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Our ideal entry-level candidate is someone who has the desire to learn more about excess workers’ compensation, has a strong commitment to the company’s brand, and is a quick, yet thoughtful communicator.
What you will do:
- Deliver exceptional service
- Consistently demonstrate knowledge and utilization of MEC’s value proposition and services.
- Meet or exceed service standards to our broker partners.
- Develop brokers regarding utilization of MEC’s value proposition.
- Engage, persuade, and provide services to our customers that will meet their needs and assist in improving their workers’ compensation program.
- Demonstrate ability to identify services that would potentially be of most value to customers.
- Contribute to business growth
- Meet or exceed renewal account retention, premium and loss ratio goals.
- Meet or exceed new business premium and loss ratio goals.
- Coordinate with team members regarding new business target accounts.
- Provide recommendations for improvements to the underwriting risk evaluation approach.
- Develop expertise
- Adhere to department policies, guidelines and authority levels.
- Demonstrate excellent knowledge of MEC’s policy and endorsements.
- Demonstrate thorough analysis of risk, establishment of appropriate terms, and appropriate documentation to support analysis and terms.
- Submit referrals as required, including key account information and recommendations.
- Complete underwriting reviews of customers as needed.
- Remain knowledgeable and up-to-date regarding MEC resources, services, and outcomes of recommended services.
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Join the development team responsible for creating a new online platform for a company focused on delivering value to its customers through the extensive use of technology. As part of the initial launch/development team you will have the opportunity to participate and influence the system from the ground up.
- Participate in an agile team environment with highly skilled professionals
- Assist the Product Owner in performing business analysis within the company
- Work with business users and management to analyze and define user needs
- Document requirements as user stories with clear acceptance criteria
- Work with system administrators and other support staff to perform analysis on system integration needs as needed for applicable user stories
- Work with the UX designer as needed so that proposed user stories have sufficient mockups and other supporting experience clarifications
- Participate in story point poker planning with the development team
- Assist with QA testing for developed stories
- Assist with documenting workflow models, vision documents, user persona information, and other pertinent documentation
- Advocate for the product! We want people who are willing to be outspoken when they see opportunities for improvement.
NON-ESSENTIAL WORK REQUIREMENTS
- Assumes other tasks and duties as assignments
- Attends professional and/or continuing educational seminars and classes
WORKING RELATIONSHIPS & CONTACTS
- Interacts continuously with all levels of employees and various departments
- Must exhibit professional behavior at all times while representing the company
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Berkley Asset Protection is hiring a Claims Adjuster (Fine Art, Jewelry and other High-Value, Personal and Commercial assets) to join our exceptional claims team in New York City. Dutuies and responsibilities will include but not be limited to:
- Appropriately manage assigned claims through coverage analysis, investigation, reserving and resolution delivering on Berkley Asset’s fast and easy customer experience commitment
- Manage progression of assigned claims through collaboration with insureds, conservators, shippers, attorneys, and other parties as needed
- Identify and address coverage issues, complete investigations, set timely reserves and develop detailed action plans
- Write fair and equitable estimates of claims
- Negotiate and convey claim settlements within authority limits
- Research and locate additional information and documentation to investigate, evaluate and properly resolve claims
- Write denial letters, Reservation of Rights and other correspondence
- Maintain an effective diary system and document claim file activities in accordance with established procedures
- Pro-actively manage file inventory to ensure timely resolution of cases
- Remain at all times in compliance with federal and state regulations
- Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers
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Carolina Casualty is looking for an experienced commercial auto insurance professional who will be responsible for providing leadership, counsel, technical advice, and expertise in development of the Assistant Underwriting and Support Staff.
