Our rapidly-growing company is seeking an innovative and collaborative Vertical Marketing Manager to help define and execute the growth marketing strategies for Intrepid Direct’s verticals, including our restaurant, auto-aftermarket, gym/fitness studios, and last-mile delivery segments, in addition to other verticals we enter. We’ll count on you to learn the business from our employees, partners, and customers about their needs and facilitate organization-wide shared understanding (i.e. personas, journey maps, etc.). You will then coordinate with Sales team members to develop marketing programs and campaigns to effectively target each vertical’s unique customer persona.   This role will become the subject matter expert for each vertical and will collaborate with our Sales team, our Graphic Designer, and our Digital Marketing Manager to develop customer and prospect outreach strategies including website landing pages, email campaigns, sales collateral, social media posts, and tradeshow participation. In this position you will also collaborate with departments within our organization such as Customer Service, Claims, and Engineering, with the shared goal of redefining insurance to deliver a better customer experience   Key functions will include but not be limited to: - Champions projects for assigned vertical markets and facilitates cross-functional communication to ensure overall project and business success. - Work within the existing digital framework (website, social media, marketing automation, etc.) to plan the creation and manage impactful, targeted, and effective multi-channel, customer-centric marketing campaigns aimed at increasing awareness and driving lead generation. - Gather customer and market insights from aggregate campaign data to inform outreach strategies, increase customer conversions, and generate more qualified leads. - Provide tracking, measurement, and reporting on the metrics of marketing programs and expenses. - Work with the sales team to identify content required for customer-facing events (tradeshows, conferences, industry presentations, etc.) to enhance our presence, relevancy, and interaction with customers and prospects. - Manage strategic partnerships within each vertical, working with the sales team to evaluate future business development efforts. - Research and analyze information to identify new verticals and the potential demand for products and services, building out marketing programs as part of our go-to-market launch plans.

The Senior Technical Specialists primary job function includes efficiently and effectively handling litigated and non-litigated large severity and complexity-level, Commercial Auto, Hired Non-Owned Auto, and/or third-party general liability losses.    An ability to communicate both verbally and in written form in a prompt, courteous and professional manner is essential.   Customer Service - Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders.  - Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case. - Effective and timely communication with insureds, insured general counsel, and making exceptional customer service a top priority - Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options. Coverage - Analyzes and interprets policy language in conjunction with specific loss facts to reach appropriate coverage decisions. - Proactively communicates with internal and external stakeholders, including insured’s, regarding coverage decisions Data Integrity - Maintain discipline in securing and updating key information within the claim handling platform throughout the life of the claim. Reserving - Establishes and maintains appropriate initial and subsequent loss and expense reserves throughout the life of the claim.  - Act with urgency in collaborating with internal stakeholders regrading significant changes within claim reserving. Investigation - Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate. - Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts. Litigation - Manages litigated and complex claims. - Develop litigation plan with defense or coverage counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers. - Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. - Completing Large Loss notices as required - Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure. - Managing vendors involved with claim files, i.e. Independent Adjusters, Defense Attorneys, and Coverage Counsel Knowledge Transfer - Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense. - Share experience and deep knowledge of creative resolution techniques to improve the claim results of others. - Assist with coaching, training, and mentoring team members Industry Trends - Maintains current knowledge of insurance line, court decisions which may impact the claim function, current guidelines in the claim function, and policy changes and modifications - Attend professional and/or continuing educational seminars and classes

The WC Claim Director is a member of the claims team and has ownership of the WC Claim Product.  As a WC Claims Director at Intrepid, you will be responsible for cultivating and managing relationships – relationships between our Claim Handling Partners, our Internal Departments and most importantly, our valued customers.   You will help to develop, support and maintain innovative processes and procedures to drive results and address challenges specific to our franchise clients.  You will help answer claim related questions from policyholders, participate in claim reviews, assist in compliance related matters, participate in special projects and most importantly, make us better.   Key functions include but are not limited to:   Technical Excellence - Partners with Claim Account Executive in the preparation and delivery of Client Claim Reviews. - Owns Workers Compensation Medical Panels - Develop communication cadence to ensure key internal and external stakeholders’ awareness of Large Loss - Reviews and provides consultation on WC claim settlements and reserves at or above $250,000 - Responsible for designing and maintaining WC Claim Handling Guidelines - Maintain ownership and compliance to Reserving Best Practices - Serve as Worker’s Compensation Advocate for VIP Clients TPA Management Oversight - Proactively manage the day-to-day expectations with the Workers Compensation TPA Program - Promotes adherence to Claims Handling Standards through regular communication and facilitation of training with TPA - Responsible for ensuring timely and accurate reserving practices. - Develop Key Performance Indictors and dashboards to monitor claim handling trends - Conducts quarterly Workers Compensation Auditing of TPA, including communication to all stakeholders regarding claim outcomes Leadership - Reviews analyses, trends, or key insights monthly, quarterly and/or annually to assess Workers Compensation program performance against Key performance indicators. - Own Data Integrity - Partner with internal and external stakeholders in the review of Loss trends and Loss Control capabilities. - Acts as Technical resource for internal and external stakeholders - Partner with Sales and Marketing on delivery of Claims Value Proposition

