The Assistant Vice President - Product & Distribution will lead the operations and management of our largest product line to ensure continued achievement of profit and loss targets. This leadership role includes ownership and implementation of user-friendly product features, creating digitally-enabled underwriting workflows, managing the product’s business mix portfolio, launching marketing programs to strengthen branding, and translating the product segment’s goals and end-user needs into a distribution strategy that prioritizes profitable growth. The Assistant Vice President – Product & Distribution will also be responsible for assessing technology options for implementation as needed to ensure optimal segment productivity and industry-leading user experience. A key expectation of this role involves using data-driven customer sourcing techniques to generate sustainable revenue and profit.    The ideal candidate will have experience in strategic planning, product ownership, business operations, data analytics, underwriting decision-making and business development. Experience in California workers compensation insurance a definite plus.   The Assistant Vice President – Product & Distribution will: - Operate as an independent thought leader with dual accountability to both PEI’s President and Chief Actuary. - Own product roadmap and lead all aspects of product strategy, development, production and management. - Manage product segment KPIs to ensure achievement of productivity, profit and growth targets. - Identify operational improvements to create efficient product delivery and best in class customer experience. - Analyze new tech/digital tools to develop templates for optimizing the presentation of new business, renewals, declinations and appetite. - Create, test and implement automated pricing and exposure models. - Conduct analytical research to identify new business and renewal opportunities. - Work closely with product stakeholders including, Underwriting, Marketing, Sales and Actuarial on strategy, regulatory changes, compliance, customer service, workflow and implementation schedules. - Other duties and special projects as assigned.

Berkley’s Preferred Employers Insurance Company has built a truly customer-focused enterprise by attracting the very best talent to join their mission of serving California’s small business owners with high-quality workers’ compensation insurance that gets injured workers back to work and back to life. We are seeking self-driven students with a desire to make a difference in people’s lives for an internship this summer and beyond.   As an intern, you will participate in Claims, Underwriting, HR, Marketing, and other functions of the organization learning not only how to provide insurance and financial service products to clients, but how other facets of the workplace run. This will be a great addition to your resume!   Key functions include but are not limited to: - Introduction to assignments & Training with Mentors - Events Planning/Culture - Role of a Claims Adjuster/Chart Review - Attending and participation in team meetings - Marketing through social media - Day in the life at all different functions - Shadow Broker calls - Learning the importance of innovation

The Customer Service Representative is responsible for learning company policy and procedure in relation to policy administration and claims first notice of loss. This representative provides a high level of customer service and also provides general administrative support to other departments such as premium audit, premium accounting, and underwriting. The Customer Service Representative must exhibit a degree of competency, productivity, timeliness and accuracy, while exercising appropriate judgment and must also be a team player.   Key functions include but are not limited to: - Handle phone, email and live chat requests in a professional and courteous manner - Resolve insured, broker and claimant inquiries with exceptional customer service - Process premium audits & payments - Create payment histories - Assist callers with Company website and banking site login - Obtain necessary information to create a claim and perform data entry to setup new claims, create activity notes and search database for coverage - Send initial claim letters and forms to employers and injured workers - Collaborate with other team members when assistance is needed - Complete various related tasks and projects as assigned