The Client Success Advisor will provide superior customer service to our clients for their Property and Casualty insurance needs.  The Client Success team is a cornerstone of how we will grow and service our clients in the future.  This position requires a broad skill set and a curious mindset with a desire to learn about our franchise customers, as well as the courage to challenge the old industry standard ways of working.   - Become an insurance expert in Intrepid Direct’s customer risk types - Work directly with prospects to provide initial quotes, renewal quotes, and ongoing daily service - Assist in marketing and prospecting - Work with urgency to complete customer requests - Partner with Underwriting department to assist in risk selection - Provide outstanding customer service with each customer contact point - Answer incoming customers calls, request for certificates, endorsements, and any other service needs - Manage account specific projects including but not limited to telematics implementation & monitoring - Visit accounts and attend conventions on an as-needed basis - Commitment to sustaining our high renewal retention rate - Document all interaction with customers and prospects in our management system for record keeping - Assist underwriting, sales, and IT to improve the customer experience - Assume other tasks and duties as assigned by management - Participate in organizational meetings on a regular basis - Attend professional and/or continuing educational seminars and classes

The Claims Analyst role is responsible for establishing commercial automobile, property, workers compensation and general liability claims. In addition, the Claims Analyst will assist in developing and maintaining impeccable documentation standards for SOX compliance. This position helps to work with our customers to solve problems, participate in projects to help the department evolve, and most importantly, make Intrepid better.   Claims Operations - Newly Reported Claim Triage, Set Up and Assignment. This includes understanding coverage application and interacting with external customers to secure additional facts of loss. - Maintain a processing accuracy of 99% or better which includes effectively and efficiently triaging claims to the appropriate team members. - Review customer inquiries and, when appropriate, seek out answers and solutions using experience, department resources and research.  Respond and/or provide solutions accordingly. - Lead CMS compliance initiatives, in partnership with the claim leadership team. - Serve as the claims point of contact for the OU’s Operations Team which includes triaging requests and respond with urgency to Ops needs while looping in management when necessary - Translate departmental needs into solutions through collaboration with internal departments, other operating units, Berkley resources and external vendors - Write, Edit and Maintain Claims Department Operational Standards on Confluence - Serve as the subject matter expert for Claim System needs and issues, collaborating with the System Admin Team when necessary and keeping the department apprised. - Manage business processes, data analysis and reporting metrics by utilizing reporting applications to produce ad hoc reports, design and create department metrics, with support of claims team. - Manage the execution of the corporate quality assurance programs, including best practice and claims reviews - Independently implement corporate strategic objectives as they pertain to claims operations   Vendor Management - Manage vendor relations, contract language, terms and pricing. Work closely with in-house legal counsel and Medical Director when necessary.  Vendors/contracts may include: structured settlements brokers, MSA vendors, bill negotiation vendors, PBM vendors, DME vendors, etc. - Manage IDI Vendor Documentation on Confluence, keeping detail current and ensuring all vendors are accounted for in WRB’s TPRM system   Compliance - Lead special projects to strengthen the company's compliance program and mitigate compliance exposures. - Knowledge of regulatory/statutory guidelines including but not limited to Department of Insurance and SOX Compliance - Develop, communicate, and ensure compliance with corporate policies and procedures.

The ideal candidate is someone who is a lifelong learner, enjoys trying to find defects and opportunities for improvements and isn’t afraid to take the challenge to try to “break” solutions. What you’ll be learning and doing: - Convert manual test cases to automated tests using Cypress - Participate in refinement and planning meetings to understand upcoming changes and impacts they may have on existing test cases - Develop new test cases based on feature development - Follow existing documented processes and look for more efficient ways to accomplish desired outcomes - Ability to document and explain steps to reproduce any defect found - Report and escalate blockers - Participate in test case peer reviews Details you want to know:   The ideal candidate is interested in a career in quality and automation, will be available part-time during the school year during office hours Monday – Friday (approximately 10-20 hours/week and full time during the summer (up to 35 hours per week).

Want to be a part of a rapidly growing innovative company? Intrepid Direct Insurance is associated with the W.R. Berkley Corporation, which is a Fortune 500 company rated A+ by the largest credit rating agency: A.M. Best.  In this company you will have a small company feel with a big company’s support, reputation and resources. Our vision keeps the employees at the focus, ensuring a top experience. Be a part of something new.   Do you love providing top tier customer service? Are you hard working and possess a curious mind? Yes! Intrepid is looking for someone like you for our Claims department. This position is responsible for working with our policyholders effectively and efficiently on low complexity level; Commercial Auto, Hired Non-Owned Auto, and/or third-party General Liability losses. What you’ll be doing: - Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders. - Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case. - Effective and timely communication with insureds, insured general counsel, and making exceptional customer service a top priority - Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options. - Analyzes and interprets policy language in conjunction with specific loss facts to reach appropriate coverage decisions. - Proactively communicates with internal and external stakeholders, including insured’s, regarding coverage decisions - Maintain discipline in securing and updating key information within the claim handling platform throughout the life of the claim. - Establishes and maintains appropriate initial and subsequent loss and expense reserves throughout the life of the claim. - Act with urgency in collaborating with internal stakeholders regrading significant changes within claim reserving. - Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate. - Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts. - Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure. - Managing vendors involved with claim files, i.e. Independent Adjusters, Defense Attorneys, and Coverage Counsel  

