Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.  

Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond.  

With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.  

Company URL: https://www.berkleytechnologyservices.com/                                        

Berkley Technology Services: Right Team, Right Technology, Simple and Secure.  

The Sr UX Designer/Researcher will design, communicate and advocate for user experience needs via a human-centered approach. Create iterative concepts for new and existing products and features that can be applied to WR Berkley Corporation initiatives. Lead and conduct pragmatic user research to discover unmet needs and/or validate usability. Define, design, and develop workflows, mental models, information architecture, interaction design, and user interface specifications; apply components and patterns from design system/s; contribute to the overall maturity of design, research, and systems (DesignOps and ResearchOps) to increase the impact of design across WR Berkley.    

• Lead and collaborate with other UX Designers during usability research, testing and reviews
• Collaborate on or conduct user research, usability studies, and professional assessments/reviews
• Work with WR Berkley Corporation companies, business analysts, technical staff, and project team members to plan, design, develop, implement and enhance the user experience of applications.
• Identify and apply industry best practices for user experience and ensure that they are leveraged throughout organization to address business and user goals
• Develop, maintain and improve user interface design to ensure that WR Berkley Corporation is setting industry standards for excellence.
• Owning the design process, from research, through conceptual design, UX design, documentation design, and prototyping at various levels of fidelity (low, mid, high,) as appropriate; emphasis on synthesis and translation.
• Provide mentoring and training in 1-1 and small group settings.
• Iterate and improve design processes and tools to measurably enhance productivity or product quality.
• Contribute to the impact and maturity of design and research as a core competency
• Validate designs through reviews, usability testing and direct interaction with users and product managers.
• Travel less than 25% 

• Lead and collaborate with other UX Designers during usability research, testing and reviews
• Bachelors Degree in Human-Computer Interaction, Computer Science, Design or a related field. Masters Degree desirable, but not required.
• Collaborate on or conduct user research, usability studies, and professional assessments/reviews
• Work with WR Berkley Corporation companies, business analysts, technical staff, and project team members to plan, design, develop, implement and enhance the user experience of applications.
• Identify and apply industry best practices for user experience and ensure that they are leveraged throughout organization to address business and user goals
• Develop, maintain and improve user interface design to ensure that WR Berkley Corporation is setting industry standards for excellence.
• Owning the design process, from research, through conceptual design, UX design, documentation design, and prototyping at various levels of fidelity (low, mid, high,) as appropriate; emphasis on synthesis and translation.
• Provide mentoring and training in 1-1 and small group settings.
• Iterate and improve design processes and tools to measurably enhance productivity or product quality.
• Contribute to the impact and maturity of design and research as a core competency
• Validate designs through reviews, usability testing and direct interaction with users and product managers.
• Travel less than 25%