We are seeking a highly experienced and dynamic Director, Technology Strategy & Enablement to lead a matrix technology team. This role requires a strategic thinker with strong leadership skills, a deep understanding of technology, and a proven track record in managing complex systems and processes. They will play a pivotal role in driving operational excellence, implementing innovative solutions, and aligning technology initiatives with business objectives.   - Technology Strategy Development: Lead the development of technology strategies aligned with the organization's overall goals and objectives. This involves analyzing market trends, assessing technological opportunities and risks, and collaborating with senior leadership to define strategic technology initiatives. - Technology Enablement: Enabling the organization to leverage technology effectively to achieve its strategic goals. Including the evaluation of emerging technologies, identifying opportunities for innovation, and implementing technology solutions that enhance operational efficiency and competitiveness. - Technology: Demonstrates a mastery of the technology landscape including application architectures spanning web API’s, middleware, and data layers. - Matrix Team Leadership: Provide leadership, mentorship, and direction to the multiple technology teams, fostering a culture of collaboration, innovation, and continuous improvement. - Cross-Functional Collaboration: Collaborate with cross-functional teams, including operating unit, software development & data development teams, and other groups to understand business requirements, prioritize initiatives, and ensure successful integration with existing systems and processes. - Stakeholder Engagement: Collaborate closely with key stakeholders across the organization, including senior leadership, business units, and external partners, to understand requirements, priorities, and emerging technology trends. - Technology Evaluation: Stay abreast of emerging technologies, tools, and best practices, and evaluate their potential to enhance efficiency and effectiveness. - Vendor | Procurement Management: Manage relationships with technology vendors, work closely with internal procurement team, and various other partners. - Security and Compliance: Enforce security policies, procedures, and controls to safeguard the organization's information assets and ensure compliance with relevant regulations and standards. - Disaster Recovery and Business Continuity: Maintain robust disaster recovery and business continuity plans to mitigate risks and ensure the availability and integrity of critical systems and data. - Risk Management: Identify, assess, and mitigate risks related to technology operations, proactively addressing potential issues, and ensuring the resilience and reliability of critical systems and services

The Underwriting Operations Manager plays a pivotal role in overseeing and managing the operational aspects of the insurance underwriting operations department. The role involves ensuring efficient underwriting processes, adherence to regulatory requirements, and fostering a high-performing team environment. The manager is responsible for coordinating various operational activities to support underwriters, maintain/exceed service standards, and deliver exceptional service to clients.   Team Leadership and Management: - Lead, mentor, train and motivate the underwriting operations staff. - Set clear performance expectations, provide regular feedback, and conduct performance evaluations. - Foster a collaborative and supportive work environment to maximize team productivity and engagement. Operational Strategy and Planning: - Develop and implement operational strategies aligned with the underwriting department's goals and objectives. - Establish and monitor key performance indicators (KPIs) to track operational efficiency and effectiveness. - Continuously evaluate and improve processes to streamline underwriting operations and enhance overall productivity through enhanced & continual training. Underwriting Process Management: - Oversee the underwriting operations workflow to ensure timely and accurate processing of binders, policies, endorsements, and other assigned tasks. - Monitor work items to ensure compliance with regulatory requirements and company policies. - Identify opportunities to automate processes and leverage technology solutions to improve efficiency. Stakeholder Communication and Relationship Management: - Serve as a liaison between the underwriting department and other internal stakeholders, including home office, claims, finance, and marketing. - Address inquiries and resolve issues related to underwriting operations in a timely and professional manner. Compliance and Regulatory Oversight: - Adhere to state requirements and compliance directives as communicated by the Compliance Department with regard insurance regulations, industry standards, and best practices related to underwriting operations.

