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We have an exciting opportunity for a General LiabilityComplex Claims Specialist to join our team! This role a key contributor responsible for efficient resolution of CGL, Cyber (first and third party), and Tech E&O claims on a global basis. Responsibilities include agent/broker communication, collaboration with underwriting on new and renewal accounts, and internal communication of claims to senior management.
This role can be remote anywhere in the United States.
We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!
Key functions of the role include but are not limited to:
- Direct handling of CGL from initial notice through claim resolution.
- Assist in the evaluation of Cyber related claims including data breaches and cyberattacks.
- Exposure to Technology E&O claims related to professional services, software failures and contractual obligations.
- Appropriately manage through coverage analysis, investigation, damages evaluation, reserving and resolution within authority on all claims.
- Work with 3rd party vendors where needed to better manage a claim.
- Prepare Reservation of Rights and Coverage Denial letters and other coverage correspondence, as may be appropriate.
- Handle investigations; analyze coverage and coordinate all aspects of claims settlement process.
- Report high exposure claims to senior management through large loss reports, claim committee presentations, and other appropriate communications.
- Communicate with underwriting on losses and exposures that may impact the company.
- Communicate with brokers on claims, reserves, coverage issues and investigative needs.
- Collaborate with underwriting on new and renewal accounts, complex risks, and business development.
- Share industry knowledge and claim perspective internally and externally through webinars, lunch and learns, and industry events.
- Participate in marketing and “onboarding” meetings with new and prospective accounts to explain the claim process and introduce customers to the segment claims team.
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