As a Claims Team Lead, you will be responsible for the administrative and technical supervision of a team of workers’ compensation claims professionals. We’ll look to you for staff training, development, and performance management; to monitor claim handling activities; and provide technical and jurisdictional specific direction and feedback to ensure timely and accurate investigation and adjudication of claims to produce quality outcomes. - Supervises all technical aspects of claims including coverage investigation, disability benefits management, medical management, file management, litigation management, subrogation, reserving and settlement. - Provides team with technical training and claims handling guidance and direction - Reviews reserve and settlement amounts over the Claims Representative authority level for approval - Ensures claims are clearly and adequately documented, and ensures claims data is captured and coded correctly within the claims management software system - Provides team support, leadership and motivation to promote a high level of performance - Establishes team performance goals and objectives in alignment with business plans - Directs team toward the achievement of established goals and objectives - Performs claims quality reviews in compliance with audit requirements and quality standards on a monthly and quarterly basis - Identifies and alerts senior management to claims trends or issues - Resolves escalated policyholder and claimant issues related to specific claims - Conducts regular coaching and performance feedback discussions - Establishes performance and career development plans in collaboration with team members, management & HR - Assures claims representatives are properly licensed or certified in assigned jurisdictions - Partners with HR and management on engagement strategies to improve employee engagement, job satisfaction, and create a psychologically safe work environment - Administers all company personnel policies and addresses and resolves personnel matters with the support of management and HR - Conducts interviews of prospective claims representative candidates and provides feedback to assist senior management with hiring decisions - Maintains and demonstrates knowledge of the Workers’ Compensation Act, adjudication process, and regulatory compliance framework in assigned jurisdictions - Attends and participates in claim file reviews with senior management and defense attorneys - Coordinates and leads special projects or processes as assigned by senior management - Continuously strives to improve our product and business results through innovation - Obtain and maintain adjuster license in multiple jurisdictions

The Operations Manager will align and support the organization’s processes, systems and strategic goals while working cross functionally on initiatives to drive our internal and external customer experience.   This roll will lead data driven decisions regarding the strategy of our operations team. The operations manager will lead leaders of people and professional level individual contributors. The role is responsible for quality assurance oversight and the successful delivery of company projects. This includes regular review of functional team’s workflows and effectiveness while working with business analysts to identify data needs to deliver on our brand promise.   An Operations Manager fulfills the primary responsibilities of the role by executing the following duties and tasks: - Managerial oversight of operations and business analyst teams to align, support and enhance operational processes and workflows across all functions of the company. - Lead teams to proactively review and analyze data to identify areas for process improvement, innovation, and opportunities for operational efficiency and constructive collaboration. - Provide timely coaching and feedback and conduct crucial conversations to drive and manage individual and team performance. - Collaborate with department leaders and team members to establish annual goals and create individual development plans. - Assess talent, identify development and training opportunities, and conduct regular coaching and feedback meetings to enable the team to deliver on established goals. - Assist department leadership with short and long-term strategic planning. - Develop, recommend, and implement strategic department initiatives in collaboration with department leadership. - Formulate and deliver professional communication to vendors, agencies, and other stakeholders. - Communicate status of team performance and progress of special tasks and projects to key stakeholders and senior leadership and collect feedback to improve results. - Actively research, creatively design and implement effective methods to educate and develop the operations teams. - Partner with HR and leadership team to execute on our talent management strategies to increase employee engagement, drive performance and foster a psychologically safe environment. - Lead teams that collaborate across various company functions such as finance, data, and claims to identify and implement operational best practices. - Annual review and oversight of the operations budget including expense budget of direct reports and team. - Own the resolution of escalated business situations with both internal and external customers. - Demonstrate a deep understanding of the BerkleyNet business operations and systems. - Lead or participate in special and/or cross-functional project teams related to company strategic initiatives.