Principle Responsibilities
- Direct, manage, and influence the Assistant Underwriter and Support Staff’s day-to-day work process in conjunction with the Underwriting Department’s objective
- Provide daily consultation to staff members regarding specific workflow procedures
- Delegate and monitor work assignments, set expectations, inspire and motivate others to perform well, and accept feedback from others
- Provide regular performance feedback; complete written performance reviews
- Interview, hire, and train employees
- Work with other departments in order to collect data, map critical processes and participate in forming recommendations for improvement in work product and agent support
- Maintain department workflows and procedural issues to manage the effective flow of business (new and renewal) through the company while upholding service standards
- Responsible for writing all necessary reports, business correspondence, and procedure manuals
- Handle various requests and/or inquiries from staff, General Agents, Insureds and/or Underwriters through phone, in person, and written correspondence
- Present information and respond to questions from employees, co-workers, and management
- Interpret and analyze underwriting manuals/guidelines, rating manuals, forms, and workflows for commercial lines business
- Intervene with agency producers to correct issues affecting customer satisfaction
- Meet with new agents for training; may include attending lunches or dinners off-site
- Maintain strict confidentiality of all aspects of position
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Berkley One, a Berkley company, is hiring a Berkley One Solutions Specialist in our Wilmington, DE office. This role’s primary objective is to deliver all that is great about Berkley One and to help our agents place business with us. Duties and responsibilities include but are not limited to:
- Customer Policy Support: deliver a personalized, effortless experience for our customers via phone, email or chat. Handle customer transactions smoothly, accurately and first time final. Be an advocate for the Company during first notice of loss interactions by displaying empathy and ensuring the situation is properly handled
- Agency Policy Support: act as primary point of contact for agents to get their Berkley One questions resolved. Process individual policy work submitted by the agents via phone, email or chat. Answer policy inquiry questions and assist the agency with handling servicing needs. Assist agents with finishing their quotes and converting them into policies. Combine your sales and system savvy to drive profitable growth for the organization.
- Agent Technical Support: help agents with access, passwords, and myriad other tasks. Remote into their computers to show them how to work in the system in real time. Provide “in the moment” training on the Customer Portal and Customer Mobile App so the agent is empowered to share with customers
- Agent onboarding: enroll new agents/staff into our system, handle contracts, track agency license numbers and other licensing information, issue paperwork
- Agent training: primarily responsible to deliver system training by hosting webcasts and offering live support to agents navigating the system to quote, endorse and manage their business. Systems include the PAS, billing, claims and agent portal, e signature, IVANS download and other ancillary systems
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The Business Systems Analyst position will be providing support of one or more applications to various member companies of the corporation. The position will involve developing, implementing, and supporting technical solutions for customers.
Primary Duties and Responsibilities:
Support Role:
•Supports company BA/BCA and development staff in creation of application and system integration.
•Provides tier 2 service desk application support and trouble shooting.
•Develops and executes simple SQL scripts to resolve production issues and create reports.
•Monitor / track issues until resolution and determine impacts resulting from issue.
•May Coordinates Minor software release schedule and approval process with Release Management, development staff, Business System Analysts, and customers.
•Able to provide root cause analyze when troubleshooting system issues.
Development Role:
•Develops advanced requirements based on customer request and/or requirements. Assist in writing requirements, design, testing and/or initiation of projects to help provide solutions for our customers.
•Develops technical specifications to solve a business need or problem.
•May Coordinates Minor software release schedule and approval process with development staff, Business System Analysts, and other BTS staff.
•May define XML schemas for web services.
•Develops and executes SQL commands to accomplish data model changes and is involved in data modeling. May also include report generation.
•Monitor or track tasks until completion to insure delivery to customers.
•Active participant in design sessions and other technical meetings involving system changes.
Shared between the 2 roles outlined above:
•Work with business to understand system issues.
•Knowledgeable on a specific set of components within an application or a single application.
•Communicate issues effectively to multiple levels within the organization.
•Recreate issues and document requirements for bug fixes and/or system enhancements.
•Create documentation and training materials, Provide end-user training to internal and external customers.
•Assists in release software upgrades to customers (internal/external to BTS), including testing.
•Travel for position is up to 10%.