Want to be a part of a rapidly growing innovative company? Intrepid Direct Insurance is associated with the W.R. Berkley Corporation, which is a Fortune 500 company rated A+ by the largest credit rating agency: A.M. Best.  In this company you will have a small company feel with a big company’s support, reputation and resources. Our vision keeps the employees at the focus, ensuring a top experience. Be a part of something new.   Do you love providing top tier customer service? Are you hard working and possess a curious mind? Yes! Intrepid is looking for someone like you for our Claims department. This position is responsible for working with our policyholders effectively and efficiently on low complexity level; Commercial Auto, Hired Non-Owned Auto, and/or third-party General Liability losses. What you’ll be doing: - Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders. - Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case. - Effective and timely communication with insureds, insured general counsel, and making exceptional customer service a top priority - Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options. - Analyzes and interprets policy language in conjunction with specific loss facts to reach appropriate coverage decisions. - Proactively communicates with internal and external stakeholders, including insured’s, regarding coverage decisions - Maintain discipline in securing and updating key information within the claim handling platform throughout the life of the claim. - Establishes and maintains appropriate initial and subsequent loss and expense reserves throughout the life of the claim. - Act with urgency in collaborating with internal stakeholders regrading significant changes within claim reserving. - Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate. - Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts. - Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure. - Managing vendors involved with claim files, i.e. Independent Adjusters, Defense Attorneys, and Coverage Counsel This role will be based in our Overland Park, KS office location.  We offer a hybrid work schedule with 3 days in the office and 2 days remote when it makes sense to do so.

Our technical team is responsible for creating external and internal facing products to deliver exceptional value to our customers and employees through the extensive use of technology. We are an insurance company delivering an exceptionally efficient experience to our customers through the use of technology and our underwriter’s deep knowledge of the insured’s industry.  Are you ready to be part of the team who will have the opportunity to influence the systems being built and enhanced at early stages of their lifecycle? You’ll like this job if… - Organizing and synthesizing data is your thing - You create process maps for fun - Communicating from technical jargon to plain language in both written and spoken word is a super power of yours - You love the power of discipline within project management - Are willing to be outspoken when you see opportunities for improvement - You enjoy collaborating, but you feel comfortable making decisions independently - You’re looking for a company who recognizes and rewards positive contributions by way of financial growth and career advancement Responsibilities - Serve as main point of contact for all questions or concerns from our internal customers. - Works with end users and internal staff to develop and translate business and functional requirements for support and project deliverables. - Performs light project management duties such as scheduling and facilitating meetings, taking meeting notes, and setting production delivery dates. - Answers engineer and end user questions throughout the software development life cycle. - Act as user acceptance tester on assigned projects. - Partners with leaders at all levels to determine the best solution(s) to support their day-to-day business needs. - Develops positive, lasting relationships both internally and externally. - Clarifies and escalates issue gaps through the change management process. - Provides end-user training and product presentations. - Suggests improvements in processes used for requirements gathering, design specifications, and software implementations.

Intrepid Direct Insurance (IDI) is an innovative and rapidly-growing commercial property and casualty company headquartered in Overland Park, KS. As a member of the W. R. Berkley Corporation (a Fortune 500 company, rated A+ by A.M. Best), our vision is to create the most efficient insurance experience for our customers, leveraging technology and our deep knowledge of the industry and our customer’s needs. Our team is comprised of “A” level talent and innovative thinkers that enjoy working together, trusts each other, and takes pride in our hard-earned successes. You will be part of a highly-collaborative and diverse group people who are reimagining what a 200-year old industry could look like.   We've recently moved into a brand new 27,000 sq. ft office space, enjoying in-office perks such as ping-pong and free snacks while still offering modern schedule flexibility. If you like challenging the status quo, making a customer’s life a little easier, or think maybe someday you’ll solve some of the world’s greatest challenges – you’ve found the right place.  Learn more about our values and what it means to be “Intrepidacious” via our Work with Us page at https://info.intrepiddirect.com/work-with-us.   Responsibilities Leadership in claims impacts our company top to bottom; leading on best practices, outcomes, innovation, data analysis, and people will allow us to create best outcomes for our clients and offer a great customer experience.  By implementing sound Best Claim Practices, policies and procedures, this position contributes to organizational profitability and excellent claim outcomes by driving effective claim handling strategy and managing loss costs and claim expenses. Auto liability will be Intrepid’s leading line of coverage managed internally for the long term, it is important to have practices and strategies to arrive at the best outcomes.   This position owns the following, in addition to other responsibilities as the role evolves: - Work closely with the VP of Claims on vision, planning and execution to create a best in class claims organization - Provide direction, leadership and responsible for the development and direct management of all claim’s personnel, including; lawyers, technical leads, loss control and adjusters. - Ensure claim management and case reserves are consistent with company guidelines and philosophy. - Address all reserving, payment and settlement requests within position’s authority. - Provide direction, leadership, responsible for the development and direct management of the department’s internal quality audit process to ensure compliance of best claim practices, processes and procedures.  - Direction, leadership, development and related responsibilities to include internal and external litigation guidelines, panel counsel and litigated claim outcomes. - Assist with the development and use of metrics and analytics to identify trends and drives the department’s success. - Collaborate with multiple departments to ensure sound reserving practices are in place and maintained. - Knowledgeable in our targeted industries to identify risks, trends and support needs. - Responsible for key functions related to attracting, retention, and development of claim organization. - Lead Round Table Discussions in accordance with department best practices.