As a Senior Claims Representative, you will be responsible for the investigation, evaluation, mitigation and resolution of an inventory of lost time and catastrophic workers’ compensation injury claims in multiple jurisdictions. - Investigate workers’ compensation claims by interviewing injured workers, witnesses, and policyholders to verify coverage and determine compensability and benefits due - Calculate and set timely financial reserves and proactively manage reserve adequacy throughout claim lifecycle - Record and code injured worker demographics, job information and accident information in company’s claims management system and files necessary forms with state regulatory agencies - Issue timely payments to injured workers, medical providers and service vendors - Coordinate and actively manage medical treatment of injured workers to ensure timely rehabilitation - Negotiate settlements of claims within designated authority with injured workers and attorneys - Serve as the team’s subject matter expert of the Workers’ Compensation Act, adjudication process, and regulatory compliance framework in assigned jurisdictions - Identify and manage subrogation, Second Injury Fund and joint coverage recovery opportunities - Regularly communicate claim activity and status updates to policyholders, injured workers and other interested parties in a professional, thoughtful and tactful manner - Notify management and develop reports for large exposure claims and comply with reinsurance reporting requirements - Manage the claims litigation process to ensure timely and cost-effective claims resolution - Monitor the expenses and effectiveness of managed care and investigation vendors - Periodically travel to attend hearings, conferences and training sessions - Attend and participate in claim file reviews with management and defense attorneys - Coordinate and lead special projects or processes as assigned by management - Assists with oversight and supervisory duties when the team supervisor is unavailable or as assigned by supervisor - Support management with training and staff development - Support management with vendor management activities - Continuously strives to improve our product and business results through innovation

As an Actuary, you’ll work directly with the Managing Actuary and own broad range of responsibilities including reserve reviews, rate reviews and rate filing support, premium calculations, predictive modeling and presenting actuarial analyses to company leadership to empower business decisions. - Own responsibility for substantial portions of actuarial analyses, such as reserving, rate reviews & premium calculations - Perform actuarial research, statistical analyses and mathematical calculations - Develop solid data feeds to support data science and actuarial initiatives - Efficiently analyze data through actuarial tools and AI methods - Automate repetitive tasks - Present analyses to company leadership

As a Senior Claims Representative, you will be responsible for the investigation, evaluation, mitigation and resolution of an inventory of lost time and catastrophic workers’ compensation injury claims in multiple jurisdictions.   - Investigate workers’ compensation claims by interviewing injured workers, witnesses, and policyholders to verify coverage and determine compensability and benefits due - Calculate and set timely financial reserves and proactively manage reserve adequacy throughout claim lifecycle - Record and code injured worker demographics, job information and accident information in company’s claims management system and files necessary forms with state regulatory agencies - Issue timely payments to injured workers, medical providers and service vendors - Coordinate and actively manage medical treatment of injured workers to ensure timely rehabilitation - Negotiate settlements of claims within designated authority with injured workers and attorneys - Serve as the team’s subject matter expert of the Workers’ Compensation Act, adjudication process, and regulatory compliance framework in assigned jurisdictions - Identify and manage subrogation, Second Injury Fund and joint coverage recovery opportunities - Regularly communicate claim activity and status updates to policyholders, injured workers and other interested parties in a professional, thoughtful and tactful manner - Notify management and develop reports for large exposure claims and comply with reinsurance reporting requirements - Manage the claims litigation process to ensure timely and cost-effective claims resolution - Monitor the expenses and effectiveness of managed care and investigation vendors - Periodically travel to attend hearings, conferences and training sessions - Attend and participate in claim file reviews with management and defense attorneys - Coordinate and lead special projects or processes as assigned by management - Assists with oversight and supervisory duties when the team supervisor is unavailable or as assigned by supervisor - Support management with training and staff development - Support management with vendor management activities - Continuously strives to improve our product and business results through innovation - Obtain and maintain adjuster license(s) in assigned jurisdictions

As a Business Development Rep, you will work closely with our Business Development, Marketing and Underwriting teams to drive new and renewal business, streamline complex service requests, and assist with distribution relationship management. As a go-to resource for agents and our field business development team, you will be a go-to team member to solve challenges as they arise and deliver on our “Ridiculously Fast. Amazingly Easy.” brand promise. Your expertise and delivery will be key to building goodwill as you develop a thorough understanding of each agency – gaining insight into the team members and the value BerkleyNet brings within their organizations. This knowledge will allow you to streamline interactions, resolve or prevent customer pain points, and write profitable business using your UW authority. You will spend time in the data to identify agency, state, and other trends to uncover opportunities.   - Cultivate a deep understanding of what drives insurance (especially workers comp) profitability, as well as how our business operates - Support the needs of our business development, marketing and underwriting teams, consistently delivering our “Ridiculously Fast. Amazingly Easy.” brand promise - Develop strong relationships within our distribution network, delivering solutions that are mutually beneficial - Actively and strategically pursue & retain profitable business opportunities - Quickly assess problems or issues, then identify, execute and communicate solutions - Work across all functional areas of the company to drive profitable results and demonstrate a balanced view when evaluating production and profit opportunities - Use various components of company data to formulate effective decisions, drive priorities and influence/evaluate desired results and identify new opportunities - Communicate clearly, proactively, and professionally with all stakeholders, both external and internal - Assist with agency planning, budgeting, and goal setting - Take an active and participative role in the planning and handling of agency visits - Learn our online tools/applications and be able to effectively train users and educate on the value of these tools, as well as assist with ongoing development of training tools and use cases based on internal/external feedback - Consistently identify opportunities to improve our customer experience and operations - Develop a deep technical knowledge of WC and effectively communicate that to our agents as well as internally. We are experts in our field. - Develop effective communication & relationship-building skills to deliver clear, actionable messaging externally and internally - Deepen your sales strategy knowledge and skills through internal and external resources - Work with an innovative mindset to foster needed change or enhancement of our approach

