Delivery Manager, you will curate and implement portfolio management practices that balance the portfolio of our investments and continuously align them to our strategic vision.   - Deliver Results.  Ability to thrive and produce results in a fast-paced, entrepreneurial environment.  Leverage problem solving skills to ensure plans deliver on intent. - Measure Value. You will prioritize high-value, high-need investments that bring value to the business. You will also continuously steer those investments and evaluate their alignment to the business value process chain of an organization. - Understanding Our Customers. Learn and empathize with our customers. Partner with key stakeholders to provide thought leadership to influence outcomes. - Build high performing teams. We expect you to understand what we do and why we do it. This will help you assemble teams/pods to maximize productivity and achieve business value. You will hold product and engineering teams accountable to their goals.

The PeopleSoft Developer will be responsible for the technical design, development, unit testing, and implementation of the financial applications, primarily PeopleSoft Financials ERP application.  The successful candidate will be a highly motivated self-starter and a team player capable of working in a fast-paced environment.   Production Support - Provide rotating on-call support of production systems - Resolve application defects/bugs in a timely manner - Analyze root cause and develop solutions to prevent issues from reoccurring - Serve as liaison with the offshore dev team and other technical teams (system admin, DBA, Wintel, etc.)   System Implementation and Enhancements Projects - Provide feedback on business requirements - Translate requirements into technical design solutions.  Design and develop customizations and modifications to the PeopleSoft application, such as online transactions (classic and Fluid), batch and interface processing, queries, and reports, using standard PeopleSoft development tools - Propose improvements to the usability and performance of financial applications - Provide technical documentation   System Upgrades - Resolve testing defects - Serve as the technical lead on system upgrades including application and tools upgrades - Retro-fit existing PeopleSoft customizations

The Windows Systems Administrator is responsible for the implementation and support of Windows Server based operating systems and various applications, hardware and software platforms.  Regular job responsibilities will involve supporting a variety of technologies, customer and team driven projects, handling trouble tickets on a priority basis, lifting/moving heavy server and other related equipment, participation in tasks related to helpdesk and desktop support service orders required to meet customer needs, and supporting international business units.  Some travel may be required.  A comprehensive performance management plan will involve the identification, discussion and implementation of personal and business related objectives and goals aimed at career and team development.   - To communicate with technical and non-technical individuals and teams - Work in a fast paced and dynamic production environment - Must be able to work independently with little supervision - Handle multiple tasks and projects with various and changing levels of priority - Provide technical support and direction to individuals and teams - Build, configure, install and cable servers, rack and related equipment - Work irregular hours and on call rotation to meet business requirements - Strong customer service focus and sense of urgency - Superior problem solving and analytical skills - Dependable, self-motivated, organized, strong verbal and written communication skills - Ability to travel internationally a real plus.

Are you ready to manage a highly skilled team and push them to greatness? We are looking for someone who, - Has a drive to lead. - Has initiative to perform and inspire others to perform at a high level. - Pushes themself, pushes others. Makes sure people keep their promises. Stretches the possible. - Takes ownership of initiatives and outcomes. - Builds and fosters relationships. - Takes a value driven approach to delivery using the SAFe Agile Framework. - Has a bias for action, operates with urgency. - Can handle high pressure situations and develop viable solutions to problems. - Able to operate independently, in thinking, and driving action across multiple teams and organizations to deliver value. - Is willing to look critically at themself and make changes. Key Duties: - Planning, coordinating, and communicating at a team and ART level. Identifying and resolving blockers for the teams. Identifying and mitigating current and future risks to delivery. - Actively monitoring delivery and identifying areas for continuous improvement. - Engaging with Business Stakeholders. Understanding their needs, priorities, and concerns. - Clearly presenting delivery progress to leadership and business stakeholders from feature inception to adoption. - Balancing refinement activities alongside sprint deliverables to maintaining a healthy backlog. - Understanding the technology landscape, constantly being aware of changes, proactively communicating changes to teams. - Onboarding resources and staff. - Managing vendor relationships. - Navigating an ever-changing landscape showing flexibility while working with 60+ organizational units.