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Join our team of highly skilled Claims Examiners responsible for the analysis and management of workers’ compensation claims. Our Claims Examiners review, investigate, and make decisions regarding coverage, compensability, and appropriateness of claims; as well as process and document claims to ensure compliance with company standards, industry best practices, and legislative provisions. In this position you will act in a fiduciary role on behalf of policyholders, negotiate claim settlements and manage subrogation.
Our Claims Examiners conduct the handling of claims in the utmost of good faith in compliance with the rules, regulations and statutes of the WCAB and State of California. We function with a high degree of competency and sound judgment, coupled with consistent results!
Responsibilities for this opportunity include:
- Analyzing and processing workers’ compensation claims by investigating and gathering information to determine the exposure on the claim.
- Negotiating the settlement of claims up to designated authority level and making claims payments.
- Calculating and assigning timely and appropriate reserves to claims and continuing to manage reserve adequacy throughout the life of the claim.
- Calculating and paying benefits due; approving all claim payments; and settling claims within designated authority level.
- Developing and managing claims through well-developed action plans; continuing to work the action plan to bring the claim to an appropriate and timely resolution.
- Preparing necessary state filings within statutory limits.
- Actively managing the litigation process; ensuring timely and cost effective claims resolution.
- Coordinating vendor referrals for additional investigation and/or litigation management.
- Using appropriate cost containment techniques including strategic vendor partnerships to reduce overall cost of claims.
- Managing claim recoveries of all types, including but not limited to subrogation, Second Injury Fund recoveries, and Social Security offsets.
- Reporting claims to the excess carrier, responds to requests of directions in a professional and timely manner.
- Frequently communicating with all appropriate parties involved with the claim.
- Referring cases as appropriate to management.
- Maintaining professional client relationships.
- Actively executing appropriate claims activities to ensure consistent delivery of quality claims service.
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Key Risk is looking for an enthusiastic individual who wants to learn account management and technical knowledge of workers compensation claims. Primary responsibilities include providing employers and agents with ongoing communications on their workers compensation programs inclusive of claim correspondence, addressing service success/issues and maintaining appropriate documentation and account records. Actively participate in creating and supporting safety and risk management plans to maintain profitable client accounts and proactively apply business strategies to achieve department and corporate goals.
Principle Responsibilities
- Participate in the client risk management process, identify and support opportunities to enhance client management of occupational risk
- Provide technical and business management support to Key Risk clients and business units with a focus on reducing incidents and total indemnity cost to improve workplace safety and health
- Virtual training and support for regional and/or specialty clients, including required safety committee initial and renewal training
- Scheduling and meeting preparation assistance to Client Experience leadership team for necessary onsite client services and meetings Immediately notify management of large exposures and comply with reinsurance reporting requirement
- Provide risk analysis support to Key Risk Underwriting by evaluating the quality of risks and improving account performance; Develop and implement systems and processes that ensure compliance with Key Risk requirements and guidelines
- Monitor updates in relative to safety and health laws and regulations. Support compliance with state regulations and annual filings
- Identify potential occupational risk elements and assist in development of alternative solutions
- Design practices, processes, and procedures that are effective, understandable and repeatable for client accounts
- Client Onboarding/Service Plan Management
- Welcome Call / Orientation
- Provide claim reporting information and service plan for policy term
- Address questions on PremiumSync/Billing setup
- Introduction, set-up and training on MasterKey Connects client portal
- Support renewal preparation through action items identified in the service plan
- Account Management Responsibilities
- Liaison with client’s claim representative(s)
- Provide claim reviews in alignment with insured service plan
- Ensure panels are up-to-date (where applicable)
- Manage VirtualMD+ utilization
- Manage In Network Provider utilization
- Promotes Transitional Duty programs
- Leverage and promote additional resources for client program success
- Maintaining client contact records
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Key Accountabilities:
- Demonstrates a robust understanding of all the business data processes/processing, system interfaces, and where/how that data is used, and the related data structures.
