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The Assistant Vice President-Risk Control provides strategic direction, coordination and evaluation of the entire Risk Control function. Proactively participates with the senior management team and functional department staff in developing and executing strategic plans to meet business objectives. Leads all strategic business processes and supporting programs that identify, measure, and monitor risks and exposures for Claims and Underwriting departments. Additionally, this position is charged with balancing resources across operating departments for Field Operations and Technical Services, as required and productivity standards dictate.
Creates a positive work environment between all functional areas of the organization and closely coordinates with the leadership of the Underwriting and Claims functional areas to ensure enterprise alignment and strategy. An important aspect of this role is the design and maintenance of the enterprise system that supports all Risk Control functions, including reporting, productivity and balancing resources among various departments and operating units in accordance to demand.
- Responsible for key deliverables to the senior leadership team such as management reporting of risk assessments, development and implementation of appropriate and improved policies, procedures, productivity measures and quality measures. Additionally, directs special projects and investigative studies for both the Field Operations and Technical Services areas to continuously improve the expertise, service delivery approach and organization within the industry.
- Directly responsible for achieving annual budget, managing expenses, FTE and productivity. Assists with developing and is responsible for achieving the annual business plan through the selection, development, mentoring, and retention of talent. Provides frequent and specific constructive feedback to staff. Provides technical advice, direction and mentoring to staff.
- Through others, manages geographic and line of business mix to develop a sound book of business and achieve profitability objectives; ensuring delivery of timely, high quality and profitable products and services throughout the portfolio.
- Oversees relations with the appropriate regulatory agencies and ensure awareness and compliance of all regulations.
- Advises at senior level on Risk Control issues relating to on-going and future operational issues throughout the organization.
- Directs the management of vendor performance and relationships.
- Plans, allocates and manages financial budget by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility.
Directly manages staff within the Risk Control Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Accepts, retains and prices agribusiness insurance risks of significant size or technical complexity in accordance with established underwriting guidelines and within delegated authority level. Manages book of business to achieve profitable growth objectives by properly classifying and pricing risks; building strong internal and external business relationships; analyzing competitive marketing data, and developing, implementing and monitoring action plans as appropriate. Serves as the point of contact for assigned agencies and is responsible for the agency relationship. Serves as technical underwriting resource to staff and facilitates the placement of facultative reinsurances as needed.
- Assesses new commercial agribusiness insurance risks and determines accurate classification of business, policy contract forms and pricing of risk. Works within broad limits and authority on commercial underwriting accounts of significant size or high technical complexity. Evaluates property (COPE) information, liability exposures, fleet and safety programs, loss history, financial reports, risk control reports, etc. Accepts and prices risk in accordance with established underwriting guidelines and within delegated authority level.
- Reviews renewal accounts by examining business operations, classification, contract forms and loss activity. Determines if account is an acceptable risk or if it will be non-renewed. Determines price in accordance with established underwriting guidelines and within delegated authority level. Reviews accounts and endorsement requests exceeding Senior Underwriter, Underwriter or Underwriting Assistant’s authority level and takes appropriate procedural action.
- Develops, expands and/or enhances agency relationships to promote profitability and growth of new business and the retention of existing business. Travels and meets with agents and customers to enhance business relationships. Educates agency staff on pricing, product set and risk selection philosophy. Participates in the agency management process. Assesses the strengths and weaknesses of agencies and assists them in achieving the mutual goal of sustained profitable growth.
- Identifies new business opportunities from the agency force to assess, quote, inspect and accept. Collaborates with Underwriting team, Risk Control, Claims, IT and Senior Management to create strong agency partnerships and build a profitable book of business. Effectively manages book of business to achieve established profitability, growth and retention goals.
- Serves as a technical underwriting resource to underwriting staff and agents regarding products, coverages and rating procedures. Provides professional development knowledge and guidance to Senior Underwriters, Underwriters, Underwriting Assistants and other functional areas.
- Identifies and handles accounts that require placement of facultative reinsurance and facilitates placement through W.R. Berkley Corporation approved markets.
The Risk Control Managing Consultant is the highest level individual contributor field position within the Risk Control organization. The role is highly visible to our largest accounts, agents and programs. Incumbent will consult, coordinate services and evaluate commercial operations across a broad spectrum of large risks. Frequently interacts with owners, managers, employees, agents and underwriting to determine the type and level of exposures present and controls needed. Determines customer’s ability to control the exposures by gathering information through physical surveys, program audits, loss history analysis, comparison to industry standards and customer interviews. Provides training, mentoring, specialized technical advice and counsel to staff on service planning and stewardship. Assists underwriting with risk selection and ongoing account management.