We are seeking an accomplished and visionary Vice President of Cloud Transformation and Operations with extensive experience in Microsoft Azure. This leadership role will be instrumental in driving the strategic planning, execution, and management of our organization's migration, optimization, and operational excellence on the Azure cloud platform. The successful candidate will demonstrate a deep understanding of Azure technologies, a proven track record of overseeing large-scale transformations, and a passion for innovation.   Azure Cloud Strategy and Planning: - Develop a comprehensive Azure cloud strategy aligned with the organization's business objectives, focusing on innovation, agility, and cost optimization. - Lead the evaluation of existing infrastructure and applications, identifying opportunities for migration, consolidation, and modernization. - Collaborate with executive leadership to define a clear roadmap for the organization's Azure cloud transformation journey. - Drive the design and architecture of scalable, resilient, and secure Azure-based solutions. - Provide technical expertise in selecting appropriate Azure-based services, ensuring optimal utilization and cost efficiency. - Partner with Information Security to establish best practices for Azure security, compliance, and disaster recovery.  Migration and Implementation: - Oversee the seamless migration of on-premises workloads and applications to Azure, managing risks and minimizing disruptions. - Define migration strategies, conduct impact assessments, and lead execution to ensure successful cutover. - Collaborate closely with engineering teams to refactor applications for Azure PaaS and IaaS deployment models.  Azure Cloud Operations and Management: - Develop and maintain operational frameworks for Azure cloud services, including monitoring, performance optimization, and cost management. - Lead incident response and problem-solving efforts, ensuring rapid resolution and minimal impact on operations. - Implement and promote automation, CI/CD pipelines, and infrastructure as code (IaC) practices for efficient cloud operations.  Team Leadership and Development: - Build and mentor a high-performing team of Azure cloud architects, engineers, and operations specialists. - Provide strategic direction, coaching, and growth opportunities to team members, fostering a culture of innovation and collaboration. - Drive skill development initiatives and Azure certification programs to enhance the team's proficiency. Vendor Relationships and Stakeholder Engagement: Azure Architecture and Solution Design: - Cultivate and manage relationships with Microsoft Azure representatives and other cloud partners. - Collaborate with internal stakeholders to gather requirements and ensure Azure initiatives align with business goals. - Communicate progress, challenges, and achievements to executive leadership and the broader organization

Are you ready to manage a highly skilled team and push them to greatness?  We’re looking for you to provide strong leadership to drive delivery. You will be managing large scale enterprise level initiatives using Agile principles at scale. As a technical delivery manager, you will curate and implement portfolio management practices that balance the portfolio of our investments and continuously align them to our strategic vision.   - Deliver Results.  Ability to thrive and produce results in a fast-paced, entrepreneurial environment.  Leverage problem solving skills to ensure plans deliver on intent. - Measure Value. You will prioritize high-value, high-need investments that bring value to the business. You will also continuously steer those investments and evaluate their alignment to the business value process chain of an organization. - Understanding Our Customers. Learn and empathize with our customers. Partner with key stakeholders to provide thought leadership to influence outcomes. - Build high performing teams. We expect you to understand what we do and why we do it. This will help you assemble teams/pods to maximize productivity and achieve business value. You will hold product and engineering teams accountable to their goals.

