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Are you passionate, demonstrate a sense of urgency, and love a fast-paced team environment and a collaborative team player with a keen attention for detail and want to contribute to the overall success of a team? Are you a quick learner and have a strong desire to learn new skills? When faced with obstacles are you calm under pressure and pro-actively seek the best resolutions for your immediate team and business. Are you self-motivated, able to multi-task and can quickly and efficiently respond to support inquiries?
We are looking for a strategic partner who works with the Operating Unit Leadership to align and support the execution of the talent strategy and operating unity strategic initiatives. This role works closely with Leadership and Group HR to consult, provide advice and guidance as it relates to talent-related activities including but not limited to: recruitment and selection, staff retention, performance management, talent development, compensation planning and employee relations.
The HR Business Partner fulfills the primary responsibilities of the role by executing the following duties and tasks:
- Consults and counsels with leaders on performance management, talent development, salary administration, succession planning, recognition, training gaps, employee relations, employee conduct, etc.
- Guides and coaches leaders through actions related to formal disciplinary procedures, jointly determines appropriate course of actions; reviews and provides suggestions for performance improvement plans; and ensures legal compliance with aid of legal counsel when necessary
- Proactively identifies areas for process improvement, innovation, and opportunities for efficiency and synergy
- Partners with management to improve employee engagement and increase productivity and retention, this includes coordination of community or company events, e.g.
- Confers with leaders to identify staffing needs, job specifications, job duties, qualifications, skills and competencies
- Partners with recruiting on internal and external recruitment efforts for all positions
- Partners with hiring managers to ensure proper department on-boarding tasks including: 30/60/90 day reviews, survey analysis, etc.
- Partners with the hiring manager to ensure required timely completion of new hire I-9’s; and finding alternative sources to complete new hire’s I-9 for off-site/remote/employees. Updating I-9 verifications in HireRight as required.
- Assists in the development and delivery of management and/or employee training sessions related to strategic initiatives, performance management, employee engagement, succession planning, etc.
- Actively researches, creatively designs and implements effective methods to educate, enhance performance and recognize performance; advising and collaborating on the development and administration of recognition programs with Group HR
- May lead or participate in special and/or cross-functional project teams related to Company and/or TCR strategic initiatives
- Identifies, evaluates and resolves employee relations issues such as employee complaints, harassment allegations and civil rights complaintsAdditional duties as assigned
- Conducts, Analyzes and reports on trends related to employee relations activities; Reviews exit interviews to analyze reasons for separation and to identify trends
- Assists employees with developing personal strategies or action plans related to the workplace, e.g., career development, performance improvement, peer/manager conflict, communication, etc.
- Administers initial and ongoing Visa and Immigration requirements
- Administers one – time – payments in Workday including: Sign On Bonus/Severance/Tuition Reimbursements
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The operations leader will drive operations and innovation activities across all regions, states and leaders. Using strong business acumen, oversees all operations that connect to or through the Chief Underwriting Officer including disciplines of Underwriting, Business Development, Risk Management, Analytics & Advanced Actuarial, Claims, IT, and overall Company operations. Drives change management implementations for the regions in underwriting and business development.
Essential Duties & Responsibilities
Plans, directs and executes the company’s vision by ensuring best practices are established, shared and utilized. Recommends refining existing operations to ensure consistent and coordinated outcomes. Ensures that continuous improvement processes are executed to support the achievement of business results and most importantly continued efficiency improvements and expense reductions. Indirect leadership of cross functional teams will be expected.
Leads innovation through all stages; research, development and deployment for all Underwriting and Risk Services functions. Understands and employs cutting edge technology and competitive intelligence to better position CWG in the market. Leads the development and deployment of vendor tools. Leads the change management planning, deployment and communications for innovative and new roll outs in underwriting and risk management.
Works in conjunction with the research and development product team to execute and implement new products (for all lines, including Ag) and go-to-market strategies into the marketplace. Will be the key leader in the change management process, from planning, developing, to execution and roll out.
Develops and maintains relationships with other Berkley operating units to capitalize on business opportunities and efficiencies. Demonstrates successful collaboration with business development teams and other Berkley operations.
Assists with coordination and influences company’s trade affiliation and penetration. Provides feedback and oversite for agency meeting venue, agenda, etc.
Fosters a positive environment by modeling cultural expectations.
Attracts, coaches and develops talent.
Performs other related duties as assigned by management.
Supervisory Responsibilities
No direct supervisor responsibilities
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Summary
The Marketing Specialist will exemplify entrepreneurial spirit and creativity. This position will be the point of contact with our vendor marketing firm and be responsible for items such as leading and developing innovative ideas and concepts surrounding our brand; go-to-market strategies; agent and customer on-line experiences. This will consist of but not be limited to brand communication and clarity; market penetration strategy, digital advertising and web design; and graphic design needs. This leader will work closely with the Business Development teams and other Senior Leadership Team members as an internal consultant and business partner. They will use strong analytical skills to interpret data to make recommendations to optimize and maximize the company’s marketing potential to both internal and external stakeholders
Essential Duties & Responsibilities
Serves as primary point of contact with vendor marketing firm. Collaborates with marketing firm to lead, design, and execute marketing campaigns in support of marketing strategies aligned to specific business needs including the following:
· Go to market strategies (for both agent and customer segments)
· Brand awareness, effectiveness, and optimization
· Agent and customer on-line experiences, including all digital experiences
· Customer acquisition strategies for business development
Develops, coordinates and delivers clear effective messaging that differentiates CWG products in the marketplace.
Uses strategic thinking and analytics to problem solve and enhance position in the marketplace.
Researches competitive intelligence opportunities in the marketplace. Stays attuned to relevant market conditions and trends in order to drive effective messaging and tactics to targeted audiences. Works to create, design, and implement new ideas within CWG.
Analyzes and evaluates historic and current performance of marketing campaigns. Reviews various data sources to identify best performing campaigns and success as compared to established KPI’s. Makes recommendations to enhance, revise and automate future campaigns.
Supports and shapes CWG’s public and community relationships and affairs (as supported by vendor).
May provide project management leadership.
Performs other related duties and projects as assigned by management.
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Summary
Processes incoming and outgoing mail using automated mailing equipment for Continental Western Group
(CWG) and other Berkley entities according to established procedures, guidelines and productivity standards.
Assembles and prepares insurance documents for mailing. Provides backup support for reception by
answering and directing calls received on a multi-line switchboard. Greets and directs on-site visitors.
Essential Duties & Responsibilities
Collects, sorts and prepares outgoing mail including agent mail, direct mail, certified mail, checks, United
Parcel Service (UPS) and FedEx shipments, and other postal packages. Uses automated mailing equipment to
prepare, process, weigh, and meter items. Reviews appearance of all outgoing mail. Maintains certified mail
records and reconciles proof of mailing on a daily basis. 50%
Opens and sorts inter-office and in-bound mail from the U.S. Postal Service, UPS, FedEx, etc. according to
destination and type. Distributes mail throughout facility according to established schedule. 15%
Assembles computer-generated insurance policies, billing statements, policyholder notices and cancellation
notices and prepares for mailing. 15%
Provides backup support to reception by answering and directing calls received on a multi-line switchboard.
Pages or transfers call to voice mail when staff is unavailable. Greets visitors, determines nature of business
and announces visitors to appropriate staff. Monitors visitor access and issues security badges when required.
10%
Maintains and updates agency and field staff name and address information in various business systems. 5%
Conducts training of new mail center staff and performs variety of support functions and backup for print
operations and scanning as needed. 5%
Performs other related duties as assigned by management.