The Customer Service Representative is responsible for learning company policy and procedure in relation to policy administration and claims first notice of loss. This representative provides a high level of customer service and also provides general administrative support to other departments such as premium audit, premium accounting, and underwriting. The Customer Service Representative must exhibit a degree of competency, productivity, timeliness and accuracy, while exercising appropriate judgment and must also be a team player.   Key functions include but are not limited to: - Handle phone, email and live chat requests in a professional and courteous manner - Resolve insured, broker and claimant inquiries with exceptional customer service - Process premium audits & payments - Create payment histories - Assist callers with Company website and banking site login - Obtain necessary information to create a claim and perform data entry to setup new claims, create activity notes and search database for coverage - Send initial claim letters and forms to employers and injured workers - Collaborate with other team members when assistance is needed - Complete various related tasks and projects as assigned