- Design and implementation of ETL process, data structure and the analytical/operational reporting environment. Can design significant new system functionality with a consideration of performance, stability, and supportability
- Thorough understanding of industry best practices. Includes but not limited to modeling, workflow and presentation. Design and implement data extracts both inbound and outbound for internal and external sources.
- Demonstrates problem solving skills that span the application, middleware, and infrastructure levels. Thorough upstream/downstream impact analysis. Assists in defining standards and design patterns/paradigms for data processes and/or structures for development within a team.
- Can produce significant new system functionality or defect resolution with minimal direction
- Creates design specifications that demonstrate an understanding of most interfacing systems and supported business processes. (can understanding business processes go to the developer/analyst)
- Routinely proposes improvements to a data process and/or structure to improve supportability or usability.
- Can perform adequate peer review on any changes in the system
- Can be consulted to provide recommendations to solve business issues and knowledge of current technology
- Demonstrates understanding of data processes and/or structures
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Develop applications in all areas of the Software Development Life Cycle.
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Key Accountabilities:
- Demonstrates a robust understanding of all business data processes/processing for a system, and the related data structures
- Can produce significant new system functionality or defect resolution with minimal direction
- Creates design specifications that demonstrate an understanding of most interfacing systems and supported business processes. (can understanding business processes go to the developer/analyst)
- Routinely proposes improvements to a data process and/or structure to improve supportability or usability.
- Can perform adequate peer review on any changes in the system
- Can be consulted to provide recommendations to solve business issues based on experience and knowledge of current technology
- Demonstrates understanding of data processes and/or structures
- Will be required to communicate with employees primarily up to the mid-level within both company and client companies.
- May provide mentorship to others
- May begin to develop sphere of influence with other teams.
- Will be required to communicate and coordinate within the team.
- May be responsible for on-call rotation.
- Some travel required up to 20%
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Overview
Curious negotiators who always go for the win-win.
Work on a team that provides world-class claim management and managed care solutions.
You will utilize intelligent technology to deliver interactive risk management solutions.
As a Senior Claims Representative, you will deliver BerkleyNet’s fast and easy customer experience, while investigating claims and negotiating the best outcome for both sides.
As a member of the Claims team, you will have a strong impact on our bottom line. Success in your role means success for the company.
Who we are…
BerkleyNet is an innovative and leading provider of workers compensation insurance and services. We were started in 2006 with the goal of delivering an easier solution for customers - driven by speed and simplicity. Since that time, we've developed a national presence and are recognized for our "Ridiculously Fast, Amazingly Easy" approach to workers compensation. If you are looking to join a fast-paced, energetic and passionate team with room for professional growth and development - BerkleyNet may be a great fit for you.
The BerkleyNet Way is…
- Fearlessly explores new paths
- Generates solutions and positive energy
- Be a community builder
- Be an original
- Embrace ownership and adaptability
- Responsiveness is our reputation
- Communicate openly and share knowledge
- Integrity is non-negotiable
Responsibilities
- Research learn and apply worker's compensation statutes
- Investigate claims as reported and determine eligibility for benefits and administer benefits as warranted
- Address client issues and respond to inquiries promptly
- Manage the progression of the claims process through collaboration with physicians, nurses, attorneys and other parties as needed
- Analyze and process claims with the ability to have ownership of policy and claim transactions
- Translate data and understand department processes, functionality and requirements
- Maintain compliance with federal and state regulations
- Must be able to work independently and within a team environment
- Performs other related duties as required and assigned
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Carolina Casualty is seeking an experienced Underwriter who enjoys commercial transportation underwriting, producer management, and building relationships.