As an Operations Team Lead, you will apply advanced business and workflow knowledge to manage support the organization’s functional and operational initiatives.    You will be responsible for the leadership, development and results of the organization’s operational support to include production, finance, premium audit and compliance. We’ll rely on you to analyze data to identify issues and opportunities to improve processes and product, and to generate and implement solutions.   You will also work closely with managers and directors to align and support department operations and goals, and to execute on department strategy.   As an Operation’s Team Lead, you will fulfill the primary responsibilities of the role by executing the following: - Supervisory oversight and leadership of a team of operations analysts and associates to align day-to-day support and enhancement of operational processes and workflows across all functions of the company - Facilitate and oversee day-to-day department process and operational workflows, and set day-to-day operational objectives for team - Proactively review and analyze data to identify areas for process improvement, innovation, and opportunities for operational efficiency and synergy - Collaborate and work closely with our Data and Business Analysts teams to foster ideas to improve efficiencies with our processes and product, and assist in prioritizing project work - Provide timely coaching and feedback, and conduct crucial conversations to drive and manage individual and team performance - Assess talent, identify development and training opportunities, and collaborate with employees and department leaders to establish annual goals and create individual development plans - Partner with HR and leadership team to execute on our talent management strategies to increase employee engagement, drive performance and foster a psychologically safe environment - Address and resolve escalated business issues with both internal and external customers - Assist Operations Manager and Director with development and implementation of strategic organizational initiatives - Communicate status of team performance and progress of special tasks and projects to department and senior leadership - Collaborate with department leadership to identify training needs - Demonstrate a deep understanding of the BerkleyNet business and procedures - May lead or participate in special and/or cross-functional project teams related to company strategic initiatives - Assist in review and planning of annual department budgets

As Controller, you will be responsible for developing a strong Finance team while coordinating multiple processes, leading in the development and execution of department strategy and fostering innovative thinking from our team. - Take full ownership of monthly financial statements and quarterly reporting analyses to ensure that variances from Plan are appropriately researched, documented, and communicated while providing proactive solutions for risk areas. - Oversee all reporting and operational functions to ensure compliance with internal control requirements. - Utilize current data resources and create ad hoc analyses to evaluate trends in financial results and operational performance for data-driven decisions. - Demonstrate solid business acumen and analytical expertise to coordinate and lead the development and execution of department strategy. - Partner with HR and leadership to execute talent management strategies to maximize employee performance and foster a highly engaged and psychologically safe work environment. - Foster innovative thinking and support teams across the organization to create new ideas and ways of working. - Proactive identification of areas of risk in financial reporting or operational activities, clear communication of the risks, and timely proposed solutions. - Set high standards of performance for self and/or others; take ownership for work objectives; initiates, focuses, and monitor the efforts of self and/or others toward the accomplishment of goals; proactively take action and go beyond what is required. - Assist with annual budget preparation and ongoing budget variance analyses throughout the year. - Encourage and ensure communication among all levels within the department to facilitate staff development and clear understanding of department strategy. - Build relationships across the organization and demonstrate ability to think strategically.

As an Underwriter, you will apply practical knowledge to make risk bearing decisions on behalf of the company. You will work closely with team leads and managers to execute underwriting activities that align and support the company’s underwriting strategy. You will also be responsible for completing various underwriting operations tasks, and identifying and implementing solutions to support and uphold our brand promise of delivering a “Ridiculously Fast, Amazingly Easy” customer experience.   As an Underwriter, you will fulfill the primary responsibilities of the role by executing the following: - Review and evaluate new and renewal workers compensation accounts to determine approval or denial of risks - Effectively determine premium rate in alignment with our new business and retention plan goals - Manage your daily responsibilities and competing priorities to be accountable for delivering results - Complete data analysis to drive results and improve efficiencies and quality in processes and product offerings - Generate and present data metric driven solutions to underwriting business problems - Identify issues and thoroughly vet the scope of the issue to determine action plan for resolution - Lead or participate in cross-functional project teams - Regularly communicate progress of project work to the department and company leadership team - Partner with department leadership to focus on resource development and allocation for various projects - Assist leadership where needed in department planning and budgeting process