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The Senior Quality Assurance Engineer’s role is to help develop and establish quality assurance consistencies, standards and measures for the Quality Assurance department within the IT organization. As a Senior Software Quality Assurance Engineer, they will be responsible for ensuring quality throughout the SDLC and performing systematic software testing across all product lines. The candidate will lead quality efforts around defining test approach and writing/executing test cases for all applicable test levels. They will be responsible for reporting and tracking defects to resolution. The chosen candidate will be involved in the full SDLC from requirement reviews through release and post live validation, and will document all required quality artifacts.
Duties Include
- Lead the collaboration with other QA engineers, business analysts, product owners, architects, and software engineers to understand technical system requirements, business use cases, and application performance considerations
- Identify and create test cases to cover release acceptance criteria including coverage for business rules for each product line
- Analyze and identify quality gaps in the full SDLC and help drive the implementation of process improvements within those areas
- Lead team members in defining, developing, and implementing quality assurance practices and procedures working with management
- Lead the design implementation, execution, and debug/maintenance of both manual test cases and automated test scripts using industry standard testing techniques and tools
- Perform root cause analysis of production issues to identify cause and implement corrective action going forward
- Implement corrective actions related to Prod issues for the QA team’s area of responsibility
- Identify test data needs and manage setup of test data in the test environments as needed during the test cycle and to reproduce production issues
- Perform system wide data flow validation while performing functional, integration and end to end testing
- Ensures data integrity for front and back end systems
- Execute positive, negative, and edge case test cases, guide/assist other QA team members as needed on completing test cases
- Create bug reports and communicate issues with development and other stakeholders
- Track product defects found during testing and provide a quality assessment with metrics to business stakeholders and management
- Verify resolved defects in each release by performing manual and automated testing
- Assists all team members with troubleshooting the root cause for any given problem, follows up to full resolution
- Ensure all audit requirements are met related to QA & testing activities
- Mentors team members on product knowledge and business rules as well as best practices within the QA discipline
Knowledge, Skills, & Abilities
- Excellent listening and interpersonal skills
- Excellent organization skills, detail orientated
- Expertise in reading, interpreting and creating application code / test scripts in multiple languages
- Ability to handle multiple tasks at the same time; strong time management
- Able to communicate clearly and effectively both verbally and in written form
- Able to troubleshoot issues from multiple sources to arrive at a clear understanding of a functional issue within individual applications, databases and all integrated applications
- Must be flexible and thrive in a fast paced, quickly changing environment
- Able to prioritize tasks and manage time across multiple projects to achieve on-time deadlines
- Ability to work independently as well as part of a team
- Must be highly skilled in implementing quality practices within an Agile environment with knowledge of continuous integration and deployments
- Ability to foster teamwork and embrace change
- Be the “Go to” team member for QA that is always up for a new challenge who possess a positive attitude and offers solutions not complaints for any process/technical gaps that are discovered
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Performs all mailroom responsibilities to include and not be limited to processing incoming, outgoing mail, shipments, distribution and fax routines. Performs alpha search activities and redirects mortgage correspondence to appropriate agent and / or mortgage contact. Performs claims, collections and audit letter mail outgoing workflows related to copy jobs, inserts and proper mailing instructions based upon letter types. Completes office supply order deliveries. Assists with office set-ups for meetings and new hires set-ups.
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Job Responsibilities:
Become a member of Acadia's Claims Department and have a direct impact on helping our customers. In this role, you'll enjoy the excitement of building relationships with agents and insureds throughout Connecticut or Massachusetts by working with them on investigating, evaluating, reserving, negotiating and resolving casualty claims.
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The Marketing Intern will support the Marketing team and Business Development functions in the analyzation and reporting of Admiral Broker relationships and product development to help support our Underwriting overall production and profitability efforts.
They will also be an active team member of Admiral’s Internship program, focusing on learning the E&S business to include regular interaction with Data Analysis, Underwriting, Actuarial, and Claims teams, while also participating in a final project to be focused on a business product or initiative to be determined by Leadership.
- This includes adding, deleting, and updating broker contacts, researching where contacts have moved on to if they’ve left a company, and enriching existing data.
- Proofread and enter content into HubSpot for emails and blog posts. Create tracked website links using HubSpot’s URL builder tool.
- Proofread and enter content into WordPress for the Admiral Website, and intranet.
- Run regular and ad hoc reports on the performance of marketing campaigns and activities, using HubSpot’s analytics and report tools.
- Assist in researching potential new products and potential brokers (For example, lawyers professional liability insurance).
- Participation in data analysis calls with our customers, including review of current customer data and reviewing it for opportunities where Admiral could obtain more business.