As an Actuary, you’ll work directly with the Managing Actuary and own broad range of responsibilities including reserve reviews, rate reviews and rate filing support, premium calculations, predictive modeling and presenting actuarial analyses to company leadership to empower business decisions. - Own responsibility for substantial portions of actuarial analyses, such as reserving, rate reviews & premium calculations - Perform actuarial research, statistical analyses and mathematical calculations - Develop solid data feeds to support data science and actuarial initiatives - Efficiently analyze data through actuarial tools and AI methods - Automate repetitive tasks - Present analyses to company leadership

As a Software Developer at BTS, you will be part of a fast moving and cross functional software engineering team that has a business first approach to technical problem solving. You’ll contribute to a team to create and maintain a technology ecosystem for multiple insurance companies while working on projects across various platforms. You’ll put your problem-solving skills to the test resolving problems our end users encounter as they process business.   - Working with a team to enhance our products by increasing and optimizing functionality, developing automated solutions, and supporting integrations between applications - Resolving complex issues faced by our clients that inhibit them from serving customers - Reviewing and providing feedback on the work of others - Proposing improvements to the platform’s usability, performance, and supportably - Identifying risks and communicating impact to project stakeholders

As a Claims Team Lead, you will be responsible for the administrative and technical supervision of a team of workers’ compensation claims professionals. We’ll look to you for staff training, development, and performance management; to monitor claim handling activities; and provide technical and jurisdictional specific direction and feedback to ensure timely and accurate investigation and adjudication of claims to produce quality outcomes. - Supervises all technical aspects of claims including coverage investigation, disability benefits management, medical management, file management, litigation management, subrogation, reserving and settlement. - Provides team with technical training and claims handling guidance and direction - Reviews reserve and settlement amounts over the Claims Representative authority level for approval - Ensures claims are clearly and adequately documented, and ensures claims data is captured and coded correctly within the claims management software system - Provides team support, leadership and motivation to promote a high level of performance - Establishes team performance goals and objectives in alignment with business plans - Directs team toward the achievement of established goals and objectives - Performs claims quality reviews in compliance with audit requirements and quality standards on a monthly and quarterly basis - Identifies and alerts senior management to claims trends or issues - Resolves escalated policyholder and claimant issues related to specific claims - Conducts regular coaching and performance feedback discussions - Establishes performance and career development plans in collaboration with team members, management & HR - Assures claims representatives are properly licensed or certified in assigned jurisdictions - Partners with HR and management on engagement strategies to improve employee engagement, job satisfaction, and create a psychologically safe work environment - Administers all company personnel policies and addresses and resolves personnel matters with the support of management and HR - Conducts interviews of prospective claims representative candidates and provides feedback to assist senior management with hiring decisions - Maintains and demonstrates knowledge of the Workers’ Compensation Act, adjudication process, and regulatory compliance framework in assigned jurisdictions - Attends and participates in claim file reviews with senior management and defense attorneys - Coordinates and leads special projects or processes as assigned by senior management - Continuously strives to improve our product and business results through innovation - Obtain and maintain adjuster license in multiple jurisdictions

The Senior Claims Examiner handles all aspects of claims notices and files related to workers compensation and accompanying coverages, including but not limited to claims and coverage analysis, liability and damages analysis, reserve setting, reporting, reinsurance analysis and reporting, and travel. This role manages outside defense and coverage counsel that are assigned on claim or pre-claim files, including cost containment and litigation management, and supports and assists with marketing and loss prevention education, including development of educational materials, for assigned product lines, as requested or needed. It will support and assist functional departments, including marketing, risk management, finance and actuarial, including any related travel, as needed or requested and actively engage in and embrace the company’s continued learning and innovation culture, including participation in innovation groups to identify solutions for enhancement and change.   Key functions include but are not limited to: - Adjusting all aspects of claims and loss notices, including but not limited to claims and coverage analysis, liability and damages analysis, reserve setting, reporting, reinsurance analysis and reporting and coverage litigation. - Attend mediations, settlement conferences, trials and other claims-related travel as needed or required. - Support the marketing, risk management, finance and actuarial departments, including any related travel, as needed or requested. - Assist with or conduct large loss and reinsurance reporting. - Maintain adjuster’s licenses in all states requiring licenses, or as requested. - Possible product line oversight. - Business-related travel as require or needed. - Assist with marketing and development of risk management materials, as needed - Active engagement in the company’s innovation culture and group - Continued and self-driven learning

