Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.
Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond.
With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.
Berkley Technology Services: Right Team, Right Technology, Simple and Secure.
As the Vice President of IT Service Management and Client Services, you will be a key leader responsible for driving excellence in IT service delivery and ensuring exceptional client satisfaction. This hands-on leadership position requires a strategic thinker with a comprehensive understanding of IT service management principles and a strong focus on client relationship management. The successful candidate will lead a dynamic team, align IT services with business goals, and elevate the overall client experience through effective service delivery. This role is responsible for desktop support operations, help desk, Service Now suit of products, CMDB, problem management, incident management, and change management.
Leadership & Strategy:
Service Quality & Performance:
Behavioral Core Competencies
The Company is an equal employment opportunity employer.