- Manage the risk control process on large account acquisition, renewal and service across the spectrum of assigned risks, and programs. Facilitate and coordinate cross-functional account stewardship activities to ensure stewardship best practices are met.
- Survey commercial operations for property, liability, workers compensation and business auto hazards and controls. Evaluate physical conditions, safety practices, and hazardous situations according to knowledge of consensus standards, established underwriting guidelines and governmental regulations. Leverages Safety experience and technical expertise to report on large or complex operations. Observes business operations and management practices to determine safety issues and hazards. Analyzes history of incidents and evaluates scenes of accidents to determine root causes and to consult in development of accident prevention programs. Measures insured area(s), calculates frontage, records description and amount of stock, and photographs or drafts scale drawings of properties to identify factors affecting risk acceptability and insurance premiums.
- Prepares timely service plans, written reports and correspondence of findings and recommendations for risk improvement.
- Consults with insured in regard to activities and programs to control losses and improve safety. Confers with employees of insured, provides informational materials and conducts training as needed to induce compliance with safety standards, codes and regulations.
- Prepares and assists in the completion of assigned file audits utilizing the internal toolkit audit system. Provides training, mentoring, specialized technical advice and counsel to internal staff regarding regulations, hazards and controls associated with area(s) of expertise.
- Serves as a Stewardship and Service Subject Matter Expert to the largest accounts.
- Position will not have direct reports
- Position can be worked remotely T
The Underwriting Director will lead an assigned team within the Underwriting Department to support the company’s business plan goals of profitability, managed growth and enhanced competitive advantage and to ensure that professional and prompt underwriting service is provided to customers.
- Recruits, trains, challenges, motivates and mentors underwriting staff to assure excellence in customer service, quality, profitability and productivity. Leads and utilizes team meetings to share information and solicit input from staff. Serves as technical underwriting resource to team.
- Provides product development support and research, workflow efficiencies, and best practices for the Underwriting Department.
- Helps the underwriting team assess new and renewal middle-market food and commercial agribusiness insurance risks and determines accurate classification of business, policy contract forms and pricing of risk through referrals per Letters of Authority.
- Works within broad limits and authority on commercial underwriting accounts of significant size or high technical complexity.
- Monitors and analyzes underwriting production metrics including but not limited to loss experience, agency performance, identifying trends and analyzing competitive marketing data.
- Collaborates closely with other functional areas of Business Development, Risk Control, Claims and IT to accomplish goals and projects that will help build and maintain a profitable book of business.
The Claims Client Services Manager will help maintain business relationships with current clients and assist in the on-boarding process of new clients. The Client Services Manager will help our clients to better understand the full potential of our services and products and act as liaison between the client and the Berkley Agribusiness Claims team. Position can be remotely located.
Essential Duties & Responsibilities
- Onboarding new clients by establishing themselves as point of contact and meeting with client to understand their business as well as claims service needs. Ability to set up system portal for access to claims information, discuss claims structure and address questions and concerns. Create client specific claims handling instructions for use by team in servicing accounts, seek agreement of claims, implement and follow up with customer in a proactive manner. For Loss Sensitive/Alternative Risk accounts, evaluate claims history to determine size and spend of client claims loss fund
- Build and solidify relationships with key clients and brokers by serving as a single point of contact for claim service needs. Effectively communicate Berkley Agribusiness Claims value proposition by coordinating with Underwriting and Business Development in support of acquisition of new business. Communicate claim handling philosophy/guidelines/services with brokers and agents by engaging customers and brokers to seek feedback on service offerings and satisfaction level. Evaluating and escalating claims level issues to the proper Claims leader as appropriate
- Participate and/or coordinate client stewardship by planning, coordinating, facilitating and conducting client claim reviews in a proactive manner in accordance with agreed service standard and client handling instructions. Evaluate and update existing claims special handling agreements, seek agreement of claims, implement and follow up with customer in a proactive manner. For Loss Sensitive/Alternative Risk accounts evaluate internal historical spend to determine adequacy of individual client claims loss fund.
- Research industry trends and service standards to ensure Berkley Agribusiness claims service offerings are in a market setting position. Collaborate with claims team to recommend service improvements and product offerings. Create and maintain claims data reporting and industry benchmarking tools for client and broker use.