The primary role of a Complex Claims Specialist is to promptly and professionally ensure high quality claim handling by analyzing liability of claim submissions while making coverage determinations, investigating losses, conducting independent assessment as to the insured’s exposure and moving cases towards timely resolution. You will be an effective source for help and support because of your deep knowledge and liability claim expertise. Key Functions will include but not be limited to:   The Complex Claims Specialist is a high-level adjuster role that adjudicates assigned claims within given authority and provides operational support to the claims team. This person also: - Adjusts and resolves complex to severe commercial claims that may also include all phases of litigation for our Bodily Injury team. - Plans and conducts investigations of high severity claims (including such activities as interviewing insureds, witnesses and claimants, collecting and evaluating appropriate documentation and securing evidence and protecting the chain-of-custody) to analyze and confirm coverage and to determine liability, compensability and damages; determines need for, and engages independent adjusters, cause and origin experts and independent medical examiners. Refers to claim to subrogation group or Special Investigations Unit as appropriate. - Assesses policy coverage for submitted claims and notifies the insured of any issues. - With minimal supervision, drafts complex coverage letters, including reservation of rights and denial letters. - Determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim. - Reviews and analyses claim documentation and legal filings. - Assesses actual damages associated with claims and confidently conducts negotiation within assigned authority limits, to settle claims. - Coordinates the litigation activities associated with assigned claims to ensure a timely and cost-effective resolution; attends trials as a representative of the company. - Acts as senior technical professional on team, assisting team members with escalated issues. - Develops and maintains excellent rapport with our agency force, insureds, claimants, experts, attorneys, and internal customers - Attend mediations, trials, and overnight travel as needed. Position is in office (Jacksonville, FL or Irving, TX) Monday through Thursday wtih option work from home on Fridays. 

If you are seeking to enhance your legal career or insurance industry experience in a fast-paced, growing transportation company, we have an exciting opportunity to join our claims team. Carolina Casualty is looking for a Claims Attorney who will be responsible for the management and direction of complex claims involving commercial automobile litigation, legal questions of coverage, questions of liability and/or questions of damages.  The position also requires collaboration with outside counsel in analyzing and resolving claims within designated limits of authority. This includes investigation, analysis of liability and damages exposure, drafting and issuance of coverage position letters, assessment of risk transfer and development of strategies for resolution of litigated and non-litigated third-party claims. The Claims Attorney will also be responsible for determination of probable loss exposure and timely establishment of reserves, as well as maintenance of claim files and documents in accordance with Company policy and procedure.  The Claims Attorney will also control the insured’s exposures and losses, manage consultants, and achieve a prompt, fair and equitable settlement according to fair claims handling requirements. Key Functions will include but not be limited to: - Oversee and resolve complex truck, bus, commercial auto and/or public transportation claims, including litigation.  - Manage and coordinate litigation by hiring defense counsel and required experts, review of draft pleadings, litigation plans, budgets and invoices. - Document and communicate all claim activities timely and effectively and in a manner, which supports the outcome of the claim file. - Attend and monitor trials to assess attorney performance and jury verdict risk. - Conduct a prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of loss. - Utilize critical thinking and solid judgment to solve problems, make decisions and resolve complex issues inherent in handling losses, as well as plan and organize activities throughout the claim’s management process. - Act timely upon emerging information to insure ongoing recognition of the financial exposure on losses within assigned authority as well as promptly communicate to management, if beyond the assigned level of authority. - Interpret related claims documentation. - Initiate and oversee serious accident investigations and rapid response     Position is in office (Jacksonville, FL or Irving, TX) Monday through Thursday wtih option work from home on Fridays.  