- Review new broker appointments and existing brokers results and determine if any action needs to be taken
- Administrative support tasks as needed, including preparation for internal meetings – printing materials, ordering lunch, etc.
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Role Overview:
Are you ready to lead a high-performance team of Actuarial Team? If so, we want you to join our award-winning workers’ compensation insurance company in sunny San Diego, California. Preferred Employers Insurance is looking for an undergraduate who are actively pursuing a career in the actuarial sciences. The general role of an Actuarial Intern is to assist with departmental projects that enhance internal analytic capabilities and provide business metrics to track company performance. Our summer internship program is designed to provide students with work assignments and projects that are challenging, educational and promote professional development. The candidate will work closely with the actuarial team and upper management and exposed to all aspects of P&C actuarial responsibilities including reserving, pricing, reporting, modeling and segmentation analysis.
Typical projects may include:
- lAd hoc data requests for our underwriting, marketing, and claims departments
- Segmentation analysis to evaluate loss performance
- Economic market trend reports to forecast likely growth markets
- Evaluation of pricing and profitability
- Development of templates to increase internal efficiency
- Technical training: develop SQL, Excel skills
- Learn and apply actuarial concepts
Key Accountabilities - Measurements
- Accuracy - The accuracy of reports and analysis
- Timeliness- Meeting all established deadlines
- Cooperative - Willingness to assist others when needed
- Diligent - Completing assigned tasks and goals
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The role of the Executive Underwriter is to provide technical assistance in the Home Office Underwriting Department on special projects, product development, form and endorsement drafting, underwriting audits, corporate initiatives, training and development and product specific research while also acting as a referral authority, mentor and trainer to the national Casualty underwriting team.
RESPONSIBILITIES:
- Assist with special projects, including Product Development, as needed.
- Draft policy language and coordinate with Claims and Legal to finalize wording.
- Provide support to the underwriting auditing process.
- Function as referral authority to Associate Underwriters, Underwriters and Senior Underwriters.
- Attend and participate in IT and Claims Committee meetings
- Actively mentorship and train (nationally) all Casualty Associate Underwriters, Underwriters and Senior Underwriters.
- Lead research projects on trends impacting our Casualty business.
- Stay abreast and knowledgeable on market trends in terms of forms, coverage and appetite to maintain competitiveness.
- Support Underwriting and Marketing initiatives as needed (i.e. Speaking on Panels, writing White Papers and Case Studies for publication or presentations)
- Participate in book profitability analyses and corresponding action plan development.
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Provides technical advice and guidance to Claims Representatives in the evaluation of commercial transportation claims. Direct handles select physical damage claims.
- Monitors and provides guidance to Claims Representatives in the evaluation of commercial transportation property losses including review of repair estimates, total loss evaluations, supplement reviews, subrogation reviews, salvage values, cargo assistance and coverage interpretation. Direct handles select physical damage claims. Correctly enters claim data into claim and related systems for reporting purposes.
- Conducts training related to physical damage, salvage and total losses. Provides technical advice and guidance to claims staff through effective coaching and counseling.
- Posts salvage items to the CWG salvage website and awards salvage at closing. Completes all title work and collects proceeds from buyer.
- Participates in special projects designed to improve the organization’s performance in the commercial transportation property claims process.
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As a Director of Commercial Small Business Underwriting you will play an integral role in laying the foundation for the creation of a company with a data driven focus to match a customer experience orientation. This is a wonderful opportunity to not only use the latest technology, but to help shape the strategy of a new and growing company. You will work in partnership with all functional areas as we build our foundation for success. Responsibilities include:
- Develop and implement underwriting rules and guidelines that ensure company goals and objectives are met.
- Evaluate the performance of the book through portfolio underwriting techniques in areas including flow, growth, book mix, and profitability.
- Evaluate the performance of the underwriting rules engine to ensure that our straight-through-processing goals are met and we build a profitable and diversified book of business.
- Evaluate individual accounts that are beyond the authority grant of front-line underwriters.
- Perform audits on individual underwriting files.
- Develop and implement changes in the underwriting process that continuously improve the level and quality of customer service provided.
- Assist with managing the maintenance and development of the automated systems that are the foundational tools with which we execute our strategy.
- Serve as a liaison to the product development organization.
- Assist in the development and delivery of internal and external marketing messages.
- Demonstrate a commitment to self-development.
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Our Connecticut office is seeking a motivated student who would like to gain experience within the insurance industry. As an intern in our Rocky Hill office, you will be exposed to many of our functional areas including Underwriting, Loss Control, Claims and Marketing.
