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Summary
The Marketing Specialist will exemplify entrepreneurial spirit and creativity. This position will be the point of contact with our vendor marketing firm and be responsible for items such as leading and developing innovative ideas and concepts surrounding our brand; go-to-market strategies; agent and customer on-line experiences. This will consist of but not be limited to brand communication and clarity; market penetration strategy, digital advertising and web design; and graphic design needs. This leader will work closely with the Business Development teams and other Senior Leadership Team members as an internal consultant and business partner. They will use strong analytical skills to interpret data to make recommendations to optimize and maximize the company’s marketing potential to both internal and external stakeholders
Essential Duties & Responsibilities
Serves as primary point of contact with vendor marketing firm. Collaborates with marketing firm to lead, design, and execute marketing campaigns in support of marketing strategies aligned to specific business needs including the following:
· Go to market strategies (for both agent and customer segments)
· Brand awareness, effectiveness, and optimization
· Agent and customer on-line experiences, including all digital experiences
· Customer acquisition strategies for business development
Develops, coordinates and delivers clear effective messaging that differentiates CWG products in the marketplace.
Uses strategic thinking and analytics to problem solve and enhance position in the marketplace.
Researches competitive intelligence opportunities in the marketplace. Stays attuned to relevant market conditions and trends in order to drive effective messaging and tactics to targeted audiences. Works to create, design, and implement new ideas within CWG.
Analyzes and evaluates historic and current performance of marketing campaigns. Reviews various data sources to identify best performing campaigns and success as compared to established KPI’s. Makes recommendations to enhance, revise and automate future campaigns.
Supports and shapes CWG’s public and community relationships and affairs (as supported by vendor).
May provide project management leadership.
Performs other related duties and projects as assigned by management.
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The Java Developer will be a mid-level technical expert in one or more highly specialized areas of applications systems analysis and programming. Must also prepare detailed specifications from which programs will be written. Responsibilities include program design, coding, testing, debugging and documentation. The ideal candidate must maintain full technical knowledge of all phases of applications systems analysis and programming.
Principle responsibilities include, but are not limited to create, designs and tests web-based Java applications to support business goals. Performs program coding and testing and addresses technical issues through research, investigation and debugging. Relies on knowledge and professional discretion to achieve goals. The key duties of the Java Developer position include:
- Contributes to the development of project risk mitigation plans to ward off potential technical issues.
- Applies problem solving abilities to familiar and unfamiliar technical disciplines
- Solves technical problems with possible conflicts using knowledge from prior experience and technical discipline.
- Learns and applies existing technical processes, methodologies, and skills that lead to new technical processes or systems.
- Provides appropriately timed task estimates by understanding and planning for technical/project dependencies.
- Improves existing applications or influences technical direction on a project, resulting in time or cost savings to Key Risk.
- Excellent knowledge of Relational Databases
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We are currently seeking a Return to Work Specialist for our Clinical Care Services team. This individual will partner with our claimants and employers to coordinate, monitor, evaluate, and implement options and services to facilitiate timely medical care and return to work outcomes. The Return to Work Specialists primary responsibilties include:
- Coordinate and implement return to work efforts with the employer of injury and assigned Case Manager.
- Assess appropriate utilization of medical treatment and services available through contact with employers and other specialists, as warranted to develop a plan for return to work.
- Review and analyze medical records and assess data to ensure appropriate case management process occurs while providing recommendations to achieve case progress and movement to closure and return to work.
- Frequent communications with the assigned Case Manager regarding projected and actual return to work capabilities. Document activities and case progress using appropriate methods and tools following best practices for quality improvement.
- Coordinate job analysis/job descriptions with employer to facilitate a plan for return to work.
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Berkley One, a W. R. Berkley company, is hiring a Property General Adjuster. The job is located in New York or Connecticut and reports to the Property Claims Manager.
Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.
About the job
Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.