The Claims Representative Trainee is a member of our Insurance Training Program where s/he will learn all aspects of commercial property and casualty insurance.    Upon successful completion of the program s/he will build relationships with our agents and insureds by working with them on investigating, evaluating, reserving, negotiating and resolving casualty claims.  Key functions of the role include but are not limited to: - Participate in a four to six-month formal training program to learn fundamentals of property & casualty insurance. - Complete work and reading projects and pass required exams. - Establish good working relationships with colleagues and management staff. - Attain a basic working knowledge of state regulatory requirements for each line of business. - Under direct supervision, perform the basic functions of claims adjusting. - Participate in job-shadow arrangements in various departments. - Participate in agency visitations with Underwriters, Claim Representatives or Loss Control Representatives to begin developing customer contacts.

We are seeking an experienced subrogation professional. The candidate for this position will be responsible for investigating, negotiating, and resolving, primarily, auto physical damage subrogation claims.   • Conduct thorough investigations to determine liability and subrogation potential. • Gather evidence and collaborate with internal and external parties to build a strong subrogation case. • Negotiate settlements with responsible parties, insurance carriers, and other stakeholders to recover funds for the company. • Provide guidance and support to claims adjusters and other team members in subrogation-related matters. • Maintain accurate documentation and records of all subrogation activities, including correspondence, negotiations, and settlements. • Stay updated on industry trends, regulations, and best practices related to subrogation claims handling. • Collaborate with legal counsel and participate in arbitration and other legal proceedings as needed. • Utilize the E-Subro Hub and Arbitration Forums system to resolve subrogation claims where possible.

Berkely Custom Insurance Managers is seeking an experienced excess and umbrella underwriter to join their New York City based team as an Assistant Vice President.   In this role you will: - Be responsible for analyses of potential and existing customers by gathering and reviewing information on the companies’ financial condition, loss and exposure history, and other relevant information to determine underwriting acceptability.       - Assess risk, set rate and coverage levels.  - Establish, support, and maintain effective relationships with peers, customers, and brokers/agents. - Be responsible for broker management and participate in agency visitations with underwriters, claims representatives or loss control representatives to develop and maintain industry contacts.   #LI-RS1

The SIU Operations Analyst is responsible for identifying, understanding, interpreting, and analyzing data to support anti-fraud efforts.   • Interpret and analyze complex data sets to support decision making and detecting potential fraudulent patterns and trends • Conducts data gathering using available tools and internal data warehouses • Create, summarize, and present analytic findings using data visualization link analysis tools • Works with various State Insurance Departments and Fraud Bureaus to complete mandatory annual compliance and fraud plans • Completes detailed monthly, quarterly, semi-annual, and annual reports specific to SIU data tracking to provide to Claims and SIU leadership • Collaborates with multiple units across the enterprise by designing statistical/predictive models along with using algorithms to assist in detection of fraudulent activity • Completes review of triaged identified claims through fraud detection tools for assignment to SIU personnel • Act as a liaison with intelligence and analytic function with outside agencies or groups, whose mission includes detection and deterrence of insurance fraud • Collaborate with SIU Investigators regarding data identified as part of a major case to include plans of action • Extract and validate accuracy of data identified through multiple sources to ensure the information is related