This is the most senior role in the Infrastructure and Cloud function with global accountability.  The SVP of Infrastructure and Cloud is responsible for the delivery of all IT infrastructure and related technical operations along with enterprise architecture. This position has equal focus on operational execution and transformational initiatives and requires a high degree of collaboration with other technical and business leaders to ensure our solutions are business aligned.  This role ensures that day-to-day delivery of Infrastructure services meets or exceeds business expectations and works to ensure continual improvement on SLAs and communication.  He / she responds to industry trends by helping business leaders facilitate the decision-making process and providing actionable recommendations on initiatives and policies to help the organization innovate and drive toward targeted business outcomes.  This role is also the senior stakeholder and owns all relationships with externally sourced infrastructure and related technical operations capabilities.   Strategic and Operational Planning and Execution - Collaboratively sets the mission, vision, and strategy of the Infrastructure organization to maximize the success of business and IT enterprise initiatives. - Responsible for all operational infrastructure and works collaboratively to ensure a stable and secure environment. - Develops and controls the annual Infrastructure budget to ensure that it's consistent with the overall strategic objectives of IT and the enterprise and is within plan. Creates a culture of continuous cost optimization. - Develops and executes a strategy to improve business value that the Infrastructure function provides, and continuously seeks to ensure alignment to customer needs.  - Provides strategic direction and oversight for the full life cycle of IT systems, working in close partnership with peers, and identifies where common approaches, solutions, and shared platforms provided by Infrastructure could drive efficiency.  - Helps the enterprise find the right balance between enterprise risk and agility. Steps up and communicates key technology recommendations to business and IT leaders to get buy-in. Build and Maintain Relationships - Builds successful stakeholder relationships with other IT and business key leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs. - Collaborates with the Chief Information Security Officer (CISO) to ensure infrastructure contributes to, embraces, and applies security strategy. - Collaborates with peer IT Leaders to ensure knowledge and insight can be freely shared. - Negotiates and influences partners and providers to ensure the best outcomes for infrastructure and the broader business. - Traverses organizational boundaries both horizontally and vertically to build the most effective stakeholder alliances. Drives Innovation - Partners with IT and business leaders to identify and prioritize opportunities for significant technology/process improvements. - Introduces innovative, differentiating infrastructure and related operations capabilities that enhance our overall competitive capabilities and enhance employee productivity. - Keeps track of trends and provides direction on what emerging technologies should be incorporated into Infrastructure products and services to successfully deliver overall IT strategy. - Seeks out new technologies and partners offering competitive advantage.  Pushes Infrastructure to lead in innovation, not just follow and support. - Develops and applies standards and minimal viable architectures informed by the business strategy. - Develops the maturity of Infrastructure to improve efficiency, deliver new innovations and increase collaboration with other IT and business areas (e.g., through Agile, DevOps, platform, and product approaches). - Champions Infrastructure involvement in the organization's innovation efforts and encourages experimentation with new solutions to avail business opportunities. Executes Against Business Priorities - Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources, including budget. Works with key stakeholders to measure and prioritize technical debt remediation. - Develops business cases that appropriately weigh costs and benefits and collaborates on decisions. - Improves IT resilience by executing strategies that improve reliability and disaster recovery readiness. - Continuously evaluates the business value of Infrastructure, including the use of metrics such as Key Performance Indicators, Outcome Driven Metrics and Objectives and Key Results. - Defines, develops, and manages a comprehensive and integrated IT Service Management (ITSM) landscape, based on best-practice processes, disciplines, and related toolsets. This includes delivery of a comprehensive IT asset management program. - Drives the adoption of (and commitment towards) service improvements through a programmatic approach to continuous improvement which also measures impact and shares results. Team Leadership - Designs, develops and empowers a strong and diverse Infrastructure team. - Directs the development of an Infrastructure sourcing strategy and provides executive oversight for strategic vendor and partner relationship management. - Works with HR and the IT leadership team to develop and execute workforce plans that ensure Infrastructure can supply skilled resources to meet demand. - Builds a compelling employee value proposition for Infrastructure, attracting and retaining great talent. - Contributes to a culture of inclusion, learning, and transparency.

The Senior DevOps Engineer will play a visible and influential leadership role to evolve and maintain our Azure environments and services.  This role leads the creation and support of development and infrastructure pipelines that seek to remove human interaction with production systems and enable reproducibility across builds.  They enable development teams to deploy services on-demand and ensure that proper screening and testing of the code takes place within the pipelines.  This resource will also leverage best practices for configuring and maintaining Azure resources, including VMs, databases, and storage.  This role helps establish technical standards and patterns, creates tools and automated workflow capabilities, and builds cloud ecosystems that foster a high degree of innovation and enablement.   Solutions Development - Drive innovation by delivering Azure-based projects for the enterprise; including migrations from on-premises, CICD pipelines, rehydration practices, managing containers, cloud security, and elastic computing. - Work with development and other DevOps teams on building technical solutions that leverage established patterns for Azure and follow architecture strategies and guidelines. - Establish and implement cost containment practices that provide robust guardrails and effectively balance developer productivity with controlling consumption-based cost challenges. - Help evolve Azure solutions to a self-service deployment model. - Rationalize technology and tool recommendations. - Integrate solutions into the larger technical ecosystem to maximize impact and value.   Patterns and Standards Development - Identify pattern and standard gaps for Azure development and/or administrative services and determine potential options to address. - Research, develop, and drive the adoption of cloud-based design patterns and standards; align to Azure best practices. - Publish thorough documentation of Azure standards/patterns and drive adoption across business and technical areas.   Operations and Support - Troubleshoot incidents, identify root cause, and implement preventative measures for Azure infrastructure, tools, and services. - Help manage and maintain Azure environments in accordance with corporate, security, and compliance standards. - Develop and implement Azure service health and operational metrics, including performance, availability, capacity utilization, redundancy, and cost. - Participate in prioritization and other DevOps work planning activities.   Leadership and Mentoring - Contribute to the internal cloud and architecture communities by participating in online forums, developing standards and patterns, and documenting solutions designs, which are shared across the community. - Develop strong relationships with other business and technical teams and mentor less experienced developers and/or engineers in the development of their cloud skills. - Be visible and inspire others to engage with and follow WRB’s cloud and technical strategies.