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We currently have an exciting opportunity for a Litigation Specialist –with potential for remote employment. Primary responsibilities include:
- High severity, high complexity losses in all 50 states
- CGL, Miscellaneous Professional Liability, Liquor Liability
- Commercial Excess GL, Personal Umbrella
- Some Intellectual Property and New York Labor Law
- Declaratory Judgment Actions
- Substantial coverage analysis of manuscript forms and close partnering with Underwriters
- Some travel for mediation and trial attendance
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- Participate in Underwriting meetings
- Attendance in weekly calls for Claims Department
- Pre-Underwriting – Populate rating model with data for underwriter review.
- Pre-qualifying business submissions while shadowing Underwriters
- Post-Underwriting – Create policy and endorsement drafts for underwriting
- Assist Underwriters with file documentation
- Researching potential accounts and issues/exposures associated with them
- Attend local NJ and NYC broker meetings with Underwriting
- Ad-hoc projects as assigned.
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As a Small Business Commercial Underwriter you will play an integral role in laying the foundation for the creation of company with a data driven focus to match a customer experience orientation. This is a wonderful opportunity to not only use the latest technology, but to help shape the strategy of a new and growing company. You will work in partnership with all functional areas as we build our foundation for success. Responsibilities include:
- Underwriting new and renewal accounts with a focus on acquisition including underwriting and pricing decisions in accordance with our underwriting standards and personal underwriting authority.
- Evaluate, select and price policies to achieve underwriting profit, premium growth, and desired business mix with a focus on new business. Refer risks exceeding authority to management with recommendations for approval or disposition.
- Assist with the evaluation of the performance of the book through portfolio underwriting techniques to ensure that company goals and objectives are met.
- Assist with evaluating the performance of the underwriting rules engine to ensure that our straight-through-processing goals are met and we build a profitable and diversified book of business.
- Monitor production, hit ratios, renewal retention ratios, spread of risk, and other production and quality measures.
- Maintain a workflow which meets all the standards and expectations of the department. Strive to improve processes to increase the level and quality of customer service provided.
- Demonstrate a commitment to self-development.
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Key Risk is looking for an enthusiastic and experienced underwriter to join our team. The successful candidate will be responsible for contributing to achieving and exceeding the regions’ profit plan through proper risk selection, agency management, and communication of Key Risk’s value proposition.
Principle Responsibilities
- Underwrites accounts up to $750,000 annual premium
- Manage a book of business $5,000,000 to $7,000,000
- Develops and maintains relationships with 10-15 agencies
- Responsible for a moderate number of agencies including partners with Advantage and/or Premier status within our Key Alliance agency structure
- Achieves/exceeds planned accident year loss ratio, rate change, renewal retention and inforce premium goals
- Takes initiative to recommend potential improvements in underwriting principles, techniques or appetite
- Complies with insurance filings and regulatory requirements
- Research new market niches, serve as an industry lead, and participate in special projects
- Establishes a knowledge base of agency needs, staff, target markets, and contracted insurers
- Performs agency evaluations and establishes agency goals within required time frames and expectations
- Participates effectively in new and renewal team sales activities and Client Service Management (CSM) meetings to obtain and retain profitable business
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Berkley Industrial Comp is looking for a talented and experienced Risk Management professional who will be responsible for contributing to the execution of the company’s Risk Management strategy by providing superior technical consultation and responsive customer service to accounts. Exclusive focus of the position will involve surveys on the Workers Compensation line of business and servicing large commercial mining and high hazard customers.
Principle Responsibilities
- Perform Risk Assessments on prospective and existing customers, and deliver timely, accurate, and unambiguous written risk assessments to Underwriting
- Build and maintain positive working relationships with current and prospective customers and key agents/brokers
- Demonstrate expertise in customer service and marketing, with exceptional interpersonal communication and platform skills
- Provide in-house technical expertise to train and counsel internal staff and agency distribution channel.
- Assume an instrumental, participative role in the future development and implementation of Company-wide loss control guidelines and infrastructure
- Coordinate actions and relationships with underwriting, claims, premium audit, and other Company business units and outside vendors to assure the delivery of exemplary service and ensuring the that a high-value business proposition is offered to our customers and agents, in the most cost effective fashion
- Assist with the research, development, and utilization of new loss control services for customers
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Berkley Industrial Comp is looking for an enthusiastic individual who enjoys developing relationships to join our team. The successful candidate will be responsible for contributing to achieving and exceeding the regions’ profitability goals through proper risk selection and account management.