The Assistant Vice President - Product & Distribution will lead the operations and management of our largest product line to ensure continued achievement of profit and loss targets. This leadership role includes ownership and implementation of user-friendly product features, creating digitally-enabled underwriting workflows, managing the product’s business mix portfolio, launching marketing programs to strengthen branding, and translating the product segment’s goals and end-user needs into a distribution strategy that prioritizes profitable growth. The Assistant Vice President – Product & Distribution will also be responsible for assessing technology options for implementation as needed to ensure optimal segment productivity and industry-leading user experience. A key expectation of this role involves using data-driven customer sourcing techniques to generate sustainable revenue and profit.    The ideal candidate will have experience in strategic planning, product ownership, business operations, data analytics, underwriting decision-making and business development. Experience in California workers compensation insurance a definite plus.   The Assistant Vice President – Product & Distribution will: - Operate as an independent thought leader with dual accountability to both PEI’s President and Chief Actuary. - Own product roadmap and lead all aspects of product strategy, development, production and management. - Manage product segment KPIs to ensure achievement of productivity, profit and growth targets. - Identify operational improvements to create efficient product delivery and best in class customer experience. - Analyze new tech/digital tools to develop templates for optimizing the presentation of new business, renewals, declinations and appetite. - Create, test and implement automated pricing and exposure models. - Conduct analytical research to identify new business and renewal opportunities. - Work closely with product stakeholders including, Underwriting, Marketing, Sales and Actuarial on strategy, regulatory changes, compliance, customer service, workflow and implementation schedules. - Other duties and special projects as assigned.

The Director, Line of Business Manager is responsible for profit and loss of one or more assigned lines of business.  The role will provide strategy and direction to underwriting activities and be accountable for profit and growth within the assigned lines of business.  The role also includes similar duties for one or more assigned industries within the portfolio.   - Accountable for all aspects of profit and loss for assigned line(s) of business, including monthly reports to leadership. - Partners with CUO to develop and monitor the overall plans and objectives of the assigned line(s) of business. - Responsible for portfolio management and development, which includes writing and maintaining underwriting guidelines, rules, and forms. - Implements underwriting strategies, both short-term and long-term. - Monitors results, both top line and bottom line, and takes proactive approach in actions, as needed, to maintain or improve overall results. - Guides and shapes underwriting quality assurance, price, rate and exposure monitoring, price adequacy and risk selection across assigned line(s) of business. - Responsible for training and development of profit center employees within assigned line(s) of business. - Assists in the development and implementation of long-term line(s) of business profit and growth strategies. - Monitors competition regularly with consistent feedback and keeps abreast of industry and line of business developments, particularly those which impact his or her area(s) of responsibility. - Conduct file reviews, as required, with feedback on areas of improvement. - Manage overall line(s) of business by analyzing elements including, but not limited to, loss ratio, mix of business, policy count, claim count, severity of losses, premium growth, and return on equity. - Assists with all aspects of filing, writing, and reviewing rates, rules, and filings within assigned line(s) of business and industry(s). - As required, could be called up to handle complex underwriting referrals that fall inside assigned line(s) of business. - Understands Berkley Mid-Atlantic's business, objectives, and growth strategies, including the factors that affect, contribute to, or impede its potential success. - Communicates regularly, proactively, and effectively with all staff, both as a team and individually. - Responsible for handling data calls and reinsurance and treaty review and report-outs. - Within assigned line(s) of business, will monitor and proactively report to leadership on emerging hazards, regulations and legal issues, filings, forms, rates, and rule changes. - Collaborates actively as a team player across other functional areas of the company including actuary, product, claims, underwriting, and sales as well as other operating units outside Berkley Mid-Atlantic.

Serve as the strategic, operational, and motivational leader of Underwriting in support of delivering profitable growth and providing excellent community, employee, and customer relations.   Product Management Leadership - Management and oversight of the Technology E&O and Cyber line of business. This includes managing and ensuring financial initiatives are met on an annual basis.  Those initiatives include profit, premium retention, growth and rate for the Technology E&O and Cyber line of business. - Work with CUO on developing and maintaining proprietary coverage forms and endorsements and work closely with legal, claims and regulatory staff to ensure program needs are met. - Create and update applications to ensure proper selection and pricing. - Work with Actuarial to manage and monitor overall pricing practices and rate targets. - Development and execution of marketing materials. - Establish and manage underwriting guidelines and procedures. - Recommend underwriting authority to CUO and monitor compliance. - Continually work with legal, actuarial, and claims to maintain familiarity with current issues and trends that impact our business. - Work with CUO, President and Corporate Reinsurance on treaty reinsurance coverage placement and adequacy. - Keep abreast of competitor products and create internal product comparisons for our underwriting team. Underwriting Management - Provide leadership and direction on business opportunities, pricing, retention analysis, loss control needs, and account stewardship. - Identify product experts within each territory to mentor on an ongoing basis. - Conduct audits for quality control and conduct training where needed. - Establish key metrics, which are to be monitored, managed and reported monthly. - Coordinate sales and marketing efforts with field underwriting leadership. - Conduct SOX testing and documentation. - Manage vendor relationships with Moxfive, Netdiligence and Bitsight. Training and Education - Create training materials to present both internally and externally. - Provide internal and external training and education to our underwriting team members and producers on our products and capabilities. - Provide ongoing education to our underwriting team relating to professional and cyber industry exposures. Additional Marketing-Related Functions - Visit and develop rapport with producer partners, as appropriate. - Provide product presentations in person or via web call as appropriate.   May perform other functions as assigned