Our organization is looking for a highly skilled and experienced Information Security Engineer who specializes in Azure Sentinel SIEM and security automation using Terraform, Kubernetes, and Docker. The successful candidate will be responsible for implementing and managing a comprehensive security program to protect our organization's data and systems from cyber threats. They will work closely with other members of the IT team to ensure the security of our infrastructure, applications, and data.   Key Responsibilities: - Implement and manage a comprehensive security program that protects our organization's data and systems. - Design, configure, and maintain the Azure Sentinel SIEM solution to monitor and detect potential security incidents. - Develop and implement security automation solutions using Terraform, Kubernetes, and Docker to improve the efficiency and effectiveness of our security operations. - Collaborate with other members of the IT team to ensure that security controls are implemented throughout our infrastructure, applications, and data. - Perform regular security assessments and penetration testing to identify vulnerabilities and weaknesses in our systems. - Conduct incident response activities, including investigation, containment, and remediation of security incidents. - Stay up-to-date with the latest cybersecurity threats and trends, and make recommendations to improve our security posture accordingly. - Create and maintain documentation related to security policies, procedures, and standards. - Provide guidance and support to other members of the IT team on security best practices.

As a Software Engineer at BTS, you will be part of a fast moving and cross functional software engineering team that has a business first approach to technical problem solving. You’ll contribute to a team to create and maintain a technology ecosystem for multiple insurance companies while working on projects across various platforms. You’ll put your problem-solving skills to the test resolving problems our end users encounter as they process business.   You’ll impact our business by: - Working with a team to enhance our products by increasing and optimizing functionality, developing automated solutions, and supporting integrations between applications - Resolving complex issues faced by our clients that inhibit them from serving customers - Proposing improvements to the platform’s usability, performance, and supportably - Identifying risks and communicating impact to project stakeholders - Reviewing and providing feedback on the work of others

What we’re looking for As a Product Management Analyst, you will work with one of our Product Managers learning how to build successful software products that customers love. We are going to give you a lot of instruction and feedback in your first year in order to help you become highly effective in your role. We believe that people can only be effective when they have clarity, and we will strive to always give you clarity. We are looking for someone who will be dedicated to learning, taking action on feedback, and building great relationships with colleagues.   Beyond that, we’re looking for someone with a high degree of ownership, who values completing work and admits failures; someone who always seeks to understand the Why for things and never accepts an incomplete understanding; someone who is biased toward validating opinions with data and maintains a healthy skepticism about the subjective; and someone who is not afraid of technology and always learning new skills.   - Delivering Results. You will learn how to curate the best ideas, hypothesize their value, and implement the most promising of them. We will ask you to constantly re-assess what we have built to make sure we are realizing actual value.   - Focusing on the Data. We will assign you Objectives and Key Results (OKRs) that define your goals and quantify the results we aim to achieve. We will ask you to regularly review your indicators for actionable insights and to present your findings to stakeholders during OKR Reviews.   - Understanding Our Customers. We will ask you to routinely expose yourself to customer feedback. You will use this exposure to anticipate customer needs and constantly improve their experiences.   - Saying No. We will teach you how to choose the right problem to solve next. You will learn how to say no to things and to weigh short and long term trade-offs while keeping a healthy preference for long term solutions.   - Challenging Status Quo. For various processes, we will expect you to understand what we do and why we do it. Then we will ask you to work across Business, Operations, Design, Data, and Engineering teams to reimagine how.

The Systems Engineer Installs, configures, supports, and administers Tomcat, WebSphere Application Server, WebSphere MQ, IIB and Apache Web Server systems on AIX and Windows environments.   Key functions include but are not limited to: - Responsible for installation, service delivery and administration of Application and Middleware Software. - Participates in development, maintains, evaluates and documents administration of systems tools and related strategies. - Responsible for system level programming scripting on an ad-hoc basis. - Performs configuration, integration, maintenance, performance management, security management, failure analysis and recovery, and user support. - Responsibility for strategic technical development of the environments. - Assist in developing architectural standards and ensure they are upheld. - Provide technical leadership within the team and other infrastructure areas. - Excellent communication & project management skills. - Lead and develop operational metrics and procedures. - Maintain back up and disaster recovery strategies. - Develop, maintain and execute security model for the environments including SSL - Monitors, optimizes, and reports on performance and stability of web applications and components utilizing both vendor-supplied and third-party tools. - Assist with procedures for the deployment of code, HTML, and image revisions in accordance with corporate Change Management practices. - Plans and implements the installation of fixes, and upgrades as required. - Provides off-hours support as needed.