This role, a key contributor to the Berkley One brand, requires proven claim technical, organizational and time management skills, self-direction, leadership and the ability to provide exceptional quality customer service. The Property General Adjuster is responsible for quality handling and resolution of property claims including complex, high exposure claims in a timely, professional manner with emphasis on providing quality service. The ideal candidate will have experience in handling all manner and size of property claims.
What you will do
In support of the Berkley One brand of exceptional customer service:
- Appropriately manage assigned first party claims through coverage analysis, on site investigation, reserving and resolution
- Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
- Write fair and equitable estimates in a software program
- Negotiate and convey claim settlements within authority limits
- Establish validity of claims submitted for payment through investigation, research and contact with policyholders, claimants and outside parties for additional information and documentation to evaluate and properly resolve claims
- Write denial letters, Reservation of Rights and other correspondence
- Maintain an effective diary system and document claim file activities in accordance with established procedures
- Pro-actively manage file inventory to ensure timely resolution of cases
- Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers
- Perform administrative functions such as expense accounts and time off reporting as required
- Manage Independent Adjusters and experts on select claims
- Assist with the training of other internal and external adjusters on Berkley One best practices
- Travel to other states for large losses or catastrophe duty
- Establish relationships within the broker community to promote our brand
- Perform other duties as assigned
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Berkley One, a member company of W. R. Berkley Corporation, which in 2017 ranked #354 among the Fortune 500, is hiring a Vice President of Distribution.
Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require innovative risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve. Berkley One: always moving forward.
About the job
Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.
This role, a key member of the Berkley One leadership team, will be responsible for the Berkley One distribution operations strategy including creating and executing end-to-end distribution workflows and processes across the enterprise. As a key leader in our start up, you will have a hand in shaping our organization’s approach to distribution.
What you will do
- In collaboration with Berkley One SVP of Marketing, design and execute an effective agency management strategy
- Develop criteria by which agents and brokers will be assessed in the pre-appointment phase and ensure consistent application of the criteria
- Design, lead and manage all processes related to agent and broker administration relative to appointment and compliance workflows and processes
- Develop and manage producer feedback loops and incorporate feedback in decisions being made in the design and build of Berkley One. Areas of input include, but are not limited to, policy administration system design, product features, agency expectations, relevant customer needs
- Develop agent/broker appointment processes including the establishment of key performance indicators and growth, profit and efficiency targets which support Berkley One’s goals
- Develop other key processes and workflows, often in collaboration with other function VP’s, designed to drive effective and efficient agency distribution management
- Develop and implement Berkley One’s production pipeline workflows and processes that ensure adequate prospect flow to meet company goals
- Attend trade events representing Berkley One and advancing our brand as a thought leader and partner of choice
- Collaborate with our high performing distribution team
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POSITION SUMMARY
Berkley Mid-Atlantic Group is dedicated to delivering exceptional customer service, and our claim professionals truly Own It. From January through November 2017, 98.5% of customers surveyed following a claim experience would recommend BMAG to colleagues for their insurance needs.
As a Workers’ Compensation Claims Representative, you will play a critical role maintaining these standards by providing quality claim handling and superior service to our customers, while also engaging in indemnity and expense management. Success in this position will be driven by combining your experience in Workers’ Compensation claims management with excellent communication and critical reasoning.
RESPONSIBILITIES
- Investigate, evaluate, reserve, negotiate and resolve claims in multiple jurisdictions and in accordance with Best Practices.
- Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, and disposition.
- Regularly handles claims involving complex coverage issues, severe injuries, intellectual property matters, and contractual liability issues.
- Develop action plans and handle the claims from assignment to early conclusion.
- Review incoming mail daily, responding as needed to bring the claim to a prompt fair conclusion and seeking supervision as needed.
- Prepare large loss reports as needed to include updated action plan and recommended reserves.
- Maintain a current diary on outstanding claims.
- Provide direction and guidance to defense attorneys and other experts while controlling expenses.