Principle Responsibilities
- Review new and renewal commercial insurance risks and determine accurate classification of business, policy contract forms and pricing of risk; review and act upon pertinent risk information such as loss control reports, motor vehicle reports (MVRs), loss runs and financial statements
- Responsible for book management of an assigned agency plant, including achieving predetermined premium goals and profitability objectives, conducting audits on agency business, effectively communicating the company underwriting philosophy and assuring compliance of underwriting best practices
- Cultivate effective agency relationships; conduct agency visits, communicate expectations and make recommendations for agency action(s) when appropriate
- Develop presentations to be delivered to the agent and/or insured detailing coverage, pricing and services provided by Carolina Casualty Insurance Company
- Provide guidance to Assistant Underwriters in technical matters of underwriting including, but not limited to, such procedures as coverages, cancellations, exclusions, endorsements and non-renewal action
- Assist in developing new products, coverage enhancements, and procedures that drive production and processing efficiency
- Communicate on a timely basis with internal business partners regarding issues of competition, acquisitions/mergers, legal decisions and other pertinent information relative to the insurance underwriting and/or claims area; take initiative to keep business partners informed of emerging account issues
- Maintain current knowledge of the regulatory environment (state/federal rules and regulations) pertaining to the transportation industry; exhibit desire to continue education in transportation field
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Carolina Casualty is seeking an experienced Underwriter who enjoys commercial transportation underwriting, producer management, and building relationships.
Principle Responsibilities
- Review new and renewal commercial insurance risks and determine accurate classification of business, policy contract forms and pricing of risk; review and act upon pertinent risk information such as loss control reports, motor vehicle reports (MVRs), loss runs and financial statements
- Responsible for book management of an assigned agency plant, including achieving predetermined premium goals and profitability objectives, conducting audits on agency business, effectively communicating the company underwriting philosophy and assuring compliance of underwriting best practices
- Cultivate effective agency relationships; conduct agency visits, communicate expectations and make recommendations for agency action(s) when appropriate
- Develop presentations to be delivered to the agent and/or insured detailing coverage, pricing and services provided by Carolina Casualty Insurance Company
- Provide guidance to Assistant Underwriters in technical matters of underwriting including, but not limited to, such procedures as coverages, cancellations, exclusions, endorsements and non-renewal action
- Assist in developing new products, coverage enhancements, and procedures that drive production and processing efficiency
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- Perform monthly financial close functions, including preparation of and posting of journal entries and other analytical reporting.
- Maintain monthly reconciliation of certain general ledger accounts.
- Prepare manual and electronic bank reconciliations.
- Maintenance and reconciliation of source system to the general ledger.
- Assist with monthly and quarterly statistical & tax reporting for compliance with state regulations.
- Special projects as assigned by Controller or CFO.
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- Create/ follow application lifecycle management guidelines
- Develop business case/ROI
- Contract management
- Build an Investment tracking mechanism
- Dashboard/Visibility - Stake holder management
- Delivery focused
- Budget forecast/true-up
- Foster/evangelize collaboration
- Manage “pods”– lean cross functional teams
- Manage technology governance
- Satisfy temporary staff augmentation needs
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Within authority, the incumbent will manage assigned brokers to underwrite and process environmental and/or casualty lines for the Environmental Services Industry and/or Environmental lines for any industry segment.
Duties and Responsibilities:
- Work with assigned brokers to underwrite Pollution, Professional Liability, General Liability, Automobile, Worker Compensation are preferred and a focus in Environmental industry or Constrution.
- Visit existing and potential new brokers to discuss our products and procedures such as; underwriting appetite, premium collection policy, profitability issues, pricing and coverage issues.
- Possess the capability to handle all lines of business and all types of rating programs
- Capable of looking beyond individual account transactions; managing a book of business to achieve new business, renewal retention and ROE objectives in support of the Division.
- Handle all aspects of processing the Broker accounts.
- Perform financial analysis on the audited/reviewed financials or other financial information of insures using appropriate tools.
- Create and solicit renewal applications from the broker after reviewing the expiring policy and loss information.
- Underwrite endorsement requests from brokers and sign-off where required.
- May assist other underwriters in processing renewals, new business and endorsements.
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Surveys business operations and consults with policyholders and underwriting to determine the type and level of exposures and controls needed. Determines customers’ ability to control the exposures by gathering information through physical surveys, program audits, loss history analysis, comparison to industry standards and customer interviews. Provides training, mentoring, specialized technical advice and counsel to staff and customers. Assists Underwriters with risk selection and ongoing account management.