Duties and Responsibilities:
- Underwrites all new business submission opportunities from designated agency plant
- Underwrites renewal policies exceeding $50,000 in premium
- Manages a book of business between $10 million to $12 million
- Manages existing agency relationships and prospects for new agency relationships on as needed basis
- Achieves/exceeds planned accident year loss ratio, rate change, renewal retention and inforce premium goals
- Documents, analyzes and offers decisions with appropriate detail
- Takes initiative to recommend potential improvements in underwriting principles, techniques or appetite
- Complies with insurance filings and regulatory requirements
- Supports the company’s business development strategies through frequent agency visits, point-of-sale presentations and exceptional responsiveness and communication
- Demonstrates a working knowledge of our appetite and accurately conveys message to the agency plant; monitors and manages agency hit ratio metrics
- Establishes a knowledge base of agency needs, staff, target markets, and contracted insurers; documents agency visits
- Performs agency evaluations and established agency goals
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Senior Underwriter for Berkley Global Product Recall. Market, produce, price and underwrite product recall business on a profitable basis from brokers based in the U.S. in accordance with the companies underwriting guidelines.
- Market Product Recall business to existing and new brokers
- Produce same from existing and new broker base
- Price and underwrite product recall business
- Interface with claims as necessary
- Travel to industry events and broker meetings as necessary
- Conduct both self and peer audits
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- Supports the underwriting department completing policy transactions and tasks.
- Develop a strong knowledge foundation of Berkley Industrial Comp’s data structures including but not limited to the data warehouse and operating systems
- Build expertise of how to access and develop reports with all available data through use of programming and various technology currently available
- Help design, build and maintain production reports that can help monitor experience, manage workloads, and support increase use of data driven decision making
- Build, develop and manage actuarial data repositories, tools and models
- Assist with enhancing automation and supporting innovative initiatives to improve internal processes and external competitive advantages
- Continue to expand skill sets in programming and coding for use in Power BI and loss control software enhancements
- Provide automated solutions and support for various compliance related projects and initiatives
- Support efforts to conduct Quality Assurance audits for various AMIG disciplines (including but not limited to: UW policy accuracy, UW quality, unit statistical data quality)
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Our leadership encourages a culture that empowers employees to question the status quo and seek innovative ways to continue to exceed the expectations of our customers. We believe our strength comes from building an exceptional team that embraces collaboration, growth and ownership. We currently have an opening for a Territory Sales Director for our Mid-Western Territory. If you share our vision and want to work for an organization that values your contribution, we want to hear from you.
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Senior Risk Advisor, you would be responsible for analyzing losses to identify trends at individual businesses or within industries. This role will develop service plans for insured’s to eliminate or control causes of injury frequency and severity, safety management program deficiencies, manager/supervisor training and safety/regulatory program development. Communication is key as it will work closely with internal departments issues that pertain to risk assessment and selection and provide telephone consultation to insured’s on a variety of workers’ compensation risk management issues. The selected individual must be self-motivated and disciplined to work with minimal supervision to coordinate schedule, confirm meetings, and develop safety materials to educate, inform and motivate customer management. The Senior Risk Advisor is expected to exhibit a level of expertise in their area of responsibility, consistently exercising good judgment.
Responsibilities include but are not limited to:
- Support the underwriting process by identifying and describing risks and controls for various industries to underwriter.
- Assist with the education of underwriting and claims personnel to expand their knowledge of industry operations, loss sources and control mechanisms.
- Provide consultation to customers on a variety of workers’ compensation risk management topics.
- Analyze and interpret customer injury trends, then develop and implement service plans that improve the quality of the customer’s safety program.
- Confirm customer safety and health service visits, and follow-up on recommendations for completion.
- Create safety programs and materials for specific industries addressing actual/potential loss trends.
- Various safety and health duties as assigned.
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Through classroom and on-the-job training experience, this position will learn to provide entry level loss control services to company clients/customers under the supervision of loss control management staff. It will also provide administrative assistance to more experienced loss control staff in completion of loss control surveys, loss analysis, reports and special projects.
Specific Duties
- Develop insurance knowledge through inside and outside education training.
- With supervision, conducts basic, multi-line loss control surveys.
- With supervision, prepares detailed, written loss control reports/forms to relate loss control information to others.
- Submits loss control recommendations to assist in correcting deficiencies.
- Assists more experienced loss control staff by providing basic consultative loss control service to clients to assist client's management in developing an effective loss control program.
- Assists more experienced loss control staff in the planning/execution of workshops, seminars and other training for clients/potential clients.
- May assist more experienced loss control staff in the conduct of calls to existing /prospective clients and reinsurers for marketing purposes.
- Some Overnight travel required.
May perform other functions as assigned.