- Meet or exceed specific objectives for service, quality, and reserving standards and other measurable performance items.
- Occasional local and overnight travel may be required for this position.
- Perform other duties as assigned by the Claim Supervisor.
REQUIRED QUALIFICATIONS
- 3+ years of experience in a workers’ compensation claims position
- CPCU or AIC designation is a plus.
- Working knowledge of current Pennsylvania workers’ compensation laws preferred
- Experience in handling multiple jurisdictions is a plus
- Proven ability to identify and address coverage issues, complete investigation to determine exposure, set timely reserves, and develop detail action plans.
- Excellent communication and negotiation skills.
- Computer proficiency and working knowledge of Microsoft Office products.
- Experience with Guidewire claims management system is a plus.
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What you will do:
- Claims Exposure
- Review medical referrals in a timely fashion and provide well-documented concise reviews and detailed action plans.
- Develop medical cost projections including pre-MSAs.
- Plan for, request and review Medicare Set Aside evaluations using MEC preferred vendors.
- Utilize clinical or workers’ compensation background by offering recommendations for treatment.
- Maintain current clinical knowledge, certifications and licensure through continuing education provided by the company or obtained in independent study or research.
- Relationship management
- Interact with MEC clients and their representatives according to the MEC brand and the Claims department vision.
- As part of a regional claims team, the MMC is responsible for support and consultation to Claim Analysts and Attorneys on medical issues including reviews for appropriate diagnosis and treatment, cost containment opportunities, medical cost projections and Medicare Set Aside reviews.
- Support the work of Claim Analysts and Attorneys to help settle claims.
- Process Improvement
- Develop solutions to a variety of complex medical management problems and help to implement those solutions.
- Identify and promote the use of appropriate internal and external resources to improve the medical management of claims.
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POSITION SUMMARY
Evaluate (select and price) and maintain (control) risk acceptability and profitability within the company’s underwriting guidelines and procedures for Middle Market commercial risks. Manage and maintain good agency-company relationships. Meet and maintain the profitability and production standards established.
RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum of five years commercial lines underwriting experience, including but not limited to CGL, Property, Packages, BOP, Auto, Crime, IM, Umbrella and/or WC. Good organizational skills, ability to handle multiple tasks and effectively prioritize. Demonstrated ability to develop and maintain relationships with agents and other departments. Exemplify superior teamwork
- Gather appropriate information to profitably underwrite a variety of Middle Market commercial risks.
- Research, formulate and implement solutions for complex issues and accounts.
- Determine final coverages and pricing for commercial risks within assigned authority level.
- Review claims and loss information on individual risks. Use this information to identify and re-evaluate accounts and develop strategy for dealing with exposures and frequency issues.
- Take a lead role relative to Key Account review and recommendations.
- Take ownership of your underwriting territory through strong book management skills.
- Work to develop and maintain agency relationships with a focus on long-term profitability and growth.
- Work in collaboration with Loss Control partners to focus on controlling exposures and maintaining controls. Join Loss Control on visits with individual accounts.
- Maintain established quality and service standards.
- Establish strong working relationships with key producers.
- Mentor less experienced underwriters and serve as a resource for others within the department as needed.
- Successfully build, manage and execute a New Business Pipeline.
- Perform other duties as assigned.
- Keeps abreast of industry developments, particularly those which impact his or her area(s) of responsibility.
- Understands Berkley Mid-Atlantic’s business and the factors that affect its success.
- Communicates regularly and effectively.
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The program provides highly motivated and qualified students an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. Collaborate side by side with employees in a variety of positions including Software Development Engineers, Business Analysts, Business Systems Analysts, and Testing Analysts on challenging projects, interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry.
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The program provides highly motivated and qualified students an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. Collaborate side by side with employees in a variety of positions including Software Development Engineers, Business Analysts, Business Systems Analysts, and Testing Analysts on challenging projects, interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry.
