Property Desk Adjuster

Location Name DE, Wilmington
Date Posted
1 month ago(5/6/2024 10:38 AM)
Berkley One
Primary Location

Company Details



Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.


Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.


The company is an equal opportunity employer.


We have an opportunity for a Property Desk Adjuster to join our Berkley One team. You will be responsible for quality, timely handling and resolution of minor to moderately complex property claims while delivering exceptional customer service to meet the needs of the insured, agent and all internal and external customers.


We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!   


This position will be based in our Wilmington, DE office  


Key functions include but are not limited to:

  • Handle first -party personal lines homeowners, claims of minor to moderate complexity as assigned
  • Manage claims through coverage analysis, investigation, reserving and resolution, and documentation
  • Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
  • Select experts and vendor management related to claims
  • Identify claims where third party liability exists, such as subrogation or workers compensation, and negotiate/settle with the third party
  • Recover and resell injured goods involved in claims
  • Negotiate and convey claim settlements within authority limits
  • Establish validity of claims submitted for payment through coverage research and contact with policyholders, claimants and outside parties
  • Research and locate additional information and documentation to investigate, evaluate and properly resolve claims
  • Write denial letters, Reservation of Rights and other correspondence
  • Proactively manage file inventory to ensure timely resolution of cases


  • Bachelor’s degree or equivalent work experience
  • 1-3+ years' experience handling property claims - in-office, desk job
  • Must be self motivated and attention to exceptional customer service
  • Calm under pressure; you have excellent organizational skills, integrity, and great follow-through on task; you are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization
  • You have a strong sense of accountability, fun and adventure
  • Natural curiosity; you love learning how things work and you are always looking for innovative improvements

Additional Company Details

We do not accept any unsolicited resumes from external recruiting firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.


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