The Senior Accounts Receivable Specialist is responsible for processing payments of direct and agency bill accounts.  This position reports to the AVP, Finance.   - Process payments for insureds - Respond to insureds emails and phone calls, researching issues and responding in a timely manner - Working up and tracking claim deductible invoices and payments - Follow up on rejected payments and NSF’s - Invoicing external policies and submitting invoices for payment - Maintains and updates customer files, including name or address changes as needed - Special projects as assigned by Management or supervisor

As a Senior Underwriter, you will work on new and renewal accounts in your targeted industries. Your book of business will have accounts with varying levels of premium size and technical complexity. Accounts can range in size from $5,000 to over $1M in premium. As a member on the Underwriting team, you will work closely with our sales, service, and actuarial teams to analyze and price Intrepid’s book of business. Don’t worry about getting bored in this position – you’ll also have the opportunity to work on projects, process improvements, product development, and researching new underwriting segment opportunities. You’ll like this job if… - You enjoy collaborating, but you feel comfortable making decisions independently - Your vocabulary does not include, “that’s how we’ve always done it” - You look for efficiencies, and are always trying to automate your redundant processes - You are tech savvy - You like finishing tasks, but you’ll get bored if you work on just one thing a day - You’re analytically minded, and love working with spreadsheets and the latest Underwriting tools Responsibilities - Underwrite accounts per letter of authority - new and renewal, with minimal direction - Profitably underwrite and manage their assigned book of business - Utilize various underwriting tools to determine acceptable risk characteristics, accurate classifications, insurance to value, develop pricing, etc. - Gain deep expertise in assigned industries - Execute underwriting strategy and follow established underwriting guidelines - Collaborate with our Sales, Client Services, and Underwriting Operations teams to enhance the customer experience - Contribute to the refinement of underwriting processes and workflows - Support Underwriting Director and VP of Underwriting on projects and product development - Contribute to the innovative processes at IDI - Owns aspects of mentoring and training new teammates

The Client Success Advisor will provide superior customer service to our clients for their Property and Casualty insurance needs.  The Client Success team is a cornerstone of how we will grow and service our clients in the future.  This position requires a broad skill set and a curious mindset with a desire to learn about our franchise customers, as well as the courage to challenge the old industry standard ways of working.   - Become an insurance expert in Intrepid Direct’s customer risk types - Work directly with prospects to provide initial quotes, renewal quotes, and ongoing daily service - Assist in marketing and prospecting - Work with urgency to complete customer requests - Partner with Underwriting department to assist in risk selection - Provide outstanding customer service with each customer contact point - Answer incoming customers calls, request for certificates, endorsements, and any other service needs - Manage account specific projects including but not limited to telematics implementation & monitoring - Visit accounts and attend conventions on an as-needed basis - Commitment to sustaining our high renewal retention rate - Document all interaction with customers and prospects in our management system for record keeping - Assist underwriting, sales, and IT to improve the customer experience - Assume other tasks and duties as assigned by management - Participate in organizational meetings on a regular basis - Attend professional and/or continuing educational seminars and classes

The Claims Representatives primary job function includes efficiently and effectively handling low complexity-level, Commercial Auto, Hired Non-Owned-Auto, and/or third-party General Liability losses.  This may include physical damage and bodily injury claims. An ability to communicate both verbally and in written form in a prompt, courteous and professional manner is essential.   Customer Service - Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders.  - Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case. - Effective and timely communication with insureds, insured general counsel, and making exceptional customer service a top priority - Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options. Coverage - Analyzes and interprets policy language in conjunction with specific loss facts to reach appropriate coverage decisions. - Proactively communicates with internal and external stakeholders, including insured’s, regarding coverage decisions Data Integrity - Maintain discipline in securing and updating key information within the claim handling platform throughout the life of the claim. Reserving - Establishes and maintains appropriate initial and subsequent loss and expense reserves throughout the life of the claim.  - Act with urgency in collaborating with internal stakeholders regrading significant changes within claim reserving. Investigation - Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate. - Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts. Evaluation and Resolution - Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure. - Managing vendors involved with claim files, i.e. Independent Adjusters, Defense Attorneys, and Coverage Counsel Knowledge Transfer - Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense. - Share experience and deep knowledge of creative resolution techniques to improve the claim results of others. - Assist with coaching, training, and mentoring team members Industry Trends - Maintains current knowledge of insurance line, court decisions which may impact the claim function, current guidelines in the claim function, and policy changes and modifications - Attend professional and/or continuing educational seminars and classes