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The program provides highly motivated and qualified students an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. Collaborate side by side with employees in a variety of positions including Software Development Engineers, Business Analysts, Business Systems Analysts, and Testing Analysts on challenging projects, interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry.
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The program provides highly motivated and qualified students an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. Collaborate side by side with employees in a variety of positions including Software Development Engineers, Business Analysts, Business Systems Analysts, and Testing Analysts on challenging projects, interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry.
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The program provides highly motivated and qualified students an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. Collaborate side by side with employees in a variety of positions including Software Development Engineers, Business Analysts, Business Systems Analysts, and Testing Analysts on challenging projects, interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry.
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The program provides highly motivated and qualified students an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. Collaborate side by side with employees in a variety of positions including Software Development Engineers, Business Analysts, Business Systems Analysts, and Testing Analysts on challenging projects, interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry.
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The program provides highly motivated and qualified students an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. Collaborate side by side with employees in a variety of positions including Software Development Engineers, Business Analysts, Business Systems Analysts, and Testing Analysts on challenging projects, interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry.
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The program provides highly motivated and qualified students an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. Collaborate side by side with employees in a variety of positions including Software Development Engineers, Business Analysts, Business Systems Analysts, and Testing Analysts on challenging projects, interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry.
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The program provides highly motivated and qualified students an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. Collaborate side by side with employees in a variety of positions including Software Development Engineers, Business Analysts, Business Systems Analysts, and Testing Analysts on challenging projects, interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry.
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The program provides highly motivated and qualified students an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. Collaborate side by side with employees in a variety of positions including Software Development Engineers, Business Analysts, Business Systems Analysts, and Testing Analysts on challenging projects, interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry.
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The program provides highly motivated and qualified students an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. Collaborate side by side with employees in a variety of positions including Software Development Engineers, Business Analysts, Business Systems Analysts, and Testing Analysts on challenging projects, interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry.
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Position Purpose:
Develops regional and local Business Strategic, Tactical and Operational plans. Executes Action Plans leading to the accomplishment of Company goals. Develops deep agency relationships and represents the Company locally, regionally and on a national basis. Will work with Sr. Management of the Company and Regional Companies as required to drive both growth and profitability. Participate in the development of Marine and Property strategic and tactical plans based on company plans, technological advances, and corporate plans. Will work within limits of authority requiring the highest degree of technical complexity and coordination. Focus will be on complex property, marine risks and programs that will drive profitable growth.
Essential Duties and Responsibilities:
- Must be able to work independently in an entrepreneurial environment.Builds superior distribution partnerships with agents and brokers. Develops and implements sales plans to leverage profitable business growth.
- Analyzes applications, determines acceptability of risk in accordance with Company guidelines and practices in order to make the appropriate underwriting decisions. Applies underwriting guidelines and appetite to risk selection and pricing.
- Keeps current on state/territory issues and regulations, industry activity and trends and freely shares information with others. Negotiates with agents to reach positive and profitable outcomes.
- Develops a diverse book of business consisting of varied inland marine and property classes of business, risk size and complexity.Analyzes quality, quantity, and profitability of risks underwritten and prepares reports for management review.
- Assists in the management of the Inland Marine and Property business to achieve the goals and objectives established. Ensures continued profitable growth. May provide guidance and assistance to other underwriters and to other functional areas, particularly when related to cross-sell opportunities.
- Collaborates with management on risks exceeding authority level or requiring special handling. Provides assistance to underwriters requiring referrals due to the authority levels. Evaluates underwriting performance based on financial analysis. Includes rate, reserve adequacy, operational execution, planning and product reviews.
- Collaborates with Regional Companies in developing regional inland marine and property business plans.
- Assists with product development in creation of innovative products and service to introduce to the market.
- Collaborates with business partners in Risk Control, Actuarial, Finance and Claims to driver profitable results.Develops program opportunities.