The Regional Marketing Director is accountable for providing direction and leadership for the regional agency/field operation and is responsible for the sales, distribution, agency engagement, and marketing strategy to ensure long-term growth and profitability.  S/he is responsible for the development and execution of industry leading go-to-market, sales, marketing and customer engagement strategies while developing and maintaining highly effective relationships with both external (e.g. independent agents) and internal customers (e.g. underwriting).  Key functions include but are not limited to: - Builds and cultivates mutually beneficial partnerships with agency ownership, management and frontline staff to increase Acadia’s relevancy within the agency. Establishes position as a trusted advisor while delivering product information, underwriting philosophy, customer experience benefits and new business development to increase depth and maximize agency revenue - Works with Underwriting Directors, and Home Office to manage regional book of business and identifies market opportunities by analyzing competitor intelligence, market and industry research, loss ratios, mix of business, policy count, premium growth, hit ratios and business retention. - Enterprise resource for customer-facing service touchpoints company-wide. - Identify, develop and manage association relationships - Collaborates with PCM’s to lead ABOA - May hire, develops, and lead a team of Sales Specialists and Customer Experience Advocates that will execute on the developed strategies and will consistently achieve/exceed their goals - Works with key business partners to identify operational processes and touchpoint inefficiencies that create redundant or unnecessary steps in the customer experience process. - Collaborates with various departmental leadership and field team members to adjust practices and protocols for operational efficiency - Possesses a strong knowledge of the territory and the region including agency, competitor, demographics and economic trends.  Shares this knowledge with the Acadia team to promote organizational learning and opportunities. - Conducts regular phone calls and visits with agency principals, producers and CSRs with pre-defined agenda topics related to production, individual accounts (including pipeline development), proposals, competition and products - Takes an innovative and entrepreneurial approach to identifying and developing new business opportunities, sales strategies, customer service and engagement strategies - n collaboration with key stakeholders, develops an annual Business Development Strategy for assigned territory that matches our market potential, underwriting appetite, customer base and competitive environment - Utilizes market analytics to assess geographic territory and identify prospect and current customers with highest growth potential. - Agency Reviews - Develops understanding of specific industry characteristics including customer behaviors and patterns within the assigned territory - Develops and maintains key relationships with other W.R. Berkley companies to capitalize on business opportunities and efficiencies - Active contributor to segment leaders including support of overarching strategy - Mentoring/Coaching