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The Systems Engineer is responsible for the design, documentation, implementation and support of Windows Server based operating systems. The Wintel team supports and engineers multiple technologies and platforms around Active Directory, Microsoft Products, File Services, Citrix, and Virtualization. Regular job responsibilities will involve making design decisions, developing team standards, and documentation that is based on the goals of project initiatives and/or changing business needs. The position will also need to play a substantial support role involving a variety of technologies, customer and team driven projects, handling trouble tickets on a priority basis, participation in tasks related to Service Desk and Desktop support service orders required to meet customer needs. A comprehensive performance management plan will involve the identification, discussion and implementation of personal and business related objectives and goals aimed at career and team development.
Primary Duties & Responsibilities:
- Participate in business and departmental projects and initiatives as assigned.
- Performs configuration, integration, maintenance, performance management, security management, failure analysis and recovery, and user support.
- Participate in the creation, maintenance, testing, and execution of the Disaster Recovery plan
- Participates in development, maintains, evaluates and documents administration of systems tools and related strategies.
- PowerShell and scripting experience to better automate processes and workflows
- Work closely with business colleagues to ensure projects are completed accurately and on time.
- Participate in team on-call rotation
- Develop the planning, architecture, and oversee the implementation of policies and procedures to ensure system provisioning and maintenance is consistent with company goals, industry best practices, and regulatory requirements.
- Ensure the integrity for all systems are maintained, system version is kept current and at appropriate maintenance levels.
- Ensure all systems maintain correct configurations. Monitor the performance of installed technologies, performing required maintenance and upgrades as appropriate. Make recommendations for operational improvements.
- Provide the engineering support and administration of Active Directory, DNS, and any additional Microsoft, Citrix and VMware products introduced or existing in the network infrastructure.
- Self driven, motivated, team player responsible for solving complex technical problems related to distributed systems.
- Provide mentoring and coaching to peers and subordinate team members specifically assigned as Systems Administrators.
- Anticipate, mitigate, identify, troubleshoot, report, and resolve hardware, software, and firmware problems on servers
- Ensure the integrity, security, and availability of all Windows-based and Wintel Managed enterprise servers, in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance.
- Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
- Provide administrative support for Windows servers in a highly available, 24x7 enterprise environment
- Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.
- Manage and assist in the design of Microsoft Active Directory infrastructure
- Responsible for working with the team on daily operational issues by working directly on incidents reported through the ServiceNow system.
- Assist senior team members with tasks such as; maintain system scripts, user and group administration, security, tuning, configuration and monitoring
- Escalate issues that will have broad impact to solicit best approach for solution.
- Maintain and constantly improve server performance, reliability and security, including performance tuning, file system layout and optimization, and ongoing update of services in compliance with security policies
- Participate and adhere to defined incident, problem and change management best practices following ITIL best practices
- Support the deployment of new systems in response to incoming customer requests and organizational requirements.
- Support the engineering team by participating in new system deployments, technical exchange meetings, and document reviews.
- Operating system/utility software installation, testing, implementation, maintenance, and configuration management.
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New Business Development
- Research and identify high quality prospective accounts that meet MEC’s risk/reward profile to create and maintain a perpetual pipeline of qualified prospects.
- Strategically educate and develop new business opportunities to make the buying decision based upon MEC’s value proposition.
- Support and assist teams with gathering information needed to accurately evaluate performance and exposure of accounts.
Account Retention
- Support and assist regional team with:
- Account renewal strategy.
- Establishing expectations in the marketplace.
- Gathering information needed to accurately evaluate performance and exposure of accounts.
- Understanding large and sophisticated risk management programs.
Broker Education and Development
- Identify and establish relationships with appropriate production sources in assigned region.
- Educate and develop regional business partners to understand and communicate MEC’s value proposition.
Industry Representation
- Professionally represent MEC at industry events.
- Maintain visibility in the marketplace.
- Meet with state regulators.