Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.   

Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond.   

With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.   

Berkley Technology Services: Right Team, Right Technology, Simple and Secure.   

Joining the Command Center team at Berkley Technology Services (BTS) as an Intern will offer you direct exposure to a wide variety of technologies upon which our business relies. On our team, you’ll be paired with Senior Engineers, Team Leads, and a Manager committed to ensuring you’re exposed to technical areas you’re interested in and others you may not have yet had exposure to.  There are no silo’s at BTS; you’ll have opportunities to take on hands-on tasks that span Network Support, VoIP, Monitoring, Tier 1/2 Triage, and workflow automation. Always committed to ensuring minimal to no business interruption, we collaborate with each other and peer engineering teams to incorporate and support current technologies in complex and innovative ways.  

In this role, you’ll: 

• Gain exposure to Network Operations and support 
• Troubleshoot and resolve network related incidents if/as they arise including providing updates to related documentation 
• Monitor network alerts and partner with Senior Engineers to resolve issues and/or develop new alerts  
• Participate in firm-wide projects with BTS’ Information Security team such as enhancing security for network validation solutions, identity service management, intrusion / virus detection, and more 

• Registered undergraduate student pursuing a major in an IT-related degree with a preferred overall GPA of 3.0 or higher. 
• At least two years of college or university coursework completed; preference is for some or a majority of that to relate to a technical discipline 
• Prior related co-op, internship, and/or on or off-campus technical experience preferred but not required 
• Some exposure to networking and security technologies including any/all of the following: routers, switches, access points, firewalls, monitoring solutions, etc.
• Strong problem-solving skills with the ability to troubleshoot and resolve technical issues  
• Prior exposure to scripting (Python, PowerShell, Shell, etc.) preferred 
• Experience with ticketing and monitoring solutions like Service Now, SolarWinds, and Splunk is a plus 
• Demonstrated passion for technology and for learning and exploring unfamiliar technologies 
• The Command Center operates 24/7/365; we have a variety of shifts open and have flexible working schedules for days, nights, weekends, etc.