We have an exciting opportunity for a General LiabilityComplex Claims Specialist to join our team! This role a key contributor responsible for efficient resolution of CGL, Cyber (first and third party), and Tech E&O claims on a global basis. Responsibilities include agent/broker communication, collaboration with underwriting on new and renewal accounts, and internal communication of claims to senior management.   This role can be remote anywhere in the United States.   We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!      Key functions of the role include but are not limited to: - Direct handling of CGL from initial notice through claim resolution. - Assist in the evaluation of Cyber related claims including data breaches and cyberattacks. - Exposure to Technology E&O claims related to professional services, software failures and contractual obligations. - Appropriately manage through coverage analysis, investigation, damages evaluation, reserving and resolution within authority on all claims. - Work with 3rd party vendors where needed to better manage a claim. - Prepare Reservation of Rights and Coverage Denial letters and other coverage correspondence, as may be appropriate.  - Handle investigations; analyze coverage and coordinate all aspects of claims settlement process.  - Report high exposure claims to senior management through large loss reports, claim committee presentations, and other appropriate communications.  - Communicate with underwriting on losses and exposures that may impact the company.  - Communicate with brokers on claims, reserves, coverage issues and investigative needs. - Collaborate with underwriting on new and renewal accounts, complex risks, and business development. - Share industry knowledge and claim perspective internally and externally through webinars, lunch and learns, and industry events. - Participate in marketing and “onboarding” meetings with new and prospective accounts to explain the claim process and introduce customers to the segment claims team. #LI-LBJ1 #LI-REMOTE

As an AVP, Commercial Lines Underwriting, provide leadership in the development, marketing and profitable growth of commercial lines underwriting throughout our territory. You'll contribute to company profit and growth objectives by making decisions regarding the acceptability of risks we write through establishing controls and guidelines.  We'll look to you to conduct frequent detailed analysis of the book of business for adjustments and support in maintaining profitable agency relationships.   What you can expect:  #LI-AV1  #LI-Hybrid - Impactful Leadership: Your decisions and leadership will drive the success of USIG. - Growth Opportunities: Be part of special projects that are broad in scope, shaping the future of our organization. - Continuous Learning: Pursue a program of continuing education through industry-sponsored and company-sponsored educational courses. - Benefits: competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education We'll count on you to: - Leadership: Lead, mentor, and empower your team to tackle complex underwriting scenarios and resolve escalated issues. - Drive Success: Execute departmental and individual goals to achieve financial success. - Strategic Collaboration: Work closely with Underwriting and Actuarial teams to shape product lines and pricing strategies. - Relationship Building: Build and maintain positive relationships with agencies to ensure mutual success. - Analytical Excellence: Use your analytical skills to interpret data and manage profit, loss, growth, rates, and retention in your territory. - Innovation: Aid in underwriting difficult, complex accounts and propose alternative solutions for business problems and inefficient applications.

The Business Analyst partners with our IT and the business teams to provide software application support related to business analysis, data analysis, quality assurance testing, and help desk support related to a variety of software applications. S/he reviews, analyzes and evaluates user requests, coordinates and monitors requests to successful resolutions, documents business requirements for small to medium system requests and tests plans and cases for all projects.  Key functions include but are not limited to: - Works with the customer community (Internal and External) and software development teams to deliver functional requirements and testing of user interfaces and data sources - Monitors, audits and analyzes activity in business data processing systems for proper data input, coding and interchange of data feeds between disparate source systems - Identifies, monitors, tracks and resolves production related system errors - Elicits requirements using discussions, document analysis, use cases, scenarios, and workflow analysis on small to medium projects - Defines and executes test plans on all projects - Reviews data in complex formats - Participates on project teams, understanding project plans, roles, goals and timelines  

The BI Developer participates in development and support of data through incremental development of the Data Warehouse and then presentation to the business community through query results and/or reporting structures.  This role includes defining, coding and maintaining the extraction, transformation and load of data to and from the data warehouse in conjunction with many independent data marts.  This role participates throughout the project life cycle from planning to production implementation.  Key functions include but are not limited to: - Design, develop, write, modify and implement Power BI Dashboards and Management Reports  - Design, develop, modify and implement Tabular Data Models for use by Power BI Dashboards that provides easy access to data and drill-down capabilities based upon user needs - Participate in testing through test definition, review and validation - Seeks input from manager and team members to apply experience and judgment towards accomplishing assignments - Works with technical resources (internal and external) to ensure accurate translation of specifications into workable application code - Work with Leadership and the user community to understand business needs arounds data analytics, providing options and recommended solutions providing ease of access to business data - Participate in in-person work product collaboration and training sessions